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TownePlace Suites Houston Northwest

Houston - TX · United States

11040 Louetta RoadView location

8.2/10Excellent380 Reviews
Cleanliness8.4/108.4
Service8.8/108.8
Comfort8.6/108.6
Condition8.0/108.0
Location9.0/109.0
Neighborhood9.0/109.0
Value8.8/108.8
Amenities7.2/107.2
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About TownePlace Suites Houston Northwest

Located in Houston's business district, TownePlace Suites Houston Northwest is within a 5-minute drive of Noble Energy and the HP Campus. This hotel is 16. 3 miles from the ExxonMobil Campus and 0. 9 miles from Vintage Park. Guests can enjoy the fitness center and complimentary Wi-Fi.

The 127 guestrooms feature kitchens with refrigerators and stovetops, wired and wireless internet access, LCD televisions with cable programming, safes, and desks. Housekeeping is provided daily. Guests can grab a bite at the on-site grocery/convenience store.

A complimentary full breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM. A complimentary reception is held on select days. Featured amenities include a business center, express check-in, and express check-out. Free self-parking is available.

Read more about this hotelShow less

Located in Houston, TownePlace Suites Houston Northwest is in the business district, within a 5-minute drive of HP Campus and Vintage Park. This hotel is 11.6 mi (18.7 km) from Houston Premium Outlets and 1.2 mi (2 km) from Kickerillo-Mischer Preserve.

Make yourself at home in one of the 127 guestrooms, featuring kitchens with refrigerators and stovetops. Wired and wireless internet access is complimentary, and LCD televisions with cable programming provide entertainment. Conveniences include safes and desks, and housekeeping is provided daily.

Featured amenities include a business center, express check-in, and express check-out. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Pet friendly
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 3:00 AM
Check-out until 12:00 PM

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 32 Pet max weight (per pet) in lb is 70 Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • You need to know
    • Pool access available from 10:00 AM to 10:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
  • Optional fees
    • Pet deposit: USD 230 per stay
    • Pet fee: USD 100 per accommodation, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Vintage Park 1.3 km / 0.8 mi
HP Campus 1.4 km / 0.9 mi
Kickerillo-Mischer Preserve 2.1 km / 1.3 mi
St. Luke's Hospital At The Vintage 2.4 km / 1.5 mi
UT MD Anderson Cancer Center 2.7 km / 1.7 mi
100 Acre Wood Preserve 4.1 km / 2.6 mi
Bowlero Willowbrook 4.5 km / 2.8 mi
Mandolin Gardens Park 4.8 km / 3 mi
Matzke Park 5.3 km / 3.3 mi
Memorial Hermann Tomball Hospital 5.5 km / 3.4 mi
Aerodrome 5.6 km / 3.5 mi
Regal Lone Star 5.8 km / 3.6 mi
Willowbrook Mall 6.6 km / 4.1 mi
Houston Methodist Willowbrook Hospital 6.9 km / 4.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2000
  • Year of most recent renovation: 2015
  • Total number of rooms: 125
  • Number of floors (main building): 4
  • Number of floors (annexe): 4
  • Double rooms: 20
  • Junior suites: 40
  • Suites: 20
  • Studios: 25
  • Accessible rooms: 15
  • Connecting rooms
  • hotel
Show 40 more facilities & services
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wi-fi
  • Local and international calls
  • Laundry service
  • Launderette
  • Multilingual staff
  • Air conditioning in public areas
  • Hotel safe
  • Lift access
  • Concierge
  • Gym
  • Newspapers
  • Toaster
  • Oven
  • Clothes dryer
  • BBQ facilities
  • Grill/BBQ
  • Private pool
  • Towels and bed linen
  • Non-smoking areaExtra charge
  • Business centre
  • Breakfast
  • Breakfast buffet
  • Hot breakfast
  • Snacks
  • Deposit on arrival
  • Early Check-inExtra charge
  • Early departureExtra charge
  • Identification card at arrival
  • Non-smoking establishmentExtra charge
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

CB

Continental Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE ONE BEDROOMSUITE • ONE BEDROOMSUI.B1

    Photos are not available for this room type.

    TownePlace Suites Houston Northwest

    SUITE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 Bedroom • 45 m²SUI.QN
    SUITE QUEEN SIZE BEDPhoto unavailable7 photos

    TownePlace Suites Houston Northwest

    SUITE QUEEN SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN-2

    Photos are not available for this room type.

    TownePlace Suites Houston Northwest

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D-1

    Photos are not available for this room type.

    TownePlace Suites Houston Northwest

    SUITE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2

    Photos are not available for this room type.

    TownePlace Suites Houston Northwest

    SUITE TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN BED NON SMOKINGSTUDIO • QUEEN BED NON SMOKINGSTU.NM-QN

    Photos are not available for this room type.

    TownePlace Suites Houston Northwest

    STUDIO QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE AccessibleSUITE • AccessibleSUI.H6

    Photos are not available for this room type.

    TownePlace Suites Houston Northwest

    SUITE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN BED TWO BEDROOMSSUITE • QUEEN BED TWO BEDROOMSSUI.B2-QN

    Photos are not available for this room type.

    TownePlace Suites Houston Northwest

    SUITE QUEEN BED TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN BED TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    TownePlace Suites Houston Northwest

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO BEDROOMS AccessibleSUITE • TWO BEDROOMS AccessibleSUI.B2-H6

    Photos are not available for this room type.

    TownePlace Suites Houston Northwest

    SUITE TWO BEDROOMS Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO BEDROOMS Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B2-H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 2 Bedrooms • 86 m²SUI.2D
    SUITE TWO DOUBLE BEDSPhoto unavailable8 photos

    TownePlace Suites Houston Northwest

    SUITE TWO DOUBLE BEDS

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    86 m²
    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 5
    Bed setup
    Double bed 131-150 width
    Bedrooms
    2
    Room type
    SUITE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-1

    Photos are not available for this room type.

    TownePlace Suites Houston Northwest

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • AccessibleSTU.H6-1

    Photos are not available for this room type.

    TownePlace Suites Houston Northwest

    STUDIO Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE ONE BEDROOM AccessibleSUITE • ONE BEDROOM Accessible • 1 Bedroom • 45 m²SUI.B1-H6
    SUITE ONE BEDROOM AccessiblePhoto unavailable5 photos

    TownePlace Suites Houston Northwest

    SUITE ONE BEDROOM Accessible

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE TWO QUEEN BEDSSUITE • TWO QUEEN BEDSSUI.2Q

    Photos are not available for this room type.

    TownePlace Suites Houston Northwest

    SUITE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO Accessible-Queen Size BedSTUDIO • Accessible-Queen Size Bed • 1 Bedroom • 45 m²STU.H6-QN
    STUDIO Accessible-Queen Size BedPhoto unavailable5 photos

    TownePlace Suites Houston Northwest

    STUDIO Accessible-Queen Size Bed

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6-QN

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BED • 1 Bedroom • 45 m²STU.QN
    STUDIO QUEEN SIZE BEDPhoto unavailable7 photos

    TownePlace Suites Houston Northwest

    STUDIO QUEEN SIZE BED

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO AccessibleSTUDIO • Accessible • 1 Bedroom • 45 m²STU.H6
    STUDIO AccessiblePhoto unavailable6 photos

    TownePlace Suites Houston Northwest

    STUDIO Accessible

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    45 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Sofa bed
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about TownePlace Suites Houston Northwest

8.2
Excellent
380 Reviews
Cleanliness
8.4 /10
Service
8.8 /10
Comfort
8.6 /10
Condition
8.0 /10
Location
9.0 /10
Neighborhood
9.0 /10
Value
8.8 /10
Amenities
7.2 /10
100 reviews shown
10/10
Exceptional
11 Jul 2026
robert k
All good
Partner
6/10
Pleasant
29 Jun 2026
Jasmine
Cable and streaming service was spotty. The air in room smelled like mildew as if the filter needed to be changed. The property allows pets so prepare to hear tons of barking if placed near.
Family_with_children
8/10
Excellent
29 Jun 2026
Julius
Drink options at breakfast limited to coffee or apple juice , neither of which I care for.
Self
10/10
Exceptional
26 Jun 2026
Anita
Rooms were perfect size!
Friends_and_family Family
2/10
Poor
16 Jun 2026
Douglas
Property was under construction. Was not mention when booked. Elevators didnt work and we were place on the 4th floor with a handicapped person in our party. Definitely not ADA compiant. Construction was going on in the next room over. Construction materials covered alot of the parking lot so could not park close to building.
Family
2/10
Poor
15 Jun 2026
Tanya
The elevators were not working. If I had known this at the time of booking, I would not have booked. They would not change my room to a lower floor. I was on the 4th floor.
Self
6/10
Pleasant
31 May 2026
Arrieann
The property is old and outdated, but they were remodeling it while we were there. But the elevators were not working and a lot of the parking was being used for remodeling materials.
Family_with_children
10/10
Exceptional
28 May 2026
Audrey
Super friendly staff and excellent room. Comfortable and great to have a full kitchen. Again; great staff!! I chose to give my feedback just to highlight how awesome they were, attentive, kind, and helpful.
Self
10/10
Exceptional
03 May 2026
Felicia
Great
6/10
Pleasant
26 Apr 2026
Clay
The staff was professional and pleasant all the way around. It was the room itself that was somewhat of a disappointment. When we first walked in it smelled odd. My wife and I initially thought it was a urine type of smell possibly from a dog. After that we were trying to eat before we laid down for the night my wife spotted a roach crawling on the wall behind me. The room also was extremely humid even with the AC Unit physically running. After adjusting it unfortunately it never got any better. Then the light fixture on one side of the bed didn’t work and inside of the bathroom the light fixture and the toilet seat was dirty and didn’t even have an exhaust fan. The building just seemed outdated and too much for the employees to handle.
Friends_and_family Family
10/10
Exceptional
22 Apr 2026
Carey
Nice attractive neighborhood with grocery stores nearby. Friendly check-in. Clean room with kitchen. Breakfast had good options but tended to be running low and looking dry at 7:45 am or had no more to restock such as the hash browns. You'll have to go to front desk for clean bath towels because they're only replenished every other day.
Partner
10/10
Exceptional
20 Apr 2026
Ivan
The pool wasn't open but beside that love the place
Partner
2/10
Poor
28 Mar 2026
Kelly
Staff was fantastic however our TV didn’t work and HDMI plugs were bent, pool was closed, a huge piece of carpet was patched, our A/C sounded like a jet engine, our windows had moisture on them and the bed creaked. Breakfast was ok, kitchen was good. This property needs a huge upgrade every piece of carpet had damage in the hall and all door All trim was badly scratched. Was disappointed for a Marriott property!
Friends
6/10
Pleasant
23 Mar 2026
sammie
The overall stay was lovely. The only thing I didn’t like was the $200 nonrefundable pet deposit. The location was perfect.
Partner
10/10
Exceptional
19 Mar 2026
Derrick
Yes it did we really enjoyed ourselves
6/10
Pleasant
08 Mar 2026
Walt
Didn't interact with the staff, but it was not a clean place.
10/10
Exceptional
08 Feb 2026
Edward
Valerie was extremely helpful and friendly when my Aunt and I checked into our rooms. Breakfast was good and the location was extremely convenient.
Friends_and_family Family
10/10
Exceptional
30 Dec 2025
Lawrence
Friendly accommodating staff, clean room, very good breakfast.
Partner
10/10
Exceptional
16 Dec 2025
Rudy
The clerk was smiling and very professional. She answered every question with confidence. Even the cleaning ladies greeted me in the morning with a smile.
Leisure Family
10/10
Exceptional
11 Dec 2025
Yolanda
The staff was amazing. They were helpful and friendly. I recommend this hotel.
Leisure Pet
8/10
Excellent
07 Dec 2025
Edward
Towneplace Suites vehicle disabled on property AND a wrecked car that never moved whilevI was there.
Leisure Self
10/10
Exceptional
14 Nov 2025
Gilbert
wonderful staff, clean and plenty of parking.
Friends_and_family Family
8/10
Excellent
11 Nov 2025
Andrea
The room had a bit of an old smell. Breakfast was ok, property was clean and very friendly staff
10/10
Exceptional
02 Nov 2025
Hans
I really liked this hotel. It was clean and comfortable. There was a little kitchenette that had a nice stove and full fridge and any dish you would need. I would say big bang for the buck! The check in was smooth and the person who checked us in was very friendly. The front office manager, Deja, check us out and she was super friendly and accommodating. She seems to really take pride in her work and wants to make sure the guest are happy.
I will definitely stay there again!
Partner
10/10
Exceptional
24 Oct 2025
LE VIET CUONG
Good
4/10
Poor
18 Oct 2025
Ramona
The beds were absolutely terrible and our TV did not work. Not one of my best hotel stays. The staff was very nice!
Partner
10/10
Exceptional
10 Oct 2025
Felicia
Shopping near is great and a lot restaurants. Staff very helpful
Business_and_leisure Family
8/10
Excellent
08 Oct 2025
marco
not a bad place
2/10
Poor
04 Oct 2025
Luis
Nunca recibí el servicio
Business
6/10
Pleasant
16 Sep 2025
Kathleen
A little out dated. Both front desk workers were excellent. Breakfast was disappointing. I had a king bedroom and the Tv was in a weird place. I couldn’t watch it in bed. Decent location.
Business_and_leisure Family_with_children
10/10
Exceptional
15 Sep 2025
Sara
All of the staff: Daysha, Krystal, Valerie, Imani, and 2 more who work the front desk(sorry I can’t remember their names) are amazing! They are all kind, and genuinely care about their guest!
Thank you all for your kindness and caring!
Leisure Family
10/10
Exceptional
09 Sep 2025
Nanett
I have been here for over a month. My stay has been as good if not better than when I first checked in, the staff is amazing.
Business_and_leisure Pet
6/10
Pleasant
08 Sep 2025
James
Staff was great
10/10
Exceptional
01 Sep 2025
Sofia
The only thing I didn’t like was, when asked room service or no, I said know and I came back to hotel to housekeeping in my room!
8/10
Excellent
25 Aug 2025
Troy
It was quiet and close to where we needed to be
Leisure Family
10/10
Exceptional
24 Aug 2025
Nanett
The staff at the front desk Valerie and Imani are great! As are both managers! I can’t say enough of how pleased I am with customer service!!!’
Pet
10/10
Exceptional
14 Aug 2025
NGUYEN LAM CONG DANH
Meeting all the expectations for a business trip—efficient service, quiet comfort, and reliable connectivity. I’d definitely consider staying here again for future work-related travel.
Business_and_leisure Self
10/10
Exceptional
11 Aug 2025
Nanett
Staff is great! Excellent place to stay!
Leisure Pet
10/10
Exceptional
25 Jul 2025
Farren
Great
6/10
Pleasant
14 Jul 2025
Liliana

Sucks

I stay Two days but I really don’t like , the pool was dirty and everything is so old, and the breakfast is sucks
Friends_and_family Family
10/10
Exceptional
13 Jun 2025
Mary
I always have a great time very comfortable clean and the staff is very professional and friendly I actually extended my stay thank you.
Friends_and_family Family
4/10
Poor
30 May 2025
Robert
Yes I stayed here with my wife and two kids. Queen bed/ Sofa bed. There were no bedding for the sofa bed. We had to remove a sheet from the bed. Also no wash clothes and towels Until after 9am of check out. This was very unacceptable. I’m asking for a FULL REFUND or Comp Day at a Marriott Hotel.
Friends_and_family Family
10/10
Exceptional
28 May 2025
Alyssa
It was an amazing stay staff was very friendly!!
Friends_and_family Family
2/10
Poor
06 May 2025
Tonjla

Fighting cockroaches

Upon checking in I was told my payment was declined by third party checked in late so went straight to sleep next day a/c went out later that night my guest and I were fighting flying cockroaches all night while the heat increased in the room
Friends_and_family Friends
4/10
Poor
01 May 2025
Alberto
There was no breakfast and the pool was out of service.
Business_and_leisure Family_with_children
10/10
Exceptional
27 Apr 2025
Shianne
Great place to stay, many stores amd restaurants next door
6/10
Pleasant
19 Apr 2025
Teresa A
This hotel was reasonable but there is some work that needs to be done. Stayed in room 419: curtains torn, top microwave needs to be taken out of room, TV is in a very awkward place, and sofa bed sheets weren’t in a protective covering. Also, they aren’t serving a hot breakfast. They give u a brown bag-banana, muffins, and bar :(. I never received an email even though I feel that adjustment needs to be made on all third party websites.
Leisure Family
4/10
Poor
30 Mar 2025
Everiet
The property looks decent upon initial inspection, but during our stay there were several concerns that need to be addressed. This listing is falsely advertised.

Firstly, this property has a bedbug issue!! They claim to offer a change of sheets, which isn’t true. During our first night I asked the front desk for new bedding & she told me they did not have anything else. Later that night I was bit up by a bed bug & even have video of the bug on the sheets.

Secondly, they claim to offer free breakfast and a pool on site. Neither one of these things were true during our stay. The pool and breakfast were both closed indefinitely.

Their elevator is also not up to code. Their last inspection was October of 2023. New management is needed. On the fact of bed bugs alone, I would not consider staying here. Thankfully management was able to provide us with a refund, as well as have a nicer front desk attendant the second time around. This is genuinely not up to Marriot standards and was shocked at our experience. Will not be booking them again!
Leisure Friends
2/10
Poor
16 Mar 2025
Richa
The room was smwlly and dirty. There were cockroaches in the bathroom.
Business_and_leisure Family
10/10
Exceptional
01 Mar 2025
Kerry

Super Friendly staff

This is the third year in a row I have stayed at this location. The staff is always super friendly and helpful. The rooms are clean and a great value. I will be back next year!
Friends_and_family Friends
4/10
Poor
25 Jan 2025
Stephen
Breakfast bar was not available due to “maintenance issues”. Perimeter fence is down in one corner, allowing access from the rear of the adjacent shopping center. We did not feel safe after dark. Staff was friendly but definitely not in the holiday mood.
Leisure Family
4/10
Poor
09 Jan 2025
Verified traveler

Not sure

Receptionist was friendly and helpful. Hotel is rundown and old, needs a facelift. It was okay but not what you’d expect from Marriott group.
Friends_and_family Family
4/10
Poor
17 Nov 2024
Jon
Elevator? Broken.
Breakfast? \"we're not offering breakfast currently\".
TV? Half working.

Just avoid this place. Slummy hotel at a normal hotel price.
4/10
Poor
19 Oct 2024
Matthew
\"Queen\" bed was more like a double. Worst sleep of the year, hands down.
Leisure Family
6/10
Pleasant
14 Oct 2024
Tonya
We had no hot water in our room.
Leisure Friends
4/10
Poor
13 Oct 2024
Cristian
My room did not have pillows. I went to ask at reception and they only had one. The door could not be closed completely because the lock was broken.
Partner
10/10
Exceptional
27 Sep 2024
ED
.
6/10
Pleasant
24 Sep 2024
Fernando
Needs remodeling and better ventilation to rid of smell
Business_and_leisure Partner
6/10
Pleasant
17 Sep 2024
Verified traveler
The entire room was very clean. The bed was creaky and not super comfortable but not too bad either. The pillows were flat and we asked for more several times but they ran out. We were told housekeeping would come by every other day so we had our dirty towels ready to exchange for clean ones and I pulled my own trash and they never came by. I called the front desk to ask them to bring some fresh towels and they still didn’t come so my husband asked one of the housekeepers while she was cleaning next door. The breakfast was okay. Coffee was great and my kid enjoyed the chocolate milk and yogurt.
Friends_and_family Family
8/10
Excellent
08 Sep 2024
Tejano
It was okay. It’s outdated but okay for proximity to our event.
Leisure Family
2/10
Poor
24 Aug 2024
Jessica
Very lacking, and the bed was super uncomfortable
Business_and_leisure Family_with_children
10/10
Exceptional
23 Aug 2024
Amber
Over all would stay again!
Leisure Family_with_children
4/10
Poor
29 Jul 2024
Susan

Dog fee

I have stayed at this same hotel multiple times. The first thing that happened was an undisclosed $200.00 pet fee that we have never had to pay that high before. Only 1 wash rag in the BR. House keeper understood NO English. Room smelled like cat piss and I had dogs. Grass was not mowed so it was difficult to get my dogs in it. The breakfast was good.
Friends_and_family Family
6/10
Pleasant
23 Jul 2024
Joyce

Unhappy

Hotel dirty outside dirty no towels available no power the fourth night. It was hot. I want a refund.
Friends_and_family Family
6/10
Pleasant
03 Jul 2024
Verified traveler
Some upgrades needed
6/10
Pleasant
13 Jun 2024
Elvia
The room has a stinky smell
Partner
8/10
Excellent
08 Jun 2024
Debra
Overall hotel is good but it’s been two separate visits in which I’ve had to ask for towels daily. Rooms are not cleaned during the stay. When asked, staff shared that they don’t have enough towels. I love the room but the hotel needs some work. I visit Houston a few times a year and will stay elsewhere next time.
Leisure Partner
10/10
Exceptional
03 Jun 2024
Robert
It was amazing
Partner
10/10
Exceptional
02 Jun 2024
Jessica
Front desk was super nice and helpful check in was a breeze.
Leisure Family
2/10
Poor
14 May 2024
Rebecca
Did not feel safe.Lobby area across the parking lot bad and no “common” areas.
Business_and_leisure Family
8/10
Excellent
21 Feb 2024
M
Suggest that the property carry some necessary items for sale such as aspirin, Tums, Benadryl, toothpaste etc.
Thank you
Business Self
2/10
Poor
22 Jan 2024
Verified traveler

If you stay take hundreds of dollars

It was terrible. They would not let us stay unless we paid in cash at check-in.
Friends_and_family Family
10/10
Exceptional
30 Dec 2023
Susan
The accommodations were great
Friends_and_family Family
10/10
Exceptional
24 Nov 2023
Michelle
I stayed over Thanksgiving Eve and the staff was great! The room was nicer and bigger then I expected. Completely enjoyed my stay.
Business Self
10/10
Exceptional
16 Nov 2023
Jessica
Very nice place for the whole family and the breakfast was great 😊
Leisure Family_with_children
10/10
Exceptional
30 Oct 2023
Johnny
The staff at TownePlace are the best. The rooms are comfortable and breakfast is always very good. We have stayed here a few different times and they have never felled to impress me with their friendliness and helpfulness.
Friends_and_family Family
10/10
Exceptional
25 Oct 2023
Kristen

Good for families

Great hotel, great location, great staff.
We had the two bedroom suite with kitchenette. Felt like home. Slept five comfortably. (Two adults, three kids)
Friends_and_family Family
10/10
Exceptional
22 Oct 2023
Paul

Great breakfast

Excellent service and great breakfast. The elevator was broken off and on through our short stay, but other the. That it was a great stay.
Business
6/10
Pleasant
16 Oct 2023
Christopher
Substandard exterior. Felt more like Section 8 employee housing than a hotel. Room was ok. Pretty clean. Didn't really deal with staff. I wouldn't run from this place. I just don't think I'd stay here again. I'll drop the extra $60 on a nicer location next time.
Leisure Self
10/10
Exceptional
25 Sep 2023
Bryan

Very homey and comfy

Great hotel -- very homey with a small kitchen. Great comfortable bed. Made my one-night stay for a nearby cycling event very restful!
Self
4/10
Poor
29 Aug 2023
MICHAEL

Broken bed, Puddles and Mud. Shower leaking

Very Disappointed. Stayed in the 2 room suite with my family and woke up sore both nights. Finally looked under the bed and it was broken but looked like it was somewhat repaired with just tape. Sprinklers were always on or just broken so puddles and mud were in front of the door to get in and out. Could not enter any other way. I have small kids so it was difficult to maneuver without stepping in a puddle or in mud. Dishwasher did not work. The shower leaked. The lady in the front was always nice and did provide great service but nothing she could of done about the above issues.
Friends_and_family Family
10/10
Exceptional
21 Aug 2023
Colleen
Exceptionally clean, friendly staff
Leisure Self
10/10
Exceptional
05 Aug 2023
Marieanne
The team at the front desk are very helpful and responsive. We really enjoyed staying here and will definitely come back whenever we visit Houston.
Leisure Family_with_children
8/10
Excellent
25 Jul 2023
Jo Ann
Staff was very friendly and helpful.
Leisure Family_with_children
4/10
Poor
13 Jun 2023
Verified traveler

Be careful

Power went out, beyond hotels control due to storm coming through. No electricity for 15 hours. We were booked there for 5 nights, night 2 we checked out cause of electricity issues and fire alarms going off at 1am. Asked the manager to refund last 3 days, says she would and still have t been refunded yet. Not in the best neighborhood, they’re cutting catalytic converters off cars. Just a bad area.
Friends_and_family Family
8/10
Excellent
06 Jun 2023
SANDRA
Cleanliness was my top priority. Was assigned to another suite,since toilet tank was leaking
Leisure Family_with_children
10/10
Exceptional
03 Jun 2023
Mary
Great location fast check-in very comfortable room. I will be staying here again.
Business
6/10
Pleasant
02 Jun 2023
Verified traveler
Experienced a water shut off during stay
Business
10/10
Exceptional
14 May 2023
Efrain
good place
2/10
Poor
08 May 2023
Jerry
Customer service was terrible and staff seemed unknowledgable about the property and policies.
Leisure Family_with_children
10/10
Exceptional
20 Mar 2023
Stephanie
We were not disappointed with our stay. Friendly, clean, hot breakfast and kitchenette was a plus for us. Mucho Gracias!
Friends_and_family Family
10/10
Exceptional
16 Mar 2023
Jeffrey
Front desk clerak was amazing. Comfy rooms. Loved the kitchen
Business_and_leisure Partner
8/10
Excellent
13 Feb 2023
Gary

Texas trip

It was a nice hotel a little old but kept up nicely and location was great
Friends_and_family Family
8/10
Excellent
06 Feb 2023
Robert

Great location and accommodations!

The staff was great. From reception to the breakfast hostess everyone was very friendly!! The room was good, clean and comfortable. The location was close to all the restaurants for the event I was attending in Memorial Springs. The rate was better than most, especially for the accommodations provided!! Had a good stay and would stay there again for events in that area.
Self
10/10
Exceptional
07 Jan 2023
Denise
The staff are very friendly and helpful. The breakfast has a good variety including hot options.
The landscaping needs attention; many bare spots.
Leisure Family
6/10
Pleasant
17 Dec 2022
Courtney
Extremely friendly staff, easy checkin, clean area around property. Beds weren’t too soft and rooms cooled fairly quick.
Leisure Partner
8/10
Excellent
21 Nov 2022
Sansal
.
Leisure Family
8/10
Excellent
31 Oct 2022
Latoyia
It was a little warm or freezing in room. There was a red fingerprint in the bathroom area not sure what it was. The place is a little older but overall clean and close to 249.
Leisure Family
6/10
Pleasant
09 Sep 2022
Hao

average

friendly stuff the property was a bit run down room appears old and smelled of mold.
Friends_and_family Family
10/10
Exceptional
28 Aug 2022
BETHANY
Customer service was great. Worker named Sandra was amazing.
Leisure Partner

Location & surroundings

TownePlace Suites Houston Northwest
11040 Louetta Road, Houston, United States

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TownePlace Suites Houston Northwest

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