Name: Crowne Plaza Princeton - Conference Center
Address: 900 Scudders Mill Road, Plainsboro, 08536, US

10/10

Exceptional

21 Jul 2026

LUISA

Place was good and easy to get around. Staff was nice.

Family_with_children

10/10

Exceptional

21 Jul 2026

Christine

Great place to stay. Amazing staff!!!

Partner

10/10

Exceptional

20 Jul 2026

Yenedy

Good hotel

4/10

Poor

18 Jul 2026

Anurag

Very dilapidated property and lot of broken things.. elevator buttons not working.. things missing from room.. stained stuff..

8/10

Excellent

17 Jul 2026

Vincent

Nothing else to add.

10/10

Exceptional

16 Jul 2026

Johanne

Good place

Partner

10/10

Exceptional

14 Jul 2026

Cerise

Check in the first night went very smoothly, we were supposed to stay at a different hotel the next night but this place was much nicer than expected so we extended our stay. Our only complaint was the breakfast we paid extra for, Food was not good at all and the wait to get assistance in the buffet area was frustrating. Other than this everything else was good. I’d book another stay and recommend to others.

Family_with_children

8/10

Excellent

11 Jul 2026

Maria

It was a very hot weekend and the air was broken and a lot of the different spots in the hotel, had to move rooms due to the fact that the air wasn’t working.

Partner

4/10

Poor

08 Jul 2026

lauren

It was pretty dirty. Staff were ok

10/10

Exceptional

08 Jul 2026

Destiny

N/a n n nxnxcncnnc

10/10

Exceptional

07 Jul 2026

Rachel

Excellent hotel. Good quality mattress. Quiet. Nice garden feel. Free and easy parking. Sweet front desk. I sometimes wish I could live here like Eloise.
:)

Self

6/10

Pleasant

05 Jul 2026

FALONY

Woke up early morning yesterday for breakfast. Food was cold. And today couldn't be seated do to it being busy. For a hotel this big shouldn't have to wait to be seated after paying your money for breakfast. Should have an open space like other hotels do that way the guest wont have to wait to ge seated to eat. They need to update the basketball court too hot in their no type of air. Where u watch TV abd shoot pool its hot up there needs central air and not a fan. Tennis court wasnt open. Didnt see a trail walking path like they stated online. Other then that it was ok stay for the weekend.

Partner

2/10

Poor

04 Jul 2026

Inela

Terrible customer service before check in. Water was shut off for majority of an entire day, shower curtain missing, uncomfortable bed, location is very out the way

Partner

10/10

Exceptional

04 Jul 2026

Carlos

Great place & staff

Partner

8/10

Excellent

03 Jul 2026

Muhammad Faisal

Good and comfortable hotel

10/10

Exceptional

01 Jul 2026

DARSHANA

Excellent

Family

10/10

Exceptional

30 Jun 2026

Richard

The property was quiet, clean and isolated while my wife and I prefer especially when it’s our couples trip. The only complaint I have is the refrigerator didn’t cool well and out dated TVs. Over then that my wife and I had great stay we will be back again.

Partner

10/10

Exceptional

30 Jun 2026

Tony

Very pleasant stay, thanks!

10/10

Exceptional

29 Jun 2026

Rafael

Clean room and facilites, I really enjoyed staying here. Breakfast could be cheaper, considering it's buffet style.

Self

2/10

Poor

29 Jun 2026

Teresa

I was very disappointed with my stay. The lobby and hallway carpets were dirty when we arrived, and they were still dirty when we checked out the next morning.
At check-in, the front desk agent asked us to wait for our room. While we were sitting there, I watched him check in two other guests before us. Only after I asked about our room did he say he was “just going to come get us.”
While in the lobby, I repeatedly saw a child running barefoot between the lobby and the pool area. No staff member addressed it, which made me uncomfortable using the pool.
We also couldn’t enjoy the amenities we booked the hotel for. The pool table was occupied by children playing around, making it unavailable, and the outdoor seating area by the pool was locked.
The front entrance was also covered with cigarette butts around the tables and chairs, creating a poor first impression.
Overall, the hotel lacked cleanliness, the amenities were unavailable or poorly managed, and the customer service at check-in was disappointing. I expected a much better experience.

Partner

8/10

Excellent

29 Jun 2026

Katharine

It was nice having breakfast provided so that I didn’t have to go looking for it elsewhere. The staff were pretty helpful though sometimes there wasn’t always someone present at the front desk. The lobby was pretty loud, but it was the night the New York Knicks won the championship so that was understandable. The only real complaint I had was that the hotel wasn’t close to anything.

Self

10/10

Exceptional

29 Jun 2026

yury

Breakfast is plentiful and tasty.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Tahmidur Rahman

Great stay

Partner

2/10

Poor

28 Jun 2026

John

Worst service I’ve ever received at a major hotel except for the gentleman responsible for the pool.

Partner

10/10

Exceptional

27 Jun 2026

Vivian

Nice breakfast buffet, room needs to be updated. Rooms are nice and clean. Staff was friendly.

Partner

6/10

Pleasant

26 Jun 2026

Ray

A lot of the staff was was unhelpful, and it’s taking forever to receive my security deposit back. Going on two weeks now.

Partner

8/10

Excellent

25 Jun 2026

Lamont

People with positive intentions an attitude

10/10

Exceptional

24 Jun 2026

Susan

Excellent hotel a little off the beaten path. The room was fantastic, as was the breakfast, and it was great value for money. A perfect place to stop when breaking up a long road trip.

Self

6/10

Pleasant

23 Jun 2026

Lori S

Breakfast staff particularly friendly and helpful. A big problem for us: no luggage carts were available, either in the evening when we checked in, or the morning when we checked out. The front desk staff were not helpful. When we checked in we were told that “all six carts were upstairs somewhere,” and when we checked out we were told that there was a pageant at the hotel and they were using all the carts. I wonder why this problem could not have been easily solved by the staff retrieving all or some of the carts (or why the hotel didn’t have more than 6 carts on hand--they seem to regularly host events; as well as teams with a lot of equipment).

Partner

10/10

Exceptional

22 Jun 2026

Rachel

I enjoyed my stay here very much. It is clean and well run. The staff are responsive and gracious. Jennifer at the front desk (as well as Juls) were immensely helpful to help me find a nice room and help me recover something I accidentally left in the room. Tips: 1. Ask for a high floor to reduce noise if you can as it is NYC. 2. Bring your own shampoo and conditioner if you have certain brands you prefer. Otherwise you can use the hotel brand. 3. Walk down the block to have a snack or breakfast at Essen. 4. Be prepared for lots of Europeans this July who are here for the World Cup!!

Self

10/10

Exceptional

22 Jun 2026

Nancy

Pretty conference hotel with free parking!

Self

6/10

Pleasant

22 Jun 2026

Adam

I recently spent 1 night at the hotel and I found it to be past its prime and a little depressing to be honest. My room on the first floor had a very unusual/musty smell to it. I feel like the property/rooms are in serious need of an update. All in all, I'd stay there in again if I had to but it certainly wouldn't be my first choice and first recommendation.

Self

6/10

Pleasant

21 Jun 2026

Scott

The lobby and elevator were high traffic areas with visible crud that needed a good scrubbing. The room was great, clean, and the bed was super comfortable. Amenities were average but useful. The shower was hot. The bar was good but the one bartender was not attentive. The manager that showed up was awesome.

Family

4/10

Poor

20 Jun 2026

Ivan

dirty everywhere, but specifically non-functioning no air conditioning in gym: super hot there with everything including water dispenser filthy. Teenagers dangerously running their cars on the parking property, dirty outside as well.

Self

10/10

Exceptional

19 Jun 2026

Sherry

Plenty of parking, clean rooms.

Partner

8/10

Excellent

18 Jun 2026

Oluwatofunmi

Clean room everything was good and nice

Partner

10/10

Exceptional

17 Jun 2026

Lowensky

Really nice place good for price

Partner

4/10

Poor

16 Jun 2026

Lyia

The photo they used is fake misleading photo. The hotel's entrance does not look like the picture that was posted online. when I told the front desk, they said, oh well, it's not their fault.
And when I checked out, I mentioned to the guy at the front desk again, and he said, he's new, he doesn't know anything
Then, I called Hotel.com customer service and mentioned about it.They said they would bring it up to the management and get back to me.But until now, nobody got back to me
Basically, the hotel is misleading and it's full advertising. Basically no one cares I guess. I should get some money back due to fault advertising

Partner

10/10

Exceptional

16 Jun 2026

Rachel

This property is clean, quiet, beds are super comfortable and the food/wine is good for dinner at the restaurant upstairs. It is very close to downtown Princeton and Plainsboro. The staff are nice. I really like it here. Actually it is one of my favorite hotels.

Self

10/10

Exceptional

15 Jun 2026

Ralph

All around great experience. I am definitely staying again.

Self

10/10

Exceptional

14 Jun 2026

Yaping

Good location and clean room.

2/10

Poor

13 Jun 2026

Tim

Terrible experience and will never stay at this hotel again. Staff is untrained and frankly useless. Front desk doesn't know how to use the software, housekeeping staff left room dirty and the staff in the restaurant were truly useless. Bartender could make drinks correctly, food was awful. Then they couldn't proces my credit card. Took the on duty manager nearly 15 minutes to come and address. Staff was completely untrained and it was obviously. Management should be fired.

Partner

6/10

Pleasant

13 Jun 2026

Jill

Not a good experience! I received barely a welcome when I walked up to register at the front desk. This was after waiting for more than 10 minutes being first in line. The staff does not wear name tags which I found unusual. I had to ask them for their names. I had requested a microwave but none were available. There was no followup to let me know that there was none available for my stay. Parking is terrible…far away from the hotel. The TV was virtually useless… even after being looked at by hotel staff. It continued to pixelate and I couldn’t watch it at all. The shower door handle was loose which was dangerous and definitely unsafe. The front desk staff was supposed to speak to the manager but I have yet to hear back from the hotel manager. Truly a poor and disappointing experience at this Crown Plaza Hotel. ☹️

Self

10/10

Exceptional

12 Jun 2026

Latrice

Air is needed in the recreation area but otherwise it’s an awesome area

Friends

10/10

Exceptional

11 Jun 2026

Julie

Room was large and quiet,

10/10

Exceptional

11 Jun 2026

Wladimir

The suite was alright. The staff was professional.
One thing that needs to be checked is the ac unit. The noise
from the compressor was abnormally loud. Fortunately, the fact we were so tired from our long drive helped us to overcome the inconvenience it was causing.

Partner

10/10

Exceptional

09 Jun 2026

Aston

Our stay was truly delightful, exceeding all our expectations in terms of staff, accommodations, and every other aspect. We would gladly award it five stars.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Anthony

Clean, nice room. Parking was an issue, big lot but a walk to hotel, especially in the rain.

Self

10/10

Exceptional

09 Jun 2026

Marc

It was a nice experience, would stay there again. Clean well equipped facilities and rooms, fairly well maintained and friendly staff.

Self

6/10

Pleasant

08 Jun 2026

Krista

They checked me into my first room that had not been cleaned and smelled of smoke. The sheets were not changed, and the phone did not work. They then moved me to a different floor, and the room was clean, but the mini fridge did not work. The lobby was dirty the outside of the building looked old and dirty. Would not return.

Self

10/10

Exceptional

08 Jun 2026

Samantha

Clean room and friendly staff

10/10

Exceptional

08 Jun 2026

Stephanie

Convenient and comfortable place to stay within ten minute drive to Princeton.

10/10

Exceptional

07 Jun 2026

hicham

Super friendly staff, clean hotel.

10/10

Exceptional

07 Jun 2026

Marissa

Great hotel needs microwaves in the room but was otherwise a beautiful place would return. Staff was excellent!!

Business Self

10/10

Exceptional

07 Jun 2026

Artem

I got a discounted price, and I thought there must be a catch somewhere. When I arrived and checked in, it turned out my room was right next to the elevator, and I thought: a-ha, now I know. But the elevator was surprisingly quiet. It did not bother me at all.

There was only one unfortunate detail. The 2nd day of my stay was planned such that I pop into my hotel room for one hour between two different local trips, and I had this limited time to cool down an important bottle that I've just purchased and needed for the 2nd trip. It turned out that the fridge was turned OFF. It took me some effort to plug it in, and, of course, it did not pump enough cold in the limited time I had, so the cooling task failed. They would probably bring an ice bucket if I insisted, but I did not bother. Perhaps this is not a good practice to keep the fridge turned OFF before gust arrives. In any case, I unplugged it before checking out, in case there was some good reason for it, and I left the plug very visible, such that the next guest does not face the same unexpected situation.

Self

10/10

Exceptional

07 Jun 2026

Jamika

The stay was a delight check in was quick and easy the front desk clerk Makayla was awesome only thing I would recommend is the hotel provide the rooms with microwave the constant going downstairs to heat food up is an inconvenience but other than that my stay was awesome

Partner

10/10

Exceptional

06 Jun 2026

Jennifer

The rooms were clean and comfortable. Lots of great amenities including free coffee and a restaurant on site. Pretty view of the river too

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Joseph

All good.

Business

10/10

Exceptional

06 Jun 2026

Sara

The room was clean and very quiet

Self

10/10

Exceptional

05 Jun 2026

Ramona

When I arrived I noticed the grounds were clean and well maintained. Glad to have free parking. At check in I was greeted and quickly checked in. My room was clean and the air conditioning was working! I did spend time in the lounge space before having dinner. The meal was delicious and staff were very friendly and attentive. I would definitely come back for an extended stay.

Self

10/10

Exceptional

05 Jun 2026

Vivian

Great location awesome price for the place

Self

10/10

Exceptional

03 Jun 2026

Derek

Very nice stay. I was able to get a great price on the room, via a Hotels.com discount. But the room, the grounds, everything, far exceeded my expectations. The only bad part is that I was too exhausted to enjoy most of it. I checked in early and went to sleep until about 9 pm. There are lots of places to eat near the hotel, so I was able to run and grab something and get back in about 10 minutes. Then I went back to sleep and slept through breakfast! That sad part is that the only thing I remember about the place was the beautiful lake view, the oversized lobby, the bar on the 2nd floor, and the bed and the shower. I was so tired it was a chore just to get around to enjoying the comfort of the place. The staff was very nice. From the receptionist, (I hope I'm right about this...I think her name was Jennifer.) who was beyond polite and helpful, and put up with my incessant sleepy rambling when I checked in, to the cleaning staff, who didn't speak English, but made sure I had enough of everything that I might need. Parking is in a weird spot a little short walk from the front of the hotel, but there were plenty of spots. If I ever travel that way again, I will definitely seek out this hotel. I'm looking forward to enjoying the breakfast and the grill. Highly recommended.

Self

10/10

Exceptional

31 May 2026

Eutrina

It needs a little more TLC. Hallways need to be kept clean. Guest details need to be added

Partner

8/10

Excellent

31 May 2026

Michael

Everything was fine. Just would be great to have sleepers.

Friends

10/10

Exceptional

31 May 2026

Vanessa

Overall, my stay at the hotel was pleasant. The room was clean, comfortable, and the hotel itself was well-maintained. Most aspects of my experience were positive.

However, I was disappointed with my experience at the bar. I noticed a $15 drink on my bill that I never ordered. When I brought it to the bartender's attention, she apologized and removed the charge, which I appreciated.

Unfortunately, the service afterward was not satisfactory. The first cocktail I ordered was excellent, but the second one was poorly made and almost undrinkable. After only a few sips, I decided to leave it. When I expressed my concern, the bartender seemed indifferent and made no effort to address the issue or ensure I was satisfied.

While I enjoyed my overall stay, I hope the hotel can improve the quality of service and customer care at the bar.

Self

8/10

Excellent

31 May 2026

Henrietta

The property is old and could use a bit of sprucing up. Staff were kind and friendly. Check-in was a bit of a hassle because I booked on a 3rd-party site but eventually got it sorted

Partner

8/10

Excellent

29 May 2026

Boris

Clean room, unfortunately breakfast was not included.

Partner

10/10

Exceptional

26 May 2026

Victor

Me gusto mucho

Partner

8/10

Excellent

22 May 2026

Janel

Large convention hotel with good rates close to Princeton campus. We will stay here again!

Partner

10/10

Exceptional

19 May 2026

Jackie

satisfactory

Self

4/10

Poor

17 May 2026

Darwin

We were at this hotel about 8 years ago, it was very well kept, and we were very happy.
However, my recent stay in this hotel showed the conditions have deteriorated. The exterior conditions of the building are bad, the exterior walls are dirty and they need a good power wash.
The entrace of the hotel needs a lot of cleaning and the carpets inside the lobby and the staircases need frequent vacuuming. The main lobby has the bad chlorine smell from the pool all over the place.
The orange juice and the fruit plate served during breakfast were not fresh.
Because of these subpar conditions and we do not believe the management will improve this in the near future and so we will avoid this hotel.

Self

8/10

Excellent

14 May 2026

Run

Yes

8/10

Excellent

11 May 2026

Felsher

Clean room good staff

Partner

8/10

Excellent

03 May 2026

Jon

There is a lot of parking here, and the place seems to host events, so that is a very good thing. Room is very clean, and feels modern-ish. Good experience for the price paid.

Self

10/10

Exceptional

26 Apr 2026

Andre

The room was exceptionally clean!

Partner

10/10

Exceptional

26 Apr 2026

lolita m.

Jennifer was wonderful and so helpful!!!

10/10

Exceptional

25 Apr 2026

Ron

The front desk, maid service, and maintenance staff all rated 5 stars, always very helpful, timely, and courteous. However, our room seemed not to have been recently inspected or maintained: no power for the outlet in the bathroom (never fixed); the on/off fixture to get hot water from the bathroom sink was broken and maintenance had to be called immediately after we arrived in the room to fix this; and the parking spaces were so poorly outlined in the lot as to be invisible even in bright sunlight; and the buildings' external appearance looked depressed and forgotten. Overall, an impression that daily routine maintenance, periodic preventive maintenance, and long-term upkeep were no longer priorities for the owners. But again, the staff we interacted with were all first rate.

Partner

10/10

Exceptional

20 Apr 2026

Elizabeth

The Crown plaza is in a beautiful tree’d setting. Registration was quick. Mikayla was professional and friendly. Room was clean and I loved the decor. The big windows opened to the greenery outside. The hotel was very busy yet my room was quiet as if no one else was on the floor. I had a restful sleep. Checkout was quick. Jennifer asked if there was anything to improve upon. I told her no, it couldn’t have been better. Well other than I would have loved staying an extra night or two. I would definitely stay again. Highly recommend as a female solo traveler. PS I appreciate needing to use room key to access elevator.

Self

6/10

Pleasant

02 Apr 2026

Isabel

There was no breakfast, the tv did not work and there was no phone in the room

Pet

10/10

Exceptional

29 Mar 2026

Sal

Had a great stay!

4/10

Poor

22 Mar 2026

Joseph

Bad

4/10

Poor

22 Mar 2026

Joseph

Bad

4/10

Poor

22 Mar 2026

Joseph

Bad

6/10

Pleasant

22 Mar 2026

Joseph

Front desk staff was awful on several occasions. Awful

10/10

Exceptional

05 Mar 2026

Nadine

Clean rooms

8/10

Excellent

02 Mar 2026

Julie

The hotel is older and definitely needs some updating. We had a couple of minor issues with our room, but both were handled very promptly and graciously by the staff. We especially appreciated the help we received from Jennifer (front desk) and Chris (engineer). We ate dinner in the hotel restaurant and both the food and the service were excellent. The hotel was located in a quiet area and also had several other amenities that we didn't get a chance to enjoy this time (large fitness room, indoor pool, etc )

Partner

10/10

Exceptional

01 Mar 2026

Karim

Clean and good quality for the money

10/10

Exceptional

21 Feb 2026

Kaylah

This is my second time staying here and would definitely recommend. The staff is very accommodating and helpful, specifically this trip Jennifer. My boyfriend and I really enjoy the heated pool and was a big reason we decided to stay here again. I wish the had a complimentary breakfast but I’m ok with the fact that there’s a fee. DoorDash and Uber Eats come pretty quickly to this location.

10/10

Exceptional

20 Feb 2026

Jackie

All good

Self

10/10

Exceptional

16 Feb 2026

Javid

Room was great and they helped us find our lost clothing. Gym and pool were nice

10/10

Exceptional

15 Feb 2026

Carnell

👍👍

4/10

Poor

14 Feb 2026

TUNA

Hotel is too old and beddings are not clean. We had to call reception to replace the beddings but there was no staff. The receptionist told me that O have to come downstairs and get the new beddings and I had to done myself..

10/10

Exceptional

01 Feb 2026

Taquan

Everything was about this hotel, no complaints at all

Leisure Partner

6/10

Pleasant

01 Feb 2026

Siobhain

The room was clean. The staff was kind. The handicap parking spots were extremely far away from the front of the building. If I had been traveling alone I would have had to pick a different hotel with closer parking.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Tim

Jennifer at the front desk was so accommodating and pleasant, it made the whole stay an enjoyable experience

6/10

Pleasant

27 Jan 2026

Marie Michelle

Very good

10/10