Windsor Palace Luxury Heritage

Egypt , Alexandrie-Mediterranean Coast
ALEXANDRIA, 17 Shohada St. El Ramle Station
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75 reviews shown

6/10

Pleasant

28 Mar 2026

Yvonne

Needs some attention & money spent on this hotel to live up to expectations.
Staff were excellent but the hotel is clearly badly managed.
Breakfast was not efficient, partly due to unusually high volume of people. The ‘ manager ‘ strutted around watching the wait staff struggle .
1 poor man trying to cook eggs for way too many people. It was a long wait for my poor husband !

Family

8/10

Excellent

09 Mar 2026

Torben

The room eas spacey and this wonderful view!
We slept well through the horrible traffic nousr.

Partner

10/10

Exceptional

07 Mar 2026

John

I had a beautiful ocean view room with tall ceilings and long draperies and a marble bathroom. The staff is exceptional. They were happy to try out their English skills. The roof deck is incredible. The breakfast is huge with a giant selection and they’ll make you an omelette. The bed was comfortable. The hotel is a classic old Grand Dame.

Self

10/10

Exceptional

05 Mar 2026

George

The hotel is like a step back in time in Paris.
The staff are very welcoming and it is a grand old building. The location is ideal to see the many sights.

Self

8/10

Excellent

05 Mar 2026

Patricia

Very friendly and helpful staff. Charming old building. Nowhere to plug charger for cell phone

2/10

Poor

30 Jan 2026

Simon

The staff are very off hand and the lady in reception is unhelpful. Communication via the app was not answered

2/10

Poor

06 Jan 2026

VIRGILIO

El hotel esta muy viejo, sucio, el mobiliario hace falta una remocion entera y la carpinteria de ventanas y puertas esta muy deteriorada. No aconsejo a nadie ir a ese hotel.

Partner

8/10

Excellent

05 Jan 2026

HAMED

The hotel itself is very charming and the old British royalty decoration inside and out is very nice. However the rooms are very old, we could hear everything in the room next door, there was only one outlet in the entire room.

Overall the hotel and room are beautiful but amenities are dated.

Leisure Partner

8/10

Excellent

31 Dec 2025

Magdy

We had a pleasant stay, the hotel is vintage, it’s based in an ideal location, the view is beautiful and the breakfast buffet had a good variety,

Leisure Family_with_children

8/10

Excellent

28 Dec 2025

Andrea

Faded romantic building but with very lovely staff.

Leisure Family

8/10

Excellent

23 Dec 2025

Yehia

Beatfull historic hotel in the first row on Alexandria Cornish. No shortage in staff but management seems to be more interested in convincing guests to write a favorable review instead of trying to improve the guest experience by taking care of a few simple attention to details. The guest manager Christina was very helpful but she needs help from the rest of the staff.

6/10

Pleasant

05 Dec 2025

Hebatalla

Hotel is in good location with amazing views of the sea. Had very bad lunch experience, poor food quality and hardly any service from the staff. Very disappointed , I tried the restaurant because the sea views are amazing, but was not worth it at all. Hotel can use renovation

Leisure Family

10/10

Exceptional

09 Nov 2025

Yassin

Everything was great about the room, however the shower didn’t have hot water.

Friends_and_family Friends

8/10

Excellent

26 Oct 2025

Fatma

yes

Self

10/10

Exceptional

25 Oct 2025

Irene

This is my second time at the hotel!! I must say that the staff, the property, and the location are outstanding!!! I will definitely book it again!

Leisure Family

10/10

Exceptional

20 Oct 2025

Mohamed

Nice

10/10

Exceptional

17 Aug 2025

Wessam

I absolutely love this hotel! The staff is very friendly, and every detail of the hotel touches your heart. The view of the Mediterranean Sea is amazing. This wasn't my first visit, and it certainly won’t be my last, God willing.

Leisure Family

10/10

Exceptional

01 Aug 2025

Shahram

Great hotel

Leisure Partner

8/10

Excellent

22 Jun 2025

Hosam

I was offered 1 of two options too
Wise, one was smelly and the other one was in the the second floor.
I requested a higher floor for the view, and I was almost ignored.
No one tried to give me an update even after they promised to check the availability and let me know.
I had to ask every morning and I was told no.

Leisure Family

8/10

Excellent

15 Jun 2025

Caroline

We all enjoyed the place because of the staff

10/10

Exceptional

08 Jun 2025

Eric T

We had a problem with AC & wasn’t getting much cooperation then GM resolved it had great stay and great location.

Partner

10/10

Exceptional

05 Jun 2025

fernanda

Excellent location and historical. Beautiful gardens

8/10

Excellent

28 May 2025

Fowzy

Old classic and rich decor from old heritage. Very spacious rooms. Nice staff and good breakfast on the roof.

Leisure Family

10/10

Exceptional

26 Mar 2025

Mark

Excellent service

Partner

8/10

Excellent

30 Aug 2024

Joseph

Staff

10/10

Exceptional

29 Jul 2024

Scott

The staff were lovely. We were welcomed with a drink and sweet snack while we were waiting to check in. We arrived very early, but they accommodated us by giving us a main floor room - which was lovely, but quite noisy from traffic, until check in time when we were given a fabulous room on the 5th floor. It’s an old hotel with lots of character. The view from our balcony was spectacular. The breakfast and light dinner options were great and the meals in the cafe were very good - service was a little slow - the violinist was exceptional. I would stay here again.

6/10

Pleasant

23 Jul 2024

James

Menu very limited, no toasties or light bites. Hotel next door to a collapsed building, our window overlooked a rubbish dump next to the beach.watch for scammers in reception area, booking a taxi to airport for me ( 3000 EP) I actually got one myself for 650Ep,
Would I go back??? NEVER,
On the plus side waiters and cleaners work hard .

Leisure Partner

8/10

Excellent

12 Jun 2024

Anthony

Historic hotel with spacious rooms and nice views of the sea. Great breakfast on rooftop terrace with panoramic views of the historic harbor.

Leisure Family

10/10

Exceptional

09 May 2024

AZMY

All good, Manger Adel, Christina and all the staff were great.

8/10

Excellent

03 May 2024

George

First off, this is old Alexandria. The former palace is very grand, with history. The six floor restaurant is excellent. The staff really help make this place and are prompt and friendly. You come to such a hotel to experience the former glory of Alexandria. In this I was impressed.

The problems is that place needs extensive maintenance. It is quite run down. My toilet was cracked and the bidet valve leaked water on the floor unless really tightened. My outdoor chair was cracked. It might be acceptable for Egyptians getting a discount rate, but for foreigners paying higher prices, this isn't really acceptable.

Leisure Self

10/10

Exceptional

03 May 2024

Roger

Great friendly staff! They were so welcoming and flexible to our needs of us being there. The property is dated, but so well maintained and the breakfast offering was fantastic.

Friends_and_family Friends

6/10

Pleasant

03 May 2024

Louay

Great location, friendly staff, nice food, need renovations and mentinance,

Leisure Partner

10/10

Exceptional

02 Mar 2024

David

Only a one night stay but what a perfect place to be in Alexandria and recapture a little old world charm. The location is the best if you want to be in old Alex - 20 min walk to library and 20 min walk to Citadel - all along the beautiful Corniche. Christina at reception was wonderful helping us arrange a local tour and a taxi back to Cairo at the last minute! 10/10 for sure!

Leisure Partner

6/10

Pleasant

28 Feb 2024

Donna

Beautiful old hotel that has been neglected a bit. My rug in my room was not vacuumed. My shower didn’t drain and I wasn’t given enough towels for 2 people. Next to the hotel is a vacant lot full of trash and barking wild dogs. Hotel should contact lot owner or city officials to remedy this eyesore. Rooms were beautiful and recently remodeled. Balcony had view of sea and vacant trash lot. Don’t get the light dinner. It was terrible. Not tasty at all and more like appetizers and not good ones. Breakfast was great. The Windsor has a remarkable location and views of the sea from their restaurant. Some of the furniture in the hallways are actually dirty and gross and need to be discarded as well as the curtains on the ground floor.

Leisure Partner

6/10

Pleasant

21 Jan 2024

ibrahim

The roof top
The location
Hospitality

Leisure Family

10/10

Exceptional

07 Jan 2024

Mounir

Good value for money. Traffic can be quite noisy so be sure to have earplugs on hamd

Leisure Family

2/10

Poor

27 May 2023

Yehia

Unfortunately I won’t be able to recommend it to anyone at least it’s not the first choice at very bottom option.

8/10

Excellent

16 Apr 2023

lauren

Atmospheric Golden Age property with proximity to train station. Good rooftop Turkish restaurant also.serves wine with views. Breakfast included. Friendly staff. Good location and Uber available. Sea view from room. Nearby synogogue and walkable to Roman sites.

8/10

Excellent

16 Apr 2023

Daniel

Middle East Road Trip

Be for-warned, if you are a light sleeper and have a ocean view room on the main street, the HORNS, horns, beeping from cars, mini buses, motorcycles is just insane and loud, it just never stops. GREAT staff and very helpful. The staff made my 3 night stay, they were wonderful. My flight arrived early from Saudi Aribia and they allowed me access to my room extra early ..... THANK YOU. The light dinner they refer to are just small finger food items. not very good. Great refrigerator, Good Wifi. Wonderful old world charm including the elevator. Again wonderful staff ....THANK YOU. I would return,

Self

10/10

Exceptional

10 Mar 2023

Verified traveler

Location! Location! Location! The view! The view!!

The Windsor Hotel is an exquisitely preserved heritage hotel right on the waterfront “Corniche” of central Alexandria.

The hotel was built in 1906 and the owner has tried to preserve as much of the original aesthetic as possible.

You will time travel a century back in time when you use the elevator to your room.

The view from the 6th floor restaurant is spectacular!

You will enjoy your breakfast with a 180 degree view of the Mediterranean with the Citadel of Qaitbay to your left and the Library of Alexandria to your right.

The staff have been trained meticulously in customer service so you feel like you are in a five star hotel.

Every staff member smiles and warmly greets you as if you are the most important guest in town.

Highly recommended!

Self

10/10

Exceptional

27 Jan 2023

Abdul Q

Staff is uniquely helpful and pleasant, buildind is old but tried to improve somewhat.
As a whole it was nise based on cast.

Leisure Family

8/10

Excellent

03 Sep 2022

Shereen

It’s great and classic but little old needs some innovation

Leisure Friends

8/10

Excellent

21 Aug 2022

Hassan

Every thing was very good , but the cleaning of the room was not up to the standards.

Leisure Family

8/10

Excellent

31 May 2022

Mourad

I am satisfied with the hotel and the staff , the only thing that was frustrating was that in your website it showed sea view room , but once I booked the room that disappears and only showed smoking room .
I have to pay an extra 15$ US to get a sea view … a bit frustrating … maybe you as Wotif could verify that this kind of mistake is not done .
Thank you

Leisure Self

10/10

Exceptional

03 Mar 2022

LEILA

Amazing hotel

Very helpful, fast checking, reception staffs are very nice, smiling, all my requests accepted, really very good location. I love it. I will come back to this hotel next time.
Good value for money. Thank you

Self

2/10

Poor

25 Sep 2021

Ahmed

It was very bad Accommodation that i have ever.
Gave me room other room than i booked

Business

6/10

Pleasant

15 Mar 2021

Aliaa

OK, but

It was OK, but the bathroom laked foot towls and the door wouldn't shut. The balcony doors were so stiff, we needed to use force to shut them.

Friends_and_family Friends

4/10

Poor

13 Mar 2021

Verified traveler

I've been staying at this hotel since the 1990s, before it was bought by the corporation that now owns it. Back then it was rundown but still magnificent and *much* cheaper obviously. Thankfully the new owners renovated it rather than knocking it down and building some awful tower. The hotel is clean, quiet, the staff are very nice. Upkeep seems to be an issue though because some of the rooms have gotten rather dingy.

We had reserved a superior room (35 sq.m balcony with sea view). When we arrived they tried to foist a much smaller standard room on the first floor on us. The room was awful. We made a fuss and they finally 'upgraded' us to a 'superior room', still on the first floor and consequently with no balcony. It was very noisy, day and night. It makes me very sad to say this, but I will no longer be staying at the Windsor Palace when I visit Alexandria. It's just not worth the money.

6/10

Pleasant

09 Jan 2021

Verified traveler

1- the photos of all rooms is not the actual photos the hotel gave me a very bad and un acceptable room max 20 or 25 meters ( not like the photos at all or the reserve room) and i refuse it, so they change it to an accepted one
2- no free parking the hotel miens parking in the streets around

Leisure Family

6/10

Pleasant

11 Oct 2020

Nermeen

Ccokraoches Ruined My Stay!

The staff is really amazing and helpful.
Especially Ahmed at the front desk and Mr.Said the assistant manager of housekeeping.

The room was clean until late at 4am when 2 big cockraoches popped out of nowhere.
Plus the bathtub curtain kept falling off.

The bathroom had a very bad draining system... I had to use the room key to open the drain.

Overall... It wasn't a great experience except for how helpful the staff were and the vintage style of the hotel.

Friends_and_family Family

10/10

Exceptional

20 Jul 2020

Verified traveler

Location, staff, services, room all were great. Specially people ... so friendly and helpful.

2/10

Poor

29 Jun 2020

Khaled

Bad experience

I booked deluxe sea view room and the room was side sea view, the hotel told me that i have to pay extra 500 L.E for sea view room. I didn’t pay extra money. It was bad experience.

Partner

8/10

Excellent

01 Mar 2020

Mamdouh

Short stay

Wide room, delicious breakfast, great location,excellent service, not easy to parking , noisy street

Friends_and_family Family

6/10

Pleasant

12 Feb 2020

Verified traveler

A great location and a heritage building yet needs attention in maintenance and customer service

Leisure Partner

8/10

Excellent

07 Jan 2020

Stacy

We had an enjoyable weekend at the Windsor Palace hotel. The staff was diligent regarding service and concern. While the hotel itself is a bit tired, the warm reception and care we received from the management, cleaning and wait staff at he restaurant was remarkable. We will stay no where else in Alexandria!

Friends_and_family Family

10/10

Exceptional

06 Jan 2020

Niels

Great pompous hotel in the centre of Alexandria

My third time to Windsor Palace hotel. Big rooms which hark back to British presence in Egypt before WWII. A very good breakfast restaurant on the top floor with a stylish veranda or weather permitting outdoor tables with a magnificent view of the East Harbour.
On the ground floor is a large ballroom with paintings in the ceiling and on the walls but not being used for anything. An inventive decorator could make it a very attractive café right on the Corniche.
One negative comment. Though rooms are kept clean it does not extend to the edges of the carpet and the old balcony doors do not close tight any more - felt during a stormy day

Self

8/10

Excellent

03 Dec 2019

Verified traveler

Beautiful rooftop and excellent location
Friendly staff

Leisure Friends

8/10

Excellent

01 Dec 2019

Martin

The faded grandeur of the hotel was impressive. The views from the roof terrace were fine and the location was excellent. My room was on the first floor and the noise from the street was ever present. There was a musty smell in my bathroom. The staff were friendly.

Friends_and_family Family

4/10

Poor

29 Oct 2019

Joseph

Bad

Overall was not very pleasant ,

Business

2/10

Poor

15 Oct 2019

Verified traveler

ouder side of the old bed, carpets were really dirty

4/10

Poor

10 Oct 2019

Mohamed

Room not clean
Balcony damaged
Bathroom not clean
Noisy

Leisure Family

8/10

Excellent

26 Sep 2019

Verified traveler

The rooftop buffet area is great with a fantastic view.
The staff need to engage more with the guests and be more welcoming in their approach

Leisure Family

10/10

Exceptional

06 Sep 2019

Verified traveler

Highly recommended

Pros:
- central location overlooking Alexandria's east bay.
- excellent breakfast
- Great historical building with nice rooms.
- Great rooftop terrace with a nice view.

Cons:
- slow wifi

Family

10/10

Exceptional

06 Sep 2019

Verified traveler

Highly recommended

Pros:
- central location overlooking Alexandria's east bay.
- Great rooftop terrace with a nice view.
- excellent breakfast
- Great historical building with nice rooms.

Cons:
- slow wifi

Family

4/10

Poor

03 Sep 2019

Verified traveler

Can’t be a 4 stars hotel. Rooms are very old and not so clean

10/10

Exceptional

23 Aug 2019

Verified traveler

Beautiful hotel with a great view of the Mediterranean.

Business_and_leisure Partner

6/10

Pleasant

02 Aug 2019

Verified traveler

This is very old antique hotel. Still using keys instead of cards and has very old elevator without ventilation. Receptionist are not welcoming. Safety box very small doesn’t fit tablet. Cleanliness was goods. Breakfast was ok

Leisure Friends

8/10

Excellent

16 Jun 2019

Abdalla

It’s great location lovely view friendly stuff walking around the hotel area was interesting

Friends

10/10

Exceptional

26 May 2019

Scott

Great stay

The hotel staff were amazing

Partner

2/10

Poor

19 May 2019

Verified traveler

the location is amazing the staff friendly the internet is poor

Business_and_leisure

10/10

Exceptional

14 Mar 2019

Nazanin

Could use chair in balcony. Coffee maker

Good

Partner

6/10

Pleasant

10 Mar 2019

Verified traveler

Charming old style hotel. I had stayed here before. The room we had this time was not good value for money and certainly not worthy of a 4 star rating.

Business Partner

8/10

Excellent

20 Feb 2019

Niels

Probably the best old fashioned hotel in central A

A well maintained hotel in the old charming style which of course bears the marks of its age. The breakfast restaurant on the roof terrace is a modern very pleasant addition

Partner

8/10

Excellent

25 Dec 2018

Mamdouh

So good

So good experience, excellent location

Partner

2/10

Poor

03 Dec 2018

Verified traveler

Stay Away

Promised a room type that was then changed, bags were left in the lobby for 7 hours instead of being put somewhere safe, bathroom smelled, window didn't seal so that all of the street traffic below was very loud, WiFi was out for over an hour

Family