Name: Hotel Ithaca
Address: 222 South Cayuga Street, Ithaca, 14850, US

10/10

Exceptional

19 Jul 2026

Hilary

Very nice hotel in the perfect location with a staff that goes above and beyond what we expect these days.

Family

10/10

Exceptional

18 Jul 2026

Melinda Reed

Great night stay at the last minute. Super comfortable beds.

Family

6/10

Pleasant

16 Jul 2026

Richard

This is a nice and well-located hotel for a visit to Ithaca. I would have liked it better but for the following four things: 1) the electrical outlets on the table lamps were loose and did not always work, 2) there were no USB ports except one on the clock radio, 3) the air conditioning did not cool well after the first two days of a three-day stay, 3) the housekeeping service never made the bed or switched the towels. But everything was clean, the staff was nice, and the food and service good in the restaurant.

Partner

4/10

Poor

14 Jul 2026

Erin

Room was fine and standard, but they never came in to clean, make bed or give fresh towels during our two night stay. Had to take bathrobes from the pool area because they weren’t in our room. For price, I would’ve expected housekeeping to be included. Internet was also pretty poor quality.

10/10

Exceptional

06 Jul 2026

Michelle

Loved the balcony city view! Nice to sit outside with the great weather and beautiful sunrise

Partner

8/10

Excellent

02 Jul 2026

David

Great location, 2-minute walk to Ithaca Commons, 5 minute drive to Cornell University.
Rooms are clean, hotel is well maintained.
Free parking available
2 complains:
1. no hot tub, only pool and the water is a bit cold (even though it's scorching outside)
2. security is a bit lax. side doors and elevator have card readers but guests are not required to use them even late at night.

Family_with_children

10/10

Exceptional

29 Jun 2026

Adalberto

Convenient location

Partner

4/10

Poor

28 Jun 2026

Natalie

Neighborhood not safe. Around the parking lot there were quite a few people doing drugs. Parking is a nightmare. Parking spaces are too small. There was dried blood on the curtains.

10/10

Exceptional

27 Jun 2026

Anda

Clean room, great service, great breakfast!

Family_with_children

2/10

Poor

26 Jun 2026

Gabriel

Unfortunately, the cleanliness of the room was very poor. There was a thick layer of dust under the bed and underneath the furniture, which severely triggered my allergies. The bathroom was also not properly cleaned. There was mold in the grout lines and around the edges of the bathroom door. Overall, the level of cleanliness was very disappointing and did not meet basic expectations. I hope these issues will be addressed for future guests.

Friends

10/10

Exceptional

26 Jun 2026

Jared

Location

Self

6/10

Pleasant

08 Jun 2026

Craig

Shower full of mildew; room serviced without providing shampoo or t-paper; pool area poorly ventilated.

Parking was free.

This property is on the downhill slide...

Partner

10/10

Exceptional

07 Jun 2026

Juliana

Spacious and clean room for a family trip.

Family_with_children

8/10

Excellent

07 Jun 2026

Kamran

Solid, clean hotel. Double queen room was large! Close to the Ithaca commons and it worked well for reunion weekend.

Partner

6/10

Pleasant

30 May 2026

JONATHAN

Good choice to stay if need to be in downtown Ithaca/near the Commons.

Friends_and_family Friends

8/10

Excellent

23 May 2026

Jolene

The hotel was clean and the room felt spacious. The location to downtown is perfect and parking was incredibly easy. The room service was extremely limited, closed randomly, and not great food, but downtown has other good options.

Partner

10/10

Exceptional

20 May 2026

Margaret

Na

Family

10/10

Exceptional

18 May 2026

LESLEY

M

Family

8/10

Excellent

13 May 2026

Mark

Nice modern room. Located 2 blocks from the Commons.

Partner

6/10

Pleasant

05 May 2026

Megan

Room was dusty and dirty. Spills on nightstand. Dirty floor

Partner

10/10

Exceptional

28 Apr 2026

Shelly

Comfy bed

Family_with_children

8/10

Excellent

25 Apr 2026

Seblewengel

Check in was hassle free. We were able to check in early. Elevators operated quickly. We did not eat here. Very close to Cornell University.

Family

6/10

Pleasant

14 Apr 2026

Eileen

It is convenient

2/10

Poor

13 Apr 2026

Kelly

I did not feel safe. There was a very flimsy lock for the adjoining door. Very loud people that kept crashing into the door in the next room. We could here every very loudly from the next room. Checked in after 5 and our room still was not ready. Room smelled very strongly of cleaning chemicals when we finally got a room. None of the outlets in the room worked.
The beds were comfortable.

Friends

10/10

Exceptional

12 Apr 2026

Shaolan

Clean room. Close to downtown.

8/10

Excellent

11 Apr 2026

Thomas

Breakfast order was messed up, 1 of 2 room keys didn’t work, and light on desk didn’t work and when fixed our door was left open , but other than that a nice place!

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Brian

We were traveling there for our son to audition at Ithaca College. The room was very clean and and in a wonderful location. We had 2 issues. First, the dresser/ Tv console was broken and nailed closed on the side where a refrigerator normally would go. Upon request, housekeeping was quick to bring us a refrigerator and plugged it in for us. 2nd was the room temperature. It was hot all night long. As fellow northerners we like the room at 68 at night. However, the thermostat wouldn’t go below 70 and then kept reset to 72. It was a sweaty night of sleep. It was January so we were use to the cold temperatures. We would stay again but we would had to discuss the thermostat controls.

Friends_and_family Family

8/10

Excellent

10 Mar 2026

Barb

The hotel itself is very nice. Clean and comfortable. Friendly staff. Check in is 4 pm but we did not get our room until 6 pm. They said they were full the night before and booked the night we checked in. They did give us complimentary breakfast vouchers due to the issue. The hotel is in walking distance to everything in downtown Ithaca which is great.

Partner

8/10

Excellent

10 Mar 2026

Jessica

I was very pleased with my stay at the Ithaca Hotel. The staff were very friendly, and my room was clean and comfortable. The hotel is conveniently located downtown so you can easily walk to Moosewood, Ithaca Commons, the State Theater, etc. The only downside was that I had noisy, upstairs neighbors who kept me up late. The hotel gave me a free, late check out at 1:30 pm to compensate me. I would definitely stay here again.

Self

8/10

Excellent

08 Mar 2026

Kristin

Good location close to Ithaca Commons, walking distance to State Theater and many eateries.

Partner

6/10

Pleasant

01 Mar 2026

Bridget

Room was fairly clean. Floor hadn’t been cleaned and shower wasn’t great. Stayed 3 nights and had to go look for refills on paper products and coffee supplies. Son also had a room and his tv didn’t work for the 2 nights he stayed even after multiple calls to the front desk. Maintenance came and left without fixing the tv or bringing a replacement. Probably will choose a different hotel next time.

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Shofi

the room is big but some amenities are not provided, or maybe because I expected more because of the price I paid. And the receptionist was not quite nice. Other than that is okay, especially the location which is close to the downtown. thank you

Family

6/10

Pleasant

16 Feb 2026

jeffrey

We specifically booked this hotel because it had a pool, and when we arrived, we were told the pool was broken. That was extremely disappointing, as the pool was the main reason we chose this property in the first place. Had we known it wasn’t operational, we would have booked another hotel for the same price — one with a working pool.

To make matters worse, the woman at the reception desk when we checked in was very rude and unwelcoming. After a long day of travel, that was the last thing we expected. Customer service sets the tone for a stay, and unfortunately, this started things off poorly.

The overall condition of the hotel was unacceptable for the price we paid. The room felt dirty, and common areas were not maintained properly. The coffee station in the morning was filthy, and the garbage looked like it hadn’t been taken out in days. For what we were charged, it was honestly disgusting.

I will say that the reception woman in the morning was very kind and did take $50 off the room, which we appreciated. However, even with that adjustment, we still could have stayed elsewhere for the same price and had a clean hotel with a functioning pool.

I have photos documenting the condition of the property. Very disappointing experience overall.

2/10

Poor

14 Feb 2026

Antonio

Never made it to the hotel because of STATE OF EMERGENCY/ TRAVEL BAN and they refused to refund my stay. Overall poor customer service/ retention.

6/10

Pleasant

13 Feb 2026

Charles

Room was in need of renovation.
No carpeted floor in the room was a bit strange.
Lighting in room was poor.
On the positive side, the bar was very nice and cozy, friendly bartender.

Partner

8/10

Excellent

12 Feb 2026

Lynnette

Nice room. Easy check in

Leisure Partner

10/10

Exceptional

27 Jan 2026

Victor

Clean room, good amenities, polite staff.

Business Self

6/10

Pleasant

25 Jan 2026

Ashley

Staff was amazing, room was partially clean however a lot of scuff marks on the baseboards and lower wall areas, questionable spots on the wall areas in the bathroom, lack luster availability to amenities due to a \"main breakage\" so no pool, key cards needed replaced/reprogramed, vending machine on 4th floor lacked, broken/questionable elevators, visible water damage in parts of the hotel ceiling, the lobby was a icebox (no heat), God awful feces smell in hallway leading to the elevators assuming due to the main breakage.

Partner

8/10

Excellent

21 Jan 2026

Allen

Enjoyed the area and is convenient to local attractions. Great parking area and clean and modern room.

Leisure Family

8/10

Excellent

21 Jan 2026

Shauna

Friendly and very helpful staff, clean rooms. The mattress, for me needs more support foam.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Emily

Good

10/10

Exceptional

05 Jan 2026

Gregg

The room and amenities were very nice. There was a problem with the parking garage though that was very frustrating. The remote system was not working despite having a validated ticket and since there was no attendant in the booth it was very frustrating to get the problem resolved. This problem needs to be resolved!!!

Partner

10/10

Exceptional

02 Jan 2026

Jerome

nice rooms and location

Leisure Self

10/10

Exceptional

30 Dec 2025

Jamie

The restaurant and bar are lovely and the bartender/server on 12/19 for our dinner service was great. Rooms are spacious and clean. Beds were so comfortable.

6/10

Pleasant

29 Dec 2025

Ally

Large sock found in corner of hotel room, lack cleanliness.

Leisure Friends

10/10

Exceptional

27 Dec 2025

ROBERT

Well appointed room w spacious bath

4/10

Poor

19 Dec 2025

Karen

Room was 59 degrees with AC blowing. Elevator broken. Pool not in service. Charged before I got there. Charged again for no reason. Crappy place. Rude unhelpful staff

Leisure Self

6/10

Pleasant

17 Dec 2025

James

They need to be checking the cleanliness of their rooms. Housekeeping is very lax!!!

6/10

Pleasant

15 Dec 2025

Frank

Nice hotel, great location. Terrible idea with the tile floors, in the rooms

Leisure Partner

10/10

Exceptional

14 Dec 2025

Mackenzie

Room was very nice. Beds were comfortable and the room was clean.

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Rachel

The hvac in the room was extremely loud and inconsistent. Mini fridge was loud. No microwave. Light in shower was like a nightlight and made it very hard to see in the shower. Lobby was extremely cold. No coffee at the coffee station and the one time there was it was lukewarm and burnt. Will be removing this one from my list of places to stay when visiting.

Business

6/10

Pleasant

10 Dec 2025

Maria

Room was very cold, heater was broken, and room wasn't as clean as it should've been

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Katherine

Staff was courteous, great location, clean room

Leisure Friends

6/10

Pleasant

07 Dec 2025

Suzanne

Room wasn't ready and I arrived 1.5 hours after check-in. There was no shampoo in the shower - not something you check ahead of showering.

Friends_and_family Family

6/10

Pleasant

07 Dec 2025

Fiona

A bad smell in foyer when we checked in. Room was loud with ventilation

10/10

Exceptional

06 Dec 2025

SETH

Easy check-in and excellent room! Perfect location for our needs.

Partner

4/10

Poor

01 Dec 2025

Adam

We came there a day early to relax and enjoy the pool no word was said that the pool was down the heater was broken also the sofa bed had no mattress or bedding the coffee machine in room didnt work and had breakfast ordered pancakes pancakes didnt come with meal so we had to ask for them again when they came they were stone cold and had a big hair in it thats how my stay was

Leisure Friends

10/10

Exceptional

18 Nov 2025

Kristine

Staff we very friendly

Business Self

10/10

Exceptional

15 Nov 2025

Elizabeth

Parking close to the site wasn't plentiful. Hotel itself was very nice

Leisure Self

10/10

Exceptional

15 Nov 2025

Dawn

The hotel lobby is beautiful, and our room was very clean. We ate dinner in the restaurant, and we weren't disappointed. Their homemade potato chips that came with our meals were so delicious that we ordered a side dish of them!

The sink in the bathroom was filling with water, but I kept forgetting to tell the front desk about that.

I would stay at the Hotel Ithaca again if I needed a hotel in downtown Ithaca.

Leisure Family

10/10

Exceptional

11 Nov 2025

Shanna

Great location, comfy beds and plenty of parking.

Leisure Family

8/10

Excellent

10 Nov 2025

Jacqueline

We were excited to have a room in the tower, but when we opened the door, the dresser holding the tv was pulled about a foot away from the wall and there were dust balls and a piece of garbage on the floor. On top of the desk, there was a paper cup with some garbage in it, and the bedskirt ar the foot of the bed was tucked up between the mattresses. The sheers and curtains felt and looked like they could use some cleaning, and the curtains had a few hooks fallen off their rings. The front desk was more than horrified to hear of the garbage and skirt items and offered us a new room. But by then, we had already settled in and so declined the offer. But they were willing to make good.

We loved the corner room and looking down and across downtown. The restaurant was beautiful and clean but running on limited menu due to lack of business. We found things to eat, which were made well. Overall, a nice stay with friendly, attentive staff.

Leisure Partner

6/10

Pleasant

10 Nov 2025

Husam

Service was poor. Staff is rude!

Leisure Partner

4/10

Poor

08 Nov 2025

Stephanie

Bad smell in the lobby, peeling paint in the bathroom, overall hotel needs to be refurbished

6/10

Pleasant

05 Nov 2025

John

They don't heat their pool. I sat on the edge of the bed and kt nearly flipped over. The entire property smells like weed...its in the vents.

10/10

Exceptional

04 Nov 2025

Jay

They denied free breakfast

Partner

8/10

Excellent

02 Nov 2025

stephanie

The hotel is convenient for walking around town. The staff is very nice and the room was clean and well stocked with towels. Comfortable bed. The hotel and rooms could use a refresh/renovation.

Leisure Partner

8/10

Excellent

02 Nov 2025

Megan

Room was clean stag was kind and accommodating

Leisure Family

8/10

Excellent

02 Nov 2025

Christine

Great location and nice room. The Ithaca hotel bar onsite is a really nice feature. The bartender is wonderful!

Leisure Partner

10/10

Exceptional

01 Nov 2025

Jianwen

Cleaning room and friendly staff

Leisure Partner

8/10

Excellent

30 Oct 2025

Robert

Clean room. Good bed.

Business Self

10/10

Exceptional

28 Oct 2025

Xian

It was okay

6/10

Pleasant

28 Oct 2025

Heejeong

fridge made loud noises... the ice machine right in front of our room seems to have the noise issue too intermittently.

Business

10/10

Exceptional

28 Oct 2025

Jacob

Great property

8/10

Excellent

28 Oct 2025

Monica

I was looking for something that was walking distance to restaurants and shopping. This hotel fit the bill! We stayed Fri-Mon. Here's my experience...upon walking in, it is quite beautiful, there was new staff being trained so, we kind got sent to the wrong \"tower\" & had to go back around. Also, I had asked if a bottle of champagne could be put in the room because it was our anniversary, and I wanted a sweet surprise. It was not there at check in (4pm) but later, after returning from a walk, we had a lovely cheese platter and wine, thank you Restaurant manager, I want to say Justin?
The room appeared tidy but, the only discretion was the bathroom shower, it had mildew in most of the shower track. But everything else was great! We put the do not disturb sign out for all of our stay because we believe in conserving linen. On one of the days we were resting before dinner and someone attempted to enter the room, we had the door lock on, they attempted several times and then called out housekeeping, I was a bit confused because we had the do not disturb sign out....they finally left...and said oh, never mind.
We truly did have a lovely stay, but keep in mind if there is some event going on at Cornel, or another school, parking fills up fast. We had problems on 2 of our 3 nights.

Leisure Family

10/10

Exceptional

27 Oct 2025

Cyndy

Room and bath were clean and well stocked

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Richard

Need updating. Mirror fell off wall. Curtains falling down. Stains on wallpaper.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Natalie

Rooms were very nice and in walking distance to everything.

Business

6/10

Pleasant

24 Oct 2025

Melissa

The staff was friendly and helpful but cleanliness of room could be improved (smears on glass and found socks left by a previous guest).

8/10

Excellent

22 Oct 2025

Sara

Clean room, friendly staff, and easy walking distance to most restaurants in their downtown area.

Leisure Family

6/10

Pleasant

22 Oct 2025

HEATHER

Next time don’t give away a room that someone is already sleeping in. The town has a lot of potential to be great but currently has a lot of graffiti, homeless, and marijuana floating I the air.

Leisure Partner

2/10

Poor

20 Oct 2025

Anthony

Terrible! We had to be relocated twice. 1st room dirty. 2nd room had inoperable thermostat. 3rd room barely acceptable. Outside grounds dirty. Furniture iin lobby peeling.

Leisure Partner

8/10

Excellent

18 Oct 2025

Margaret

lighting was Too dim . could not see. also lamps need dusting

8/10

Excellent

18 Oct 2025

cindy

Parking was safe and easy. Room was clean .

Leisure Family

4/10

Poor

15 Oct 2025

Kaitlin

I was beyond disappointed in this hotel. The whole building had an annoying hum, the lock on the door was falling off, the ac unit was filthy, and overall we just felt dirty and unsafe

Leisure Family

4/10

Poor

10 Oct 2025

Michael

Why advertise / have an indoor pool if there's no heater and the water is freezing? The polar plunge team from iceland was there but they couldnt hold their event because the water was too cold.

Leisure Family

10/10

Exceptional

10 Oct 2025

Daniel

Great location and beautiful hotel!

Leisure Partner

10/10

Exceptional

09 Oct 2025

Mary Jane

Staff was great! Very helpful

Leisure Partner

8/10

Excellent

08 Oct 2025

laura

Nice short walk to the commons. Great shuttle service as needed. The electronic keys sometimes would not open the doors … we had to make multiple treks back to the front desk.

Business Friends

10/10

Exceptional

07 Oct 2025

Itzel

Friendly staff

Leisure Friends

10/10

Exceptional

06 Oct 2025

Katie

Nice hotel.

Business Partner

10/10

Exceptional

30 Sep 2025

Richard

Hotel Ithaca is a nicely run place , in a convenient location, at a reasonable price.

Leisure Partner

10/10

Exceptional

28 Sep 2025

Mary

Everything was good.

Leisure Friends

10/10

Exceptional

28 Sep 2025

Moses

Close to thr Commons. Lots of shopping opportunities.

4/10

Poor

27 Sep 2025

Charles

Reception not good - should be more specific about directions to room and elevators. Had to call down for a tv remote. Long hairs on bathroom floor and shower moldy.

Leisure Family

10/10

Exceptional

26 Sep 2025

Robert

I had a very nice dinner in the restaurant and the staff was very friendly and helpful

8/10

Excellent

24 Sep 2025

Christina

It was well located snd easy parking

Leisure