Name: Travelodge by Wyndham Houston Cy-Fair
Address: 13290 Fm 1960 Road West, Houston, 77065, US

2/10

Poor

10 Sep 2025

Elanna

Roaches no towels and smell like cigarettes even tho it was a non smoking room

Friends_and_family Friends

2/10

Poor

05 Aug 2025

Mandi

The roaches were so bad we had to leave. Could smell drugs outside bad. Very loud.

Leisure Family

2/10

Poor

03 Aug 2025

Bridget

Not safe

Was vary unsafe. Don’t mind if people live in hotels. But this one that’s all it was. People were complaining about the shower handles falling off and water flooding the bathrooms. My family chose this hotel because of the pool. Get there and not only is the not a pool but the pool is just dirt. Not safe for a family

Friends_and_family Family

2/10

Poor

15 Jul 2025

Verified traveler

I didn't stay.
They didn't have everything they said they had out and went somewhere else.

Partner

2/10

Poor

14 Jul 2025

Mahari

Never again

The pictures arent accurata in the slightest bit. The pool isnt operational at all. There is NO WIFI. They had roaches and people wohld look in my window if the curtains werent drawn. Im not talking glance either. Full stare. Nonrefundable after check in so im sure they know they are fooling people. I will NEVEt stay at this property afain. I advise that if you aren't already and addict of some sort bypass this place.

Self

2/10

Poor

11 Jul 2025

Tammie

Sad stay

The room had trash in it, stained bed sheets no towels floor hadn't been swept door wouldn't lock because it had been prayed open

Partner

2/10

Poor

11 Jul 2025

Russell

Bathroom didn't work

2/10

Poor

09 Jul 2025

Fransha

The proper was horrible, my room for didn't lock, restroom for didn't close, shower was disgusting and there were roaches. I would not recommend it unless you just have to. If did the job but it was very uncomfortable.

Leisure Family_with_children

2/10

Poor

07 Jul 2025

Eric

The picture is a lie. This place had bed bugs,

Business_and_leisure

2/10

Poor

06 Jul 2025

Christopher

Terrible room
Roach infested
Pool yuck green

2/10

Poor

04 Jul 2025

Bon.

Can’t believe it’s unlivable places I has to leave and go to the Hampton inc next door to stay

2/10

Poor

04 Jul 2025

John

Bad

4/10

Poor

28 Jun 2025

Justin

Empty pool empty promise

I don't like to be negative, but the pool was empty and there were hairs on the towels.

Self

2/10

Poor

26 Jun 2025

nubis

Estaba muy sucio y olía mucho a sigarrillo y marihuana

Family_with_children

2/10

Poor

25 Jun 2025

Douglas

Never again

That was the nastiest broken down place i ever stayed in, I would have left to stay somewhere else but it was late and i didn't want to get mugged going threw the hallways

Business

2/10

Poor

22 Jun 2025

Benny

This place was falsely advertised they place was filled with drug users and prostitution I left only 5 minutes after I saw the place

2/10

Poor

21 Jun 2025

SHENEKA

This is the worst property I ever stayed at in my life. Roaches , drug dealers, drugs. Leaking a/c units. People beating on kids, screaming all night. Holes in the wall, dirty sheets. Very unsanitary environment!! The most disgusting place I’ve ever been at. Will never be back.

Business Family_with_children

4/10

Poor

16 Jun 2025

Verified traveler

won't be back

Building looks unkempt from the outside. Many holes in the parking lot. Giant pond of water at the entrance from a heavy rain due to lack of drainage.
I didn't plan to use the pool but I could see it from the surveillance cameras behind the front desk and it looked awful.
Lots of clutter in the lobby.
No working elevator.
Room smelled like marijuana.
Small holes in the floor.
No cover on the ceiling fan in the bathroom.
Fridge didn't work.
Harsh lighting in the room lighting fixtures.
Small roaches came out the next morning and were all throughout the room running across the floor. Not a ton but I'd say I saw at least 6.
Check in and check out was easy though and front desk associates were friendly.
However, I won't come back.

Business

2/10

Poor

16 Jun 2025

Rosaura Elena

There was alot of roaches everywhere one roll of toilet paper for 3 days and 2 nights

Leisure Family_with_children

2/10

Poor

10 Jun 2025

Queena

The hotel had roaches , people on drugs , smelt like urine . When we arrived he gave us the key we too the office 4 times and the key did not work

Leisure Partner

2/10

Poor

08 Jun 2025

Mark

Did not stay the full night. Facility and property was abysmal.

Business Partner

6/10

Pleasant

05 Jun 2025

Angel

It was good but my husband fell ill and we were on the side with everyone who had kids. They were right in front of our door screaming.

Partner

2/10

Poor

02 Jun 2025

Hubert

Nothing

Leisure Self

2/10

Poor

19 May 2025

ilce angelica

Not the same as pictures
Very bad prensentation

Friends_and_family Family

2/10

Poor

18 May 2025

Ronnie

Don't Stay Here

I asked for an accessible room in the reservation. Gave me a 3rd floor unit, and all elevators are boarded up. After getting keys redone twice, they gave me a room on the 1st floor near the lobby. The ceiling is the room is damaged from water intrusions and is pealing off. Roach on the wall next to the bed. Stained carpet, only 1 towel and 2 wash clothes in the bathroom. Shower head not attached properly so it sprays water everywhere. If you take the stairs connected to the lobby be careful, used nails instead of screws on the treads and they stick up a lot. Swimming pool is a swamp not a pool. What water there is is green with algae.

Business

2/10

Poor

17 May 2025

Verified traveler

Never felt more insecure at a hotel before.. as soon as I stepped in the room and saw a bullet hole in the mirror I walked right out and decided not stay the night, I was still charged for the night I didn’t spend there, horrible hotel.

Self

6/10

Pleasant

17 May 2025

Genevieve

The check in process was significantly easy and the staff was really nice. Unfortunately there were things that were broken in the room as well as roaches.

2/10

Poor

15 May 2025

Michael

Probably the worst hotel room ive even walked into. I could literally see bugs on the bed. They painted the shower tile which was peeling and all in the tub. I walked back to office gave him keys and left!!

2/10

Poor

12 May 2025

William

Nasty inside and out

The room was dirty, the floor hadnt been swept, the bathtub has cigarette ash in it. There was no wifi at all. There was a lot of people outside screaming real late at least until 2 am. It was horable

2/10

Poor

11 May 2025

Albert

DISGUSTING!!

It was roaches EVERYWHERE! By far the worst hotel experience I’ve had, couldn’t even enjoy my birthday because I had nowhere to stay after that night !

Partner

4/10

Poor

30 Apr 2025

Cheryl

Definitely not where you want to be as a single female with kids without a man.

Friends_and_family Family

10/10

Exceptional

27 Apr 2025

Lida Beatriz

Muy bello y limpio pero no salio agua Caliente en la ducha

Partner

2/10

Poor

21 Apr 2025

Orlecia

No communication

This hotel canceled my reservation without any warning so when I got there they wouldn’t give me my room and haven’t received a refund for the two nights I had done already paid for

Friends_and_family Friends

6/10

Pleasant

16 Apr 2025

bethany

Was a good stay for the pay

2/10

Poor

07 Apr 2025

Naomi

It’s definitely not what you expect from the pictures it’s very much dirty and cery miss leading

Partner

2/10

Poor

25 Mar 2025

Roshaunda

Paint chipping in the bathroom, roaches, smell bad

Business Family_with_children

4/10

Poor

24 Mar 2025

Verified traveler

No recomendable

Primeramente la persona que me atendio no era muy amable. Fui con un bebe porque en la reservacion decia que tenian cunas disponibles GRATIS lo cual no es cierto porque cuando pregunte me dijeron que no tenian eso. Me dieron un cuarto totalmente diferente al que reserve porque segun ellos no tenian otro. El cuarto tenia una nevera sumamente pequeña y no tenia microondas, el televisor se apagaba solo. No me dieron deseos ni de explorar el hotel ya que es totalmente diferente a las fotos de la reservacion. Hasta llegue a pensar que estaba en el lugar equivocado pero la reservacion ya estaba hecha. Habia personas un poco extrañas que al parecer residenen en el lugar lo que hace que los huespedes se sientan inseguros. NO LO RECOMIENDO y nunca mas volvere a ese lugar.

Friends_and_family Family

4/10

Poor

20 Mar 2025

DAVID PAUL

I really didn’t like staying even one night. First to start off I paid and requested for a first floor room due to having a 3 year old son with me don’t want him climbing around the stairs and didn’t get it. The room had several roaches climbing around and then even more dead on the floor and in the mini fridge. Shower barely worked toilet was disgusting, I had a non smoking room but could smell smoke all night from the room over. Zero complementary breakfast coffee anything. The snacks they have are severely over priced and can’t use card to but them. Worst of all even when check out is at noon or 11 am the disrespectful housekeeping beats on the door at 9am everytime to ask if you are checking out or not. This is the most annoying thing about the place. I’ve told the manager he said he will tell them not to knock, well they still did and have every time I’ve stayed. I try my best to sleep in some and they beat on the door like the police about to raid a house or something. Not once have they tried to make it right or refund my payment. Don’t stay here if you don’t live this lifestyle

Business_and_leisure

2/10

Poor

17 Mar 2025

Yolanda

Bugs, spiders and roaches

Business Family_with_children

2/10

Poor

15 Mar 2025

Renee

Birthday Disaster

I need my money back. The room was smelly like cat urine. I switched room 3 times. They are not good with maintenance. The rooms water, toilet, and tub was running lights flickering.

Business

10/10

Exceptional

14 Mar 2025

Broderick

Very cozy room I enjoyed mt stay the beds are nice and I was well rested 10/10

Leisure Self

10/10

Exceptional

25 Feb 2025

Mahmoud

Nice place

Business Self

6/10

Pleasant

14 Feb 2025

Thomas

Shower is leaking. No hangers in the closet and the baggage placer is dirty. Bathrooms door not closing properly.

Business Self

2/10

Poor

31 Jan 2025

Felicia

The property is old. Rooms are are old and not safe. They need to redo everything

10/10

Exceptional

04 Jan 2025

Luis

Our quick short stay

It’s was clean and quite, security makes me feel way better about staying there, seen him walking property.

Nice and quite. Clean.

Self

4/10

Poor

19 Dec 2024

Concepcion

The person asking if I had a reservation did not welcome me, did not make me feel welcomed, did not even say “Good Evening” just asked for my reservation. Did not say ANYTHING other than give me my room number. Will never stay there again. In the middle of the night I had to use the bathroom n I encountered a small roach… lost it but encountered another small roach heading back to the room… got that one on video — UGH!!!

Self

4/10

Poor

05 Dec 2024

Heather

nasty

The pictures do not match up at all do not stay there. It’s roach infested, gross, gross gross.

Self

2/10

Poor

01 Dec 2024

Marcus

Nothing like the picture. Mattresses stacked up in lobby and not accessible but for front desk. Bedding is nothing like picture hole in bathroom from previous leak. The front lobby stinks and is like an Indian temple.

2/10

Poor

01 Dec 2024

Erick

I've already contacted you guys this week because somebody used my card without my authorization and my name is not even Eric my name is Carl Jones my card was used I've already received a new card from the bank but I was trying to see when I'm supposed to be receiving my money back from you guys

8/10

Excellent

01 Dec 2024

Kenneth

Oh my God, you guys are the best. Great prices, great location, great customer service! And also, very clean and quiet! I couldn't ask for more!Thank you for the excellent service as usual!

Business_and_leisure Family_with_children

8/10

Excellent

17 Nov 2024

Virginia

It was extremely quiet which was a plus, for us.. Great tv, comfortable beds

Leisure Family

2/10

Poor

30 Oct 2024

Asia

Horrible experience. Key did not work until the last night there. They also charged my card TWICE. I stopped staying there after the first night, but my friends decided to stay in the room. Reported seeing multiple roaches. Never again.

Friends_and_family Friends

2/10

Poor

27 Oct 2024

Edelyn

Terrible!

Business Family

2/10

Poor

26 Oct 2024

Jorge

Horrible place full of cockroach

Leisure Family

4/10

Poor

20 Oct 2024

Morgan

Roches in the room, key pad on door wouldnt work soninhad to be let in and told i coupd t leave my room and close the door cuz it woildnt be fixed til bext day. I k ow its october but the piol was the darkest green ive ever seen, itbhas not been cared for at all. Bed was alright, pillows were flat in no time. Mostly the roaches is what made me rate this a 2.

Business Self

10/10

Exceptional

07 Oct 2024

Rikard

Nice

2/10

Poor

04 Oct 2024

lisa

Nasty Needs to be condemned

Roaches, zero hot water, criminal activity, should be investigated and close down. It’s a danger to the area.

Friends_and_family Friends

2/10

Poor

01 Oct 2024

Verified traveler

This was the most horrible hotel Ive ever stayed. Huge chunks of paint peeling in the bathtub and tile walls. Filthy stained towels. Everything is broken with wires hanging out. Cobwebs streaming down from ceiling. Lots of very questionable people from Hurricane Beryl that FEMA is housing there. When I got to my room I was checking the door lock that seperates you from the room next to me to make sure it locked and NO IT DID NOT LOCK! So I managed to lock it half way and push the refridge and chair against it whenALL OF A SUDDEN THERE WAS SOMEONE BANGING ON MY DOOR! IT WAS THE NEXT DOOR MAN A VERY BIG SCARY MAN AS I TALKED TO HIM THROUGH MY WINDOW HE SAID TO ME WHY ARE YOU TRYING TO GET IN MY ROOM? I TRIED TO EXPLAIN TO HIM I WAS checking my door lock and had not even touched his door!! Then he started threatening me saying \"YOU DONT WANT TO COME ON THE OTHER SIDE OF THAT DOOR ILL HAVE SOMETHING READY FOR YOU. ALL I was doing was checking for my own safety being a 58 year old womAn staying BY MYSELF. THIs hotel IS ABSOLUTELY DISGUSTING, TERRIFYING,LOUD MUSIC COMING FROM SOMEWHERE INSIDE UNTIL AFTER MIDNIGHT, Horrible bad area!!!
The people staying there are terrible letting their kids RUN UP AND DOWN THE HALLS IN FRONT OF ROOMS SCREAMING AND YELLING TILL LATE NIGHT HOURS. BROKEN GLASS ALL OVER YOUR PARKING SPACE , THE VERY WORST OF WORST OEOPLE ARE STAYING HERE AND IT IS TERRIFYING. IF ONLY I READ THE REVIEWS

Self

2/10

Poor

22 Sep 2024

John

There were roaches, alive and dead in the room. Stains on the pillow cases. Absolutely disgusting room and outside of the room. Do not stay here.

Leisure Self

2/10

Poor

22 Sep 2024

Hewey

Lady in lobby making sexual dates on her phone everyone could hear! Walked into door of room roaches all over the bed 6 that I counted! I did go back to office told them they refunded my
Money but no apologies! Missed the wedding we traveled to had to return home! We aren’t picky but this is a very strange area not safe at all 😩 n black mold was all along the walls in bathroom area

Friends_and_family Family

2/10

Poor

08 Sep 2024

Cantrell

This was the worse motel that I ever went into ,it was so horrible to the point me and my husband just turned around and let them have the money because it was Roach infected.i don't recommend no human being to stay for hours let along nights.

Leisure Partner

6/10

Pleasant

08 Sep 2024

Sierra

Ew

2/10

Poor

07 Jul 2024

Franchesca

The property didn’t look bad from the photos on the app & it wasn’t too bad in person for the prose. The pool wasn’t that bad but one thing that was extremely disgusting is the roach infestation. I had to sleep in my car for After I saw at least 40 roaches. One or two wouldn’t have too bad but BABY!!!!! I canceled the remainder of my stay and was refunded for one day. I really feel like I should have been refunded for both for what I was put through with the main tenants( the roaches).

Business_and_leisure Pet

6/10

Pleasant

06 Jul 2024

Sakeitra

I felt like the cleanliness wasn’t there

2/10

Poor

03 Jul 2024

Claudia

The place looked like a homeless home, the receptionist was very rude looked like he didn’t know what he was doing trying to check in a guest in front of me. Took like 10 minutes beforehand he acknowledge me finally another person that looked like a bom came to help me but thanks god my credit card did not go through so i ended up canceling my stay. They also have some stained mattresses on the hallway. It was terrible the place smell like a dirty carpet too.

Leisure Family

6/10

Pleasant

03 Jul 2024

Christopher

Will get the job done

The stay here was average nothing special here. There was a lot of activity at night but wasn’t that bad

Business

2/10

Poor

23 Jun 2024

Catrina

Roach invested the room has a very unpleasant odor

Leisure Partner

2/10

Poor

23 Jun 2024

Vanessa

Property is in terrible shape. Nasty people and bad business.

2/10

Poor

15 Jun 2024

Joshua

Roaches in the room

Partner

2/10

Poor

12 Jun 2024

Alaisha

This is the worst place I ever stayed we had roaches and mold which led me to leave early because I am highly allergic and they refused to switch my room. If I would have rated 0 starts I would’ve.

Leisure Self

2/10

Poor

09 Jun 2024

Agustin

Disgusting

Roaches everywhere. Flies everywhere. The room is moist and humid. Bed sheets dirty and stained. Pillows were dirty and stained.

Partner

2/10

Poor

08 Jun 2024

Lorena

The pictures online are not the place I stay at. First the pool was absolutely green. The steps had algae all over them. The lobby was a mess with a mattress and other stuff everywhere. My room had a bed, a chair and a nightstand. A small tv stuck one a wall with wires hanging down. And no furniture! I can’t believe Expedia and Wyndham hotels allow their name to be connect. Also, There were kids in the pool playing in the Greenwater that you could not see 1 foot through. I Can't believe that the place didn’t have it taped off and allowed children to be in it!!

Business Partner

2/10

Poor

06 Jun 2024

Verified traveler

Unclean and unsanitary

This place needs a cleaning overall and some serious pest control. My room had dead and live roaches in it. The towels look like they had mildew on them. I did notify the front desk staff to see if they could clean the room or at least give me a new room and they did not accommodate. Wish I had took pictures but I was so damn mad and tired, I forgot to take some. Will never be back here ever again.

Business

2/10

Poor

02 Jun 2024

Sharon

The room had roaches, water would not shut off in bathtub. I would not even stand in the tub. I put down a hand towel to stand on to shower. I don’t see why they have a dining area in the front lobby, they don’t even serve coffee in the mornings. There was a fire extinguisher outside my door or should I say there was supposed to be one. All I saw was an empty coke can in it. The pool was disgusting. And last of all, do not go in the parking lot after dark. You had cars pulling up to party in the parking lot. Never again will I stay here.

Friends_and_family Family

2/10

Poor

02 Jun 2024

Eva

RUN! Do NOT stay here

This room was filled with roaches and small flying bugs- the people in the room next to ours were screaming and yelling and cussing. There were very unfavorable people hanging around in the parking area, the pool was green and unoccupiable the management did not care about any of this. We had to stay with family the first night and re-booked another hotel for our second night. I will NEVER stay at this hotel again nor will i recommend it to anyone

Friends_and_family Family

2/10

Poor

01 Jun 2024

Clifton

Staff put me in a nasty room, door didn’t close all the way, there were bugs, shower and shower curtain was nasty. There were drug addicts and gang members outside walking around all night and staff was extremely rude

Business Self

2/10

Poor

30 May 2024

Ari

There was bugs and it was sketchy. It smelled weird and had a lot of water leaking in the rooms

Leisure Family

2/10

Poor

29 May 2024

Cesar

They did not clean right and it was bad somebody up stairs broke a window it was so long too:(

Family

4/10

Poor

26 May 2024

Aliechea

I was very unhappy with this choice

Business_and_leisure Family

4/10

Poor

19 May 2024

Pairoj

A lot of cockroaches

Business Self

4/10

Poor

18 May 2024

Magdelen

The bed had stains. The bathrooms were dirty.

2/10

Poor

17 May 2024

Simone

There’s roaches and I was not offered a refund just a house keeper with roach spray

Business Family

2/10

Poor

17 May 2024

Katina

Too many homeless people around the property. I was scared to get out of the car. I was traveling with my children and was uncomfortable.

4/10

Poor

16 May 2024

Randal

Beds sucked. Property dirty

Business Family

2/10

Poor

14 May 2024

TORI

Crackhead hotel

My stay at this \"hotel\" was one of my worst stays anywhere. Every time I wanted to enter my room the key cardS would not work so I had to go to the front office each time to get them to re-program my room keys. On the 3rd day of my stay the water was off for the entire day without warning so I was forced to leave my room to go elsewhere where there was running water and on the 5th night of my stay the power was out. It was a complete horrible experience. It may say Travelodge by Wyndham but the hotel is privately owned and owned by people that have no clue about customer service or hospitality. Even the the hotel cleaning staff set up a bar b que grill just feet away from my room, playing loud music and drinking beer, talking & laughing loud and got extremely offended when I asked for toilet paper!! I have no problem with the staff relaxing HOWEVER, what kind of establishment are they trying to run? A seedy motel or a upscale hotel? My room had roaches, spiders, and shady looking characters walking around at all hours of the night. There is a gas station nearby with a burned out vehicle state inspection building nearby that is full of crackheads. BEWARE!!! If i had the option to rent again I would rather pay $100 a night than the cheap price of these rooms. The photos are not of the actual hotel. The hotel is being remodeled and is under heavy construction. None of which they tell you before you book the room. Do not stay here just pay the extra money to stay somewhere else

Business

2/10

Poor

12 May 2024

Roderick

Asked for a microwave an never received it also my room was infested with roaches. I would sleep in my car before going back to that hotel

Business Partner

2/10

Poor

12 May 2024

Yahiya

Cockroaches, blood on the bed, Dirty, Unsafe, No soap, No towels, Cockroaches, Bedbug, Prostitution, Cockroaches…etc.

Business Self

6/10

Pleasant

09 May 2024

Saad

No phone connection with the reception desk, bathroom wasn't clean, parking area was not clean, no plantations, constructions was no signs

4/10

Poor

08 May 2024

Verified traveler

Dirty even for the money. No coffee.

First room was dirty had beer cans and mud. Next room had broken toilet. Staff was nice, but said there was no micro wave but second room had one so they were just lazy.

Self

2/10

Poor

06 May 2024

Avonte

Roaches everywhere and dirty

Leisure Friends

2/10

Poor

04 May 2024

Karen

Key cards didn’t work several times so I had to go back to the office several times. I’m handicapped so that sucked!! The AC in first room didn’t work. Towels replaced with rags. Ice machine in inconvenient place. Several street walkers seen going in and out of rooms or just walking around the parking lot.

Leisure Family

4/10

Poor

03 May 2024

Kristina

I have stayed at many hotels. I found what I thought was a good deal, but it turned out to be bad. First, the room wasn't even clean upon arrival. The door to Room 328 was messed up it didnt even close properly. There was no latch to lock the top of the door.Secondly I found a used needle from I am assuming someone with diabetes. Hopefully drug activity wasn't going on. Thirdly, There was alot of activity going on behind the property at night time. I also saw the building had some rennovation going on. Fourth there weren't enough towels in the room. I happened to pull out the bed and the carpret was flithy. I will not be staying at this property again

Leisure Partner

6/10

Pleasant

02 May 2024

Ashley

My first time staying.

Business Partner

6/10

Pleasant

02 May 2024

Ashley

This time, they did offer WiFi, but it was registered to a different hotel so I’m not really sure if they have WiFi or not..

Business Partner

2/10

Poor

02 May 2024

Ashley

Overall… no.

Business Partner

2/10

Poor

02 May 2024

Ashley

They did not have wifi and until I got Expedia on the line they didn’t want to give me refund for the amenity they advertised online but could not provide. This was very upsetting because I’ve stayed at this location numerous times prior.

Business Partner

4/10

Poor

29 Apr 2024

Javier

The room was a little dirty and some furniture were missing. One coworker talked to me and treated me with no respect. Twice told me very roughly to get out of the pool area.

6/10

Pleasant

28 Apr 2024

Joshua

You get what you pay for! The only issue I really had is the lack of being able to use a vending machine, or get ice since the ice machine is broke. No additional comment!

~J.L.Randall~♉

Leisure Friends

4/10

Poor

27 Apr 2024

Donna

Not a pleasant stay

Room had a horrible smell and flies in the small refrigerator

Friends_and_family Family

2/10

Poor

26 Apr 2024

Faith

It was nothing like the pictures. Amentites that were supposedly available upon request were either not there or we had to rent them. There were roaches and even bugs inside the plastic wrap around the cups when we arrived, on day 3/6 housekeeping knocked on our door and said we had to either pay or leave when we had already paid for 6 nights. We ended up leaving early because we couldnt deal with it anymore. If we could give a negative rating we would.

Leisure Family