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Red Roof Inn Houston - Willowbrook

Houston - TX · United States

19319 Tomball ParkwayView location

8.8/10Excellent698 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort9.0/109.0
Condition9.0/109.0
Amenities8.4/108.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Red Roof Inn Houston - Willowbrook

Ideally located in the Willowbrook area, Red Roof Inn Houston - Willowbrook promises a relaxing and wonderful visit. Offering a variety of facilities and services, the property provides all you need for a good night's sleep. Service-minded staff will welcome and guide you at Red Roof Inn Houston - Willowbrook.

Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. Red Roof Inn Houston - Willowbrook is an excellent choice from which to explore Houston (TX) or to simply relax and rejuvenate.

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Located in Houston, Red Roof Inn Houston - Willowbrook is within a 5-minute drive of Kickerillo-Mischer Preserve and Bowlero Willowbrook. This hotel is 13.8 mi (22.2 km) from Houston Premium Outlets and 1.4 mi (2.2 km) from Mandolin Gardens Park.

Make yourself at home in one of the 116 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Conveniences include desks and microwaves, as well as phones with free local calls. Featured amenities include a 24-hour front desk, coffee/tea in a common area, and a vending machine. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Concierge
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No elevators LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 36 Pet max weight (per pet) in lb is 80 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • You need to know
    • Up to 17 children stay free when occupying the parent or guardian's room, using existing bedding.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.
    • Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.
  • Minimal age
    18
  • Optional fees
    • Pet fee: USD 15 per pet, per night (maximum USD 105 per stay)
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Bowlero Willowbrook 0.8 km / 0.5 mi
Mandolin Gardens Park 1.7 km / 1.1 mi
Houston Methodist Willowbrook Hospital 2 km / 1.2 mi
HP Campus 2 km / 1.2 mi
100 Acre Wood Preserve 2 km / 1.3 mi
St. Luke's Hospital At The Vintage 2.1 km / 1.3 mi
Aerodrome 2.1 km / 1.3 mi
Kickerillo-Mischer Preserve 2.3 km / 1.5 mi
Vintage Park 2.7 km / 1.7 mi
Matzke Park 2.7 km / 1.7 mi
Willowbrook Mall 3.3 km / 2.1 mi
UT MD Anderson Cancer Center 3.8 km / 2.3 mi
Stone Moves Indoor Rock Climbing 3.8 km / 2.4 mi
Mountasia Houston 4.2 km / 2.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 40
  • Number of floors (main building): 2
  • Double rooms: 15
  • hotel
  • Small pets allowed (under 5 kg)Extra charge
  • Large pets allowed (over 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
Show 17 more facilities & services
  • Wi-fiExtra charge
  • Local and international calls
  • Multilingual staff
  • Air conditioning in public areas
  • Smoke detector
  • Newspaper stand
  • Newspapers
  • Towels and bed linenExtra charge
  • Café
  • Restaurant
  • Printer
  • Snacks
  • Deposit on arrival
  • Early Check-inExtra charge
  • Identification card at arrival
  • Non-smoking establishmentExtra charge
  • Minimum check-in age: 18
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE DELUXE SMOKINGDOUBLE • DELUXE SMOKINGDBL.DX-JK

    Photos are not available for this room type.

    Red Roof Inn Houston - Willowbrook

    DOUBLE DELUXE SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Red Roof Inn Houston - Willowbrook

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accesible DeluxeQUADRUPLE • Accesible DeluxeQUA.H6-DX

    Photos are not available for this room type.

    Red Roof Inn Houston - Willowbrook

    QUADRUPLE Accesible Deluxe

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accesible Deluxe

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH KITCHENETTEDOUBLE • WITH KITCHENETTE • 1 Bedroom • 28 m²DBL.KT
    DOUBLE WITH KITCHENETTEPhoto unavailable5 photos

    Red Roof Inn Houston - Willowbrook

    DOUBLE WITH KITCHENETTE

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KT

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room KING BED NON SMOKINGRoom • KING BED NON SMOKING • 1 Bedroom • 28 m²ROO.KG-NM
    Room KING BED NON SMOKINGPhoto unavailable4 photos

    Red Roof Inn Houston - Willowbrook

    Room KING BED NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.KG-NM

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 28 m²DBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable5 photos

    Red Roof Inn Houston - Willowbrook

    DOUBLE KING BED NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE WITH KITCHENETTEDOUBLE • DELUXE WITH KITCHENETTE • 1 Bedroom • 28 m²DBL.DX-KT
    DOUBLE DELUXE WITH KITCHENETTEPhoto unavailable5 photos

    Red Roof Inn Houston - Willowbrook

    DOUBLE DELUXE WITH KITCHENETTE

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KT

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE NON SMOKINGQUADRUPLE • DELUXE NON SMOKINGQUA.DX-NM

    Photos are not available for this room type.

    Red Roof Inn Houston - Willowbrook

    QUADRUPLE DELUXE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE TWO QUEEN BEDSDOUBLE • DELUXE TWO QUEEN BEDS • 1 Bedroom • 28 m²DBL.2Q-DX
    DOUBLE DELUXE TWO QUEEN BEDSPhoto unavailable3 photos

    Red Roof Inn Houston - Willowbrook

    DOUBLE DELUXE TWO QUEEN BEDS

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-DX

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Red Roof Inn Houston - Willowbrook

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR SMOKINGDOUBLE • SUPERIOR SMOKINGDBL.SU-JK

    Photos are not available for this room type.

    Red Roof Inn Houston - Willowbrook

    DOUBLE SUPERIOR SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accesible DeluxeDOUBLE • Accesible DeluxeDBL.H6-DX

    Photos are not available for this room type.

    Red Roof Inn Houston - Willowbrook

    DOUBLE Accesible Deluxe

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accesible Deluxe

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE QUEEN BEDQUADRUPLE • DELUXE QUEEN BEDQUA.DX-QN

    Photos are not available for this room type.

    Red Roof Inn Houston - Willowbrook

    QUADRUPLE DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 1 Bedroom • 28 m²DBL.KG-SU
    DOUBLE SUPERIOR KING BEDPhoto unavailable6 photos

    Red Roof Inn Houston - Willowbrook

    DOUBLE SUPERIOR KING BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Red Roof Inn Houston - Willowbrook

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE WITH KITCHENETTEQUADRUPLE • DELUXE WITH KITCHENETTEQUA.DX-KT

    Photos are not available for this room type.

    Red Roof Inn Houston - Willowbrook

    QUADRUPLE DELUXE WITH KITCHENETTE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE WITH KITCHENETTE

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-KT

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Red Roof Inn Houston - Willowbrook

8.8
Excellent
698 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
9.0 /10
Condition
9.0 /10
Amenities
8.4 /10
100 reviews shown
10/10
Exceptional
15 Jul 2026
Jean
Room was clean and in a good location. No problems
Partner
10/10
Exceptional
08 Jul 2026
Richard
Wished it had better coffee with real cream.
Family
10/10
Exceptional
28 Jun 2026
Edith
I've visited pretty much all the hotels in the area and there's always some issue. Red Roof is just the better hotel and I'll be coming back.
Partner
6/10
Pleasant
27 Jun 2026
Francis
At the price I paid, I knew I was going with a bare bones property and boy, was this exactly that! The room was clean, but very “spartan”—lacking in any kind of vibe or comfort. The rooms are all outdoor-accessible, so background noise with kids playing in the parking lot, et al, and having to squeeze past some rather sketchy looking other guests was. . .interesting. The office staff was behind glass, so who knows the story there. But again: this place was cheap (the World Cup was going on in Houston and that kicked up both hotel and rental car rates), so one needs to temper certain expectations of luxury. Still, a couple of things prospective guests should know about: the room was too warm for a Texas summer. The air conditioning could not be set below a certain degree and that affected being able to sleep. There was low water pressure in the tub shower and the surface was very slick—dangerously so. I’d be amazed if older people or those physically compromised have not fallen in those tubs. It was kind of scary. Definitely a case of “you get what you pay for” and I concede that for families needing more than one room, for example, this place might be right for their budget.
Self
10/10
Exceptional
14 Jun 2026
Jessejames
Clean Rooms, Parking, Air Conditioning was great
Partner
2/10
Poor
13 Jun 2026
Andre
The staff watched my family and I as if we didn't belong...the hotel was packed!!! And they stood downstairs from our room and just watched 👀 our room, at point him and his wife would walk the property parking lot past our car staring at our room. The staff made our stay extremely uncomfortable for no reason we did nothing wrong, we followed the rules!! But was profiled from the time we checked in to the time we checked out
Friends_and_family Family
10/10
Exceptional
10 Jun 2026
Mike
Staff were great and the hotel room was very clean
Self
10/10
Exceptional
07 Jun 2026
David
Wonderful staff. So friendly and helpful. Rooms very clean.
Friends_and_family Family
10/10
Exceptional
25 May 2026
Peggy
I was pleasantly surprised at how clean the room was. I liked that I could see my car from my room. The parking lot is very well lit so I felt safe. It's was a very quiet area while I stayed even with it being Memorial Day Weekend.
Self
8/10
Excellent
20 May 2026
Becky
The air conditioning took a while to cool off the room and the water pressure wasn’t the best but the room was very clean and nicely updated.
Self
10/10
Exceptional
05 Apr 2026
Amy
Rooms are very clean staff is very friendly and it's quiet and peacefu
10/10
Exceptional
28 Feb 2026
Shawna
I loved how they allowed your fur babies to stay as well. Like most don’t!
10/10
Exceptional
21 Feb 2026
Charles
Yes room was very clean and man at front desk was very friendly.
Self
10/10
Exceptional
14 Feb 2026
Charles
Nice TV channels
Business
10/10
Exceptional
04 Feb 2026
Charles
Clean and spacious
Business
10/10
Exceptional
01 Jan 2026
Maria I
Very good hotel, excellent location, and the service was very efficient and friendly. I would go back there again. Thank you everyone.

The best cleaning staff I've ever seen, the staff and the service is excellent, and very attentive. I recommend it 1000%!. Thank you, everyone you were very kind. Happy New Year 2026!

Maria and Family
Friends_and_family Family
8/10
Excellent
27 Dec 2025
Lauren
Clean facilities, nice amenities, professional staff, but lacked a night stand with light near the bed.
Friends_and_family Family
10/10
Exceptional
14 Dec 2025
Robert
Good location, room was spacious, it was very clean, had a mini fridge and a blow dryer. What more do you need at this price point?
Self
8/10
Excellent
23 Nov 2025
Marcus
Bed was incredible, a/c worked unlike other places I’ve stayed at only reason I’m not giving 5 stars is bc there was a weird smell in my room and not many channels on tv. Other than that it was great and I appreciate non smoking for every room, love that.
Business_and_leisure Self
10/10
Exceptional
22 Nov 2025
Jackie
The rooms were very clean. The staff was friendly. It was extremely quiet at night.
10/10
Exceptional
06 Nov 2025
Kellyn
Please provide a non slip for the shower - the bathroom is very clean but the tub is slippery and i felt like I was going to slip and fall. The towels are the softest ive ever had in a hotel amd the bed is super comfortable - i slept like a baby!!
Friends_and_family Family
10/10
Exceptional
03 Nov 2025
Deborah
Clean room staff great
6/10
Pleasant
01 Nov 2025
Stefanie
A few roaches were spotted. One was on the night stand by the bed and one on the dressing table/sink
Partner
10/10
Exceptional
27 Oct 2025
Mary Ann
Friendly staff welcomed me and my pet. Hotel area was fenced in and clean. Ample space to walk my dog on grass. Room was clean and comfortable. Coffee in the lobby. Overall a good place for people traveling with pets.
Self
2/10
Poor
26 Oct 2025
Ena
This was a horrible experience, from individuals sinking weed in common areas. Multiple power outages, no air , lights in the room not working, roach in the bathroom and once microwave was moved old food on the counter. Please avoid this hotel!
Leisure Family
10/10
Exceptional
17 Oct 2025
Soynya M
Very clean, easily accessible, and fairly quiet(traffic noise, but that's expected considering proximity to the highway)
10/10
Exceptional
06 Oct 2025
Jeremy
Overall I had a great experience the room was very clean and fresh smelling the staff was very accommodating and in a good location.
10/10
Exceptional
02 Oct 2025
Ajit
Excellent hotel for the budget traveler. Likely the best red roof I have stayed at. Property is well maintained and room is roomy and well appointed (ex coffee machine). Deserves a very high rating!
Business Self
2/10
Poor
19 Sep 2025
Daniel
We checked out of our hotel room this morning and came back as soon as we realized we left behind our medication in the fridge at the hotel. When we went into the front office, the attendant which happens to be the owner was extremely rude to us. Telling us he threw the insulin in the dumpster outside. The medication was clearly marked in the pharmacy bottles and should be known how expensive it is to replace. My husband had to get inside the dumpster to retrieve the meds, all the while the attendant told him he would call the police on him. We understand we left the medication behind and it was our fault but out of courtesy they could have held onto it for an hour or two to see if we would come back for it. Very unprofessional behavior, an apology would have been sufficient but the demeanor and rude attitude was uncalled for. We won’t be back.
Leisure Partner
2/10
Poor
17 Sep 2025
Barbara

No elevator - Put my personal information at risk.

My last experience with Red Roof Inn was in New Jersey 40 years ago. It was good. I came to North Houston due to a death in the family. I'm 73 and had to haul my bags up an outside stairwell with no elevator. A packet of Kleenex was the only amenity in the bathroom. The ice machine was outside downstairs - and I arrived after dark.
But was the worst, the attendant photocopied my drivers' license. That, along with my credit card, puts me a risk for identity theft. When I asked what they did with the license copies after payments were secured. He just kept saying what if someone else called in and claimed I posed as them. He could SEE I matched my ID.
I moved to the Hyatt the next night. Still want the photo copy of my ID destroyed.
Self
10/10
Exceptional
10 Aug 2025
Michele
Nice and clean
Leisure Self
10/10
Exceptional
08 Aug 2025
Neftali
Very clean rooms. I stayed here about 6 nights. Had extended my stay once and then left and came back for a 6th night. Both rooms were very clean. Only complaint was TV didn’t work in the second room when I came back for the night but that was ok.
8/10
Excellent
02 Aug 2025
Martha
This was my second time staying here. My room was spacious and clean, check-in was easy. The bathtub was great with nice, hot water. The parking lot was really crowded, but I guess that just means they are popular -- and for good reason. My mattress wasn't very comfortable and felt a little cheap, unfortunately, but everything else was good.
8/10
Excellent
27 Jul 2025
THOMAS

Maybe

Well THE HOTEL IS CLEAN ITS WAS NICE FOR THE PRICE BUT ITS NOT A HILTON HOTEL BUT IT WAS OK FOR A QUICK NIGHT STAY
Business
2/10
Poor
27 Jul 2025
Danielle

Horrible hotel. Avoid at all costs.

Horrible hotel. I have no clue how they have a positive rating. The room was filthy. There was a condom wrapper under the bed. Old food in the fridge and the ac leaked water on the floor. The managers solution was to give us extra towels. Avoid at all costs. Even for a cheap hotel it was a poor experience
Friends_and_family Family
4/10
Poor
16 Jul 2025
Camhuyen
Cdz
Leisure
10/10
Exceptional
14 Jul 2025
Beauty Da
Love the stuff , they are there for every need and concern.
Leisure Self
10/10
Exceptional
26 Jun 2025
Jackie
Quiet, friendly and clean
Leisure
10/10
Exceptional
26 Jun 2025
Steven
NA
10/10
Exceptional
03 Jun 2025
Jackie
I stay here frequently because of the cleanliness and fruendly staff. It is always quiet and peaceful.
Leisure Self
8/10
Excellent
02 Jun 2025
Derrick
I stay here when am in town for class. Nice 1
Business
10/10
Exceptional
31 May 2025
L M
I'll be back!
10/10
Exceptional
23 May 2025
Jana
This is a great hotel, especially when traveling with pets! It's very clean, has a nice fridge and microwave, good size rooms and even has soap and shampoo dispensers. I liked it so much I stayed here again on the way back. If you're looking for an inexpensive hotel in a safe neighborhood, I highly recommend it! I would definitely stay here again if I come back to Tomball.
Leisure Pet
10/10
Exceptional
18 May 2025
Heather
Great price, the room was cleaned and comfy bed.
Leisure Pet
10/10
Exceptional
18 May 2025
Aaron
Gery clean and quiet
Business_and_leisure Family
10/10
Exceptional
08 May 2025
Tonya
Wonderful
10/10
Exceptional
25 Apr 2025
Jaime
I love staying here. I stay here all the time while im at hospital.
Business Self
6/10
Pleasant
15 Apr 2025
Barbara
Watch your vehicle. LOTS of fast moving traffic on the road directly in front.
6/10
Pleasant
30 Mar 2025
Jessica

Basic but Clean and comfortable bed

Do not expect alot but the price was great. I went because it was near my daughter's apartment. It was sparse (which is good w/me) but everything was clean and bed very comfortable. Property o.k. . I didn't feel unsafe, but didn't feel super safe. It was quiet at night . There was a couple of people smoking what I don't know but not cigarette smell. (Brightside better to smoke outside than inside) . Check in and out was no problem.
Self
8/10
Excellent
21 Mar 2025
Lance
Close
Business Self
10/10
Exceptional
11 Mar 2025
Sandra
Mike at check in was absolutely amazing!! The room was beyond clean, like the cleanest hotel I’ve stayed in. The room was extremely roomy and the bed was very comfortable
Business
10/10
Exceptional
09 Mar 2025
Jose
Very clean and well maintained
Business Self
6/10
Pleasant
08 Mar 2025
Kent
Area is not good, room smelled so had to change rooms
Partner
10/10
Exceptional
15 Feb 2025
Jackie
Nice quiet clean hotel with a friendly staff
Business_and_leisure Self
10/10
Exceptional
28 Jan 2025
Jackie
Nice quiet property
10/10
Exceptional
03 Jan 2025
Chanette
Loved the room and area!! Great friendly staff
Business Pet
10/10
Exceptional
01 Jan 2025
Jaime

Very Clean & tidy

Very clean,Nice Staff I will back soon.
Friends_and_family Family
10/10
Exceptional
26 Dec 2024
Maria Ximena
Clean and conveniently located, good rates.
Partner
10/10
Exceptional
09 Dec 2024
Johnny
Friendly staff. Rooms are clean
Business
10/10
Exceptional
08 Dec 2024
Derrick
I stay here when my family doesn't travel with me.
Business
10/10
Exceptional
03 Dec 2024
Johnny
Place was good all things considering. I mean it's not a five-star combination by any stretch of the imagination but if you need a place to stay you can't go wrong here
Business_and_leisure
10/10
Exceptional
26 Nov 2024
Jackie
The managers are super sweet and friendly.
Business_and_leisure
8/10
Excellent
25 Nov 2024
Maurice
It was very well lighted. Didn't like the empty property next door.
Business_and_leisure
10/10
Exceptional
24 Nov 2024
Christian
A hotel that's affordable and solid....a rare combination.
6/10
Pleasant
16 Nov 2024
Richard

loud road noise

The room 201 was nice, but the road noise from the highway was too loud and I was not able to sleep at night. We had to leave a day early because was not able to take another night of not being able to sleep.
Partner
10/10
Exceptional
14 Nov 2024
Robin
It was very clean and staff was friendly. Great price point too!
10/10
Exceptional
12 Nov 2024
Austain
really nice
Leisure Partner
6/10
Pleasant
12 Nov 2024
Nina
the front desk staff was rude and demanding. they called me at 1:15p demanding that i come and check in early so they could charge me (check in isn’t until 3). i arrived at the motel and there was food trash all over the parking lot. the vending and ice machines did not function properly. just felt like a very low class motel.
Leisure Self
10/10
Exceptional
30 Oct 2024
Edward
3rd time staying here and as always very good. The staff are friendly and professional and the rooms are clean and comfortable.
The front desk called me before I arrived to ask me what time I was arriving,
Thanks, I will return.
Leisure Pet
2/10
Poor
12 Oct 2024
Patrick
Checked out 5 minutes after I got there. Was 2 roach in the bathtub and bed bugs
Self
6/10
Pleasant
12 Oct 2024
Untraka
We killed a few roaches throughout our one night stay. Other than that everything was fine.
Leisure Family
10/10
Exceptional
08 Oct 2024
Jackie
Clean and quiet place.
Leisure Self
10/10
Exceptional
07 Oct 2024
Dave
This day was a lot better than I was expecting I was pleased.
Leisure Family
4/10
Poor
05 Oct 2024
Emma
Check-in was easy, area felt safe, and room was nice and spacious, but unfortunately the bathroom was lackluster. The shower curtain was stained and my towels were not clean. One of them had someone else's hair on it and the other had mascara marks on it. Unfortunately only realized this after I had tried to use said towels. Luckily I had one of my own to use and since it was late I was too tired to talk to the property about it, but definitely disappointing for nearly $80.
Business Self
10/10
Exceptional
03 Oct 2024
Edward
Very good, I recommend to everyone.
Business_and_leisure Pet
10/10
Exceptional
01 Oct 2024
Jackie
Very clean and nice room
I will definitely be using this property again
Leisure Self
10/10
Exceptional
01 Oct 2024
Roberto
Clean room
Business_and_leisure Pet
6/10
Pleasant
30 Sep 2024
Xavier
NA
Leisure Family
10/10
Exceptional
24 Sep 2024
ricardo
Good
4/10
Poor
13 Sep 2024
Bernika
Room door latch was broken, I felt very uncomfortable sleeping.
Business_and_leisure
10/10
Exceptional
11 Sep 2024
Alana

Excellent front desk and cozy room

Check in was smooth and the man the checked us in was amazing and understanding of our situation due to us being evacuees. The room was comfortable. None of us wanted to get out of the bed. If the kids weren't going back to school tomorrow, we definitely would've stayed another night. Only thing i didnt like was how slick the tub was. I almost busted my butt. Would definitely stay again though.
Friends_and_family Family
10/10
Exceptional
05 Sep 2024
Cynthia
The host was very pleasant
Leisure Partner
10/10
Exceptional
04 Sep 2024
billie
I stayed here with my daughter and my grandson. The property is small, but quiet and we felt safe. Was nice and clean and we only stayed for one night. It is in a great location near shopping and plenty of dining options.Excellent for the price. I highly recommend this property.
Leisure Family_with_children
8/10
Excellent
02 Sep 2024
Cantrell
They didn't have any soap or shampoo thank God that I travel with my personal hygienes.
Leisure Partner
2/10
Poor
01 Sep 2024
Christina
I didn’t stay. It was dirty and smelled of cooked food all through the hallways. Kids running in the hallway.
Business_and_leisure
10/10
Exceptional
30 Aug 2024
Torie
Quiet location close to dining and movie theater
Self
8/10
Excellent
28 Aug 2024
Dwayne
Good service!
Business Self
10/10
Exceptional
26 Aug 2024
Oscar
Nice spot
8/10
Excellent
26 Aug 2024
QUYNH
Thank you
Friends
6/10
Pleasant
21 Aug 2024
Shawn
The place is clean and seems to be well kept. We had to check in late as we got a flat tire on the highway and had to change it while traveling. We got in at 3am and the front desk treated us terrible for being late even after we call and let them know then wanted to charge me after I already paid on hotels.com. The physical place is good but staff needs work!
Partner
10/10
Exceptional
16 Aug 2024
Christina

Great

Awesome motel, Fast, friendly check-in, Brightly lit and secure parking, Very clean rooms, comfortable bed.
Friends_and_family Friends
8/10
Excellent
07 Aug 2024
Cynthia

Clean and comfortable

Clean and comfortable. Staff was kind. Coffee wasn’t great but I will admit I a coffee snob.
Business
10/10
Exceptional
06 Aug 2024
Robin

Roaches

It was a very nice room. Very nice view of parking lot. My room was on lower level. I stayed 7 days. The only problem was it had roaches. And those bugs that roll-up into little black balls. And there was a large gap under door and down the side of door. It needed door strips and guards to prevent bugs from crawling neath doors.
Self
10/10
Exceptional
23 Jul 2024
Ashlie
Loved the hotel
Business_and_leisure Self
2/10
Poor
18 Jul 2024
Onicko

Power outage

Booked the hotel for one night and no one was there for check in and they had no power. Why would they list that they had availability when they weren’t even open?
Self
10/10
Exceptional
16 Jul 2024
Carla
Everything was great in and around the property. The only thing i did not enjoy was climbing stairs. I use a cane/walker and it was very difficult. Other than that it was a great stay
Leisure
2/10
Poor
13 Jul 2024
Robert
They canceled my reservation and I still have not been returned the money. The man at the front desk was extremely rude. I wasn’t even allowed to wait to see if they would have a room available. While I was in there another guy was in there saying that they kept changing his rate and charging extra for the extra person in his room.
Leisure Family
2/10
Poor
13 Jul 2024
Michael

Worst Customer Service Ever Experienced!

The front desk person that night was absolutely horrible and extremely disrespectful to me and the rep at hotel.com When I called to confirm the reservation the front desk person whose name is Mike kept picking up the phone and hanging up in my face. When he finally said hello I asked him why he was hanging up and he said because I kept calling bothering him and would not stop calling. Then he told me to stop calling bothering him because he was trying to get his computer back up. He told the Hotel.Com rep the same thing. He ought to be fired and never allow to work at a hotel front desk again. Who does that?
2/10
Poor
13 Jul 2024
Marissa
The man at the counter was HORRIBLE!! Very very rude and heartless. SAVE YOUR TIME AND MONEY! Very sketchy too. We did not feel a bit safe.
Family
2/10
Poor
13 Jul 2024
Stephanie
Hotel was closed due to power outage 4 days before I was supposed to arrive. They took reservations anyway.
Leisure Self

Location & surroundings

Red Roof Inn Houston - Willowbrook
19319 Tomball Parkway, Texas, United States

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Red Roof Inn Houston - Willowbrook

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