Villas Santander - Deluxe Stay

Guatemala , Guatemala City
GUATEMALA CITY, Villas Santander 19 ave 16-25 zona 10
Show on Google | Map

100 reviews shown

4/10

Poor

01 Mar 2026

Alan

Horrible architecture, poor infrastructure. Half-baked.

Self

10/10

Exceptional

09 Feb 2026

Walter

Spotless room, courteous staff

2/10

Poor

16 Dec 2025

Destiny

The staff was wonderful but that room was HORRIBLE DO NOT BOOK HERE !!! my room was infested with ROACHES I ended up having to book at another place !!!!! the room smelled like mildew !!!! I couldn’t even get under the covers because they smelled that bad !!!! I was scared to even use the Bathroom !!!!!!! Again do not book here !!!!!!

Leisure Self

2/10

Poor

14 Dec 2025

Francisco

Incómodo el acceso a las habitaciones

2/10

Poor

13 Dec 2025

MANFREDO

Please do not go to this place. My stay was a nightmare due to severe mold. The first room smelled terrible and had visible mold all over the ceiling. I was moved to three different rooms, and each one was worse than the last—one even had fresh paint on the floor just to hide the mold.
The building also has no elevator and lots of stairs, which is a huge hassle if you have luggage. It feels like a converted office complex rather than a proper hotel. While the staff was okay, the facility is a disaster. I wish I had known this before booking. Avoid at all costs.

Business_and_leisure Self

2/10

Poor

10 Dec 2025

Kedran

Worse place ever to stay. For starters they put me in room 101 the first room in villa. The room had a bed and night stand and tv had to be plugged in. Did not look like pictures on the app. Secondly the staff talked all night and everything echoes and I could not sleep at all and very uncomfortable. They did not want to grant me a refund so I will take up with credit card company. No one at night cares about the people quit times and sleep. I do not and i mean do not recommend staying here I left at 7am and didn’t stay the whole time I was there.

Leisure Self

6/10

Pleasant

04 Dec 2025

Frederick

Yes

Self

4/10

Poor

30 Nov 2025

Erick

Mal servicio ,habitación sucia , tuallas con cabellos de huep3des anteriores,totalmente asqueroso

Friends_and_family Family

4/10

Poor

25 Nov 2025

Joseph

First and foremost the property address given on Expedia is NOT the correct address. That caused a lot of confusion and problems for our diver trying to get us there after dark to check in. The building did not even have a lighted sign when we finally found this non descriptive building in an area of what looks like warehouses.

There was a QR code and phone number in the room for the restaurant that neither worked. The WiFi password was not given or in tbe room and I had to go back to the front desk to ask for it. We never did eat at the restaurant.

Housekeeping comes around in the morning to clean the vacated rooms. They played music and sang quite loudly as they worked and we tried to sleep. The bathroom shower only had a flimsy shower curtain that didn’t keep water in the shower, so the floor ended up soaking wet. No floor towels, no hand towels, only two rather thin towels for two people to dry off. The towels never dried and housekeeping never serviced the room during out 2 night stay.

I would likely never stay there again, nor would I ever recommend it to anyone else to stay there.

Leisure Partner

10/10

Exceptional

16 Nov 2025

Rosa

The balcony view was a little scenic. Enjoyed how clean the rooms were

8/10

Excellent

16 Nov 2025

Lynn

The room matched the price. It was small and simple. The staff was very polite and friendly.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Tara

Super clean. Felt safe. Good area for shopping etc. Nice staff. Comfortable space with desk, comfy bed, and a comfy clean bathroom.Restaurant in the complex had great staff and yummy food!

Leisure Self

4/10

Poor

09 Nov 2025

Hamilton

No hot water, felt a little dirty. It worked but not the best feeling in the city.

2/10

Poor

04 Nov 2025

Brenda

There was a fine grit on the floor of the room like it had not been cleaned recently. The shower did not drain. I had to ask for the hot water to be turned on from some place outside of the room. The sheets were dirty (blood stains). The mattress was sloped in the center, almost as steep as a hospital bed. I had a balcony that was accessible to anyone in hotel, which meant I had to keep the balcony door locked & the curtain closed. My room was on the third level down and there was no elevator. There was a loud humming noise over my head the entire time I was there; I slept poorly or not at all.

Self

8/10

Excellent

22 Oct 2025

James

Adequate for one night coming in or going out of GC

8/10

Excellent

15 Oct 2025

Tayeb

6/10

Pleasant

12 Oct 2025

Edward

Had to walk multiple inclined steps to and from room, pillow cases were dirty. Not for elderly, handicapped or out of shape person.

Self

6/10

Pleasant

08 Oct 2025

Julio

The space it’s ok but the bathroom is a little dirty
And old towel , no elevator!!! Need to carrying my luggage to the stairs

Leisure Partner

8/10

Excellent

06 Oct 2025

Elias

Great stay staff was nice
The only one thing is it’s not noise proof. You do hear everything.

But other than that great place will go again !!!

6/10

Pleasant

06 Oct 2025

Jemaleigh

Limited towels were in the room.
No shampoo or soap on the bathroom
No mirrors room 311
Make sure you get all of those items mentioned above
Price was reasonable $36 per stay.

Business_and_leisure Family

8/10

Excellent

25 Sep 2025

Lisseth

Good

Leisure Friends

2/10

Poor

06 Sep 2025

Hector

Bed sheets dirty, pillow covers dirty with holes, the bathroom super dirty and smells like sewage. Overall the whole room was dirty.

Business_and_leisure Family

10/10

Exceptional

18 Aug 2025

Walter

Excellent service

Leisure Partner

2/10

Poor

13 Aug 2025

ALICIA

It didn’t have shampoo and stuff

Partner

4/10

Poor

11 Aug 2025

David

We only stay for one night to be close to the airport. The place seems to be \"remodeling\", but the bathroom I had was really nasty, it has mold everywhere, there is not ventilation, and the shower had corrosion and mold. The bedroom ceiling had mold too and the smell was strong bad. There are not elevators and from the 1st floor to the 4th floor you have to use the stairs, and it is long and hard.

10/10

Exceptional

01 Aug 2025

Nora

Me gusto su ambiente tranquilo, perfecto para descansar bien, es accesible a los centros comerciales.

6/10

Pleasant

19 Jul 2025

Alex

Hi, just wanted to share some feedback about my stay. The property had a lot of noise early in the morning, ( construction) which made it hard to rest after a late check-in. Also, there was no snacks or beverages available, and there were too many stairs to get to the room, which was a bit inconvenient. Thank you for your attention.

Business Self

10/10

Exceptional

16 Jul 2025

Thierno Sadou

Highly recommended

Leisure Self

2/10

Poor

10 Jul 2025

Daniel

Nunca responden el teléfono por error yo hice doble reservación y me comunique con expedia y me dijeron que se tenían que comunicar con el hotel y que hotel me tenia que retornar el dinero de una reservación nunca responden el teléfono

Business Friends

2/10

Poor

03 Jun 2025

Jose

Terrible experience. I do not recommend this place under any circumstances.
The most alarming issue is the entrance to the “hotel.”

There is no reception or lobby. Access is through a garage door, which stays closed during the day. To get in, you have to call a phone number and wait for someone to open it. This is a serious security concern. When I checked in, I had to wait on the street for about 10 minutes with my luggage before someone finally opened the door.

The staff was rude from the moment I arrived. There is absolutely no customer service. The facilities are in awful condition: there was no running water in the bathroom, and the toilet didn’t work.

On top of that, the place is extremely noisy, and getting any rest is nearly impossible. If you're looking for peace, safety, or even basic respect, this is not the place for you.

Avoid this place. Guatemala has far better options for the same price or less.

Business Self

6/10

Pleasant

02 Jun 2025

Henry

property its okay smells bad outside there insects in the room the windows has no cover so if you leave it open the insects will get inside

Business Self

2/10

Poor

24 May 2025

Jeong Woo

10/10

Exceptional

15 May 2025

Oscar

Is perfect place to stay I recommend TJ's place 100/100

Business Self

10/10

Exceptional

24 Apr 2025

Jorge Alberto

Excellent costumer service

10/10

Exceptional

23 Apr 2025

Thierno Sadou

Friendly staff

Leisure Self

4/10

Poor

20 Apr 2025

Suzanne

The hotel is dismal and rooms are dark with no view. The staff in the restaurant were very nice but the food and menu choices were limited. There are no other restaurants in walking distance except for a small mercado. Would not recommend this hotel.

8/10

Excellent

01 Apr 2025

Blanca

It was enjoyable

10/10

Exceptional

27 Mar 2025

Rigoberto

Great

Business_and_leisure

10/10

Exceptional

18 Mar 2025

Byron

Highly recommended!!

I definitely would come back, really good environment, people , respectful, and friendly

Self

2/10

Poor

03 Feb 2025

Dany

Definitely was not the best experience here. Only 2 of the staff were friendly and helpful, the rest were not as nice and others were pretty rude. Like the rest of the reviews, the restroom had a very bad smell, on the TV you can only watch Netflix, no channels on regular TV. Parking was not the best (especially if you had a truck). There’s some stairs you had to walk in order to get to your room. There is NO ROOM SERVICE! Also, I disliked a lot that to enter the property, you had to knock on the door every time to get in, which obviously annoyed the staff that were in the front desk. I honestly don’t recommend staying here. Next time I’ll just save more money and stay somewhere like in Zona Viva or bigger hotels.

Leisure Partner

6/10

Pleasant

21 Nov 2024

Evelyn

Quiet and convenient, good price

Leisure Self

2/10

Poor

09 Nov 2024

Jose

Very hard ro get to the lowwr rooms no elevator available. Not near by airport, samall room...not a great experience

2/10

Poor

05 Nov 2024

Patricia

There was BLACK MOLD in the bathroom. I approached the receptionist, made aware of this and that i woild need a different room. He casually said they can provide a fan ! I told him that black mold is toxic and hazardous to the lungs. He then offered a refund. I said I still need a place to stay. He said everything was booked. I said that i arrived with certain expectations and that he would need to provide a better option. He then proceeded to phone someone (I'm guessing management) and then said they could accommodate me at Villas Sicilia which he said is their sister hotel, a 16 minute walk from Villas Santander. I had three pieces of luggage to haul with me. He offered no transportation to get there and i had to call an Uber. Upon arriving to Villas Sicila, it was closer to midnight. I was let into my new room and found small spores of black mold in the bathroom and the shower curtain had RED build up on the bottom of it which means bacteria growth. Trying to reach ANYONE through this app was impossible. I kept getting AI Bots and gave up as it was past midnight and i was exhausted. Hotels.com needs to make this right as no one should have to experience a hotel stay at the cost of their health and well being.
And how convenient for this app to have the photo upload feature not working as I write this to avoid showing you what I saw.

Self

10/10

Exceptional

22 Oct 2024

Walter

Excelente

Leisure Self

10/10

Exceptional

01 Oct 2024

Kesia

Beautiful place to stay in Guatemala

8/10

Excellent

17 Sep 2024

Eglio c

tranquilo y buena seguridad confiable amable lo recomiendo

Business_and_leisure Family

10/10

Exceptional

09 Aug 2024

cesar

Good for the price

8/10

Excellent

28 Dec 2023

Oscar

Is ok

Business_and_leisure

2/10

Poor

17 Dec 2023

Marco

To expensive for what you get, service is the most horrible anybody could get, worn out bedding sheets, towels and bring your own bar soap, no telephone service nor enough electrical outlets for your equipment, old worn out mattress you have to beg to get a towel so far the most horrible hotel experience in Guatemala. Don’t go there unless you’re in a desperate situation.

Business_and_leisure

8/10

Excellent

05 Oct 2023

Mesker

fairly modern property, overall a good stay

2/10

Poor

29 Aug 2023

Xavi

They didn't want to change my reservation date, I made a mistake on the arrival date and even though I told them right then and there, they preferred to apply their policies and steal my money, their phone line doesn't work, it's a farce, I'm really very disappointed, they ruined my trip.

Leisure

8/10

Excellent

28 Aug 2023

Sixto

Litlle jewel

Great people…great place for the price you can’t ask for more….my room was to close at hallway a lot of noise

Friends_and_family Family

4/10

Poor

27 Jul 2023

Cesar

No elevators

Amazing stay and good service but I was disappointed with the stairs. I was allocated in the 4 floor full of stairs. No elevator

Friends_and_family Family

10/10

Exceptional

10 Jul 2023

Lou

Comfortable, clean , conveniently located, friendly staff quiet. No complaints

Leisure Self

10/10

Exceptional

27 Jun 2023

Walter

Everything was excellent

10/10

Exceptional

02 Jun 2023

Nickola

This is going to be my stay in Gaute city anytime I come. It is very central, I love the layout of the villas. There is a restaurant with lovely staff if you just want to stay in and above all it is nice and quiet. I definitely recommend here if you are overnighting or stay a few days in the city.😁

Self

10/10

Exceptional

09 May 2023

ALEJANDRO

Good

Leisure Family

2/10

Poor

27 Mar 2023

Sergio

Im actually requesting a refund. Price give to me at time of reservation was not honered. They charged more because I used credit card. I made reservations with credit at that time nobody told me I would pay more if I used credit car. Second, room had no A/C. It was very hot and ill they had was a fan. Third, no soap in soap container. They had a used bar of soap (see pictures). Glass on window was cracked. Bad costumer service

Self

10/10

Exceptional

14 Mar 2023

Carolina Prestinary

Nice Ubication, nice personal and excellent service

Business Self

8/10

Excellent

13 Feb 2023

Thomas

The room was newer and a good size. The sheets had holes in them and were worn out. Unacceptable at any price point. I twice had to ask for the hot water to be fixed. The internet was horrible and very slow.

Self

2/10

Poor

09 Feb 2023

Brandon Stuardo Martinez

Service staff when I arrived at 12am and did not let me check in and I had to rent another room in other Hotel
Really bad customer service my reservation was from January 26 to February 8

Business Self

10/10

Exceptional

03 Feb 2023

Jose

Awesome

Leisure Partner

4/10

Poor

07 Jan 2023

Liana

The property was hard to locate.
If you exit property and staff isnt on duty theres no way to enter location. We had to switch rooms due to a musty mold smell. Our next room had a smelly shower curtain. Pillows were old and flat and tv in room didnt work proper. If you have heavy luggage this is not the best scenario. Several flights of stairs with no elevator and a walk. There are no close by restaurants.

Leisure Family

8/10

Excellent

02 Jan 2023

Luis

It was ok. A trash can in the room it would it be nice. We had to use the small bathroom trash can. We ask for a bathroom mat because there was none. No key to lock the balcony door.

Partner

10/10

Exceptional

25 Dec 2022

Walter

Very clean

Leisure Friends

10/10

Exceptional

12 Nov 2022

alejandro

Buen precio !! Todo muy limpio y los chicos de recepción muy amables
No hay restaurantes cercanos

Leisure Partner

8/10

Excellent

20 Oct 2022

Julio

Un hotel que resuelve, aunque su única vía de acceso hace complicado el movimiento en horas pico

Business Self

6/10

Pleasant

12 Oct 2022

Sergio

There was a strong smell in the bathroom and nothing was done to rid of it… they sprayed something but the odor was coming out of the drainage. Not good

Business_and_leisure Partner

8/10

Excellent

28 Sep 2022

Eduardo

Todo muy bien, el servicio y las instalaciones, excepto que en la regadera salía agua caliente y después fría (así toda la ducha).
Y el aroma de la habitación era a mucha humedad.

Leisure Self

6/10

Pleasant

02 Sep 2022

Stephany

I gave this location an \"okay\" rating because of the price. It was very affordable and, as they say, \"you get what you pay for.\" So, I do not mean to discourage anyone from staying here. But, I would like to share information that might be helpful when choosing. The bathroom was very nice. It had clean towels, hand soap, shampoo, and great hot water. The hotel is multiple stories built down along a valley and it has no elevators. So, if your room is on a lower floor, be prepared to go up and down stairs. I mention this for anyone with mobility issues. There are many steps and they are outside, so they got slippery in the morning and after rain. The location made it nearly impossible to get ubers in the evenings. The beds were so uncomfortable, I actually considered changing hotels the very first night. This was beyond any extra firm mattress. It was like sleeping on a board or on the floor. My room had exposed wiring and one of the two outlets available had been pulled from the wall and was just dangling. There was no desk. The room was not sealed, so it was very damp and I had crickets, roaches, mosquitoes, and flying insects coming in. There was no closet or anywhere to put my clothes for the weeklong stay, so I had to keep it all in my suitcase. And, the only place to sit was on the bed. So, if you are looking for a place to shower and keep your things while you explore Guatemala, this would be a great choice. If you will spend any time in the room, maybe choose another.

Business_and_leisure Self

6/10

Pleasant

13 Aug 2022

karin

Was a little bit noisy and the area had a lot of traffic

Business Self

10/10

Exceptional

21 Jun 2022

Wiliam

Goof services

Business_and_leisure Family

4/10

Poor

14 Jun 2022

Walter

No house keeping, the beds are super hard we ask for extra covers never got there very bad place to stay

Leisure Family_with_children

10/10

Exceptional

11 May 2022

Joel David

It was great staff very helpfull i never had such a pleasant experience will definitely go back to this Hotel , small hotel, but big in service to there customers.

Friends_and_family Family

10/10

Exceptional

12 Apr 2022

Walter

Excellent

Leisure Self

10/10

Exceptional

16 Mar 2022

Alexandra

No hay restaurantes falta para abrir uno yo aki

Business_and_leisure Self

8/10

Excellent

10 Feb 2022

Daniel

Good and comfortable place to stay

Good place for businesspeople. Clean, well located, not very walkable, but ok, quite and new construction. I recommend them to add a table under the TV and a support for luggage. Overall recommendable.

Business Self

4/10

Poor

02 Mar 2026

victoria

Os lençóis estavam sujos e encardidos, assim como a cortina. Levando em consideração que a janela do quarto dava para o corredor e que não poderíamos abrir nunca, torna o lugar escuro. Não voltaria.

Partner

6/10

Pleasant

23 Feb 2026

Dina Elizabeth

Había olor a humedad en el baño, no brindan toallas pequeñas para el baño y solo toallas azules grandes para la ducha, que sinceramente lo dejan con la duda a uno de que tan limpias puedan estar.

Partner

10/10

Exceptional

13 Feb 2026

Eduardo

Me gustaría que me hagan un reembolso ya que reservé dos veces una habitación y solo usé una

6/10

Pleasant

11 Feb 2026

Marie

Väldigt kallt på rummet

Partner

2/10

Poor

30 Jan 2026

Carlos

La habitación no era apta para recibir personas. No tenía aire acondicionado y era estrecha para dos adultos y una niñita de. 6 años. Para llegar a la habitación hay que bajar como 60 gradas en línea, no aptas para una persona con alguna limitación física.
Destacó la a amabilidad de la señora que labora en el restaurante.

Leisure Family_with_children

2/10

Poor

14 Dec 2025

Glorymar Guzman

Habitación sucia. Con un boquete en la pared, en el boquete tenían cosas guardadas como almacén y la pared en ese almacén tenía un panel de madera. Alededores sucios. Balcón sucio. Está en construcción y todo está sucio y regado. Una pesadilla. No se parece en nada q las fotos una decepción. La vista del balcón a unos ranchos y montes.

Leisure Self

6/10

Pleasant

12 Dec 2025

Zoila

No fue lo que esperaba

Leisure Family_with_children

6/10

Pleasant

24 Nov 2025

MARTHA

Los puntos buenos: El hotel esta muy bien localizado y la casa es una gran construcción.
Sin embargo esta en obra, hay mucho polvo, los pisos estan sucios. La primera noche aunque pague habitacion superior, me dieron una estándar, un poco oscura y pequeña. La habitación tenía un olor terrible a pegante de tubería.. tuvimos que mantener la puerta del baño cerrada, prender el aire y abrir la ventana para poder dormir. La lámpara de la habitación estaba rota, el mueble de closet roto. Hay televisor pero no servicio de televisión. No hay teléfono en la habitación por lo que tienes que ir hasta la recepción si necesitas algo.
Para nuestra segunda visita tuvimos la habitación por la que habíamos pagado y dormimos bien. Para reforzar el tema de aseo y mantenimiento, asi como la ropa de cama ( no hay protector de colchon y las sabanas son degadas y con motas).. que pesar que un lugar tan bonito tenga tantas fallas en relación con el valor pagado. En cuanto al personal solo destaca el recepcionista nocturno, muy amable y atento.

Friends_and_family Family

6/10

Pleasant

20 Nov 2025

Nery

La recepcionista indiferente, sin deseos de atender. Tenía a la par a una persona que parecía y hablaba como extranjero, con mal humor atendiendo de forma pesada

Self

6/10

Pleasant

16 Nov 2025

Regina Maria

No ofrezcan t.v si no tienen cable.

Business

6/10

Pleasant

16 Nov 2025

MARTHA

2/10

Poor

07 Nov 2025

Juan Camilo

Habitación con humedad, toallas con mal olor. Se realizaron solicitudes pero no hubo mejoras.

Business

4/10

Poor

03 Nov 2025

Gustavo

Hotel se veía descuidado, lo bueno es que es céntrico y tiene restaurante.

Leisure Family

10/10

Exceptional

31 Oct 2025

Mauricio

Excelente

6/10

Pleasant

26 Oct 2025

josue

Muy buena ubicación, alejada del ruido de la ciudad pero cerca a la vez de zonas comerciales

Leisure Partner

8/10

Excellent

15 Oct 2025

KEVIN

Que se pidió que hicieran el servicio de limpieza, pero no limpiaron el servicio sanitario.
Solo dejaron nuevas toallas pero no limpiaron

10/10

Exceptional

05 Oct 2025

Roberto

Las instalaciones me sorprendieron, bastante bonito y limpio el lugar, lo único fue que tienen restaurante y te mencionan servicio a la habitación, pero cuando les escribí para ordenar desayuno no me contestaron, me dejaron ignorado, y tienen dispensador de champú pero no te agregan jabón, tienes que comprarlo tú mismo, ojalá mejoren esos aspectos, por todo lo demás muy bonito lugar 👀

Leisure Self

10/10

Exceptional

28 Sep 2025

Takefumi

良い滞在

概ね問題ありません。深夜帯もスタッフが常駐しています。設備がやや古い。

Self

4/10

Poor

12 Sep 2025

miguel angel

Para el precio que pague las instalaciones estaban muy bien, pero algo inaceptable es que las sábanas de las camas estén sucias, se notaba que ya varios días no las lavaban porque tenían olor a sudor, el baño sucio, tanto la regadera como el lavamanos, como repito nos tocó taparnos con sábanas sucias(olor a sudor), las almohadas no tenían sobre fundas y olían a sudor, lastimosamente esto me dejó muy mala experiencia

Business Partner

6/10

Pleasant

05 Aug 2025

Enrique

El personal es muy apático, no te ayudan a resolver ninguna duda.

Leisure Family

8/10

Excellent

25 Jul 2025

José Antonio

Bonito lugar, con algunos detalles, pero la administración está trabajando para mejorarlas instalaciones, me quedaría una vez más para ver cómo queda la remodelación de recepción

Leisure Partner

4/10

Poor

24 Jul 2025

Stefanie

Está en remodelación lo que hace incómoda la estancia. La atención del personal no es buena.

Leisure Family

8/10

Excellent

24 Jul 2025

Luis Alberto

Thbaks