Name: RIG Hotel Puerto Malecon
Address: Calle Pina, No. 56, Santo Domingo, 10208, DO

8/10

Excellent

06 Jul 2026

Jose

Todo estuvo bastante bien. Solo la TV no tenía seńal!!!Por lo demás bien!!!!

Partner

6/10

Pleasant

28 Jun 2026

Yatzie

My second stay at this place. When i arrived i was pleasantly surprised there appeared to be some updates to the hotel. However, the superior room had a fridge rusting badly at the bottom, the sink in the room did not work, and the overall experience was this place is very dated at this point and would benefit from a true facelift. Nice staff, but Im but sure I would do another stay here.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Patrick

Unique property. Good restaurant. Staff is great

Self

10/10

Exceptional

19 Jun 2026

Todd

The room was clean. Even though I had to upgrade to a bigger room. Other than that it was great.

Self

4/10

Poor

17 Jun 2026

Johnny

la limpieza no llenó mis expectativas, se muestra una foto premium cuando en realidad es la estándar

10/10

Exceptional

28 May 2026

Sergio

Very great place to stay fir a couple on night

2/10

Poor

11 May 2026

Carlos

We had several issues during our stay that made the experience very unpleasant overall.

At breakfast, the staff was extremely rude and unhelpful. Silverware and coffee mugs were not available, and when we asked for them, the response we received felt dismissive and almost derogatory — as if helping guests was an inconvenience. The employee’s attitude gave the impression that he simply did not want to be there or assist anyone.

The room itself could also use significant updates. The shower door would not close properly, causing water to leak all over the bathroom floor every time we showered.

The worst issue happened on our last night. In the middle of the night, water started pouring out of the AC unit and flooded the floor. We went to the front desk for assistance, and the staff attempted to resolve the issue by changing the key card. I did not understand how a key card would fix an AC leaking water, but we trusted that they knew what they were doing. Unfortunately, about an hour later, the AC began leaking again.

We asked if we could switch rooms, but were told there were no other rooms available, so we were forced to stay in the room and deal with the flooding for the rest of the night. As a result, we got very little sleep.

At checkout, the front desk employee apologized, but no real effort was made to correct the situation or make us feel valued as guests. Sadly, our experience did not leave us feeling that this is a place we would return to or recommend to others.

Partner

10/10

Exceptional

16 Apr 2026

Todd

Breakfast was decent. No complaints.

2/10

Poor

06 Apr 2026

Julio

Was a bad experience for me in tha hotel,was damaged ,breakfast was not good,not clean the rooms the pool was dirty,Room was Dirty,Was a nightmare

Family_with_children

6/10

Pleasant

07 Jan 2026

Antonio

Ok location nice pool

Leisure

6/10

Pleasant

05 Nov 2025

Darryl

Helpful

2/10

Poor

04 Nov 2025

napoleon

Blood stains on the sheets, no towels or in the toiletries

Leisure Partner

10/10

Exceptional

12 Oct 2025

Ryan

Favorite place always friendly and the price is great, pool, bar, restaurant, all inside.

Leisure Friends

10/10

Exceptional

12 Oct 2025

Chantely

My experience at Rig puerto malecon was beyond my expectations the hotel was clean and a safe environment wich isthe most important for me i to thank cristopher for always helping me in anything that i need it and also Antonia for always making sure my room was clean and in general the whole staff was amazing i will definitely consider this hotel as my number one choice to stay when im back at the Dominican Republic

Business_and_leisure Self

10/10

Exceptional

22 Sep 2025

Manuel

Nice area, very nice to walk, very safe only thing negative, l found the shower head broken reported and they never change it, but beside of l recommended

Leisure Partner

8/10

Excellent

28 Aug 2025

Delia

The property was located in a historical district.

Leisure Family

4/10

Poor

23 Aug 2025

Delia Nadia

Very quaint neighbourhood
Hotel needs updating and deep cleaning

Leisure Family

6/10

Pleasant

15 Aug 2025

Adeyemi

The hotel stay was okay overall, but there were several major issues that impacted my experience:
1.The shower door did not close properly and had to be lifted and forced shut each time.
2.The Wi-Fi did not work in my room and was only accessible in the lobby.
3.Fresh towels were unavailable if I missed the housekeeping team.
4.My room’s front door stopped locking after the first day, which was a serious safety concern. I had to place a chair against the door as a precaution.
5.While the staff was generally polite and willing to help, service was very slow. For example, when my toilet stopped flushing, it took about 40 minutes before assistance arrived.

Business Self

10/10

Exceptional

01 Aug 2025

Marcel

They were under construction in the layout of the lights in the room were uncomfortable. You couldn’t turn the lights off and have the fan running so if you turned off the lights, the fan would turn off, which makes no sense. Why wouldn’t the fan be able to run independently from the lights on the other side of the room that was a bother.

Business_and_leisure Partner

10/10

Exceptional

30 Jul 2025

Chazarae

The bed was very soft and comfortable.
AC was fast cooling down the room.
Breakfast was delicious

Leisure Partner

10/10

Exceptional

18 Jul 2025

DEOLALL

Nice place nice food

Leisure Friends

6/10

Pleasant

20 Jun 2025

Magali

Problemas con el aire acondicionados del cuarto notificado pero solo que estaba lleno y no cambió de habitación

Friends

2/10

Poor

13 Jun 2025

Marcia

I have dtsyed at RIG properties before, including this location. This was the wordt hotel experience. Not only is there a huge construction project going on, my room had no towels and no toilet paper. Repeated requests finally solved the problem. The remote for the AC was missing and the room was cold at night but couldn't be turned off without the remote. I won't go back

Business_and_leisure Self

8/10

Excellent

11 Jun 2025

Godfrey

Good hospitality, friendly staff

Leisure

10/10

Exceptional

06 Jun 2025

Matthew

We had an ocean view room during our stay which was amazing! The city was beautiful, the staff was attentive and friendly and worked hard to ensure all our needs were met by truly going above and beyond to arrange transportation to the hotel! The room and bathroom were spotless. The only thing I wish they had were small washcloths for your face or body, but that may be an American culture thing. I know they have a few projects in progress for the rooftop lounge/bar area so once those are finished this hotel will be even more of a catch! Thank you to everyone who contributed to our stay! I would highly recommend anyone and everyone to stay here 10/10!!

Business_and_leisure Friends

10/10

Exceptional

01 Jun 2025

Angela

The hotel is in the center of the zona colonial.everything is walking distance easy to get transportation.

Leisure Self

6/10

Pleasant

31 May 2025

Marcia

Good location. Multiple power outages. Lobby was undergoing construction. The breakfast was good but there were Cockroaches in the restaurant.

Leisure Self

10/10

Exceptional

21 May 2025

Analia

Ya es la segunda ves que nos hospedamos en este hotel, está muy bien ubicado, es tranquilo, el servicio de los muchachos del front desk es excelente! Hay que subir escaleras, normal como la mayoría de hospedajes en Santo Domingo.
La piscina y el desayuno muy bueno. Vamos a reservar otra ves pronto!!

Leisure Family

10/10

Exceptional

18 May 2025

Chandra

Christofer was so nice and took care of all of my requests. The front desk and location are definitely 15/10

Leisure Self

10/10

Exceptional

03 May 2025

Aramis

When we tried use the bathroom it wasn’t working well, it was so disgusting

6/10

Pleasant

29 Apr 2025

Eda

This property had not elevator.
Fir ne was very difficult because I have to up 3 floor and I am atsmatic

Leisure Self

6/10

Pleasant

20 Apr 2025

Jose

No parking

Family_with_children

2/10

Poor

16 Apr 2025

Nelisha

The room where dirty and appears to
Have
What seem like mole on the wall, at nights the lights would go out ,
I tried to
Get some
Sleep on my 1st day, there
Were men drilling in the wallls made
It impossible to sleep very uncomfortable and worst hotel I have ever been to

8/10

Excellent

06 Apr 2025

Agnidhar

The hotel is in zona colonial & is A very nice boutique hotel indeed close to all tourist attractions. The main issue was the wifi as it was completely disastrous given it was disconnecting constantly and for someone like my self who works remote , it was far from ideal. Also very strange that they had a good breakfast included but no water was provided free which needs to be rectified as it seemed very silly. If they rectify these issues mainly with internet and breakfast it can be quite a nice stay indeed . The staff were very friendly but couldn’t assist with the internet issues & u can explicit lot of traffic noise given it’s on a Main Street

Business_and_leisure Self

4/10

Poor

29 Mar 2025

Giovanni

el Staff siempre es bueno .. solo q no le brindan ustedes mismos las herramientas suficientes para ellos dar un mejor servicio .. como algo tan sencillo como Toallas .. se supone q en un Hotel hayan Toallas 24/7 .. y que tengan demás para cualquier momento o emergencia .. no solo 1una y tener q esperar a q se la laven .. eso es un cero 0 de diez 10 en cualquier sitio o hotel .. y es la primera vez q me pasa con ustedes .. pero no es tolerable .. yo soy huesped de ustedes de hacen muchos años .. pero en esté ultimo viaje me dío mucha lastima escuchar y pasar por estó .. deben de mejorar en esa area .. de lo demás el Staff siempre es bueno y humilde .. trabajan con lo q tienen y eso se entiende ..

2/10

Poor

27 Mar 2025

Juan

Didn’t stay my full stay check out earlier

Leisure Self

2/10

Poor

26 Mar 2025

Jack

Don’t stay there

Leisure Family

10/10

Exceptional

16 Mar 2025

Claudy

Best hotel & staff in Santo Domingo will go above & beyond.

Leisure Friends

10/10

Exceptional

09 Mar 2025

Brusly

Everything is so close

Leisure Self

6/10

Pleasant

03 Mar 2025

Johnny

Quite a convenient stay. Ideal if you plan on doing many activities in la zona colonial. I think it’s definitely worth it for shorter stays. It was very affordable for the one night I was there for.

Leisure Self

10/10

Exceptional

01 Mar 2025

Jonathan

Excelente personal, lugar limpio y la habitación cómoda.

Business_and_leisure Self

10/10

Exceptional

28 Feb 2025

Alberto

Good hotel

10/10

Exceptional

18 Feb 2025

Albert

Cute hotel

Cute hotel, good location, has a restaurant and a small pool. The room was very small, staff very friendly.

Partner

4/10

Poor

11 Feb 2025

Ryan

No hot water in my shower and no remove to turn off the Aircon above the bed. I had to leave after the first night

Leisure

10/10

Exceptional

06 Feb 2025

Jeffrey

Excelente

2/10

Poor

06 Jan 2025

Sandra

One of the rooms had mold. The second room’s door was broken. We left and did not stayed there.

Business_and_leisure Family

6/10

Pleasant

05 Jan 2025

Adrian Joseph

I liked the fact that the hotel was near the historic district and the port of the city. I did not like that there was water heating and water pressure issues, there was consistent construction on the floor that I stayed, which impact at the water, and my body was not conditioned to a firm bed, and finally, we were only allotted one towel per guest per day.

Leisure Self

2/10

Poor

01 Jan 2025

Victor

It is not a Boutique hotel.

Friends_and_family Family

10/10

Exceptional

08 Dec 2024

FIIFI

Staff Service .10.
Christopher ,Johnly and Noella were great and very hospitable .

Staff was very resourceful . Food was Great.

Cleanliness. 10

Amenities: 9

Business_and_leisure

10/10

Exceptional

06 Dec 2024

Marcus

I liked the location, staff, food, etc.
The stove gas line was not hooked up and the electronic safe was broke.

Leisure Self

8/10

Excellent

11 Nov 2024

Enny Rebeca

Mil gracias Excel te servicio !!! Indiscutiblemente me sentí en casa . Mil gracias

Self

6/10

Pleasant

29 Oct 2024

Celestine

John Review

The first was like a closet and the fridge kept leaking the first three nites. It ruined our clothes. The customer service was great. The restaurant breakfast was average. Jennifer, Christopher, Jholey, and Antonio were very welcoming. 10/10. The pools and rooftop and bar were also wonderful.

10/10

Exceptional

26 Oct 2024

Sandi R

Nice breakfast

Business Self

6/10

Pleasant

23 Oct 2024

Naftali

Simple, for the price don’t expect much.

Leisure Friends

10/10

Exceptional

15 Oct 2024

Nicolas

Cleanliness & Excellent customer

Leisure Self

10/10

Exceptional

10 Oct 2024

Gary

My experience has always been great with this hotel. But this week, the cleaning staff dropped the ball. They placed stained sheets and pillow cases with blood on them! They had to know that you can do that! Bugs were inside of my executive suite. They were in the bed around the kitchen/ living room areas. This was disappointing.

Leisure Partner

4/10

Poor

10 Oct 2024

Diego

Good location, this hotel lacks a lot, they don't have several plugs in the rooms, they don't change the bed linen, they don't clean or disinfect the rooms. The buffet lacks many things! A hotel and they don't have phone chargers, I always had to ask for a towel, no hand or face towels. No soap, no shampoo or conditioner! They don't have hangers to hang clothes! I wouldn't stay there again, nor recommend the rooms are still very small.

Leisure Self

10/10

Exceptional

17 Sep 2024

Maria

The breakfast was quite good

8/10

Excellent

15 Sep 2024

Jesus

Nice quiet place

Business_and_leisure Family

10/10

Exceptional

08 Sep 2024

R

Everyone but the roach infestation in the Expreso maker. Other then that it’s great!!

Business_and_leisure Self

8/10

Excellent

02 Sep 2024

Ronald

Friendly staff . Everyone was helpful. Clean rooms . Breakfast is what to be excepted when included. Only complaint is it can be noisy.

Friends_and_family Family

10/10

Exceptional

08 Aug 2024

Harold

I like the fact that access is controlled and people can't randomly walk in off of the street

6/10

Pleasant

05 Aug 2024

Bernarda

Our first bedroom was moldy and dirty. The bathroom was very small and smell moldy, the shower was clogged, the small fridge was not working and the room looked dirty. They moved us to another room which was in better condition, but the bed was uncomfortable and made a lot of noise, they did not provide us with a cover at first. The safe did not work. The room was by the street and we could hear every car going by. The water in the shower went from hot to cold and it was difficult to keep it at a warm temperature. The breakfast was good and the server at the breakfast was very polite. The desk attendant that was there in the evenings was kind of rude and looked annoyed when we asked to change rooms and when we moved to the other room, we asked for a blanket and a pillow, and he looked annoyed. The day desk lady was very polite and so was the overnight desk gentleman when we checked out.

Business Family

8/10

Excellent

27 Jul 2024

Lindsey

Love the culture

I love older hotels so I quite enjoyed this little gem. It is a little rundown. But it is being updated. Our junior suite was comfortable. I loved that the host/receptionist walked us up to our room. The hotel is quite cozy. We enjoyed breakfast in the restaurant and it was enjoyable. Very tasty. Outside there is tons going on. And right near Malécon. The only downside was not flushing toilet paper down the toilet. I imagine because the plumbing is older. But I will definitely stay again.

Partner

10/10

Exceptional

09 Jul 2024

Joel

Great location Great staff clean quiet

Partner

10/10

Exceptional

15 Jun 2024

Godfrey

Safe, cleanliness, the staffed are phenomenal.

Leisure

10/10

Exceptional

10 Jun 2024

deolall

Very good and quiet area and cool. Near the beach

Leisure

6/10

Pleasant

24 May 2024

Domingo

AC units doesn’t work right.

Leisure Self

2/10

Poor

13 May 2024

DARRYL

The Worst, Do not Enter. Find another Hotel.

The worst hotel in the Dominican Republic it was unsafe it was unclean. They double charged me. They refused to assist the plumbing. The few was of a barking dog and a woman hanging clothes. It was unsafe no hot water televisions dysfunction and when I asked for just a safe room, they made me pay extra.

Partner

10/10

Exceptional

24 Apr 2024

amory

the breakfast buffer is amazing.

Leisure

6/10

Pleasant

20 Apr 2024

Pablo

Si tuviera que volver a quedarme en ese lugar lo pensaría dos veces el aire de la habitación no funcionaba solo 10 minutos y no volvía a encender y para colmo me dieron un abanico.

Partner

10/10

Exceptional

18 Apr 2024

Joel

Clean/professional helpful staff

Friends_and_family Family

10/10

Exceptional

16 Mar 2024

Claudy

Great staff super friendly and helpful. A dedicated team that’s committed to providing excellent customer service. Thanks again

Leisure Friends

10/10

Exceptional

03 Mar 2024

Andy.7ddd

Muy buena atención por todo el personal, siempre atentos y muy amables.

Leisure Partner

6/10

Pleasant

19 Feb 2024

Janice

Upon arrival, the lobby of the hotel was nice which made us think we had chosen the right hotel for our stay. However, once we were shown our room, we had to change immediately due to drain flies everywhere in the room. The young man at the front desk accommodated this switch to what was hopefully a better room however the issue of the drain flies was still present as well as roaches, drain worms, and centipedes. Not only were we plagued with insects but we were not given soap replacements after the first night (luckily there was a supermarket close by for us to purchase things that were lacking from the hotel) and had to continuously ask for towels. PS. The customer service received from the 3 males at the front desk was exceptional. They were always more than willing to assist. The bathroom sink didn't work properly and only the hot water side worked which made it nearly impossible to use. The bathroom overall definitely NEEDS an upgrade. We are grateful to the three young men at the front desk who helped to make our stay tolerable.

Leisure Friends

10/10

Exceptional

29 Jan 2024

Dadsi

Great hotel

Leisure

10/10

Exceptional

26 Jan 2024

wilfredo

It was Great the staff was ourteus. The breakfast was great,all you can eat'

2/10

Poor

12 Jan 2024

Terrence

Nightmare at the RIG

The worst stay I have ever had. They took advantage of my partner and refused to let them leave unless they paid 70.00 for a small stain on sheets that they cleaned. Had to ask for towels not once but 5 times. Building was not accessible and there was nothing like a “beach view”. All you saw were concrete buildings. Definitely do not go here if you are black, queer and/or femme. Should be closed down like yesterday.

10/10

Exceptional

06 Dec 2023

Mercedes C.

Great place it is 5 stars ⭐️

Leisure Partner

8/10

Excellent

24 Nov 2023

Canice

Its accesibility and closeness to the sea. Good staff.

Business Self

10/10

Exceptional

30 Oct 2023

Thomas

Great staff, great location

Alex was very helpful when I needed to change rooms. He went above and beyond for me. The staff at both RIG properties are amazing. The cleaning staff and the breakfast staff were also very helpful. I believe the name of the young lady running the rooftop bar is Jennifer. She made my stay a pleasure as well.

Self

10/10

Exceptional

09 Oct 2023

Rafael

.

8/10

Excellent

15 Sep 2023

steven

Been going there for couple of years. I like the location and staff. But it need update in the hotel. I do,like because simply. A remodel is due. Please this not negative just suggestion….

Leisure Self

10/10

Exceptional

10 Sep 2023

KC

The staff here is excellent. Joseph went above and beyond for me. This is a small hotel near the malecon and a park where locals gather. This is not some high end removed hotel. Local neighborhood, authentic experience and solid value. The staff make this place a gem. Thank you!

Business_and_leisure Self

8/10

Excellent

05 Sep 2023

Yatzie

Very good for a couple nights

This is a \"no frills\" cute and quaint hotel very close to the Malecon, restaurants, casino, shops, etc. The rooms and bathrooms are a little dated and there appeared to be a little mold on the shower head and soap dish. My biggest issue was the shower temperature had little to no control; water was either cold, or literally boiling hot with no in between; but we made it work. Although the room was a little tight for two, it was good enough for a one or two night stay. Fridge in room is a plus. The hotel staff was very friendly, curtious, and professional. The hotel does offer a nice and complete local cuisine hot breakfast, which is an add on.

Partner

6/10

Pleasant

08 Aug 2023

Carlos m

Little room

2/10

Poor

03 Aug 2023

Amber

Horrible conditions both inside and outside the hotel. Very unsafe. Cockroaches and dirty room. Stains on the sheets. Mold in shower and fridge. Pictures did not match description. Electrical plugs did not work. TV did not work. Funky smell. Toilet and shower broken. Holes in the room.

6/10

Pleasant

31 Jul 2023

Rosemary

There was roaches near the restaurant in the hotel and pool the hot tub didn’t turn on very limited food In restaurant

Leisure Self

10/10

Exceptional

19 Jul 2023

Joseph

Location was good, staff very friendly and accommodating. Priced good

Leisure Self

10/10

Exceptional

26 Jun 2023

ERICK

Muy rico desayuno, piscina super

Leisure Family

4/10

Poor

10 Jun 2023

Kevin

No microwave in room, air conditioning was terrible, room was hot, no elevator in hotel, plumbing bad, you can’t put toilet paper in toilet or it would block up.

Leisure Partner

10/10

Exceptional

04 Jun 2023

Winifer

Everything great

10/10

Exceptional

12 May 2023

steven

Guys at the desk help you as much as possible …

Self

10/10

Exceptional

10 May 2023

DARRYL

See y'all soon.

Every time I visit Dominican Republic, I alway stop in this little hidden jewel. Clean, Safe, Close to everything, great breakfast, & the Pool, Oh, and the roof top club,Friendly staff. The kitchen Mgr Jennifer, is the best!

Friends_and_family Family

10/10

Exceptional

27 Apr 2023

Luis N

The people smoking in the terrace.

Business_and_leisure Family

8/10

Excellent

21 Mar 2023

gladys

Location was perfect for me