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Suites Terraza Imperial
Guatemala City · Guatemala
15 Ave. A 4-39 Zona 13View location
9.0/10Excellent430 Reviews
Cleanliness9.4/10 9.4
Service8.8/10 8.8
Comfort9.2/10 9.2
Condition9.4/10 9.4
Neighborhood9.2/10 9.2
Value9.2/10 9.2
Amenities8.4/10 8.4
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Suites Terraza Imperial
With a stay at this aparthotel in Guatemala City (Zona 13), you'll be within a 10-minute drive of U. S. Embassy in Guatemala and Union Church of Guatemala. This aparthotel is 5. 7 mi (9. 2 km) from Paseo Cayala and 0. 7 mi (1.
2 km) from Avenida La Reforma. Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. This aparthotel also features complimentary wireless Internet access, a hair salon, and tour/ticket assistance.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite. Enjoy a meal at the restaurant, or stay in and take advantage of the aparthotel's 24-hour room service.
Cooked-to-order breakfasts are available daily from 6 AM to 10:30 AM for a fee. Make yourself comfortable in this individually decorated apartment, featuring a kitchenette with a refrigerator and a stovetop. A 42-cm LCD television with satellite programming provides entertainment, while complimentary wireless Internet access keeps you connected.
Show less
Conveniences include a phone, as well as a safe and a microwave.
Located in Guatemala City (Zona 13), this aparthotel is within a 5-minute drive of Avenida La Reforma and Plaza Fontabella Shopping Center. This aparthotel is 1.4 mi (2.3 km) from Embassy of Mexico in Guatemala and 1.8 mi (3 km) from Oakland Mall.
Make yourself comfortable in this individually decorated apartment, featuring a kitchenette with a full-sized refrigerator/freezer and a stovetop. A 42-cm LCD television with satellite programming provides entertainment, while complimentary wireless internet access keeps you connected. Conveniences include a phone, as well as a safe and a microwave.
Featured amenities include a 24-hour front desk, luggage storage, and an elevator. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Concierge
Gym
Entertainment
Non-smoking
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
Anytime
Check-out until
1:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals not allowed
Cleaning and safety
Sanitization
Property uses a professional cleaning service
Important information
-
You need to know
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- The property is professionally cleaned.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Long-term renters welcome
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher
- This property is professionally cleaned
-
Minimal age
18
-
Optional fees
- Housekeeping fee: USD 5.00 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Avenida Las Américas
0.1 km / 0.1 mi
Parque Las Américas
0.2 km / 0.1 mi
El Obelisco
0.5 km / 0.3 mi
Avenida La Reforma
0.7 km / 0.4 mi
Embassy of El Salvador
0.9 km / 0.5 mi
Gran Centro Los Próceres
0.9 km / 0.6 mi
Embassy of Peru
1 km / 0.7 mi
Guatemalan Exporters Association
1.1 km / 0.7 mi
La Aurora Zoo
1.3 km / 0.8 mi
Union Church of Guatemala
1.4 km / 0.9 mi
Children's Museum
1.5 km / 0.9 mi
Avia Mall
1.6 km / 1 mi
The Village Shopping Center
1.6 km / 1 mi
Embassy of Germany in Guatemala
1.6 km / 1 mi
Plaza Fontabella Shopping Center
1.6 km / 1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Airport Shuttle
- Lift access
- Garden
- Terrace
- Luggage room
Show 6 more facilities & services
- Restaurant
- Conference room
- Hairdressing salon
- Non-smoking establishment
- Minimum check-in age: 18
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySuites Terraza Imperial
DOUBLE PREMIUM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Suites Terraza Imperial
100
reviews shown
JOSECARLOS
Hubo una confusión por parte del Hotel con la reservación, tuve que bajar a las 10:00 de la noche a resolver, y se dieron cuenta que el problema eran ellos con la aplicación, no fue problema de mi tarjeta, deberían mejorar esto, para no tener que bajar a las 10:00 de la noche a resolver algún inconveniente, esto altera tu descanso.
Herber Omar
Nice
Luis
It's a wonderful hotel located in the safest place of Guatemala City, and walk only two blocks to take the Metro Bus to historic center, cost is 1 (one) Quetzal, some like 0.13 or pay credit card at the access.
Employees are really friendly and helpful, suites are totally complete so you may shop around, bring you food or snack and prepare everything here, suites have AC, Refrigerator, Stove, silverware, etc etc.
This place it is just wonderful
Employees are really friendly and helpful, suites are totally complete so you may shop around, bring you food or snack and prepare everything here, suites have AC, Refrigerator, Stove, silverware, etc etc.
This place it is just wonderful
Lourdes
There wasn’t any break fast
Fabiola
Everything was great and excellent service all the time. 💯 recommended.
carlos
Price is very good 👍
Esau
Muy buen servicio
Aileen
Ubicación buena
fatima
10/10 stay! This hotel offers incredible value for the affordable price without compromising on quality or service.
One of my favorite things was the 1:00 PM checkout time—the latest I’ve ever had at a hotel, which meant I could actually enjoy a good night’s sleep without rushing out in the morning.
The location is another huge plus. It’s only 8–10 minutes from the international airport, and getting an Uber is quick and easy. The room felt warm and cozy, almost like being at home. It’s a spacious suite that comes fully equipped with just about everything you could need, including a rice cooker, coffee maker, refrigerator, ice maker, microwave, plates, and more. There’s also a separate dining area, and the bed is incredibly spacious and comfortable. If you’re looking for an affordable hotel that exceeds expectations, this is definitely one I’d recommend!
One of my favorite things was the 1:00 PM checkout time—the latest I’ve ever had at a hotel, which meant I could actually enjoy a good night’s sleep without rushing out in the morning.
The location is another huge plus. It’s only 8–10 minutes from the international airport, and getting an Uber is quick and easy. The room felt warm and cozy, almost like being at home. It’s a spacious suite that comes fully equipped with just about everything you could need, including a rice cooker, coffee maker, refrigerator, ice maker, microwave, plates, and more. There’s also a separate dining area, and the bed is incredibly spacious and comfortable. If you’re looking for an affordable hotel that exceeds expectations, this is definitely one I’d recommend!
Layda
It was very nice and clean, we got a nice view to the city.
Frank
Some problems answering the phone
Wilson A
This hotel is exceptionally clean, modern, and well-maintained, with a great rooftop area. The secure garage provides added peace of mind, and the staff are friendly and welcoming. Highly recommended!
Mario
My room it was very clean.
Francisco
They do not list whether the room has 1 bed or 2 beds, wanted to switch and was charged almost as much as the cost of the room
Lily Judith
Muy limpio, frente al aeropuerto. Aunque cerca, Debido al tráfico se puede uno demorar más de media hr en llegar al aeropuerto.
Herly Waldemar Martinez De
más cordialidad no caería mal por parte de algunos empleados.
Priscilla
Nice hotel
Franklin
Full equiped kitchen with everything you need if you're cooking. Includes microwave, fridge with ice dispenser and water purifier. Closet is very spacious, bed is perfect and the room is clean. Zona 13 is safe, is walkable and the airport is at eyeview from Suites Terraza Imperial. I would repeat my stay .
Maria Jose
Good location, clean and very spacious rooms. WiFi is extremely unreliable, staff are very unfriendly
Rene
Overall, the hotel was pretty decent and offered good value for the price. The rooms were comfortable and the experience was generally positive. One issue I noticed was the Wi-Fi connection, which constantly disconnected and didn’t work reliably during my stay. Aside from that, it’s a solid option if you’re looking for an affordable place to stay
Jaime
I stayed for one night only and everything was great from communication with staff to how clean and comfy the room was. I definitely would recommend this hotel to anyone…
Luis
Excelente
Esteban
Fue excelente
ARNULFO
todo estuvo bien la atencion y limpiesa
edgar
Nice room big enough
Service was good definitely would stay again good location
Service was good definitely would stay again good location
Dallas
Was a nice place to stay easy and convenient clean
Christiane
Room is larger than expected, has all kitchen amenities for making a meal, AC is great and king sized bed was ver comfortable. If you have to check out in the middle of the night go to the front desk early. I had to wait 15 mins for someone to come down in the elevator to check us out around 2am. There is always a security person by the door to let you in and out and to open/lock the front gate at night! I recommend the hotel but I would not recommend walking at night time (take an uber)
Marcony
Everything overall fine..
Vivienne
Great! Best for value. Clean,fresh and staff Fantastic!
Serina
Clean, great property
Jean
Convenient
Luis
The only comment is the irregular water flow in the shower, everything else is very good.
Luis
Mi booking fue por error y el hotel ni se molesto en confirma mi llegara al local lo cual nunca paso
Reyna Axiola
El personal súper amable, y las habitaciones muy cómodas
Rochelle
Nice clean space with fictional kitchenette.
Karen
Good service
Nicolas
Everything is great facility is clean and rooms are very nice and clean as expected only bad thing is the hot water other then that suit terraza imperial is a great place to stay would defenitly will come back
Saman
Amazing stay.
Sergio
Clean room ,excellent location,laundry.parking staff excellent.
JAVIER
3 horas nos tuvieron en el lobby esperando por un cuarto disponible según ellos estaban full y en esas 3 horas en el lobby nadie hizo check out terrible el servicio al cliente y demasiado ruido
Azariah
The rooms were exceptional. Far beyond my expectations.
Jason
Friendly and helpful staff. Large rooms with kitchenettes. Great security.
Gilmer
good
Diego
Good place I spend just for one night but was very good, kitchen 100% good and the bed was good too :) congrats!
Hernan
WiFi very spotty, not even a full signal. No hot water at 7:30 am. Sheets were stained as well as bedspread.
Mark Anthony
Clean room and nice staff
Josue
Excelente lugar para hospedarse, la cocina tiene todo los utensilios necesarios, hay supermercado muy cerca.
Jason
Nice hotel with nice rooms with fully equipped kitchenettes. Great staff. Close to airport.
Virginia
During my stay, we experienced a moderate earthquake. The hotel handled it with great professionalism and concern for safety. They made sure all the guests and staff were secure and comfortable.
adrian
Nice stuff
Jose Luis
Room was clean and the service good, also the food at the restaurant so delicious I will return again
Geo
I loved it because it had its own kitchen with everything that you need to make your own food. you dont need any Nothing, just in groceries, awesome.
helmuth
Overall, the stay at the hotel was good. The views from the terrace is great. One night there was music coming from the room next door; it lasted for about 30 minutes.
Luis
It is a quiet area and safe.
Nilson
very nice hotel, super clean. People are very friendly and helpful in, which is nicest restaurant right next to it and it’s open until late.
Robinson
La limpieza, la seguridad y la atención a los detalles fueron las cosas que más gustaron
Eduardo
Well ,i appreciate the cleanest off the rooms
Ubiquo
Habitación, tenía mal olor
Ermelinda
It was well equipped and clean. Excellent pricing and very courteous staff. Loved it.
Minds Developer Grou
Great money value
Excellent choice! Neat, the convenience store is a big plus.
Jose M
safe, clean, quite, nice place
nice, convenient clean, safe
Margarita
Great staff. clean and cozy room
Verified traveler
Initially room on 2nd floor next to generator so moved to 9th floor. Lots of traffic noise. Hotel very secure and friendly staff though. Great coffee roasters nearby such as Torch & eternity.
Vanessa
Very clean and spacious.
Adam
Suites Terraza Imperial leaves very little to be criticized. The hotel and its rooms are clean, secure, and quiet. The kitchenettes are well stocked with kitchen appliances, dishes, utensils. The bathrooms are pleasant and well updated. The staff is courteous, attentive, and professional. Room cleaning is handled reliably and well regardless of when the Do Not Disturb sign is taken down or put up.
The hotel is located within a few minutes of a major shopping center (grocery store included), on foot, and it is less than ten minutes from the airport by car.
If anything must be criticized as less than perfectly ideal, or at least as an FYI for prospective visitors:
- basically no English is spoken here. You may have no reason to need special interaction with the staff, as things went very smoothly for me during my one-week stay from check-in to checkout. But this is still worth noting if you have no Spanish at all.
- one cockroach was spotted in my room, so there were probably more. This may be standard in Guatemala, I don't know, but I wouldn't have expected it based on the otherwise high quality of the facility.
- there is no room service, and nothing more than water and beer for purchase at the front desk. With the restaurants nearby and the availability of services like Uber Eats, this is no problem at all, but still worth noting.
- the water pressure and temperature of the (very nice) shower is highly variable. Expect frequent hot/cold adjustments!
The hotel is located within a few minutes of a major shopping center (grocery store included), on foot, and it is less than ten minutes from the airport by car.
If anything must be criticized as less than perfectly ideal, or at least as an FYI for prospective visitors:
- basically no English is spoken here. You may have no reason to need special interaction with the staff, as things went very smoothly for me during my one-week stay from check-in to checkout. But this is still worth noting if you have no Spanish at all.
- one cockroach was spotted in my room, so there were probably more. This may be standard in Guatemala, I don't know, but I wouldn't have expected it based on the otherwise high quality of the facility.
- there is no room service, and nothing more than water and beer for purchase at the front desk. With the restaurants nearby and the availability of services like Uber Eats, this is no problem at all, but still worth noting.
- the water pressure and temperature of the (very nice) shower is highly variable. Expect frequent hot/cold adjustments!
Don
Great Hotel
jorge
Nice costumer service
Juan O
Todo muy bien dentro de edificio pero escalinatas a la entrada en el día es difícil distinguir los niveles por tener el mismo color lo que puede dar por resultado un an accident ; en la noche se distingue el nivel por la luz roja
lester
Excellent customer service.
Michael
Aproximadamente to airport
Hanan
Beautiful property! We were blown away by the classiness and cleanliness of this hotel and only wished we had more time to enjoy it.
erwin
Like the pictures bbut overall the quietness of the area I was surprised I was near the airport and I did not hear anything
Jose
Trucks blaring their horns late into the night.
Olivia
I had to ask them to change the sheets and blankets it had a horrible smell in the room and I couldn’t sleep all night from all the noise I could hear the plains going off every hour and car noises
John
Super location near the airport with lots of restaurants and shopping close. Room was very clean with a comfortable bed and nice hot water in the modern bathroom. The 52 inch TV had cable channels but wasn’t connected to the internet to stream. The fridge was nice to have but only the freezer worked. Okay WiFi speed around 30 mg downloads.
Mara
Everything is fine
Yadira
I reserved for one night for my husband to stay a day before picking me up from the airport. I choose it for airport distance and because the pictures liked nice. He liked it, six days later we stayed there again. Very clean, comfortable and the recepción people are very nice and helpful. They arranged our Uber. Will definitely continue staying there on all future trips.
Esperanza
It was a good experience.
Maria
Convenient location
Heather
Quiet, safe, clean and comfortable stay.
Daniel
Everything was amazing!!!!! The staff, the room, cleanliness. Thank you so much! We will stay with you again. ¡¡¡¡¡Muchos grasias!!!!!
adrian
Nice and clean hotel
Claudia
Location, price, very clean hotel!
Claudia
Excellent place to stay! Very convenient and close to the airport!! Love the staff and everything.
Reginaldo
I like the view
Frank
Need pool 😜
Robert
Nice and clean
Alan
Great place... BUT
The place was actually really nice. Very good location, close to the airport and easy to get to.
The room was very clean and even though we didn't use the little kitchen it was good to have it just in case.
I will say though I did not like at all that they deactivated my key access before my check out time was up and when I went to the front desk to ask about it they told me someone will come up to my room to let me in and get my belonging for check out time. I felt like I was being \"kicked out\" for some reason and even though the lady at the front desk was \"nice\" enough to give me an explanation that made no sense to me I strongly believe that OUTSTANDING GUESTS like ourselves should not be treated like that. I honestly felt very weird about. We have been in 26 countries around the world and this place is the only one that we have had happened to us.
Check out time was at 13:00 and I was trying to get to my room at 12:45 to grab my stuff and do the check out when I realized they had deactivated my key access. NOT COOL at all. I would probably not stay there again for that reason along.
The room was very clean and even though we didn't use the little kitchen it was good to have it just in case.
I will say though I did not like at all that they deactivated my key access before my check out time was up and when I went to the front desk to ask about it they told me someone will come up to my room to let me in and get my belonging for check out time. I felt like I was being \"kicked out\" for some reason and even though the lady at the front desk was \"nice\" enough to give me an explanation that made no sense to me I strongly believe that OUTSTANDING GUESTS like ourselves should not be treated like that. I honestly felt very weird about. We have been in 26 countries around the world and this place is the only one that we have had happened to us.
Check out time was at 13:00 and I was trying to get to my room at 12:45 to grab my stuff and do the check out when I realized they had deactivated my key access. NOT COOL at all. I would probably not stay there again for that reason along.
Esvin
Little hard to check out.
david
I love the place very closed to the airport
HERBERT
Great hotel to stay, very clean and very spacious room.
Adam
They turned us away at midnight because their system did not have the reservation from Orbitz even though I showed it to them. They were rude, and I felt like they wanted to charge us more because it was late. Really disappointing, now I have to try and get a refund.
elias
Nothing special
Richard
Very nice for what I paid. Clean, comfortable, and in walking distance to restaurant/bar district.
Vilma Alejandra
Happy place
It was an amazing , I’ll definitely go again with family to stay at this wonderful hotel .
Juan Carlos
Very nice suite, well equipped. Friendly employees.
Hui-Ling
The apartment was very spacious and had a fully-equipped kitchenette, making it possible to have a home-made breakfast or a late-night hot meal without leaving the hotel. The Eco-filter feature ensures abundant drinking water supply. The hotel staff is friendly but does not help with tourism arrangements. However, with many travel agencies within walking distance of the hotel, that is not an issue. Overall, the hotel has very good security measures, good environment and very spacious and comfy room for adequate rest.
DAVID
The property is quite new, so the rooms are modern and well equipped. Pretty much all you need. Maybe better located electrical outlets woukd be good, but thats about it.
However, the staff are not particularly helpful nor service oriented. Never a hello or have a nice day.
Another example, where upon arrival, they suggested leaving for a nearby lunch because we were quite early. But we had to ask about leaving bags. Then, upon our return, 20 minutes before official check-in, they made us wait until that exact 3pm time. It was obviously not because the room wasn't ready, and they check us in at exactly 3pm, not a second early, with no help in retieving the luggage at that time either. The front desk staff didn't even know where the luggage was.
Too bad, because it is a nice place and well located.
However, the staff are not particularly helpful nor service oriented. Never a hello or have a nice day.
Another example, where upon arrival, they suggested leaving for a nearby lunch because we were quite early. But we had to ask about leaving bags. Then, upon our return, 20 minutes before official check-in, they made us wait until that exact 3pm time. It was obviously not because the room wasn't ready, and they check us in at exactly 3pm, not a second early, with no help in retieving the luggage at that time either. The front desk staff didn't even know where the luggage was.
Too bad, because it is a nice place and well located.
Pascual
Great keep up place. Receptionist went above and beyond seem like management do a great job training. Keep up make Chapines proud.
Maria
I’m an older woman traveling alone, they didn’t explain how the keycard would open the door to where my luggage was kept before 3pm for to check in, they 2 different remotes for the tv and I could not make the tv work, and even though they had my CC info. They also asked for a cash deposit and at the time of checking out they hold you there until they go check the room and make sure you din’t still anything or broke something I guess because a person call them back on a radio and says, all is ok and then they give you you cash deposit back and ur CC receipt. I had never seen this!!
Location & surroundings
Suites Terraza Imperial
15 Ave. A 4-39 Zona 13, Guatemala City, Guatemala
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Suites Terraza Imperial
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