Palestine Montaza Alexandria

4/10

Poor

16 Sep 2025

Davor

No concierge services.
A person in the front desk arrange a transportation to the Airport ;the car was old ,in poor condition,both safety belts were broken and after 10' the car broke down We transfer to a taxi which charged as 15% more than de original quoted price.

Leisure Family

2/10

Poor

15 Aug 2025

Verified traveler

Bad

Food was good , rooms are clean but old . The vallet crashed my car and I checked out early

Friends_and_family Family

8/10

Excellent

11 Aug 2025

Verified traveler

Beautiful historic hotel that would use some facelift. Stunning location and beautiful water view from the terrace that unfortunately we couldn’t enjoy due to noisy weddings that were held on the property every night

Leisure Family

10/10

Exceptional

02 Apr 2025

Hania

We enjoyed our stay at your hotel

10/10

Exceptional

17 Nov 2024

MOHAMMED

Lots of green areas around

Leisure Family

6/10

Pleasant

09 Apr 2024

cesar agustin lopez

Quiet location, food inside hotel was good. People was in general friendly.
This is an old hotel with lack of maintenance.

Leisure Family

10/10

Exceptional

12 Mar 2024

ABDULLAH

رائع جدا لولا تعطل المكيف المركزي للغرفة

كل شيء ممتاز

ماعدا التكييف داخل الغرفة تعطل المكيف المركزي في آخر يومين من إقامتنا

Friends_and_family Family

8/10

Excellent

27 Feb 2024

Aamir

Amazing location, very secure. Rooms a bit dated but sea views & beach trumps all!
Away from the hustle & bustle of Alexandria city but still easily accessible.
Good quality restaurants.

Friends_and_family Family

6/10

Pleasant

18 Nov 2023

Mary

The Hotel is under maintained , not updated like similar hotels in that age , for example the plumbing was leaking in the Bathroom. very short staffed , specially at the Breakfast Restaurant , Staff was trying to help everyone but Double amount of staff is needed to be able to provide a better service.

Business_and_leisure Partner

10/10

Exceptional

29 Sep 2023

Michael

A Great Stay

We had a great stay at the Helnan Montazah Palace Palestine in the middle of the gardens on a quiet section of a very busy corniche. We really liked the service and amenities, although parts of this property are showing its age. A special thank you to the dining staff as we were impressed wuth their attentive service, and especially Mr. Shahat, who was very helpful. Maybe bulk up the wine list? 🍷;)

Partner

10/10

Exceptional

20 Aug 2023

Adel

excellent

10/10

Exceptional

15 Apr 2023

FOUAD

bad road from the gate to the Hotel.

Business Family

10/10

Exceptional

04 Sep 2022

Hossam

Was amay

Friends_and_family Family

10/10

Exceptional

28 Aug 2022

Lubungo Guy

The hotel is very nice with character. Amusing sea view rooms on the North side. After all contraction works are finished, this place will be the best in Alexandria. The only issue is the constant noise of music until the early morning for rooms with sea view, because of the wedding ceremonies in the garden on Thursday and Friday night.
I hope they can instal sound proof windows on rooms on the garden side.

Partner

10/10

Exceptional

10 Oct 2020

Mariam

Excellent facility , highly recommended, awesome view

10/10

Exceptional

19 Nov 2019

Shari

I had an amazing stay at Helnan Palestine Hotel! The staff is really nice, and friendly, and made an effort to make me feel welcome and that my needs were met. The Maitre d there is a wonderful person! My massage in the spa was great! The hotel is very safe. Thank you, Helnan Paletine Hotel! I hope to be back someday. :)

Self

2/10

Poor

09 Nov 2019

Verified traveler

They have a horrible front desk who have no clue about housing.We went for tranquility cause we are almost 50 years and without our kids to enjoy.The bathroom had a problem once we came and we waited until it was fixed and we were housed in a partial sea view not sea view as mentioned and in a room beside a big families with many babies with lot of noise and the room is separated from the neighborhood room with a door not a wall.

Leisure Partner

8/10

Excellent

02 Nov 2019

Verified traveler

Amazing views with large well maintained rooms and comfortable beds.

Leisure Family

8/10

Excellent

16 Sep 2019

Mohamed

It was really a nice hotel. Very good service of all the staff. Nice location excellent facility. I would like to be there again.

Leisure Family

8/10

Excellent

31 Jul 2019

Verified traveler

Location is excellent staff friendly clean and organized

Leisure Family

8/10

Excellent

21 Jul 2019

Verified traveler

Room View on the sea and pool but the sea is not clean

Leisure Family

10/10

Exceptional

26 Oct 2018

Verified traveler

Nice hotel, nice restaurant, nice service, nice location

6/10

Pleasant

08 Aug 2018

bernie

Hotel location is great andxso are tge staff. it is jowever very old and some renovayion done but not enough. the carpets are awful, the rooms clean ans small but because of carpets, have mouldy smell. the sharp green used mot restful colour. the food though good and brought on time was too exorbitant. we would 7suallu pau gor half the price for the equivalent. there was too much smoke every where and i did not find it entirely family friendly. overall a reasonably good stay but one time is enough. thank you for habing us.

8/10

Excellent

29 Jul 2018

Karam

It was good in general but the stuff is not smiling and they looks tough

Partner

6/10

Pleasant

28 Aug 2016

rafat

dose not deserve the price, noisy , not clean carpet, also the matress linen is not smooth(old), very very slow chickin and chick out process
very bad concierge service

Family

10/10

Exceptional

28 Jul 2016

Ayman

Great in general just we wait 2 hour to rec room key

Partner

10/10

Exceptional

11 Jul 2016

Verified traveler

The best hotel in Alexandria .. Very good service

I would recommend this hotel if you want privacy .. Nice beach and a very good service .. We enjoyed the beautiful garden and close proxemity to down town ...

6/10

Pleasant

09 Jul 2016

Verified traveler

Great location, needs major upgrade to match the star rating and price!!

4/10

Poor

28 Feb 2016

Mohammad

Inexperienced staff

Checking in took more than one hour. Staff is slow and inexperienced. Although the website intentionally give the impression that the hotel has its own wide beach, it does not have a beach at all. Will not go back or recommend.

Family

10/10

Exceptional

18 Feb 2016

Verified traveler

Excellent location, service, friendly staff, and great water views and activities (pool & sea)

8/10

Excellent

14 Feb 2016

Ismail

Great location and great view

The hotel is located in the beautiful garden of Montazah Royale palace . You will enjoy the great sea view from room's balcony.The hotel reception staff are friendly and kindly allowed early check in. The hotel is excellent for relaxation .
Areas which needs improvement are the gym facilities , swimming pool water was not heated as advertised , air condition was not cooling and room service ignored my request to fix the air condition. SPA service accepts cash only and did not provide an invoice.

Family

10/10

Exceptional

03 Feb 2016

Adane

Excellent hotel in the Montaza Palace.

It was an excellent hotel, inside the palace and adjacent to the Mediterranean sea. The hotel staff were friendly and the area is convenient. The hotel itself has a sushi place, Chinese food, Texas BBQ, and a McDonald's 1 minute walk away. You can take a public transportation for less than 3 Egyptian Pounds from the hotel to the happenings of Alexandria. The hotel is inside a huge palace garden and you can spend 2 hours exploring the area, walk along the beach with many cafes and restaurants just outside the palace. Alexandria library, the castle, and major shopping areas are within 30 minutes drive. The traffic is better in Alexandria than Cairo but it's still bad. It is a relaxed and modern city. The train station is also nearby if you take the train to or from Cairo. I highly recommend the hotel and the city.

6/10

Pleasant

16 Jan 2016

dail

Internet service is terrible
Also, online booking is not including sufficient services.

10/10

Exceptional

31 Dec 2015

Samar

Great vacation

Excellent hotel .excellent view .everything was great the view the cleanness of the hotel overall.only the parking which was with fees they left the car uncleaned for the 3 days we were there although it's included in the price of parking as mentioned by receptionist. But in general I will be back .it's my favorite hotel

Family

10/10

Exceptional

15 Nov 2015

Not Provided

I spent an amusing time in this hotel and hope to

Excelent stay

8/10

Excellent

05 Nov 2015

Verified traveler

Amazing beach view

Every thing is ok except room service food location is great

10/10

Exceptional

29 Oct 2015

Verified traveler

Excellent location with fascinating sea view on the Mediterranean sea.

6/10

Pleasant

26 Oct 2015

Eleni

Good location , peaceful and great sea views

Nice hotel but needs some modernising
Needs more sun loungers by the beach
Bathrooms could be cleaner
Spa needs better ambience and more treatments

10/10

Exceptional

18 Oct 2015

Sherif

The perfect stay

The stay was very good and even perfect, thanks to the Mediterranean sea view and Montazah gardens.

Family

6/10

Pleasant

26 Sep 2015

medboy72

Nice hotel ... Needs more activities

Nice location, sea front, clean rooms.
Staff are ok, not the greatest, but helpful.
Needs more activities special water sports ... Spa level is very basic, not even for 3 star hotel ... Not a lot of options.

8/10

Excellent

12 Sep 2015

Amir

Great people and service. Nice overall experience. Price is a bit high for the overall quality of the hotel. Thx

Family

8/10

Excellent

13 Aug 2015

Verified traveler

Me & my family did enjoy our stay there. The hotel room was very comfortable and clean, the view was wonderful, and the staff was very friendly.

8/10

Excellent

03 Aug 2015

Verified traveler

Nice hotel.

Nice hotel with good sea (bay) view and private beach. The hotel is situated inside a large park, which is very good for taking walks without getting into the crowded streets of Alex. Our room was facing east (on the bay), which has very good views. However, there was no breath from the sea and the weather was hot.

2/10

Poor

21 Jul 2015

Shorouk

Helnan Palestine Alexandria Hotel

Mirrors and glass was dirty. They messed with the power/electricity in our room and burned out my hair straightner and claimed it was my fault. Manager of guest relations was very rude. Did not even appologize and just turned around and walked out. While I was in the pool they rudely asked me to change my bathing suit top because it was 3/4 sleeve. This was my husband and I's anniversary stay and we were very upset and dissapointed that they ruined it for us.

8/10

Excellent

06 Jul 2015

Walid

History and Modern Comfort

Great hotel, with an impressive history associated with the emergence of modern Egypt in the 1960s, yet with a decent comfort. Each balcony has a beautiful view on the sea. That is something!

Partner

4/10

Poor

23 Jun 2015

Verified traveler

Bad hotel

The room was very small and not big as i saw when booking and when i open the water all the w.c ground was full of water , very very bad house keeping .

6/10

Pleasant

17 Jun 2015

Jay

WORST MANAGER EVER - NO ACCOUNTABILITY OR RESPECT!

I arrived and I was told my room did not include breakfast, I had seen it with my colleague before on the mobile app that it was (we were mistaken in the end). I told 'Doaa' that at the reception and she said 'no worries, you can go ahead and have the breakfast and you will not pay'. I asked her 'what if someone asks me to pay?' she replied, 'they will not, you just sign the invoice and you will not pay - it's ok.'
I was not even going to take the breakfast because I was in a rush but I went in and grabbed something anyhow and signed and was told even by those employees 'look it says included, '0' amount invoice' so I felt reassured. I went to check out and I was asked to pay 120 LE for it. I told them what had happened and they said no, I had to pay. The manager called 'Doaa' and confirmed that she had said that to me and had not been able to see the reservation on my phone (I NEVER said I had no internet, not that it mattered - if you tell someone it's ok, go ahead and have it and you will not pay and they will not ask you to pay, you have to ensure your promise will stand true and not prejudice the client). He signaled to me very rudely with his hand and said (in Arabic) 'go ahead, go ahead' then as I moved forward another manager came and asked for money, yelled and made a scene and was rude and continuously made me feel insulted. I pointed out we had an audience and it wasn't my fault and other staff nodded and agreed, telling him FINALLY he put a fake smile & let me go

10/10

Exceptional

17 Jun 2015

amr

Vacation stay

very nice . I recommend

Family

6/10

Pleasant

04 Jun 2015

Salaheldin

Rest and relaxation

V good location
Staff are very helpful, understanding and social

Partner

10/10

Exceptional

11 Apr 2015

Vaseem

Good hotel to stay set in Montazah Gardens

Good hotel to stay away from the busy main roads as its set in the gardens. Staff are all helpful If you need anything. Has an limited Indian food menu but very good compared to others in Alexandria. They do a great burger and chips which is massive and all for a good price. If you fancy a swim you use the beach next to the Hotel which has access but have to sit on your side of the hotel. There are also other places to eat in the gardens. Overall a good place to stay.