Name: Quest on Durham
Address: 6 Durham Street, Tauranga, Mount Maunganui, 3110, NZ

6/10

Pleasant

12 Jul 2026

Barbara

The room was spacious enough and very quiet. However when we arrived at 3pm, there were no towels, only a damp one in wardrobe. I had to request towels, and was supplied with 2 bath towels - we (2 of us) were to be there for 2 days! Disappointed too with the limited supply of coffee (3 satchets) milk (enough for only one day - I had to request more milk).
Also, we assumed the room would be serviced while we were out on Saturday and were disappointed to find the wet towels were still there and no fresh ones supplied. Again I had to request towels! The TV was also a pain - possibly my fault but I could only get TVNZ1.
Did not like the shower over bath - difficult to get in and out of, and definitely in need of a good scrub!
Suggestions/recommendations:
1. Put a laminated list of instructions on the wall for both tv and heat pump operations.
2. Advise customer at checkin if servicing the room can be expected/not expected when stay is for at least 2 nights. If not to be serviced, supply enough towels, etc, when room is prepared prior to checkin.
3. Be more generous with coffee, milk, etc.
4. Upgrade bathroom.

Partner

6/10

Pleasant

11 Jul 2026

Mary

Everything was alright but the parking is so tight, not recommended for family vans as the parking was at the basement 4.

Family_with_children

8/10

Excellent

06 Jul 2026

Paul

Great size

4/10

Poor

20 Jun 2026

Anne Marie

Bathroom was very outdated and posed some safety concerns. The bathtub didn’t appear to be properly cleaned, as there were a few hairs left inside and dust residue around the rim (possibly from the cleaning cloth), the step into the bath was also very high, with no handrails to assist getting in & out. The room had a damp smell, although this may have been because the windows were left open before I checked in late that evening. The undercover car park was extremely narrow, making it difficult to manoeuvre, so I ended up parking on the street instead. On a positive note, the staff were friendly and welcoming and the bed was very comfortable.

Self

6/10

Pleasant

18 Jun 2026

Ricky

This hotel is one of the more tired Quest Hotels, the carpets and decor are dated. The frying pan was small, the light in the range hood was out and the coffee tray was not refilled over the 3 days I stayed. The shower temp fluctuates which is borderline dangerous and the washing machine's dryer function was not functioning. Construction is happening right next door so expect noise from 7am onwards. With that said the rooms are spacious and the bed was comfortable. The staff and friendly and helpful.

Self

8/10

Excellent

14 Jun 2026

Craig and Jenny

It was good value for money

Partner

6/10

Pleasant

01 Jun 2026

Romez

It was good. Appreciated the house keeper, he was approachable and kind. However if you decide to book, be aware that parking doesnt come with booking, you would spend a few hours or two looking for car parking space which was a nuisance but everything else was okay.

Family

2/10

Poor

26 May 2026

Neil

The worst Quest I have stayed in
Badly maintained
Checked in and laundry had dirty washing scattered on washing machine
Broken windows brackets
Poor quality towel lingering
We won't be staying here again

Business Partner

8/10

Excellent

24 May 2026

Caroline

The room was clean, kitchen had all the things I needed . Parking was under cover.
Had no problems

Self

10/10

Exceptional

22 May 2026

kay

The unit was lovely and very spacious, lovely and clean.
The carpark was bitof a mission but got it sorted.

Family

8/10

Excellent

16 May 2026

Ana

Studio room was much larger than expected so that was great. Clean. Only downfall was that the shower over bath did not drain properly. Otherwise great value. Would absolutely stay again.

Partner

6/10

Pleasant

16 May 2026

Michael

Conveniently located although rooms are very tired and old, the room we had was very dusty triggering allergies within the family.

Family_with_children

2/10

Poor

15 May 2026

ANTONY

Car park damaged my car, my cost to repair. Rubbish car park ramps too small, spooky area….

8/10

Excellent

26 Apr 2026

glen

close to town and close to beach cafe

Family_with_children

6/10

Pleasant

15 Apr 2026

Nigel

Parking was good, but check in tried to charge extra for parking until i showed that booking said it was included. Fridge would freeze everything.
View from our balcony was non existent as a building has been built right in front of it. this did however reduce road noise.

Partner

4/10

Poor

07 Apr 2026

Karen

Good location, no view just a building all covered up lights in bathroom poor. Had to request clean towels and find our own parking.

8/10

Excellent

04 Apr 2026

Sen

Clean room parking is great kitchen is complete

10/10

Exceptional

02 Apr 2026

Louise

Thank you for being so helpful and considerate during a difficult time for our family. Room clean, kitchen let me cook when needed.

Partner

6/10

Pleasant

28 Mar 2026

Ayla

Kitchen is equipped well enough.
Advert stated spa bath an available and was charged accordingly - except could kit be used. Washer dryer barely washes and doesn’t dry.

Nice enough place, bed are comfy.

4/10

Poor

26 Mar 2026

Emma

Room very dirty and rundown had to request a different room because it was so bad.

Family

10/10

Exceptional

16 Mar 2026

Andrew

Clean and tidy in a good location. Great parking out front overnight.

Self

8/10

Excellent

16 Mar 2026

Eileen and Maurice

Great location and we had a great stay. Would use this hotel again.

Partner

10/10

Exceptional

12 Mar 2026

Ross

Clean tidy premises and everything you need for your overnight stay

Self

8/10

Excellent

07 Mar 2026

Steven

Good place to stay, we couldn't use under ground parking as entrance way is to narrow.

6/10

Pleasant

27 Feb 2026

Max

Would have not stayed if we new about the building construction going on right outside our window. Had no view. Also TV didn't get any channels and after asking for someone to help, nobody turned up had to ask again. Wouldn't recommend for the price.

Partner

10/10

Exceptional

24 Feb 2026

Vaibhav

room was spacious with heaps of on street parking and clean

10/10

Exceptional

06 Feb 2026

Donna

Courteous staff, huge room with many amenities, great location. Highly recommend.

4/10

Poor

04 Feb 2026

Nicole

The room was good could have used better pillows as only one for each side of the bed, the construction noise really put a dampener on the whole thing I was woken so early on a Saturday morning. Definitely was not worth the price

Leisure Partner

6/10

Pleasant

26 Jan 2026

Julianne

When we arrived they couldn't find our reservation which wasnt a great start
Our room was on the ground floor a few steps from reception which isn't ideal due to noise from reception and outside seeping in
The place was relatively clean, some of the dishes had sediment on them so they had to be rewashed before use
There was only one bowl
The fridge wasnt clean, there were crumbs from previous use
The bed was ok, not comfy but not rock hard, the bedframe was squeaky so with every movement there was noise, putting pillows behind it helped but didnt fix the problem
The shower in the ensuite had a lot of hard water stains and the temperature changed drastically with little or no movement to the temperature gauge
When the AC was on, there was a banging noise coming from the unit so we didnt keep it on for long
And be careful when booking parking in the underground as if you have a bigger car or are not confident in navigating small spaces, you will scrape your car without a doubt

Business

10/10

Exceptional

19 Jan 2026

Latasha

We were very happy with how easy it was to check in after hours and the staff were awesome. Thank you

Friends_and_family Family

8/10

Excellent

13 Jan 2026

joyce

Good

Leisure Family_with_children

6/10

Pleasant

11 Jan 2026

Danielle

More towels
Option to have beds made
More washing and dishes powder

Leisure Family_with_children

8/10

Excellent

06 Jan 2026

Chris

Lovely apartment, ideally situated. Shame about the building works next door

Self

10/10

Exceptional

13 Dec 2025

Andrew

Friendly staff, Quest is always great value.

Business Friends

4/10

Poor

19 Nov 2025

Avikesh

Lack of amenities. Too pricey for what you get.

Leisure Family

8/10

Excellent

08 Nov 2025

Stephen

With quest our preferred option, we found it to be a bit sub par in terms of other quest hotels we’ve stayed at. Reception unmanned on check in with a phone number to ring, likewise on checkout, reception unmanned, room looked a little dated, bathroom looked like it belonged in the 90s

6/10

Pleasant

02 Nov 2025

Stephen

Not so great. The lady on the front desk was the stand out of this hotel. She could not have tried harder. Firstly, there's a lot of construction. We were lucky checking in on Friday afternoon. Better accoms closer to Mt Maunganui.. The room itself is a good size, just needs a gut and rebuild.

Partner

8/10

Excellent

09 Oct 2025

Katherine

The room and accommodation were clean but starting to feel a little dated inside the apartment

Friends_and_family Family

8/10

Excellent

18 Sep 2025

Loretta

Good stay and they were accomodating. Note that there is a building site right next to it that looks into the rooms on one side. I’d still stay there but ask for a room on the non building site side.

Leisure Self

8/10

Excellent

29 Aug 2025

Juliet

Handy location

8/10

Excellent

23 Aug 2025

Joanne

Nice clean property with helpful staff. We had a 2 bedroom property and this was perfect to stay for 4 of us. 2 kids included. The rooms are really tidy abs linen was clean, beds were comfy but it just felt a little dated. The net curtains were uneven and carpet appeared worn. All little stuff and didn't take away from a pleasant stay all up.

Leisure Family

6/10

Pleasant

28 Jul 2025

Jaimee

Selected hotel as they had a gym.

Business

6/10

Pleasant

22 Jun 2025

Juliette

Good location .

Parking $15 - tight but useful as busy area ( wouldnt take a ute in there)

However - poor cleaning in non main areas like the deck. No plug for our bath ( spa bath) and although they got a replacement, it would have be obvious to cleaning Staff it wasnt there.

Bath is very high step ( no saftey rails. ) would be no good for elderly or mobility impaired.
Shower was terrible- poor pressure and went from warm to extremely hot without touching controls.

Staff at reception very friendly and helpful.

Id stay again based on location. But felt it was overpriced for quality.

Bed/kitchen/bathroom were clean and presentable.

Leisure Family_with_children

4/10

Poor

03 Jun 2025

Craig

Property was clean but dated. Overlooked a construction site which was meters away from the deck. Hotel car park access was terrible. This property is over rated and too expensive for what it offers.

Business_and_leisure Friends

10/10

Exceptional

13 May 2025

Angela

Hotel was good

Partner

8/10

Excellent

25 Apr 2025

Ali

Great location, clean and easy to Waterfront

Friends_and_family Family

8/10

Excellent

20 Apr 2025

Andrea

Good rooms close to the CBD

Overall good. Room clean and well appointed. Did book for 3 people and only got 2 sets of towels, but other than that overall good service.

Partner

8/10

Excellent

20 Apr 2025

Rewa

Overall had a great stay; excellent service by staff member on duty; very helpful assisting with a phone charger when I'd left mine behind at home. A couple of things broken in the room that will need attention. Balcony could do with a spring clean and outside guttering leaking badly. However, overall, very pleased with property.

Leisure Family

10/10

Exceptional

15 Apr 2025

Robert

Good base for getting around the city and outlying parts

Leisure Partner

6/10

Pleasant

11 Apr 2025

Ross

Checked in after hours, walked up to find out room booked not what was provided with no communication given.

Business_and_leisure

8/10

Excellent

16 Mar 2025

Caroline

Easy communication with staff regarding late check in. Location good. It was clean and had everything you needed. Bed was to hard unfortunately. Parking very cramped and narrow for larger vehicles, we opted to rather park on the road. Overall stay was good.

Leisure Family

10/10

Exceptional

01 Mar 2025

Brenda

We were early for check-in, not a problem would you like to see the rooms available and choose your favorite, they aren't ready yet but i will contact as soon as the one you choose is so you can pop back and unload your stuff.
We chose a sea view even though it didn't have the spa bath we originally thought we wanted. We slept very well on the bed, the cleaning staff do a wonderful job. Only bad thing is the towels are getting tired

Leisure Partner

10/10

Exceptional

27 Feb 2025

Ross

Great place to stay

10/10

Exceptional

14 Feb 2025

Alok

Nice area and very friendly staff

10/10

Exceptional

08 Feb 2025

Hera

Worker was lovely, place is beautiful will be back hopefully soon.

Leisure Self

8/10

Excellent

06 Feb 2025

Sukhnandan

Best property to stay everything near by

Leisure Family_with_children

6/10

Pleasant

04 Feb 2025

Elisabeth

The staff was excellent; very helpful and friendly. Unfortunately, the condition of the unit was tired. The furniture was beat and needs to be replaced. The carpet did not feel clean and the patio was filthy. Also, there is a lot of construction immediately surrounding the building. Not the fault of the hotel, but not expected.

Leisure Partner

4/10

Poor

01 Feb 2025

Geoffrey

The room would have been fine but the air conditioning unit clearly needed a service or repair as the cold was warm when on the cool setting. What it’s hot you need it.

Leisure Family_with_children

8/10

Excellent

15 Jan 2025

Ross

Nice location and ammenities

Self

10/10

Exceptional

13 Jan 2025

Ron

Likely the best place I stayed in NZ

Great place. Very nice 1 bedroom apartment with a full kitchen (except maybe dishwasher :).

Walkable location, friendly stuff

Partner

10/10

Exceptional

10 Jan 2025

Joy

Clean with friendly staff

10/10

Exceptional

09 Jan 2025

Cherie

Great place. Lovely helpful people on reception. Great place . Easy to access.

Leisure Partner

6/10

Pleasant

07 Jan 2025

Jason

A solid 3 star. Walking distance to all the restaurants. Terrible car parking building and rather dated unit. A few things didn’t work.

Leisure Family

6/10

Pleasant

05 Jan 2025

Meenu

Paid extra money and even didn’t get extra single bed for my children

Leisure Family_with_children

10/10

Exceptional

05 Jan 2025

Nalisha

Nice place, needs maintenance and upgrades in the bathroom and tv. Receptionist lady is very lovely!

8/10

Excellent

29 Dec 2024

Kerri

What a great location to baycourt. Was on the bottom level, big room

10/10

Exceptional

26 Dec 2024

Nazar

Quite ,large rooms, clean and clise to the down town Tauranga

Business_and_leisure Family

6/10

Pleasant

13 Dec 2024

JungKee

Quite good room condtion
Comfort bed
But some no good conditions.
one bath in 3 bed room, not work electric blanket, soundproofing.

Leisure Family

10/10

Exceptional

09 Nov 2024

leigh

Excellent customer service !!

Excellent experience, beginning to end. Jenna at the front desk is a gem, and a true asset to this establishment. My room reservation had somehow been cancelled, by a booking site, as you can imagine I was worried and stressed out.... I contacted the quest on Durham street directly. Jennas kind and confident phone manner, calmed me instantly ,she sorted it out quick smart. And added underground parking (which I recommend for easy transition, via lift , from car to room). I stay here regularly, and love it's location, right in town, easy walk to shops or park.

Self

10/10

Exceptional

01 Nov 2024

KANWLJEET

Quest on Durham is now our default option for stays in Tauranga. Walking distance to the shoreline and restaurants.. we can enjoy a drink for dinner and walk back home!

10/10

Exceptional

26 Oct 2024

Don

It was good value for money and central to thd city

Business_and_leisure Partner

8/10

Excellent

21 Oct 2024

Myles

The only thing is, didn’t realize I had to pay for parking until I checked in

10/10

Exceptional

13 Oct 2024

Poppy

Spacious, clean, with good amenities

Business_and_leisure Self

10/10

Exceptional

29 Sep 2024

Merryn

Really great place to stay. Close to amenities, theatre, and restaurants.
Will definitely stay here again.

Leisure Friends

8/10

Excellent

27 Sep 2024

Lauren

Was alright no complaints really good for a cheap couple night's stay

10/10

Exceptional

21 Sep 2024

Waiora

Friendly staff

Leisure Partner

6/10

Pleasant

08 Sep 2024

Omaui

could not see the tv
and main bedroom no tv
and small couch to watch tv

10/10

Exceptional

30 Aug 2024

Shane

Nice quiet and warm 👌👌👌

8/10

Excellent

31 Jul 2024

Shelley

Nice place to stay, unfortunately there was roadworks during our stay but it was quiet by 6pm.

Leisure Partner

8/10

Excellent

25 Jul 2024

Lisa

Spacious and comfy

Leisure Self

6/10

Pleasant

24 Jul 2024

Verified traveler

Cold and Noisy

The room was ground floor next to a construction site. I'm sure there must have been other rooms available on the other side of the hotel, however do feel that when you book through a cheaper booking site, you get the worst room - happens often. The window closest to the top of the bed was also ill-fitting and so you could feel the draft through as the curtains are not big enough to fit the whole window. Good welcome and comfy bed though.

Business

6/10

Pleasant

30 Jun 2024

David

outlook was a construction site with hush kit baffles to stare at.
Had I known I would not have booked

8/10

Excellent

24 Jun 2024

Reiss

Very loud.
Was not advised it was a building site
For the price charged not good value at all

Partner

8/10

Excellent

16 Jun 2024

Diana

Bathroom was not suitable for elderly people. Shower over bath and a step to get to the shower

Leisure Partner

10/10

Exceptional

16 Jun 2024

So Shan

Jinna is great and friendly. She is helpful and flexible. Thanks very much! One minor issues was I found some broken wine bottle glass right outside of the lobby entrance in the next day morning but we were safe.

Leisure Family

10/10

Exceptional

14 Jun 2024

Shane

Nice warm room would recommend to all

4/10

Poor

06 Jun 2024

Paul

Construction site in front of window of room. Were told work had finished and no workers would be there. Open curtains in morning workers staring straight in both days. Wifi terrible dropped in and out.

Leisure Partner

2/10

Poor

26 May 2024

Mark

Really disappointing service, the hotel called to say they had overbooked and needed to cancel. Expedia wont let me cancel a past booking so we have no way to get a refund. Have contacted Expedia and the hotel with no response.

6/10

Pleasant

20 May 2024

Rachel

Unsafe shower for elderly people, and the water temp was absolutely scalding.

Otherwise well appointed by way of location.

6/10

Pleasant

12 May 2024

Meagan

Property was good for what we needed but, we had a construction site from our room, and our bathroom there was a hole covered by laminated paper. The bathroom had a jetted tub but we couldn't use it, which was disappointing.

Leisure Family_with_children

8/10

Excellent

18 Apr 2024

sojeong

ᆢ

Business Family

8/10

Excellent

24 Mar 2024

Ash

Easy check in and close to the town

8/10

Excellent

23 Mar 2024

kanapath

Clean rooms. Good location

Leisure Family

10/10

Exceptional

17 Mar 2024

William

Property fine but roadworks outside at present fro carpark access.

Leisure Family

8/10

Excellent

13 Mar 2024

Steven

Tauranga Stay

Nice hotel.

Friends_and_family Family

10/10

Exceptional

12 Mar 2024

Sharon

easy to book. provided a neat 2 bedroom apartment best suited for my family of 4. Thank you Quest on Durham

Business Family

4/10

Poor

07 Mar 2024

Ricky

Nice venue - Sadly next to a construction site.

The location was good, with reasonable well appointed apartment however that is where it ends. there is a construction site next door and my room was placed right where three concrete mixer trucks would come in every morning at 4:45 am and start pumping concrete.

Business

8/10

Excellent

28 Feb 2024

Morgan

Room was very clean and tidy.

Leisure Family

8/10

Excellent

11 Feb 2024

Jay

Overall is perfect,

The only reason I toke one star off is because the hotel did not have toothbrush and toothpaste ready for you in the bathroom.

But everything else is great

Leisure Partner

10/10

Exceptional

09 Feb 2024

Vikrant

That is was very clean and up to the standards we were looking for!

Leisure