Sheraton Montazah

6/10

Pleasant

04 Nov 2025

Nabeel

The front desk persons not very professional.. I know they working there for long time,they feel they are the owners.

10/10

Exceptional

27 Oct 2025

Thaddeus

The staff could not have been nicer

Leisure Self

10/10

Exceptional

20 Oct 2025

Marianne

Nice Staff

10/10

Exceptional

26 Sep 2025

Osama

The room was really clean, specially Mrs Aya El Said was very nice and always make sure we don't miss anything. In the general, the customer service was great and Mr. Ayman Zein answered all our request. At the pool, it was very clean and the staff really paid attention to our needs, specifically Michael.

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Mahmoud

Overall fantastic stay at Sheraton Montaza - perfect location, had the Presidential Suite and another room. Great price, great experience and staff. Pool, beach, workout room.
They gave us 1 hour late checkout because the room took an hour longer to get it ready (we also did book super late to be fair).
My only feedback they should be more flexible with later checkout (we came at 9pm and checked out 1 pm) and paid much higher rate on the rooms because of a last minute booking. However they accommodated us in other ways and were flexible with certain things so definitely appreciate it.
Will definitely stay again!!!

Leisure Family

8/10

Excellent

19 Aug 2025

Youssef Michel

طبعا الغرف مستهلكة و محتاجة تجديد و بالتالي الأسعار تعتبر عالية و الناس بتعمل اللي عليها سواء في النظافه أو في البوفيه بتاع الصبح

Leisure Family

10/10

Exceptional

05 Aug 2025

Lilian

Staff is very nice

Leisure Family

2/10

Poor

24 Jul 2025

NASSER

Bad experience

Business

8/10

Excellent

21 Jul 2025

Yvonne

The sraff are great ,

Leisure

10/10

Exceptional

19 Jul 2025

Iman

Sheraton Montazah

We had a wonderful stay at the Sheraton Montazah. After a disappointing experience elsewhere, the Sheraton felt like a breath of fresh air. The staff were professional and welcoming, check-in was smooth, and the rooms were clean and comfortable with a stunning view of the Mediterranean.

The hotel’s beach access and pool were perfect for our family — clean, well-maintained, and not too crowded. Housekeeping was consistent and respectful of our schedule, and we always had fresh towels and bottled water.

The location is also ideal — close to local restaurants, shops, and a short drive from downtown Alexandria. We felt safe, relaxed, and well taken care of throughout our stay. Highly recommend for anyone looking for a solid beachfront hotel in Alexandria.

Friends_and_family Family

4/10

Poor

16 Jul 2025

Zibeda

I appreciate the house keeping workers hard work and courtesy in treating the guests and keeping up with the cleanliness of the rooms and the hallways. The swimming pool staff worked around the clock to keep the swimming pool and the surrounding area clean and presentable.
I did not like how the front desk staff and reservation employees did not care about the guests requests and And accommodation. The furniture is so outdated and below the standards of a five-star hotel. The private beach which should be the highlight part of the visit is filthy, disgusting and a trash dump literally. The breakfast was not added to the room charges. I had to pay 12 extra dollars for the breakfast per person per day, which was not worth even $5. All together, I am highly disappointed at the Sheraton hotel of El montezah in Alexandria. Needless to say I will never visit that place again.

Leisure Family

6/10

Pleasant

10 Jul 2025

Nabil

The staff are friendly and helpful. However, the rooms are not updated, and bathrooms are not clean

10/10

Exceptional

16 Jun 2025

ADEL

الإقامة جيدة ولاكن الأثاث قديم والنظافة جيدة ينقص الفندق احترافية في الكفي اللي في الاستقبال و

Business Self

10/10

Exceptional

12 May 2025

samy

The hotel maintains a clean and professional environment with friendly and attentive staff. Notably, it offers 24/7 security. We have had exceptional experiences with several staff members, including Shaimaa (room service), Klear (customer service), Aymen (reception), and Christen (cafeteria). We also had positive interactions with managers Aymen Zen. Overall, our experience was highly enjoyable.

10/10

Exceptional

11 May 2025

mohammed

Perfect place

I enjoyed my stay at this hotel

Friends_and_family Family

10/10

Exceptional

17 Apr 2025

muna a

It ıs very old property need renovation

Leisure Family

10/10

Exceptional

05 Apr 2025

Sara

Close to the beach, convenient location on the corniche.

Leisure Family

10/10

Exceptional

28 Feb 2025

Salah

Good friend, friendly

Business_and_leisure

10/10

Exceptional

12 Feb 2025

Khamit

Everything is perfect except the noise ..im in 10th floor and it's like im in the first floor .
Location is really good ..opposite almontazah park and front of the Mediterranean.

Leisure Family

10/10

Exceptional

22 Jan 2025

SAMIR

Comfort and Convenience

This hotel is perched perfectly amidst some wonderful sights waiting to be explored! Brimming with cleanliness and orderliness, it's a cozy little haven. Plus, its lovely staff are eager to shower you with the warmest hospitality!

Friends_and_family Family

10/10

Exceptional

15 Jan 2025

hesham

We really enjoyed our stay in the hotel, great service and wonderful staff, thank you so much

Leisure Family

10/10

Exceptional

31 Dec 2024

Elsayed

Hello

10/10

Exceptional

05 Dec 2024

Ahmed

Luxury stay 😁

Business_and_leisure Family

2/10

Poor

04 Dec 2024

Fauzia

Horrible stay, the neighboring room smoked and all of it would enter our room, the entire floor was non smoking but it did not matter. I woke up not being able to breathe due to asthma at 4 am. Then the neighbors were also blasting music from 4 to 6 am. I also felt like I had been transported to a 1980 hotel as nothing had been renovated since then it seemed,

Leisure Partner

8/10

Excellent

10 Nov 2024

Noor

They were renovating and it was noisy

Self

8/10

Excellent

01 Nov 2024

christine

Good value for the money. All staff were impeccable and prompt with every request :) Room service was also good with many delicious choices. It was pleasurable to stay at the Sheraton and we will return. Thank you :)

Leisure Partner

10/10

Exceptional

26 Oct 2024

Sameh

Excellent

Warm hospitality, excellent location , reasonable prices and professional staff always smiling and welcoming you , view was wonderful from the room .
Thank you

Partner

10/10

Exceptional

24 Oct 2024

Allen

Beautiful view of the Mediterranean Sea.

Leisure Family

2/10

Poor

04 Oct 2024

Ahmed

Very bad at check in, room was poor, smelly and the staff was not professional

Partner

2/10

Poor

24 Sep 2024

masub

I got denied service upon arrival and now they will not give me refund.

Business

2/10

Poor

21 Sep 2024

Paul

The entrance of the hotel is very beautiful, however, once in the room it is very small, fixtures are dated, glass is chipped and metal is rusty and really not good, finishing is poor, needs updating and not a 5 star, rooms are more like 3 star.
Air con is also very poor and very old, once turned on it had water dripping out onto the floor and was not very cool.
They provide complimentary slippers however, only one pair for a two person room. Flooring in the room is chipped, old and very poor quality.
I have lots of pictures which i will be sending to Sheraton in my complaint about the hotel.
It was sold as a sea view room however was more of a side view and not a full sea view, also the balcony was so small there was barely enough room for one person to stand on it, no space for a chair to sit and enjoy the sea. Also gaps at the top of the balcony door so big that you can see light coming through it.
Glass shelves in the bathroom had large chips, shower rails were rusty, gaps in the ceiling tiles in the bathroom, also TV kept disconnection from the internet every few minutes.
Breakfast was ok and a good variety, however, there were no glasses and many dishes in the buffet were empty. we had to ask for a glass for fruit juice and the waiter put out 4 glasses which were immediately gone leaving it empty again. The tables next to ours was piled with empty plates and half eaten food from the previous occupants, this was like this for the full half an hour we sat there.

Friends_and_family Friends

10/10

Exceptional

09 Sep 2024

Loiy

Amazing stay

Business_and_leisure

10/10

Exceptional

08 Sep 2024

Magdi

Memorable time

Great service, friendly staff and breathtaking view

Partner

2/10

Poor

15 Aug 2024

Viyan

Avoid this hotel.

this hotel is disgusting, old and definitely not 5 star. I would say more like 2 star. The 1st room was missing items and smelt badly, 2nd room had no sea view that they offered me and smelt unpleasant. I requested in my reservation balcony sea view but that other room the hotel offered overlooked dirty old buildings that was stated a city view. Then was waited for 3 hours too be given another room which we had to accept because had a problem with my credit on my phone was finished due too been on hold to hotel.com and couldn’t get this sorted due too credit finishing.
so we had no choice to accept the 3rd offer. My check out couldn’t come fast enough. The drains smelt in the bathroom like sewers, the furniture was old. The corridor on the 8th floor smelt of stale stagnated water. Was bitten all over my face from something in the bed. The hotel beach wasn’t even open to go too this wasn’t mentioned either, too many guests complaining about things at the reception This was a total disaster from start to the finish. I checked out 6am because I needed to get out that place faster. I never enjoyed my stay or my break due to this problem..The room was old fashioned the bathroom shower was full of mould and grim in the bathroom, the bathroom was dirty and not to a high standard at all. The photos I will share . Dirty reception floors. The bedding covers was ripped in places. The sockets couldn’t be reached to use the iron .

Partner

2/10

Poor

15 Jul 2024

Azucena

THe hotel is very old and you can tell from everywhere. The only good thing is the bed though.

Also I think this hotel should be flagged with animal cruelty. They have a guard dog in the entrance that checks cars, the dog is bare bone thin and is locked in a small box where the sun is always hitting, you can tell how the dog breathes for life in a small little window. They also treat him very badly by pushing him, his dog bowl never has water. This is unnaceptable, Sheraton is an international chain and should take matters in this case. It was horrible and sad to see.

Business Self

10/10

Exceptional

08 Jul 2024

JOANNE

Everything

10/10

Exceptional

07 Jul 2024

ASMA

Although the furniture is old, the room was very clean, the staff very nice and friendly, the housekeepers were very respectful, close to touristic attractions 30 min walking to the tea island, 15-20 min by car to San Stefano mall, Alexandria bibliotheca, Roman theater, Qaitabay Citadel and 30 min to Catacombs of Kom el Shoqafa

Self

10/10

Exceptional

28 Jun 2024

saeed

A wonderful summer in Alexandria

Business Friends

10/10

Exceptional

16 Jun 2024

osama

Was amazing time with perfect service great customer service and room service and the food was very good thank you and see you again

Friends_and_family Family

4/10

Poor

26 May 2024

john

Not as what I expected ☹️

The hotel doesn’t come up to 5 stars rate. I got disappointed the rooms is designed for one bed but they jacked two beds Too small bathroom with manual bidet , old style furniture.
The sole two pros were the view from the balcony on the Montazah and the speedy response of the staff

Friends_and_family Friends

8/10

Excellent

22 May 2024

Melad

The staff and location are fantastic but the hotel is dated and in dire need of renovation.

Leisure Family_with_children

6/10

Pleasant

16 May 2024

Sameh

Excellent service and staff was very friendly and professional. However, the hotel needs urgent renovations.

6/10

Pleasant

16 Feb 2024

lama

The noise is the bad thing in that area only the rest was amazing

Leisure Partner

10/10

Exceptional

10 Feb 2024

Ahmad

I like the staff and services

2/10

Poor

09 Feb 2024

IHAB

Property need total update
Not 5 Star Definitely

Business

8/10

Excellent

26 Jan 2024

SAMER

Clean and staff is very polite, professional and welcoming.
The property is aging significantly and needs major renovation.
The surrounding area used to be top but it’s also getting older and more crowded

Leisure Friends

10/10

Exceptional

19 Jan 2024

Qutub Khan

Customer service

Leisure Partner

2/10

Poor

09 Jan 2024

Verified traveler

Do not stay here! Security cameras spy on you!

This hotel was like stepping into a time warp. It was old, grimy, and in need of a complete rehab. My room was noisy and overlooking a closed beach, which was useless. I couldn't enjoy the balcony due to construction noise. The room itself was dirty—I found tufts of hair under the bed—and the bathroom was so disgusting, I could barely use it. Everything about the hotel was completely outdated and depressing. I would expect more from a Sheraton. The worst part is, the hotel staff were watching us on security cameras, which was very unnerving. When my friend, who had his OWN room, and is basically like a brother to me, visited my room for five minutes to have coffee on the balcony, hotel security immediately called my room and told me he had to leave. I have no problem with the rules of the country, but I found it creepy that we were being watched on security cameras. It ruined our vacation. The next morning, breakfast was completely gross with watery coffee and old fruit. When we were checking out, there was an angry customer leaving the hotel and yelling at the top of his lungs. It was a miserable experience. I do not recommend this hotel. After one night, we cut our vacation short and left.

Friends_and_family Friends

6/10

Pleasant

01 Jan 2024

Jenna

Pros:
1. downtown, nice view from ocean-view rooms
2. Attentive staff, aside from rude reception woman
3. Kettle and fridge in room, daily water

Cons:
1. No hairdryer, no bathroom fan, no robes
2. Bathroom shampoos were just brand name bottles, filled with cheap soaps
3. Stayed for 10 nights, and they wouldnt even let me check in at 2:45pm, 15 minutes early.
4. Rude woman at reception
5. Breakfast $10 per person
6. They use nestle products; they should boycott for Gaza and use Egyptian water instead.

Leisure Family

10/10

Exceptional

06 Dec 2023

Shareef

Overall was very nice experience

Leisure Family

10/10

Exceptional

05 Dec 2023

Shareef

Nice experience

Leisure Partner

10/10

Exceptional

02 Dec 2023

Onsi

Everything is excellent

Business_and_leisure Family

8/10

Excellent

24 Nov 2023

Antonio Xavier

good

4/10

Poor

13 Nov 2023

Belqus

Disappointed for Sheraton

Old furniture with closed beach. Good services and good location.

Partner

8/10

Excellent

07 Nov 2023

Ehtesham

Need to update prayer

10/10

Exceptional

06 Nov 2023

Taahir

Sheraton Montazah Hotel is a great stay, with very clean rooms, a great balcony view of the Mediterranean Sea, including a nice pool, assistance from great friendly English speaking staff, also a nice bar with great selections plus live music ... I definitely would & will be returning

Business Self

10/10

Exceptional

17 Oct 2023

Victor

Nice property

Leisure Family

6/10

Pleasant

16 Oct 2023

Joanne

The staff were really warm and friendly but the hotel is tired and needs renovation, the corridors were dimly lit and smelled damp.

Leisure Self

10/10

Exceptional

04 Oct 2023

Asama

It was amazing service, location and staff!
5 stars everything

Leisure Family

2/10

Poor

28 Sep 2023

Kamal

DO NOT STAY THERE

The worst experience I have ever had in a hotel.
1. They advertised private beach that was
Closed.
2. The room smelled and the furniture was in a very bad condition.
3. No wi-fi
4. No amenities, not even paper and pencil.
5. The closets smelled so bad and partially broken.
6. The mini fridge wasn’t working.
7. Only one bath towel, and a broken shampoo bottle.
8. The pillows were very uncomfortable.
9. No remote for the air condition.
When I complained to the manager about all this, his response was “ we will try to fix it next time.

Friends_and_family Family

10/10

Exceptional

16 Sep 2023

shaaban

This hotel was excellent for our vacation

And the staff was great and helpful
And my wife and me very happy with the service specially MR Aymen make our stay
Joyful
Thank you all keep up great job
Shaaban Soliman

Business_and_leisure Family

6/10

Pleasant

29 Aug 2023

Manal

The property was old and the rooms were small .
service was good

2/10

Poor

10 Aug 2023

Gehan

So bad experience

4/10

Poor

27 Jul 2023

Medhat

Hotel needs too much improvement

Leisure Partner

2/10

Poor

22 Jul 2023

SHEYMA

Very very old hotel please

10/10

Exceptional

07 Jul 2023

Frances Margaret

The moment I arrived it wonderful reception good service

8/10

Excellent

27 Jun 2023

Mike

Over all it was good just some confusion happen when they told me i only can have breakfast for 1 on i paid for 2 but other than that it was good

Self

10/10

Exceptional

25 Jun 2023

Mohamed

Excellent hotel, beautiful view, professional staff

10/10

Exceptional

25 Jun 2023

Ouafaa

Staff is great especially Ayman at customer service and Nadia at room service .really staff is great makes you feel perdonal , welcome and at home . Thanks everyone.

Leisure Family

10/10

Exceptional

18 Jun 2023

Amr

Great location ,professional and friendly staff.

Leisure Family

10/10

Exceptional

04 Jun 2023

Ahmed

It was a Wonderful experience I stayed there
The staff excellent the service great everything there high quality , special thanks to the gust relations and the front disc they are a wonderful people ❤️
I enjoyed my stay there and I will be back

Business_and_leisure Family

10/10

Exceptional

01 Jun 2023

Mohamed

Next to the Montaza and the room had a great view of the sea.

Leisure Self

8/10

Excellent

17 May 2023

Tamara

Clean ..room service were excellent thank you Eman..all the staff were nice..the view was amazing..thank you all..

Leisure Partner

4/10

Poor

13 May 2023

Saeed

The property is outdated need a major remodeling
Rooms are very small
He staff is super nice and friendly
Location is a little bit far from the action

Leisure Family

10/10

Exceptional

09 May 2023

Passant

Sheraton Montazah hotel location is excellent. The sea view was magnificent and breathtaking. it has its own private beach and the breakfast had variety. Staff were very friendly and helpful.

Leisure Partner

10/10

Exceptional

24 Apr 2023

Milena

Very nice hotel where we were welcomed warmly by the staff. Comfortable room with a balcony overlooking the Mediterranean. Wonderful breakfast. Nice location with private beach across the street. Double decker buses stopping near the hotel are convenient to explore other areas of Alexandria.

Leisure Family

10/10

Exceptional

16 Apr 2023

Huda

Amazing

We would like to send special thanks to the managements and all the staff for making our stay very comfortable and welcoming we hope we see you soon and sure will recommend your hotel to our friends.

We Wish you all the success
And keep up the good work

Partner

10/10

Exceptional

11 Apr 2023

Mohamed

Very professional and friendly staff. Great view

10/10

Exceptional

05 Apr 2023

Lisa

I stayed here at the last minute on arrival in Alexandria and booked the room and a car online while waiting to board my flight. Not only did Mr. Yasser contact me to confirm the car I requested to pick me up at the airport but he met me at reception when I arrived at the hotel. The few days I was there were amazing and despite being located on the corniche, the room was quiet. The breakfast was also exceptional and the hotel even gave me a complementary fruit/dessert plate. I would definitely stay there again.

Leisure Self

10/10

Exceptional

06 Jan 2023

Magdi

Good

Business Self

10/10

Exceptional

17 Dec 2022

Mohamed

Excllent room with sea view. Friendly staff

8/10

Excellent

16 Dec 2022

Eyad

Excellent front disk, restaurant and room service personals, needs only a little effort to improve plumbing for attached bathrooms

Business_and_leisure Self

8/10

Excellent

12 Dec 2022

Hussein

One of the most decent stays in Alexandria, helpful and quick staff.
The room was fully ready with tasty welcome oriental desserts

Leisure Self

8/10

Excellent

22 Nov 2022

saeed

Network and Wi-Fi

Weak network and weak wifi

Business

10/10

Exceptional

13 Nov 2022

Mohamed

Very friendly staff. Everything was very well organized. Great view on the sea.

Leisure Self

6/10

Pleasant

16 Sep 2022

Mamdouh

Sea view was not available as promised. Hallways are old and dirty. Room door was old and cracked. Bathroom needs new plumbing. Drawers were dirty. Front desk address customers without order. Restaurant tables were not cleaned properly. People touched food and left it on serving plate. Wasn’t a pleasant stay. Not worth the money spent. Stayed in 3 stars properties much better than that.

Leisure Family

10/10

Exceptional

31 Jul 2022

Mohamed

Very friendly staff. My room was sea view as requested and everything was so comfortable. The private beach and the tent next to it have very nice food. I am very pleased with my stay. MOHAMED

2/10

Poor

25 Jul 2022

Ahmed

1. Liars staff
2. Furniture is old
3. Outside new-look is SO bad
4. Parking runs by homeless people who asks for more than the 100 LE
5. AC was not working
6. Rooms are VERY narrow

Leisure Family

2/10

Poor

03 Jul 2022

Ramy

Can you imagine a hotel 5 stars with no Handicap's room facility especially that was requested through booking . I am disappointed with expedia too as you just working as an agent & nothing will act concerning my view .

Business Partner

2/10

Poor

03 Jun 2022

EMAD

Very bad service, I paid for sea view room and they gave me room with construction view. Wi-Fi not working, kids pool out of service . Very bad experience .

4/10

Poor

29 May 2022

Tarek

1- room is too small.
2- bathroom is croudy, no floor drain, chinese are very poor.
3- no hair drier.
4- bed matrix is very soft... bad for backbone.

Friends_and_family Family

10/10

Exceptional

02 Apr 2022

yousef

Great time in a great hotel

Leisure

2/10

Poor

28 Feb 2022

Ahmed

Awful service and room

Leisure Family

10/10

Exceptional

11 Feb 2022

Effat mohammed helmi mahmoud

I didn't like only the poor wifi connection

Leisure Self

2/10

Poor

08 Feb 2022

hesham

Got sick and couldn't take the trip to Egypt but the hotel kept my money anyways

6/10

Pleasant

23 Jan 2022

Hassan

Room quality below average

Leisure Family_with_children

4/10

Poor

15 Jan 2022

BYOUNG YOUNG

All conditions are too old.

Friends_and_family Family

10/10

Exceptional

05 Jan 2022

Paul

Unbelievable, wonderful and very comfortable stay.

My son and were welcomed into the hotels staff family. Apart from one member of staff everyone are very friendly, helpful, professional, courteous, respectful, in fact we could not ask for anything better. Are wonderful stay, if you are thinking about staying in Alexandria do not stay anywhere else.
Thank you our new family.

Friends_and_family Family

6/10

Pleasant

27 Dec 2021

Dorothy

This hotel was at the end of the corniche and we went in December, so not many amenities to enjoy. We had an executive room with sea view which was smaller than I thought it would be. The bathroom was quite small and the toilet was slightly up against the wall. We told the people at the front desk we were interested In taking a tour and they were extremely helpful. We arranged to have the hotel car/driver take us around to the sites and wait for us. He was kind and made sure we got our tickets and into the site before leaving us and was always waiting for us when we came out. The price was about the same as if you got the tour outside the hotel, but Raymond was quite attentive and even suggested a fantastic restaurant so we could each lunch. If we were to stay here again, we probably wouldn’t splurge on the executive room; the food they served was okay, but the best food I ate was the food I had outside the restaurant. Breakfast was the same each morning while filling it wasn’t fantastic. The staff in the Executive lounge were attentive in the afternoon and evening and we received excellent service, but the mornings were hit and miss - sometimes you received good service and sometimes you didn’t. I don’t know the reason for the bad service in the mornings because they were not that busy. The lounge was definitely not somewhere that was comfortable and you wanted to hangout in. Overall the hotel was good, but I would probably not stay there again.

Leisure Partner

2/10

Poor

12 Oct 2021

Basel

Not much

Business_and_leisure Friends