Name: Woodspring Suites Houston Willowbrook
Address: 18929 Tomball Parkway, Houston, 77070, US

2/10

Poor

22 Jul 2026

Kayla

It stink and front desk lady was rude

10/10

Exceptional

03 Jul 2026

Mic

This hotel is a Great place to stay!.

Partner

10/10

Exceptional

02 Jul 2026

Nancy

Good morning

6/10

Pleasant

28 Jun 2026

Brandon

So si

2/10

Poor

23 Jun 2026

Richard

Checkout was 11am, staff (Mexican lady) was banging on the door at 10:40pm for a curtesy knock, told her I’ll be leaving at 11. 2 minutes later continued to bang on door asking me to leave.

8/10

Excellent

20 Jun 2026

Nancy

The staff was very friendly

Self

2/10

Poor

24 May 2026

Kira

I don’t know why I didn’t read the reviews first but this place is a dump. The first room they offered me smelled like a nursing home. I mean I didn’t even step in the room when the smell hit me. I went back downstairs and told them that offering that room to ANYONE is offensive!! They gave me a card to check 2 other rooms. The first room was ok, but the fridge was rusted and had mold on the side. The second room had an unpleasant smell but the fridge was nice. So I had to ask them to switch the fridges. The only thing I can say nice is the staff was nice. Nikita I think was her name was very nice. She definitely is the only reason you’re getting the 1 star!! But they definitely should state this is not a hotel for a stay is a hotel where people live there for extended period of time. You can’t get clean towels unless you pay for them or wash them yourself!!! Who wants to stay at a hotel and wash their own towels??? Or buy their towels for $7. I’ll never stay here again or recommend this place to nobody!!!

Self

4/10

Poor

18 May 2026

TONY

The rooms were not as it looked online, the atmosphere around the unit wasn't clear. Didn't know that cooking were in the air that the smell was not good at time.

My dates were off and I couldn't change the date by one day even though I had the insurance. Didn't want to cancel just change. I don't know how the dates was missed up but it happen and I lost two rooms cost.

just not happy

Friends_and_family Family

6/10

Pleasant

08 May 2026

Erick

The beds were not as comfortable but it was an ok stay. Would stay again but may look elsewhere first.

Partner

10/10

Exceptional

07 May 2026

Nancy

Great all around

6/10

Pleasant

04 May 2026

martincela

Asked for a non smoking room the room smelled so much like smoked stayed some hours and my clothes were penetrated with the smell had a hard time sleeping because I could not breathe right ended up leaving at 4 am could not stand the smell anymore when people ask for a non smoking room it should not smell like an ashtray

Friends

8/10

Excellent

29 Apr 2026

John

Ok

10/10

Exceptional

24 Apr 2026

Emmanuel

Bc. Non

10/10

Exceptional

22 Apr 2026

Mic

Good great.

Self

10/10

Exceptional

16 Apr 2026

Michael

Clean room

10/10

Exceptional

12 Apr 2026

Emmett

Very friendly and accommodating staff.

Self

10/10

Exceptional

26 Mar 2026

Mason

Nice hotel

10/10

Exceptional

24 Dec 2025

Charles

Yes

Business

10/10

Exceptional

19 Dec 2025

Charles

Yes, clean and lady at desk was very friendly and helpful.

Business

6/10

Pleasant

19 Dec 2025

Denice

Room were to small

8/10

Excellent

06 Dec 2025

Leticia

Staff was excellent!

Business Family

2/10

Poor

16 Nov 2025

Rifat

It was a horrible place. We did not stay there at all. After seeing the room and the surroundings, we immediately checked out after an hour or so on Friday.

Business

8/10

Excellent

20 May 2025

Christiana

It was a nice spot to stay would come again

2/10

Poor

27 Apr 2025

Atef

Customer service really bad

Self

4/10

Poor

14 Apr 2025

Ricardo

the black lady of the office she was rude

4/10

Poor

18 Feb 2025

Bright

The area that it is located

10/10

Exceptional

24 Jan 2025

Donna

.

Leisure Pet

10/10

Exceptional

12 Jan 2025

Tonya

Excellent

Leisure Family_with_children

10/10

Exceptional

06 Dec 2024

Jermaine

Okay

2/10

Poor

10 Nov 2024

Talat

Very dirty smelly atmosphere

Business

10/10

Exceptional

09 Nov 2024

Rolando

The staff there is amazing!!! Mandy and other lady listened and answered all my questions the best way possible. I cant be more happy here.

Business_and_leisure Family

4/10

Poor

30 Oct 2024

DeShonda

This property was dirty with stained carpet throughout the building and elevator smelled like wet dogs. All kinds of folks hanging outside the place some bare footed and some just looking weird.

Leisure Partner

10/10

Exceptional

19 Oct 2024

Bella

A lot of amenities. Like a little studio apartment.

Leisure Partner

8/10

Excellent

10 Oct 2024

Elmo

It was ok

Leisure Self

4/10

Poor

05 Sep 2024

Verified traveler

Didn't stay the whole night ended up leaving.

Friends_and_family Friends

8/10

Excellent

14 Aug 2024

Michelle

Hotel stay

The stay was good, didn't have any issues. Saw a few small roaches, but it's Texas.

Friends_and_family Family

2/10

Poor

06 Aug 2024

shemonia

I was not able to check into the hotel due to a power / water main break at the hotel had to spend birthday at home

Leisure Self

2/10

Poor

31 Jul 2024

Fabian

Did not issue refund for hotel stay. They did not have power. How did you expect me to stay here

Leisure Family

2/10

Poor

16 Jul 2024

Verified traveler

Unacceptable

Room was full of live and dead roaches. Staff did not want to clean it, and could not offer another room. I had to clean it myself. There seemed to be a lot of unstable people in and around the property.

Friends_and_family Family

2/10

Poor

16 Jul 2024

Alexander

They didn’t have electricity when we showed up and neither Expedia or the property would cancel my reservation

Business Self

10/10

Exceptional

29 Jun 2024

Aisha lashun fontae

It was ok

Friends_and_family Friends

10/10

Exceptional

29 Jun 2024

Aisha lashun fontae

It was ok

Friends_and_family Friends

4/10

Poor

13 Jun 2024

jonathan

This is a budget hotel so I wasn't expecting much. Thankfully the room was clean but the facilities were a mess (stained carpets in the hallways), smelled of weed, and a dog was barking regularly during my stay. If you need a spot to stay this will work. If you want to relax in peace go somewhere else.

Business Self

6/10

Pleasant

02 Jun 2024

Janice

DONT DO IT!

Don’t do it!!! A dog was left alone in a room, three doors down and was allowed to bark ALL NIGHT LONG. I got three hours of sleep, even after getting up, getting dressed T 2am, going to the lobby and calling the hotel staff on the lobby phone, I was told there was nothing they could do about it. The room is extremely humid because there’s no ventilation for the bathroom steam to vent so sheets felt wet and sticky all night. Never again! Stay away from this place!!!

Business

6/10

Pleasant

22 May 2024

Alejandra

Check in was fast and easy. Room was nice and big however it had a strong smell and I had to get some air fresheners. There were the first 2 night the police had to be called. The staff however was very helpful and polite. Overall it was a nice stay just wrong timing.

2/10

Poor

19 May 2024

Katrina

Drug deals and sheriff cars out front is your sign

The hotel looks brand new and very nice but when we got there, there were several drug deals going down in the parking lot and we had to cut through the middle of a group sheriffs who were evicting a woman who was tweaking really bad. After we left and went to a dr appointment, when we returned, the hardwood floor was covered in water. The a/c had leaked a ton of water and big black particles all over the floor. BUT, when I went down to the front desk, Meghan was SUPER sweet and offered a refund. I had to get it ok’d by Hotels.com and she was very sweet and patient. She gave me a copy of the receipt that showed no charge. I was so relieved to get my daughter out of there before dark

Friends_and_family Family

4/10

Poor

06 May 2024

Rachel

Well it advertises a kitchen area stove ect. No pots or pans to use nothing! Then felt unsafe at nite to go outside. No food places near by. Freaking HAIR EVERYWHERE disgusting. No room service. TV had to be manually done the remote wasn't programmed and of course no one new how to program it! The dang blanket already had dang dog hair on it. Yes I was traveling with my dog but there was an abundance of dog hair all over as well as human hair! Just not at all wat I expected.

2/10

Poor

05 Jan 2024

Jesus

Horrible

Worst stay I had in my life, the room was uncomfortable, it did not have a nightstand or lamps, the TV was old, the table only had a chair, during the 4 days of stay they did not clean the room, they did not make the bed or replace it the towels. We left the room on December 30.

Friends_and_family Family

2/10

Poor

15 Oct 2023

Ekin

Smell drugs

The hall way and room smell like weeds, i have to check out the room 1 day earlier to move to different hotel

Partner

2/10

Poor

14 Oct 2023

Wytavia

Just terrible...

It was bad. It smelled bad, there was liquid spilled in front of the door, you can hear everything and the bed we were in may have had bed bugs. Called front desknthen went downstairs and it was closed. No one answered the phone and because of the conditions we left in the middle of the night. Worse experience i ever had and the rating on this place should be a 2. I normally dont even wriye reviews but geeze.

Partner

10/10

Exceptional

02 Sep 2023

Stacey

It was a good stay the staff was excellent in all ways

Self

2/10

Poor

16 Sep 2022

Love

Newly renovated but a staff full of hackers scammers who prey on vulnerability single mothers with kids I will never support there again

Leisure Family_with_children

2/10

Poor

29 Aug 2022

Juan jorge

Tv signal don’t work breaking up every Channel you I put in

Business Self

8/10

Excellent

20 Aug 2022

Mark

Property was easy to get to FM 1960 shopping centres. Property needs to update Pet Friendly status, as once we arrived were told no cats, but were able to work things out. Apparently new owners are changing policy.

Leisure Pet

10/10

Exceptional

07 Jun 2022

Charlene

A weekend away!

My family and I really enjoyed our stay, from check-in to check-out Ms. Destiny was very accomadating. She would have gone THAT extra mile if we needed. Very friendly and personable. Good image for the company. These were a few creepy insects in the room and the bed moved all night (not hooked up) but we really enjoyed our trip!!!

Friends_and_family Family

2/10

Poor

19 Jan 2022

Jose

Roaches

Business Self

2/10

Poor

16 Jan 2022

Lyric

The staff was well mannered but the smell of the whole place was not satisfying & the room was not up to par

Leisure Partner

10/10

Exceptional

12 Jan 2022

Shannon

Awesome stay

The two ladies at the front desk are not only very friendly but also very helpful and understanding. The room is very comfortable and clean. I slept like a baby.

Self

2/10

Poor

08 Jan 2022

Yvette

Roaches every where
Elevator smelled like Urine I didn't stay and hopimg

Leisure Partner

2/10

Poor

02 Jan 2022

William

I didn’t stay

Self

8/10

Excellent

30 Sep 2021

Echelle

Not a great area but great stay.

The facility was clean, the employees were helpful, friendly and professional. Not a great area but I always felt safe.

Friends_and_family Family

6/10

Pleasant

17 Sep 2021

Ivory

You’re uncomfortable full-size beds are being marketed as queen size beds very bad, and there was no ironing boards for the room.

Business_and_leisure Partner

2/10

Poor

22 Jun 2021

Verified traveler

Avoid this place

roaches, bums and sketchy people walking around at all hours and guest with dogs that they don't clean up after not worth the price for what you have to deal with

Partner

6/10

Pleasant

20 Jun 2021

Verified traveler

We stayed this hotel for two days, found roaches in room.

Leisure Family

10/10

Exceptional

01 Apr 2021

Vernon

My stay was very nice and I appreciate the free day

Business

2/10

Poor

22 Mar 2021

Verified traveler

Is to many people smoking in the enter of the place , the room was dirty , we found cockroach every where 😖

Friends_and_family Family_with_children

2/10

Poor

01 Mar 2021

Verified traveler

This place roaches , dogs barking all the time. Police always there , drugs dealers & sex offenders living there beware of the shady staff

Friends_and_family Family_with_children

4/10

Poor

28 Feb 2021

Verified traveler

Besides, the entrance the property smelled like smoke. The hall Even had a worse smell of smoke, urine, and bad cooking.

Business

8/10

Excellent

25 Feb 2021

Amanda

Our stay was fine

Overall our stay was fine. The staff were all friendly and helped us when we had no power/water at our home. Our room was clean, but the hotel itself doesn’t smell great. It is an extended stay hotel and there are quite a few people that actually seem to live there. There are kitchenettes in all rooms and the halls always smell like all different foods. I was charged twice, but they corrected it.

Friends_and_family Family

2/10

Poor

23 Feb 2021

Verified traveler

It was horrible. The hotel stinked. There is smell of cigarette smoke and filth everywhere

Partner

4/10

Poor

29 Dec 2020

Gladys D

Staff gave excellent service, but hard beds and pest crawling through hotel

Friends_and_family Family

10/10

Exceptional

06 Nov 2020

Christopher

The place is good for the long haul stay in the home style hotel room for which you are getting! I loved it!

Leisure Pet

2/10

Poor

07 Jul 2020

Verified traveler

This place is horrible, it smells bad. It was not just the room it was the entire building. Do not stay here.

6/10

Pleasant

11 Apr 2020

Verified traveler

I wouldn’t take children there

Woodspring Suites Willowbrook was not to good but it was clean,You could tell animals were around cause it smelled like dogs once you walk out of the room.Check Inn females were holding aloud conversation at the front desk very unprofessional and clerk was in conversation as well. WiFi service doesn’t work at all . And looks like a bunch of junky’s live there. Vending machines were working Two days later out of order.

Friends_and_family Family

10/10

Exceptional

03 Mar 2020

Verified traveler

The staff was extremely helpful and courteous. An excellent place for an extended stay.

Leisure Self

8/10

Excellent

20 Feb 2020

Omar

This Hotel is a value if you stay for a week or more. My overall experience was good.

Business Self

4/10

Poor

10 Feb 2020

Nathaniel

Bad

This hotel is by far the worst I’ve stayed in ever. Roaches. Needs you can’t sleep in. Wouldn’t Perform room cleaning even after two weeks which the front desk said was the time frame. Didn’t have clean towels to trade for dirty ones. Bathrooms were dirty. Nothing about this hotel gave me anything good to say. Oh and the SMELLS

Business

4/10

Poor

19 Jan 2020

Jason

The Room smelled bad and was dirty

Friends_and_family Family

2/10

Poor

03 Jan 2020

Jada

Horrible place

The service was horrible. When we checked in the person who checked us in did not explain anything so when we had questions the other staff gave attitude like we were supposed to know. Then an altercation happened with the managers son and we had to leave even though we did not start the altercation.

Partner

10/10

Exceptional

20 Dec 2019

Claudio.C

This hotel is affordable and offer weekly and even monthly price also it is veey clean,safe ,comfortable, nice kitchen ane it is close to many stores and nexto to the entrances of the freeways .
You don't hear almost any noise from other rooms or the outside and they respect your privacy without forcing you to have to let in housekeeping staff inside your room ,it have laundry ,it like to be in a cozy studios apartments.

Business_and_leisure Pet

10/10

Exceptional

09 Dec 2019

Verified traveler

Liked it a lot

Its like a mini studio in a quiet convenient location

Business

2/10

Poor

27 Nov 2019

Verified traveler

Noisy, sketchy place and people. Staff was inappropriate when i first arrived.

Business Self

6/10

Pleasant

04 Oct 2019

Christine

Tear it down

It was loud and people were constantly fighting in the halls the toliet came right out from the floor and barely flushed. Just trash!

Family

2/10

Poor

01 Oct 2019

Yukishesjones

Nice location.. but I didn't like extra bugs crawling

Leisure

8/10

Excellent

24 Sep 2019

Verified traveler

The staff was very knowledgeable and friendly and professional.

Friends_and_family Family

8/10

Excellent

21 Sep 2019

STEVEN

It was okay.... and I am being nice. The WIFI was non-existent due to the property having a 2001 model retrofitted dial-up-gone-broadband, but nowhere near not quite... if you catch my drift??? And I was in th farthest flat on the end, which, for 1450.00 ISD U MIGHT THINK I'D BE GETTING MM WAVE 5G, OR AT LEAST T-MO'S NEWEST 700+MHz Multi Gigabit ÜBER-fast blazing speed wireless internet speeds.... but nah!!! Not me! My cel provider ate their lunch (T-Mobile) with 155/Mb/s d/l & 69 Mb/s u/l speeds!!! Now that's QUITE a bit faster than plain broadband internet from AT&T or XFINITY!!!

Business_and_leisure Friends

2/10

Poor

30 Aug 2019

Verified traveler

Where the Hell am I.

Felt like I was in a drug hotel. Roaches in my room. The outside looked okay, but when I walked inside the halls I knew I had made a mistake. This place is not for travelers. More of a halfway house.

Self

6/10

Pleasant

20 Aug 2019

Verified traveler

Bad smell

Looks like someone smoked in the room before. Smell so bad

Family

8/10

Excellent

28 Jul 2019

Julian

The room was clean. The guy who kept the grounds clean did an excellent job

Partner

2/10

Poor

14 Jul 2019

Cornell

This place sucks

Room had roaches and the bed was a single mattress on a cot like frame.

2/10

Poor

01 Jul 2019

Verified traveler

Disgusting. Last resort stay.

Arrived and some man was asking the check in clerk to come up to her room for a good time. The environment seemed completely unsafe and when we got to our room, there were cigarette burn marks on the blankets. Disgusting.

Partner

2/10

Poor

27 Jun 2019

Festus

Horrible Experience

It was a miserable stay. There was water lick from the laundry room to mine. I had to leave for Extended Stay America to complete my stay.

Family

2/10

Poor

10 Jun 2019

Verified traveler

Not for Digital Nomads and business folk

The wifi is horrible. While the place has potential, the mattresses and pillows need updating. Cockroaches at night and animal urine behind the desk. Not what I want to find on my sock at 3AM while working. The housekeeping staff seems to be pretty hardworking, so I don't blame them for that, it was probably the previous tenant. Front staff was friendly with the exception of the one person who lived on the other end of his cell phone every time I saw him. Had to wait for him to leave and ask the other girl for quarters. He said they were out, she handed me a roll without question. But the wifi is the biggest issue here. This is identity theft begging to happen, and Gold Coast needs to get their collective crap together before I ever stay in another of their hotels.

4/10

Poor

20 May 2019

Verified traveler

My stay there was very disappointing in the kitchen it had roaches .....roaches on the wall ......roaches in the bathroom .....that was so very inappropriate .....took the towels to the front to get washed then when we went back they said they didn’t have anymore so we ended up going to buy our own towels.....just was not right at all

Business_and_leisure Partner

10/10

Exceptional

25 Apr 2019

Verified traveler

Room was modern, clean and had everything I need. I'll definitely return if I come to Houston again.

Business_and_leisure Self

2/10

Poor

13 Apr 2019

LS

I like that it was close to highway an the mall an shopping locations, But conditions of hotel was bad elevator takes forever to reach your floor once on it seems like elevator has problems in the elevator shaft cause it acts like it was to stall or even fall needs to be fixed. Hotel has a real bad bug problem all times a day roaches comes out couple time found some trying come into my room when we approached our door. Internet sucks it runs slow, cable is a waste only basic channels.Night prior us checking in there was 7-9 cars that got broken into they caught the suspects but overall I hated our stay there the place online looked it like nice place and whoever lied on the ratings to make it pass need their brains recheck clearly the online picture looks nothing like the building in person these hotel discount websites needs to personally go out an check an rate these places.

Business_and_leisure Family

4/10

Poor

22 Mar 2019

Verified traveler

Smells horrible

Smelled like dog urine throughout the hotel. Walls are very thin and people hanging out in hall ways.

Family

4/10

Poor

21 Mar 2019

Joshua

The place has roaches. The staff did not clean the rooms or change the linens on the bed. The walls are paper then. The hallways smell like wet dogs and weed. You have to ask for clean towels because they will not change them out otherwise. The staff sprayed for roaches more often than they cleaned the rooms.

2/10

Poor

17 Mar 2019

Verified traveler

the maintenance was poor
needs get rid of bugs. the odor in the room was unbearable Clark was unable to help,until the next day ,the next day they still couldn't help.

4/10

Poor

15 Mar 2019

Verified traveler

Stay Away

No cleaning services and not clean from the start.