Best Western Cy-Fair

10/10

Exceptional

25 Apr 2026

Ashleigh

Rooms were clean, check in/out was easy and the breakfast was stocked and hot

Family_with_children

10/10

Exceptional

29 Mar 2026

DAVID

Clean room, friendly Customer service, very attentive, pretty good hotel!

Family_with_children

10/10

Exceptional

21 Mar 2026

Jose

Everythig was perfect

Family_with_children

10/10

Exceptional

13 Mar 2026

Philip

Excellent all the way!!!!

Self

8/10

Excellent

10 Mar 2026

Irma

Not enough toilet paper and parking was not safe enough kids trying to break vehicles

4/10

Poor

10 Mar 2026

Jancel

Stayed for 4 days and 4 nights. Cleaning staff never came to clean our room. Our key card would stop working every evening we returned back to the room. Had to keep replacing the key. Also when checking out the front desk person was asleep. We had to call out to them several times to wake them up so we can check out. Probably will not be staying here again.

Partner

2/10

Poor

08 Mar 2026

Brittany

They don't have a washer and dryer. But rooms are clean and peaceful.

2/10

Poor

27 Feb 2026

Brittany

Clean and quiet but they are connected with Travelodge. Gross.

Partner

6/10

Pleasant

27 Feb 2026

Sarah

Beds were comfortable enough, plenty of decent pillows. Rooms were clean but kind of worn with patchwork paint and things like that, but that wasn’t a big deal. There were no bug problems or odd smells in the room. Although the hallways did have a bit of an odor. That just goes along with older hotels though.

Parking isn’t convenient for only having one entrance and exit. The staff were very kind and we would probably stay again just for that. The man at the front desk ensured our card worked when he saw I kept it next to my phone because that can deactivate them. Housekeeping asked us each day if we needed anything, and we did a few times. We travel with small children and everybody was very kind to them here.

Breakfast was okay. There was never fruit. We stayed for 4 days and were told the shipment was missed, but they never put fruit out. They had potatoes twice. Once they ran out at 9. Breakfast is over at 9:30 and they said they weren’t restocking so we didn’t get any. Sausage patties were the greasiest I have ever seen. I had to use paper towels to sop it up before I could eat it.

I would definitely stay here again if it were a single night stay, but would have preferred more fruit and consistent breakfast quality for a longer stay.

Family_with_children

2/10

Poor

20 Feb 2026

Miguel

Room smelled bad. And it did not appear to be all the way clean. I requested it be clean with sufficient time prior to booking.

Self

10/10

Exceptional

18 Feb 2026

Benjamin

Great all around!

10/10

Exceptional

15 Feb 2026

Karimu

Room was great. Staff was great and kind.

Partner

10/10

Exceptional

19 Dec 2025

Edna

Clean room and amenities

10/10

Exceptional

19 Dec 2025

David

Professional and accommodating

10/10

Exceptional

12 Dec 2025

amaury

My go to place when im Cypress. Very comfortable beds, great hot foid breakfast like egss, sausage abd roasred potatoes plus waffles, cereal and fruit.

Self

2/10

Poor

06 Dec 2025

brittney

The lady that checked us in was very rude .

Friends_and_family Family

4/10

Poor

29 Nov 2025

william

We were there 3 nights and NO ONE ever cleaned and made the beds for the full time we were there.
They moved us to a new room and the TV, microwave and refrigerator didn't work due to lack of electricity.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Nicolas

Cool

8/10

Excellent

15 Nov 2025

Catherine

Was a good hotel. Beds was a little uncomfortable. Breakfast was not the best but decent.

Friends_and_family Friends

8/10

Excellent

14 Nov 2025

Katherine

It was alright. Bathroom didn't have a fan so if you shower the whole room ends up muggy. Also they required a cash security deposit.

This is odd because I've never been asked for cash. When you've been traveling for 18 hours and get to a hotel and asked for something you don't have on you it's a frustrating experience.

Elevator was a little sketchy. There's no marking outside really to see when you're arriving so be careful.

Leisure Family_with_children

6/10

Pleasant

14 Nov 2025

Jose

Need clean the room better, found dead roaches in the room.

Leisure Family

6/10

Pleasant

08 Nov 2025

Datwan

The only issue is that you have to have a $50 cash deposit for some reason they don't take credit card security deposits

8/10

Excellent

08 Nov 2025

John

Very good

6/10

Pleasant

04 Nov 2025

Jose

The stay was ok nothing spectacular

Leisure Family

4/10

Poor

17 Oct 2025

Cristian

$100 cash deposit on a $45 room.(most places will take a card hold) If I had 145 to spend I would not be staying there. Go somewhere else. Sketchy area

Self

10/10

Exceptional

25 Sep 2025

Maria T.

Desk person was very pleasant and kitchen person was super sweet and very friendly.
Definitely I will tell my friends to stay here.

Business_and_leisure Family

10/10

Exceptional

24 Sep 2025

Maria T.

The lady that works in the kitchen is so sweet and friendly. She keeps everything so nice and clean. I really enjoyed staying here

10/10

Exceptional

22 Sep 2025

Jannice

Love it here

10/10

Exceptional

22 Sep 2025

Mark

This hotel was amazing! Comfortable beds and very clean. Would stay there again in a heartbeat!

Partner

6/10

Pleasant

13 Sep 2025

Verlande

The staff was nice and the room was clean. During our stay the elevator broke, our ceiling began to leak, the ac shuts off completely in the middle of the night making it hot and we kept getting locked out of our room. It was okay based on these circumstances

Leisure Family

2/10

Poor

01 Sep 2025

Nina

The only positive thing that we can say for this place is that the woman at the front desk was nice. And it ends there. We were first assigned a room with black mold all over the bathroom ceiling and a tile in the room had fallen off the wall. We brought it up to the front desk and they assigned us another room. No surprise, more mold! They assigned us to a third room with no mold but also no shampoo?!? On our second day here, whichever staff came into our room did not close the door fully. We literally opened it without our key card. We were gone for the whole day so anyone could’ve came in at any point and stolen from our room. Not to mention, I wish we knew ahead of time that we had to do a deposit of $100 cash (no card allowed). Do not book here unless you’re on a very tight budget. It’s not worth the health complications that you may get.

Leisure Friends

8/10

Excellent

24 Aug 2025

Ineabelle

.

Leisure Family

8/10

Excellent

18 Aug 2025

Jermaine

Pool was closed whole time

Leisure Self

6/10

Pleasant

17 Aug 2025

ALONDRA

Not very prepared the bathroom, no shampoo, or conditioner. It was horrible that part.

Business Self

10/10

Exceptional

17 Aug 2025

Tiesha

The staff and the property was excellent and extending our stay was smooth - thank you

Leisure Partner

6/10

Pleasant

06 Aug 2025

Angela

The room was nice and clean but the AC didn't work well, but it was ok not enough lights, and the outside area was kinda scary.

Leisure Family

8/10

Excellent

02 Aug 2025

Sierra

Area is sketchy but the hotel was quiet.

Family

10/10

Exceptional

29 Jul 2025

Roberto

Areas

10/10

Exceptional

29 Jul 2025

Roberto

Area

Business Family

10/10

Exceptional

27 Jul 2025

Madeleine

Very clean and friendly staff.

4/10

Poor

22 Jul 2025

Nathaniel Sylvester

Good

Leisure Self

6/10

Pleasant

17 Jul 2025

Paul

Area is a little rough but the actual room was clean.

Leisure Family

10/10

Exceptional

14 Jul 2025

John

Friendly staff and everything and clean property

Leisure Partner

6/10

Pleasant

09 Jul 2025

Courtney

The hotel itself was clean and staff was very nice. April was very kind. The only downside to this hotel is the hotel behind it which clearly has drug activity. There were drug addicts walking around yelling periodically so after some time sitting at the pool it would get very uncomfortable especially at night. The sign needs to be changed from Hampton Inn and replaced with the new name. I won’t stay here again due to the hotel activity behind it. Also there should be a clear note that there will be a $100 cash deposit and receipts for the deposit should be automatic without the customer asking.

Leisure Partner

2/10

Poor

09 Jul 2025

Dely

On July 3rd I called the hotel to notify them of late flight arrival and they said they’d be cancelling the reservation because they close their books at 11pm. In the process of trying to explain my concern over not having a place to stay when we land in the middle of the night, she kept interrupting me. I was trying to find alternate solutions and wanted to ask if I could add my cousin who lives in town to the reservation and have her check in, but she wouldn’t let me complete my sentence. I asked her to let me speak and she just told me to look at their website and hung up on me. After contacting Expedia customer service for assistance, the rep contacted the hotel and spoke to the same person and was told the same thing about closing books at 11pm. The Expedia rep said she tried to ask for a refund and the hotel lady denied her request. There was nothing else anyone could do for us. Absolutely insane. I have stayed at countless hotels and I have never experienced such incredibly poor service and disrespect.

Partner

10/10

Exceptional

05 Jul 2025

Tensey

Friendly staff. Continental breakfast. Thanks!

Leisure Family

8/10

Excellent

01 Jul 2025

Iesha

It was ok. The elevator didn’t work

Leisure Partner

2/10

Poor

01 Jul 2025

Michelle

The swimming pool was phenomenal & check in was smooth. The parking lot behind the building had strangers out all night. Although there was police onsite, I knew it was because possible car damage/thief, and criminal activity. It was as if this hotel was misplaced. Upon entering my room, the dead bolt lock did not work nor wound the connecting room door push closed all the way. Worst nightmare came true. I reported & police responded immediately to my room. He quickly realized he couldn't lock the door either. He filmed the process. However, the solution for a female without an adequate door lock was to wait until morning to have the door fixed. I sat up all night in fear. I asked the next morning & maintenence came to repair. The carpet was soaked from the refrigerator & the room smelled molded. The thermostat was reading low battery & it would not allow for adjustments. Needless to say no sleep Friday night. During the day it was quiet. Not sure if there are cameras on the pool area, yet there needs to be for safety reasons. At check out, I asked for a printed receipt & informed the front desk I was going to put my bags in the car & return. My receipt was laid out on the counter & I'm grateful I grabbed it. The receptionist nervously came to ask if I actually picked it up. I informed him that I did. He knew he should not have done that. I booked through Expedia & knew they would not allow me to relocate.

Leisure

2/10

Poor

21 Jun 2025

Madeleine

I saw illegal activity in the parking lot. There were people hovering around all the stairways and different people going in and out of the same room. My uber warned me about the place. We went around the property once and I knew I needed to book somewhere else. The picture of the pool is also false advertising and didn’t even have water filled all the way up in it. Some of the doors to the rooms do not lock properly. I booked this place because of the photos and that it says it’s a “best western” it is not. It’s a Travelodge with a super sketchy atmosphere. Please beware!

Leisure Self

10/10

Exceptional

21 Jun 2025

Zuleka

The property is being remodeled and changed to a new name from the old name so some things were out of place but my day was very nice and the room was very clean. Breakfast was good also.

2/10

Poor

20 Jun 2025

Derek

This place is busted. Was under renovations when I was there. Front door didn’t shut, no sign on the building, elevator didn’t work. When I walked into my room at midnight for the first time, there was two randos sleeping in the room that I PAID FOR AND HAD KEYS!!! I was pissed off and the front desk had ZERO employees on site, 3 security guards who could only give me a spare single room for us 4 people. I told them you better not let nobody else in here or I’ll John wick them mfs in my room. DO NOT COME HERE.

Business Family

6/10

Pleasant

12 Jun 2025

Neal

OK place.

Nice little hotel, rooms were clean and comfortable. The location is not the best. The parking lot had suspicious activities, when I told the front desk they were not concerned. Made it through the night fine and the breakfast was not bad at all.

Partner

2/10

Poor

11 Jun 2025

Kendrick

I was told once I made it, I had a hundred cash deposit. It should be advertised bigger or in a certain area to customers to know ahead of time. I still can’t get no solid response on what happening, or how I can get a refund.

Self

4/10

Poor

10 Jun 2025

Tremaine

The staff were friendly however upon my evening arrival the room I was given wasn’t cleaned and the tv was on. I was given another room which I appreciated but the floors were dirty, I killed a big roach and there was someone else’s hair on the towels.

Business

6/10

Pleasant

09 Jun 2025

Rhonda

The room was not properly cleaned there was hair grease or something all over the headboard and window, a dirty towel left hanging on the back of bathroom door and trash behind the door . Fridge did not cool properly. The elevator did not work nor did the washing machine. Halls were very dirty as well as parking lot. Pool furniture was in bad shape and had no umbrellas or shade . Every where went inside and outside smelled of marijuana . Prostitutes and others all around .

2/10

Poor

09 Jun 2025

Jason

Elevators didn't work. Washer out of order. Lobby, hallways and breakfast area smelled like weed 24/7. Cans of febreeze available on lobby counter and lounge but didn't help. No shampoo in room or lobby or housekeeping room.

Friends_and_family Family

8/10

Excellent

06 Jun 2025

Jorge

The hotel was very clean, the staff was extremely gracious & the breakfast was exceptionally good. I would defiantly stay here agsin & again.

Partner

8/10

Excellent

02 Jun 2025

jessica

MY STAY IN ROOM WAS GOOD ,HALLWAYS VERY HOT , TOO MANY HOMELESS PEOPLE AROUND , GROUNDS WERE NOT VERY CLEAN AROUND AREA , COFFEE FOR THE GUEST WAS COLD ,

Leisure Friends

10/10

Exceptional

30 May 2025

Tiffany

Everything was great

Leisure Family_with_children

10/10

Exceptional

20 Jan 2025

Paul

Q

Business_and_leisure Family_with_children

4/10

Poor

01 Jan 2025

SAIRA

Whole 3 floor was closed for construction
Noisy
Breakfast was joke.

2/10

Poor

15 Dec 2024

Valerie

Nasty

Self

4/10

Poor

01 Dec 2024

David

Didn’t know it was under construction/remodel. Lobby is a real mess. No hot water, room condition was marginal. I think it might have been an attempt at remodeling but the workmanship was extremely poor.
Will say the breakfast was decent. Day clerk at front folding table was very rude

Leisure Partner

2/10

Poor

13 Nov 2024

Dennis

The place was under construction without telling us at time of booking. Breakfast was worst I've experienced. Elevator broke down with one of our group inside...a single, 80 yr old woman stuck inside it for 30 minutes!

I'll never stay at a Hampton property again!!!

Leisure Friends

2/10

Poor

13 Oct 2024

Sunil

The hotel was under renovation and we were not informed of it when we booked the hotel.
There was no egg of any form for breakfast. Sad

4/10

Poor

06 Oct 2024

Stephanie

When I first got there they tried to charge my card again even though I had already paid online. The hotel was under construction in the lobby area, eating area, and the 3rd floor. Our air conditioner kept turning itself completely off throughout the night, like the unit completely shut off/down. The elevator stopped working while we were trying to use it so we took the stairs. So someone at the front desk said he had to go reset the elevator completely to see if it would work. Overall a horrible experience.

Friends_and_family Family

6/10

Pleasant

23 Sep 2024

Verified traveler

This location was under construction on the third floor and some on the first floor. The room smelled like stalled and wet we also had lots of nets.

Partner

4/10

Poor

02 Sep 2024

tariq

Bathtubs dangerously slippery, low quality and quantity food, coffee cold. Doing hall AC not working, phone recieved not working, tv offline,

Leisure

4/10

Poor

15 Aug 2024

James

In all fairness they were renovating, but....

I reserved 2 king bedrooms, and received a King, and 2 double beds. There are no fans in the bathrooms, so steam from the shower and stench from taking a dump fills your room. They didnt serve eggs at all on one of the days (but the breakfast is free, just not much of it) The parking is VERY limited (again, they were under renovation). The front desk feature on the room phone doesnt work, and there is no way to get new towels, washcloths, etc. after dark.

Business

2/10

Poor

28 Jul 2024

Robin

Window leaked was leaking and ceiling in the bathroom as leaking also. Changed rooms came back the next morning and the shower didn’t work.

Partner

2/10

Poor

21 Jul 2024

Rotimi

Terrible! Terrible!! Terrible!!!

I did not even stay at the hotel. I arrived on the 19th, went to the room and what I saw was disgusting. Torn bedsheets, tattered furniture, urine-smelly room. It was a total disaster. I left immediately and asked that my money be refunded. I am yet to receive the fund.

Business

2/10

Poor

19 Jul 2024

Leslie

Booked a room online & once I arrive to check in, they inform me they actually have no rooms available & would be \"refunding \" me my funds back. After a few days, nothing was refunded so I followed up & they said since i \"stayed\" at the hotel they wouldn't refund me anything. LOL they denied me a room & won't return my momey back plus staff was so rude about the situation. Do not recommend

Leisure Friends

2/10

Poor

17 Jul 2024

Courtney

Smh !

Arrived to the hotel after driving 5 hours only to be told that our reservation was cancelled due to being overbooked. Receptionist advised that a refund was being processed which was not. Horrible experience

Business

2/10

Poor

14 Jul 2024

Andrew

I didn't even get the room is was not available

2/10

Poor

12 Jul 2024

Abraham

Got there to only find out our reservation was canceled with no notice.

Leisure Family_with_children

2/10

Poor

22 Jun 2024

Verified traveler

Don’t stay here

The whole area seemed super shady, I tried to get a refund because I didn’t feel safe and that was refused. I never even checked Into my room because of how unsafe I felt.

2/10

Poor

12 May 2024

Adrian

Staff was horrible and hotel is old.

2/10

Poor

08 May 2024

Robert

Couldn’t stay there it was so bad

4/10

Poor

26 Apr 2024

Syed Nauman

Celing tiles falling, ac wents were dirty and because of dirt those are getting black.
Rooms don't have hangers.

Room enterance ight not working

Business_and_leisure Family

4/10

Poor

19 Apr 2024

Bruce

Dark rooms not enough lights. TV had no signal most of the time. Water fountain in lobby broken. No wipes in work out room.

Business Self

6/10

Pleasant

25 Mar 2024

Jeffrey

This is an older hotel that is tired looking. New commodes are stacked near the elevator, along with a tarp that closed off a section/room. The room was clean and all features worked. The price reflects the property condition and is a good value.

Leisure Partner

2/10

Poor

16 Mar 2024

Damon

The front desk person was not available. The room smelled bad. The shower had duct tape and staples in it!!! I did not stay one night. Actually, I checked out after 4 hrs. I’ve stayed at Hampton Inns in several states. First time at a Hampton in Texas. I will never stay in another Hampton Inn!!!

Leisure Partner

2/10

Poor

12 Mar 2024

tara

It was the worst Hampton Inn I had ever seen. I've stayed at better looking Motel 6 before. Door didn't shut completely felt very unsafe. My daughter wouldn't stay and she bought us a room at the Marriott courtyard so we only spent 20 minutes at Hampton.

Leisure Family

2/10

Poor

03 Mar 2024

Lisa

No hot water. Once they finally fixed it, my daughter took a bath and when draining the bathtub, the water started coming out from under the bathtub.

Friends_and_family Family

2/10

Poor

03 Mar 2024

Tina

RUN AWAY!

No electric in 75% of the plugs and USB outlets. The AC controls were not working. There was only lighting from one lamp. The water was cold in the shower and the handle literally came off the bathroom door when we tried to open it from the inside. There are no grab bars in the shower. THIS PLACE WAS HORRIBLE! It appears that it is under renovation as there were about 2 dozens new toilets by the only “working elevator”. I saw that loosely because of the gears being loud, thankfully we did not get stuck. Y’all need to finish complete renovations before allowing guests to stay in your facility!

10/10

Exceptional

02 Mar 2024

ASNIER

Very comfortable and affordable and variety of foods to eat for breakfast

Leisure Family_with_children

2/10

Poor

18 Feb 2024

Alex

This hotel needs an upgrade.

Leisure Family

2/10

Poor

18 Jan 2024

Verified traveler

Avoid - under renovation

I should have done my homework. This place is under renovation. Supposedly my floor is done already, but not really. Lights in the hallway are flickering, tv didn’t work, WiFi was spotty, no hot water and the shower fixtures weren’t even installed completely. Also, hotels.com charged me $30 more than what google is showing. Last time I trust the rating on hotels.com without more research.

Business

10/10

Exceptional

25 Dec 2023

Noe A.

The night front desk lady....not so friendly...overall everything was nice!!

Friends_and_family Family

2/10

Poor

17 Dec 2023

Valera

No stay

It said it was pet-friendly, but would not allow a cat.

Friends_and_family Family

6/10

Pleasant

16 Dec 2023

Steven

Is under construction. Materials everywhere. But served my purpose. Safe, clean room.

Leisure Self

4/10

Poor

10 Dec 2023

STEPHEN

Asked for wakeup and never got one. Tried to checkin at 2:30 and was very rudely told by black women, who was eating, at desk that we had wait until 3

Business_and_leisure Family

2/10

Poor

16 Nov 2023

Nadja

The location and staff were good but the hotel was very run down. Everything looked old and dirty, water stains on the ceiling, my bathroom sink was completely clogged, the shower handle fell off when I turned it on and it took a while to get that back on and then I thought there was no the hot water but it was actually was in the middle and the left and right sides were cold water, the shower curtain bar was slanted downwards so the shoulder curtain wouldn’t stay open, and the AC controls didn’t work so the setting it was on couldn’t be changed.

Leisure Self

4/10

Poor

15 Nov 2023

cindy

Noisy from highway traffic. The window covering was broken and pretty crummy so unbable to open. The TV did not work. Attendant at front desk was kind and offered to move rooms but just didnt use. Understand there was some construction for updating. Just not a good feel for Hampton Inn.

Leisure

4/10

Poor

13 Nov 2023

sam

run down property
staff not friendly

Leisure Self

2/10

Poor

12 Nov 2023

Mayra

Not like the pictures displayed

This hotel was nothing like the pictures it needs to indicate that it is under construction from the hallway being full of boxed toilets to the rooms condition just being horrible not worth the money we paid

Friends_and_family Family

8/10

Excellent

12 Nov 2023

Juan

NA

6/10

Pleasant

15 Oct 2023

Brenda

Need major updates

10/10

Exceptional

14 Oct 2023

ASNIER

Great and affordable place to stay for the night.

Leisure Family_with_children

8/10

Excellent

08 Oct 2023

Calvin

The building is undergoing some renovations. That was really not an issue however, we did not have hot water and the coffee in the room was awful. Coffee at breakfast was better but the breakfast sausage was horrible. Not perfect but nothing ever is. I say the cup is half full because it can get better.