Name: Staybridge Suites Tomball - Spring Area By IHG
Address: 10011 FM 2920, Tomball, 77375, US

10/10

Exceptional

18 Jul 2026

Parthiban

First class operation. Enjoyed my stay.

Self

2/10

Poor

16 Jul 2026

Elizabeth

Staff are terrible. Check-in was a huge hassle with snotty and rude young lady at front desk. Room had two broken items in bathroom. Also, hardly any water pressure in shower. Had a two bedroom suite and in one of the bedrooms, air conditioner unit in locked closet was so loud, we thought it was a big truck outside our window making a delivery in parking lot. Stay was for two night and when we had put some garbage outside our room in hall (no housekeeping available - available only 2 days in week), we got snotty call from front desk telling us to remove it and that WE had to take it to outside receptacle ourselves. Breakfast in morning was horrible and not very plentiful. Coffee was worst I have ever had. POOL WAS CLOSED AND LOCKED ENTIRE STAY - Did not state that when we booked hotel only a few days before. Door key had to be redone 3 different times as it would not work properly - of course, this meant I had to keep going back to front desk each time.

Friends_and_family Friends

2/10

Poor

13 Jul 2026

Jason

the man behind the counter was sleeping in the lobby and it took him 5 minutes to open the door. I had called the reservation line to confirm availability of a room checking in for Friday, 7/10, checking out 7/11, even though i was arriving after midnight. I booked the room, once the hotel attendant, woke up and open the door, he informed me that he had no availability at the hotel. I question him stating i just confirmed with the reservations line, but he again said no rooms. I asked for a refund as i had just made a reservation, he commented that their system was down and he could no process. He further added that i was being difficult, which i was not, I was simply looking to get a refund for a room i was not going to be staying in. This individual does not belong in a client facing role if he is not going to be amicable.

Self

10/10

Exceptional

09 Jul 2026

Cynthia

The room was clean and well stocked. The staff were helpful and friendly. I will definitely stay again. Thank you.

Self

10/10

Exceptional

30 Jun 2026

maria

Great staff. Big room clean

8/10

Excellent

29 Jun 2026

Leonard

Everything great, staff awesome. Pool was closed the entire time we were there without any previous notice.

Family_with_children

10/10

Exceptional

20 Jun 2026

Mary

I have stayed at this place a couple of times and have always enjoyed my stay there. Very clean rooms in the staff is very friendly very quiet as well.

Self

2/10

Poor

06 Jun 2026

Glenn

The pool was shut down by the city. The staff was awful .

Partner

10/10

Exceptional

05 Jun 2026

Guerlande

It was a good place to stay. I stay there again

Family_with_children

10/10

Exceptional

04 Jun 2026

James

This place was nice and I enjoyed my stay

6/10

Pleasant

01 Jun 2026

Erekah

The room is a little outdated, the couch had stains, and the pullout couch/bed was so uncomfortable but it was clean.

4/10

Poor

24 May 2026

Paula

I reserved a room for 4 adults & 2 kids, and was given a 1 King Size bed room with a small sleepr sofa that would only fit 2 kids. When I went to the front desk to change rooms, I was told that that's all they had. Our room only had towels for 3 people, and no bedding for the sleeper sofa. The pool was closed for renovation, so it was unusable. When I checked in, I was told Breakfast was served from 7 - 10 A.M. on the weekends, which is the standard practice for this hotel. When we went down for Breakfast at 7, we were told that the weekend operational hours were 7:30 - 10:30. I also asked for more towels, gave them my room number, and we never received any towels. FYi, rooms are not cleaned daily, if you stay there. After this visit, I will never stay at another Staybridge Suite.

Family_with_children

6/10

Pleasant

22 May 2026

Kristina

Nice room set up. Comfy bed. Extremely noisy in the room. Lots of clicking and popping noises. Other than that, decent stay.

Self

2/10

Poor

21 May 2026

Willie

Walls in the room were filthy. Looked like a dog dragged its body across the bottom portion of the walls around the whole room and the walls in the bathroom were grimy and had visible specs of trash on them. They switched me to another room and it stunk of weed and dirty feet. I ended up requesting a refund and booked an Airbnb, I would never stay here. One lady at the desk was somewhat helpful but there was a manager on site that was rude.

Self

4/10

Poor

21 May 2026

Timothy

The staff was very polite, respectful, and helpful. Breakfast was good and the young man that was working the breakfast bar did a great job keeping everything clean and ready.
When it comes to clean . Don't take your fur babies. They had no pop bags in any of boxes at there dog areas and they were not kept clean. The room that they claimed was deep cleaned after every guest leaves, that is another thing. My two dog are 13 years old, pad trained or outside. My male dog marked several spots on the carpet which told me that the room was not deep cleaned.
Now let's get to check in. I made a reservation to check in on a Monday and leave on Friday with 2 small dogs. When we arrived they checked us in I paid for our stay. When I went to bring in my dogs , I was informed that they did not charge me for dogs. Charged me another $172 for them to stay.

Partner

8/10

Excellent

18 May 2026

Alejandra

Buen servicio

Family_with_children

10/10

Exceptional

15 May 2026

Andrew

Courtney and her team were professional, friendly and accomadating to our reunion members. Thank you for a great stay.

10/10

Exceptional

21 Apr 2026

Rachael

This was by far the best hotel experience I have had since staying in them. This place was up to date on absolutely everything. Will stay here again

Partner

6/10

Pleasant

13 Apr 2026

Sandra

The water pressure in the shower was horrible and had to wait for a while for eggs at breakfast to be cooked.

Partner

10/10

Exceptional

13 Apr 2026

Travis

Very impressed by the facilites.

Partner

10/10

Exceptional

11 Apr 2026

Scott

Rooms are clean, modern, well maintained and have their own ice maker. AC works great! Lots of channels on the TV. Bed was super comfy. Staff was awesome. Breakfast was good.

Partner

10/10

Exceptional

10 Apr 2026

Hunter

Please don’t change a thing. The kitchen was stocked with essentials which was great. The fresh baked cookies were delicious and we loved the breakfast buffet options. Free laundry is wonderful when you’re a family with young kids. It was a nice, homey place to stay when visiting family.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

nancy

I was so tired when I arrived- Alfred and Laquisha (I hope I spelled her name right) were extremely helpful in making sure I was welcomed and offered services beyond their scope of their job. I felt right at home and extremely cared for. Thank you for assisting me and making my stay a wonderful one. I will be back!

Self

10/10

Exceptional

22 Mar 2026

Juan

Clean rooms

Family_with_children

10/10

Exceptional

18 Mar 2026

Katherine

Such a wonderful people working at this hotel. It’s my go to home away from home place. Very clean, very accommodating just wonderful!

8/10

Excellent

16 Mar 2026

Patricia

Awesome 👏👏

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

ROBERT

NA

Friends_and_family Family

8/10

Excellent

14 Mar 2026

Maureen

Kitchen well stocked. Bed comfortable.

Family

4/10

Poor

07 Mar 2026

Tyler

The rooms were very spacious and had a kitchen. The room was not very clean when we arrived, the floor was sticky, cleaning stuff was left on the counters. They have coffee for the room but no coffee maker. We asked two days in a row to have room cleaned and fresh towels, which did not happen. There is absolutely zero cell phone service in the hotel. Our phones were is SOS mode the whole time and couldn’t receive calls or texts. Even when we logged into their wi-fi, the signal was incredibly weak. The front desk workers were clueless on so many levels. They were unaware of where the rooms were. They closed the pool early for “maintenance” but no maintenance was being done. Overall, I would not stay here again, even with the large size of the room, didn’t make the stay any better.

Family_with_children

6/10

Pleasant

06 Mar 2026

Festus

The was well-equipped.

Family

10/10

Exceptional

01 Mar 2026

Brenda

Excellent, spotless

Family

10/10

Exceptional

28 Feb 2026

Bevyn

Easy checkin. Nice room. Good location. Nice outdoor space. Nice gym. Happy Hour. Free breakfast. LOVELY bed.

Self

10/10

Exceptional

19 Feb 2026

Katherine

It was a beautiful day as always. Everybody at the front desk was just absolutely wonderful and I was so honored to have my silver welcome back magnet on my door!

The cleanliness of of course the food outstanding we’ll see y’all again soon💕

10/10

Exceptional

15 Feb 2026

Anne

Room was exceptionally clean and BIG! The entire stay was very pleasant. Friendly staff.

The only issue we ran into was the side entry door nearest our room never allowed us in with our key cards and we had to use the front door.

Leisure Partner

8/10

Excellent

06 Feb 2026

Shane

Room, staff and atmosphere was great. The only issue was noise from the road that is the area not the hotel’s fault

Business Self

10/10

Exceptional

29 Jan 2026

Richard

Nice property with great service.

Friends_and_family Family

10/10

Exceptional

29 Jan 2026

Katherine

I had a great day as always. The hotel was very clean and the staff is above excellent.

4/10

Poor

12 Jan 2026

Peter

No ice machine…anywhere. You’re suppose to fill the ice trays in the frig for your ice, and wait…Doesn’t do a whole lot for when you walk in the door. Also tv is a joke. They must have changed subscription/plan. No Fox News, they got everything else though. Stayed several times, always had fox available. Channels not the same as on print out in room. Sheets were rough feeling.

Business

10/10

Exceptional

11 Jan 2026

Allison

Staff was kind & very helpful. Place was clean & continental breakfast was good. Would stay there again!

Leisure Friends

8/10

Excellent

31 Dec 2025

ronald

Room clean only issue toilet seats low and ac vents need direction guides, staff polite and attentive to visitors

Partner

10/10

Exceptional

31 Dec 2025

Katherine

All of the above

10/10

Exceptional

31 Dec 2025

Katherine

I stay here often when I come back to Tomball. The staff is amazing very professional! The cleanliness is perfection. Not sure I’ll stay in another place when I come down even close to the Woodlands give it a try.!

Leisure

8/10

Excellent

30 Dec 2025

Paul

Nice breakfast. Free daily newspaper. Room has a full size refrigerator, small electric stove, and a dishwasher. Our dishwasher didn't work though. Free washer and dryers too. I am a repeat customer at this hotel.

10/10

Exceptional

27 Dec 2025

Richard

Always a great experience when I stay at Staybridge Tomball!

Leisure Self

6/10

Pleasant

26 Dec 2025

Howard R

The AC in my room did not work well and it was warm in the room. The bathroom needs an update.

Leisure Self

10/10

Exceptional

19 Dec 2025

Jane

Great breakfast

Business

10/10

Exceptional

15 Dec 2025

Dennis S

Overall excellent stay

Leisure Partner

8/10

Excellent

14 Dec 2025

Brandon

Yes

Leisure Self

10/10

Exceptional

13 Dec 2025

Clifford

The room was very nice and clean. Check in and out was very easy. The Woman over the breakfast was exceptional. She was so nice, friendly and helpful.

Leisure Family

10/10

Exceptional

06 Dec 2025

Richard

Room was spotless, and had great service

Leisure Partner

10/10

Exceptional

03 Dec 2025

Thomas

Always a great and comfortable stay. Welcoming staff, clean and quiet rooms and a nice complimentary breakfast. My go to Tomball spot.

10/10

Exceptional

19 Nov 2025

Sharon

We’ve stayed at quite a few Staybridge locations. This was the cleanest and well kept location! Staff very friendly. Easy to get to.

Business_and_leisure Family

8/10

Excellent

17 Nov 2025

Phillip

Nice hotel but not well insulated. Breakfast was pretty good.

Leisure Pet

10/10

Exceptional

10 Nov 2025

Keith

Nice sized room. Clean. Beds and pillows comfortable. Good breakfast with plenty of choices.

It would have been nice to have breakfast start 30 minutes earlier on the weekend. Not everyone gets to sleep in & it would've been nice to not be rushed through breakfast before we had to get on the road.

Leisure Family

10/10

Exceptional

09 Nov 2025

Heidi

Staff was friendly and room was clean. Breakfast had good options

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

Jeremiah

Was decent loved it will be back again

Partner

10/10

Exceptional

29 Oct 2025

Elba

Super clean! Super friendly staff , a love the breakfast and happy hour .

Business

10/10

Exceptional

26 Oct 2025

Victoria

Very friendly staff. Check in was great. Hotel was clean and very nice.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Margaret

Convenient location. Safe. Clean.

Friends_and_family Family

6/10

Pleasant

22 Oct 2025

Joan

The room was had torn carpet
Cracked tiles
Night stand draw wouldn’t stay closed

Business Self

10/10

Exceptional

20 Oct 2025

Piper

Staff was kind, the breakfast was pleasantly surprising- tasted delicious and was different each morning! Room was clean, quiet and overall a great stay. We will be coming back next time!

Leisure Family

10/10

Exceptional

20 Oct 2025

Maria Luisa

Breakfast was excellent. The meats and eggs are fresh and warm. The staff are very visible and cleaning tables all the time. The room is spacious and clean. The staff are very friendly and professional.

Leisure Family

10/10

Exceptional

13 Oct 2025

Sandra

I know what to expect. The rooms are clean. I like the breakfast options. They are healthier and offer more selection than many other places. I like the breakfast room layout as well.

Leisure Partner

4/10

Poor

13 Oct 2025

Michael

The property was pet friendly. However, we were charged $75 for a pet fee when it indicated $15 per pet per stay. We have 2 dogs so it should have been $30! Also, our truck was broken into at dinner so we were only on the room for less than 2 hours when we checked out to drive back home. I went to check out and the front desk advised they would check us out in the morning. Apparently the desk worker was too busy eating to bother with it at the moment. Will not stay at hotel chain again.

Partner

2/10

Poor

11 Oct 2025

joseph

Canceled as im almost there to check in. Unacceptable. Family didnt get Canceled they didnt book through expedia and didmt get Canceled. They said there was no issue with AC in the building.

10/10

Exceptional

30 Sep 2025

Joshua

Breakfast was good and room was clean.

Friends_and_family Family

10/10

Exceptional

27 Sep 2025

Tom

Super accommodating front desk staff. Delicious breakfast, Room was clean as could be. Overall great experience

Business_and_leisure Pet

10/10

Exceptional

30 Aug 2025

Garrett

It was great

Business Self

10/10

Exceptional

30 Aug 2025

Garrett

Free!! Laundry facilities!!

All the staff were exceptional!! I had an issue with the microwave and they were promoted about replacing it! The maintenance man who took care of it was very good and understanding

Business Self

10/10

Exceptional

28 Aug 2025

Steve

Love it here

10/10

Exceptional

21 Aug 2025

Katherine

Clean

Leisure Self

6/10

Pleasant

14 Aug 2025

Willie

The property is great, the room was good but had some cleanliness issues. The food is good and the staff was great.

Leisure Pet

10/10

Exceptional

09 Aug 2025

Monica

Perfect!

Our room was spacious, and the bed was so comfortable. We enjoyed our two nights there. Breakfast was delicious too!

Partner

10/10

Exceptional

07 Aug 2025

Laura

I had to have a room with a kitchen in order to do some food prep for a celebration I was in town for. The Staybridge Suites was the perfect solution! The suite was spacious and clean. I particularly liked the set up in the kitchen, the spacious walk-in shower and the very comfy king bed. The breakfast buffet was more extensive than I expected, and the food and beverage selections were beautifully displayed. All of the selections I chose were fresh and tasty. I particularly liked the fresh fruit, and the blueberry muffin was especially good! All of the staff members I had contact with were very helpful and accommodating. I would definitely stay here again if the opportunity ever arises!

Leisure Self

8/10

Excellent

07 Aug 2025

Sarah

Spacious rooms

Leisure Family

8/10

Excellent

05 Aug 2025

Jacquelyn

Some hiccups but i will be back!!

Ive always loved staying here just to get away from the regular routine. Room was comfortably cool and good view of the pool. However, there was no light directly over stove (under microwave) but we didnt bring it up because we coukd use the overhead light to cook with. I do prefer to leave the stove light on during the night so we dont trip moving about at night. Also, the frying pan was dirty!! It had caked on food all over inside. There was an attempt to maybe just clean it in the dishwasher, but that was not enough. And the maids would have seen this when moved it from the dishwasher to its spot in the cabinet. We didnt want to make a big deal, so we washed it ourselves. After we used it, i then scrubbed it again to remove some of the real tough spots from our dinner. Other than that, i enjoyed my stay and already ready to come back!!!

Partner

10/10

Exceptional

31 Jul 2025

Leon

Loved our stay

Leisure Family_with_children

10/10

Exceptional

29 Jul 2025

Tyrone

The first room 408 was moldy even the fridge. I was moved to a better room which was very comfortable. Kitchenette with dishwasher pots etc. Free laundry facilities. Breakfast was good. It had different items each day but also had standard items. Pool, grill, daily newspaper, close to stores and mall. Staff mostly helpful.

Leisure Family

6/10

Pleasant

20 Jul 2025

Jayna

The staff at the front desk were friendly and helpful. The lady that worked the free breakfast every morning we were there was crabby and curt. The overall experience was fine, but the property definitely needs to be updated. Peeling paint, broken tiles, scuffed and dirty walls were all things that need to be addressed. In our suite, the kitchen was nice but the bathroom was tiny and dingy. The shower curtain was gross and should have been replaced long ago. The bedroom and living area were fine.

Leisure Family

8/10

Excellent

18 Jul 2025

Kimberly

I had my service dog with me there for 14 days. The website showed that there would be no charges for service animals. The front desk insisted I would have to pay $75 after check out so they can clean the carpets. They never went in to clean the carpets.

Leisure Self

10/10

Exceptional

18 Jul 2025

Ryan

Excellent!! Great Place To Stay. Staff Was Very Friendly. ⭐️⭐️⭐️⭐️⭐️

Business Self

8/10

Excellent

13 Jul 2025

Ronald

Great choice in Tomball

Nice clean hotel with good amenities. Suite with a small kitchen area. Would definitely return if in the area.

Partner

6/10

Pleasant

06 Jul 2025

Rebecca

It could been a good stay…

Pros: helpful, friendly staff at check-in, good variety at breakfast, comfy room
Cons: dogs in room next door barked nonstop from 8 p.m.until after midnight. Called the front desk at 10; they offered us a different room, but this was not satisfactory since we had unpacked and were already in bed. Then they said they would take care of it, but the barking continued for more than 2 hours after the call. I realize they had limited options at that point, since the dogs’ owners were apparently out of the room. It would be helpful if hotels that welcome pets had policies that provide for a good night’s sleep for their other guests—perhaps put all pet owners on one floor, or at least inform pet owners that quiet hours are strictly enforced (between 10 p.m. and 7 a.m. would not be unreasonable—although to be honest nonstop barking is annoying at any time of day). This hotel is conveniently located in an area we visit once or twice a year, but we will not return unless we can be assured it will meet our most basic requirement in a hotel, which is a restful stay and uninterrupted sleep.

Partner

10/10

Exceptional

02 Jul 2025

Randy

A Great Stay

Every member of the staff at the Staybridge Suites Tomball that we have interacted with has been friendly and helpful. They’re working all the time to keep the hotel clean and accommodating, and we really appreciated that. If we ever had a need to come back to the area, I would 100% stay in this hotel again.

Friends_and_family Family

2/10

Poor

08 Jun 2025

Janette

The front desk person (blonde hair) does not have a customer service etiquette, does not even acknowledge us when we check in. She was there in the front and I have to say hello to her first. Shower was clogged, we stayed for 7 days only cleaned our room twice, does not pick up our trash, water in the shower was slow , we don’t have comforter for 2 days. We stayed on the 4th floor, our breakfast on the last day coffee was cold

Business Family

4/10

Poor

04 Jun 2025

Linda

I left a pajama top in hook in bathroom behind the door but they said they didn’t find it.

Business_and_leisure

6/10

Pleasant

27 May 2025

Carlos

The hotel was in a okay condition. The rooms could use an upgrade.

Leisure Partner

2/10

Poor

18 May 2025

kelsey

Disappointed and Frustrated – Avoid This Location

I stayed at Staybridge Suites in Tomball, TX, and the experience was terrible. I booked a large room, but it was 85 degrees due to a broken AC. After reporting it, we were moved to a much smaller room with no apology, compensation, or price adjustment.

In a separate room, my girlfriend and infant son found a jumping beetle in the bed. We were moved again — this time at 1am — having to pack everything and relocate with our baby.

The night desk clerk was polite and somewhat helpful, assuring us the manager would be in the morning. But instead of a manager, we were met with a woman who appeared to be under the influence, which was alarming and unprofessional.

I paid for the Staybridge experience and instead got something resembling a run-down motel. No accountability, no solutions. I left feeling disrespected and extremely dissatisfied. I won't be returning, and I don’t recommend this location to anyone expecting comfort, cleanliness, or basic service.

--still havent heard back from the \"manager\"

Friends_and_family Family

10/10

Exceptional

17 May 2025

Shalena

I have no complaints! I enjoyed my stay

10/10

Exceptional

04 May 2025

Rene

Excellent service and clean!

Upon checking in the room wasnt ready and we were upgraded to the 2 bedroom suite. Beautiful and spacious room with all amenities and 2 fullsize bathrooms. Kitchenette with dishwasher, coffeemaker and full size fridge. Excellent stay and would highly recommend to anyone looking for a cozy and clean hotel on Tomball.

Friends_and_family Family

10/10

Exceptional

04 May 2025

Nicole

I absolutely enjoyed my stay. The hotel was clean and the staff were amazing. I would definitely recommend this hotel.

Leisure Family_with_children

10/10

Exceptional

27 Apr 2025

Lisa

I received an upgrade and felt like a princess! Lovely room!!!

Leisure Self

10/10

Exceptional

22 Apr 2025

Ebony

Loved it

10/10

Exceptional

12 Apr 2025

Nancy

Check-in was easy. The staff were nice and helpful. The room was clean and the bed was comfortable.
I recommend this property.

4/10

Poor

17 Mar 2025

Blake and Brooke

Multiple times during our stay our key cards quit working. We were there four nights and were not provided any housekeeping services despite asking for them.

Leisure Family

6/10

Pleasant

22 Feb 2025

Raysa

Room had mold, broken pieces and dirty walls. Breakfast starts at 7:30 in Saturdays.
Otherwise, quite room.

Leisure Family

10/10

Exceptional

19 Feb 2025

Heidi

Comfortable beds, apartment like rooms, clean and great customer service!!!