Homewood Suites by Hilton Houston NW at Beltway 8

8/10

Excellent

22 Apr 2026

Stephanie

Could use better maintenance. The staff was nice but most members were inefficient. The couldn’t provide answers regarding billing nor regarding the grills.

Family_with_children

10/10

Exceptional

19 Apr 2026

woodnie

Clean room, nice staff, family friendly

Self

10/10

Exceptional

04 Apr 2026

Angela

First, the lobby was very clean. The staff was very helpful and friendly, my room was clean and smells fresh.
Honestly the overall experience is 10/10

Self

10/10

Exceptional

22 Mar 2026

Shannon

The property is very nice the rooms are also excellent they have everything you need. The pool area has a grill and the outside property is clean. There are no random walkers and the parking area overnight is or what I feel is safe for you. 5 stars from me and my children!!!!!!! Will always stay here when coming down to Houston. The rooms have a nice dishwasher, refrigerator and a two burner stove! The room was clean beds, bathroom clean do you hear me!!!!!!!! Staff is excellent and super helpful! Stay here tell everyone you know to stay here eating places, shopping within 10 minutes. Walmart 13 minutes along all the eating places. Thank for the most enjoyable stay that we have ever had!!! Impressed I must say!

Family_with_children

2/10

Poor

21 Mar 2026

Tam

No good, it bad

Family_with_children

10/10

Exceptional

14 Mar 2026

Lisa

Yes we had a Awesome stay very clean very professional. We loved our stay.

Friends_and_family Family

10/10

Exceptional

09 Mar 2026

Erin

Clean and friendly staff

2/10

Poor

04 Mar 2026

Mark

I was denied a pre-paid room even i arrived because they were \"over sold\"? I pre-paid? I'm 40 years of travel, not one time has this ever happened to me. I think it's shameful that a hotel would take a higher walk in fare over a paid on advance room, and demonstrated their total lack of customer loyalty and support over just a few $$ of short term gain. Not only will i never stay there again, but i will cancel my loyalty number after l lodging a \"poor business practice\" company with the parent organization.
It was midnight and i was hunting for a hotel... After pre-paying for this stay. Unthinkable. Over just a few dollars gain in room charge? Wow. Best advice, avoid this place like the plague.
Funny thing is, the hotel i found was better...(More comfortable, better need) And cheaper! So ultimately, Homewood Suites lost.

Self

4/10

Poor

04 Mar 2026

Marie-Renee

My room was not ready until after 6pm, I was lucky I had other people with rooms so I had non pool place to hang out. The pool area with fire pit and BBQ are great. But there were never any towels available. Water in the room would sporadically not be available. House keeping is every other day but they never did anything but empty the 1 garbage so I ran out of toilet paper and had to take it from one of the public ones since there was no front desk after waiting 5 mins. The staff themselves friendly. It's just the hotel couldn't keep up with the amount of desk.

Friends

4/10

Poor

15 Feb 2026

Lauren

We booked a two room/divided suite here for three people. Upon arrival they overbooked due to an \"event\" and put us in a smaller unit. Upon checkout they said we cannot adjust the pricepoint downward because we booked through a 'third party'. \"It's not our problem.\" Really???

Friends_and_family Family

10/10

Exceptional

16 Jan 2026

Peter

Courteous staff

Friends_and_family Family

10/10

Exceptional

04 Jan 2026

Alison

room was neat and tidy. Staff very nice

10/10

Exceptional

30 Dec 2025

Jasmine

My stay was very pleasant. Loved my room and the property as well, and nice area.

Leisure Family_with_children

10/10

Exceptional

20 Dec 2025

Luis

Loved the syaff and rooms. Very clean and spacy rooms. The staff were friendly. Especially the security, took time to let us park in a better area where they can keep watch. The staff made us feel welcomed. This is my second time staying here and loved it.

Leisure Family

10/10

Exceptional

20 Dec 2025

Richard

The bathroom, shower/toilet area is a little cramped. Other than that, totally worth the stay. I would definitely rebook again!

Business Self

10/10

Exceptional

24 Nov 2025

Luis

All ok

10/10

Exceptional

26 Oct 2025

Leny

The stay was great, the staff was nice but I did find a candy or bug dead in the couch bed.

Friends_and_family Family

4/10

Poor

05 Oct 2025

Jeanetta

Most Awkward Hotel stay

The staff was amazing. Super friendly and kind. It was the room, the bed and shower specifically, which in my opinion, are two of the most important things about a stay. The headboard had a terrible smell about it that I can’t even describe. The headboard has an upholstery layer on it and that smelled so bad, you automatically know that it is unclean. It smelt like old dirty diapers in a dryer on full spin mixed with gym shoes. My wife and I kept smelling ourselves to make sure it wasn’t us that smelt that bad. We slept on the opposite end of the bed to avoid the smell. Even the pillows smelled like trash can. And to make matters worst, while my wife was showering, the water cut off. Like, completely stopped. And never came back on. So that’s that. I don’t think I’d ever stay there again, but the staff has my respect. Both employees we encountered were super helpful and kind.

Partner

10/10

Exceptional

14 Aug 2025

Denise

Staff was very nice & property was kept clean and smelling good

Leisure Family

10/10

Exceptional

11 Aug 2025

Tracy

Nice hotel

Leisure

10/10

Exceptional

21 Jul 2025

Alma

It was our first time in Houston and the staff was so thoughtful. Nikea suggested somewhere for us to go. Would definitely stay again.

Leisure

10/10

Exceptional

22 Jun 2025

Dorsella

I would definitely book again. Customer service was excellent. (The front desk)

Leisure Family

10/10

Exceptional

15 Jun 2025

Rocio

Excellent customer service and the facility itself was great. Front desk lady amazing!! Definitely we would stay there again.

Leisure Family

10/10

Exceptional

17 May 2025

Tiffany

Great smooth check in and out

10/10

Exceptional

31 Mar 2025

katrina

My room was extremely clean and bed was very comfortable. I slept well in the bed. I would highly recommend this hotel.

Leisure Family

10/10

Exceptional

27 Mar 2025

Joseph

This hotel was close to the highway and where we were for a conference. The hotel was clean, comfortable, and quiet.

Business Partner

10/10

Exceptional

19 Mar 2025

Jimmy Teo Li

Great experience

Business

10/10

Exceptional

16 Mar 2025

Diana

I loved it , will come back all the staff was nice and respectful

Family_with_children

10/10

Exceptional

21 Jan 2025

Adam

Decent breakfast, clean hotel, and helpful staff

Business Self

8/10

Excellent

04 Dec 2024

Kevin

Business stay. No problems.

Business

10/10

Exceptional

29 Nov 2024

Nicolle

Loved this place I was able to cook the kitchen has everything also did my laundry here! Great hotel and awesome staff

8/10

Excellent

09 Nov 2024

Tasha

Nice place, unfriendly front desk.

Erica at the front desk was not friendly. Also, she overcharged me for a drink and I had to get a refund at checkout. She’s the type that thinks if she smiles she’s providing good customer service. I reported a broken tile so it would not affect my deposit and we I showed it to her she responded that she needed to wait to see what the maintenance man said. I had been there for 10 minutes with 3 small kids. That response was rude. The guy that checked me out didn’t smile once yet he provided great customer service.

Friends_and_family Family

2/10

Poor

04 Aug 2024

Haydee

We went to Texas for a Baby Shower it was only for one night 2 rooms I booked Saturday August 3 check in til August 4 ,,, one room we checking after 3pm and left to the baby Shower,, we can back to the hotel after 11pm 2rooms checking 2 adults and 3 kids and my nice got bit we found Bug in the room we call reception the lady came over and took pictures my family left the hotel in the middle of the night,, me and my daughter we were very upset we changed flight for the 1 one Sunday morning we were up all night we left the Hotel by 6am ,, the Lady in charge said she same the information too the manager… I call her expida and said only I will get refund for 1 room is unacceptable for all the inconvenience we went thru I need my full refund for the 2room also and that property need too be closed….. and not be offered for customer to do booking….. I will be waiting for a resolution

Leisure Family

10/10

Exceptional

03 Jun 2024

Donald

I really liked the highway assess and nearby shopping.

Leisure Family

8/10

Excellent

19 May 2024

Marvin

This is a nice convenient property for me.

Leisure Family

4/10

Poor

05 May 2024

Trent

My boyfriend went downstairs to get me breakfast and when I went to sit back on the bed a cockroach was on the pillow, that night when I was sleeping I felt something crawl on me but Inthough was just a strand of my hair so I went to swipe it off and it didn’t feel like a strand of hair but a bug.

I was going to dismiss it until that morning when I saw it!

Also the pillows smelled like mildew as if they weren’t was or dried properly!

Leisure Partner

10/10

Exceptional

05 May 2024

Khoi

Would stay again.

4/10

Poor

27 Apr 2024

Teena

Poor service

Service was Very poor… room was not cleaned even… Broke glass and nobody was able to come and help clean up. I was asked to come to the front desk get the broom and the mop myself to do the cleanup and I was staying with two little kids… Not expected from a brand name like Hilton.

Friends_and_family Family

2/10

Poor

21 Apr 2024

CHRISTOPHER

Had to wait 45 minutes for them to unlock my door while we just sat in front of it. Nobody knows anything there

10/10

Exceptional

21 Apr 2024

Jasmine

Everything was nice, excellent stay!

Leisure Partner

6/10

Pleasant

14 Apr 2024

nara

Overbooking

I booked 4rooms of 2queen beds.
But they don’t have any queen rooms available so we got a 1 king bed and some of people slept on the floor. I had to argue about it few hours and complained over next day. They said to book through the 3rd party is not guaranteed. Please make sure if you would like to book through the 3rd party .

Business

10/10

Exceptional

24 Mar 2024

Bionca

Love the room. Easy check out - just drop the keys and go.

Leisure Self

2/10

Poor

22 Mar 2024

Krystal

My room was given away when I got there I was offered a king bed with all the kids I submitted and stated I had . I was very unhappy with that. And I had to find a new location miles away from where I needed to be. Vacation ruined!

10/10

Exceptional

10 Feb 2024

James

Great place to stay.

Great accommodations to watch our granddaughter compete in regional swim competition.

Friends_and_family Family

10/10

Exceptional

11 Dec 2023

Shalenski

We loved it!

Although short, the time was great! My boys love hotels and they said this one was the best one yet!

Friends_and_family Family

6/10

Pleasant

10 Dec 2023

Verified traveler

Unhappy guest!

The room was dirty. Food crumbs on both sides of the bed between the bedside tables and the head of the bed and on the floor in the kitchen area. I found an earring and lipgloss on the floor which confirmed my thought that the floors were not vacuumed or cleaned after the last guest. In the bathroom, hair in the bathroom sink, shower and on the stationary shampoo bottle. Dried, crusty food and greasy finger prints on the bedside tables, coffee table and kitchen table. I took my luggage and went back to the front desk to ask to be moved to a clean room. I was told that the hotel was sold out for the week and guests that had not yet arrived had deposits on their rooms and it would be very complicated to move me to a different room. She did offer to have someone change the sheets. I never said anything about the sheets! That must be a common complaint also. I found my way to a nearby grocery store, purchased Clorox cleaning wipes and did my best to clean the room I had to stay in.

Business

10/10

Exceptional

19 Nov 2023

Pedro

Extremely friendly personnel.

Business

8/10

Excellent

20 Oct 2023

Ronnie

Great place. Would come back

Friends_and_family Family

10/10

Exceptional

16 Oct 2023

Aaron

it was good

Business Family

10/10

Exceptional

07 Oct 2023

Jordan

Thank you

It was great

10/10

Exceptional

02 Oct 2023

Jennifer

Awesome everything was extremely good

10/10

Exceptional

01 Oct 2023

Joseph

Will be returning

10/10

Exceptional

12 Sep 2023

Candice

Wonderful place for families

Leisure Family

8/10

Excellent

08 Sep 2023

Mark

Overall positive experience

The room was very nice and the hotel was very clean. Only complaint was the quality of the breakfast. It was not as good as the free breakfast offered at other hotels I have stayed at, and it ended at 9 am M-F

Partner

10/10

Exceptional

03 Aug 2023

Darius

Great.

4/10

Poor

03 Aug 2023

Alicia

Our room was infested with fleas. There were no other rooms available so I left covered in bites. I was given a discount and allowed to check out early. I asked for my sheets to be changed and was told there were 90 other rooms to clean so I asked for sheets and changed them myself trying to alleviate being bit by fleas. It was a packed hotel and LOUD. It smelled like mildew and cigars down our hallway. Won’t be staying again.

Leisure Family

4/10

Poor

27 Jul 2023

Reba

We found a blood stain on the sheets & pillow on one of the beds. That was very upsetting to see, especially after we checked in at 1am and we were all very tired and ready to sleep in clean, comfortable beds. Because of this, we did not enjoy our stay. There was also loose hair on the floor of the bathroom. We saw a roach in the hallway first thing upon entering the building. The hallways were stuffy, and had a strange smell. Our room also never cooled off to a comfortable temperature while we were there. The employees at the front desk were friendly, but I would not stay at this hotel again.

Leisure Family

10/10

Exceptional

20 Jun 2023

kayla

Everything was great !!! The pool was clean , relaxing and stays open late. End your hotel search NOW !

Leisure Partner

10/10

Exceptional

15 May 2023

Esmeralda

Great hotel

Leisure Family_with_children

10/10

Exceptional

05 May 2023

Barbetta

Great service great location

6/10

Pleasant

07 Mar 2023

Verified traveler

Disappointing Stay

We've stay at Homewood Suites (not this one) many times and always had good service and enjoyed breakfast. It was not the case this tome sadly. Grumpy staff (same person both mornings), no additional yogurt, boiled eggs, muffins or bananas put out. Coffee cups had no lids and upon asking if there were any, the answer was a firm no. Tough for a gentleman there in a wheelchair to navigate with his hot coffee. Right at 9:59 am the lights went out. The room itself was fine. No daily cleaning. Coffee for one cup for the entire weekend. No new disposable coffee cups or creamer. We were definitely disappointed in our stay. Front desk staff were kind. Room comfortable. But won't stay there again.

Friends_and_family Family

10/10

Exceptional

06 Mar 2023

Erik

Good hotel , walked out side next morning to see car’s windows broken

Friends_and_family Family

10/10

Exceptional

03 Mar 2023

kenney

Extreme cleanliness. Upscale room amenities. I don't know if you can buy it but Homewood suites has the best smelling hand soap ( Zero brand ).

Leisure Partner

4/10

Poor

10 Jan 2023

Kimberly

Very disappointed with the breakfast provided. The potatoes seemed microwaved, the eggs were mushy, and there was not much. The waffle iron was put up so that was not available as well as bacon pictured. There was a cold bar with no yogurt, cream cheese but no bagels. For some strange reason the breakfast attendant refused to put out coffee lids so you’d have to ask for a lid. Plus the coffee was flavorless. Have been to cheaper hotels with better breakfast. The linen in the room had hairs and stains. Loved the floor plan and the room amenities like a full sized fridge. Decent neighborhood. Personally would not stay at this location again.

Business_and_leisure Family_with_children

10/10

Exceptional

07 Jan 2023

Regi

Great Stay!

Amazing service from friendly staff. This is my 2nd Homewood Suites stay and there will be many more to come

Friends_and_family Family

10/10

Exceptional

18 Sep 2022

Vincent

Everything was very clean. And the staff was very friendly and helpful with extra towels.

Partner

10/10

Exceptional

20 Jun 2022

David

Awesome stay

This is a great facility. The units are spacious, well stocked with amenities. Very clean a comfortable!’

Business

10/10

Exceptional

29 May 2022

Gabriela

They have this sense of like \"im home \" type of vibe. People were so kind!

Leisure Family

10/10

Exceptional

17 May 2022

eunika

Love the stay. Would definitely recommend any tourist

Leisure Family_with_children

10/10

Exceptional

10 May 2022

Sarah

A good mother's day stay.

It was a really comfortable stay ! They were vey helpful and accommodating for our family. We only had one problem with the key's not unlocking the door's.
.

Friends_and_family Family

8/10

Excellent

29 Apr 2022

Karl

Spacious rooms with couch, pleasing materials and finishes.

Leisure Family

2/10

Poor

23 Feb 2022

Samuel

Robbed and kicked out

We are frequent travlers to Houston for my three year old cancer treatments. We arrived after traveling 24hrs on the road exhausted. We were not allowed to check in until after 3pm. No acceptions even if their hotel is only a 1/4 occupied. They don't accomidate your preffered room of choice you picked using hotels.com. My son is is blind so I always get a room just for his needs so he doesn't hurt himself. After explaining my son's condition they still did not understand. They still checked us into a room that looked nothing like I payed for on Hotels.com. Finally after the third attempt of checking into a room I asked again about the accesible room I booked on hotels.com for my three year old son that is blind. He finally changed our room type. I booked our reservation for 2/4/22 to 2/9/22 on the last night I exstended our stay because of the circumstances involving my sons treatment. On 02/19/22 my Tundra was vandelized. Someone cut the catelac converter and exhaust pipes out from my truck. My truck was parked in the lit up parking lot in front of the camers and side door. Apparenlty their cameras dont work and the security patrol don't either. We had to exstend our stay again until my truck coould get towed. They said would comp me one night on the day they vandalized my truck. Even though they said they would they charged me anyways. On 2/24/22 they told me I had to check out after calling earlier that morning to exstend my stay. $120 nightly to get robbed and kicked

Friends_and_family Family

10/10

Exceptional

20 Feb 2022

Nekeita

Community was excellent. Keandrea did an excellent job checking me in. Customer service was excellent, Rooms was clean & nice. Thank you for the wonderful stay with Homewood Suites Hilton .

Leisure Partner

8/10

Excellent

13 Feb 2022

Verified traveler

Minor Issues

I had to be switched to 3 different rooms due to issues with locks on the first two. Breakfast was not ready when promised and I ended up going to Starbucks. Overall, it was a good value if you can overlook some minor issues.

Self

10/10

Exceptional

18 Dec 2021

Louis

Attention to customers.

Leisure Family

10/10

Exceptional

14 Dec 2021

Janie

Great service over all.

Leisure Family

10/10

Exceptional

03 Dec 2021

Sandee

The staff was great. Very friendly, very helpful.

10/10

Exceptional

27 Nov 2021

Tanya

Wonderful friendly staff. Extremely clean. Nice grilling area where we had our family over. Excellent place to stay!

Leisure Family

10/10

Exceptional

27 Sep 2021

Lennie

Family Funeral and Rest Needed

Came for a funeral. Rest much needed. I’ll most definitely will return.

Friends_and_family Family

10/10

Exceptional

30 Aug 2021

Tim

SHRP Trip

Enjoyed trip to Sam Houston horse track. Lady at the front desk was very nice.

Friends_and_family Family

10/10

Exceptional

13 Aug 2021

Verified traveler

Excellent location. Very clean and the desk lady was very nice and attentive.

Leisure Friends

10/10

Exceptional

13 Jul 2021

Jasmin

Dishes where all dirty. Some things looked like they had old food on them and one of the cups had lipstick on it as of it was just used.

Friends_and_family Family

10/10

Exceptional

12 Jul 2021

Verified traveler

i liked that they had helpful staff and i didn't like to many wall switches i didn't know what control what.

Leisure Self

10/10

Exceptional

30 Jun 2021

POLLARD

Pemobley

Amazing place to stay, perfect location...

Friends_and_family Family

10/10

Exceptional

29 Jun 2021

Verified traveler

The only thing is there was only 2 towes to shower

Leisure Family

8/10

Excellent

16 Jun 2021

Verified traveler

Good family friendly place to stay

Leisure Family_with_children

8/10

Excellent

19 May 2021

Verified traveler

love it the rooms are big and beautiful 😍

Business_and_leisure Family_with_children

4/10

Poor

12 Apr 2021

Verified traveler

The hotel wasn’t as advertised in pictures. The room was very disappointing. There were stains on the sheets & chair. It just felt unclean

Friends_and_family Family

4/10

Poor

05 Mar 2021

Verified traveler

The room was modern and clean. The bed was very comfortable. However, I left some some clothes hanging in the closet and didnt remember until i got home back in Missouri. I had to call 4 times to get anyone to check to see if they could locate them. Each time they asked for my number so they could call me back but no one did until I spoke with the General Manager. The Manager found them in housekeeping but said he preferred someone pick them up rather than ship them back to me. Fortunately my son lives close by and was able to was able to get them. I was really disappointed in the staff as they seemed really uncooperative and acted like it was a burden to help a customer. I highly recommend customer service training for the staff. I will not stay there again. Not that I wont stay stay at homewood suite, just not that one.

Friends_and_family Family

8/10

Excellent

25 Feb 2021

Faith

After wither storm stay.

The hotel was great! The only problem we had was there was no breakfast. Because of the winter storm trucks could not make deliveries on time. And this was almost a week after the storm. We travel from out of state for a wedding. So they have a dozen donuts each moring for a SOLD OUT hotel....... We very disappointed that they did not make more efforts to have more breakfast available and did not give a small refund for the lack of the \"bagged\" breakfast we were told we would get when we booked 3 weeks before.

Friends_and_family Family

8/10

Excellent

17 Feb 2021

Jacqueline

Loved our stay! Make sure you get a pet free room

The hotel was very comfortable and the office staff were nice. We stayed when the snow hit and never lost power, and water went in and out but they were quick getting atleast cold water back on. For being with two kids under 4 it was a good stay.
However a few things were broken - the floor next by the bed was covered in pet pee and stunk horribly. They came and sprayed the area as far as smell as soon as I told them. They offered to transfer but no rooms were open. Then also, the floor had quite an amount of dog hair left from the last people.
Otherwise, they were amazing and very friendly.

Friends_and_family Family

10/10

Exceptional

15 Feb 2021

Verified traveler

Very clean and very comfortable. Will definitely stay again

Friends_and_family Partner

10/10

Exceptional

19 Jan 2021

Sharita

Superb stay

Nice clean stay and the staff was amazing! Thanks a lot!

Friends_and_family Family

8/10

Excellent

11 Oct 2020

Rick

Good but could be better with a little attention

Had to wait hour and half past check in for room to be cleaned. Other that that every thing was fine Outside of hotel grounds had a lot of trash and grass around the perimeter that needs to be better maintained.

Friends_and_family Family

10/10

Exceptional

27 Sep 2020

Sheron

omfo

Stay was good

Friends_and_family Family

4/10

Poor

21 Sep 2020

Nick

This is a beautiful property with clean modern rooms. Loved the rooms. Unfortunately this property is horribly under staffed. Had to wait 40 minutes for an associate to come to the front desk to check us in. The associate was having to work multiple properties and would be off-site for long periods of time. For the same reason, getting fresh towels and other amenities was hit and miss. There was also an issue with a large very loud party that had ordered in \"female companionship\" (walking the halls) in a hotel full of minor children for a baseball tournament. The desk associate on duty when this was discovered refused to deal with it. We had to wait until the next associate came on duty, and they took care of it immediately. Not the Hilton experience I'm used to.

Leisure Family

10/10

Exceptional

30 Aug 2020

sabarina

Wonderful hotel

Amazing

Partner

4/10

Poor

24 Aug 2020

Verified traveler

Room had bugs

I thought that this hotel would be decent because it is a Hilton. First, they called me before I arrived to tell me that my “reserved” double beds would now be only a king because the cleaning staff only comes on limited days :-). Secondly, the pull out couch in this room had a bug crawling on the sheets. Third, there were ants in the bathroom. It did not feel like a clean place at all. I’m glad I was only there one night!

Friends_and_family Family

2/10

Poor

23 Aug 2020

Andres

4 cars with broken windows in the parking lot

I request a two queen bedroom
At the check inn the hotel front desk inform is no more two queen available. Because I get my room using hotel.com they can’t guaranty my time of room.
And they told me they don’t have more room available because they he only two housekeeping for the entero hotel.
No resolution on my situation .
Family of 4 with disability kids sleeping on 1 king bed and horrible and uncomfortable sofa.
Carpet smell horrible and looks old.
Next morning we found 4 cars with broken windows in the parking lot

Friends_and_family Family

8/10

Excellent

18 Aug 2020

Thavry

Convenient

We needed a last minute overnight stay, due to our ac going out. Checked in around 11:30 pm. The hotel was quick and convenient. Nice size rooms and the ac works great. Only issue we had was that the room smelled sort of like mildew. Not a very pleasant smell, however We didn’t want to make a fuss. Checked out as soon as our AC Tech showed up at our home.

Friends_and_family Family