Shangri-La Colombo

10/10

Exceptional

13 Mar 2026

Marlo

View and food

Family

10/10

Exceptional

09 Mar 2026

Ubin

Had a wonderful stay… A+ experience and highly recommended

Partner

10/10

Exceptional

07 Mar 2026

Michelle

Amazing. Great staff, location and restaurants. Breakfast was the best I’ve ever experienced. Also connected to a lovely mall.

Self

10/10

Exceptional

04 Mar 2026

Kee Beng

Probably, if not the best hotel in Colombo. I was assigned to a room that faces the sea as well as Biera Lake. The hotel, which is also accessible through one of the largest mall is a huge bonus. This gives plenty of options for food. The breakfast at the hotel was amazing. Certainly will return if I’m headed back to Colombo.

Self

10/10

Exceptional

01 Mar 2026

Ishai

Overall a great experience in a true 5 star. Everything is nice, modern, well maintained, with nice and helpful service. Pool is great and calm, spa is beautiful and professional, restaurants are very good. Breakfast is rich. In short, recommended.

Self

10/10

Exceptional

22 Feb 2026

mazen

Everything is great from the staff, to the room, to the amenities and location.

Self

10/10

Exceptional

21 Feb 2026

Renee

Beautiful hotel, good location, great staff, nice dinning options

Partner

10/10

Exceptional

14 Feb 2026

Joanne

Beautiful property. Amazing breakfast buffet.
Attentive staff.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Marnie

Staff were fabulous, super helpful. Room was beautiful and pool area was great with a big enough pool to actually do some laps. Breakfast was really great, plenty of options for everyone and really good food.

Only think I would say, I had sea view room on 18th floor, there was music event on the beach both nights so was very loud in room which meant I couldn't get a good sleep. If I stayed again I would go for a lake view room as this would likely be quieter, for the amount of time you actually spend looking out the window at the sea.... better to get a quiet sleep.
The hotel has direct access to the Galle Face Mall which is handy. Note that the ATM in Mall doesn't always work and the hotel doesn't have one.
The hotel seems to have a lot of events and the Tiki Bar on the roof was closed for private event when I was there which was a shame.
I really loved this hotel though and would stay there again.

Self

10/10

Exceptional

03 Feb 2026

MARC

All of the above

Partner

10/10

Exceptional

26 Jan 2026

Angela

Beautiful hotel, gorgeous rooms and helpful staff, would highly recommend

6/10

Pleasant

27 Dec 2025

marina

Not friendly or helpful when I called from the airport. Only 2 regular towels in the bathroom. No hand or face towels. No turn down.

Leisure Family

10/10

Exceptional

25 Dec 2025

Mahadevan

Yes

Leisure Family

2/10

Poor

21 Dec 2025

Michael

The hotel just didn’t seem to work. Check in was massively slow, the room was not ready when we arrived after check in time and the hotel amenities were just not great. Capital bar was ok but a little bit underwhelming, room service took forever and the room felt tired. One time room service even quizzed my logic for ordering. Wish I had stayed at the resort a day longer and got a 03:00 transfer.

Leisure

6/10

Pleasant

08 Dec 2025

David

Staff were kind. Hotel is typical corporate hotel

Leisure Partner

10/10

Exceptional

05 Dec 2025

Mario

wonderful country with amazing people! Looking forward coming back again

10/10

Exceptional

29 Nov 2025

Aisalan

Everything was great. Room service, staff and especially the breakfast buffet. I will definitely come back here.

Leisure Self

10/10

Exceptional

28 Nov 2025

Tyler

Great stay, fantastic room, and outstanding staff.

Partner

10/10

Exceptional

28 Nov 2025

Tyler

A+ experience, in particular the responsive and friendly staff.

10/10

Exceptional

27 Nov 2025

martin

pofessional all round service cleanliness have never stayed at a Shangri-la hotel before and was really impressed generally.with everything.

Leisure Partner

6/10

Pleasant

27 Nov 2025

Riaz

Room supposed to be Ocean view but it was partial ocean view!
Check out and check in takes very long.

Leisure Partner

10/10

Exceptional

27 Nov 2025

Haji

The breakfast was just too good

Business

10/10

Exceptional

25 Nov 2025

James

Sexy

Leisure Pet

10/10

Exceptional

22 Nov 2025

Claire

Everything was perfect

10/10

Exceptional

15 Nov 2025

Sharlene

To be in the position where your children become unwell overseas is extremely stressful, we were fortunate however to experience a service at Shangri-la Colombo that went above and beyond my expectations of any accomodation. A particular mention to the chefs- particularly the head chef who prepared special meals to accomodate my 2 year old sons recovery, the restaurant staff, the hotel staff who daily asked of my childrens wellbeing & empathising being parents themselves. The volume of housekeeping we required was WELL above our quota but not once was there a single comment. A particular mention of the restaurant manager (Maki); who on one occasion upon seeing my level of distress experiencing this kind of event while being away from home responded- \"while you are away from home, separated from your own family- you become a part of ours here\", numerous occasions during our stay you offered if we required \"absolutely any assistance\" possible to simply contact you, this individual is an absolute asset to Shangri-la chain, i can't emphasize that enough, he was incredibly helpful. I realise there is a certain level of expectation when staying at higher end accomodation, this experience excelled above and beyond. I would without hesitation recommend any family stay here, it's especially when the unexpected occurs travelling this kind of support exceeds any monetary considerations. Thank you Shangri-la Colombo!!! ❤️🇱🇰

Leisure Family

10/10

Exceptional

12 Nov 2025

Fateha

Such a great hotel, such great food and the service was excellent! Pasan was great providing us with copious chai, non stop requests and was great all round, Eranda was excellent too. I wish I remembered everyone’s name, but would recommend the stay for their service alone - couldn’t do enough for us. Hotel rooms were clean, would recommend their half board option (some of the best food we had in Sri Lanka) and great shower facility too.

Leisure Family

6/10

Pleasant

08 Nov 2025

Sanjeewa

Confusing check in and somewhat indifferent check in staff

10/10

Exceptional

07 Nov 2025

Janet

Room was impeccable, staff was extremely friendly and the fact that it was connected to the mall was a major plus

10/10

Exceptional

05 Nov 2025

Paul

Great room, amenities and lobby were fantastic.

10/10

Exceptional

25 Oct 2025

andrew

Hotel in line with normal Shangri-La standards. Team here however was absolutely superb - helpful, friendly, great fun people. They made the stay particularly enjoyable. Breakfast is solid 5 star level with good, diverse buffet; the capital bar is wonderful, world standard. Food and beverage was strong throughout. Will stay here again.

10/10

Exceptional

24 Oct 2025

HASSAN

Overall, friendly, clean and modern

Business_and_leisure Self

10/10

Exceptional

24 Oct 2025

mallika

Great

10/10

Exceptional

21 Oct 2025

Mudi

We recently had the pleasure of staying at Shangri-La Colombo from 14th to 19th October 2025, and I wanted to take a moment to express our heartfelt appreciation for the exceptional hospitality we experienced throughout our stay.
While every member of the team was attentive, courteous, and welcoming, we would especially like to extend a special shout-out to Chef Dishan and Pradeep from the Central restaurant. Their genuine warmth, professionalism, and personal attention truly elevated our mornings. Each day, they went above and beyond to ensure our breakfast experience was not only delicious but also memorable. From remembering our preferences to greeting us with a smile and kind words, they made us feel right at home.
It’s rare to come across such dedication and passion in hospitality, and we are incredibly grateful for the care and attention they showed us. Thanks to them, our mornings started on a high note, setting the tone for wonderful days in Colombo.
We look forward to returning to Shangri-La Colombo in the future and hope to see these two outstanding team members again. Please pass on our sincere thanks and appreciation to Chef Dishan and Pradeep for making our stay so special.

Leisure Family

10/10

Exceptional

12 Sep 2025

SUMEDHA

The room was clean comfortable and I kept oversleeping on the bed. Being right next One Galle Face helped provide a variety of shopping and culinary options. Hotel staff were very polite and helpful.

Leisure Self

10/10

Exceptional

10 Sep 2025

Dipika

Everything was great!

Leisure Family

10/10

Exceptional

10 Sep 2025

Dipika

Service was great! Atmosphere was great! Quality of Room, Food & Beverage was great!

Leisure Family

6/10

Pleasant

24 Aug 2025

sinthubiravi

The service and staff were exceptional. We stayed there for five nights. We are a family of four and the room was a bit tight, with two double beds. Being connected to the One Galle Face mall was very convenient. My wife liked that but I'm not a big mall person so there was limited benefit for me. The food options at the hotel for a vegan were quite limited, and there was low appetite for customising dishes (which is somewhat understandable in such a big hotel). My main gripe would be how salty and oily the food was - even when we asked for salt to be withheld on the kids' chips for example. The kids loved the pool area and the pool was still reasonably warm even at 7pm.

Leisure Family

10/10

Exceptional

05 Aug 2025

rajanikanth

Amazing Customer Service!

We were a family of 4 stayed at Shangri-La Colombo for 2 nights 3 days.

Friends_and_family Family

10/10

Exceptional

03 Aug 2025

Jehangir

Excellent

Business_and_leisure Family_with_children

10/10

Exceptional

01 Aug 2025

Anuruthan

Quick check in/out. Clean/Comfortable room and washroom comparable to western standards. Connected to Galle face mall. Daily room cleaning. Nice exterior pool on 4th floor overlooking the Galle face beach.

Leisure Family_with_children

10/10

Exceptional

29 Jul 2025

David

Amazing service, breakfast buffet and the Shang Palace is definitely worth a visit! A perfect place to unwind and get over jet lag.

Leisure Family

8/10

Excellent

26 Jul 2025

Manoj

Average hotel

Not what I expected from Shangri la brand but it’s okay ! There are many areas where they can improve one of them is service staff near the smoking zone cafe. Either they are super busy or they won’t bother about guests at all. You keep asking for coffee or something and they will make sure you have to ask a couple of time before they serve you one

Business

8/10

Excellent

25 Jul 2025

Waheeda

\"Excellent Stay with a Minor Breakfast Hiccup\"

We recently stayed at the Shangri-La Hotel in Colombo and had an overall excellent experience. The hotel itself is beautiful, impeccably clean, and the service throughout was professional and warm. Our room was spacious, comfortable, and well-maintained, and the facilities throughout the hotel were of a very high standard.

The only reason I am not giving a full five-star rating is due to the breakfast experience on our first morning, which unfortunately did not meet the expectations one would have of a hotel of this calibre. We were seated in a far section not typically used for breakfast, which was quite far from the food stations and had no staff presence to assist us. The egg station was understaffed, with only one chef and limited service plates, and basic condiments like salt and pepper were missing from the tables. Additionally, only instant oats were available rather than cooked oats, and there was no hot milk jug provided—something we've found standard at other five-star hotels.

That said, we are pleased to note that these issues were addressed in the following days, and the breakfast experience significantly improved, reflecting the service standard we expected from Shangri-La.

Despite the rocky start to our mornings, we thoroughly enjoyed our stay and would happily return. Thank you to the staff for making the rest of our visit so enjoyable.

Partner

10/10

Exceptional

20 Jul 2025

Shubhaganth

Best recommendation to use this hotel and save time to walk around mall and good tasty.

Family_with_children

10/10

Exceptional

17 Jul 2025

ENOKA

Excellent service by all departments. I enjoyed my stay which was over a week and definitely looking forward for my next stay.

10/10

Exceptional

16 Jul 2025

Jaslyn

Wonderful

Great breakfast, loved the pettah tea! Excellent location. Nice rooms, great spa, friendly service. Will definitely stay again.

Partner

10/10

Exceptional

14 Jul 2025

David

Honeymoon Stay in Colombo

Stay was amazing very beautiful hotel with awesome amenities. Was upgraded for honeymoon. On site coffee shop baker and capital bar were great stops and meals

10/10

Exceptional

07 Jul 2025

sobiya

I liked the customer service, room maintenance.
All over we liked the hotel

Leisure Family_with_children

10/10

Exceptional

05 Jul 2025

Sivagnanam

amazing stay. best of the best in-terms of hospitality in Colombo.

8/10

Excellent

01 Jul 2025

Rohan

2 night stay.

Good location of hotel. Clean and friendly service. Only issue was check in was very slow even though there was no rush.

Friends_and_family Family

10/10

Exceptional

01 Jul 2025

Yohan

The hotel, location and staff are absolutely amazing. We loved our stay and will be retuning back in a weeks time to continue our stay.

Leisure Family

8/10

Excellent

13 Jun 2025

Sharon

The hotel was safe clean. Great breakfast

Leisure Family

10/10

Exceptional

11 Jun 2025

Adil

The hotel was very nice and clean. The rooms were decent in size, and the bathroom was bigger than usual. The service was excellent from the breakfast staff to the pool area staff.

Leisure Family

10/10

Exceptional

09 Jun 2025

joanne

Perfect

Beautiful perfect hotel. Staff excellent friendly and helpful . Breakfast amazing. Will definitely return

Partner

10/10

Exceptional

28 May 2025

Sai

Absolutely amazing stay at Shangri-La Colombo! The hotel is stunning and super comfortable, but what really stood out was the incredible service.

Special thanks to Nisal at the front desk—so professional and helpful—and Ishani in the lobby lounge, who was warm, friendly, and made us feel truly welcome.

Everything from check-in to check-out was seamless. Highly recommend and can’t wait to come back!

Friends_and_family Family

10/10

Exceptional

20 May 2025

meshal

So so nice hotel I recommend for all

10/10

Exceptional

04 May 2025

Verified traveler

Family holiday

Had three night stay while on personal visit to the ISLAND. It was very pleasant stay. Everything was very close to where we wanted to be.centre of town with the view to the INDIAN OCEAN.

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

Eshwer

What truly sets this hotel apart is the exceptional staff. The team at the central restaurant was absolutely brilliant — attentive, friendly, and incredibly professional, making every meal a memorable experience. Equally impressive were the concierge staff, who went above and beyond to ensure our stay was seamless and enjoyable. Their knowledge, warmth, and dedication to service made a lasting impression. A truly outstanding experience thanks to the people who work there.

Leisure Family

8/10

Excellent

13 Apr 2025

Tania

Facilities of the property and ambience was great. Rooms were clean and turned down service daily which was excellent stuff for very friendly and helpful. Unfortunately not many authentic Sri Lankan dishes in the flavour was lacking by saying that there was loads of dishes and condiments mainly orientated to its Indian food. overall experience was good.

Leisure

8/10

Excellent

12 Apr 2025

Anita

Staff were very friendly and accommodating

Leisure Friends

10/10

Exceptional

11 Apr 2025

Harpreet

Staff and facilities were amazing. Wouldnt stay anywhere else in Colombo

Leisure Family_with_children

10/10

Exceptional

01 Apr 2025

Mehdi

Best in colombo

Leisure Family

10/10

Exceptional

01 Apr 2025

Mehdi

Best in Colombo

Leisure Family

2/10

Poor

29 Mar 2025

Akhila

Don’t feel like five star hotel and some staffs are racist

Business_and_leisure Family

10/10

Exceptional

11 Mar 2025

Naresh

Good Hotel

Probably the best in Srilanka

Friends_and_family Family

10/10

Exceptional

03 Mar 2025

Malka

Pure Luxury!

Pure luxury and it was fantastic! We were upgraded to an apartment and it was so fabulous! Excellent attention to detail and a staff who went out of their way to make sure we were comfortable. Only regret is that we weren't able to stay longer. But we will come back!

Partner

8/10

Excellent

28 Feb 2025

Selvarajan

Had a good stay, the reviews had conditioned us to expect more but we realize that reviews are personal.

Leisure

8/10

Excellent

27 Feb 2025

Khan

Great breakfast and right near the mall. Rooms were of decent size but you could hear the music from downstairs when you are in the lower floors. I had issues getting an uber from the front entrance, as there is a lot of security. The sites are a bit away from the hotel but I knew beforehand. The area around the hotel can get busy due to the mall and the sea area in front of it.

Leisure Family

10/10

Exceptional

21 Feb 2025

Mathumitha

It was the perfect way to end off our vacation in Colombo. The location was great since it was connected to the mall and the service was impeccable.

Leisure Family_with_children

10/10

Exceptional

17 Feb 2025

Yildiz

Hospitality was top notch. They attended our needs before even we mentioned it.
Deshani was amazing.

Leisure Partner

10/10

Exceptional

06 Feb 2025

DHIRESH

Wonderful hotel with great service and restaurants and attention to detail. Staff go beyond to make you feel welcome!

Leisure Family_with_children

10/10

Exceptional

05 Feb 2025

Sriyan

The propert awesome, food to die for, sumptuous clean fresh and it was a culinary delight. Now the service was out of this world. Courteous, professional and respectful and indiscriminate. Met the general manager in the lobby helping out with his staff which defines the caliber of service displayed by his fellow workers. Harts off to the the staff

Friends_and_family Family

10/10

Exceptional

12 Jan 2025

FRANCIS

excellent staff

All the staff was excellent, very courteous and efficient. Dinesh helped us with a speedy checkout.

Friends_and_family Family

10/10

Exceptional

12 Jan 2025

Sarit

The staff was super helpful and the the whole process was very seemless from airport transfers to check in in our room and then very easy check out.

Leisure Family_with_children

8/10

Excellent

10 Jan 2025

Sharon

The Shangri-La is a beautiful hotel and a happy place to be in. The service at the Lounge bar was somewhat slow but the staff were always courteous and kind.
Overall, it is a super hotel, and I will definitely come back again.

10/10

Exceptional

03 Jan 2025

Dmitry

Very nice location everyone is very friendly

Leisure Partner

8/10

Excellent

03 Jan 2025

Hassan Meralli

Nice property
Luxurious
Breakfast is big

Leisure Partner

10/10

Exceptional

30 Dec 2024

Katie

Excellent location and wonderfully maintained hotel and atmosphere.

Business_and_leisure Family

10/10

Exceptional

28 Dec 2024

Tianja

Lovely property in a great area. Staff is exceptional.

Leisure Friends

10/10

Exceptional

26 Dec 2024

Katie

Shangri-La has a name as the best hotel in Colombo among our friends and even with very high expectations they exceeded them! The rooms, room service, and staff were all excellent. We extended our stay by another week!

Aslam was doing such a great job clearing and bringing us anything we needed. He was really sweet with our kids as well.

Rusiru made my kids their favorite pancakes each morning and he was working really hard and constantly had fresh French toast, pancakes, and waffles out just in time for all the guests. He was very happy and kind!

Business_and_leisure Family_with_children

10/10

Exceptional

05 Dec 2024

Wei Jian

The hotel was clean and quiet. I stayed on first week of Dec, occupancy seems pretty low if I judged it based on the number of room lights that were on during evening/night time. Staffs greeted me everywhere I go.
Breakfast food was alright, i would say variety is alright, taste wise was a little blend in general.
Hot food was not warm enough, except for curry.
Gym was huge and had a lot of machines available.
There is only a shopping mall nearby.
There is also a beach nearby, but other than that not much places of interest within walking distance.
Overall, still a good stay.

Business_and_leisure Self

10/10

Exceptional

05 Dec 2024

Lalith

Excellent service

10/10

Exceptional

30 Nov 2024

HASSAN

Staff hospitality
Specially front desk Poorni

Business Self

10/10

Exceptional

20 Nov 2024

Huong Chi

The room is spaces with nice view. Excellent services from staffs. Love the bar with nice atmosphere and live music.

Business

8/10

Excellent

13 Nov 2024

Karl

nice Stay

10/10

Exceptional

28 Oct 2024

Shadath

Stay in colombo

Stay was very delightful. Service was excellent. Great bar with live music and exceptional bar staff.
Overall price is a bit high for stay in Sri lanka compared to the hotels around the area.

Partner

8/10

Excellent

27 Oct 2024

Marion

A little overpriced, but a good overall stay.

10/10

Exceptional

23 Oct 2024

Uppiliappan

excellent. immaculate facilities and extremely friendly service!!

Leisure Friends

10/10

Exceptional

08 Oct 2024

Vidyaram

Great service

Business_and_leisure Partner

8/10

Excellent

24 Sep 2024

Balarani

Beautiful place and comfortable stay

Business_and_leisure Partner

10/10

Exceptional

11 Sep 2024

Dilshad

Excellent service, food, accommodation and location.

8/10

Excellent

31 Aug 2024

VIRENDER

Good

Leisure Family_with_children

10/10

Exceptional

28 Aug 2024

amila

The world class customer service reprofessional and courteous staff

Leisure Friends

10/10

Exceptional

11 Aug 2024

wenkai

Great location, the staff members are very friendly and knowledgeable

Leisure Family

10/10

Exceptional

27 Jul 2024

Priyan

Excellent hotel

Leisure Family_with_children

10/10

Exceptional

21 Jul 2024

Fathima

Excellent service!

Amazing amazing! It was for my mums birthday and the team went aboge and beyond with balloons, cake and drcorations.

10/10

Exceptional

15 Jul 2024

Lasath

During the late hours of the evening, when my family and I were waiting, sitting in the lounge area was extremely helpful as it provided some comfort as we waited for our taxi. What we did not particularly find helpful was at breakfast we asked for coffee and the lady took our order but we did not get our coffee after asking twice.

Leisure Family_with_children

4/10

Poor

21 Jun 2024

Raj

Asked me for a deposit of LKR 100,000 but still wouldn't bill the bar tab to my room, and demanded cash. Only backed off when I asked to speak to the manager.
The check in process was also annoying because the key card didn't work on my room door and I had to come back to the front desk.
The bell boy delivered my bag to a different room, even though my room number was clearly marked on the tag.
After checking out, when the bag was being loaded, I noticed my kit bag side pockets were unzipped and opened in two places.

Leisure Family

10/10

Exceptional

22 May 2024

Rexie

Very pleasant stay. All facilitates like shopping is conveniently located.

Leisure Family

10/10

Exceptional

18 May 2024

Rexie

Very pleasant stay. Enjoyed