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8.4/10Excellent648 Reviews
Cleanliness8.6/10 8.6
Service8.6/10 8.6
Comfort8.2/10 8.2
Condition7.8/10 7.8
Location8.6/10 8.6
Neighborhood8.6/10 8.6
Amenities8.4/10 8.4
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Santander Plaza
The accomodation comprises a total of 26 snug guest rooms. The accomodation offers Wi-Fi internet connection in communal areas. Santander Plaza does not offer 24-hour reception.
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With a stay at Hotel Santander Plaza in Guatemala City (Zona 10), you'll be within a 15-minute drive of Paseo Cayala and U.S. Embassy in Guatemala. This hotel is 0.2 mi (0.4 km) from Avenida La Reforma and 0.2 mi (0.4 km) from Gran Centro Los Próceres.
Make yourself at home in one of the 26 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available on request).
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Non-smoking
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
2:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 12
Pet max weight (per pet) in lb is 26
Only dogs are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Children stay free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
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Special Instructions
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Safety features at this property include a fire extinguisher
- Property Registration Number si
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Minimal age
18
-
Optional fees
- Pet fee: GTQ 200 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Plaza Fontabella Shopping Center
0.3 km / 0.2 mi
Gran Centro Los Próceres
0.3 km / 0.2 mi
Avenida La Reforma
0.4 km / 0.2 mi
Avia Mall
0.6 km / 0.4 mi
Avenida Las Américas
0.8 km / 0.5 mi
Embassy of Canada
0.8 km / 0.5 mi
El Obelisco
0.8 km / 0.5 mi
The Village Shopping Center
0.9 km / 0.5 mi
Oakland Mall
0.9 km / 0.6 mi
Union Church of Guatemala
1 km / 0.6 mi
Sixtino II
1.1 km / 0.7 mi
Parque Las Américas
1.1 km / 0.7 mi
Hospital Herrera Llerandi
1.1 km / 0.7 mi
Embassy of Germany in Guatemala
1.2 km / 0.8 mi
Embassy of Lebanon
1.2 km / 0.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 26
- hotel
- Check-in hour
- Check-out hour
- Wi-fi
- Laundry service
- Lift access
- Concierge
- Luggage room
- Clothes dryer
- Bar
- Restaurant
Show 6 more facilities & services
- Banquet hall
- Meeting room
- Business centre
- Breakfast
- Non-smoking establishment
- Minimum check-in age: 18
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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QUADRUPLE EXECUTIVEQUADRUPLE • EXECUTIVEQUA.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySantander Plaza
QUADRUPLE EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: QUA.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDSSUI.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySantander Plaza
SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room EXECUTIVERoom • EXECUTIVEROO.EJ
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySantander Plaza
Room EXECUTIVE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- EXECUTIVE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.EJ
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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JUNIOR SUITE TWO DOUBLE BEDSJUNIOR SUITE • TWO DOUBLE BEDSJSU.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySantander Plaza
JUNIOR SUITE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: JSU.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilitySantander Plaza
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Santander Plaza
100
reviews shown
Carlos
Es un hotel hermoso que mantiene la elegancia de antaño.
La habitación muy cómoda.
La habitación muy cómoda.
Maynor
We were robbed in my opinion. We booked a master suite. We were told by one of the employees that the masters suites were on the last floor, but somehow we got a small room on the 3rd floor that was not clean, the wall had a hole, and the bathroom handle door was broken. We requested shuttle transportation to the airport since it was advertised that it was included, but the front desk employee told us that it was available weekdays only. For all these issues I believe we were robbed.
Zulma
Everything is good
Lorein
Good service, great location, helpful staff!
Lorna
Everithing 👍
Aura Ortiz Carrera
Excellent
Rodney
Maids were excellent accommodating and polite
Stephen
I love this place.
Sharon
Our room was comfortable and most of the staff were very nice. The person who checked us in was fairly rude and refused to help. We had booked a shuttle after hours and she just kept repeating the normal times of the shuttle to us until our friend who speaks Spanish as a first language intervened and repeated that we had already made the arrangement. We then asked her where to send a post card and she said it wasn’t possible from anywhere. If she did not understand our Spanish, she did not ask any questions. She was completely helpful to our friend from another Spanish-Speaking country. No one else in Guatemala had trouble understanding our Spanish or they just asked for clarification.
Sherika
The breakfast was amazing and the staff were very helpful but the hotel needs some renovation.
Nidia
Excellent stay from start to finish. The hotel is located in a great area, very clean, and well maintained. The staff was incredibly friendly and welcoming throughout my stay, and the breakfast was superb with plenty of great options. Everyone made the experience enjoyable and comfortable. I will definitely be staying here again and highly recommend this hotel.
leslie
Please advise hotel to add specific days and times for shuttle transportation. Weekends are not included for free shuttle transportation. The front desk was able to provide but they say usually they don’t on weekends
Jose
Conveniente al mall, al que caminamos en el dia y tomamos Uber de regreso en la noche. El area es relativamente quieta y segura. El desayuno es ok. No es tipo buffet y el menú es algo limitado. Un problema que ocasionó reservaciones extra fue resuelto por un atento empleado en el front desk.
Alicia
Very clean
Alison
Nearly all the staff we came into contact with were really excellent and, particularly, the gentleman at the front desk upon our check in.
Room very clean and well cared for. Breakfast was decent.
Room very clean and well cared for. Breakfast was decent.
BOHDANNA
I stayed here last year, and chose to stay again. The room was a little dated, some nicks and dents especially in the bathroom, but the bed was large and comfortable, the a/c worked perfectly, and the hot water was reliable. Breakfast was wonderful, with a choice of several entrees, all with fruit, bread, juice, coffee, plantains, and refried beans. There were also some pastries available if you're still hungry! Location is great, many restaurants nearby, and the large Oakland Plaza Mall is less than a mile away. I felt very safe walking around the area.
Mary
Very good and complete breakfast provided. Good location to many good restaurants and shopping. Rooms are clean.
Mary
The breakfast and the service is excellent. Our room was very clean and comfortable. We liked having a kitchenette. The staff is super friendly and helpful. Highly recommended.
Gilberto
Very good place, I will stay again
Wanda
Clean, convenient to shopping and eating.
Siddarameshwar
Very good
Servio
The location is very good, with many options nearby, including restaurants, bakeries, and convenience stores.
Breakfast was good and added a nice level of convenience to the stay.
Breakfast was good and added a nice level of convenience to the stay.
Chunying
Staff members are very helpful!
Leonardo Arguedas
Very nice
Milton
Good service
Nithesh
No iron box, the sink was clogged
Aricely
Helpful staff
Dawn
Clean room
Sushil
Very nice room and absolutely spotless. There are some great restaurants nearby, and the check-in process was smooth and easy. The area felt very safe, and the breakfast was excellent—especially the omelette, which was very tasty.
Berenice
We only chose this hotel because they supposed to have airport shuttle included. We find out that the service is not available over the weekend.
They didn’t have the option to heat the room either and the description said that A/C was fully working.
The hotel is right beside an avenue and the room noisy in consequence.
They didn’t have the option to heat the room either and the description said that A/C was fully working.
The hotel is right beside an avenue and the room noisy in consequence.
Ernist
Muy amable, el personal, una de las mejores opciones
Robert
Friendly & efficient staff; easy & fast wifi; clean and renovated property; easy to connect tv with kitchen and coffeemaker for convenience.
Monica
Breakfast was delicious with a lot of options to choose, staff very kind good service
Debra
The suites are very nice. Traffic noise can be loud. Some hallways just got new carpeting. The breakfasts are good. The free shuttle is only free a few hours a day then it’s $10.00 per person. Uber is better.
Debra
The hotel is alright, it’s clean, the breakfast is good. Vehicle noise goes all night so if your a light sleeper it will bother you. It’s close to the airport. Ubers are only $5.00 for 4 people from airport, the hotel shuttle is $40.00 for 4 people, Shuttle is only free during certain hours.
Ambrocio
Breakfast and staff were excellent
Behrouz
It’s good
Colette
It was a good choice for close to the airport, close to restaurants and good breakfast.
Debra
Spacious clean room, friendly staff and excellent breakfast. Walk to the Oakland Mall, close to airport.
Antonio
Clean, pleasant, comfortable, close to everything
Osmany
Muy buena , cuando regrese a Guatemala, volvería a este hotel
reyna
Very good location, staff members were very polite and helpful.
Juan
Great location very close everything very friendly staff
Wernner
It was a nice property wish there was no construction going on but thats no one's fault
JOSUE
It is a small hotel with a personal service. It is located a few minutes from the airport in a very nice area. The staff is very friendly and cooperative. For ten dollars you get a taxi to the airport.
Wendy
Not
Geoff
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Erick
Needs improvement.
The property is a little bit outdated. The condition of the hotel is not worth the price. We were welcomed in a professional and friendly manner and the check in was fast and easy, but the apartment we were given had a mildew smell, there were only two electrical plugs available; one in the kitchen and one in the bathroom, we couldn't charge our devices at once, we had to take turns. The light by the beds wasn't working and the strange noise in the bathroom we couldn't figure out where it was coming from. Breakfast was included in the price, but the selection of choices was very minimal.
The beds were very comfortable and the room was very clean, I give them that. Unfortunately, we were not impressed at all by this hotel.
The beds were very comfortable and the room was very clean, I give them that. Unfortunately, we were not impressed at all by this hotel.
Elvia
.
Hugo
Clean and great breakfast
Cesar
Cleanest
zahira
I think the Furnishure is out dated spec the tv
Roxana
Na
Luis
I like most of the service
MALINDA
Amazing hotel and the staff are awesome! When I return, I will definitely stay.
Jason
As with anything in Guatemala, things may go wrong periodically, but when things went wrong they were quickly resolved. I am overjoyed by the staff, and everyone treated me with kindness and respect even though I barely spoke the language.
CARMEN
Perfecto , cerca del aeropuerto y cerca de restaurante
Nilson
very nice place
Franklin
Nice hotel
Verified traveler
Great location, temporarily noisy
Was upgraded to a 2-room suite, which was a lovely space. Kitchen, nice bathroom, a balcony! However, despite being on the 7th floor, tiny ants found my wrapped snacks in about an hour. Also, major construction across the street from 7am to 11pm nightly (a new hotel?), so bring earplugs if you're a light or day sleeper. Breakfast was delicious, with a nice assortment of entrees (eggs, french toast, pancakes, etc) and lots of fruit and breads. Location was good, many restaurants within a 10-minute walk. The front desk called a driver to take me ($8) to La Aurora Zoo(excellent zoo), and i felt very safe walking alone back to the hotel (about a mile) afterwards.
Will be a much more pleasant stay once construction next block is finished.
Will be a much more pleasant stay once construction next block is finished.
Bryan
Ok
Fairuz
improve the cleanliness of the rooms.
Colleen
Breckfast was fabulous with full meals juice, fruit, table cloths and attentive waiters. Dining options near by like le maison were outstanding.
Beds were comfortable and the small greenhouse have nice natural light. PILLOWS WERE PERFECT.
Beds were comfortable and the small greenhouse have nice natural light. PILLOWS WERE PERFECT.
Monica
I like the Hotel and the staff specially the dining room staff, and breakfast is delicious. I didn’t like the shower, the shower head spilled water all over the floor and I didn’t like the towels they were stained and look dirty
Verified traveler
Near airport, good stay, great breakfast
My flight landed 45minutes late, but the shuttle driver was kind to wait and we managed to find each other outside the arrivals terminal.One night stay, room was good, could use some washcloths in bathroom. Next to a busy street, but noise was low. However, I awoke to exhaust fumes from cars & trucks, despite being on the 4th floor.
Breakfast was included and wonderful! Choices included omelets, pancakes, french toast, and came with juice, coffee, rolls, and lots of fruit. Be advised that the restaurant is only open for breakfast, but there are lots of places to eat in the neighborhood. The price for my room was fair, and I would stay here again.
Breakfast was included and wonderful! Choices included omelets, pancakes, french toast, and came with juice, coffee, rolls, and lots of fruit. Be advised that the restaurant is only open for breakfast, but there are lots of places to eat in the neighborhood. The price for my room was fair, and I would stay here again.
Shaun
Good value with a convenient location
I stayed the evening with my wife prior to an international flight departure. Staff very friendly, room clean & adequate. Airport shuttle and included breakfast weren't available considering our early departure.
Moisés
Plaza Santander, good place to stay and enjoy very good.
JOHAN
Everything was excellent.
Monica
I like the hotel but the room cleaning wasn’t good, the towels were stained and they didn’t let coffee, soap o bath math in our room some days, we have to call and request them
Fran
Comfortable rooms. Easy parking. Close to many restaurants and airport. Shuttle too.
Rodrigo
I love the location of this hotel
Manuel
Very clean, staff was great. The breakfast was awesome and delicious. I’ll be back soon.
Maria
it was good
Yasmin
Better than expected. The room was clean and very comfortable. Bed was great! They were amazing and let us store luggage while we did a 2 night trip to Tikal. Everyone that worked there was helpful and nice. 2 blocks to a shopping center that has many eating options.
Heidi
I was charged for extra guest fee when I didn't have extra guest. I think I shouldn't have to pay that.
Alejandro
Excellent service and location!!!
Brian
Clean but basic rooms, nice beds, friendly staff. Decent breakfast. The property could use some updates. The airport shuttle runs only Monday-Friday in the morning until 2 pm.
Jennell
Conformable hotel with helpful staff.
Mirna
It was nice, breakfast was very good, close to shopping area,Staff was very polite, friendly and respectful.
Elizabeth
I have stay in many hotels in the capital Guatemala, but I have never stayed in one so noisy. We stayed on the third level. On August 8-9 basically, on a Thursday night, they were 2 Spanish ladies that were playing music loud all night and talking loud on the hallway even though we had earplugs, we couldn’t sleep through the noise is was a horrible night we were told that there was going to be an extra charge for taking us the the airport for $10 not $15
Denise
It was a great room, great service, and very clean for our family of 4.
WILMAN
Breakfast is too limited
Verified traveler
Me dieron una habitacion que no era pague por una habitacion suit junior y me dieron una normal no se hicieron responsables de nada y la actitud pesima la persona de la noche
Jorge
Don’t like are all
Diana
Recomendado
Excelente servicio al cliente. Cerca de restaurantes, bares, centros comerciales, fácil acceso a los lugares turísticos.
Oliver
Great location and good rates.
Simone
The facility is in desperate need of an upgarde. You hear all the road noise. The furniture is dated, the bathrooms are dated, bed is uncomfortable. Additionally the front desk check in is poor. I booked a jinipr suite ant had to move to a regulat room with no eefund. Overall substandard
Giovanni
The staff treated me very good satisfying all my needs
Radames
Excellent facilities and excellent service. Located in a quiet area but with all the facilities. I felt very comfortable and calm
John
Not the best and not the worst. AC is lacking as it only worked in the bedroom. The “free” airport shuttle isn’t free ($10) and didn’t show up anyway. Breakfast is a bright spot. Plenty of egg and pancake choices. They charge more if you want meats. The hotel is pretty run down and doesn’t look like it’s had any upgrades since 1990. Beds are clean and comfortable. Staff were professional and kind.
Jenifer
I like that it was walking distance to stores and bars/restaurants.
Anna Megan
The staff were very kind. The breakfast was delicious and the beds were comfortable
Suneet
I liked that it was close to the airport. Receptionist was very nice. Breakfast was very nice. Had courtesy shuttle to the airport. For the price it was good. I wish they would fix up the faucet in the bathroom.
HUGO
Great place to stay in Guatemala. Specially it is pet friendly, large rooms, clean and friendly staff, close to the airport, great breakfast in the morning and airport shuttle to the airport. The only issue is the shuttle runs 7am to 2pm. If you have evening de departure you pay for the shuttle.
EMERITA
Good attention. Delicious breakfast.
candace
Nice place to stay
Big room. Nice neighborhood. Good breakfast.
Monica
I like the hotel but they don’t provide enough towels, they just let two bath towels even if you reservation is for 3 people, and they don’t put hand towels, the towels looks old and stained too.
Francisco
FAir price for our short stay
Jessie-Ruth
I loved the complimentary breakfast & coffee! It was delicious & the service was pleasant! If you don’t mind light noise, this a great place to crash.
Verified traveler
We enjoyed our stay. Ad said restaurant and bar but only breakfast on site. Their are choices nearby for food and drink. They let us check in early and room was nice. Safe was not secure but I believe they are working on updating that. I would stay again.
Location & surroundings
Santander Plaza
15 Calle 3-52, Zona 10, Guatemala City, Guatemala
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Santander Plaza
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