Name: Hilton Garden Inn Saratoga Springs
Address: 125 South Broadway, Saratoga Springs, 12866, US

10/10

Exceptional

30 Jul 2026

Jaclyn

Wonderful hotel

10/10

Exceptional

29 Jul 2026

Michael

Great stay. Quick check in. Quiet room. Comfortable bed. Good complimentary breakfast. Walking distance to SPAC. Will definitely return!

10/10

Exceptional

26 Jul 2026

Chris

Great place. Lose to everything

6/10

Pleasant

24 Jul 2026

Laura

The game was nice with the unforeseen weather conditions. Front end makes was not helpful, female(Brittney) was awesome. Was disappointed to spend 4,000 on 3 rooms for 2 night and fridge didn’t work in one room and ac wasn’t working in another.

10/10

Exceptional

24 Jul 2026

Chase

Good place to stay and convenient

10/10

Exceptional

21 Jul 2026

Erica

Great location great stay great staff

Partner

10/10

Exceptional

19 Jul 2026

brandon

Good place to stay. Attending weekend concerts at SPAC. Close to venue.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Elizabeth

Nice hotel, would stay again:)

Self

10/10

Exceptional

11 Jul 2026

Matthew

Was there for 4 nights and it was super easy as well as accommodating. Thanks to the staff for replacing my key after i locked myself out late night walking my dog !

Pet

10/10

Exceptional

09 Jul 2026

Jordyn

Stayed for the Lil Wayne concert! Staff provided a map and directions on how to walk to the venue from the hotel- so no uber needed! Room was clean, location was easy to find. Would definitely stay again.

Friends

10/10

Exceptional

06 Jul 2026

Nicole

Great location to go to SPAC. Walked back in 25 minutes

Friends

6/10

Pleasant

06 Jul 2026

DIANE

Not many dinner options

Friends

8/10

Excellent

05 Jul 2026

Allan

We picked this hotel because it was walkable to SPAC for a concert and downtown for food and drinks. The other great thing was that it was very quiet - we didn't hear anyone in the rooms near us or in the halls despite it being pretty full. Those things check our main boxes so we would stay here again.

That being said, both the sink and shower drains were clogged in our room and the pillows were pretty flimsy. The refrigerator is out in the open and was quite loud when it started up. The thermostat was a bit fussy, but you probably won't stay here over 2 days when it hits 98 degrees like we did. The K-cup machine in the room was nice.

Again, if we came back to the area, we would stay here again.

Note: SPAC was a walk of just over a mile, and the downtown restaurants were about the same. There's not too much closer.

Partner

10/10

Exceptional

05 Jul 2026

Alan

Good stay , nice walk to SPAC

Partner

8/10

Excellent

04 Jul 2026

Gabriela

There were 2 main reasons for which I've booked this hotel : though not in downtown Saratoga Springs, it was fairly close to SPAC where I've attended a festival ( 7 min drive ) plus it was pet-friendly ! All employees were super friendly and helpful.

Pet

10/10

Exceptional

03 Jul 2026

Felicia

The hotel was very nice, clean, and well-maintained. The staff was friendly, welcoming, and helpful throughout my stay. I had a great experience and would definitely recommend this hotel to others.

10/10

Exceptional

03 Jul 2026

Joseph

Bar closes to early

Partner

10/10

Exceptional

03 Jul 2026

Megan

Nice room, comfy bed, clean bathroom

Partner

6/10

Pleasant

30 Jun 2026

Rachel

I will start with saying Roseann who filled in at the front desk and also worked the restaurant area was absolutely wonderful, kind, welcoming, and efficient and really seemed to carry much of the operation on her back. I don't really know how to say this without being politically incorrect, especially because I believe in tact and sensitivity, but the two people working the front desk lacked the social cues and hospitality that was necessary to work the front desk at the hotel. They were more concerned with the tasks in front of them or taking care of personal business than they were stopping for two seconds and saying \"hello, welcome, how can I help you and can I answer any questions?\" I say this not because I'm a patron who thinks that service workers should bow at my whim, but because I've worked in hospitality and at a hotel front desk, and I found my encounters with them off-putting but that they perhaps should be taken with a grain of salt. Housekeeping staff were sweet as sugar, but a lot was missed when cleaning my room. There was a pizza grease stain by the microwave from previous guests, there was Saratoga water bottles left over in my fridge from pervious guests, and the shampoo fell out of the fixture on the wall and was on the floor in my shower when I got in. The toilet gurgled for most of the first night and wouldn't flush, but that eventually fixed itself. The property had potential to be great, but a lot needs fixing and addressing.

Self

6/10

Pleasant

28 Jun 2026

Janice

No body wash was in container. We were told to go to front desk to obtain one.

Family_with_children

6/10

Pleasant

28 Jun 2026

Michael

Breakfast was poor and not included. Staff during the day was not very helpful.

10/10

Exceptional

26 Jun 2026

Cassandra

Staff were fantastic. Our trip was short but very nice.

Partner

10/10

Exceptional

26 Jun 2026

Mathew

Great spot, location, and clean rooms for the value.

Self

10/10

Exceptional

24 Jun 2026

Katherine

Great location in walk8ng distance from Spac! Friendly staff, clean, and economical!

Family

8/10

Excellent

20 Jun 2026

Patricia Ann

Staff pleasant. Room large and clean. Comfortable bed. Coffee maker worked on arrival but not after. They didn’t spend a lot on room decoration but hot water and welcoming shower was appreciated. Perfect for one night stay and walkable access ( if you’re a practiced walker) to SPAC and downtown.

Self

10/10

Exceptional

18 Jun 2026

Olivia

Reliable and classic Hilton Garden Inn. Super close to SPAC which is what we traveled for. 10/10 hotel.

Partner

6/10

Pleasant

06 Jun 2026

Laurie

I felt this hotel was overpriced for what I got. They had to change my room because the dark window shade was broken and wouldn’t open at all. That room was dark and depressing. I didn’t understand how to raise and lower the temperature in my room. The staff member’s solution was to have me just reave it off which was not a good solution. I also didn’t understand how to turn on the fan in the bathroom. The staff says I didn’t need to turn anything on as it is on all the time and just quiet. I didn’t like not having control of the fan in the bathroom. Also there was no pen or pencil and no pad of paper in the rooms.

Family

8/10

Excellent

31 May 2026

Deborah

Loved the hotel, but the hot breakfast was a disappointment. No one told us that we could order. So we paid for a breakfast that was less than a Comfort Inn!

Friends_and_family Family

10/10

Exceptional

27 May 2026

Rosalind

The staff were pleasant, professional and helpful. We loved their sense of humor and the suggestions they made for activities and restaurants. They made our stay even better. The property is very nice and we had everything we needed. We’ll definitely stay again. Thanks for making our mini yoga friends retreat a pleasure.

Friends

6/10

Pleasant

25 May 2026

Amy

Good location, free parking. Room had a keurig with some free coffee pods. WiFi was broken for half of my stay. My room was very hot and the a/c did nothing. I could open the window a little, which helped, but my room was above a kids play room and yard where parents let their kids scream and shout while playing past midnight. The kids’ behavior isn’t the hotel’s fault of course, but sleeping was difficult with the noise and the second night they were so loud I had to close the window and be hot. Do not stay near that room.

Self

2/10

Poor

24 May 2026

Jahmel

.

10/10

Exceptional

24 May 2026

Preethi

Great location. Lovely ambience. Very good service. Extremely clean. Huge games room and lawns.

Friends

10/10

Exceptional

20 May 2026

Malena

Great location, friendly staff and spacious rooms. Perfect for families!

Family_with_children

10/10

Exceptional

15 May 2026

Nagela

The guy that worked overnight Thursday was amazing.he went above and beyond.

Family_with_children

4/10

Poor

15 May 2026

Avan

I didn’t like the amount of noise the furnace or some sort of machine was making at night. Made it difficult to sleep. I could hear other guests in the middle of the night laughing and talking. Didn’t really enjoy our stay.

Family

10/10

Exceptional

11 May 2026

Jennifer

The room was bright, clean, and very comfortable. The staff checked in each morning to see if I needed fresh towels or housekeeping, which I appreciated. The hotel was conveniently located near several coffee shops and only about a five-minute drive to the town’s Main Street with plenty of restaurants and bars. Parking was easy and convenient, and the WiFi worked reliably for both my laptop and cellphone throughout my stay.

Self

6/10

Pleasant

10 May 2026

William

Just okay.

Family_with_children

4/10

Poor

01 May 2026

Rose

Hotel wasn't like the HoltonsbI & my husband are used to. It wasn't very inviting at all. Light covers in hallways were cracked & broken(pics to follow)I e machine wasn't clean... Bathroom had mold. Charged $12.00 for continental breakfast because they didn't have cook. Ridiculous! Linens didn't fit bed. I would rate this a 3 out of 10 & that's cause I'm nice. Not even free coffe in reception area. I will never stay there again & I would like a refund!!!!!

Partner

10/10

Exceptional

30 Apr 2026

Jason

Amazing

10/10

Exceptional

27 Apr 2026

Michael

Clean room friendly staff

10/10

Exceptional

27 Apr 2026

Ronald

Room was excellent and clean. Staff was very helpful and courteous.

Self

8/10

Excellent

20 Apr 2026

Gary

Great place clean and great location!

Family

6/10

Pleasant

16 Apr 2026

Rebecca

Clean room and nice rate

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

James

Still a reasonably nice hotel, but its age is showing.
Room was too hot. Bathtub plug leaked. Poor noise insulation from neighboring rooms.

Homeless hotel across the street was a definite negative.

Partner

10/10

Exceptional

15 Apr 2026

Elizabeth

Friendly and helpful woman at the front desk. Clean, quiet, and comfortable room. The gym has four cardio machines, some dumbbells, and a yoga mat. Plenty of parking. About a 15 minute easy and safe walk to the downtown area, and a couple minute drive to the parking areas inside the state park right next door.

Business

10/10

Exceptional

14 Apr 2026

Karim

Great location. Walking distance to downtown and lots of restaurants and shopping. Close to the park. Clean, spacious rooms. Clean, comfortable lobby. No food service onsite but bar opens in evening. Nice staff. Breakfast was adequate but nothing special.

Family

8/10

Excellent

13 Apr 2026

Charles

Overall a nice place to stay for people with pets. Exceptionally friendly staff, both front desk and room maintenance personnel. Restaurant right next door and more in the immediate vicinity. Electric car charging station at Aldi's, about 2 miles away

10/10

Exceptional

11 Apr 2026

Rebecca

The breakfast was wonderful. All the Hostesses and Staff have exceptional customer service skills and have exceeded my expectations.

Self

8/10

Excellent

06 Apr 2026

Krzysztof

Everything was good and as expected from a Hilton Garden Inn, nothing exceptionally special, but no big issues either. The morning breakfast staff were extremely friendly and helpful. One down side is that we were in an unusually warm spring weekend and it seemed like the hotel still had the AC disabled, so the room was on the warm side, but not too hot.

Family

10/10

Exceptional

05 Apr 2026

Laurel

Room was clean and staff was friendly. Breakfast was nice. No complaints!

Partner

6/10

Pleasant

30 Mar 2026

Michael

Bar and restaurant not open on the Dunday I was there

Partner

10/10

Exceptional

19 Mar 2026

Patty

Clean

Partner

10/10

Exceptional

16 Mar 2026

Juan Pablo

Clean room and friendly staff

10/10

Exceptional

15 Mar 2026

Robert

Great room great staff

Partner

8/10

Excellent

11 Mar 2026

todd

Solid, good value

Self

8/10

Excellent

02 Mar 2026

fabrice

Nice place, quiet, near everything

Partner

6/10

Pleasant

01 Mar 2026

Pascal

Room was good, bathroom a Little old, and the breakfast was really not good, food was too dry and old …

8/10

Excellent

17 Feb 2026

Paul

Clean room and great location.

Partner

8/10

Excellent

16 Feb 2026

Mark

The sink aerator is too powerful and it splashes water on your belly (or pants). You can't really adjust it. I get it that they are trying to save water, but they need to find a better model (or clean the one installed).

There is no towel rack in easy reach of the shower.

One of the dresser table lamps did not work.

Leisure Self

10/10

Exceptional

16 Feb 2026

glenn

Room was clean staff was great bar was convenient.

8/10

Excellent

16 Feb 2026

sandrine

The staff was courteous. The room was spacious but the sheets were too small for the king size bed. It looked like it was a queen size sheets for a king size bed. It was tough to share with my husband.

6/10

Pleasant

15 Feb 2026

Luisa

The thermostat was not functioning propetly so we had to keep it at 78 in the room or the air conditioner would kick on if it was any lower

Leisure Partner

10/10

Exceptional

11 Feb 2026

Joseph

Very courteous staff. Room and facilities were very clean.

Business

10/10

Exceptional

05 Feb 2026

Kristina

Clean rooms, comfortable bed and great front desk staff!

Leisure Self

10/10

Exceptional

27 Jan 2026

Erik H

Nice!

8/10

Excellent

23 Jan 2026

Deborah

Room was spotless, was disappointing that the bar was closed after a long ride to hotel and a 2 hour basketball game

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Rachel

The room was clean and comfortable and perfect for our family trip to Saratoga Springs. The staff were so accommodating and kind. We will definitely be back!

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Kenneth

Good value

8/10

Excellent

08 Jan 2026

Patricia

Love the staff and location. The hotel is clean but it is a little tired looking. So a fresh update would be great

Leisure Family

10/10

Exceptional

04 Jan 2026

Teresa

Everything was perfect.

Partner

10/10

Exceptional

04 Jan 2026

Jane

Room was clean and hotel staff were friendly.

Leisure Partner

6/10

Pleasant

02 Jan 2026

Shannon

Bed was comfortable, but other than that wasnt impressed.

Friends_and_family Friends

4/10

Poor

01 Jan 2026

Kimberly

The shades in our room were broken and the staff was unable to fix them so we had to sleep with only a light curtain between us and the light outside.

10/10

Exceptional

31 Dec 2025

Joseph

Property staff very attentive, room clean, great location!

Leisure Partner

8/10

Excellent

22 Dec 2025

Heather

Everything was great except the shower wasn't hot

Family

4/10

Poor

20 Dec 2025

Michael

No hot water. Could not shower

8/10

Excellent

20 Dec 2025

Cassandra

Room was warm, clean and comfortable. The staff was also kind and helpful.

4/10

Poor

14 Dec 2025

Donna

Room too hot (set at 74 but kept going up on its own) and thermostat did not fix it. Only decaf coffee in the room, when I don’t like decaf. Lamp did not work and no place to plug it in. Tv was impossibly hard to use and they expected me to use my streaming services. No cups in bathroom to rinse after brushing teeth.
On positive side staff was nice and the bed pillows awesome! (I frequent a hotel with rock hard pillows and hate that)

Leisure Partner

10/10

Exceptional

13 Dec 2025

Linda

Front desk very nice and the room was ready before 3 pm and she allow me to check in early

Leisure Self

8/10

Excellent

06 Dec 2025

Ann

Just had a bit of confusion with heating system.

10/10

Exceptional

05 Dec 2025

Simone

Yes

8/10

Excellent

26 Nov 2025

Brian

Everything was fine

8/10

Excellent

24 Nov 2025

Jesse

The lack of air conditioning made this an unpleasant stay.

Business

8/10

Excellent

22 Nov 2025

DONALD

Clean and convenient to the park

Partner

8/10

Excellent

18 Nov 2025

Linda

Beds need to be soft not hard

Leisure

8/10

Excellent

17 Nov 2025

Brandon

room was fine

Friends_and_family Friends

8/10

Excellent

16 Nov 2025

JANE

Room was very nice

10/10

Exceptional

14 Nov 2025

Sara

Staff was pleasant at check in. Nice room.

6/10

Pleasant

12 Nov 2025

Kathryn

Heat was stuck on and it was super hot and manager did not offer any credit

8/10

Excellent

11 Nov 2025

Victoria

Fresh breakfast from chef only 5 days a week. Continental buffet breakfast limited, not much choice

Leisure Family

6/10

Pleasant

31 Oct 2025

Manuel

The hotel is good, but we found a “brown” stain” on the white bed cover… but John at the reception, gave us a clean one rightaway, he did because we checked in late and the cleaning people don’t work at night…
They should be more careful and make sure that everything is perfect clean

Business_and_leisure Family

8/10

Excellent

27 Oct 2025

Karla

A little old and shabby in spots but clean and quiet with good staff/service

Leisure Family

8/10

Excellent

26 Oct 2025

bryan

great value

4/10

Poor

23 Oct 2025

BRENDA

The shower didnt drain , and tub was filthy

Business Self

6/10

Pleasant

22 Oct 2025

Carrie

The hotel itself was nice but the rooms are dated.....I was a bit surprised how dated they were considering how nice the lobby was.
Our refrigerator leaked all night, little drip sounds were non-stop. The tub plug did not work so I couldn't take a bubble bath and the tub was very dated.
It's not terrible, but I expected more for Saratoga.

Leisure Partner

10/10

Exceptional

22 Oct 2025

JANE

Very nice

Business Partner

6/10

Pleasant

13 Oct 2025

Peter

Needed to have new bed linens put on bed because of musty odor. Requested this before dinner, went out, 2 hours later still not done. The front desk offered to give me new linens so i could change the sheets which i have not done in a hotel..isnt not making your bed one luxury of traveling ? They finally showed and did it. The next night the room wasnt serviced until after 5pm. I think they must be short staffed because there was only 1 person and she was working hard.

Partner

6/10

Pleasant

06 Oct 2025

Dana

Opted for a digital key, still had to go through the check in process for some reason. Many of the doors to the rooms were very scuffed and need paint.

Got to the room, and it wasn't the same as we reserved online which should have accommodated 3 people. Was offered either an air mattress (!!) or a new room. Was moved to a new room, opened the door, and it was an occupied room with someone else's stuff in it! Thankfully they were not there, but it could have been a very bad situation if they were. Was moved a third time to a new room, which was unoccupied, but not the same type of room was reserved. Was given complimentary breakfasts for all guests (3).

Housekeeping knocked on our door at 9am, waking one of our guests. I was surprised they did that since it was our check out day and we had not checked out yet.

The breakfast was not great, the oiliest omelette I have ever had and I was thankful we didn't actually pay for it. I will be reaching out for some compensation for paying for a larger, better room and not getting it and just the overall hassle of having to move rooms three times.

Friends_and_family Friends

10/10

Exceptional

05 Oct 2025

Carolyn

The staff was so friendly and helpful! Above and beyond!

Friends_and_family Family

6/10

Pleasant

03 Oct 2025

C

This is an ok place to stay. We went to a concert and just needed to sleep after so we stayed one night before hitting the road. Staff didn't provide us with usual information (location of elevator, wifi, room number and location). Things we could figure for ourselves but just was odd as it wasn't the usual ive gotten from other places.

The room was average. Some outlets didn't work. Some areas had dust/grime/build up. The shower water pressure was good but the bathroom (and whole room actually) could use an update.

The TV remote was worn and had tape around it. Just little nuances. Overall if we had to stay here again we might, but it wouldn't be our first choice

Leisure Friends