Brentwood Hotel

8/10

Excellent

27 Jul 2026

Melissa

Easy check.in once I realized they just messaged the door code in the app, nice clean room, just enough room if you are only using the room for sleeping, as we do. Nice updated bathroom. Only negative for us was that the air conditioning was not turned on prior to us getting there and it was a hot day, so that would have been appreciated. Small room though so it cooled down quickly. Thank you, we would come stay again definitely!

4/10

Poor

26 Jul 2026

Emanuelle

Après avoir lu d’autres commentaires sur Expedia, j’étais nerveuse de ne pas réussir à accéder à ma chambre. J’étais incapable de me connecter à leur application Hive. J’ai tenté de leur écrire à plusieurs reprises dans les 5 jours précédant mon voyage, je n’ai eu AUCUNE réponse. À mon arrivée, il n’y avait aucun personnel sur place, pas de réception malgré que Expedia disait que la réception serait ouverte de 11AM à 7PM. Je n’avais reçu aucune instruction pour l’accès à la chambre malgré que l’heure d’arrivée était passée. J’ai fini par trouver un employé de l’entretien ménager très gentil qui a pu m’aider, mais la communication était difficile car il ne parlait qu’espagnol. En tous les cas, une chance que cet employé a été assez charitable pour m’aider car j’aurais sûrement fini par dormir dans la voiture. La chambre était ok sans plus, mais il y avait une grosse tache brune texturée extrêmement douteuse sur le rideau de douche blanc - honnêtement je crois qu’il s’agissait de matière fécale. Je ne retournerai pas à cet hôtel.

10/10

Exceptional

17 Jul 2026

Lillian

Rooms were clean and nice. Outside needs a little refresh

Friends

2/10

Poor

16 Jul 2026

Jill

Pictures on Expedia are not true or accurate. Room was dark and dingy. Had to sit sideways on the toilet. No soap in shower dispenser. Terrible mattress. We booked 2 nights but only stayed 1. Booked another hotel for the 2nd night.

Partner

10/10

Exceptional

11 Jul 2026

Dennis

Fabulous location. Property needs to be cleaned up inside and outside. Beer cans and weeds all over the property.

Partner

6/10

Pleasant

07 Jul 2026

Patricia

The look of the place seemed rundown and I found not having staff to checkin with was difficult. The room itself was ok but needed upgrading.

Friends_and_family Friends

10/10

Exceptional

04 Jul 2026

Nicolas

It was great, but did not see any staff while staying at this property. Very private which was awesome only stayed one night. Let myself in and was one of the only guests.

Self

8/10

Excellent

26 Jun 2026

Timothy

Room was clean and comfortable .No staff on premise. All on line electronic check in and bot contact. Must say a bit unsettling but everything was alright Kinda quiet and eerie upon arrival.low exterior lighting.

Self

10/10

Exceptional

26 Jun 2026

Mercedes

My family and I made a last-minute booking for one night in Saratoga at the Brentwood hotel. The booking process was seamless and easy. We booked a deluxe bunkbed that had two full over full bunkbeds built into the wall with an additional queen bed for accommodation.
The room was very clean, the aesthetic and interior design was modern with classic touches to the preservation of antiquity and equestrian theme.
My only negative feedback was that there were no on-site staff or communication from management to follow up, and we were awoken by tree trimming outside our room at 7 AM. Other than that, we had a wonderful night.

Friends_and_family Family

2/10

Poor

20 Jun 2026

Jennifer

Unable to check in at 5:30pm made reservations days ahead. Door locked. You could see through the window. It was some rundown Tampa office/bar dirty nobody there. They have a self check and sign up which I assume would normally be used for late night. There was no one on the property when you called. Get someone at a call center in another country that cannot understand what you’re saying and there’s a translator in the background so it’s like talking to two people at the same time. They have terrible reviews everywhere.

Family

10/10

Exceptional

18 Jun 2026

Christopher

Great location next to the track.

4/10

Poor

26 Apr 2026

Lindsay

This place has gone downhill. I stayed there 4 years ago and it was great. The property has been neglected, things are all generally threadbare. The cute bar on site was not open and from the looks of it has not been for a while. You can’t even get a bucket of ice for your room. The fire pit was unusable. The room was clean enough but pretty dingey and smelled like people had been smoking inside. The phone number takes you to a call center in India, I had to call 2x to get the door code sent to me ahead. What used to be a sweet and thoughtfully renovated place with nice minimal luxuries is returning to the rundown trashy motel it probably started out as.

Partner

2/10

Poor

07 Sep 2025

David

Terrible experience

We were left stranded on the day of a wedding because although this establishment is contactless and doesn’t have a “front desk” nothing was communicated to us giving instructions to our reserved room. We were left to change into wedding attire in a local Starbucks bathroom because no one associated with this establishment would answer a call, email or text.

Friends_and_family Family

6/10

Pleasant

05 Sep 2025

Debbie

No staff on premises is fine if there’s no problem but if there is, out of luck. Contact number mailbox full and text with our issue unanswered four hours later. Let’s see if we ever get a response.

Business Partner

8/10

Excellent

15 Aug 2025

Nancy

Location was fantastic! Easy walk to race course, can watch warm ups across the street. Bed was pretty comfortable. Rooms are very small, which is disclosed in listing. Restaurant across the street has good food and live entertainment in their outdoor tent which would not be good for people who want to go to bed early, stops at 11:00 PM. A/C is quite noisy so did wake us up a lot. Did enjoy the horses coming up the street from stables early morning.

Leisure Partner

10/10

Exceptional

21 Jun 2025

Wanda

Sometimes you get a pleasant surprise when you check into a hotel in a place that is new to you. This little hotel was fantastic! We had a nice stay and dinner at the restaurant across the street. But this place is so close to the horse track, you can watch the horses work out.

Partner

10/10

Exceptional

24 Oct 2024

Ty

This place was cute

Leisure

10/10

Exceptional

16 Oct 2024

Katherine

Kay's review - 3rd trip here

I love this hotel - the beds are super comfy and although the room is very basic, and a tad small - it has almost everything a person needs for an overnight. It is an INCREDIBLE value - my biggest complaint is that the hotel bar is closed indefinitely - it is such a sweet space, and offered incredible craft cocktails prior to the pandemic. Still a special place and a really good tavern for dinner and drinks just up the street from Thurs - Sun. Anyways, you do need a car here. Super close to Nat'l Racing Hall of Fame and Saratoga Racetrack. Despite there being no one on site and the bar being closed, this place will always be special

Self

4/10

Poor

16 Oct 2024

Verified traveler

Unmanned motel

This is an unmanned motel, and it’s not possible to call for support. Everything was closed when we arrived at 7pm including the bar and reception. Had trouble accessing our rooms and so had other guests, no one is picking up the phone, took us an hour to get access, not a good experience.

Friends_and_family Family

8/10

Excellent

06 Oct 2024

Candice

Loved the location

6/10

Pleasant

28 Sep 2024

Natalie

It was unclear that the bar was no longer open. There was no actual staff at the property. There was no coffee in the room.

Business_and_leisure Self

10/10

Exceptional

27 Sep 2024

Christian

Nice dmall property.

6/10

Pleasant

23 Sep 2024

Sonya

Excellent place, except the bar across the street. On previous reviews, people complained of loud AC… thankful for the loud AC to drown out the louder music coming from across the street. We would have gone there to eat since so convenient but we could not even hear ourselves talk outside. Which was a bummer since you could see the horses warming up. Which is the reason for our stay. Otherwise great , clean, cute place !!!

Leisure Partner

8/10

Excellent

22 Sep 2024

Robert

We liked being across from the Horseshoe bar and grill. We could have some drinks and walk across the street to our room.

Leisure Partner

6/10

Pleasant

21 Sep 2024

Sarah

I was a little disappointed with my stay at the Brentwood. I travel often for work so I was really excited to stay outside of a Hilton or chain property and it was my first time in Saratoga Springs!
The location was amazing, right next to the race track only a 5 minute drive to downtown.
However the conditions were a little disappointing. The property looked overrun, the restaurant/bar was not open, and there was a decent amount of dust in the rooms. It seemed like the property just needs a little extra TLC.
The owners were pretty responsive though, I had gotten the wrong check in code and they were quick to respond back. However after I checked out I never received a receipt and when I reached out they sent me the receipt for a different stay.
Overall, I’m just disappointed, I really wanted to love my stay but I will not be staying at the Brentwood again.

Business Self

10/10

Exceptional

17 Sep 2024

Lyman

The check-in process was incredibly frustrating. With no visible office or staff on-site, we found ourselves assisting other guests navigate the confusing online system. Unfortunately, the online form repeatedly failed to process our credit card information, citing server issues. Despite these setbacks, the outdoor seating area and firepit were a welcome respite. We enjoyed relaxing by the fire to conclude our day.

Leisure Friends

8/10

Excellent

16 Sep 2024

Susan

Too small. Some flies. No dining

Leisure Family

4/10

Poor

09 Sep 2024

Douglas

Renovation was cute, but the room was so small. Our stay was myself and my husband, we could not share restroom as it was too small for
2 people. There was not enough space for 2 suitcases in the room and still walk around the space.

Leisure Partner

8/10

Excellent

04 Sep 2024

Seamus

Location

Leisure Partner

10/10

Exceptional

03 Sep 2024

Deborah

I like that u can just hang at ur room and qatch the horses

Self

6/10

Pleasant

26 Aug 2024

David

This property has potential and is cute but our check in process was not good (wrong code sent to us and then had to track down a new code only to have the room not cleaned when we entered).
Very cute LITTLE room. Comfy sheets and good pillows. A/C unit is 18 inches from the bed and loud.
We came during a big race day and we were not aware. I’m sure it is quiet other times but there was a massive dance party across the street with hundreds of people that was laughable on how loud it was. But it did stop at 11. Enforced by the twenty or so police officers in the parking lot of the hotel.
I would have been fine with all of it at half the price. I expected more though for the price they charged for the room.

Leisure Partner

10/10

Exceptional

03 Jul 2024

Erin C.

Nice stay

This is a nice, simple stay with some trendy accents. Our main complaint is that the air conditioner is a box, air conditioner stuck in the wall and our’s was really loud. Otherwise it’s convenient and budget friendly.

Friends_and_family Family

10/10

Exceptional

15 Jun 2024

Cassandra

Brentwood felt off the beaten trail, but still very close to everything. We were attending a concert at SPAC, which was only a couple of minutes away. It would be a great place to stay if you're seeing the horse races, the track is just across the street. Check in was contactless, which I didn't realize until I'd already tried the doorbell at the front office (the email with the door code came in while I was driving from VT and I just didn't see it - not a criticism, just more FYI for future visitors). We were in room 12 which was on the end of the building and it was very quiet. The parking lot was full, so I assume we had a neighbor, but we didn't hear a single thing from them. Would consider staying here again if we visit Saratoga again.

Leisure Partner

10/10

Exceptional

13 Jun 2024

leo

Nice little motel, the only thing is that there is no lobby, everything must be done via text messages.

Leisure Family

8/10

Excellent

11 Jun 2024

Michelle

It was refreshing to have a room that was not just the same as every other motel room that we’ve ever stayed in. The bathroom room was very spacious and the shower was great with good hot water and awesome pressure. The Mexican restaurant around the corner was well priced and had delicious food. The online check-in was ok only as I didn’t receive an email with the check-in process until I rang them. Overall, I would stay again if in the area in the future

Leisure Partner

8/10

Excellent

08 Jun 2024

Susan

Small but clean and nice.

The room was great. It is clean and comfortable. It is very small and a king size bed leaves very little room for moving around.

Partner

10/10

Exceptional

28 May 2024

Erin C.

Nice stay

This was a cute motel, the downside was there is a box air conditioner, stuck in the wall that would turn on and off throughout the night, which was loud. Otherwise, it was a lovely stay and quieter than I thought.

Partner

6/10

Pleasant

25 May 2024

Margaret

We were not able to get ahold of a hotel representative in the 2 days prior to our stay in regards to an early check in. Then housekeeping was late cleaning rooms so we were not able to get into our rooms at promised check in time before our concert at SPAC. Room was nice, beds were comfy, shower was superb and location is excellent. We just found the customer service lacking.

Leisure Family

10/10

Exceptional

16 May 2024

Alicia

Had a lovely stay! Very cute property central to lots of things in the area. Would deff stay again. Easy check in and check out. Thanks again!

8/10

Excellent

12 May 2024

Michael

It was different, but clean and compact. TV, spectrum, did not work. Brenda can out shortly after we called and tried to fix it. Brenda was very nice. Close to downtown.

6/10

Pleasant

08 May 2024

Amanda

No one was at the property

8/10

Excellent

29 Apr 2024

Amanda

It’s a very pretty, quaint property. The location is perfect for anyone looking to have a true Saratoga experience. The race course is across the street, the horses walk right down the road in front of the rooms, and there’s a nice little restaurant across the street. The only downside we had was it was quite warm that day, and the room was a little warm. Even with the window open. But great room otherwise, and great shower. Neat place to stay.

Leisure Partner

2/10

Poor

23 Apr 2024

Yuri

Positive:

1. Clean

Negative:

1. There is no receptionist.
2. When I called the hotel phone number, I was transferred to a voicemail without an option to talk to a representative.
3. The check-in process is very stressful and inconvenient. I get an email with the room number and the lock combination to open the door. I have to scan my driver's license and email it to check in. When you are tired after a long drive, you want to go to bed as soon as possible. Instead, you have to search for the email with the instructions how to open the door.
4. The room is very expensive: I paid more than twice in comparison to a similar place where I stayed the night before.
5. The bathroom has black tiles and black walls. It is very dark.
6. The light switches are arranged such that you have to turn off the lights and walk to your bed in the dark when you go to sleep.

The main problem was the check-in process. I would not not stay there again. I don't recommend it.

Business Family

10/10

Exceptional

07 Apr 2024

Edward

Very charming and quiet hotel. Different style from your boring typical hotel room. Check in from your phone is a breeze. Overall great experience and a great location. Highly recommend this place if you’re just a single or couple looking for a change of scenery.

Leisure Partner

8/10

Excellent

15 Dec 2023

Crystal

They need to have complimentary coffee in the morning, they had it available but you had to pay if you opened the box of 6 servings ($12!). Coffee is essential in the morning, make it free!!

Leisure Self

4/10

Poor

27 Nov 2023

Marc

While everything was overall nice, except that the only point of contact was a text message about the access of the room. It was not a problem but a second way of contact, email or knowing ahead of time to expect a key code entrance would have been nice. However, the second detail, dog paw prints on the bedcover and a dirty sheet was not cool and so we shared the clean bed which was not as restful.

Family

2/10

Poor

12 Nov 2023

Tamara

Very poor conditions at the room. No service, no lounge or bar.

8/10

Excellent

09 Nov 2023

Verified traveler

Cute motel

Needed a quick overnight stay in the area. The room was clean and quiet although there weren't many other guests staying here or tourists in general. Easy, remote communication and access by key code. The room was stylish and cozy (read: small) but all amenities were available. The Farrier bar was not open weekdays off season. Comfy bed. One con: the air conditioner was only 2 feet from my face so I turned it off as we didn't need it. Otherwise, it's a cute little motel with character and right across the street from the track.

Partner

10/10

Exceptional

24 Oct 2023

David

Relaxing stay

Beautiful quiet and quaint location on the backside of Saratoga Springs race track. Could see the horses being trained in the morning from across the street.
Very relaxing!

Friends_and_family Friends

6/10

Pleasant

22 Oct 2023

Elizabeth

I rarely write reviews but I feel like I need to write one for this hotel because I still can’t believe I paid $400 to spend a night here.
The good:
Easy to walk to town
Very easy check in/check out
Questions answered quickly via text
Very comfortable beds

The bad:
We could hear everything from the connecting rooms and outside. It was almost like we were camping. The noise at 2am was particularly frustrating.
There were flies. Like lots of flies that we could not kill but that kept buzzing in our ears.
The outlets were high up on the walls which made it hard to charge our devices with.
The room was freezing when we arrived. When I reached out I was told that there was a hidden plug in space heater we could use.
The bathroom was tiny and had no place to put toiletries.

Overall, I would have been fine if not for the $400 a night price tag.

6/10

Pleasant

22 Oct 2023

carrie

Upscale Howard Johnson’s

The photos of this “hotel” are really deceiving.. there is no lobby. It is like an upscale Howard Johnson’s type of hotel w rooms all in a row and parking out front. I guess the location is the best thing as it is literally next to the racetrack. I had a pet w me which they were great about putting out bowls for. It is just a nicely done room. AC window unit. There was hair in the shower that was missed by the maid. Just fine if you need a place to land. Beds were nice and bedding was nice but if you are looking for any sort of standard “hotel”. This is not it.

Business

10/10

Exceptional

16 Oct 2023

kate

Stayed one night off season at The Brentwood. Truly was a lovely experience. Also was writhin bike/ walking distance from my friends.
I enjoyed the location and even got to see the horses that were still in Saratoga, walk to the track in the morning with their trainers/ handlers.
There was a nice small bar on property, and an area outside to sit and have coffee wine food if you wanted. fire pit at night. Plus some charming lights all around the hotel.
For the season I believe this location couldn’t be better literally across street from the track.

I imagine the scene is quite different in summer with the crowds and hotel price might triple. But off season it was absolutely perfect- in clueing the price.

Room was perfect and charming.also very quiet.

I will definitely stay there again. And will recommend to friends.

Leisure Pet

6/10

Pleasant

09 Oct 2023

Verified traveler

It was as expected for and price and area. Grungie yet affordable.

Friends_and_family Friends

8/10

Excellent

07 Oct 2023

Michael

This is a no frills venue. When you see it you’re not sure what to make of it but it is clean and pleasant. There is no interaction with staff as everything is done remotely which is slightly unique but not offensive. I recommend completing the registration process well ahead of arrival so you don’t have to wait for your room entry code.

Business Self

8/10

Excellent

17 Sep 2023

Michaela

Room was pretty clean aside from the 6 living flies in the room when we got there. I understand the property is close to the horse racing facility, but there are ways to prevent this. Nothing came with the room, no bottles of water coffee anything like all had to be paid for if you wanted it. Room was definitely smaller than anticipated but it was clean. Beds were comfy. It was quiet and peaceful.

Leisure Partner

10/10

Exceptional

08 Sep 2023

Dawn

Loved the friendly customer service, decor and location!

Hope to return next summer.

Partner

10/10

Exceptional

03 Sep 2023

Meghan

Beautifully designed motel! It was super easy to check in and out. Will be going again!

Leisure Pet

10/10

Exceptional

01 Sep 2023

Mary

Great stay

Lovely hotel, very clean and perfect location.

Partner

6/10

Pleasant

22 Aug 2023

Slade

The advertisement online was very deceiving. This is not a hotel, it is a motel. It was separate from the rest of the bar and lounge facility. It was located across the street. It was also not stated that the bar/ lounge facility was closed on Mondays was one of the big reasons we wanted to stay there from the pictures online. A side note also is that anything you use coffee /drinks that are supplied in the room will be charged to you at extra charge. The rooms were very small. The rooms were very clean and okay for a one-night stay.

Leisure Partner

10/10

Exceptional

13 Aug 2023

Kim

Been dying to stay here as we are avid track rats and we were lucky enough to score a last minute room. The place did not disappoint - walkable to a wonderful bar that served a terrific breakfast and we were able to see the horses walking right by our room and over to the back stretch to get ready for the day! The room was quit pleasant, shower amazing. I would say however that I would not stay here on a weekend as the bar next door has live bands at night. We will be back and make sure it's for more than one night!

Leisure Partner

10/10

Exceptional

11 Aug 2023

Michael

Beautiful boutique. Nice staff. Close to track. Top rating!

Business

10/10

Exceptional

26 Jul 2023

Mariana

The cutest place, clean and with more amenities in the room that I expected. Small bar with a wonderful bartender able to accommodate and chat with a family. My 9 year old had cream soda and canned sardines for the first time and was in love with this place. So close to everything Saratoga has to offer.

Business_and_leisure Family

10/10

Exceptional

25 Jul 2023

David

Unexpected Delight

Great location — near racetrack & good Italian restaurant. Quaint, small establishment with cozy small bar with super bartender(Abel) !

Self

10/10

Exceptional

18 Apr 2023

Tracey

Delightful Little Gem

Beautiful room, the bed was super comfortable, the bedding was quality, shower head was excellent. We stayed during the off season and it was quiet. Check in and out we’re simple and text responses from hotel were prompt and helpful. Would definitely to stay again.

Partner

10/10

Exceptional

27 Mar 2023

Karyn

Beautiful place! Very comfortable and hotel staff were available and answered any questions we may have had right away. We were a little bummed the bar on site was closed for repair, but we found some local places downtown. Everything was great, we did find it warm in the room and hard to cool down since temperatures are regulated by staff. But had a great stay would def come again for sure!!!

Leisure Partner

10/10

Exceptional

13 Feb 2023

Shyna

Very cute and clean! Would highly recommend for a short trip upstate.

Leisure Friends

10/10

Exceptional

07 Feb 2023

Suzette

The loveliest place to stay!

Could not have enjoyed my stay more. Such a stylish and comfortable getaway. The manager was super communicative and helpful. Will for sure visit the Brentwood Hotel again!!

Self

6/10

Pleasant

24 Oct 2022

Amanda

Meh.

While the room was cute, it was def done cheaply. The shower was LOUD. The shower curtain went into the shower making it impossible to shower. Water went all over floor. The space heater broke the outlets so the 1st night only 1 outlet worked.

Partner

10/10

Exceptional

02 May 2022

Erica

This hotel was adorable and Jake in the bar was friendly and great.

Leisure Family

10/10

Exceptional

01 May 2022

Elaine

Super well decorated and cozy. Loved the bed and the easy check in and out. The bar was closed but we could see the nice amenities. The area is surrounded by horse stables and it is very quiet.

Leisure Friends

10/10

Exceptional

12 Mar 2022

Jolene

I love this place! Love the update and style of this hotel. Small but luxurious and there is such a sense of community, from Marcus at the front desk who was so friendly and helpful to all the local treats in the room. This place gives you that warm small town feel across the street from the heart of Saratoga's Racetrack.

Leisure Partner

10/10

Exceptional

24 Jan 2022

michael

Great staff, beautiful rooms, nice vibe. . . very much a winner!

Leisure Partner

10/10

Exceptional

06 Dec 2021

John

Stay was fantastic and service great too!!

Partner

10/10

Exceptional

21 Nov 2021

Heather

A hidden gem in Saratoga

Chic hotel close to saratoga race course!
The room was excellent and tiny hotel bar with brilliant craft cocktails!

Business

10/10

Exceptional

27 Sep 2021

Ariana

Brentwood hotel was perfect! The staff was so friendly, the rooms were beautiful and the bed was very comfortable.

Leisure Partner