Name: Hampton Inn Houston-Willowbrook Mall
Address: 7645 West Fm 1960, Houston, 77070, US

10/10

Exceptional

13 Jul 2026

Tesfazghi

Great place to stay

2/10

Poor

12 Jul 2026

Cindy

Apparently there was some type of painting or carpet replacement and the smell was overwhelming and made us sick. Front desk acted like nothing was wrong and ignored our questions about what was smell. He was aware as box fans were in the first floor hallway. Literally has to cover nose and mouth with cloth until we got into room. Elevator was toxic!!!!!

There was a water leak near elevators as well. Bathroom was not clean- long black hairs stuck on back of door.

Amenities- there were none. Absolutely worst Hampton Inn and will not stay agsin and may never stay in a Hampton again.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

angela

The sweet check in person let us check in early which was incredibly helpful and we were very grateful. Thank you Ohio sweet lady.

Partner

10/10

Exceptional

26 Jun 2026

Calvin

Breakfast was good

Self

8/10

Excellent

19 Jun 2026

Hannah

The hotel overall was a nice place and what we needed for our short stay. The staff was incredibly friendly and attentive. The room was ok but did smell alittle of wet dog. There was also a hole in the ceiling. However the bed was very comfortable. Unfortunately though there is a nightclub near by and it is extremely loud so it did make it hard sleep.

Partner

10/10

Exceptional

16 Jun 2026

Jose

Buen lugar tranquilo

Family_with_children

10/10

Exceptional

08 Jun 2026

Jalen

Very clean nice staff no problems at all

Family

4/10

Poor

07 Jun 2026

John

The hotel is old and tired looking

Partner

4/10

Poor

27 May 2026

Tiffany

Pool under construction, hotel under construction holes in the ceiling. Very disappointing

Family_with_children

10/10

Exceptional

10 May 2026

Ms Bridgett

Everything was wonderful

10/10

Exceptional

28 Apr 2026

Gloria

Breakfast was not very good

Partner

10/10

Exceptional

23 Apr 2026

Wendy

Great

Friends_and_family Friends

8/10

Excellent

23 Apr 2026

Erika

The pool water was super cold, I couldn't enjoy it. It was an indoor pool, aI didn't think it was gonna be so cold. Breakfast was ok, nothing special about it.

Friends_and_family Family

4/10

Poor

29 Mar 2026

Melvin

The room was in very poor shape, there was no cold water in the bathroom - when the faucit was turned on to cold nothing came out!, the toilet was very hard to flush. The bathroom door was swollen due to moisture and we could not close it. Breakfast was por at best, the selection was very limited and not fresh.

Partner

4/10

Poor

23 Mar 2026

Cashaè

There is construction going on we weren’t aware of .. the ice machines wasn’t working.. the rooms were a bit dusty and outdated … but the water was hot and the air was working great also they charged a ridiculous amount for the deposit when it wasn’t a updated room or amenities

2/10

Poor

23 Mar 2026

Erika

Mattress had urine on it which soaked through comforter

Requested it be cleaned and front desk mentioned they’d get to it. Nothing done in 5 hrs

Finally went and had to argue for a room change

Unprofessional and rude staff and huge lack of cleanliness

Friends_and_family Family

4/10

Poor

14 Mar 2026

Garry

Parking was good

Self

2/10

Poor

12 Mar 2026

Shannon

Don’t stay at this hotel.. It gave me motel vibes.

Partner

2/10

Poor

12 Mar 2026

Yalonda

The room was not cleaned. The toilet had mold. This property is under renovations, which was not advised of prior to booking. Strong paint fumes made it hard to breathe and the banging at 8am made it difficult to sleep. Also, they ran out of food for breakfast.

Family

10/10

Exceptional

10 Mar 2026

Alysia

The staff was very sweet! Mojaco was super sweet and i 100% would come back again just for her alone!

Family_with_children

4/10

Poor

08 Mar 2026

Rick

Our floor was under renovation. Work started at 7:00 am. Mudica and noise all day.

Family

2/10

Poor

03 Mar 2026

Joel

I reported to both Expedia and the hotel about the condition of the room and hotel itself. I was not notified the place had so much construction going on. I shared pictures. I was eventually moved to another room after finding mold in the shower, and dirty toilet. The lobby area was under construction and they continued to serve coffee. Dust was present all over. I pointed this out to the staff. Why would they continue to serve coffee with all the dust everywhere? First morning I had to walk over to the next hotel to have breakfast.

Self

4/10

Poor

01 Mar 2026

Abdul

Room cleaning is only every third day.
Place smelled like weed.
Broken elevator.
Carpet stains everywhere in carpeted area.
Bathroom lock didnt work and the door scraped across the floor.

Partner

10/10

Exceptional

08 Feb 2026

Kurnesha

It was good but they should’ve mentioned the renovations and elevator being out of order other than that good stay

Self

8/10

Excellent

01 Feb 2026

STEVEN

Hotel is under renovation, staff friendly and helpful.

Business

10/10

Exceptional

27 Jan 2026

Majid

Very good place to stay in

4/10

Poor

22 Jan 2026

Amanda

Hotel was under construction.. tarps hanging everywhere, strong paint smell.. we were not told until AFTER we checked in. Random construction supplies laying around.. bathroom door would not close.

Business

8/10

Excellent

11 Jan 2026

Tiffany

Easy check in the staff was great.

Partner

8/10

Excellent

06 Jan 2026

Priscilla

Yes

Business_and_leisure Family

4/10

Poor

12 Dec 2025

Robert C

Hotel was under construction and room smelled and wasn’t thoroughly cleaned

Business Self

10/10

Exceptional

09 Dec 2025

Silvia

212

Friends_and_family Family

4/10

Poor

08 Dec 2025

Jerrica

Many shops nearby

Business

2/10

Poor

07 Dec 2025

Michael

Worst motel i have stayed in.

Leisure Friends

2/10

Poor

07 Dec 2025

Cynthia

The room that i reserved was not available..had to get another room that was 40 dollars more.. the shower was broken... just was not a pleasant experience at all...

Leisure Family

2/10

Poor

10 Nov 2025

Alice

When we arrived at 10:30 on our arrival date we were greeted with a hotel and lobby in disarray. The night clerk informed us that the hotel was being renovated and that elevators are not working. I personally have Chronic DVT pain and husband with right ankle injuries after 10 surgeries and a torn meniscus in his left knee. We had traveled 4 hours and were exhausted. We decided that we were to exhausted to track down another hotel at that time. We were exhausted, hungry and could not go any more that night. We had already paid in full online and were Not told that we could be fully refunded. (I learned we could have been refunded on Sat night we could have been refunded). So for 2 days we both struggled going up and down stairs walking our service animals and general entry and exiting. Why was it not disclosed that they are in a remodeling period and elevators are down and a full noise remodel is in full swing.

Leisure Family

10/10

Exceptional

06 Nov 2025

Glenn

Clean

6/10

Pleasant

04 Nov 2025

billie

The check-in process was fast, with excellent customer service. The property is under construction so the hallways reflect that. I did not expect the room to look so tired and dirty. The carpet was dirty so I was afraid to walk on it without having my feet covered. The covers on the bed were wrinkled and thrown together. There is a restaurant that plays loud music near by so be mindful of that if you’re looking for a good night sleep. The breakfast was ok. The quality of the food could have been better. Due to the construction and dirty room. I would not recommend this property at this time. There are better hotels nearby.

Leisure Family_with_children

4/10

Poor

21 Oct 2025

Kelly

The hotel is under renovation and smells very musty. While in our room, the towel holder fell of the wall. There was a water leak the night we arrived & the water was shut off during the day for several hours the next day. I'm surprised they are allowing guests during this extensive of a renovation.

4/10

Poor

12 Oct 2025

SABRINA

Disappointed in this location. Toilet and bathtub both dirty. Shower knob was missing. A/C inoperative in public areas.

Leisure Self

6/10

Pleasant

07 Oct 2025

Marta

Hotel looked like it was being renovated not if it was as we didn’t see any workers. Staff was nice and friendly.

Friends_and_family Family

8/10

Excellent

07 Oct 2025

RoseAnn

Rooms were clean. Did not get extra sheets ir blanket for the foldout bed. I needed 2 beds, got a king with a sofa bed.

2/10

Poor

05 Oct 2025

Rebecca

Very disappointed

Complely run down.l hotel. Not what we were expecting from Marriott. Not clean and not an 8.6 rated excellent. Stay away until rennovated.

Friends_and_family Family

4/10

Poor

14 Sep 2025

Sharon

Noisy motorcycles outside until 3 in the morning. Numbers on clock and thermostat were unreadable. Fan wouldn't stay on so room was hot.

Leisure Partner

4/10

Poor

13 Sep 2025

Frances

The hotel lobby area was nice but the room was very moldy and smelled of it. The room need a complete renovation. It’s terrible. I slept in my clothes and didn’t even get in the shower. I will never stay there again. Also the deposit was $100 for 1 night!!

10/10

Exceptional

11 Sep 2025

Priscila

3 star hotel

Room was not in it's best condition and room smelled like humidity. pillows were paper thin.

Business

4/10

Poor

31 Aug 2025

Allison

We had to be moved rooms because the first one smelled stongly of mold and there were cockroaches. The second room we were moved to was dirty as well (sticky floors and dirty toilets), and although not as strong, it still smelled of mold.

Leisure

10/10

Exceptional

17 Aug 2025

Anas

Good

2/10

Poor

04 Aug 2025

Jennifer

So much dust everywhere and my allergies wouldnt stop. Bed was hard as a rock and pillows were terrible

Partner

2/10

Poor

03 Aug 2025

Mark

Worst property ever! Heavy construction in the hotel, not informed about this when booked. Room was dirty. Toilet was a huge issue. No other room. One member of our party booked/needed walk in shower. Told suddenly unavailable when we checked in. Had to walk to a separate property to retrieve breakfast. And the general area seemed unsafe, lots of bars open late. Would love to get a refund, but either way I’m done with Hilton properties.

Leisure Family

6/10

Pleasant

27 Jul 2025

Aszur

The hotel is conveniently located by many dining options and shopping. Although the hotel is outdated, not the cleanest room, also there is not any laundry services at the property you have to take your items to their sister hotel that’s located behind this property. The ice machines aren’t properly functioning the breakfast options are limited.

Leisure Family_with_children

8/10

Excellent

17 Jul 2025

Georgina

The hotel was fine. It was being remodeled, but it was discounted and the location was important.

8/10

Excellent

14 Jul 2025

Charles

Stayed in special needs room for 3 nights. Excellent breakfast with variety on eggs and meat. Pool was closed for repairs which was upsetting.

Friends_and_family Family

6/10

Pleasant

21 Jun 2025

Mohd

There was no shampoo and got it once we requested it. Even then it did not work.

Leisure Family

4/10

Poor

20 Jun 2025

Jeremy

This property is pretty run down and smells musty. Room also smelled moldy.

Business Self

8/10

Excellent

13 Jun 2025

IN SOOK

Good

Business_and_leisure Friends

8/10

Excellent

12 Jun 2025

Timothy

Good stay just old so it gad an old smell

Business_and_leisure Self

8/10

Excellent

06 Jun 2025

James A

It was ok, as expected.

Friends_and_family Family

8/10

Excellent

01 Jun 2025

Antonia

The beds were comfortable!! I enjoyed my stay

2/10

Poor

20 May 2025

Verified traveler

Horrible front desk service

Friends_and_family Family

10/10

Exceptional

14 May 2025

Pamela

Everything was fine and I was comfortable

2/10

Poor

05 May 2025

Brisa

I didn't like the smell of the room. The carpet was sticky couldn't walk around with out shoes the shower where broken. Very unhappy with my stay.

Leisure Self

10/10

Exceptional

20 Apr 2025

Yohanny

Very good hotel, very clean

Leisure Family

10/10

Exceptional

10 Apr 2025

Mia

It has been great .

Friends_and_family Family

10/10

Exceptional

04 Apr 2025

Zoa

Great experience to a family baseball trip

Family

6/10

Pleasant

28 Mar 2025

Sylvia

Not again.

House keeping did not clean room and pool was freezing cold.

Friends_and_family Family

10/10

Exceptional

25 Mar 2025

Elizabeth

We have stayed at this hotel on other occasions. The staff is nice and we enjoy the breakfast. The hotel is located near several eateries and the mall.

Leisure Family

10/10

Exceptional

24 Mar 2025

Amanda

Decent

Nice room carpet and drapes a bit dated but clean. Front desk was always friendly. Breakfast was standard.

Self

6/10

Pleasant

16 Mar 2025

Yolanda

Sassy silver

Overall not bad but microwave not working, sink did not have hot water

Self

8/10

Excellent

15 Mar 2025

Angela

Was very clean brought my pup and was able to take out at night and felt safe security was riding around.

10/10

Exceptional

28 Feb 2025

Karen

Nice hotel in a good area with a lot of options.

Great location beside the mall and several good restaurants as well as other entertainment. The hotel rooms are a bit dated. There is no overhead light just multiple lamps. Didn't get a chance to use the pool but it was open. We did enjoy breakfast this stay. We decided to stay here before flying out if IAH. It is close enough to arrive on time for our flight. Thanks for hosting us.

Partner

10/10

Exceptional

23 Feb 2025

Mia

Excellent

Excellent stay from cleanliness to hospitality to customer service...a five star overall rating

Friends_and_family Family

10/10

Exceptional

11 Feb 2025

Karen

Nice hotel near the mall.

Room is fine. Decor is a bit dated. No main light, but there are multiple lamps. Shower is fine. Got some much needed rest. Really well situated in regards of food and entertainment.

Partner

8/10

Excellent

09 Feb 2025

Karen

Good place to take a break.

Good hotel that has a good connection to several restaurants and bars. Next to the mall. Good place to go after arriving to Houston from the airport.

Partner

4/10

Poor

09 Feb 2025

AMANDA

Staff was friendly and check in was seamless. The hotel is located in an area that allowed easy travel to and from where we were going during our stay. The room smelled like mildew, the carpet floor in the room was sticky, the shower wasn’t hot, the Blanket on the bed was dirty and had a large melted area, the indoor pool is freezing cold, and the breakfast options were poor quality.

Leisure Family

8/10

Excellent

26 Jan 2025

Elizabeth

Front desk staff, the hot breakfast ladies, and cleaning staff were friendly, customer service oriented, and plain wonderful. They are an asset to this property.

Leisure Partner

10/10

Exceptional

25 Jan 2025

Blanca

Every thing was close by the mall the movies!

Business_and_leisure Family

4/10

Poor

14 Jan 2025

Jeremiah J

Disappointing Hampton Inn

We love Hampton. We did not love this Hampton. Of all the Hampton hotels we've frequented, I'd say this one was the worst. Ice cold pool with no heater, hardly functioning shower, clogged toilet, crumbs on the bed were some of the negatives for our hotel stay. Compared to some of the sketchier hotels out there, I realize these problems could have been much worse, but since our previous stays are usually excellent, this was pretty disappointing for our family. If it would have been longer than a 1 night stay, I probably would have asked for a new room and maybe even some compensation for our issues, but we just got through the stay and moved on.

Friends_and_family Family

4/10

Poor

30 Dec 2024

Kelly

The room needs updated, the carpet feels sticky, the smell is moldy. And my back is broken from the bed that is DEFINITELY not Hampton quality.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2024

Susan

Stayed one night after flying in late to Houston. This hotel is right at the mall, and a close drive to many restaurants. Was clean and beds were comfortable. Breakfast was really good and got us ready for our long drive in the morning.

Leisure Friends

10/10

Exceptional

05 Dec 2024

Scott

Excellent choice in the Willowbrook area

I have stayed at this property several times when visiting my kids in Houston. It's always been clean and well taken care of and the staff have always been helpful and cheerful.

Friends_and_family Family

8/10

Excellent

02 Dec 2024

Alma

I did like the space in the lobby . I didn't like the outside was dirty and lots of cigarettes bu

4/10

Poor

01 Dec 2024

Anthony

Staff was nice enough to offer early check in however the only room available was a designated disabled person room which was unclean with a staunch odor of urine. In addition we were told because our stay was during a holiday that housekeeping services were not available. The entire purpose of a hotel is to facilitate the needs of guests during the entire stay regardless of a holiday or not and the rooms should be clean regardless of it being a disabled person designated room or not. People travel and utilize hotels especially during the holidays so to say the least, I would never recommend this hotel to anyone.

Leisure Pet

6/10

Pleasant

24 Nov 2024

Dana

The inside of the hotel smells like mildew. The halls and the rooms smelled disgusting and like they were mopping with old mop water. Someone ordered door dash on Friday and the dasher left it outside of our room door we told the lady at the front desk that it wasn’t ours and her response was she didn’t even see the dasher come in the building with the delivery. Needless to say that food stayed in the hallway in front of our door our entire stay there. So that furthermore tells me that the hotel is not being cleaned as it should. Other than the cleanliness of it and the old mildew and mold smells it is in a great location.

Leisure Partner

8/10

Excellent

17 Nov 2024

Josie

Everything was nicely

10/10

Exceptional

08 Oct 2024

Carol

Convenient

Leisure Family

6/10

Pleasant

07 Sep 2024

Robin

Only about 5 parking spaces in front. Others were handicap. The back of hotel parking did not feel safe to me. Employee kept their personal car parked under awning all day .
The staff was not welcoming. There were 3 people behind the desk and the worker who checked me in had to be told to “check her in” .

Business Self

10/10

Exceptional

31 Aug 2024

Tony

Left early came back late. Little chance for activities. However, appreciated the quite and comfort of the hotel

Business

8/10

Excellent

19 Aug 2024

Ransom

This propery was fair. However, I've stayed at better for the price.

Leisure Partner

4/10

Poor

04 Aug 2024

Mario

To much mold everywhere

Friends_and_family Family

10/10

Exceptional

17 Jul 2024

MONICA

GREAT COFFEE

10/10

Exceptional

07 Jul 2024

Wafa

Convenient location

Leisure Family

4/10

Poor

04 Jul 2024

Elpidio

I had four rooms seven people at the pool the guy at the front desk was rude explain to me I can only have three towels even though I had seven people swimming

Leisure Family_with_children

6/10

Pleasant

30 Jun 2024

Darnell

The floors were sticky and gross, but everything else was fine.

Leisure

10/10

Exceptional

29 Jun 2024

Carlos

Everything was great checking was fast and easy . The gentleman at desk was pretty cool and had us on our way to room in less the 5 mins . Upon getting to room as i had read on reviews furniture is slightly out dated and room was musty like humid carpet . Bed is comfty .. and breakfast is just the best 👌 plenty to choose from , pool was okay found out that id would rather swim outside instead indoor still a cool pool. So much to do aound here .. i would recommend

Leisure Family_with_children

6/10

Pleasant

25 Jun 2024

Aryam

When I booked I needed a accessibility for a wheelchair. They told me when we got there that the ac was not working on all the rooms they had. In my stay could not take a bath because it is hard for me. Overall the room was clean.

Friends_and_family Family

10/10

Exceptional

24 Jun 2024

Silvia

Great stay !

Partner

2/10

Poor

23 Jun 2024

Huynh Dong

I checked in on the ground floor, near the swimming pool. The bedroom was very damp and had an unpleasant smell. There was no bath soap during my stay, even though I informed the reception. The floor was very damp and very uncomfortable, the air conditioner was not cold enough.

Leisure Family

6/10

Pleasant

19 Jun 2024

Luis

Okay service

8/10

Excellent

18 Jun 2024

Katrina

GREAT NIGHT STAFF

It was a little confusing because and other hotel is in the driveway you have to take so you have to drive around to the backside. I didn’t know that Hilton bought the Hampton Inn franchise so that was a little confusing but the front desk evening staff were SUPER KIND and VERY HELPFUL when I needed a late check out after getting back to the hotel being at the hospital. They were the best thing about the hotel.

Friends_and_family Family

10/10

Exceptional

07 Jun 2024

Finney

It was great

Business_and_leisure Self