Hilton Garden Inn Houston Northwest

6/10

Pleasant

22 Apr 2026

Joseph

Breakfast ok. Room smaller then what i would figure

Partner

6/10

Pleasant

19 Apr 2026

Kelsha

My bathroom was dirty had hair in the shower after the housekeeper came clean blue shampoo out the shower there was still previous guess hair the floor was not cleaned and my bedding had stains …housekeeping didn’t come refresh my room or bring towels

Self

10/10

Exceptional

19 Apr 2026

Jaime

Very clean and spacious

Family_with_children

8/10

Excellent

12 Apr 2026

RACHEL

Overall good. The air freshener on a timer was overwhelming. Small things are overlooked- one bath towel in the room a check in, room was warm, what appeared to be dried shaving cream or soap on the bathroom door. Nothing major but still didn’t deserve 5 stars.

Pet

4/10

Poor

06 Apr 2026

Lakesha

Bad smell in the hallways and hair was in the shower and they internet was down

10/10

Exceptional

03 Apr 2026

Diana

I only ate breakfast once but it was great

Pet

10/10

Exceptional

02 Apr 2026

Duane

This is the second time I stayed at this hotel.

Family_with_children

4/10

Poor

29 Mar 2026

Brandon

The first night we arrived, we went to take a shower and realized there was only one towel in the bathroom. I thought it was weird that there was not a “Do Not Disturb” sign to put on the door. And then I realized why there wasn’t one. They do not have housekeepers that come by each day to make the bed and keep the rooms clean. The AC in the room was the loudest that I have ever experienced, it literally woke me up when it would kick on in the middle of the night. The bedding was poor quality also. Definitely not worth what we paid to stay there.

Partner

10/10

Exceptional

28 Mar 2026

Layne

Quick check-in, clean and comfortable room, pleasant and helpful staff.

Self

6/10

Pleasant

22 Mar 2026

Mark

Who ever cleaned the rooms needs to be trained to clean the bathroom and mop the floors.

Family_with_children

6/10

Pleasant

22 Mar 2026

Kelly

The smell of marijuana was everywhere. It wasn’t pleasant or professional at all or relaxing to come to a hotel that smelled everywhere in the hall ways like marijuana. The room was clean. The front desk area was clear.

Self

6/10

Pleasant

20 Mar 2026

Mataya Ariel

water was cold so took cold showers the whole week complained multiple times about it but besides that very beautiful hotel loved it

Friends

2/10

Poor

17 Mar 2026

Byron

They gave us a defective room shower head was loose

10/10

Exceptional

15 Mar 2026

Artrea Nijae

Everything was wonderful overall 😊 The only thing I’d mention is that I wish the room-cleaning service had been a little more consistent, especially after asking the front desk to be added to the cleaning list. Other than that, everything was a great experience and I appreciated my stay.

Self

10/10

Exceptional

20 Feb 2026

Jason

Was great

8/10

Excellent

16 Feb 2026

Jeffrey

Nice room. I was out of the room from 10 am - 10 pm on the 2nd and 3rd day but the room was not cleaned or towels refreshed.

Leisure Self

10/10

Exceptional

11 Feb 2026

Jodi

Everything was nice

Family

6/10

Pleasant

09 Feb 2026

Andrea

The fire alarm woke us up we had the worst experience, We stayed for two nights and the last night the fire alarm woke us up we had to run out in our pjs no shoes just to find out it was a false alarm. The worst experience!

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Shaun

Staff was nice, hotel was clean, felt safe at the location

Business

6/10

Pleasant

18 Jan 2026

Christopher

My refrigerator had a broken door storage bar which caused me to break my beer bottles qhile opening the door. I cut my hand o. The glass.

Leisure Self

10/10

Exceptional

12 Jan 2026

Luis

Everything was clean

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Shatara

I enjoyed my stay, Mary was very attentive and courteous. The only issue was the shower drain it drained slowly, but that was the night before my stay was over with, so no need to complain. Convenient location to restauarnts and shopping so will stay again.

4/10

Poor

16 Dec 2025

Zansfred

Room was dirty mold in bathroom

Leisure Self

6/10

Pleasant

14 Dec 2025

Alfonso

Need to upgrade shower

Business Self

6/10

Pleasant

01 Dec 2025

Joseph

The sink in the bathroom was really high and set really far back making it difficult for someone with limited mobility to reach. The toilet, however, was really low, as if it was made for someone with limited mobility. The bathroom just didn't make sense.

10/10

Exceptional

30 Nov 2025

josh

Room was great service was awesome

10/10

Exceptional

28 Nov 2025

Amelia

room was great and staff was nice.

2/10

Poor

09 Nov 2025

Shawn

Reserved two beds and they only had rooms with one bed available

10/10

Exceptional

01 Nov 2025

Andrew

The staff was outstanding

Leisure Family

8/10

Excellent

29 Oct 2025

Bailey

I liked it, but I didn’t like how everything was an up charge. Water bottles in the room being three dollars each? Breakfast being 10$ a person? I would still come here again though, it just wouldn’t be my first choice. It was clean and a steady roof over my head with a warm shower, which is what I paid for.

Leisure

4/10

Poor

19 Oct 2025

Thomas

Property looked clean. Elevator worked fine going down but think the button was broken to call it to go up. Biggest issue was they never cleaned our room, limited towels and barely any warm water. Mostly cold showers.

4/10

Poor

17 Oct 2025

Courtney

Texas Travler

Stayed in room 204. It was beat up and we had NO HOT WATER. When i addressed it at front desk I found out it was property wide outage! I would have never booked had I known that. I have complained direct with hotel review via Hilton only for them to say thanks for your feedback!!? I emailed the property and no reply. This is unacceptable as my reservation included a night stay and a bathroom to take a bath in! My husband and I could not do that because of no hot water! I didn’t want to leave a bad review because I wanted to give the hotel an opportunity to make it right. But they have not. Beds were hard as a brick too. Very disappointed as I’m a Hilton honors member as well.

Partner

4/10

Poor

05 Oct 2025

Asia

Shower drain was clogged, hair on the walls from previous guest I’m guessing. Was totally grossed out, will not be staying here again.

Friends_and_family Family

4/10

Poor

05 Oct 2025

Sarah

I was there a year ago and the hot tub had been cemented in and was told each room only got two towels and you had to exchange those to get more.
Back again this weekend and the pool is now also cemented in. The area which used to allow for families to relax and enjoy is now on lock down due to the amount of vagrants. It is so bad you cannot even get access in the back of the hotel with your key card. The towel policy is still the same only two unless you exchange- there were four of us in a room. We won’t be back this place has gone dramatically downhil.

Leisure

6/10

Pleasant

03 Oct 2025

Maria

Restroom curtains were dirty and the restroom floor too. I chose Hilton over other hotels around thinking would be best option.

Friends_and_family Family

8/10

Excellent

01 Oct 2025

Lisette

.

10/10

Exceptional

29 Sep 2025

Kally

Clean property

10/10

Exceptional

29 Aug 2025

Carol

Thanks

10/10

Exceptional

27 Aug 2025

James

The swimming pool was closed. And we were told this before we made reservations and our grandkids was disappointed. My family was treated very well by Shai and James.

Leisure Family

6/10

Pleasant

06 Aug 2025

Samuel

The hotel was right across the street from the Methodist Hospital in Willowbrook, which was great, since I was there to visit my mom in the hospital, and I was able to talk back and forth. It was almost a wee bit pricier than other hotels in the area, and with the Hilton brand, I expected to be comfortable and get good value for my dollars. But, I was disappointed.

First, the room smelled musty when you walked in the door. They really need to change the air filter on the HVAC more often. They may even need a mold inspection. So far, I haven’t become ill after staying, so knock on wood that I won’t. But, yeah. It was gross.

The room had not been well cleaned. I saw long hairs on the floor when I was taking off my shoes. So, it hadn’t even been swept. The shower had a cheap curtain that barely kept the water inside, and the linens were cheap and worn. The plumbing was in need of updating (seriously, I should not have to hold the handle down for 20 seconds to flush a toilet in a Hilton hotel). I might as well have paid Motel 6 prices, because that was the experience I got.

On the plus side, the front desk staff and restaurant staff were friendly. And, the area was nice. The quality of the room was terrible though, and it was enough to convince me never to book there again.

Business Self

10/10

Exceptional

01 Aug 2025

Paul

Shout out to the barman James and the cook who was on duty on Thursday evening.

Leisure Pet

8/10

Excellent

24 Jul 2025

Chris

It was fine, no pool though neither washer/dryer. But it was fine

Business_and_leisure Family

8/10

Excellent

22 Jul 2025

mauri

Pool was closed, as it was the end of June.

Leisure Partner

8/10

Excellent

18 Jul 2025

Verified traveler

The front desk receptionist, Heather provided exceptional customer service hotel is a little bit outdated furniture was stained, smelly and outdated, and the cleaning could’ve been taken up a couple of notches with clean sheets and cleaning of the bathrooms and the sinks and toilet

Friends_and_family Family

8/10

Excellent

18 Jul 2025

Verified traveler

The front desk receptionist, Heather provided exceptional customer service and went above and beyond to make sure everything was correct. I had to switch rooms a couple of times because one of the rooms were not cleaned, and the furniture was stained. The overall facility was a good environment and friendly, and there was noise because they were renovating some rooms on my floor. It wasn’t too bad. The cleaning could’ve been better making sure the sheets were clean and changed each night and the floors were sticky and the sink fixtures were not cleaned.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

oscar

Nice to stay

Leisure Family

10/10

Exceptional

02 Jul 2025

monica

Great beautiful property but pool was not open although they did offer lifetime fitness pool as an option

Leisure Family

4/10

Poor

29 Jun 2025

Joel

Very ok

10/10

Exceptional

29 Jun 2025

Joel

Great place to rest after a long flight

10/10

Exceptional

27 Jun 2025

Wesley R

An excellent property on the northwest side of Houston—clean, quiet, and excellent service. I’ll be back. Wes

Leisure Self

10/10

Exceptional

16 Jun 2025

Richard

Great

10/10

Exceptional

06 Jun 2025

Maria

So sweet and helpful staff

Leisure Family

8/10

Excellent

04 May 2025

Lori

Staff was nice and helpful. Bed was a little uncomfortable and not sure the comforter was changed, it appeared to have a few pet hairs on it. Overall the hotel was nice

Business

4/10

Poor

28 Apr 2025

Robin

The shower head didn't work and I was not told about the $50.00 deposit. I went through Expedia

Leisure

10/10

Exceptional

18 Apr 2025

Michael

Very convenient!

Leisure Partner

10/10

Exceptional

07 Apr 2025

Matthew

Great

8/10

Excellent

19 Mar 2025

Marci

No more pool

Thankfully it was not warm enough to swim, as they were filling the pool in with concrete.

Friends_and_family Family

6/10

Pleasant

16 Mar 2025

Allison

Not homest

No pool, no gym, sink didn’t drain.
When asked if there were double beds and queen beds, was told there are only queen beds….yet there are two separate offers when booking. Double beds, or more for queen beds. Sounds scammy.

10/10

Exceptional

11 Mar 2025

Steven

Close to many Restaurants.

Leisure

10/10

Exceptional

27 Feb 2025

Omar

The place smells so good and super clean we love it

2/10

Poor

20 Feb 2025

krystal

Only 1 elevator was working. My thermostat was broken the 2 nights of my stay and issue wasn’t resolved

Leisure Self

10/10

Exceptional

20 Feb 2025

Michael

It was a decent place and was clean.

Leisure Partner

2/10

Poor

17 Feb 2025

Clarissa

The AC didn’t work in our room & the hallways smelled like marijuana all night. The restaurant area was also closed every night so it was extremely inconvenient.

Leisure Family_with_children

4/10

Poor

17 Feb 2025

latisha

Air condition and elevator was broken. Tried to call front desk and the phone didnt work.

6/10

Pleasant

16 Feb 2025

Shane

There was no hot water until the last day of my 5 day stay. In addition, the thermostat controls were just on and off no temperature settings. Notified staff about the issues, was told the thermostat just needed a battery, but it was never replaced.

6/10

Pleasant

06 Feb 2025

Verified traveler

Comfortable but maybe not the cleanest

Not a bad stay, just didn’t love showing up to the outside of the building getting remodeled so my room window was covered up with plastic you couldn’t see through. Not the end of the world, just would’ve been nice if there was a disclaimer for something like that. All was comfortable, but the bathroom didn’t feel very clean.

Business

2/10

Poor

03 Feb 2025

velia

Don’t stay here

First off check in wasn’t to bad except for the part when we weren’t informed about the water heater being broken. Even when seen checking in with a infant. I call down stairs all they say is sorry. If we were informed we would have canceled our reservation.

Friends_and_family Family

4/10

Poor

02 Feb 2025

Alex

There was no hot water for two days of our 3 day stay. We were not even notified about that. The carpet in our room had dog hair. The room size was a lot smaller than what I expected. Needless to say, I will not be staying there again. Nor will I recommend it to anyone.

Leisure Family

4/10

Poor

01 Feb 2025

Diana

Will not stay again

The shower only sprayed cold water, not enough towels in the room, window was covered from the outside

Partner

4/10

Poor

20 Jan 2025

Verified traveler

Disappointing Stay

Very unclean. Stains on the bedspread. Bare bones in the room - no glasses for water, no pen or paper, lotion etc . .

Friends_and_family Family

10/10

Exceptional

14 Jan 2025

Roberta

Easy access to rooms

Business

6/10

Pleasant

03 Jan 2025

Verlin

Truck broken into

Hotel and room were fine. However, my truck was broken into the night I stayed there, Nothing stolen but window smashed, and car ransacked. Guess they were looking for a handgun. I told hotel and they said the parking lot clearly says, “park at your own risk”. I will not be staying in this part of town again until they get the break Ins under controlled. 2 out the last three trips to Houston have resulted in my truck being broken into!

Friends_and_family Family

10/10

Exceptional

28 Dec 2024

Israel

Great place to stay

Business Friends

10/10

Exceptional

09 Dec 2024

Allan

Very clean and convenient to my needs. The staff were excellent as were the accommodations.

6/10

Pleasant

01 Dec 2024

Rebecca

A

10/10

Exceptional

21 Nov 2024

Setareh

Amazing

Leisure Family

8/10

Excellent

20 Nov 2024

Robert

Restaurant closed early out of everything that should be commonly stocked.

Business Self

8/10

Excellent

16 Nov 2024

Dimitre

This is a decent lodging option when in Willlowbrook / Cypress area, it’s an older hotel with some updates and in a decent overall condition (not exceptional but clean and very decent). Was too sleepy so I didn’t try their free breakfast. The front desk people weren’t very warm… but they did their job well. No complaints, and I’d stay here again. By the way… Love their midcentury modern chandeliers, located by the front entry!!! That’s such a great detail that almost feels out of place considering the rest of the hotel which is kind of “run of the mill” corporate style.

10/10

Exceptional

11 Nov 2024

Antionette

Very pleasant stay

Leisure Family

8/10

Excellent

05 Nov 2024

Carleine

Everything was great. The front desk staff was very friendly/ pleasant and professional.
The staff during breakfast was great. I would recommend the hotel to my friends and family. I will definitely go back to Hilton garden in Houston Texas. I just love everything!

Leisure Family

10/10

Exceptional

04 Nov 2024

Tais

Amazing

Leisure Partner

4/10

Poor

24 Oct 2024

Edison

Rooms were dirty

Business Self

10/10

Exceptional

13 Oct 2024

Jonathan Sean

My go to place in Houston Willowbrook area.

Business Self

6/10

Pleasant

25 Sep 2024

helga carolina

I have been staying at the hotel for many years and the breakfast was very disappointment, very basic if you don't ask for extras.
there were three days that no one came to made the bedroom and the refrigerator doesn't work.

6/10

Pleasant

13 Sep 2024

Jean Paul

I like the area, it kind of quiet. and it is right to the high way. But I think they could do it better at the front desk. They need to be more hospitable, and more professional.

Leisure Partner

8/10

Excellent

07 Sep 2024

Henry

Bathroom needed some updated sealing around the toilet

Leisure Self

6/10

Pleasant

06 Sep 2024

Patricia

No toiletries

10/10

Exceptional

24 Aug 2024

Sandro

Great places

Business_and_leisure

6/10

Pleasant

18 Aug 2024

Tanisha

My room was extremely hot at night refrigerator didn’t work neither did the phone.

Leisure Family_with_children

10/10

Exceptional

18 Aug 2024

Maria

Great and comfy

Leisure Family_with_children

2/10

Poor

18 Aug 2024

Leymis

bathroom was dirty and bed had a condom on it

4/10

Poor

15 Aug 2024

Curtis

Stay away from this hotel!

We stayed for 3 days initially and were back 5 days later. Circumstantially, we stayed in the same room both times. On the first stay we told the front desk: 1) the desk light was out and need a new bulb; 2) the phone didn't work; 3) the alarm clock in the room could not be set so it was worthless; 4) the refrigerator didn't work. They said \"thank you\" and that these issued would be fixed.
When we returned 5 days later and got booked into the same room, NOTHING had been fixed. Additionally, the room key (electronic) would work for an hour and then quit working. We asked for another room, but this was the only disabled room available. Over the next hour, maintenance brought us another refrigerator, a bulb for the desk lamp and new batteries for the door. The phone and the alarm clock were NEVER fixed. There were other issues we encountered, but I'm running out of characters. If this is the way Hilton currently runs it's properties, then my wife and I are definitely done with Hilton...we certainly won't be returning to this specific hotel in the future.

Partner

2/10

Poor

11 Aug 2024

Marcia

Don’t stay here.

AC didn’t cool
Tv didn’t work
Trash in trash can when we arrived
Bar of soap already open
Homeless people behind the building across from front of the hotel.

Partner

4/10

Poor

23 Jul 2024

Julian

Bed lamp, seif weren't working. Fan in the bathroom worked with the horrible noise. Key card need to be replaced after 1 time. If 5 days no housekeeping ever enter the room. Administrators were informsince the day 1.

Leisure Partner

2/10

Poor

09 Jul 2024

Scott

No chance to get there

With the hurricane hitting, flight cancelled and could not get there. requested a refund, no reply

Business

8/10

Excellent

05 Jul 2024

Cody

Breakfast Buffet?

Hotel was clean and everyone was friendly. After 9:00, you have to be let in by the front desk because they turn off the automatic door. Also the \"buffet\" is a continental breakfast, and it costs $9. They should really include that in the room fees like most others, just my opinion though. Overall it was a pleasant stay!

Business

10/10

Exceptional

09 Jun 2024

Karen

Very clean and looks safe

10/10

Exceptional

08 Jun 2024

Donna

Really nice place to stay!

8/10