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Homewood Suites by Hilton Houston-Willowbrook Mall

Houston - TX · United States

7655 West Fm 1960View location

8.4/10Excellent466 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort9.0/109.0
Condition8.4/108.4
Location9.2/109.2
Neighborhood9.2/109.2
Quality8.0/108.0
Value9.2/109.2
Amenities7.6/107.6
See all ratings
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Homewood Suites by Hilton Houston-Willowbrook Mall

The Homewood Suites by Hilton Houston-Willowbrook Mall offers upscale extended-stay accommodations in Northwest Houston, Texas. Located minutes from major corporations like Hewlett Packard and within walking distance of numerous restaurants, this hotel provides the perfect blend of convenience and comfort.

Guests can choose from spacious one or two-bedroom suites and enjoy a complimentary hot breakfast daily. A complimentary evening social with dinner, beer, and wine is offered Monday through Thursday. Amenities include an indoor pool and spa, complimentary Wi-Fi, a fitness center, sport court, and a convenience store.

A complimentary grocery shopping service is also available. The hotel shares parking with the Willowbrook Mall, home to over 150 retail outlets.

Read more about this hotelShow less

With a stay at Homewood Suites by Hilton Houston - Willowbrook Mall in Houston (Willowbrook), you'll be steps from Willowbrook Mall and 13 minutes by foot from Stone Moves Indoor Rock Climbing. This hotel is 15.1 mi (24.3 km) from Memorial City Mall and 14.3 mi (22.9 km) from CityCentre.

Make yourself at home in one of the 72 guestrooms, featuring kitchens with refrigerators and stovetops. Wired and wireless internet access is complimentary, while 37-inch flat-screen televisions with cable programming provide entertainment. Conveniences include safes and separate sitting areas, and housekeeping is provided daily.

Featured amenities include complimentary wired internet access, a business center, and express check-in. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 34 Pet max weight (per pet) in lb is 75 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • You need to know
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    21
  • Optional fees
    • Pet fee: USD 75 per accommodation, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Willowbrook Mall 0.2 km / 0.1 mi
Stone Moves Indoor Rock Climbing 1.1 km / 0.7 mi
Houston Methodist Willowbrook Hospital 1.2 km / 0.8 mi
Mountasia Houston 1.3 km / 0.8 mi
Aerodrome 1.4 km / 0.9 mi
Bowlero Willowbrook 2.8 km / 1.7 mi
Mandolin Gardens Park 3.9 km / 2.4 mi
Kickerillo-Mischer Preserve 4.1 km / 2.5 mi
Matzke Park 4.6 km / 2.9 mi
St. Luke's Hospital At The Vintage 5.2 km / 3.2 mi
100 Acre Wood Preserve 5.8 km / 3.6 mi
Sam Houston Race Park 6.2 km / 3.8 mi
Vintage Park 6.5 km / 4.1 mi
New Medical Horizons II 6.7 km / 4.2 mi
Cypress Fairbanks Medical Center 6.7 km / 4.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 72
  • Number of floors (main building): 3
  • Double rooms: 8
  • Suites: 68
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
Show 34 more facilities & services
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wired Internet
  • Wi-fi
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Multilingual staff
  • Air conditioning in public areas
  • Fireplace
  • Hotel safeExtra charge
  • Cloakroom
  • Lift accessExtra charge
  • GymExtra charge
  • NewspapersExtra charge
  • Luggage roomExtra charge
  • Clothes dryer
  • Grill/BBQ
  • Highchairs
  • Conference room
  • PrinterExtra charge
  • Business centre
  • FaxExtra charge
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Game roomExtra charge
  • Hot tubExtra charge
  • Breakfast
  • Non-smoking establishment
  • FitnessExtra charge
  • BasketballExtra charge
  • BilliardsExtra charge
  • Bowling alleyExtra charge
  • TennisExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

AI

All Inclusive

Meals and selected drinks/services may be included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE KING SIZE BEDSUITE • KING SIZE BED • 1 Bedroom • 7 m²SUI.KG
    SUITE KING SIZE BEDPhoto unavailable5 photos

    Homewood Suites by Hilton Houston-Willowbrook Mall

    SUITE KING SIZE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    7 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Room amenities

    • Individually adjustable air conditioning
    • Wi-fi
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom
    • Living room: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible KING SIZE BEDQUADRUPLE • Accessible KING SIZE BEDQUA.H6-KG

    Photos are not available for this room type.

    Homewood Suites by Hilton Houston-Willowbrook Mall

    QUADRUPLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKING • 1 Bedroom • 7 m²DBL.NM-QN
    DOUBLE QUEEN BED NON SMOKINGPhoto unavailable6 photos

    Homewood Suites by Hilton Houston-Willowbrook Mall

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    7 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Room amenities

    • Microwave
    • Tea and coffee making facilities
    • Wi-fi
    • Wheelchair-accessible
    • Living room: 1
    • Individually adjustable air conditioning
    • Ironing set
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Fridge

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    Homewood Suites by Hilton Houston-Willowbrook Mall

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO KING BEDSSUITE • TWO KING BEDSSUI.2K

    Photos are not available for this room type.

    Homewood Suites by Hilton Houston-Willowbrook Mall

    SUITE TWO KING BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO KING BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2K

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    Homewood Suites by Hilton Houston-Willowbrook Mall

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKING • 1 Bedroom • 45 m²SUI.KG-NM
    SUITE KING BED NON SMOKINGPhoto unavailable7 photos

    Homewood Suites by Hilton Houston-Willowbrook Mall

    SUITE KING BED NON SMOKING

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-NM

    Room amenities

    • Bathroom
    • Wi-fi
    • Living room: 1
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Homewood Suites by Hilton Houston-Willowbrook Mall

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDSUITE • ONE BEDSUI.1B

    Photos are not available for this room type.

    Homewood Suites by Hilton Houston-Willowbrook Mall

    SUITE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Homewood Suites by Hilton Houston-Willowbrook Mall

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG-1

    Photos are not available for this room type.

    Homewood Suites by Hilton Houston-Willowbrook Mall

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Homewood Suites by Hilton Houston-Willowbrook Mall

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE PREMIUM ONE BEDROOMSUITE • PREMIUM ONE BEDROOMSUI.B1-PI

    Photos are not available for this room type.

    Homewood Suites by Hilton Houston-Willowbrook Mall

    SUITE PREMIUM ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    PREMIUM ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED TWO BEDROOMSSUITE • KING BED TWO BEDROOMSSUI.B2-KG

    Photos are not available for this room type.

    Homewood Suites by Hilton Houston-Willowbrook Mall

    SUITE KING BED TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING BED TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible KING SIZE BEDSUITE • Accessible KING SIZE BEDSUI.H6-KG

    Photos are not available for this room type.

    Homewood Suites by Hilton Houston-Willowbrook Mall

    SUITE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size BedSUI.H6-QN

    Photos are not available for this room type.

    Homewood Suites by Hilton Houston-Willowbrook Mall

    SUITE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO BEDROOMSDOUBLE • TWO BEDROOMS • 1 Bedroom • 7 m²DBL.B2
    DOUBLE TWO BEDROOMSPhoto unavailable6 photos

    Homewood Suites by Hilton Houston-Willowbrook Mall

    DOUBLE TWO BEDROOMS

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    7 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.B2

    Room amenities

    • Individually adjustable air conditioning
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Wi-fi
    • Wheelchair-accessible
    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Homewood Suites by Hilton Houston-Willowbrook Mall

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING BED ONE BEDROOMSUITE • KING BED ONE BEDROOM • 1 Bedroom • 45 m²SUI.B1-KG
    SUITE KING BED ONE BEDROOMPhoto unavailable6 photos

    Homewood Suites by Hilton Houston-Willowbrook Mall

    SUITE KING BED ONE BEDROOM

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    KING BED ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-KG

    Room amenities

    • Radio
    • Fridge
    • Microwave
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • TV
    • Direct dial telephone
    • Hairdryer
    • Living room: 1
    • Wi-fi
    • Shower
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMS TWO BATHROOMSSUITE • TWO BEDROOMS TWO BATHROOMS • 2 Bedrooms • 82 m²SUI.2W-B2
    SUITE TWO BEDROOMS TWO BATHROOMSPhoto unavailable5 photos

    Homewood Suites by Hilton Houston-Willowbrook Mall

    SUITE TWO BEDROOMS TWO BATHROOMS

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    82 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × King-size bed 150-183 width, Double bed 131-150 width, Sofa bed
    Bedrooms
    2
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS TWO BATHROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2W-B2

    Room amenities

    • Shower
    • Wi-fi
    • Living room: 1
    • Individually adjustable air conditioning
    • Ironing set
    • Tea and coffee making facilities
    • Microwave
    • Fridge
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathroom

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Homewood Suites by Hilton Houston-Willowbrook Mall

8.4
Excellent
466 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
9.0 /10
Condition
8.4 /10
Location
9.2 /10
Neighborhood
9.2 /10
Quality
8.0 /10
Value
9.2 /10
Amenities
7.6 /10
100 reviews shown
2/10
Poor
20 Jul 2026
John
The absolute worst hotel experience. Problem after problem popped up from our 4 night stay that led to us checking out early and going to another hotel. The smell on the 3rd floor became intolerable as they are going through renovations. AC stopped working during our stay and they wouldn’t fix until following day. The room never got serviced and the pool was out. Front desk and hotel manager never made accommodations to resolve the issue. Still fighting with them to get a refund.
Family_with_children
6/10
Pleasant
10 Jul 2026
Stephen
The fan made noise, the shower was horrible.
Self
6/10
Pleasant
26 Jun 2026
Kevin
Hotel was in average shape and condition. Staff was friendly and helpful.
Business
4/10
Poor
22 Jun 2026
Robert
We would not recommend at this state if your on vacation. Maybe for business it would be ok. The staff was very friendly. On more than one occasion we didn’t have hot water and in one room the toilet didn’t flush and the AC did not work. Hotel needs an upgrade. Pool was closed. The surroundings of the hotel also looked desolate. Empty restaurants etc and poor landscaping. The landscaping of the hotel was ok.
Partner
10/10
Exceptional
10 Jun 2026
Shamimul
Keep up the good work. Thanks.
Family_with_children
8/10
Excellent
05 Jun 2026
darold
Have no complaints about the cleaniness, staff or anything else..
Friends_and_family Family
10/10
Exceptional
25 May 2026
Melissa
Clean room and safe. Mall across the street for shopping!
Friends_and_family Family
4/10
Poor
23 May 2026
Koris
The water was hot air conditioner blew cool everything else was terrible
6/10
Pleasant
18 May 2026
Jose
Old hotel located in a not so safe neighborhood.
Needs renovation and upgrades.
Family
6/10
Pleasant
04 May 2026
Omar
Yes
8/10
Excellent
04 May 2026
JIMMY
The room looks clean but the carpet is sticky. Staff is friendly and helpful. Breakfast is average.
Partner
6/10
Pleasant
25 Apr 2026
Michael SItton
The breakfast was less than tasty, and my room smelled as if someone had been burning patchouli incense in then.
Self
10/10
Exceptional
23 Apr 2026
Quynh Anh Vu
Well maintained
8/10
Excellent
19 Apr 2026
Tung
breakfast and AC is good
Family
10/10
Exceptional
19 Apr 2026
Elizabeth
The room was nice, clean and the bed very comfortable.
Friends_and_family Friends
8/10
Excellent
18 Apr 2026
Rachael D.
Was given a 1 bedroom king suite even though I paid for a regular room. I was impressed with how nice, cozy and convenient it was! The in-room kitchen was even stocked with dishes and cookware. TVs in the bedroom and living room. Options for dimmed lighting and a quality, pullout sofa bed. Would definitely stay here again. Right next to the mall and several great places to eat or get drinks. Very quiet at night.
2/10
Poor
15 Apr 2026
Jordan
First, the carpet was filthy. You couldn't walk on it your bare feet.

Second, the tub faucet was rusted and fell off when I turned it on. and the water was cold. When I told the front desk that there was no hot water, I was instructed to run the kitchen sink, bathroom sink, and tub on hot for 15 minutes. This trick did work, but it is ridiculous to stay in a Hilton property and not have any hot water and have to use tricks to get some.
Self
8/10
Excellent
13 Apr 2026
Pooja
Good for the value and really central location
Family_with_children
4/10
Poor
07 Apr 2026
Ashia
The pool was closed the remotes to the tv’s didn’t work they only had a few channels on the tv no local channels the water in the kitchen and bathroom sink didn’t get hot the toilet didn’t flush well and the bathtub pooled water on the i side in the middle of the tub water didn’t fully drain out even as you showered you would have your feet covered in water the breakfast wasn’t good at all the food was undercooked salty or not seasoned
Partner
10/10
Exceptional
28 Mar 2026
Jaylynn
Breakfast was good, in a good area with lots of things to do. Very convenient. Would stay here again.
Partner
10/10
Exceptional
26 Mar 2026
Brandon
Great
10/10
Exceptional
24 Mar 2026
Kyle
Na
10/10
Exceptional
22 Mar 2026
Karrissa
Clean rooms comfy beds qiiet
8/10
Excellent
15 Mar 2026
Ashley
Nice stay. Suite was suitable and location was convenient.
Friends_and_family Family
8/10
Excellent
08 Mar 2026
Rose
This hotel was very nice. The staff was very friendly and the breakfast was great!
Friends_and_family Family
10/10
Exceptional
01 Mar 2026
Karrissa
Staff friendly clean room only thing this morning the shower was ice cold w water turned on hot all the way 😞 but everything else was wonderful just a cold shower isn't good for me I like a warm or hot shower could barely stand it on my body
6/10
Pleasant
20 Feb 2026
Brandy
Beds are hard and pillows flatten. Both uncomfortable
Partner
2/10
Poor
08 Feb 2026
Melissa
Checked in my room went upstairs there's no hot water I called down front desk that they would move me I packed up all of my bags went back down to the front desk then I was told they would have to send someone to check my room I said why didn't you send someone up there to begin with front desk responded what they didn't tell me to bring my bags then they moved me to another room The lights in the bathroom did not work I requested they get fixed lights were never fixed
2/10
Poor
02 Feb 2026
Eboni
This hotel needs some major upgrades.
Leisure Friends
4/10
Poor
16 Jan 2026
Leo
The room was not clean at all—there was grease all over the walls. Front desk service was extremely poor and unprofessional. When I requested an upgrade to a two-bedroom suite, it took an unreasonable amount of time to process. To make matters worse, I was charged once and then charged again because the front desk associate gave me the wrong price initially. Being double-charged due to staff incompetence is completely unacceptable.
Friends_and_family Friends
2/10
Poor
05 Jan 2026
Keith
When we got to the hotel, the lady at the front desk gave my room I booked to someone else. I used my points to get that room because I figured why not indulge on the best room that was available. The first room she gave us was horrible. It was hot, the windows faced a wall, the bathroom had dim lights. The third floor seemed like they was renovating and we ended up with the worst room. When I went to ask her about putting us in another room, she didn’t want me to talk, put her hand up in my face so that she could finish saying what she wanted and then asked what did I want her to do? When I finally got another room it was a copy of the other but atleast the ac worked, the room was lit and it seemed clean as best. I normally love to stay at hiltons but this location needs to educate that lady that checked us in. Did not have a good experience and wished I could get my money back or have my points put back. Horrible customer service and attitude of the worker. She didn’t verify who booked what rooms.
Friends_and_family Family
6/10
Pleasant
24 Dec 2025
Poy
The staff was courteous and helpful, the bathroom was not very clean, Breakfast was good
Leisure Partner
2/10
Poor
09 Dec 2025
Cody
The Hotel was being renovated and there was no heads up that a room would not be available. The staff made my coworker and I wait for three hours to then cancel our seperate reservations and book us over at the hampton inn hotel that was also being renovated.
Business
10/10
Exceptional
07 Dec 2025
David
condition 0f room was excellent
Partner
2/10
Poor
03 Dec 2025
Adam
Staff originally told me rooms were not ready at check in and then waiting two additional hours before telling me they had no rooms despite having my reservation. They offered no solution and I ended up leaving and finding my own new hotel with the promise they would credit my account but could provide no paperwork showing that the credit was done.
Business Self
2/10
Poor
18 Nov 2025
Trinity
No hot water the entire duration of our stay, the elevator button was non-existant so we had to take the stairs. Room was just okay, felt as though it had not really been cleaned. Pool was non accessible for those who care to use it. Staff was friendly but very young. The area around was dirty and smelled. I would not recommend staying here.
Leisure Partner
2/10
Poor
12 Nov 2025
Bradley
Hotel was terrible. No elevators, noisy, no hot water, bad service
Business Self
4/10
Poor
26 Oct 2025
thomas
No hot water and signal kept going out on tv. Plus no smart tv
Business
6/10
Pleasant
25 Oct 2025
Katie
It was ok. Needed a thorough cleaning and repairs to broken items (like toilet seats, phones, etc)
Business Family
10/10
Exceptional
20 Oct 2025
Sentell
Love it
2/10
Poor
18 Oct 2025
Dana

Old hotel

The hotel was very dated ,no hot water the tub wasn’t cleaned and the bathroom door squeaked loudly
Business
6/10
Pleasant
31 Aug 2025
Marco
Bathtub was clogged and dirty
Leisure Self
10/10
Exceptional
29 Aug 2025
Judy

Great Stay

This is the first time I have stayed at this location. I won't hesitate to come back. Tristan at the front desk...do whatever you can to keep him employed! Super nice guy greeted me by name every time I left or arrived at the hotel. Tristan made all the difference at this hotel.
Business Self
6/10
Pleasant
28 Aug 2025
Melissa
This hotel would get a higher rating if not for the constant smell of marijuana in the halls.

The staff was good. Room was clean. Breakfast was service able.

We told the staff of the smells and the response was, “I’m not surprised.”
2/10
Poor
27 Jul 2025
keith
It wasn’t much to like , at check in the front desk manager either seemed to didn’t know much or just didn’t care. Put us in a room that was at the first floor entrance and the door was propped open. So asked did they have anything else ? Then replied we have a room on the2nd floor. That room seemed old and very drafty. The toilet backed up . Asked for a plunger, they said ok, will bring it. 30minutes later the person shows up and plungers the toilet. We had to walk around to our vehicle , because of the construction going on in the front lobby entrance to the rooms. Thank goodness it didn’t it wasn’t raining at the time. They just didn’t seem interested in their customers needs. Oh don’t let me start on the breakfast. The cereal was stale, the fruit seemed too ripe, the eggs were like water, the Hogarth was opened. The apple and orange juice tasted like. I believe we will not revisit or stay in that place for a long time, if ever.
Leisure Partner
4/10
Poor
13 Jul 2025
Ke'Aera
…
Leisure Family_with_children
10/10
Exceptional
26 Jun 2025
George
The staff were extremely helpful. We came in early with loads of baggage and they gave us a room without an extra fee. Held our bags until we were ready to go to the airport. Only issue was there was an odd smell in the stairway. We would stay here again.
Leisure Family
10/10
Exceptional
23 Jun 2025
Heriberto
Great location for the price
Leisure Self
2/10
Poor
07 Jun 2025
Carla
No hot water on loop cold water, the elevator was broke you had to walk up the steps, staff was not friendly, food was undercooked bathroom tub had no stopper. it was like a motel six and they turned the light off.
2/10
Poor
29 May 2025
paula
Would not recommend
Leisure Self
4/10
Poor
23 Apr 2025
TYREE L
Overall svc was severely lacking. Toilet issues, housekeeping, and sink issues. None of which were addressed. Even after several calls and in person requests. The hotel was clean, the area was convenient, and the food choices are plentiful in the area. However, the unresolved issues made my stay less enjoyable. I will have to chose another hotel upon my definite return to Houston.



drain
Leisure Partner
10/10
Exceptional
22 Mar 2025
Lisaa
Property could be updated inside
10/10
Exceptional
05 Mar 2025
Joseph
Super clean and amazing staff! We really enjoyed our stay!
Leisure Family
10/10
Exceptional
01 Mar 2025
Jaime
The mall parking lot is across the street and can get a little loud
Business_and_leisure Self
8/10
Excellent
18 Feb 2025
Roberto
Overall, property met my expectations. The only issues I encountered was an uninterested front desk rep that couldn't give me proper directions to my room and lukewarm water.
Business Family
6/10
Pleasant
30 Dec 2024
minor
Need to be fix up .
Friends_and_family Family
8/10
Excellent
30 Nov 2024
Happy
Property was clean and well situated, close to mall, shopping centers, grocery store, and restaurants. Quiet location. Manager was responsive to our needs and said the property is in the process of being updated.
Leisure Partner
2/10
Poor
21 Oct 2024
Heriberto
My truck and 3 other vehicles got broken into and found out they don't have any cameras in front of property
Leisure Self
2/10
Poor
07 Oct 2024
Hank
the rooms looked more than 30 years old, needed an update ,rugs with stain marks, not well kept.
Business
4/10
Poor
18 Aug 2024
Nick
The floors were not cleaned very well in the living area & the shampoo was empty in the shower.
Business Self
10/10
Exceptional
15 Aug 2024
Destiny
It was nice
Leisure Partner
2/10
Poor
04 Aug 2024
Lamomte
Didn’t stay because the guy at the front said there was no room available. He was rude.
10/10
Exceptional
31 Jul 2024
Martin
Amazing
10/10
Exceptional
24 Jul 2024
judy
The hotel had great location food cleanliness and front desk was so very nice and accommodating to my family. Only thing negative was the furniture was worn. We were very pleased overall.
Friends_and_family Family
10/10
Exceptional
01 Jul 2024
Tanya
Very nice, clean and friendly staff.
Friends_and_family Family
6/10
Pleasant
18 Jun 2024
Verified traveler
This hotel was convenient to where I need to be, and the breakfast was pretty good each day.
Business
8/10
Excellent
07 Jun 2024
russell
Cleanliness, no paper thin wall that I can hear from outside of my room door
Business Family
10/10
Exceptional
10 May 2024
Phyllis
Great hotel with super comfy beds plenty of amenities and a fantastic morning breakfast
Friends_and_family Friends
8/10
Excellent
21 Apr 2024
Kevin
I like that there was a shopping mall right next to the property..
Business Family_with_children
10/10
Exceptional
04 Mar 2024
Roberto
Liked the fact that it was clean and quiet. Also enjoyed the continental breakfast!
Business Partner
4/10
Poor
03 Mar 2024
Tiffany
Took forever to get the shower hot. No water pressure, trash everywhere on outside of facility. Broken basketball goal.
Staff was friendly, food was ok.
Leisure Family
8/10
Excellent
22 Feb 2024
Jose
Wish the pool was open, stayed at hotel 3 times now and has never been open.
Business_and_leisure Family
10/10
Exceptional
06 Feb 2024
Valerie
Quiet. Shopping mall and several restaurants in walking distance.
8/10
Excellent
30 Jan 2024
Jose
Good stay friendly staff,
Business_and_leisure Partner
10/10
Exceptional
09 Jan 2024
Tiffany
Always a great stay there. The only complaint was the hot water wasn't working.
Partner
10/10
Exceptional
10 Dec 2023
Woran

Best Stay

Everything Was Very Good & Clean Front Desk Was Very Friendly & Very Very Nice!!!! Will Back Back Very Soon
Friends_and_family Family
10/10
Exceptional
16 Nov 2023
Brian

Sons wedding trip

Had a great stay in this hotel!! Rooms were amazing, breakfast was delicious, & the beds were really comfy! By far one of our best reservations in a while.
Friends_and_family Family
8/10
Excellent
28 Oct 2023
ms
Staff was so nice, very helpful. The willowbrook mall was directly, across the street and there is also tons of restaurants! Within the area.
Leisure Family
8/10
Excellent
23 Oct 2023
Verified traveler
The place is close to everything from restaurants to shopping.
Quiet and safe .
Friends_and_family Family
10/10
Exceptional
17 Oct 2023
John
Nice place. Waffle machine was broken. Decaf coffee machine was broken. Otherwise nice price.
Business Partner
10/10
Exceptional
17 Oct 2023
Li

Wonderful hotel

What a wonderful hotel! The suite is spacious and clean. Most importantly, the management is willing to go above and beyond to assist their customers. Will certainly stay next time.
2/10
Poor
08 Oct 2023
Casala
Found trash in room behind curtains and tub was dirty.
10/10
Exceptional
03 Oct 2023
Dean

Clean & comfy in Houston

The rooms were spacious and comfortable, and exceptionally clean. The staff was welcoming and friendly… and the facility was well maintained
Partner
8/10
Excellent
12 Sep 2023
Mike
Good
8/10
Excellent
04 Sep 2023
santos
Nice rooms
Leisure Partner
4/10
Poor
14 Aug 2023
Joel

joel

musty smell in room. we cleaned hard surfaces and spray to freshen,, discovered water leak. carpet saturated, wet luggage. had to change room in the middle of the night. wet carpet was the cause of musty smell. not a plesant stay.
Friends_and_family Friends
10/10
Exceptional
16 Jul 2023
Jennifer
Property was clean and the bed was comfortable. Priced very well and included breakfast. Don’t use Apple Maps. It sent us to the other side of the mall. Google maps got us there.
10/10
Exceptional
25 Jun 2023
Erasmo

LWT

Visit family and friends. Staff was very friendly and helpful. Linda at the front counter was quick at check in & informative of the area.
Self
10/10
Exceptional
21 Jun 2023
Domanick
Excellent
10/10
Exceptional
24 Apr 2023
Pamela L
It was very nice
Leisure Family
6/10
Pleasant
25 Feb 2023
Verified traveler
The property was clean. My only issue was the AC wasn’t working and it had a bad smell.
Leisure Friends
2/10
Poor
07 Feb 2023
Dawna

No hot water

Bed was soft. Room was decently cleaned. AND THEN...no hot water in the shower. Took a camping shower. Talked to the front desk and they said they had 2 boilers down and no maintenance on the weekend. Called Hilton and all they offered was to create a ticket. no resolution AT ALL
Partner
10/10
Exceptional
04 Feb 2023
DANNETTE
I must say, I’m felt like a home away from home. I had the suite with the fireplace. Very cozy! Also the convenience of walking across the street to Willowbrook mall was awesome, then there was a bar and grill on the side of the hotel that had great food and drinks!!
Leisure Family
8/10
Excellent
31 Jan 2023
Michael
dated
Business Self
6/10
Pleasant
16 Jan 2023
Kala
Front desk staff were my entire stay unfriendly. My room had no hot water and bathroom was dirty front desk didnt care abouty complaints.
Leisure Friends
10/10
Exceptional
08 Jan 2023
Tiffany
The only thing I found was the toilet in our room had been use and someone forgot to flush! Nasty! Rust in the bottom of tub. Other than that it was a pleasant stay.
Partner
10/10
Exceptional
17 Dec 2022
Lila
The front desk was very accommodating to my family.
Business_and_leisure Family_with_children
10/10
Exceptional
22 Nov 2022
Onika
THE SUITES WAS VERY HOMEY FOR US.
Leisure Family
8/10
Excellent
04 Nov 2022
Karen
Nice area, lots of shopping options as well as resturants. Breakfast options were nice and hotel staff was helpful and friendly.
Business_and_leisure Family
10/10
Exceptional
12 Oct 2022
Demetrus
Staff was great great room service and the mall is right across the street and restaurants in the surrounding area that's walkable great overall experience
Leisure Partner

Location & surroundings

Homewood Suites by Hilton Houston-Willowbrook Mall
7655 West Fm 1960, Houston, United States

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Homewood Suites by Hilton Houston-Willowbrook Mall

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