Name: Hyatt Place Houston-Nrthwst/Cy Fair
Address: 19813 Northwest Fwy, Houston, 77065, US

8/10

Excellent

12 Jul 2026

Melinda

First night we didn’t get no sleep. The AC was making a really bad sound the entire night had to get with the front clerk informed her that we did not get any sleep because of this she got us a better room which made it way better but overall, it was an OK experience at this hotel. Not the best cut it down better.

Family

8/10

Excellent

12 Jul 2026

Troy

Friendly and knowledgeable staff.

Self

2/10

Poor

08 Jul 2026

Hop

I booked a room with 2 beds. Hotel ran out of rooms and gave me a room with only one bed. I had to sleep on a pullout cott which aggravated my back and spine pain. This experience ruined my vacation trip.

Partner

8/10

Excellent

03 Jul 2026

Anthony

Polite and nice staff

Partner

6/10

Pleasant

03 Jul 2026

Shadi

The location of the hotel was good and easy to reach, but the breakfast was so much less than any expectation, weather quality nor quantity, it was so surprising that if the food was finished they don’t refilled it for the customers even if there was a lot of time for the breakfast duration… also one day they couldn’t serve us because they didn’t have any food in the kitchen..

I won’t do it again..

Family_with_children

10/10

Exceptional

29 Jun 2026

Dat

Gôd

Family_with_children

8/10

Excellent

23 Jun 2026

CHRISTY

The staff was very friendly and helpful. I would like to suggest that they make sure the small appliances work properly before the guests arrive. I am one who likes to iron my clothes and had to try three before finding one that worked okay and did not leak water.

Friends

10/10

Exceptional

22 Jun 2026

Sergio Antonio

Parqueo y desayuno muy rico

Friends

6/10

Pleasant

18 Jun 2026

Martin

The staff at check in were nice. The next day we asked to have a late check out which was nice they allowed us to do that. Just found it strange that the manager went to our room before 1pm and knocked and walked right in at the same time. I was working remote in the room and just found it disrespectful for her to do that. I just got up when I heard the first knock to answer the door and she was already walking in. Not professional for her to do that. I'm guessing she is the manager since she was sitting in the office next to the main entrance. I don't think I would stay there again.

Friends_and_family Family

10/10

Exceptional

17 Jun 2026

Derenzo

Didn't have many breakfast items. I was pretty disappointed in that but other than that everything was nice

Family_with_children

10/10

Exceptional

15 Jun 2026

Eugenio

Really enjoyed the Hyatt.

Partner

10/10

Exceptional

14 Jun 2026

Martin

Exceptional service and very clean

10/10

Exceptional

11 Jun 2026

Tracy

Fabulous place to stay! I would definitely recommend.

10/10

Exceptional

08 Jun 2026

Calvin

Room was nice and clean, breakfast was nice and well organized

Partner

10/10

Exceptional

02 Jun 2026

Margaret P

Rooms were clean and bed was comfortable, walking front door presentation was beautiful, staff friendly and helpful, breakfast was okay.
The pool area was nice just need new lounge chairs. Overall I had a great stay.

10/10

Exceptional

31 May 2026

Crystal

Ms. Danelle was simply amazing!!!

Family_with_children

10/10

Exceptional

23 May 2026

Chandra D

It was a nice experience, I was disappointed the pool was closed. Some internet issues but minor, asked for some toiletries, never came, if it wasn't for the cart on the floor, we finally got some.

6/10

Pleasant

13 May 2026

Sai

Pros- great location with restaurants within walking distance, clean rooms, comfortable beds, daily cleaning

Cons- thin walls, poor quality breakfast, lots of guests smoking weed outside, areas around hotel were dirty with litter everywhere

Partner

10/10

Exceptional

27 Apr 2026

Chris

It was a very clean place. Easy check-in.

10/10

Exceptional

21 Apr 2026

Irene

Thank you for a lovely stay. The staff was extremely helpful!

Partner

6/10

Pleasant

17 Apr 2026

Kyle

I stay here because the price. And when they don’t give me my $100 back for incidentals… it basically takes away the entire reason I’m staying there. The vents in the bathroom leak a yellow liquid onto you if you’re using the toilet, gross. And the bedding was stained up pretty badly. But the people there, are great. However, I’m a little more upset about them keeping my money than anything.

Self

10/10

Exceptional

14 Apr 2026

Anwananie

Yes

Partner

10/10

Exceptional

13 Apr 2026

Kyle

Great

10/10

Exceptional

06 Apr 2026

Monica

Toilet and tv remote were not working had to be moved rooms

10/10

Exceptional

01 Apr 2026

Noell

This hotel was very well cared for. Great service, clean and with all the restaurants in the same parking lot, we were set!! I always felt safe. Will definitely stay again when in Houston

Partner

2/10

Poor

16 Mar 2026

Kristi

Air conditioning was broken in our king suite and the hotel was booked solid but they gave us a standard double queen and bumped the reservation from a guest who hadn’t checked in yet (poor folks). When we got to the room, one of the beds had already been slept in but we had no other options so we slept in the other one. If you like a nice hot shower, let that dream die here, the water doesn’t get very hot and there’s not enough water pressure to even make it to the shower head. There is a $100 a night price difference between the room we paid for and the one we had to stay in so I’m still trying to get that back.
I forgot to mention that it was Spring Break. There was literally someone outside throwing up in the parking lot and a couple on the other side yelling at each other and pretty much everyone was half naked and it was only 7pm so kids were still coming through the lobby which is crappy.
I’m just surprised, I definitely wouldn’t expect this from a hotel like Hyatt Regency.

Partner

8/10

Excellent

15 Mar 2026

Kristyn

It was a nice stay. Clean rooms and friendly staff. Breakfast was not great.

Friends_and_family Family

8/10

Excellent

07 Mar 2026

minerva

I didn’t use the Gym, the only thing that not was very good was the pool, need to fix the chairs.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Melissa

Great location, easy on and off from I10. Staff were very helpful and friendly. Room was clean and comfortable

Family

8/10

Excellent

06 Mar 2026

yavonda

The staff was amazing! I needed to place some items in the refrigerator for a birthday a they placed it in theirs for me. Very friendly staff.

Partner

10/10

Exceptional

02 Mar 2026

Craig

Everything was great

Self

10/10

Exceptional

22 Feb 2026

Thrideep

Quiet and clean rooms

Self

6/10

Pleasant

17 Feb 2026

Paul

Room condition was good. However, the shower water pressure was little more than a weak dribble.
The breakfast was free but the quality was really poor. I would stay there again if they addressed those 2 issues.

8/10

Excellent

15 Feb 2026

Sherri and Dick

Great room other than no microwave. No care for $100 deposit.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Mike

Clean room, friendly staff

Friends_and_family Family

8/10

Excellent

14 Feb 2026

Wil

Clean room, amenities, nice and helpful staff

Friends_and_family Family

10/10

Exceptional

08 Feb 2026

Elizabeth

Yes

10/10

Exceptional

01 Feb 2026

Sylvia

What a great place to stay! I will be coming back to stay at this hotel.

Friends_and_family Family

10/10

Exceptional

20 Jan 2026

James

My stay was very good

Leisure Self

10/10

Exceptional

19 Jan 2026

stefani

Super easy to access location. Staff was nice. Breakfast hours weird. A lot of the food was out so that was a bummer. Breakfast staff didn't seem to be in a rush to handle it.
The room was nice. Walls a bit thin, but not awful. Bed was comfy. Would stay again!
Just don't book for the free breakfast.

Friends_and_family Family

2/10

Poor

13 Jan 2026

Justin

I travel almost weekly or my sons wrestling tournaments. This has to be one of the worst hotels I’ve stayed in. The check in was smooth or so I thought. Everything was booked online with hotels.com I checked in at the front desk and went to register my service dog and the lady confirmed everything was done online and I was good to go. The second day of my stay the hotel had no hot water and no answer when it would be back. I decided to check out a day early as soon as I asked about any type of credit or compensation for not hot water the staff member started deflecting and arguing the had to move other rooms because of my dog. No compensation was given then to top it off after I left my card was charged a pet cleaning fee of $81 and change. The websight clearly states no fees for service animals. I have been trying to get in contact with the manager about this for 2 weeks now and have yet to get her on the phone or get a returned call. This has been the worst hotel experience I have ever had and I would not recommend this place to anyone.

Friends_and_family Family

4/10

Poor

06 Jan 2026

Lorie

I didn't have any warm water and there was a barking dog. The staff was very nice.

Leisure Partner

10/10

Exceptional

30 Dec 2025

Shekh Mohammad

Great stay.

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Anthony

good time

10/10

Exceptional

14 Dec 2025

Heather

It was a great stay

Friends_and_family Family

8/10

Excellent

06 Dec 2025

Marionette

A random staycation night with the wife was a hit. The rooms were nice and clean, very comfortable beds. I was surprised that the deposit was $100 though. Also, breakfast was extremely early 6:30am to 9am is insane. People should at least have until 10am since check out isn't until noon. Lastly breakfast could use a few more options but it was decent. All in all I give it a 8/10 and would stay again.

2/10

Poor

03 Dec 2025

Ruth

Worst in

10/10

Exceptional

26 Nov 2025

Jaime

Great

10/10

Exceptional

24 Nov 2025

Ivonne

Clean room, and friendly staff.
Lobby was clean and smelled good.

Leisure Family

10/10

Exceptional

23 Nov 2025

Sherry

The room was very nice, clean, shower was nice. Staff was very nice. We stayed two days. Had a great stay. Loved all the restaurants near by.

2/10

Poor

22 Nov 2025

Sarah

Staff. I am Vincent Sacco. I reserved the room for Sarah. I filled a form out and sent credit card info to Sydney for the deposit .The room was already paid for through Expedia. I just received a call that they tried to get credit card info from Sarah. They did finally let them go up.

Family_with_children

8/10

Excellent

18 Nov 2025

Chantha

All good

10/10

Exceptional

15 Nov 2025

Joswel

Good room

Business Family_with_children

10/10

Exceptional

06 Nov 2025

Ruben

Amazing staff, hotel very clean and love the shower size and the room setup was good

Friends_and_family Family

6/10

Pleasant

03 Nov 2025

cashonna

negative more food options, eggs taste watery

10/10

Exceptional

24 Oct 2025

Anthony

Great

10/10

Exceptional

20 Oct 2025

Jeremy

*

Business_and_leisure Family

10/10

Exceptional

20 Oct 2025

Felipe

.

8/10

Excellent

19 Oct 2025

Jessica

The room was nice but absolutely horrible water pressure and took forever to get hot the breakfast was not appealing at all i tried a biscuit it was hard and dry the bacon was greasy and the eggs looked awful.

Partner

10/10

Exceptional

19 Oct 2025

Ashlee

Overall great experience. The staff was friendly and helpful,

6/10

Pleasant

14 Oct 2025

Qaiser M

Not stocked enough for the bar.

Breakfast was just so so. They could improve with the quality @ quantity.

Staff not helpful.

Rooms & Lobby furniture was old and paint was chipped. Some fittings were missing and broken.

Business Family_with_children

10/10

Exceptional

12 Oct 2025

Andy

The room was clean and also the staff were very nice.

Leisure Partner

10/10

Exceptional

07 Oct 2025

Michael

Everything was perfect

Business Pet

10/10

Exceptional

02 Oct 2025

annabella maria

We liked everything except the breakfast options. Very limited and just alright, coffee wasn’t good at all and at the very least, that should’ve tasted okay, tasted old.

Leisure Family

10/10

Exceptional

28 Sep 2025

Jalonn

Check-in & check-out staff were very friendly. The room was very clean & larger than expected. Only negative was the toilet flush was very loud in our bathroom; we could hear other room toilet flush, too. And, there was no microwave in the room.

Friends_and_family Family

2/10

Poor

22 Sep 2025

Musau

There’s bed bugs and roaches in the hotel. Customer service is lack luster at best. My room was infested and the hotel manager make it clear they care. I had a serous reaction that lets me in urgent care for treatment.

Friends_and_family Friends

10/10

Exceptional

31 Aug 2025

Jay

Awesome

8/10

Excellent

28 Aug 2025

Riptack

Great stay option. The staff was very good and reaponsive. The property was clean. Lots of dining optiins. Rooms were huge. Parking was great. Only downside is I stayed from Sunday to Thursday and the cleaner did everything but neber cleaned the toilet once. The hotel was also skimpy on towells. I do not know about others, but I like lots of clean towells, but I felt towells were rationed. Everything else was fantastic. I enjoyed my stay.

Business Family

4/10

Poor

28 Aug 2025

Amber

The room had frayed carpet and was not very clean. The fridge has crumbs in it.

2/10

Poor

24 Aug 2025

Abram

Won’t be returning.

Multiple vehicle were burglarized.

Partner

8/10

Excellent

24 Aug 2025

Jay

Please fix the elevator

4/10

Poor

24 Aug 2025

Natalia

At the arrival we got room keys and when we opened the room there was someone already there!! Their dog came out than the people. Really akward and unacceptable. Receptionist didn’t even apologize for it, just gave us another room. Breakfast on Sunday was until 10am, we went down at 9:20 and there was almost nothing there! No plates, only 2 forks left, no hot food, no juice, no napkins, no coffee. Wouldn’t recommend it!

Business_and_leisure Family_with_children

8/10

Excellent

23 Aug 2025

MICHAEL

I would definitely recommend this hotel for anyone vacationing in the area. The property is very clean, and the staff is friendly and welcoming. The elevator is a bit slow, but it works fine and wasn’t much of an issue.

On our first night, the power flickered a few times, going out for less than a minute before coming back on. It was a little inconvenient, but it only happened that one night and didn’t affect the rest of our stay.

A couple of minor details could be improved. The citrus-infused water in the lobby would have been much more refreshing if it were served chilled with ice, rather than at room temperature. At breakfast, everything was well presented, but a bowl of oranges that were past their prime stood out as the only blemish.

Overall, these were very small issues in an otherwise enjoyable stay. The positives far outweighed the negatives, and I wouldn’t hesitate to stay here again.

Leisure Family

10/10

Exceptional

17 Aug 2025

Maliyah

amazing stay

Leisure Friends

10/10

Exceptional

17 Aug 2025

Elizabeth

Very convenient check-in and check out process. Had everything we needed to accommodate my two kids at a reasonable price.

Leisure Family_with_children

8/10

Excellent

15 Aug 2025

Roderick M

Nice

10/10

Exceptional

15 Aug 2025

Johnnie

Bed comfort was excellent!

Leisure Self

10/10

Exceptional

15 Aug 2025

Robert

The staff were friendly and professional.

Leisure Family

10/10

Exceptional

13 Aug 2025

Edwin

Love the environment

6/10

Pleasant

12 Aug 2025

Abigail

Clean hotel the only thing is you can hear everyone next to your room. Each night it was something different it was either the kids next door, people arriving at 2 am drunk and noisy, someone snoring that was not in my room, or someone else's alarm at 5 am! Clean but you hear everything!

10/10

Exceptional

11 Aug 2025

Orlando

No bar

I got the room specifically because it was advertising to have a bar in the hotel. It does not.

Business

10/10

Exceptional

10 Aug 2025

Seyfe

Nice and clean

10/10

Exceptional

05 Aug 2025

GOLAM

Very good

8/10

Excellent

03 Aug 2025

Jillian

This property is very nice and the staff is also very friendly and accommodating. The only issue I had was that the ice machine was out of order our whole stay and we had to go to other floors for ice. This became a issue because waiting on the 1 elevator that worked took quite a bit of time. Other than that the stay was pleasant and relaxing.

Leisure Friends

8/10

Excellent

31 Jul 2025

Terry

Mixed Reviex on this Hotel

This is a very difficult review. The hotel in general is somewhat comfortable, what are you looking for: a room, a shower. And somewhat safety while doing those things. Yes, this hotel meets this objectives, however it’s the little things that count.
- Elevators - two are there, only one working. Supposedly, it’s because parts were stolen off the other elevator. But, guests that have stayed here in the past say the elevator was out when they were here the last time. The wait isn’t slow either..it’s brutally slow.
- tattered chair in the pool area - I sat in it and didn’t want to say anything to the staff I fear that it would be removed and not replaced. So, I just dealt with it.
- Probably the worst thing - I got woken up by a guest in the next room - they had their TV at basically 100 level - sounded like Call of Duty - constant shooting, shouting. This was at 2am. I called the desk and in the end was put in a different room to sleep the night.
I relayed that complaint to the staff upon checkout and I think they provide some relief to me on my bill, so I guess they made it right in the end…but these pos should have been asked to leave.

6/10

Pleasant

31 Jul 2025

Kelli

Very disappointed

When we first checked in, our first room had a large blood stain high up in the bathroom wall. They changed our room and the second room had no tub plug. The agent did get us a tub plug. They only had 1 elevator working and all rooms were full so there’s was a lot of people staying in the hotel. The breakfast was fair. The waffle makers didn’t work well at all. They stuck to the plates and were gooey in the center. I was a bit disappointed in this hotel. However, the bed and pillows were comfortable. Likely won’t stay here again. I also got no receipt at check out or an email detailing charges.

Friends_and_family Family

6/10

Pleasant

28 Jul 2025

Lillia

Clean, Quiet,

10/10

Exceptional

27 Jul 2025

Deidra

Everything was great with check in but once we went to the room the house keeper was still cleaning it and talked in the phone the entire time on a personal call. Check was 3pm but we arrived a little after 4 rushing to get into the room because we had to get ready for a 6pm weeding which was 30 mins away. Had to rush to get ready. Traveled from Dallas

Leisure Family

10/10

Exceptional

27 Jul 2025

Verified traveler

Everything was pretty good. I do wish there was a microwave in every room.

Self

6/10

Pleasant

21 Jul 2025

Mary

Beds and pillows were comfortable. The room was clean. Breakfast was okay. Main issue was very thin walls. We were able to hear conversations, toilet flushes and television from adjoining rooms. Could also hear the train as it went by. This was concerning late at night and early morning hours.

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Isan

Convenient

Business

8/10

Excellent

20 Jul 2025

Cederiah

Great experience

Partner

2/10

Poor

18 Jul 2025

AYANTUNJI

Some random man came in to the hotel reception asking for my room number and the cashier gave to him without contacting me first. I didn’t know this person at all.

10/10

Exceptional

12 Jul 2025

Karem Priscila

N/A

Leisure Partner

8/10

Excellent

12 Jul 2025

Michael

I enjoyed my stay here. My 2 cons though are that the breakfast was not very good in my opinion but free is free, and the hotel kind of had this damp smell throughout but the city was very humid. I’d stay here again though. They allowed me a 2pm checkout.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Sherrice

Definitely book again!

Leisure Family_with_children

2/10

Poor

07 Jul 2025

David

One of our worst hotels. Pool was green with filthy water and cigarette butts floating Breakfast was cold eggs in cold bowl with burnt meat something. Staff was unconcerned with our requests and when told about the pool, just said ok. Bar not open because the front desk said they forgot to renew the liquor license. Was told they didn’t do housekeeping every day, no trash removal. Furnishings were nice and room looked good but untrained and uncaring staff made the trip almost comical. Hotel maintenance is not a concern for this property. Look elsewhere.

Leisure Partner

8/10

Excellent

06 Jul 2025

Melanie Ann

it was a nice property. The employees were nice and friendly. The only problem I had was after watching TV for about 45 minutes to an hour. It would cut off and not come back on for quite a while. Luckily, I wasn’t there that match during my stay

10/10

Exceptional

06 Jul 2025

Robken M

Great little place in a very busy area.

Business_and_leisure Self

8/10

Excellent

05 Jul 2025

Debora

It was great for dining options within walking distance. The only thing it said it had a bar but they didn’t have a liquor license.

Leisure Family