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Hugo And Carters Backpackers And Motel

Bay of Plenty-Rotorua · New Zealand

Bell StreetView location

8.0/10Excellent69 Reviews
Cleanliness8.2/108.2
Service8.6/108.6
Comfort8.0/108.0
Condition7.8/107.8
Amenities7.8/107.8
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Photos are not available for this hotel yet.

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hugo And Carters Backpackers And Motel

Hugo And Carters Backpackers And Motel offers Wi-Fi internet connection on-site. The reception does not work around the clock. There is a car park at Hugo And Carters Backpackers And Motel. Some services may be payable.

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With a stay at Hugo & Carter's Backpackers & Motel in Tauranga (Judea), you'll be within a 5-minute drive of Fernland Spa and Huria Marae. This hostel is 1.9 mi (3 km) from Memorial Park and 2 mi (3.1 km) from Tenpin Tauranga.

Make yourself at home in one of the 16 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Featured amenities include laundry facilities, a library, and microwave in a common area. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Concierge
Laundry
Entertainment
Smoking areas

Check-in and check-out

Check-in from 2:00 PM
Check-in until 8:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No elevators Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    The front desk is open daily from 8:00 AM - 5:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Minimal age
    18
  • Spoken Language

    English

Nearby attractions

Huria Marae 1.8 km / 1.1 mi
Fernland Spa 1.9 km / 1.2 mi
Memorial Park 2.9 km / 1.8 mi
Tenpin Tauranga 3 km / 1.9 mi
Brain Watkins House 3.6 km / 2.3 mi
Tauranga Domain 4.1 km / 2.5 mi
Baycourt Community & Arts Centre 4.3 km / 2.7 mi
Tauranga Art Gallery 4.4 km / 2.7 mi
Waimarino Adventure Park 4.4 km / 2.7 mi
Robbins Park 4.7 km / 2.9 mi
Monmouth Redoubt 4.8 km / 3 mi
The Elms Mission House 4.9 km / 3 mi
Mission Cemetery 5.3 km / 3.3 mi
Fergusson Park 5.4 km / 3.4 mi
Tauranga Golf Club 6.4 km / 4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 41
  • hotel
  • Car park
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • LaunderetteExtra charge
  • 24-hour securityExtra charge
  • FireplaceExtra charge
  • GardenExtra charge
  • Luggage roomExtra charge
Show 8 more facilities & services
  • Dining area
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Library
  • Towels and bed linenExtra charge
  • Smoking areaExtra charge
  • Game roomExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Bed in dormitory STANDARDBed in dormitory • STANDARDBED.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hugo And Carters Backpackers And Motel

    Bed in dormitory STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    Bed in dormitory
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: BED.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 BedroomDBL.ST

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hugo And Carters Backpackers And Motel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN ECONOMYTWIN • ECONOMYTWN.EY

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hugo And Carters Backpackers And Motel

    TWIN ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hugo And Carters Backpackers And Motel

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hugo And Carters Backpackers And Motel

8.0
Excellent
69 Reviews
Cleanliness
8.2 /10
Service
8.6 /10
Comfort
8.0 /10
Condition
7.8 /10
Amenities
7.8 /10
45 reviews shown
10/10
Exceptional
24 Feb 2026
Ged
Very clean. Nice staff. Needs air con, only had a fan. They also have a no alcohol policy that is not advertised anywhere.
10/10
Exceptional
07 Feb 2026
Erana
The room was clean and tidy the staff were very nice easy access and lots of parking
Business_and_leisure Partner
10/10
Exceptional
04 Jan 2026
MGI Senior
Well above the average backpackers! Staff were fab. Photos do not do these rooms justice. Beds were comfy, amazing pillows. Had everything we needed.
Leisure Family
6/10
Pleasant
20 Jan 2025
Heera
The room was quite old, moldy, and in poor condition. The sink was filthy, the soap dispenser was broken, and the water tap couldn't be properly turned off. The bed linens were old and bit dirty.

However, the location and communication were great.
Leisure Family
8/10
Excellent
19 Sep 2024
Fai
Clean and tidy room with private bathroom and shower. One double and one single bed. A shared kitchen which had full amenities although I did not use these. A warm fire place in the shared lounge which another nice room guest added in more firewood which the warmth flowed into the dining/kitchen area. If you are looking for a simple, fuss free room for an overnight/long stay, can't go wrong here. Under 10mins drive into the city/beach/Mt Maunganui.
Family_with_children
8/10
Excellent
07 Aug 2024
Mark
good for what we needed
Leisure Family
8/10
Excellent
18 Jul 2024
Grant
Good value. Warm room.
Leisure Family
10/10
Exceptional
30 Apr 2023
Stewart
We stayed in a 3 bedroom room with toilet. It was basic as expected but we still found it very comfortable and very good value. The staff were friendly and welcoming. I would have no problem with staying here again.
Leisure Family_with_children
4/10
Poor
03 Jan 2023
Verified traveler
Went out of our way to go check in and no one was available at 3pm. Multiple people queueing up to check in with no one in the office to help, even contacted the help number on the door and waited around for 20mins but no reply. Room was super hot with no fan and nearly impossible to sleep. Also had no toilet paper in our private bathroom. Only stayed there one of our 3 nights booked.
Partner
10/10
Exceptional
25 Oct 2022
Oralee
Easy no hassle stay, clean & tidy, value for money
Leisure Partner
8/10
Excellent
02 Oct 2022
Brett
Pleasant stay in motel unit. Suited what we needed for over fight stay.
Leisure Family
8/10
Excellent
02 Oct 2022
Gaybraniyah
If you just need a bed to sleep in it’s convenient… other visitors were friendly staff were informative
Leisure Friends
2/10
Poor
22 Aug 2022
Jill
Mould on curtains, towels and bathroom. Common area not ideal to eat in, smells rotten. Not safe at night.
Business Self
10/10
Exceptional
05 Aug 2022
Tommy Shane
Value for the money you pay. I was very happy. Might not be for fussy people though. The number given to confirm late arrival was engaged till the afternoon. Had me worried as I was trying advise I’m late and organise receiving key late.
Leisure Family
2/10
Poor
23 Jul 2022
Briar
Used soap in shower, floor was not vacuumed and lots of dirt and dust / sticky floor. Sink was visibly dirty also.
Leisure Friends
10/10
Exceptional
09 Jan 2022
Corin
Found a massive cockroach in the room. Initially the overwhelming smell of what I thought was cleaning product made me happy to know the room had been cleaned but it didn't dissipate.
Leisure Family
10/10
Exceptional
09 Oct 2021
Shannon
I liked that it was close to town the best stuff and it was big my room was great clean just need bigger parking
Leisure Family_with_children
6/10
Pleasant
26 Sep 2021
Joshua
You get what you pay for and this place is perfectly adequate. There were plenty of minor faults, such as a missing lightbulb, one severely flickering lightbulb, lack of on-site parking for the number of units available. We couldn't figure out how to turn the TV on using the universal remote provided and one of the bunk beds had loose screws that made the ladder pretty wobbly. But given it's the cheapest place in town that's not overly surprising. It is nice and secluded and it's nice to be able to let the kids run on the grass outside.
Leisure Family_with_children
6/10
Pleasant
02 Aug 2021
J T
The mattress was hard so were the pillows, back ache and sore neck for 2 days. Had to ask for extra towels.
Partner
8/10
Excellent
07 Jul 2021
Verified traveler
Was a great place to stay for the night. Warm, comfortable and safe. Thank you
Leisure Family_with_children
4/10
Poor
24 Jun 2021
Verified traveler
The unit was lovely and clean. We were only given one face cloth for a two person stay over night. The shower took a long time to reach hot and it would not mix with the cold to be able to shower. It was either scolding hot or freezing cold. The ply of the toilet paper was bad that it was hard to rip off to use it just ripped to small pieces when you touched it. The only place to sit in the unit was on the bed (no chairs). We were told it was a motel unit that we were renting for the night so we expected to have a kettle and cups and saucers with tea bags and milk. When I went to the main Kitchen they informed me that none were suppled. We were very disappointed as we paid $86.00 for one nights stay.
Business_and_leisure Partner
4/10
Poor
02 May 2021
Verified traveler
Not very clean, sheets had not been changed
Leisure Family
8/10
Excellent
05 Apr 2021
Verified traveler
Location was good and easy to find GPS. Friendly service.
Leisure Partner
6/10
Pleasant
27 Mar 2021
Verified traveler
Definitely not a motel. Comfortable enough. Supposed to have 2 single beds but had double and single with single not made up. Embarrassing double book of room which was appeased with 2 choc bars
Friends_and_family Partner
8/10
Excellent
08 Mar 2021
ashish

Good place to stay.

Its was a good experience, must visit again.
Business
8/10
Excellent
03 Mar 2021
Verified traveler
Very clean. Staff (woman) efficient kind and helpful. Easy to get on snd off motorway. Comfortable bed. Motel unit well set up.
At present dome building work going on although not noisy. Driveway and part of parking area large gravel but ok. Stayed an extra night.
Leisure Partner
10/10
Exceptional
20 Feb 2021
Verified traveler
I lobed how it was clean & everything was easy to locate. The kitchen faciluties was amazing & the unit was comfortable & homely.

The service was amazing as well & very accomodating.
Leisure Family
4/10
Poor
06 Oct 2020
Katherine
Very loud. Can hear everyone walking outside. Basic if you need somewhere to stay it’s good but won’t be staying again unless im desperate. Hard to sleep lots of noise. Toilet roll holder was broken hard to use. No fan in the bathroom so mirror fogged up.
Leisure Family
10/10
Exceptional
24 Jul 2020
Andrew

Tauranga at cost

Kitchen area was functional. Clean. Organised. Tidy
Self
10/10
Exceptional
29 Feb 2020
Verified traveler
Amazing property! Great staff! Everything was more then we expected :)
Business_and_leisure Family
10/10
Exceptional
04 Feb 2020
Verified traveler
Great quality for money. Tidy place and friendly staff. Overall great experience.
Leisure Partner
6/10
Pleasant
28 Jan 2020
Verified traveler

Okay but wouldn't stay again

Cleanliness needs to be improved. One of the workers was staying in the dorm and had her stuff spread out all over the floor. Was woken up to the manager yelling at a guest and kicking them out of the premises.
Self
8/10
Excellent
18 Jan 2020
Marcus

We'd go back :)

Super friendly, helpful and accommodating. Definitely on the way to being the best backpackers in Tauranga.
Motel room was good though could have done with a bathroom refresh.
Good value for money on the whole
Friends_and_family Family
8/10
Excellent
09 Jan 2020
Robert

Quiet, clean & compact

If you're after a quiet, clean, compact place then this is a good shout, Unlike other hostels this place was really quiet with people respecting each others space.
Partner
8/10
Excellent
04 Jan 2020
Verified traveler
Very clean and warm. Just afew minor issues which the manager will look into.
Leisure
8/10
Excellent
03 Jan 2020
Verified traveler
Friendly service, good facilities Clean and well presented.
A good stay.
Leisure Self
10/10
Exceptional
27 Dec 2019
Kapil

good stay

It was a comfortable stay and the host Josh was extremely friendly and guided us righy.
Will definitely recommend.
Friends_and_family Family
8/10
Excellent
01 Dec 2019
Verified traveler
Backpackers with an awesome vibe! I stayed in a private room and it was super clean, everyone was really friendly and the communal facilities were awesome (heaps of space and extremely well laid out). I didn't encounter staff while I was there (checked in late and out early) but you can tell that the staff put their heart into the property.
Three things which Id recommend you consider: 1. wifi signal isnt super strong 2. no recycling (this makes me sad given how focused NZ is on their Tiaki promise) 3. The deck around the rooms is wooden and can be subject to stomping in the early hours - not ideal if you're assigned a room in this area and are a light sleeper.
Leisure Self
10/10
Exceptional
20 Nov 2019
Leonie

Perfect little place

Our one night was perfect. You can tell they take pride in this property. They vegetable garden and free avocados were a wonderful surprise. I would definitely stay again.
Partner
10/10
Exceptional
19 Nov 2019
Verified traveler
Plenty of parking on site, and off site. Facilities and room are clean. Wifi upgrade will be nice. But overall, great stay.
Friends_and_family Family
10/10
Exceptional
19 Nov 2019
Verified traveler
A beautiful house/ room. Nice living room and kitchen. The personal was really nice too.
Partner
10/10
Exceptional
02 Nov 2019
Verified traveler
This is without doubt one of the best hostels I have ever stayed in, very clean, great atmosphere and comfortable beds. Josh, the manager is so helpful and very knowledgable about the local area, I did not want to leave!
Business_and_leisure Self
10/10
Exceptional
19 Dec 2021
Jihye

좋아요!

숙소는 전반적으로 깨끗하고 수압도 세서 좋습니다! 다만 투숙객들이 시끄러운 경우가 있으나 10시 이후로는 다들 조용하여 지내는데 불편함은 없었습니다.
주차공간이 조금 부족하고 경사가 심해 주차 시 주의가 필요합니다!
Friends_and_family Friends
6/10
Pleasant
26 Oct 2020
しょう
スタッフの人はとてもフレンドリーでよかった。安いから仕方がないが、部屋はとても狭く、バスルームは汚かった。
冷蔵庫が沢山あるが、チェックアウトした人のもずっとあって、スペースがない。
周りもうるさいし、タバコを近くで吸われて部屋の中が臭くなった。
1、2日位なら我慢できるが、長くは泊まれない
Leisure Partner
8/10
Excellent
21 Mar 2020
Thomas

Fint og hyggeligt hotel.

Udemærket hotel. Der opstod dog lidt forvirring ved udcheckning, da vi ville tidligt afsted, men receptionen først åbnede 09.00. Vi mødte dog tilfældigvis en ansat om morgnen der kunne hjælpe os.
Partner

Location & surroundings

Hugo And Carters Backpackers And Motel
Bell Street, Tauranga, New Zealand

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