Name: Comfort Suites Northwest - Cy - Fair
Address: 13355 Fm 1960 West, Houston, 77065, US

8/10

Excellent

04 Aug 2026

Citlalli

Si good

6/10

Pleasant

26 Jul 2026

Sheresia

Asked for an hour later check out 24 hours in advance, but apparently the staff that agreed to it did not document it. The day of check out, the house cleaning staff kept knocking on the door and even tried to enter the room in spite of the \" do not disturb\" sign on the door. Then the front desk called and informed us it was after the check out time and the room was still occupied. She was informed a late check out was requested and she later apologized.

10/10

Exceptional

14 Jul 2026

manop

Great price, great location, lots of food choices around. Fantastic breakfast. Will use again.

Family_with_children

10/10

Exceptional

08 Jul 2026

Syed Humza

Clean rooms and quiet atmosphere

Family_with_children

8/10

Excellent

02 Jul 2026

Ali

Hôtel propre et staff serviable . Bon petit déjeuner varié. Café et eau citronnée disponible toute la journée.

Family

10/10

Exceptional

01 Jul 2026

Kyle

The only issue was low water pressure in the shower

Partner

10/10

Exceptional

27 Jun 2026

Gladys

Great stay! Room was super clean and front desk was very helpful!

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Veena

The room was clean and the staff was helpful. There was no noise disturbances or any other issues like that. But some lights in the bathroom were out. Also, the furniture was visibly old.

10/10

Exceptional

22 Jun 2026

keith

Thxs good hotel to stay recommended

Business

8/10

Excellent

15 Jun 2026

Toni

Throughout my stay any problems I had they were fixed immediately. Now what can say the eggs over the weekend suck. They were runny, no taste and these were suppose to be scrambled eggs. Now however Monday morning was very appealing. The cheese omelet is tasty. One last thing, I stayed in 219 and found chewing gum stuck to the wall and the pans were dirty, so that let's me know housekeeping does not do a job cleaning, other than that I enjoy the hotel.

Self

10/10

Exceptional

07 Jun 2026

Lili

Amazing staff and hotel was great and the bed were so clean comfortable.

Self

10/10

Exceptional

01 Jun 2026

Wei

Friendly staff and clean rooms!

Family_with_children

6/10

Pleasant

01 Jun 2026

arman

There rooms were nice and clean. Breakfast is bare minimum. Its good for work purposes.

10/10

Exceptional

01 Jun 2026

Ian

Great

Self

2/10

Poor

31 May 2026

Carolyn

I didn't like that my room was on the first floor across from the elevator. It was noisy all night long which prevented me from sleeping.

Self

8/10

Excellent

29 May 2026

Naomi

We enjoyed our spacious, 2 queen bed, room. It was recently remodeled, nice and clean. Very comfortable, pleasant stay. Even though the hotel is at a busy intersection, it was very quiet inside. There are 4 restaurants within walking distance. Parking was plentiful.

Friends_and_family Family

4/10

Poor

28 May 2026

Helen

There was no greeting other than, “you want to check in?” Once we were checked in, we proceeded to what was supposed to be our room. Upon entry, we discovered that the room was occupied already. Thankfully the family was not there at the time. Can you imagine someone just opening the door and walking into your room?? There was no apology by the desk clerk at all, just gave us keys to another room. The desk clerk wasn’t necessarily rude, but not friendly or apologetic. During the night we were awakened by kids running up and down the hallways and banging on doors. This went on a really long time. I’ll have to rethink staying here again.

Partner

8/10

Excellent

27 May 2026

Gian Carlo

No hay mucho parking

Partner

10/10

Exceptional

27 May 2026

Rosalind

Room was clean and well kept

Partner

10/10

Exceptional

26 May 2026

Deborah

Great location- next to restaurant. Not far from stores. Rooms were large, clean and plenty of parking.

Family

4/10

Poor

24 May 2026

Sophie

My partner left her kindle in a hotel room and the staff were not very useful in trying to retrieve it for her!

Family

8/10

Excellent

20 May 2026

Justin

Pretty quiet for the most part. Would stay here again

Family_with_children

10/10

Exceptional

19 May 2026

ANGEL

Excelente desayuno

10/10

Exceptional

18 May 2026

Toni

The breakfast for Monday morning was great. Different sausages that you could actually eat. The cheese omelet was tasty too. I always enjoy my stay.

Self

10/10

Exceptional

06 May 2026

Corey

No issues with my stay.
Clean room, bathroom, towels, sheets(I checked). Water pressure was good. Water was hot. Breakfast was fine. Sausage was weird. The lady at check in checked me in so fast. She was nice.
I could see my car from my room which was nice. No issues at all.
Will stay again.

Self

10/10

Exceptional

01 May 2026

Jon

Everything was very good. It was very quiet and plenty of places to eat basically right out the door. Room was clean and bathroom was spotless.

Family_with_children

10/10

Exceptional

01 May 2026

Iyin

Yes, it was a good quick overnight stay

Friends_and_family Family

2/10

Poor

30 Apr 2026

Tameka

Elevators were down, all lights were not working and the room was humid.

Self

10/10

Exceptional

23 Apr 2026

JeCorey

Perfect area with multiple restaurants nearby. Great hotel 10/10

Friends_and_family Family

8/10

Excellent

31 Mar 2026

Robert

Night staff want the greatest in check in, the morning crew was great! The shower fixtures were loose, shower head was moldy. But the need was clean, and comfortable!

Partner

10/10

Exceptional

27 Mar 2026

Bryan A McPartland

Very clean, good breakfast with hot items, easy parking, good location.

Friends_and_family Family

10/10

Exceptional

14 Mar 2026

America

Perfect for a quick weekend.

10/10

Exceptional

13 Mar 2026

keith

Yes

Self

10/10

Exceptional

03 Mar 2026

John

Our room was spotless. The breakfast was hot and plentiful. The only issue we had was the elevator was out of service the last 2 days of our stay. It was not a huge problem as we were on the second floor, but my wife and I both have mobility problems so it could have been worse.

Friends_and_family Family

4/10

Poor

02 Mar 2026

Lucas

The elevator was broke down had to use the stairs to the 4th floor was hell

8/10

Excellent

02 Mar 2026

Guenther

Breakfast area was clean and and probably outfitted properly for the purpose. I did not have breakfast there, just some coffee and snacks.
Unfortunately a day into our stay the elevator went out of service. It would not have been an issue if they would have put us in a ground floor room like I had requested and they had promised me, because it is very hard for my wife to climb stairs due to bad knees. They were unable to fulfill their promise though it was noted on the reservation and we arrived early for check-in.

Family

6/10

Pleasant

02 Mar 2026

Carolyn

The elevator was broken and we were on the 4th floor when we checked in at 3:30 with the option to cancel with a full refund but we were limited on time. rooms on first floor were being cleaned and I feel like that should of been a priority so guest did not have to go up 4 set of stairs. Also, ice machine on 1st floor was broken. I needed ice but could not get it on 4th floor while carrying my bags and then would have to go back to 2nd floor. It was just an inconvience.

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

KaMaiya

My stay was ok I probably wouldn’t come back
Room smelled like dirty diapers
Housekeeping never came to clean or take trash and I was there 4/5 days
Elevator broke so they had disabled people and everyone else luging suitcases and kids up 3 flights of stairs

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Laura

Staff was amazing and friendly

10/10

Exceptional

12 Feb 2026

Shebah

It was a comfortable stay. Everything was in order.

Friends_and_family Family

8/10

Excellent

11 Feb 2026

Lisa

Room was overall clean. There was a live roach in the restroom upon arrival. The breakfast was average. The staff was courteous.

Business Self

10/10

Exceptional

10 Feb 2026

Marvin

Clean room , great location

6/10

Pleasant

09 Feb 2026

Davron

It was ok

Business Self

8/10

Excellent

09 Feb 2026

Davron

It was ok

Business Self

8/10

Excellent

04 Feb 2026

Mimi

Rooms were clean. Staff friendly. Breakfast average.

10/10

Exceptional

24 Jan 2026

Edward

The assistant manager at comfort inn went out of her way to accommodate my family by getting sugar free products I am a diabetic and she apologized for not having anything available and went and bought some products to help me out.

Business_and_leisure Family

6/10

Pleasant

20 Jan 2026

Kennie

No luggage rack in room. No sweetener or creamer for coffee maker. No laundry bag. Appeared room was rented prior to maid service being completed. In breakfast area only one waffle maker with several guest waiting in line to use. Eggs watery, sausage dry. Young children riding in elevator without adult supervision.

Leisure Partner

6/10

Pleasant

06 Jan 2026

Amber

The room was pretty beat up. Cracks & dents in walls.

8/10

Excellent

03 Jan 2026

Griselda

Room was clean and breakfast was fresh.

Leisure Family

10/10

Exceptional

02 Jan 2026

Gisele

The room is big. The staff is courteous and breakfast is simple, but good.

Leisure Family

10/10

Exceptional

02 Jan 2026

Tiara

Room was spacious and clean.

6/10

Pleasant

29 Dec 2025

Trenton

Rooms were nice. Bed was super soft. That’s about it. Everything else was horrible.

Partner

8/10

Excellent

26 Dec 2025

GLENDA

Yes, staff was wonderful and the room was clean.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Iyin

Good plan for overnight stay!

Self

10/10

Exceptional

16 Dec 2025

David

Excellent service

6/10

Pleasant

16 Dec 2025

Joann

Parking felt limited. Rooms are not cleaned everyday. Also breakfast is the same 3 things.

Business_and_leisure Partner

6/10

Pleasant

15 Dec 2025

Yesenia

.

10/10

Exceptional

15 Dec 2025

Julio

Quick and easy check- in, great costumer service!

Business

10/10

Exceptional

15 Dec 2025

Michael

Breakfast is fresh, parking is easy and safe, the hotel and rooms are clean and smells good.

Friends_and_family Family

2/10

Poor

14 Dec 2025

Blas

Our work vehicle was broken into here. They broke the back glass and made off with thousands of dollars worth of tools. They obviously need security.

Business

8/10

Excellent

08 Dec 2025

Alfonso

Return deposit as quickly as you receive it!

8/10

Excellent

06 Dec 2025

Vydon

Overall cleanliness staff was lazy did not clean rooms. When asked breakfast was late in preparing. They closed breakfast early 30 minutes early kept the lights off you had to ask were they seven breakfast because the lights were off very very poor very very disappointing. Needs to be corrected immediately Will not return because of it.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Venkata Ramakrishna Ravi Kiran

Rooms were neat with great hospitality. Loved the ambience and vicinity

8/10

Excellent

30 Nov 2025

Krista

Everything was satisfactory but nothing stood out that was extraordinary.

Leisure Family

10/10

Exceptional

29 Nov 2025

Brittany

Amazing guest services. Very clean property

Leisure Partner

10/10

Exceptional

29 Nov 2025

Juan

Nicer than expected

2/10

Poor

27 Nov 2025

Julie

I didn’t stay because I didn’t feel safe where the hotel was located.

Self

4/10

Poor

21 Nov 2025

Ravi

Smells odd

Leisure

8/10

Excellent

16 Nov 2025

Amanda

Room was a bit dusty, but was clean otherwise. Was easy check in and check out. Lots of restaurants in walking distance.

Leisure Family

2/10

Poor

16 Nov 2025

Juan

found crack pipe in the room on top of bed and front desk did not do nothing about it

Business

8/10

Excellent

07 Nov 2025

David

room is clean and new (or newly renovated). This place looks good.

Leisure Partner

10/10

Exceptional

03 Nov 2025

ANA SOFIA

great

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Dale

Yes

Leisure Partner

8/10

Excellent

28 Oct 2025

Rinzerlon

Actually had microwave in room as advertised. Vinyl flooring in rooms which I loved. Breakfast included. $50 deposit for stay. Has a fitness center but the treadmill needs to be serviced as it does not work properly and is a safety hazard.

Self

10/10

Exceptional

28 Oct 2025

Joseph

Always friendly staff

10/10

Exceptional

27 Oct 2025

David

Everything was excellent

Leisure Partner

10/10

Exceptional

17 Oct 2025

Darren

Na

10/10

Exceptional

16 Oct 2025

Jackie

Great all around

Business Family

10/10

Exceptional

13 Oct 2025

Shebah

Comfortable Property

The room was clean and sufficient. The staff were sweet & accommodating. I didn’t have an issue with parking. Breakfast could’ve been a bit better as far as options. I would’ve liked to see some fresh fruit and a different selection of pastries, however there was a plethora of restaurants around me that were walking distance so it balanced out.

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Joseph

Place was very nice but Travelocity did not secure the room I paid for. Receptionist was very helpful securing me a room.

Business Self

6/10

Pleasant

08 Oct 2025

FEBIN

Limited facilities.

Leisure Family_with_children

10/10

Exceptional

07 Oct 2025

John

My wife and I were in town to visit our grandkids. This hotel was conveniently located and easy to get to. The room was clean , bed was comfortable, and the hotel was quiet. The breakfast was good but they did run out of some things. The parking leaves something to be desired. There are not ample spaces and the lot is crowded and hard to maneuver. Other than the parking, however, we had a fantastic stay!

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Jomar A

Could improve breakfast that’s about it.

Business_and_leisure Family

8/10

Excellent

28 Sep 2025

George

Good hotel at a good price.

Leisure Partner

8/10

Excellent

25 Sep 2025

Kennedi

I was a little skeptical of how clean the room would be when I smelled the hallway on the second floor upon getting off the elevator, but I was pleasantly surprised. The room was pretty clean, bathroom especially was great. I've been to more expensive hotels that I find hairs in the bathroom still. Not the case here. Breakfast was just okay, but it was there, hot, and free with the stay. I would stay here again.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Torran

Nice property.

8/10

Excellent

21 Sep 2025

Joseph

All good

Business Self

10/10

Exceptional

08 Sep 2025

Kashbea

This place is so clean and smells so good I could sleep in the elevator they was amazing I will definitely return when I am in town

Business Family

6/10

Pleasant

06 Sep 2025

Eldon

September 2025 visit

The hotel is nice. The service was excellent. The rooms could use a little more maintenance. The shower valve didn't mix the cold and hot water the way it should. You got either real hot water, or cold water. They moved us to a different room and the shower valve was almost the same. Oh, well. The furniture had some wear spots and there were a couple dark spots on the carpet.
The price of the hotel was good and overall it was okay.

Friends_and_family Family

6/10

Pleasant

06 Sep 2025

katherine

The hotel was fine. Breakfast wasn’t very good. But there are good restaurants within walking distance. The bed was too soft for me, the room itself was pretty nice. It wasn’t too bad, I just didn’t like how soft the bed was.

Leisure Self

10/10

Exceptional

06 Sep 2025

Kashbea Shakir

The Best place to stay

The best place for your family to stay and feel like home everyone is amazing everything is clean and the the breakfast is good I was shocked you have to stay with these beautiful people

Business Family

8/10

Excellent

04 Sep 2025

Paul

Great place to stay.

Leisure Self

6/10

Pleasant

03 Sep 2025

VANESSA

3 stars

Limited parking. Parking lot didn’t felt safe as it shared it with Texas Roadhouse. No pool !! Breakfast is 5/10 only serve 3 hot items. Turkey sausage and salty eggs oh and make your own waffles. No fresh fruit.
Bed was comfty but as we entered it had a bad odor like of the previous people. Carpet felt gross. Had to keep on my socks. Didn’t felt clean

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Thomas

Great hotel and very reasonably priced. Would recommend.

10/10

Exceptional

01 Sep 2025

Xavier

Great place to stay

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

mike

Great stay

Clean and comfortable lots of restaurants within walking distance

Partner

10/10

Exceptional

19 Aug 2025

karen

Good trip

Friends_and_family Family

8/10

Excellent

16 Aug 2025

Reuben

Really nothing to complain about! This is one of the best stays we've had in the Houston area for this price!
The suite option is very family friendly and clean, and the breakfast area was very relaxed.

Leisure Family_with_children

2/10

Poor

13 Aug 2025

Verified traveler

Can't trust the staff to be honest.

Our original room's AC unit was not working. Staff member gave us a new room.
This room smelled like body odor and the bathroom door had noticeable damage, like it was kicked in from the previous occupant.
We reported the damage to the door to the front desk immediately. A staff member came to the room to see the damage door for herself.
Now the Hotel wants us to pay $500 for the damaged bathroom door that we reported to them. This is ridiculous!

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Peggy

Everything was neat and clean, need to keep those ice machines working and have coffee ready in the morning