Holiday Inn Saratoga Springs

United States , Albany - NY
SARATOGA SPRINGS, 232 Broadway
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100 reviews shown

10/10

Exceptional

10 Apr 2026

Sharon

Loved it all around

8/10

Excellent

02 Apr 2026

Todd

Convenient and very clean, super friendly staff and dog friendly!

10/10

Exceptional

01 Apr 2026

Cucphuong

Professional and helpful staff.
Very good location near shops and restaurants.
Unfortunately on the second day, there was a problem with the hot water in the bathroom.
The hotel maintenance tried to fix it but the problem persisted.
It was quite unfortunate.

Partner

4/10

Poor

29 Mar 2026

Rosario

room not too clean. The Hotel seems i little be outdated .
The staff was very friendly. The only positive thing.

4/10

Poor

29 Mar 2026

Michael

No hot water in bathroom - Could not take a comfortable shower. Icy cold water made brushing one's teeth and washing up uncomfortable. We only stayed one night so we put up with it. Did report this during checkout, and the person at the desk apologized. We will consider other hotels when I return to Saratoga

Family

10/10

Exceptional

26 Mar 2026

Randi

The front desk staff were super friendly and helpful. The location is perfect for exploring this beautiful town. Parking was free and on-site. There was coffee/tea/fruit water in the lobby. Shower had good water pressure and temp. There was also a heat light in the bathroom, and the room heating was good. There were some rust stains in shower. Highly recommend this hotel! P

Family_with_children

10/10

Exceptional

25 Mar 2026

Cathy

Didn’t use the gym.

Partner

4/10

Poor

24 Mar 2026

Michael

Room was ok, but the shower pressure was non-existent. My tub filled up with shower water quickly. I heard the person snoring in the room next room over, almost as if they were in the room with me.

Self

10/10

Exceptional

22 Mar 2026

Kisher

Everything was excellent would stay sgain.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Jecenia

Had a great weekend in Saratoga;) the hotel was walking distance from the Broadway Shopping Strip!!! Very clean and welcoming atmosphere with our family & friends!!!

Family_with_children

4/10

Poor

18 Mar 2026

LAWRENCE

The heating in the room was very loud and kept blowing hot and at time cold air. We didn't sleep at all.

Partner

10/10

Exceptional

15 Mar 2026

stacey

Had an amazing stay. Staff.was super friendly.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Patricia

Stayed for the weekend for the chess tournament. Close proximity to shops and restaurants. Perfect for family. The kids loved the pool and breakfast buffet. Friendly staff. Would definitely stay here again.

Family_with_children

10/10

Exceptional

02 Mar 2026

Sarah

Great one night stay. Room was clean. Breakfast options were great.

10/10

Exceptional

01 Mar 2026

Mark

Helpfull staff, nice room, good food.

Self

8/10

Excellent

19 Feb 2026

Erika

clean room and friendly staff. Close by Skidmore which was purpose of stay.

Self

10/10

Exceptional

16 Feb 2026

Andrew

Clean courteous

10/10

Exceptional

11 Feb 2026

Mary

Absolutely l, staff very courteous and the room was very very clean and orderly. Dining in the restaurant was great also

Partner

10/10

Exceptional

28 Jan 2026

Carl

Good.

Business Self

10/10

Exceptional

25 Jan 2026

Christine E

The accommodations were clean and comfortable. The restaurant was convenient and reasonable. Staff were all very pleasant.

Leisure Self

10/10

Exceptional

19 Jan 2026

Cynthia

Staff is always extremely thorough and friendly

10/10

Exceptional

17 Jan 2026

Jody

Staff at check in and in the restaurant are exceptional.

Leisure Family

10/10

Exceptional

07 Jan 2026

Christian

The staff was great, location of hotel was great. It snowed a lot and they could have iced the parking lot MUCH better, but other than that the hotel is exactly what you hope for from a chain hotel. Being able to walk through the park into downtown was incredibly convenient and felt like you were in a much bigger town than Saratoga. Thanks!

Leisure Partner

10/10

Exceptional

05 Jan 2026

Mary

Comfortable bed, extremely clean room, courteous van service, delicious breakfast

Partner

10/10

Exceptional

02 Jan 2026

Shannon

Spotless rooms, friendly accommodating staff

10/10

Exceptional

02 Jan 2026

Erin

Wonderful

10/10

Exceptional

01 Jan 2026

Joe

First time here normally stay at Casino Hotel but was very satisfied. Your staff were excellent especially Connor at the Front Desk . Breakfast was excellent . Only criticism is get a 4 wheel drive vehicle for shuttle . Driver was great but had to maneuver in the snow . Overall rating 0 out of 10.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Iliyana

Great!

10/10

Exceptional

22 Dec 2025

Keith

The room was great and the staff was incredibly personable and accommodating

10/10

Exceptional

17 Dec 2025

Jade

Very clean room, staff were great! I couldn’t help but instantly notice the check in area wasn’t the first thing you saw when entering the hotel. There was a beautiful seating area with TVs and great pictures of Saratoga. Made it so inviting and quaint. Will happily book again!!

Friends_and_family Friends

10/10

Exceptional

14 Dec 2025

Richard

Quick overnight stay, checked in really late after 11:00PM, Connor at the front desk was extremely helpful. Breakfast staff was also very good.

Leisure Family

10/10

Exceptional

14 Dec 2025

Bobbi Lee

Absolutely 10000000 percent I forget her name saw her both nights at desk she said she would be in at 9am today but we left unexpectedly before she went above and beyond

Wish I remember her name but I’m terrible

8/10

Excellent

07 Dec 2025

judith

Room clean, shower not able to turn from tub to shower head.

Partner

10/10

Exceptional

07 Dec 2025

Deirdre

Helpful staff. Made us feel welcomed.

Leisure Family

10/10

Exceptional

30 Nov 2025

Nickila

The staff was very helpful

Business Self

10/10

Exceptional

28 Nov 2025

Barbara

Nice not-too-expensive. Right in Downtown Saratoga. Lots of shops, bars and restaurants within walking distance. A big plus for me: they are very welcoming to dogs. There is a big park behind the hotel.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Patrick M

Room was nice and the staff was pleasant

Leisure Partner

8/10

Excellent

23 Nov 2025

Deborah

Room and hotel very clean and we'll kept... Not modern but compared to others I saw in the area this is a gem!

8/10

Excellent

18 Nov 2025

irene

Everything was easy and comfortable. The staff are great and the location is also a plus.

Friends_and_family Friends

8/10

Excellent

18 Nov 2025

irene

This is a really nice place to stay. The rooms are large and they allow dogs which I really appreciate. The staff are always wonderful and helpful. The location is great basically downtown with easy access to beautiful Congress Park.

Friends_and_family Friends

10/10

Exceptional

18 Nov 2025

Emily

Everyone was wonderful! We had a great stay!

10/10

Exceptional

17 Nov 2025

Thomas

Great

10/10

Exceptional

15 Nov 2025

Barbara

Always a great place to stay!!

Leisure Family

8/10

Excellent

09 Nov 2025

Julie

Parking very easy. Location was in walking distance to downtown.

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Erica

Great location in Saratoga. Very friendly staff, clean rooms and overall a great vibe.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Barbara

Very friendly/helpful front desk staff. Rooms very clean.

Business

6/10

Pleasant

26 Oct 2025

Richard

Felt very overpriced for the ammenitites provided. I would not likely stay there again

10/10

Exceptional

23 Oct 2025

Matthew

Clean room, ample parking, and walkability to shops and restaurants.

Leisure Self

10/10

Exceptional

19 Oct 2025

Christopher

👍

Leisure Partner

10/10

Exceptional

19 Oct 2025

Jennifer

Perfect

Self

10/10

Exceptional

14 Oct 2025

Gary

Brian was exceptionally helpful from first check in through out the stay; went out of his way to be helpful at every request. The place was full but we really didn't notice. Breakfast bar was very good for what is was and taking back to the room was no issue. Skip the nachos in the bar, they were the only sad note on the place. The location is conven, right at the springs, make sure you see the house behind the hotel. And, if you're a beer fan, Treehouse is very close and amazing...

Leisure Family

10/10

Exceptional

18 Sep 2025

paul

On site shuttle. Comfortable and exceptional staff. Will stay again

Leisure Partner

10/10

Exceptional

15 Sep 2025

Michael

Perfect for me. I went to the racetrack all day everyday for a week. Clean. I ate the restaurant 3 times. Staff was superior, place was clean. I swam in the pool

Leisure Self

8/10

Excellent

08 Sep 2025

Ella

Great location

Fast check in and check out. Two pools: heated inside and not heated outside. Best part is location of the hotel. There's also restaurant on site, for quick late dinner or breakfast as needed.

Friends_and_family Family

10/10

Exceptional

04 Sep 2025

Ina

Convenient location, clean, spacious room. Great breakfast, free local shuttle, many amenities

Leisure Partner

10/10

Exceptional

03 Sep 2025

Jane

Stay a While

Tim the concierge was great so was Gladys? the bar keep. Ethan, our shuttle van driver, fabulous. I'v s stayed there when it opemed and tears ago, They have finally got it together,, maybe IHG?

Friends_and_family Family

10/10

Exceptional

02 Sep 2025

Donna

Hotel shuttle a blessing!

10/10

Exceptional

01 Sep 2025

Richard

I’ve stayed here several times and it is consistently excellent

Leisure Self

10/10

Exceptional

01 Sep 2025

Jennifer

Thoroughly enjoyed our stay. Convenient location. We walked everywhere. If we didn’t want to walk there is also a shuttle to the Racetrack and Casino which was an added bonus. We will be back for sure.

Leisure Partner

10/10

Exceptional

31 Aug 2025

Christopher

👍

8/10

Excellent

31 Aug 2025

Tariq

Customer Service Was Amazing. Door Locks are tricky, but new lock system is coming soon.

Leisure Pet

8/10

Excellent

31 Aug 2025

Robert

My only problem was that the only option for breakfast was a $25 buffet. We generally don’t eat much in the morning so it was overkill. There was plenty of options but all the food was not warm it was room temp.
That said, I would stay there again

10/10

Exceptional

30 Aug 2025

Philip

Employees were helpful and friendly

Leisure Friends

10/10

Exceptional

25 Aug 2025

Carole

We loved staying here and will definitely be back. Very convenient to all the shops and restaurants. The shuttle is wonderful and will bring you and pick you up from just about anywhere.

Leisure Partner

8/10

Excellent

25 Aug 2025

Jason

Thanks!!

Leisure Friends

10/10

Exceptional

21 Aug 2025

Sandra

Great location. Walkable to downtown area. Close to parks. Shuttle service was excellent.

Leisure Partner

8/10

Excellent

19 Aug 2025

Jenny

Okay for an overnight

This hotel was fine, but not stellar. The room itself was clean and bed comfortable; it was a little noisy but not bad. The restaurant isn't good, and unless you are too tired to go elsewhere, I would go elsewhere. The desk people are smart and nice and helpful.

Partner

4/10

Poor

19 Aug 2025

Carrie

EXPENSIVE
BOTH POOLS WERE COLD AND DIRTY

Leisure Family

10/10

Exceptional

16 Aug 2025

Patrick

Can't beat the location. The horse track is a 22 minute walk away and all the bars and restaurants are a 10 minute walk away. Plenty of parking and very friendly staff in lobby, restaurant and good pours at the very nice bar. Nice place for a nightcap.

Leisure Family

8/10

Excellent

16 Aug 2025

Joseph

Saratoga Golf & Race Trip with Friends

Convenient location to track and golf - nice bar and breakfast area

Friends_and_family Friends

10/10

Exceptional

14 Aug 2025

Anthony

Free shuttle to local venues,great staff

Leisure Family

8/10

Excellent

14 Aug 2025

Margaret

comfortable but room was small

Leisure Friends

8/10

Excellent

14 Aug 2025

Dominick

Area next door a bit sketchy. Air conditioner goes off by sensor in wall thermostat. No movement and air goes off

Leisure Partner

10/10

Exceptional

13 Aug 2025

Angela

Clean, quiet, comfortable and convenient to everything downtown and only minutes from the race track.

10/10

Exceptional

10 Aug 2025

Andrew

Beautiful hotel with amazing staff and a great vibe with wonderful amenities. Perfectly situated in Saratoga with everything in walking distance

Leisure Family

8/10

Excellent

10 Aug 2025

Amy

Great location, shuttle to the track is a real bonus.
Walk into town and very nice staff.

Leisure Pet

2/10

Poor

30 Jul 2025

Laura

Horrible experience, never again.

10/10

Exceptional

29 Jul 2025

Susan

Hotel was great! We were there to see Phish at SPAC which was an amazing show!! The hotel was close to SPAC and provided shuttle service. Both drivers were so kind and helpful. The staff was friendly. We got some drinks at the bar before hand and the drinks were delicious. They had an outside patio with fireplace to hang after. All around great experience.

Leisure

10/10

Exceptional

28 Jul 2025

Charles

Extremely friendly staff and their services

Leisure

10/10

Exceptional

27 Jul 2025

Dennis

Great Staff, clean room

Leisure

10/10

Exceptional

23 Jul 2025

Kevin

Connor at front desk is the best.

Leisure Family

10/10

Exceptional

22 Jul 2025

Norma

The beds (mattresses) were super comfortable! The breakfast delicious and varied! The staff very helpful and the location perfect (walking distance to Broadway Street). Excellent stay!

Leisure Partner

4/10

Poor

20 Jul 2025

Kelly

Air conditioning struggling all night. Rooms not quiet could hear noise throughout the night from hallways and other rooms. Shower had little pressure. Not worth what they charged at all.

Leisure Partner

4/10

Poor

18 Jul 2025

Leslie

2 star for location

The check in was pleasant and friendly check in staff. After that all down hill. For how much a night cost the room was very out dated and had a smell of cigarette smoke and the refrigerator did not work. We went to the hotel restaurant and sat there for over 27 minutes. I got up and asked for a menu and was promptly told she would be over. 15 minutes later no service. We left very disappointed after driving 7 hours. Not worth the money.

Partner

10/10

Exceptional

16 Jul 2025

Richard

loved our stay—-close to the whole saratoga town experience!!

Leisure Partner

10/10

Exceptional

10 Jul 2025

Anthony

great place ,shuttle to local events 👍

Leisure Self

8/10

Excellent

10 Jul 2025

Joseph

Close to downtown only negative was the outdoor pool area was very loud, people shouldn’t be playing with balls in pool

Friends_and_family Family

10/10

Exceptional

09 Jul 2025

John

Perfect for a Saratoga visit

Staff was wonderful and friendly. Both pools were clean with towels available. The extra for the breakfast was well worth it. Location was perfect for a saratoga visit

Friends_and_family Family

8/10

Excellent

09 Jul 2025

Robin

You can stay here.

It’s a fine place to stay. Nothing fancy, but clean and comfortable.

Partner

6/10

Pleasant

08 Jul 2025

Mykhailo

Clean, quiet
But mattress is horrible
A little bit expensive

Leisure Friends

10/10

Exceptional

08 Jul 2025

Kevin

Very friendly and helpful staff. Great breakfast.

10/10

Exceptional

06 Jul 2025

Sandra

Everything was great!

Partner

10/10

Exceptional

06 Jul 2025

Paul

Art who drives the shuttle is the best. Great customer service.

Friends_and_family Family

8/10

Excellent

06 Jul 2025

Brandy

Friendly, great pool.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Christine

Great trip and stay! We loved the location of the hotel and the service.

Partner

10/10

Exceptional

05 Jul 2025

Rebecca

Was a convenient location to SPAC and to walk into downtown area. Easy parking and check in/check out. Very comfortable and clean.

Leisure Family

10/10

Exceptional

04 Jul 2025

Madeleine

Staff was very professional and helpful. Great to have an outdoor pool - lobby and overall decor very pleasant. A very nice Holiday Inn!

Leisure

8/10

Excellent

03 Jul 2025

Rebecca

Park behind the hotel is beautiful for a walk. Room was clean and modern, but shower temperature was inconsistent. Either wouldn’t get warm enough or stuck at max heat.

Leisure Partner

4/10

Poor

30 Jun 2025

Laura

Don't waste your money - over priced

The condition of the room was deteriorated, there was homeless people hanging around the exterior of the property, the fire alarm was faulty and went off three times. We could not use the pool because an entire lacrosse team stayed for over 4 hours ordering in dinner and not even swimming. Additionally they also broke a clock so you couldn't use the interior pool.

Friends_and_family Family

10/10

Exceptional

30 Jun 2025

KATHLEEN

Great place. Walkable to downtown