Name: Residence Inn Houston Northwest/Willowbrook
Address: 7311 W Greens Rd, Houston, 77064, US

10/10

Exceptional

27 Jul 2026

Larissh

Excellent stay, staff was very nice....

10/10

Exceptional

22 Jul 2026

Sammie

The staff was awesome and attentive…Nice stay … Would definitely book again..

10/10

Exceptional

14 Jul 2026

Garlance

Good and spacious

6/10

Pleasant

13 Jul 2026

Sonia

Matresses are too plush and provide insufficient back support. Old air conditioning units for the hallways were broken making hotel less comfortable than it should. Toilet was tilted a bit to the left making it wierd to sit on and get up from. Tile was broken in bathroom.
Room air conditioning was obviously old and needing replacement or repair. It chilled room but sounded like a distant train everytime it started up.
Very complete major appliances in the kitchen, but without a vaiety of pots and pans, what good is a pretty kitchen?
Garbage disposal spit garbage up because the rubber seal was gone. Maintenanance never got it right--old disposals need replacment.
The refrigerators are too small for the design of the kitchen, as though managment had replaced them with units quite a bit smaller than the original 2000 design and they lack space.
Breakfast food was good enough if lacking variety. But dining area was too warm for comfort--probably because of various air conditioning failures. Staff was feeling dizzy a times.
Laundary machines worked ok, but use the new gray one if you want a longer wash cycle.
Indoor pool area was boiling hot and unusable.
Exercise room had excellent air conditioning and was decently equiped, but nothing elaborate.
Rooms have super thin-walled juice/wine glasses that self-destruct in the dishwasher cycle. One broke in my hand as I was putting it in. Glass wall thickness was less than half of the thickness of a dime, totally unsuitable.

Partner

8/10

Excellent

03 Jul 2026

Christi

I enjoyed the room with the kitchenette. Staff was very friendly and welcoming. The room and floor were damp and there was a leak by the bathroom sink, making the floor wet there.. Other than that it was very neat and tidy. A couple stains on some chairs and tables. If I was being very picky, the television was off center of the couch and not able to be viewed unless we're sitting in the corner where there were no other seats. Pool area was nice. Breakfasts were very nice with a lot of variety each day of the three.

Self

8/10

Excellent

25 Jun 2026

Graeme

breakfast not as good as other Residence Inns

Partner

10/10

Exceptional

18 Jun 2026

Quentin

Loved my stay, wish the breakfast hours were a little longer. Other than that i loved it

Family_with_children

4/10

Poor

13 Jun 2026

Phillip

Wasn’t what I expected no onsite help

Partner

6/10

Pleasant

12 Jun 2026

Kyle

Although everything was super clean, there is definitely a lack of a maintenance person. Like the minor things that need adjustment over time.

Family_with_children

10/10

Exceptional

01 Jun 2026

concepsion

My rooms where clean and the swimming pools was also clean.

Family_with_children

10/10

Exceptional

21 May 2026

David

Breakfast was good

Business

10/10

Exceptional

18 May 2026

Latangella

i lovedd the staff, everyone is so respectful and they don’t make you feel out of place at all. breakfast is amazing. as well as the indoor pool. i would absolutely book here again if i ever go to houston.

Family

4/10

Poor

28 Apr 2026

Teresa

I had reserved a room with a king sized bed. Instead I got a queen sized bed. They said they had run out of king sized rooms. They said the change in room types was actually an upgrade since the queen bed had a separate room. That’s not an upgrade for me. I was traveling with my sister so we are more comfortable in a king bed than in a queen. This hotel is very “worn down”. Tired old furniture, chipped and rusty. It smelled musty. There were nats in the room. The fire alarm went off and when asked at the front desk they told us a child had pulled it. I guess you get what you pay for and I used my credit card points - I WANT MY POINTS BACK!

Family

10/10

Exceptional

28 Apr 2026

David

Rooms are great

Self

10/10

Exceptional

27 Apr 2026

Luis C

Staff was awesome. It was refreshing to experience “old time service” once again in Houston. Everybody behind the counter was exceptional. Great job!!!

10/10

Exceptional

24 Mar 2026

Andrea

Service was great the cleaness of the place was great

Partner

8/10

Excellent

15 Mar 2026

Thuy Vi

Close to shopping mall, tucked away & quiet, restful stay with family.

10/10

Exceptional

09 Mar 2026

Sara

Amazing staff, great room. I could not recommend any more thank you for the great stay.

Friends

8/10

Excellent

04 Mar 2026

CHRISTINA

eggs at breakfast could've been hotter.
if you want to sleep well, don't get room 100. the traffic on that side of the room is noisy. every time we got back to our room, it smelled musty. bring an air freshener or maybe hotel can provide one.

Partner

8/10

Excellent

18 Feb 2026

Rosevone

Nothing stood out

10/10

Exceptional

10 Feb 2026

Melanie

The layout of the room, great breakfast, early check-in, staff

Friends_and_family Family

10/10

Exceptional

10 Feb 2026

Jeffrey

Good place at a good price. Room was great. Staff was helpful. Always on a personal device, but always a hello and goodbye.

Business_and_leisure Partner

6/10

Pleasant

26 Jan 2026

Yvonne

How are you charging $14.00 a day for parking when the room is $180.00 a day... really. I'll never stay there ever again!

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Janique

The room was spotless and the staff were amazing!

Leisure

6/10

Pleasant

14 Jan 2026

LISA

Staff was very nice and accommodating. Rooms just ok but clean

Business_and_leisure Family

8/10

Excellent

01 Jan 2026

Latoya

Clean room and the staff was very nice and helpful. They accommodated our check-in process because we check-in extremely late. I didn’t like was the fireplace not room didn’t work other than that. The amenities and were pretty nice. The breakfast was great!

10/10

Exceptional

26 Dec 2025

Cindy

The best stay I have ever had. The check in was so easy, the whole staff was so friendly and helpful. The rooms were nice and big and clean. The indoor pool and basketball court was a plus. If you’re in the Houston area or near by areas this is the place for you to stay. 1000/100 recommend.

10/10

Exceptional

15 Dec 2025

Duong

The room was clean and it smell very nice! Everyone was super friendly!

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Laura

Awesome

10/10

Exceptional

30 Nov 2025

James

Heater didn't work in room. Had to change rooms.

2/10

Poor

23 Nov 2025

Steffen

A rather run-down accommodation with cockroaches and beetles in the room. The air conditioning was extremely loud, making sleep impossible – and not only for that reason. I cut my stay short and booked a different hotel.

Business

8/10

Excellent

17 Nov 2025

TARKAN

Good

Business

8/10

Excellent

16 Nov 2025

BriAnna

Stayed here for my son’s 7th birthday. We really enjoyed our stay, I love hotels like this when you have kids or multiple guests because the suite gives you privacy by separate bedrooms if needed plus a sofa bed was in ours. Has everything you would need such as silverware, plates, cups,, microwave, fridge, tv in every space. The pool
was a good size and suitable for kids.

10/10

Exceptional

02 Nov 2025

nikita

Clean room

Friends_and_family Family

8/10

Excellent

01 Nov 2025

Hamid

Spacious room, good layout, clean
Good breakfast, nice variety of food
Kind and hospitable staff, morning and afternoon shift

Business Self

8/10

Excellent

27 Oct 2025

Emma

had to change room after the first night -- first room I was checked into had ripped screens, apparently a broken AC because there was a floor unit that was taped into one of the windows, all the dishes were dirty as if they had only been rinsed off by the previous occupant, and the knobs on the stovetop were stripped/broken.

The staff was lovely, but after four nights, was woken up at 11:30 p.m., and then 6:00 a.m. by a dog barking in one of the other rooms next to mine.

asked if I could get comped a night, I was only given points. frustrating.

Business_and_leisure Self

10/10

Exceptional

21 Oct 2025

Jordan

Amazing staff and super clean. They were super kind and they made sure I had a pleasant stay!

Business Self

10/10

Exceptional

19 Oct 2025

Darla

Everything was great

Leisure

10/10

Exceptional

11 Oct 2025

Shellane

Very nice hotel, friendly staff. The rooms were clean. The breakfast was great.

Friends_and_family Family

10/10

Exceptional

21 Sep 2025

Cassandra

Clean , family friendly

Leisure Family_with_children

10/10

Exceptional

05 Sep 2025

Phillip

It was a simple comfortable stay.

Business_and_leisure

2/10

Poor

04 Sep 2025

Juanita

Horrible Service

Was denied service. Since I got upset about your front desk clerk charging my credit card 4 times. The credit card company actually called while I was in front of the clerk to ask what was going on. I have stayed at this pkace several times and never had this kind of problem. Was charged one last time and clerk stated everything went through but I was not allowed to stay. Then turned ariund and refunded my card. Why even charge my card in the first place if you are not going to let me stay after I got upset for all of her charges to my card.

Self

10/10

Exceptional

24 Aug 2025

DHARMESHKUMAR DALPATBHAI

5

Business Self

2/10

Poor

17 Aug 2025

Sherrell

This property was very outdated, the rooms are muggy and The room smelled like there was mildew and the shower was very dated. The ceiling showed there had been water damage and it was painted over.

Leisure Family

8/10

Excellent

15 Aug 2025

Lu

Great stay

Business

10/10

Exceptional

15 Aug 2025

Wendy

My niece and I stayed here when we went to say goodbye to my brother. We felt safe. We enjoyed the breakfast

Leisure Family

10/10

Exceptional

27 Jul 2025

donnell

Great stay we'll be bk.

Business_and_leisure Family_with_children

8/10

Excellent

24 Jul 2025

Andres

Overall good experience, great staff, Anita in the kitchen 10/10, but as a suggestion try to fix tv and other details in the gym

10/10

Exceptional

18 Jul 2025

Sheila

The staff was truly kind. The room was very exquisite. I loved the walk-in shower. The mirror was very beautiful, even my grandson loved the mirror. I was very impressed. I have stayed in a few hotels and I would have to say that this one is the best so far. Thank you for making us feel comfortable, even my service dog.

8/10

Excellent

09 Jul 2025

Bertha

Satisfied Guest

The hotel was clean and the bed was very comfortable. I slept very well during my stay. Staff were friendly and very helpful. Overall, I was satisfied with my and stay and will stay there again when I next visit.

Friends_and_family Friends

8/10

Excellent

07 Jul 2025

Catherine

Great hotel staff

Self

10/10

Exceptional

17 Jun 2025

Andrea

Front Desk and House Keeping were the sweetest

Leisure Family

10/10

Exceptional

07 Jun 2025

monique

manager and crew were very pleasant

10/10

Exceptional

01 Jun 2025

tony

Food and services

Business_and_leisure Family

10/10

Exceptional

29 May 2025

Zandile

Lovely place to stay

Business_and_leisure Family

10/10

Exceptional

29 Apr 2025

Michelle

It was a last minute

Partner

10/10

Exceptional

13 Apr 2025

Amanda

Convenient location; close to our destination. Staff was very friendly & breakfast was great.

Business_and_leisure Partner

10/10

Exceptional

19 Mar 2025

Gavino

Very friendly staff

Business

10/10

Exceptional

14 Mar 2025

Shalawn

Dashay made the check in so pleasant we were in town to visit family in hospital, her initial interaction began our stay pleasant.

Leisure Family

2/10

Poor

14 Mar 2025

Amber

This was the worst property I stayed in

8/10

Excellent

10 Mar 2025

JAPERRA

wonderful property

Family

8/10

Excellent

23 Feb 2025

Nashara

Only thing that was wrong was the couches had an odor....overall was great experience

10/10

Exceptional

18 Jan 2025

Juan

The rooms smells really really bad. We went to Bath and Body Works and bought concentrate room spray and a couple of candles which made a big difference.

Leisure Family

8/10

Excellent

04 Dec 2024

Bryant

Was only there for a few hours.

8/10

Excellent

18 Nov 2024

Samantha

Overall experience was great, the staff was very friendly and inviting. The only cons were that the bathroom shower drain was slow so water collected at your feet during a shower and I did not understand the parking fee. Usually parking fees are for areas that are tightly compacted and this place was located in a place that I would not expect to pay a fee. It is next to a closed down restaurant and maybe they used the fee for security, I am not sure. Otherwise the hotel itself was great.

Leisure Family_with_children

10/10

Exceptional

11 Oct 2024

Bobby

Perfect can’t wait to stay again

Absolutely perfect and the young lady that was working the counter when I got there at 8 o’clock was outstanding and very helpful and very polite. The rooms are just set up perfectly wished I could’ve stayed there the whole week but they had some kind of convention in town and I had to stay somewhere else, but at least I got one day there

Business

8/10

Excellent

11 Oct 2024

Natasha

The staff is amazing there ! My family had a great stay

2/10

Poor

01 Oct 2024

Michelle

This hotel had ROACHES!!! many small roaches! I was so disgusted. The hotel did not even offer me a discount for the room. Horrible place!

Friends_and_family Family

4/10

Poor

14 Sep 2024

Eric

Terrible maintenance, unsecure outer doors, old rooms, bad maintenance/repairs.

10/10

Exceptional

14 Sep 2024

April

N/A

Leisure Family

10/10

Exceptional

12 Sep 2024

STEPHANIE

Love it

Business_and_leisure Self

10/10

Exceptional

03 Sep 2024

Milton

Great location

Leisure Partner

10/10

Exceptional

02 Sep 2024

Cheryl

Tracie was very knowledgeable of the different properties and rates. Very helpful and sweet. I’ll definitely be coming back

Business_and_leisure Family_with_children

10/10

Exceptional

20 Aug 2024

Michael Leslie

Great place

Business Self

10/10

Exceptional

08 Aug 2024

Nicholas

I actually really liked the room, facilities, staff, and everything the room had. The room was huge and very nice. The staff was very welcoming and kind. The only issue I had, which is minor is the air I found did not cool efficiently for the setting it was on. Very minor though. It is the middle of summer. All in all, loved staying there.

Business_and_leisure Self

8/10

Excellent

04 Aug 2024

Sheila

.

Lezlie was the best part of the stay. Very informative, professional and sweet from the beginning to the end. Bed could’ve been a little more comfortable other than that everything else was great.

Friends_and_family Family

6/10

Pleasant

23 Jul 2024

david

ok

Business_and_leisure Family

2/10

Poor

09 Jul 2024

Stevie

I didn't like the fact the property did not have a generator. Nor did the property had a hurricane plan to move forward. They provided no tips or tools to survive.

Leisure Family

10/10

Exceptional

05 Jul 2024

Ladaisha

Very clean

Business_and_leisure Family_with_children

10/10

Exceptional

28 Jun 2024

Michele

Perfect for a 3 day stay!

Perfect stay for my work trip. Breakfast was a nice touch. Wonderful mattress. Great space for walking my dog. Wonderful kitchen had all that was needed to make a quick lunch and snacks on dishes.

Business

8/10

Excellent

28 Jun 2024

Chris

The place is nice. Staff is great. But the neighborhood is not the best. Not much they can do about that.

Business_and_leisure Self

10/10

Exceptional

23 Jun 2024

Jakia

Awesomeness

It was amazing. Front desk staff were very friendly, kind, and knowledgeable about fun places to visit and eat. Definitely coming back.

Partner

10/10

Exceptional

22 Jun 2024

Jakia

Safe and sound

Everyone was extremely friendly and helpful. I could only hope that the next time I book here I am met with the same staff because it’ll be like coming home to family.

Partner

10/10

Exceptional

18 Jun 2024

Calandra

Very clean, quiet, and cozy.

Friends_and_family Family

8/10

Excellent

07 Jun 2024

Brenda

I didn’t like the smell of the property. It had a mildew smell.

6/10

Pleasant

28 May 2024

Tyneal

Hotel was worn down, not clean, and staff was not sharp.

8/10

Excellent

26 May 2024

Tracy

Appreciated the security cameras in the parking lot. The breakfast was well stocked, clean presentation and offered a balanced meal. Building is a bit older, so not such a clean feel. Overall a nice stay and will likely book here again in the future.

Leisure Family

8/10

Excellent

12 May 2024

Linda

Property is very well maintained. Suites are roomy. However you think you're getting a good value then they charge a parking per night fee and that's ridiculous.

Business Family

8/10

Excellent

02 May 2024

Rachquel

Suites were great layout and very clean. Property was close location to get to highway and also Willowbrook Mall and several eateries are nearby. Only issue was pool was being serviced so not open. Otherwise good location, friendly staff and hot breakfast options in AM.

Business_and_leisure Friends

8/10

Excellent

25 Apr 2024

Kent

Nice place.

2/10

Poor

22 Apr 2024

Verified traveler

Do not stay here

Do. Not. Stay. Here.
I always read reviews and I take them with a grain of salt. But when there is a pattern of negative reviews, I take notice. I hope anyone reading this that is considering this hotel finds another. We were a party of 3 and booked a suite for 3 nights. The room smelled awful! Like mildew or something rank. They didn’t have any other rooms available. So we bought Febreze and used almost the whole can to be able to sleep at night (that first night was rough!) and also sprayed before we left for an outing so that we wouldn’t walk into the funk. If that wasn’t bad enough, we were also responsible for getting our own towels AND setting our trash outside the door of our room. We also walked by other rooms with their trash bags outside their door. Lastly, the guest upstairs were noisy all hours of the night. It sounded like they were bowling. We called at least twice about the noise and were told they would investigate but nothing was ever done. I asked for a discount due to the horrible smell and inconvenience of trying to mask the smell ourselves along with the other issues, but not only did I not get a discount, I was charged much more than I expected…and yes, I knew about the $12 daily charge for parking. And cleanliness is a 3 out of 5. I will never stay here again.

Friends_and_family Friends

2/10

Poor

21 Apr 2024

bria

Not what i remember of a residence hotel or any Marriott hotel stays I’ve ever had. For day one all 3 tvs were defective and being as though they were sold out no room changes in a my suite size. WiFi doesn’t work at all!! For a person being in town on business this is terrible. Day 2 maintenance man in and out of the room all day while we were trying to work, WiFi still poor the whole stay. Front desk woman has an attitude for some odd reason as if she paid for this, charged for parking which is ridiculous since there is barely parking spots and what found disturbing was sign that states they are not responsible if my car is broken into or stolen. When asked for a discount on my stay i was told since i booked through Expedia no updates could be made. That’s funny because at check out i was told i could be so which one is it? Kids running through the halls all hours. Behind the beds are trash cleaning crews i guess didn't want to clean. Room couldn’t even be properly serviced by room service because she didnt speak English or could understand us. Never again i will be contacting Expedia about this. Never again could get better at a motel 6. Mind you you get charged a $150 incidental fee after already spending about $500. Never again!!!! Please beware folks!!

Business Partner

8/10

Excellent

19 Apr 2024

Kristie

Staff were very kind and considerate. Room was clean; just a little stuffy. Would def stay at this location again without hesitation.

10/10

Exceptional

15 Apr 2024

Arielle

The Front Desk Staff was Amazing and Friendly! Would Definitely Stay Again

Leisure Family

10/10

Exceptional

15 Apr 2024

Koisha

This property was immaculately cleaned! We got the 2br suite with the fireplace and what a quiet safe and comfortable space to vacation! Kitchen was stocked! The housekeepers were amazing! Front desk SHE ROCKS SOOOO MUCH SHE WAS HELPFUL CARING AND COMPASSIONATE! Will book again and again and again! The Residence always gets it right!

Leisure Partner

10/10

Exceptional

08 Apr 2024

MarTesscia

This Residence Inn is not like others we stayed at usually with the 2 bedroom the kitchen is a full kitchen this property didnt come with a stove. I was told one has to be requested as they only have 3 for the 2 bdrms.. Will not return!

Business_and_leisure Family_with_children

8/10

Excellent

18 Mar 2024

Diego

I slept easy in a very quit place

Business Self

4/10

Poor

14 Mar 2024

Bryan

The first 2 nights the smoke/fire alarm was going off due to being faulty so unfortunately 2 nights of minimal sleep but i understand certain things are out of peoples control.

Leisure Partner

10/10

Exceptional

29 Feb 2024

Shaunta

The staff here is awesome! The continental breakfast was good , great location , and spacious rooms.

Leisure Self

10/10

Exceptional

25 Feb 2024

Jhade

The staff was very helpful.