Name: Mount Irvine Bay Resort
Address: 78-86 Grafton Road, Tobago, 901124, TT

4/10

Poor

13 Jul 2026

Kimberly

The resort is outdated and in need for major upgrades and maintenance. The walkways to the rooms were poorly lit with portions being without lights and many parts were flooded due to leaks in the roof leading the tiles to be extremely slippery and hazardous.

The room was outdated and not cleaned properly as the sheets and towels had hair on them. When the room was cleaned on the first night it appears that the housekeeper left the door open leading to many rain flies being dead on the bed and in the room, we did not discover this until we returned late at night and there is no phone in the room to contact the receptionist. The beds were also very uncomfortable and small for 2 persons.

Breakfast tasted good and the staff were pleasant and accommodating. We did not enjoy eating with cats running around us, this was also extremely upsetting as there appeared to be many cats on the compound including outside our room on one occasion.

When we arrived on Saturday we noticed the pool closed we enquired when it would reopen and were informed that it would reopen soon. Up to when we checked out on Monday the pool had not reopened.

We needed to add another night to our stay however opted to check out and go to another hotel, I could not wait to leave. The only positive experience of our stay was interacting with the staff who were extremely professional, accommodating and welcoming. The resort is beautiful and can be a vibrant hotel on the island once given the necessary TLC.

Family

2/10

Poor

19 Jun 2026

Indira

Ehen we arrived the property appeared abandoned. We saw mo one except someone at the front counter. We arrived around 1pm and eas told check in is at 3pm. Left and returned at around 3.30pm. Someone met us in the card carport and mentioned something about no power and we were relocated to Starfish Hotel. Which is a less expensive hotel.

Family_with_children

10/10

Exceptional

10 Jun 2026

Shurland

This facility offers truly beautiful surroundings and impressive views, creating an environment with strong potential. However, the property would benefit from targeted investment to address several infrastructure issues that affect the overall guest experience.

I hesitated to provide this feedback because the staff were exceptionally courteous, attentive, and consistently went out of their way to accommodate us. Their professionalism and genuine hospitality stood out.

Despite the facility’s current limitations, the quality of service and the overall atmosphere were positive enough that I would choose to return.

Family_with_children

2/10

Poor

31 May 2026

Margaret

Our experience there was awful. On arrival the hotel was empty. Leaves all over the compound lots of mosquitoes as were checking in. Got to Our rooms there wasn't any water to flush the toilet or wash my hands. No phones in the rooms so I walked to the front desk, there they proceed to tell me there is a problem with water on the island. I left that hotel the same day and checked into another hotel for the rest of our stay. I didn't get refunded my money. This was really horrible and management also wasn't helpful.

Friends_and_family Family

2/10

Poor

10 May 2026

Damali

I was really disappointed with my stay at this hotel. I arrived around 6 PM and almost everything was already closed, which was frustrating after a long day of traveling. The gift shop was supposed to open the next day, but it never did, leaving guests with no place to even grab basic necessities.

The food was honestly terrible and the menu options were extremely limited. On top of that, most of the staff outside of the front desk were not helpful or welcoming at all. The front desk employees were the only positive part of the experience.

What shocked me most was that I couldn’t even get a simple glass of water at the resort. There was no water provided in the room, and I actually had to leave the property just to buy water elsewhere. For a resort, that level of service is unacceptable.

Overall, the experience did not match the expectations or price, and I would not stay here again.

Self

6/10

Pleasant

04 May 2026

Christine Anne

It is sad to see where Mt Irvine is at. A once vibrant hotel it’s now like a ghost town. No one there. No vibrancy. Water available for a few hours per day, no appealing meals. The entire hotel needs a lift in appearance but it is clear that its potential is still there. Hard to recommend the hotel in its current form. I was disappointed.

10/10

Exceptional

04 Apr 2026

Simone

Breakfast menu was good. Friendly staff

Family

6/10

Pleasant

25 Feb 2026

Sharon

Room was in good condition. Staff were extremely friendly and courteous and worked as best as they could within a the many flaws of the hotel.

Ice machine broken, bar unmanned, room service every other day, ineffective communication between room and front desk (had to use WhatsApp) no tv (had to use your personal streaming like Netflix) and when it wasn’t working, no maintenance available until 11:00 pm that night. No food available at beach front bar on the first day.

Shout out to Jamal who went over and beyond to accommodate for the flaws and made the stay bearable.

Sad to see such a previously prestigious site in this condition.

Family

8/10

Excellent

18 Feb 2026

Sophia

We had a lovely stay at Mt Irvine Bay Resort. The staff at the front desk (including Sarah and Joel) were friendly and professional. The hotel is beautiful and well kept. The rooms were clean and comfortable and the bathrooms were modern. There was a slight musty smell to the room but this was not a problem.
The pool and beach access were great.The beach was lovely and as a hotel guest we got chairs and umbrellas. The beach music was a nice peaceful level such that you can feel the vibes but enjoy the serenity.

The one pitfall with the hotel is the restaurant. I wouldn't recommend it to anyone. The staff do work hard but most are not trained to provide quality customer service.
Breakfast on most days was a tenuous process where you felt like you were annoying the staff if you asked for a menu. Some things they just could not explain. Eg. the special wad saltfish....saltfish and what? Or when i asked what an item on the dinner menu was. No explanation...but maybe a roll eyes. It's such a pity because the restaurant area is a feast for the eyes....just not the belly.

Dinner there is a let down as well. Unfortunately there is no kids menu. The waitress said she was new so she was unable to give any explanation to the menu. They eventually found a drinks menu but the bartender seemed unfamiliar with the drinks.
Our last day there the breakfast came quickly and was good.
Overall we would defintely return to the hotel but we would not have lunch or dinner in the restaurant.

Family_with_children

10/10

Exceptional

25 Jan 2026

Ama-Sheena

Location is perfect. The property is beautiful clean, safe and the grounds are well kept. The breakfast is good and the staff is welcoming. Always a privilege to stay here.

Leisure Self

8/10

Excellent

20 Jan 2026

Bernadette

The room was always clean. I especially enjoyed breakfast. The staff was friendly and helpful. 👍

Leisure Self

2/10

Poor

14 Jan 2026

John

This hotel was terrible. First, the toilet seat was not fastened properly and it kept slipping off the toilet. The tv was not working, when it was on the screen showed a box stating “weak signal “. The tiles on the pathway to the beach was full of moss and slippery. The room had a musty odor and the room was not cleaned for the duration of our stay. When we reported the problem with the tv, the front desk replied that there was no one available to check it out because it was the weekend.

However, we had breakfast at the hotel and it was very good. They also found a rental car for us even though it was a holiday weekend.

Partner

4/10

Poor

07 Jan 2026

Cathy

Overall I probably won’t stay at this hotel again. Everything I wanted I had to get myself at the reception (towels…etc). The staff was lukewarm at best. Not that friendly. Additionally, while the property obviously was amazing in its day, it’s a little dated, and not well maintained. The main areas seemed deserted, and we only saw a handful of guests during our stay there.

The best part of our stay was the beach. It was amazing. The water was serene and clean. Not crowded. As a member of the hotel you were provided a chair (no towels). There was a bar that opened later in the morning, and food was prepared at the canteen. The location is perfect.

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Krista

The room was clean and the staff was very courteous. I hope the hotel can return to the good days when my wife and I spent our honeymoon there 52 years ago.

Leisure Family_with_children

6/10

Pleasant

04 Jan 2026

Krista

There needs to be many improvements. The rooms were okay but no regular housekeeping occurred and tv service/wi-fi did not work. Staff were friendly but there was not nearly enough staff and you could tell it was very hard for them to keep up with basic services. The pool was nice but there was never a bartender at the swim up bar so hard to enjoy it for too long. I could tell that this was once a beautiful resort but it is falling apart. So sad to see. Unfortunately, unless there were major improvements made, I would not stay at Mt. Irvine again and would not recommend it to others.

8/10

Excellent

06 Dec 2025

Kerry

Clean room

Leisure Partner

6/10

Pleasant

28 Nov 2025

Stacy

Poor amenities. Was taken to another room after but the hotel was

10/10

Exceptional

23 Nov 2025

RASHMI

Excellent

Leisure Family

10/10

Exceptional

02 Nov 2025

Ken

Excellent stay. Wonderful staff. Great location. Will visit again

10/10

Exceptional

31 Oct 2025

Lamani

Great staff, clean rooms, willing to facilitate any issues and very helpful

Leisure Self

4/10

Poor

26 Aug 2025

Verified traveler

Needs work...

Left a day early to go elsewhere. Left a long list of complaints with reception. It really left a bad experience of tobago for us.

Friends_and_family Family

4/10

Poor

30 Jun 2025

Paige

Beds were very uncomfortable.
Shower took about 5 mins for only lukewarm water.
Room was basic and outdated in appearance.

Staff was polite.
Surroundings were clean.

2/10

Poor

29 Jun 2025

Anu

This was the most terrible stay , -100, will never stay here again or recommend to anyone. Beautiful property but the staff was not properly trained and the area is not maintained. There were problems with water and electricity, the WiFi and tv in the rooms do not work even though it was complained about to the manager, we were never offered another room or compensated. The housekeeper is the best thing about the property, she was very kind, cordial and very helpful.

Leisure Family

10/10

Exceptional

22 Jun 2025

Shivani

Amazing and hospitable

Leisure Self

2/10

Poor

01 Jun 2025

Lawrence

Employees have an attitude, Wi-Fi works in the lobby, intermittently in the room, and never in the restaurant. Water pressure issues in the shower. Room was clean but had an odor. Mattress needs to be replaced. TV didn't work \"weak signal.\" Half the items on the restaurant menu were not available. Very few guests. Not returning to this hotel.

Leisure Self

4/10

Poor

01 May 2025

Indarjit

Limited food. We were seated and given the menu for dinner but was then told that the options were limited. Chicken, fish or Ribeye steaks. No appetizers, salads, soups or desserts. No exactly what you would expect from a resort.

Business Family

10/10

Exceptional

25 Feb 2025

Ama-Sheena

I really needed a break and I got one at Mt Irving Bay Resort. Not fussy, beautiful beach vibes and nature luxury. The room and grounds are clean and well kept. The staff is friendly and approachable. It’s the simple things in life and I think Mt Irving Bay Resort gets it!

Thank you.

Business_and_leisure Self

8/10

Excellent

15 Jan 2025

VARSHA KIRAN

Beautiful property . Easily accessible to the beach. Great for families

Leisure Family_with_children

2/10

Poor

14 Oct 2024

Allan

They need to hire more staff and train them for god's sake. Their service is slow and the front desk could not process my US Credit card because the added expenses were in TT Dollars

6/10

Pleasant

16 Jun 2024

Gaitrie

The resort is very expansive and has a nice cool and relaxing atmosphere to it. Some of the cottages appear a little run down but the grounds are well taken care of and the plants well manicured. The pool is huge and the depth good enough for swimming and relaxing. For the dates we stayed at the resort, I believe we were the only guests. Some areas are poorly lit in the night making the walk to the rooms a little eerie. The beds in our initial room were not very comfortable. The staff did well to respond to our concern and provided us with an upgraded room although the beds were only slightly improved. Special mention to Anishka (I believe that's her name) at front desk who attended to our every need, and to Dion as well. The bartender, Joel, at the swim up bar was very attentive and friendly. We took the b/fast, lunch and dinner package and the meals were sufficient. Lunch at the 1763 restaurant was great and the staff very friendly. To get to this resort and move around easily it is recommended to rent a vehicle.

Leisure Friends

4/10

Poor

09 Jun 2024

Khemraj

Please do not stay at this property, it was not ok. There is a serious issue with water. They actually have a rouster to tell when you will get water in your room to shower or bathe.
Also, d property has no vibe,its dead,

Business_and_leisure Self

10/10

Exceptional

19 Apr 2024

Leonard

Very nice resort. Beautiful views!

10/10

Exceptional

07 Apr 2024

Deryck

The staff were welcoming and the hotel facilities were excellent

Leisure

10/10

Exceptional

02 Apr 2024

Douglas

Staff very pleasant and accommodating. It was a short trip for a triathlon race. We would stay here again.

Leisure Family

10/10

Exceptional

22 Feb 2024

JASMINE ANN

The team at the Sugar Mill restaurant were all pleasant, courteous, and customer service oriented.
I also appreciated My. Irvine Bay Resort’s efforts at communicating the issues with the water service interruptions, and their frequent personal check-ins to see if we had any concerns.
We also appreciated the invitation to the Management Cocktail hour and their attempt to get to know us on a personal level and another opportunity to address concerns.
We were extremely impressed with the young and smart management team we interacted with. We believe that they will bring new and innovative ideas by “thinking outside the box” and make the resort a success, if given the opportunity.
The Mt Irvine Bay Resort team were also very responsive to my questions via chat prior to our trip.
However, I wish there was better communication and transparency about the operations of transportation to and from the airport and the Spa services that are provided on the property. In communicating with the hotel, I was told via chat that “the service charge will be applied to your resort account for payment prior to your checkout.” But, this was not the case as the taxi fee turned out to be a cash transaction between ourselves and the driver. And, when I inquired about Spa services, it also turned out to be a cash transaction because it was separate from the resort.
All in all, we enjoyed the warmth of the Mt. Irvine Bay Resort team and their commitment to making our stay as enjoyable as possible.

Leisure Partner

10/10

Exceptional

07 Feb 2024

Takiyah

The staff was spectacular!!! The property is lovely it needs a bit updating but still a lovely stay.

Leisure Family_with_children

8/10

Excellent

09 Jan 2024

colleen

too quiet

Leisure Family

8/10

Excellent

09 Jan 2024

Sayeed

food is fantastic, staff very accommodating and respectful, property is a beauty, its huge not forgetting prime location. sorry to see leakages in roof. i know its costly to maintain especially low business post covid. so i understand, would definitely re visit.

Leisure Partner

8/10

Excellent

01 Nov 2023

nigel

👍

6/10

Pleasant

06 Sep 2023

Evans

Boston Trini Grays

Staff was friendly, especially in the restaurant . The television in the room did not work & we were told that there was an issue with the cable company .However, there should have been a back up plan so we could have watched local Channels at least. Cats were lurking around the dining area while we were eating . Not a good look

Partner

2/10

Poor

03 Sep 2023

Kevon

I would not recommend anyone to stay at this hotel. There were two roaches in my room, the water pressure in the shower was very low and the overall cleaniness and service at the hotel was very poor. AVOID!!!!!

Leisure Family

2/10

Poor

10 Jul 2023

Melissa

The property is a bit rundown but apart from that you literally have to beg for extra towels and toiletries ( like toilet paper) Limited time for dining and limited menu items.

Leisure Family_with_children

6/10

Pleasant

27 Mar 2023

Randy

The property is dated, and undersubscribed at the time, so staff seemed below standard. The meal options were extremely limited. On day 1, it was quite difficult to gather whwre lunch was served, as the mentioned areas werent manned..but the staff friendliness improved and reception staff was very accommodating.

Leisure Family_with_children

4/10

Poor

19 Feb 2023

Godfrey

Needs upgrading rooms , bathroom

Leisure Family_with_children

8/10

Excellent

09 Feb 2023

Nigel

Staff was very friendly. Breakfast was quite good and the Sugar Mill dining area is a wonderful environment. No wifi in our room. Otherwise, a wonderful experience.

Leisure Family

8/10

Excellent

30 Jan 2023

Scott

QUIET resort with friendly staff and beautiful scenery. Loved the resident cat!

8/10

Excellent

27 Dec 2022

Audrey

Good food, friendly, helpful staff, Jordan went above and beyond to make us happy.

Leisure Family

8/10

Excellent

19 Dec 2022

Gregory

The property is located in a nice area of the island, walking distance from the beach. It was very quiet. The room was was not fancy, but was very clean. The staff was very friendly and helpful.
We had issues with the wifi coverage in the room. There was only coverage on the patio and outside of the room entrance.

Leisure Partner

8/10

Excellent

08 Nov 2022

Dale

Really nice location, if looking for a quiet and relaxing break. Very friendly and helpful staff. Only negative was the quality of the Wi-Fi in the rooms which was weak, but good quality wi-fi available in the reception area.

Leisure Friends

6/10

Pleasant

06 Nov 2022

Hilary

Needs to be cleaned. Can be old but not old and dirty.
The peppery is gorgeous, great views great pool... rooms need an upgrade

Leisure Partner

4/10

Poor

09 Oct 2022

Andrew

After a storm, there was no WiFi for a week despite other hotels having it. The room was not cleaned during the entire stay and the hotel is in desperate need of maintenance. The restaurant is also overpriced with no other (safe) options nearby. That said, some of the staff were very helpful and kind.

Business_and_leisure Self

10/10

Exceptional

03 Oct 2022

Christian

Staff was really nice. The place is also Beautiful with nice ocean views. The are doing some renovations on some of the rooms so we did hear an occasional drilling or hammer but once you are in the room you hear notting. Room we got was pretty and had a modern feel but stepping out on the balcony you feel like you are in nature. Beach was a 5-10min walk and you have to cross the road. We went to a fish fry even on the beach hosted by the hotel on the beach and it was really good, food and bon fire was exciting. We did not use the pool and much other amenities but the free breakfast on a morning was great and enough to start your days on the right foot.

Leisure Partner

8/10

Excellent

26 Sep 2022

Jacquelene

Friendliness of staff and cleanliness of the place

Leisure Family

8/10

Excellent

25 Sep 2022

Esther

I received a free shuttle from the Ferry port. Check-in was quick and easy. The room was nice. My main issue being the AC that stopped working on my our last night. The water takes a little while to heat up. The pool is heated and lovely! The staff are friendly and helpful. They can assist you with arranging transportation as well. The only meal we ate there was breakfast and it was ok. The dinner restaurant staff need training. The menus are 1 page so don't expect too much variety.

Leisure Friends

10/10

Exceptional

23 Sep 2022

Gail

Liked the quiet setting and lush green landscaping.
Liked proximity to private beach.

Leisure Self

2/10

Poor

19 Aug 2022

Melanie

Please do not be deceived by this property, they Advertise a lot of amenities that they do not have. We did not have any Wi-Fi, no TV, no bartender at dinner, A very limited bar at the “swim up bar”, no one was available at the so-called spa anytime we went, there were no wash cloths on the property, they did not have fresh towels when we were leaving to go to the beach. The price does not justify what you are provided, very disappointed in this location and it was a very disappointing time for myself and a party of nine which included an 80 year old woman and they placed our room at least a mile away from the front desk and we were not provided a wheelchair or any assistance to get her around the grounds until the last day. The general manager has alleged to provide some compensation towards our stay, and I am currently still awaiting this. Two stars at best and that is just because the staff was friendly and the breakfast was good.

Leisure Family

4/10

Poor

14 Aug 2022

CAMILLE

no internet or phone use in the rooms was a HUGE turn off.

Business_and_leisure

6/10

Pleasant

08 Aug 2022

Vaughn

The property is quiet and generally clean and in good physical condition. The staff is generally cordial and accommodating.

However, there are some obvious challenges which I believe can be overcome in due course. The main one being an issue with WiFi and cable TV connectivity in the room I occupied

Business_and_leisure Partner

6/10

Pleasant

22 Jul 2022

Denise

We originally paid for a pool view room was put in a garden view room. When asked to be moved had to wait. It was moved to a lesser nice room, no refrigerator no microwave coffee machine didn’t work. Only one restaurant was open for limited time. Gift shop wasn’t open. No concierge, pool hours closing at six. No communication as far as dinner times, Or other activities at the facility. The staff was overall very friendly. I thought it was expensive for the amenities and services provided.
Free breakfast and free transportation to and from the airport was a plus beardie was wonderful enjoyed the education about Tobago!

Leisure Friends

4/10

Poor

20 Jul 2022

DEBRA

The property is in need of repairs, service was extremely poor. Requests for towels, toilet paper had to be made many times before receiving.

Leisure Family

4/10

Poor

17 Jul 2022

Marie-France

After checking in we were told the property had no Wi-Fi, phone lines or cable/local tv. The Wi-Fi was restored on the second day but nothing else. At breakfast I was told there was no coffee! The room had no towels and in request we got 2 bath and nothing else. The service was quite poor.

Leisure Friends

8/10

Excellent

17 Jul 2022

Errol

Decor. Love how they maintained the historical buildings. Sugar mill is very interesting

Leisure Family

4/10

Poor

13 Jul 2022

Jessie

Property is deceiving. The outside looks nice, but the rooms are in terrible condition; the bed is like sleeping on a cardboard box, and the bathroom is so bad. The head of the shower was disgusting, the sink had mold, and there was hair on our door knob. We got two rooms, and both were disgusting. We stayed one night, so we dealt with it. The pool was full of debris and floating bugs. The staff mentioned someone would come but never did. The staff was friendly, from the receptionist to the bartender. We also had to pay extra to check in around noon, which was $40.00 per room. Also, another guest, we overcharged for 2 cups of soup, which equaled 90.00 US. A ripoff. If you want decent rooms, please go somewhere else. Our driver mentioned the hotel was in excellent shape and robust when his mother worked there. It seems to have gone way downhill. I will say they did provide us complimentary transportation to the airport, which was great.

Leisure Family

4/10

Poor

12 Jul 2022

Biswajit

The WiFi didn’t work, except for breakfast the food was slow and terrible. We couldn’t wait to go back home

Business Family

10/10

Exceptional

29 Jun 2022

Yudhistre

Mount Irvine Bay Resort is a quiet and relaxed type of resort, where the staff are always ready to help and the food is supreme. Will recommend for adults who want a quiet place to relax. There isn't anything for kids to do besides hang out in the pool.

Leisure Family

8/10

Excellent

16 Jun 2022

Natasha

The staff was very pleasant and very attentive to my 2 year old son especially.

Everything was pleasing except for the beds which were extremely hard. When we provided the feedback will departing, we were told that we could have requested the additional mattress top for the bed. This I found extremely disappointing and shocking as I have never had to request this as an additional option in any of the several hotels I have stayed at. This is poor and needs to be improved.

Leisure Family_with_children

8/10

Excellent

03 Jun 2022

Latoya

The property was absolutely beautiful. Its filled with such amidst culture especially in the design of the lobby. The staff was very friendly always willing to help. The rooms were spacious and clean. Overall, I had a great time!

Leisure Self

8/10

Excellent

02 Jun 2022

Travis

The staff service was excellent, very accommodating and polite for the most part. The facilities however are very old and worn. There is need for refurbishing of rooms especially for the price we paid.

Leisure Partner

2/10

Poor

17 May 2022

Oscar

On arrival didn’t know I was conning and surprise no electricity for 24 hours eventually I decided to demand relocation to other hotel that they did because they were clueless about restoring the electricity

Leisure Partner

6/10

Pleasant

15 May 2022

Kerryann

Wifi was unavailable most of the time. Electricity cut in the rooms. Staff however was very nice and friendly. Greatly appreciated the late check out

Business_and_leisure Family

4/10

Poor

04 May 2022

Nicholas

The facilities are quite nice but run down. The main issues were the telephones didn't work, the WiFi only worked in the lobby area, could not connect in the rooms. Breakfast was good but the lunch food menu was expensive and the quality/quantity far less than similar hotels on the island. Most staff were helpful and reliable.

Leisure Partner

6/10

Pleasant

02 Apr 2022

Camille

Nice stay for one. Consistent problems for other

Staff and service was to a good standard. However had many problems with my room and the AC everyday, very inconvenient. Waiting for a refund for one of the rooms which had consistent problems throughout our stay

Friends_and_family Family

8/10

Excellent

09 Aug 2021

Henry

Tobago

Lovely settings, unfortunately due to pandemic regulations, most facilities inside and outside the hotel are not available. Staff is very friendly and helpful.

Partner

4/10

Poor

06 Apr 2021

Lars

Very disappointing

I've stayed here several times, and the hotel - for Tobago - was always, in my opinion, pretty good. Decent breakfast and pleasant pool area. This is still true, but the cottage room (102) I paid extra for this time around was not good. The general impression was old and tired and run down. Beds were terrible, with pillows as hard as bricks. No aircon in the sitting area, so that was too hot to use, nor in the bathroom, which had lighbulbs heating that up to sauna levels. The aircon in the room was either on at full blast or didn't work - and it was really noisy. The TV was unwatchable, not sure for what reason but the image was completely washed out. Hot water pressure in the shower was a trickle at best. Breakfast is still decent but handled really inefficiently, leading to unnecessary queues, and the servers constantly forgetting the order, having to be reminded - something they don't take very well, making you as a guest feeling guilty for reminding them you ordered toast or coffee without it appearing. Never enough pool towels (which is ridiculous, going to ask and being told I'll have to wait an hr for them to clean them is just mindboggling). Beach is closing at 6, but they take the sunbed from under you at 5.25, also pretty ridiculous. The hotel give an impression of tired and run down, badly in need of upgrading.

Friends_and_family Family

6/10

Pleasant

03 Apr 2021

Verified traveler

Property and pool area was spectacular but the rooms are outdated and basic, unless they are specified as updated rooms.

Leisure Self

8/10

Excellent

31 Mar 2021

Verified traveler

The beach was 2 min walk from the hotel...the crab and dumplin at the beach bar was the best.

There should be more options on the meal plan.

Leisure Family

6/10

Pleasant

10 Mar 2021

Verified traveler

Room needed some renovations, bed was very firm and a bit uncomfortable, had to ask for a blanket. They did accommodate an early check in and breakfast was good.

Leisure Partner

10/10

Exceptional

22 Feb 2021

Verified traveler

The staff was very helpful and friendly. The place was very quiet which i liked.

Leisure Partner

10/10

Exceptional

18 Jan 2021

Vinata

Restaurant staff and beach caretakers was very pleasant and accomodating.

Leisure Friends

8/10

Excellent

14 Jan 2021

Verified traveler

Excellent property for the price will recommend for family stay

Business Self

8/10

Excellent

23 Nov 2020

Donna-WP

Due to the COVID-19 the Hotel is now reopening with limited staff, Breakfast was very good , room was cleaned every day except for Sundays ... the only issue was the Beach Service was still close ,same was not maintained and no Beach loungers and Umbrellas, other than than we enjoyed staying at this Hotel as we normally do.

Leisure Partner

4/10

Poor

06 Aug 2020

Verified traveler

Great staff that really try hard to make you comforrable and happy. Dodgy management though. Facilities are on point and comfortable. Generally, it's good by Tobago standards. Things that may annoy you: poor internet connection, restaurant staff wearing their face mask under their nose and food/cake sitting out in he open, nonsensical COVID disclaimers. If you can tolerate that type of thing, go for it. In my opjnion, the good outweighs the bad

Business Self

8/10

Excellent

06 Aug 2020

Kevin

While the on boarding experience could be shorter, this is not an indication of the service to be delivered. Staff was friendly and professional. The meals were tasty. The breakfast buffet was excellent.
The location just steps away from one the nicest beaches on the island is fantastic. Try to catch a sunset at nearby Fort Bennett it’s another hidden gem.

Leisure Family_with_children

4/10

Poor

05 Aug 2020

RSL

The pool was really nice. Airport transfers aren't available but the taxi we asked the hotel to arrange for us was at the airport waiting for us as we requested.
The buffet on our first night was really poor quality for the price tag. Only buffet was available and given the location of the hotel, going outside the hotel was impossible w/out a car.
We requested an early check in and communicated our arrival time but we had to wait almost an hour for our room and we only got access to it when I called a Snr member of staff on her cell. When we got to the room (Cottage) the key card did not work so we had to wait outside the door for them to get a master key to open it.
Because of Covid restrictions, they did not take our luggage in, which we understood, but when we complained that the cable wasn't working, the person who came to deal with it, walked straight in the room with his boots to attend to the problem, covid restrictions didn't seem to apply then.
The phone in the room also did not work, apparently a TSTT issue but we only knew when we picked up the phone to call Concierge; so we had to walk to the front of the property every time we needed something - the cottage rooms are further away from the property than the regular rooms.
Housekeeping had to be called to take away/wash dirty dishes although garbage had been emptied when we were out.
Insufficient towels, bathroom tissue etc was replenished in the bathroom although housekeeping was done on 2 occasions.

Leisure Friends

8/10

Excellent

21 Mar 2020

Verified traveler

It was nice...became of the covid 19 thete weren't many people around and no gatherings but we found things to entertain..like swimming the beach was very nice...we walked the grounds for exercise..

Leisure Family

6/10

Pleasant

18 Mar 2020

Rhonda

Surprised by the child charges

It had a great view and the desk person was helpful and welcoming. But the room was not that updated and the surprise $25 per child per night expense was a big difference in the price I had already paid online to hotels.com. I wasn’t expecting the room to be $200 plus a night after adding the children. They didn’t give us a bigger room or anything so I’m confused what the extra $75 a night was for! The rooms were not that up to date and there were no fridge or microwaves in the rooms. There was a brush fire nearby and the whole room and pool area smelled of smoke. Overall I wouldn’t go back and we are already looking for an alternative place to stay when we return in December.

Friends_and_family Family

4/10

Poor

17 Mar 2020

Mrs.Herrera

The walk to the beach is beautiful... the property itself is beautiful. It just needs to be maintained properly with special attention to the pool

Leisure Family_with_children

6/10

Pleasant

14 Mar 2020

David

Rooms ok but in need of modernisation. Breakfast quality was poor other than the eggs. Tables not completed prepared and service slo. You had to work hard to get what you wanted.

The exception to this was the egg lady who was friendly and efficient. Also the customer relations lady was helpful, friendly and proactive. We enjoyed the management drinks evening.

Staff at reception helpful but managed to mix up the room bills and despite asking for a reconciliation by email, I have yet to receive one.

Beach was very good.

Leisure Friends

2/10

Poor

14 Mar 2020

JC

I specifically had on my reservation a pool room view which I booked months in advance and even corresponded with the “resort.”. The manager said they could not accommodate me, there would be no compensation AND said that if I left, I would not get a refund! Outside of my room was disgusting with a dirty stain. my bathtub had a big dirty ring on the base of the tub and they said it was a stain, they ran out of wash cloths so I had none, the towels were dingy and frayed, the hotel food was HORRIBLE, even the bartender couldn’t identify their version on crab and dumplings which took over an hour to get. The pool was nice, but when I asked about how often it was tested on a daily basis, no one had an answer! If you are from the US, NYC, this is NOT a resort. One step from glamping to me. The breakfast was okay, but there were bugs all over the pineapples and a few guests like myself were horrified. I also had to fight off the birds who were like vultures looking for food at your table. I would NEVER return here, AND I left early because I had had enough. College kids, ok, but not discriminating adults!

Leisure Self

8/10

Excellent

25 Feb 2020

Highly

Love the scenery,and the ambiance,but the standard rooms need to be upgraded,but overall it’s a lovely place to vacation with kids or just as a couple or by yourself
Love the welcoming complimentary Drink which was offered to US.The staff was pleasant,especially the young lady I meet,cant remember her name,but was on duty between 23,24 from 3-11pm and have three kids,but looks like,she just finished High school.well done.keep up the great customer service,was very helpful and helpful in meeting our needs

Leisure Family_with_children

8/10

Excellent

22 Feb 2020

Verified traveler

Very nice property. Beds were very hard tho. Walking distant to a beach with a bar and restaurant.

Friends_and_family Family

10/10

Exceptional

20 Feb 2020

Verified traveler

This hotel has an old school look which is its charm. The common areas feel cozy with the dark wood decor yet the openness of the dining veranda and lounge areas maximize the flow of ocean breezes. Combined with the friendly, helpful staff, you can’t help but relax.

Leisure Family

6/10

Pleasant

18 Feb 2020

Verified traveler

Room updates needed. Room doors not locking or cant close properly. Old rusted fixtures, cracked bathroom tiles.

Leisure Friends

8/10

Excellent

18 Feb 2020

Verified traveler

Ants were crawling around in the bed.and they were in all the other rooms as well

10/10

Exceptional

17 Feb 2020

Verified traveler

Great hospitality. Bar should sell cigrettes and have bank machine availble

8/10

Excellent

12 Feb 2020

Verified traveler

It was a comfortable place breakfast was quite good

Friends_and_family Family

4/10

Poor

06 Feb 2020

FayTravels

The property is beautiful and well maintained, just cross the street and you are on the beach. Everything was gorgeous especially for picture taking.Then you get to your room. We expected resort and got bland hotel. There's nothing resort like about the service, the room looked decent when we walked in, not as nice as we thought, especially for the girls who got the executive room. The beds were hard, didn't sleep well the entire time, everyday I was promised a mattress pad and never got it. They seemed to be low on everything, towels had to constantly be asked for, the rooms weren't properly cleaned particularly the bathroom and we weren't messy,all they had to do was make the beds and wipe down the sinks. One day we returned from the beach to then change for dinner and the room was never touched, there were no towels, even though we did not leave them on the floor so they wouldn't take them, I almost missed my ride because I was late. Calling down to the front desk was a hit or miss. Breakfast was pretty good, we did have to ask for utensils and napkins. I was never around for lunch or dinner but according to a couple friends lunch consisted of a sandwich. We couldn't get information from the front desk regarding car service but did get a great guy Andy. Didn't bother with the spa morning I wanted to have because didn't want to chance whether it would be good or not. If you only need a place to sleep then this is fine, but Tropical Pleasures in Plymouth is cheaper

Friends_and_family Friends

10/10

Exceptional

03 Feb 2020

Verified traveler

Generally it is a good trip and clean room. I also like the facilities.

Leisure Family_with_children

10/10

Exceptional

02 Feb 2020

Tammy

I like the pool. I like the convenience of the hotel to the beach.

Leisure Friends

4/10

Poor

02 Feb 2020

TLou

I visited Tobago January 23-27, 2020 and on February 2, 2020, my body is still paying for it. My room's door latch was broken and had no connecting piece to latch the door. I came with friends who were in the room next door and both of our room key cards stopped working multiple times. My friends' room being the worse as they had to enter their room through my room door most of the trip. My room had ants continually on the bathroom counter and main room's dresser. If you are American and use wash cloths to shower with, bring you own. The property doesn't carry them. I understand that in the Caribbean it may not be a popular item, but they receive quite a bit of American travelers that would use them. The towels they did have were often stained. I was told that laundry isn't done everyday so there could be a shortage of clean towels. Dining in the restaurant for breakfast is a game of Slap Yourself and Keep Away as you're constantly bitten by bugs and the birds are constantly landing on your table. The pool had lose tiles and the seats at the swim up bar had jagged edges. The property definitely needs updates and repairs. The worst of it were the mattresses. It felt like sleeping on non-bendable metal springs with a thin piece of cloth pulled over them. I woke up the first day with serious back pain and it hasn't subsided yet. The staff is hospitable and as helpful as possible.

Leisure Friends