Name: Best Western Cy-Fair
Address: 20035 Northwest Freeway, Houston, 77065, US

2/10

Poor

29 Jul 2026

Claude

Rooms smell rotten as hell very bad and disgusting. We cancelled our reservation and they said they’ll return the money and still nothing.

8/10

Excellent

24 Jul 2026

YSONJI

Hotel was clean. The area around it was not. Once inside everything was good.

10/10

Exceptional

22 Jul 2026

Regina

Great stay! Will stay here again!

8/10

Excellent

19 Jul 2026

Terry

The hotel is right off of the highway and was easy to access many of the places I was going. It is a much older hotel and the sounding area is not the best neighborhood. The staff were super friendly and our room was very clean. The morning breakfast was a nice bonus.

Family

10/10

Exceptional

18 Jul 2026

jean

The staff were very welcoming the minute we walked in. She was very friendly and checked us in effortlessly and the lobby was pristine,open and airy. The room felt so fresh and safe. The bed was so comfortable I immediately fell asleep. I definitely recommend this to anyone who wants to say someplace safe. Very nice breakfast. Good variety of food.

Friends_and_family Family

4/10

Poor

06 Jul 2026

Richard

The breakfast was good with the typical sausage, eggs, and sometimes gravy for biscuits. However, they ran out of sausage before the end of breakfast time and wouldn't put out more. The rooms were great, clean and staff helpful. However, they were very stingy with towels and blankets. They wouldn't give us an extra blanket for the first few days of our stay and when we wanted more towels, we literally had to hand them our dirty ones and they counted how many there were and gave us only that many clean ones. We had four people in the hotel room and only two shower towels so when we asked for two more they gave us little pool towels.

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Mohammed

Breakfast was poor. Door lock did not work properly.

6/10

Pleasant

30 Jun 2026

Jaleigha

The weight room needs to be cleaned hourly. It was sticky and nasty. Ruined my entire flow.

2/10

Poor

30 Jun 2026

FAWZY

I wouldn’t go there again.

10/10

Exceptional

25 Jun 2026

Jacquelyn

Thank you my stay was great

10/10

Exceptional

21 Jun 2026

Kevin

Staff was excellent! The service and how clean it’s kept is 10/10 I definitely recommend

Partner

10/10

Exceptional

21 Jun 2026

Norma

Clean room

Partner

10/10

Exceptional

17 Jun 2026

Rebecca

Nice clean room. Comfy beds and good breakfasts

Friends

8/10

Excellent

15 Jun 2026

latashia

I enjoyed my stay they were very polite, and helpful. The room was very clean!!

Family

2/10

Poor

14 Jun 2026

Jaimee

When I checked in, the staff told me after giving me the key that the elevator did not work an He d I would have to take the stairs up to my room. The stairwell was dirty with soda cans and bottles. The hallway to the room was hot, smelly and had some trash. The initial room I was given had an odor, the TV was on and one of the beds looked touched. There were towels and water on the floor like someone had just left the room. I went down to let the front desk know and to show pictures and he said \"I believe you.\" He just assigned another room and offered a drink from the fridge for the inconvenience. The next room had a smell and seemed damp and dank. We were tired and just made do with that room. The next morning I asked for extra towels and the desk attendant told me I had to wait for housekeeping to take my used towels to give me fresh ones. That took a very long time and we needed to bathe to get out of the door for an event. I didn't eat any breakfast because they were mopping around the eating area and it smelled funny.
Overall, not a great experience for a $100 a night room. The pictures and reviews online are deceiving. I was not pleased and will not be returning.

Family_with_children

4/10

Poor

14 Jun 2026

Oziel

Elevator didn’t work, beds were lumpy, pillows were lumpy, no body wash in shower even though there was a space for it, check out an hour earlier than advertised. And breakfast was lacking.

Family

10/10

Exceptional

12 Jun 2026

Cameron

The room was very clean. Staff was always helpful. Parking was good as well. The only two things i didn’t like was a weird smell in the hallway and you have to wait until morning if you need new bedding or towels.

Friends_and_family Family

2/10

Poor

08 Jun 2026

Diana

staff

10/10

Exceptional

30 May 2026

Rami

I love it clean room staff friendly breakfast good parking available for free

Self

10/10

Exceptional

24 May 2026

Thalia

We had a nice stay

Family_with_children

4/10

Poor

23 May 2026

Juan

We requested a handicap accessible room.

Got a tub with no safety handles.

Clerk said for me to ask around for a chair I could use in the bath tub for my wife..
Will never stay here again.

Partner

8/10

Excellent

20 May 2026

francisco roel

Overall good experience,although we did encounter some rude people walking through the hallway around 3:00am and they were very loud and not concerned about others being asleep. The parking lot could use TLC ,the lighting is not great and the outside of the property could use some attention.The staff was very friendly and helpful and always available is needed. The breakfast was adequate but could use a little more verity.

Partner

2/10

Poor

18 May 2026

Kymberly

Hotel was dirty. Smelled like

8/10

Excellent

18 May 2026

Ellen

Housekeeping was very nice, professional and thorough. Unfortunately, due to food allergies I was unable to participate in any breakfast choices. Every time we left our room and returned our keys didn’t work and we had to go to the front desk to get new ones. At least half the days we were there there was no outside lighting at night.

Family

10/10

Exceptional

14 May 2026

Rita

The Hotel was clean with friendly and helpful staff, it was pleasant stay for me and my daughter. The breakfast was good. Highly recommend.

Family

10/10

Exceptional

10 May 2026

Janelle

The room was great and I was very pleased with the breakfast.

Partner

10/10

Exceptional

03 May 2026

Jessica

a very nice place with good prices

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Monica

Clean room, and great price for last minute booking. Staff was friendly also.

Family_with_children

10/10

Exceptional

25 Apr 2026

Ashleigh

Rooms were clean, check in/out was easy and the breakfast was stocked and hot

Family_with_children

10/10

Exceptional

29 Mar 2026

DAVID

Clean room, friendly Customer service, very attentive, pretty good hotel!

Family_with_children

10/10

Exceptional

21 Mar 2026

Jose

Everythig was perfect

Family_with_children

10/10

Exceptional

13 Mar 2026

Philip

Excellent all the way!!!!

Self

8/10

Excellent

10 Mar 2026

Irma

Not enough toilet paper and parking was not safe enough kids trying to break vehicles

4/10

Poor

10 Mar 2026

Jancel

Stayed for 4 days and 4 nights. Cleaning staff never came to clean our room. Our key card would stop working every evening we returned back to the room. Had to keep replacing the key. Also when checking out the front desk person was asleep. We had to call out to them several times to wake them up so we can check out. Probably will not be staying here again.

Partner

2/10

Poor

08 Mar 2026

Brittany

They don't have a washer and dryer. But rooms are clean and peaceful.

2/10

Poor

27 Feb 2026

Brittany

Clean and quiet but they are connected with Travelodge. Gross.

Partner

6/10

Pleasant

27 Feb 2026

Sarah

Beds were comfortable enough, plenty of decent pillows. Rooms were clean but kind of worn with patchwork paint and things like that, but that wasn’t a big deal. There were no bug problems or odd smells in the room. Although the hallways did have a bit of an odor. That just goes along with older hotels though.

Parking isn’t convenient for only having one entrance and exit. The staff were very kind and we would probably stay again just for that. The man at the front desk ensured our card worked when he saw I kept it next to my phone because that can deactivate them. Housekeeping asked us each day if we needed anything, and we did a few times. We travel with small children and everybody was very kind to them here.

Breakfast was okay. There was never fruit. We stayed for 4 days and were told the shipment was missed, but they never put fruit out. They had potatoes twice. Once they ran out at 9. Breakfast is over at 9:30 and they said they weren’t restocking so we didn’t get any. Sausage patties were the greasiest I have ever seen. I had to use paper towels to sop it up before I could eat it.

I would definitely stay here again if it were a single night stay, but would have preferred more fruit and consistent breakfast quality for a longer stay.

Family_with_children

2/10

Poor

20 Feb 2026

Miguel

Room smelled bad. And it did not appear to be all the way clean. I requested it be clean with sufficient time prior to booking.

Self

10/10

Exceptional

18 Feb 2026

Benjamin

Great all around!

10/10

Exceptional

15 Feb 2026

Karimu

Room was great. Staff was great and kind.

Partner

10/10

Exceptional

19 Dec 2025

Edna

Clean room and amenities

10/10

Exceptional

19 Dec 2025

David

Professional and accommodating

10/10

Exceptional

12 Dec 2025

amaury

My go to place when im Cypress. Very comfortable beds, great hot foid breakfast like egss, sausage abd roasred potatoes plus waffles, cereal and fruit.

Self

2/10

Poor

06 Dec 2025

brittney

The lady that checked us in was very rude .

Friends_and_family Family

4/10

Poor

29 Nov 2025

william

We were there 3 nights and NO ONE ever cleaned and made the beds for the full time we were there.
They moved us to a new room and the TV, microwave and refrigerator didn't work due to lack of electricity.

Friends_and_family Family

10/10

Exceptional

24 Nov 2025

Nicolas

Cool

8/10

Excellent

15 Nov 2025

Catherine

Was a good hotel. Beds was a little uncomfortable. Breakfast was not the best but decent.

Friends_and_family Friends

8/10

Excellent

14 Nov 2025

Katherine

It was alright. Bathroom didn't have a fan so if you shower the whole room ends up muggy. Also they required a cash security deposit.

This is odd because I've never been asked for cash. When you've been traveling for 18 hours and get to a hotel and asked for something you don't have on you it's a frustrating experience.

Elevator was a little sketchy. There's no marking outside really to see when you're arriving so be careful.

Leisure Family_with_children

6/10

Pleasant

14 Nov 2025

Jose

Need clean the room better, found dead roaches in the room.

Leisure Family

6/10

Pleasant

08 Nov 2025

Datwan

The only issue is that you have to have a $50 cash deposit for some reason they don't take credit card security deposits

8/10

Excellent

08 Nov 2025

John

Very good

6/10

Pleasant

04 Nov 2025

Jose

The stay was ok nothing spectacular

Leisure Family

4/10

Poor

17 Oct 2025

Cristian

$100 cash deposit on a $45 room.(most places will take a card hold) If I had 145 to spend I would not be staying there. Go somewhere else. Sketchy area

Self

10/10

Exceptional

25 Sep 2025

Maria T.

Desk person was very pleasant and kitchen person was super sweet and very friendly.
Definitely I will tell my friends to stay here.

Business_and_leisure Family

10/10

Exceptional

24 Sep 2025

Maria T.

The lady that works in the kitchen is so sweet and friendly. She keeps everything so nice and clean. I really enjoyed staying here

10/10

Exceptional

22 Sep 2025

Jannice

Love it here

10/10

Exceptional

22 Sep 2025

Mark

This hotel was amazing! Comfortable beds and very clean. Would stay there again in a heartbeat!

Partner

6/10

Pleasant

13 Sep 2025

Verlande

The staff was nice and the room was clean. During our stay the elevator broke, our ceiling began to leak, the ac shuts off completely in the middle of the night making it hot and we kept getting locked out of our room. It was okay based on these circumstances

Leisure Family

2/10

Poor

01 Sep 2025

Nina

The only positive thing that we can say for this place is that the woman at the front desk was nice. And it ends there. We were first assigned a room with black mold all over the bathroom ceiling and a tile in the room had fallen off the wall. We brought it up to the front desk and they assigned us another room. No surprise, more mold! They assigned us to a third room with no mold but also no shampoo?!? On our second day here, whichever staff came into our room did not close the door fully. We literally opened it without our key card. We were gone for the whole day so anyone could’ve came in at any point and stolen from our room. Not to mention, I wish we knew ahead of time that we had to do a deposit of $100 cash (no card allowed). Do not book here unless you’re on a very tight budget. It’s not worth the health complications that you may get.

Leisure Friends

8/10

Excellent

24 Aug 2025

Ineabelle

.

Leisure Family

8/10

Excellent

18 Aug 2025

Jermaine

Pool was closed whole time

Leisure Self

6/10

Pleasant

17 Aug 2025

ALONDRA

Not very prepared the bathroom, no shampoo, or conditioner. It was horrible that part.

Business Self

10/10

Exceptional

17 Aug 2025

Tiesha

The staff and the property was excellent and extending our stay was smooth - thank you

Leisure Partner

6/10

Pleasant

06 Aug 2025

Angela

The room was nice and clean but the AC didn't work well, but it was ok not enough lights, and the outside area was kinda scary.

Leisure Family

8/10

Excellent

02 Aug 2025

Sierra

Area is sketchy but the hotel was quiet.

Family

10/10

Exceptional

29 Jul 2025

Roberto

Areas

10/10

Exceptional

29 Jul 2025

Roberto

Area

Business Family

10/10

Exceptional

27 Jul 2025

Madeleine

Very clean and friendly staff.

4/10

Poor

22 Jul 2025

Nathaniel Sylvester

Good

Leisure Self

6/10

Pleasant

17 Jul 2025

Paul

Area is a little rough but the actual room was clean.

Leisure Family

10/10

Exceptional

14 Jul 2025

John

Friendly staff and everything and clean property

Leisure Partner

6/10

Pleasant

09 Jul 2025

Courtney

The hotel itself was clean and staff was very nice. April was very kind. The only downside to this hotel is the hotel behind it which clearly has drug activity. There were drug addicts walking around yelling periodically so after some time sitting at the pool it would get very uncomfortable especially at night. The sign needs to be changed from Hampton Inn and replaced with the new name. I won’t stay here again due to the hotel activity behind it. Also there should be a clear note that there will be a $100 cash deposit and receipts for the deposit should be automatic without the customer asking.

Leisure Partner

2/10

Poor

09 Jul 2025

Dely

On July 3rd I called the hotel to notify them of late flight arrival and they said they’d be cancelling the reservation because they close their books at 11pm. In the process of trying to explain my concern over not having a place to stay when we land in the middle of the night, she kept interrupting me. I was trying to find alternate solutions and wanted to ask if I could add my cousin who lives in town to the reservation and have her check in, but she wouldn’t let me complete my sentence. I asked her to let me speak and she just told me to look at their website and hung up on me. After contacting Expedia customer service for assistance, the rep contacted the hotel and spoke to the same person and was told the same thing about closing books at 11pm. The Expedia rep said she tried to ask for a refund and the hotel lady denied her request. There was nothing else anyone could do for us. Absolutely insane. I have stayed at countless hotels and I have never experienced such incredibly poor service and disrespect.

Partner

10/10

Exceptional

05 Jul 2025

Tensey

Friendly staff. Continental breakfast. Thanks!

Leisure Family

8/10

Excellent

01 Jul 2025

Iesha

It was ok. The elevator didn’t work

Leisure Partner

2/10

Poor

01 Jul 2025

Michelle

The swimming pool was phenomenal & check in was smooth. The parking lot behind the building had strangers out all night. Although there was police onsite, I knew it was because possible car damage/thief, and criminal activity. It was as if this hotel was misplaced. Upon entering my room, the dead bolt lock did not work nor wound the connecting room door push closed all the way. Worst nightmare came true. I reported & police responded immediately to my room. He quickly realized he couldn't lock the door either. He filmed the process. However, the solution for a female without an adequate door lock was to wait until morning to have the door fixed. I sat up all night in fear. I asked the next morning & maintenence came to repair. The carpet was soaked from the refrigerator & the room smelled molded. The thermostat was reading low battery & it would not allow for adjustments. Needless to say no sleep Friday night. During the day it was quiet. Not sure if there are cameras on the pool area, yet there needs to be for safety reasons. At check out, I asked for a printed receipt & informed the front desk I was going to put my bags in the car & return. My receipt was laid out on the counter & I'm grateful I grabbed it. The receptionist nervously came to ask if I actually picked it up. I informed him that I did. He knew he should not have done that. I booked through Expedia & knew they would not allow me to relocate.

Leisure

2/10

Poor

21 Jun 2025

Madeleine

I saw illegal activity in the parking lot. There were people hovering around all the stairways and different people going in and out of the same room. My uber warned me about the place. We went around the property once and I knew I needed to book somewhere else. The picture of the pool is also false advertising and didn’t even have water filled all the way up in it. Some of the doors to the rooms do not lock properly. I booked this place because of the photos and that it says it’s a “best western” it is not. It’s a Travelodge with a super sketchy atmosphere. Please beware!

Leisure Self

10/10

Exceptional

21 Jun 2025

Zuleka

The property is being remodeled and changed to a new name from the old name so some things were out of place but my day was very nice and the room was very clean. Breakfast was good also.

2/10

Poor

20 Jun 2025

Derek

This place is busted. Was under renovations when I was there. Front door didn’t shut, no sign on the building, elevator didn’t work. When I walked into my room at midnight for the first time, there was two randos sleeping in the room that I PAID FOR AND HAD KEYS!!! I was pissed off and the front desk had ZERO employees on site, 3 security guards who could only give me a spare single room for us 4 people. I told them you better not let nobody else in here or I’ll John wick them mfs in my room. DO NOT COME HERE.

Business Family

6/10

Pleasant

12 Jun 2025

Neal

OK place.

Nice little hotel, rooms were clean and comfortable. The location is not the best. The parking lot had suspicious activities, when I told the front desk they were not concerned. Made it through the night fine and the breakfast was not bad at all.

Partner

2/10

Poor

11 Jun 2025

Kendrick

I was told once I made it, I had a hundred cash deposit. It should be advertised bigger or in a certain area to customers to know ahead of time. I still can’t get no solid response on what happening, or how I can get a refund.

Self

4/10

Poor

10 Jun 2025

Tremaine

The staff were friendly however upon my evening arrival the room I was given wasn’t cleaned and the tv was on. I was given another room which I appreciated but the floors were dirty, I killed a big roach and there was someone else’s hair on the towels.

Business

6/10

Pleasant

09 Jun 2025

Rhonda

The room was not properly cleaned there was hair grease or something all over the headboard and window, a dirty towel left hanging on the back of bathroom door and trash behind the door . Fridge did not cool properly. The elevator did not work nor did the washing machine. Halls were very dirty as well as parking lot. Pool furniture was in bad shape and had no umbrellas or shade . Every where went inside and outside smelled of marijuana . Prostitutes and others all around .

2/10

Poor

09 Jun 2025

Jason

Elevators didn't work. Washer out of order. Lobby, hallways and breakfast area smelled like weed 24/7. Cans of febreeze available on lobby counter and lounge but didn't help. No shampoo in room or lobby or housekeeping room.

Friends_and_family Family

8/10

Excellent

06 Jun 2025

Jorge

The hotel was very clean, the staff was extremely gracious & the breakfast was exceptionally good. I would defiantly stay here agsin & again.

Partner

8/10

Excellent

02 Jun 2025

jessica

MY STAY IN ROOM WAS GOOD ,HALLWAYS VERY HOT , TOO MANY HOMELESS PEOPLE AROUND , GROUNDS WERE NOT VERY CLEAN AROUND AREA , COFFEE FOR THE GUEST WAS COLD ,

Leisure Friends

10/10

Exceptional

30 May 2025

Tiffany

Everything was great

Leisure Family_with_children

10/10

Exceptional

20 Jan 2025

Paul

Q

Business_and_leisure Family_with_children

4/10

Poor

01 Jan 2025

SAIRA

Whole 3 floor was closed for construction
Noisy
Breakfast was joke.

2/10

Poor

15 Dec 2024

Valerie

Nasty

Self

4/10

Poor

01 Dec 2024

David

Didn’t know it was under construction/remodel. Lobby is a real mess. No hot water, room condition was marginal. I think it might have been an attempt at remodeling but the workmanship was extremely poor.
Will say the breakfast was decent. Day clerk at front folding table was very rude

Leisure Partner

2/10

Poor

13 Nov 2024

Dennis

The place was under construction without telling us at time of booking. Breakfast was worst I've experienced. Elevator broke down with one of our group inside...a single, 80 yr old woman stuck inside it for 30 minutes!

I'll never stay at a Hampton property again!!!

Leisure Friends

2/10

Poor

13 Oct 2024

Sunil

The hotel was under renovation and we were not informed of it when we booked the hotel.
There was no egg of any form for breakfast. Sad

4/10

Poor

06 Oct 2024

Stephanie

When I first got there they tried to charge my card again even though I had already paid online. The hotel was under construction in the lobby area, eating area, and the 3rd floor. Our air conditioner kept turning itself completely off throughout the night, like the unit completely shut off/down. The elevator stopped working while we were trying to use it so we took the stairs. So someone at the front desk said he had to go reset the elevator completely to see if it would work. Overall a horrible experience.

Friends_and_family Family

6/10

Pleasant

23 Sep 2024

Verified traveler

This location was under construction on the third floor and some on the first floor. The room smelled like stalled and wet we also had lots of nets.

Partner

4/10

Poor

02 Sep 2024

tariq

Bathtubs dangerously slippery, low quality and quantity food, coffee cold. Doing hall AC not working, phone recieved not working, tv offline,

Leisure

4/10

Poor

15 Aug 2024

James

In all fairness they were renovating, but....

I reserved 2 king bedrooms, and received a King, and 2 double beds. There are no fans in the bathrooms, so steam from the shower and stench from taking a dump fills your room. They didnt serve eggs at all on one of the days (but the breakfast is free, just not much of it) The parking is VERY limited (again, they were under renovation). The front desk feature on the room phone doesnt work, and there is no way to get new towels, washcloths, etc. after dark.

Business

2/10

Poor

28 Jul 2024

Robin

Window leaked was leaking and ceiling in the bathroom as leaking also. Changed rooms came back the next morning and the shower didn’t work.

Partner

2/10

Poor

21 Jul 2024

Rotimi

Terrible! Terrible!! Terrible!!!

I did not even stay at the hotel. I arrived on the 19th, went to the room and what I saw was disgusting. Torn bedsheets, tattered furniture, urine-smelly room. It was a total disaster. I left immediately and asked that my money be refunded. I am yet to receive the fund.

Business

2/10

Poor

19 Jul 2024

Leslie

Booked a room online & once I arrive to check in, they inform me they actually have no rooms available & would be \"refunding \" me my funds back. After a few days, nothing was refunded so I followed up & they said since i \"stayed\" at the hotel they wouldn't refund me anything. LOL they denied me a room & won't return my momey back plus staff was so rude about the situation. Do not recommend

Leisure Friends