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Hyatt Centric Guatemala City

Guatemala City · Guatemala

12 Calle 2-25 Zona 10View location

9.6/10Excellent1,002 Reviews
Cleanliness9.8/109.8
Service9.6/109.6
Comfort9.6/109.6
Condition9.6/109.6
Neighborhood9.2/109.2
Amenities9.4/109.4
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  • Business hotels
  • Luxury collection
  • Design

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hyatt Centric Guatemala City

With a stay at Hyatt Centric Guatemala City in Guatemala City (Zona 10), you'll be within a 5-minute drive of U. S. Embassy in Guatemala and La Aurora Zoo. This luxury hotel is 4. 3 mi (7 km) from Paseo Cayala and 0. 1 mi (0.

1 km) from Avia Mall. Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a reception hall. Make yourself at home in one of the 138 air-conditioned rooms featuring minibars.

Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily. Enjoy a meal at the restaurant or snacks in the coffee shop/cafe.

The hotel also offers room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Read more about this hotelShow less

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite. Distances are displayed to the nearest 0. 1 mile and kilometer.

Avia Mall - 0. 1 km / 0. 1 mi- The Village Shopping Center - 0.

With a stay at Hyatt Centric Guatemala City in Guatemala City (Zona 10), you'll be a 4-minute drive from La Aurora Zoo and 8 minutes from Paseo Cayala. This luxury hotel is 5.1 mi (8.2 km) from U.S. Embassy in Guatemala and 0.1 mi (0.1 km) from Avia Mall.

Make yourself at home in one of the 138 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include phones, as well as laptop-compatible safes and desks.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 18 Pet max weight (per pet) in lb is 40 Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately USD 21.32 per person
    • Airport shuttle fee: USD 16.25 per vehicle (maximum occupancy 3)
    • Pet fee: USD 122 per pet, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Avia Mall 0.1 km / 0.1 mi
The Village Shopping Center 0.3 km / 0.2 mi
Avenida La Reforma 0.3 km / 0.2 mi
Plaza Fontabella Shopping Center 0.3 km / 0.2 mi
Union Church of Guatemala 0.4 km / 0.3 mi
Gran Centro Los Próceres 0.6 km / 0.3 mi
Embassy of Germany in Guatemala 0.6 km / 0.4 mi
Embassy of Lebanon 0.7 km / 0.4 mi
Embassy of Mexico in Guatemala 0.7 km / 0.4 mi
Embassy of Sweden 0.7 km / 0.5 mi
Embassy of Canada 0.8 km / 0.5 mi
Mediac Medical Zone 0.9 km / 0.5 mi
Sixtino II 0.9 km / 0.5 mi
Hospital Herrera Llerandi 0.9 km / 0.6 mi
El Obelisco 0.9 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2016
  • Year of most recent renovation: 2017
  • Total number of rooms: 138
  • Number of floors (main building): 16
  • Twin rooms: 96
  • Double rooms: 42
  • Junior suites: 15
  • Suites: 15
  • Studios: 35
  • Accessible rooms: 2
  • hotel
  • American Express
Show 62 more facilities & services
  • Diners Club
  • MasterCard
  • Visa
  • Airport
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Local and international calls
  • Transfer serviceExtra charge
  • Secure parking
  • Valet parkingExtra charge
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilitiesExtra charge
  • Cloakroom
  • Lift access
  • Newspaper stand
  • Supermarket
  • Terrace
  • Gym
  • Newspapers
  • Luggage room
  • Towels and bed linenExtra charge
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Highchairs
  • Poolside snack bar
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Projector
  • Printer
  • Business centre
  • Outdoor freshwater pool: 1
  • Parasols
  • Breakfast
  • Breakfast buffet
  • Hot breakfast
  • Buffet lunch
  • À la carte lunch
  • Set menu lunch
  • À la carte dinner
  • Set menu dinner
  • Snacks
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishmentExtra charge
  • Fitness
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN AccessibleTWIN • AccessibleTWN.H6

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    TWIN Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXESUITE • DELUXESUI.DX

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    SUITE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-1

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    SUITE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE EXECUTIVESUITE • EXECUTIVESUI.EJ

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    SUITE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-2

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 31 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Hyatt Centric Guatemala City

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Alarm clock
    • Cot on demand
    • Pillow menu
    • Wake-up service
    • Disability-friendly bathroom
    • Dishwasher
    • Safe
    • Centrally regulated air conditioning
    • Carpeted floors
    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • Minibar
    • Internet access
    • Radio
    • TV
    • Hairdryer
    • Bathtub: 1
    • Shower: 1
    • Cable TV
    • Make-up mirror
    • Desk
    • Extra beds on demand
    • Housekeeping
    • Towel menu

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH VIEWSDOUBLE • WITH VIEWSDBL.WV

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    DOUBLE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 33 m²TWN.ST
    TWIN STANDARDPhoto unavailable1 photo

    Hyatt Centric Guatemala City

    TWIN STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH VIEWSTWIN • WITH VIEWSTWN.WV-1

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    TWIN WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.WV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 BedroomSUI.ST
    SUITE STANDARDPhoto unavailable1 photo

    Hyatt Centric Guatemala City

    SUITE STANDARD

    Room photos

    1 photo

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE DELUXE KING BEDJUNIOR SUITE • DELUXE KING BEDJSU.DX-KG

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    JUNIOR SUITE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE DELUXEJUNIOR SUITE • DELUXEJSU.DX

    Photos are not available for this room type.

    Hyatt Centric Guatemala City

    JUNIOR SUITE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hyatt Centric Guatemala City

9.6
Excellent
1,002 Reviews
Cleanliness
9.8 /10
Service
9.6 /10
Comfort
9.6 /10
Condition
9.6 /10
Neighborhood
9.2 /10
Amenities
9.4 /10
100 reviews shown
2/10
Poor
29 Jul 2026
George
I loved my stay! was very disappointed when I checked out to realize, I was charged twice and when I tried to reach out to the hotel, I did not receive a response. I wanted to stay here again but I’m not sure I will.
10/10
Exceptional
28 Jul 2026
Eboni
Rudy was the best! The hotel is in a great location, it’s well maintained, the breakfast was great and the staff were just unmatched. Definitely would recommend!
10/10
Exceptional
25 Jul 2026
Hugo
Hotel impecable, en excelentes condiciones, el personal super cordial y atentos.
10/10
Exceptional
25 Jul 2026
Eliezer
Nice
10/10
Exceptional
23 Jul 2026
Janet
I loved the hotel. The rooms are clean and very spacious. I enjoyed using their quality shampoo, conditioner, shower gel,and lotion every morning. The Centric is central to restaurants, the airport,and just about every where else. You must check out the pool and bar rooftop view.
I must say that everyone was very helpful and eager to help to make my stay there an enjoyable one.
While at the Hyatt Centric my trip was far more than I had anticipated. Why you may ask? The answer in one word is RUDY!
He is the best bellman I have ever met. RUDY was attentive, helpful, jovial, informative,and best of all he is bilingual. God bless Rudy. He made everything so much easier for me. I asked a question and RUDY always had the right answer for me. Hyatt Centric is a much better choice for visitors simply because of RUDY! You must tell RUDY that I say hello when you visit. You are going to love him as much as I do, if not more. He loves what he does and it shows every time. Hello RUDY , YOU ROCK!
6/10
Pleasant
15 Jul 2026
Ghan
The staff were incredibly friendly, and the hotel’s beautiful, lush courtyard made for a relaxing atmosphere. I do wish the rooms were a bit larger and that the bathrooms had more space, but overall it was a pleasant stay.
Partner
10/10
Exceptional
09 Jul 2026
Claudia
I always enjoy my stay at this hotel.
I feel welcome and safe. I love the location having a shopping center next door with many choices of restaurants. The staff is amazing they always remember their guests by name. My family and I always have an amazing stay.
Thank you
Family_with_children
10/10
Exceptional
07 Jul 2026
Erica
Very nice hotel
Family_with_children
10/10
Exceptional
30 Jun 2026
Claudia
I Have been staying in this hotel for years.
The staff is amazing they always make sure to make our stay very pleasant.
They go above and beyond. Every visit we do they remember us by our names
My son is in the spectrum and as a parent I am very grateful for their understanding and empathy they have shown me and family. I want to thank Rudy for always being so kind and caring to my family.
The food is amazing the rooms are comfortable and clean.
Family_with_children
10/10
Exceptional
14 Jun 2026
Alondra
Everything was amazing! Staff was extremely friendly and accommodating! Definitely recommend staying here!
Self
10/10
Exceptional
14 Jun 2026
Debra
The staff was Amazing! So helpful and kind!
They worked extra hard to make our stay nice
Partner
10/10
Exceptional
08 Jun 2026
John
Todo muy bueno.
10/10
Exceptional
07 Jun 2026
darwin
Perfect place
Self
8/10
Excellent
30 May 2026
Ronny
Excelent
10/10
Exceptional
26 May 2026
Claudia
Everything was excellent: location, the food, the rooms, and most of all, the kind customer service. All of the staff were so helpful and friendly. This is our second time staying at this hotel, and we will definitely be back.
Friends
10/10
Exceptional
25 May 2026
Aahil
great experience. the staff was super nice!
10/10
Exceptional
22 May 2026
Melvin
amazing
10/10
Exceptional
18 May 2026
Juan
Exceptional over all
Self
10/10
Exceptional
15 May 2026
wendy
The rooftop pool was great. Not too busy with plenty of pool side lounge chairs
10/10
Exceptional
09 May 2026
Adrienne
The nicest, kindest most competent staff. Great facilities, excellent t restaurant and rooftop pool and gym. Close to everything. Safe. Walkable.
Thanks Hyatt
Self
10/10
Exceptional
29 Apr 2026
Andres
The breakfast was excellent. Great selection and quality as well as service by the staff.
Friends_and_family Family
10/10
Exceptional
25 Apr 2026
Monica
The service at Hyatt Centric Guatemala was exceptional. From the door man, guest services, room service, everyone was just wonderful. The hotel is lovely and has many cultural references in its entire space. The restaurant and food were excellent as well. Highly recommend if staying in the area. Will be booking Hyatt Centric from now on for my Guatemala trips.
Partner
10/10
Exceptional
22 Apr 2026
Prya
Beautiful hotel very clean
Family
10/10
Exceptional
20 Apr 2026
Yanet
Wonderful Hotel. Very Clean
Partner
10/10
Exceptional
23 Mar 2026
jose
Very nice hotel clean and friendly staff
10/10
Exceptional
22 Mar 2026
Stephen
Highly recommend this hotel. Very clean and the staff was great. All their recommendations were spot on!!
6/10
Pleasant
14 Mar 2026
Andreea
The property was okay; the pictures are dated and the rooftop area was misrepresented (it is not as big - we had to fight for seats). Our shower also had mold in the top left corner, which was a bit concerning. The service was just okay; you had to constantly flag someone down for service and could not pay with large bills. The property also misrepresented the “shuttle service to the airport” - it is advertised as a free amenity that comes with staying at the property (it is the only reason we booked this hotel), but we were told you had to pay 15QUE PER PERSON (not trip). We ended up getting an uber for 10QUE for all 4 of us.
Friends
10/10
Exceptional
07 Mar 2026
Nordy
Hotel was beautiful and impeccable! Staff was amazing!
Family_with_children
10/10
Exceptional
05 Mar 2026
Sandi
The Hyatt Centric in Guatemala City is by far the nicest of the hotels at that level. The rooms are large and clean. The staff was friendly down to the cleaning ladies. This is now the only hotel I will stay at in Guatemala City.
Self
10/10
Exceptional
03 Mar 2026
Anna
I love this hotel so much! It’s gorgeous, The food is fantastic. Everyone is so kind and helpful. The rooms are beautifully designed, very comfortable and have everything I wanted.
Partner
10/10
Exceptional
01 Mar 2026
Yandy
Good location. Gym was well equipped. The rooms were decently sized and clean. Hotel is modern and the staff is very polite. Didn’t use the pool but did check it out and it looked great as well. Would stay here again.
Partner
2/10
Poor
27 Feb 2026
Uriel
4 night stay was cut short to one night only for business reasons - upon check in I informed front desk of change. Hotel refused to refund any portion because I had checked in. Had I cancelled without checking in I would have received a partial refund. So why allow me to check in at all?
Self
10/10
Exceptional
22 Feb 2026
Sharon
Buen servicio personal amable todo limpio
10/10
Exceptional
19 Feb 2026
Juan
Excellent
10/10
Exceptional
16 Feb 2026
Christian
Very clean
Leisure Family
10/10
Exceptional
13 Feb 2026
YESSICA
Well serviced and clean
Friends_and_family Family
2/10
Poor
09 Feb 2026
Mario
I didn’t feel welcome at this hotel. Upon to my arrival, there was no bellboy to help with luggage. Se unity guard helped us to bring luggage to the elevator. While waiting for the room the bellboy showed up. He was traitor make conversation by asking a bunch of questions. Help desk clerk (Sandy) processed my check in and told me to wait 10 minutes and left. Somebody else arrived and started helpings other guests. Fifteen minutes later, he asked me if I needed any assistance. I told him I was waiting for my room. He asked me for my identification and my wife’s ID so he could complete the check in. The bed sheets looked all worn out. It seems to be like the hotel is more for people who work in the area rather than family oriented.
Friends_and_family Family
10/10
Exceptional
30 Jan 2026
Salomon
Excellent location,
Cortes’s staff, beautiful installations, good wifi, shower, gym, just an excellent combination for an enjoyable stay.
Partner
10/10
Exceptional
29 Jan 2026
Laurie
Clean room, friendly staff, a variety of amenities
Business
10/10
Exceptional
22 Jan 2026
Christian
Great location.
Leisure Self
10/10
Exceptional
22 Jan 2026
Christian
Great location. Very friendly staff
Leisure Self
10/10
Exceptional
21 Jan 2026
Raul
This is my new go to spot in Guatemala. Amazing rooms, and a museum inside the hotel which doesn’t disappoint. If you want to check out some cool Mayan history. Also an amazing bar, and the views from the roof top infinity pool are the best that I’ve seen in Guatemala. Make sure to check out the bath robes too!
Leisure Family
10/10
Exceptional
19 Jan 2026
Gonzalo
Breakfast was excellent!
10/10
Exceptional
16 Jan 2026
shlomit
Great rooms, nice staff, beautiful hotel
8/10
Excellent
13 Jan 2026
Samuel
Really clean
10/10
Exceptional
10 Jan 2026
Charlotte
Great place! Good location - awesome pool!
10/10
Exceptional
09 Jan 2026
Ricardo
A++ services every single employee are friendly I will definitely coming back
Family
10/10
Exceptional
07 Jan 2026
Elizabeth
Great costumer services, amenities and shopping access.
Leisure Partner
10/10
Exceptional
01 Jan 2026
Carlos
Everything ok
6/10
Pleasant
26 Dec 2025
Grant
Stayed for 14 nights during the holidays and I was expecting the place to be a lot nicer than I thought.
10/10
Exceptional
08 Dec 2025
Shunichi
Very clean room
Leisure Self
10/10
Exceptional
01 Dec 2025
Fernando
the hotel is perfectly located. The staff is happy, courteous, helpful. Food is good. Great Breakfast Buffett, good room service. We will return every time we go back to Guatemala City.
Leisure Partner
10/10
Exceptional
30 Nov 2025
Erin
Everything was great!
Friends_and_family Family
10/10
Exceptional
28 Nov 2025
Robert
The hotel is located in the heart of zone 10 several restaurants are less than 5 minutes walk. A shopping center called Fontabella is one block away.
Traffic is complex. The restaurant is good. We spent thanksgiving and dinner was super. We definitely recommend the hotel.
Leisure Family
10/10
Exceptional
12 Nov 2025
Mark
Clean room and very modern. Elevators can be a bit of a pain and small. But overall, not bad at all and I would book again!
10/10
Exceptional
07 Nov 2025
Alina
Everything about this hotel is excellent. Location, design, the amazing staff, the restaurants, the rooftop bar. Been here a few times and I keep coming back
Business
10/10
Exceptional
24 Oct 2025
Keilly
Amazing experience at this beautiful hotel. All the staff is friendly and welcoming

Would highly recommend it
Leisure Family_with_children
10/10
Exceptional
19 Oct 2025
Gabriela
NA
10/10
Exceptional
09 Oct 2025
ivonne
Excellent service
10/10
Exceptional
30 Sep 2025
Alexander
Wonderful experience, thank you for hosting us Hyatt
Business_and_leisure Family_with_children
10/10
Exceptional
15 Sep 2025
Sofia
It is always good to stay there, great service and food
Leisure Family
8/10
Excellent
10 Sep 2025
Mingen
Room is recently renovated, but quality is so so. Room is small compare with other hotels nearby. Staff is not trained very well, they will knock your door in the morning asking for Laundry or return it, despite the “DO NOT disturb” signal. Swimming poor only open 7am-7pm, sometimes the access card system doesn’t work and you have to wait for the person to open and they usually come late. Breakfast is decent.
Business_and_leisure Self
4/10
Poor
10 Sep 2025
Eduardo
You have work to do.
Business_and_leisure Self
2/10
Poor
09 Sep 2025
Fawzi
Room smells like sewage. Staff was unable to change room. Sprayed room excessively with air freshener. Shower glass dirty. Would not recommend. Stay somewhere else.
Leisure Partner
10/10
Exceptional
30 Aug 2025
Faith
Very nice hotel that's close to the airport. Rudy was very helpful with recommendations and showed great hospitality to me and my husband. Great restaurants within walking distance
Leisure Partner
10/10
Exceptional
20 Aug 2025
Gary
nice safe property
10/10
Exceptional
20 Aug 2025
Rachel
Very nice hotel. Lovely roof top pool.
Leisure Family
10/10
Exceptional
07 Aug 2025
Carlos
We got an uber directly from the airport and stayed at the Hyatt in zona 10 specifically because I had read it was safe. The area was
great and there were many dining options. We enjoyed the rooftop bar and infinity swimming pool. The staff was amazing!
Leisure Family
6/10
Pleasant
03 Aug 2025
Taaliba
The property was nice overall and the staff were also very attentive and kind. We were disappointed that the bathroom did not look like the pics as it had a tub opposed to a walk in shower. We asked to be moved however we're told they were completely full and all the bathrooms had tubs so moving us wouldn't fix the issue at hand. I personally do not like tub showers and wish the pictures of the hotel reflected the actual bathrooms. The bathrooms were also open concept so limited privacy.
Leisure Partner
10/10
Exceptional
27 Jul 2025
JEAN
amazing
Leisure Family
2/10
Poor
27 Jul 2025
JULIA
I have been to many hotels and I had never been treated like I didn't belong which make me feel discrimated. Staff was a bit rude and didn't seem to want to help.
Parking at the hotel is inconvenient you have to take 3 different elevators to get to your room.
Leisure Family
10/10
Exceptional
24 Jul 2025
Tony
Exceptional Stay – Highly Recommend!

I recently stayed at this hotel and was thoroughly impressed with every aspect of my experience. From the moment I checked in, the staff was warm, welcoming, and attentive. The room was spotless, well-appointed, and incredibly comfortable, with all the amenities I needed for a relaxing stay.

The property itself is beautifully maintained, with a modern yet cozy feel. Whether it was the lobby, common areas, or my room, everything was clean and inviting. I also appreciated how quiet the hotel was, allowing for a peaceful night’s rest.

Special mention to the front desk team – they went above and beyond to make sure my stay was smooth and enjoyable. It’s clear that customer service is a top priority here.

I would absolutely stay again and highly recommend this property to anyone looking for a comfortable, clean, and professionally run hotel.
Leisure Partner
10/10
Exceptional
22 Jul 2025
Francisco
The staff were awesome 👍😎
10/10
Exceptional
20 Jul 2025
Ana
Great stay
10/10
Exceptional
17 Jul 2025
James
i would stay there again
10/10
Exceptional
13 Jul 2025
Isabel
The hotel was beautiful. Very comfortable rooms and a great pool.
Family
10/10
Exceptional
10 Jul 2025
Kimberly
Property was very clean and staff was friendly. Quick commute to the airport.
Leisure Family
8/10
Excellent
28 Jun 2025
Jose Antonio
Love the place The staff was friendly great food. WiFi was very slow in out when I was in my room.
Business_and_leisure Self
10/10
Exceptional
10 Jun 2025
Raul
Beautiful and modern hotel in Guatemala City's best area
Business_and_leisure Partner
10/10
Exceptional
02 Jun 2025
Luze
I really like my stay at this hotel! Gonna come back for sure!
Leisure Family
10/10
Exceptional
28 May 2025
Mehran
A beautiful modern hotel in a lovely area…
Leisure Self
10/10
Exceptional
02 May 2025
Lizette
Absolutely beautiful. The pool area is amazing. The breakfast buffet is perfect. The beds are super comfortable. Loved this place.
Leisure Friends
10/10
Exceptional
28 Apr 2025
Brian
Incredible staff! Amazing hotel! Highly recommend
Leisure Partner
8/10
Excellent
26 Apr 2025
Maximilian
Property is what you can expect from A Hyatt Centric. Overall building feels little dated. Specially rooms look used. But bellboy was great and made my stay really great by helping me pack some bulky items. will not forget the hotel because of the bellboy!
Leisure Partner
10/10
Exceptional
21 Apr 2025
Francisco
It was an outstanding experience, the staff was the best part of the stay, very helpful and friendly.
Leisure Family
10/10
Exceptional
20 Apr 2025
Michele
Great customer service.
Leisure Partner
2/10
Poor
18 Apr 2025
Rodrigo
Tiene un bar en el último nivel el cual el volumen es excesivo y por más que se solicitó se bajara para poder dormir no lo hicieron! La segunda noche mejor optamos por irnos a las 10pm… el hotel nunca ofreció una disculpa o solución!
Leisure Family_with_children
10/10
Exceptional
22 Mar 2025
Ruben
.
10/10
Exceptional
18 Mar 2025
Jon

5-Stars

Great stay with an amazing view and attentive staff.
Friends_and_family Family
10/10
Exceptional
15 Mar 2025
Edwin
Excellent pool service and view!!!
Leisure Family_with_children
10/10
Exceptional
08 Mar 2025
luis carlos
Todo bien.
Family_with_children
6/10
Pleasant
05 Mar 2025
Taina
I’ve traveled a lot the pyramids the volcano was nice but the food horrible, atmosphere not pretty and the constant smell of sewer was enough for me to say I’ll never return!
Leisure Family_with_children
10/10
Exceptional
02 Mar 2025
Joy

Great hotel in Zone 10.

A modern well appointed, comfortable hotel in Zone 10. The food is great, the staff so friendly and helpful and the roof top bar/ swimming pool is a delight.
The hotel is in a smart, safe area in close walking distance to bars, restaurants and shops.
Partner
10/10
Exceptional
06 Feb 2025
Bianca
Great service always
Friends_and_family Family
10/10
Exceptional
03 Feb 2025
Joy

Great Hotel in zone 10

A comfortable stay in a modern , well priced hotel in zone 10 near to shops and restaurants. Staff are extremely attentive and friendly. Lively roof top bar and swimming pool. Ideal after sight seeing.
Partner
10/10
Exceptional
02 Feb 2025
Stephan
Nice hotel , nice staff , good rooms
Business Self
10/10
Exceptional
31 Jan 2025
Adrienne
Absolutely the best hotel in Guatemala City.
Rooftop pool and restaurant, amazing gym, all rooms are beautiful with great amenities.
Business
10/10
Exceptional
22 Jan 2025
Patrick
All the staff went above and beyond for my family. This was the best customer service I've ever received from any hotel. 10 out of 10 recommend!
Leisure Family_with_children
10/10
Exceptional
14 Jan 2025
Lynda
Great service & accommodations!
Leisure
10/10
Exceptional
04 Jan 2025
Francisco
I enjoyed the walking distance restaurants and shopping centers to the hotel.
Leisure Self

Location & surroundings

Hyatt Centric Guatemala City
12 Calle 2-25 Zona 10, Guatemala City, Guatemala

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Hyatt Centric Guatemala City

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