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AC Hotels Guatemala City
Guatemala City · Guatemala
11 Avenida 35-02, Paseo Cayala Zona 16View location
8.6/10Excellent1,001 Reviews
Cleanliness9.0/10 9.0
Service8.6/10 8.6
Comfort8.8/10 8.8
Condition8.8/10 8.8
Neighborhood10.0/10 10.0
Amenities8.6/10 8.6
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About AC Hotels Guatemala City
Enjoy recreational opportunities such as a fitness center, rooftop terrace, and garden at this hotel. Additional amenities include complimentary Wi-Fi and on-site shopping. Savor a meal at the restaurant, a snack in the coffee shop/cafe, or a drink at the bar/lounge.
Buffet breakfast is available daily (6:30 AM to 10:30 AM) for a fee. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event? The hotel offers 2, 659 square feet (247 square meters) of conference space and meeting rooms.
Free self-parking is available on-site. The 114 guest rooms feature refrigerators, flat-screen TVs, complimentary Wi-Fi, cable programming, and private bathrooms with showers, complimentary toiletries, and hair dryers. Conveniences include phones, laptop-compatible safes, and desks. Located near Paseo Cayala, the AC Hotel by Marriott Guatemala City is a convenient choice.
The preferred airport is La Aurora Intl. Airport (GUA).
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With a stay at AC Hotel by Marriott Guatemala City, you'll be centrally located in Guatemala City, steps from Paseo Cayala and a short 3-minute drive from U.S. Embassy in Guatemala.
This hotel is 6.4 mi (10.3 km) from La Aurora Zoo and 0.7 mi (1 km) from Universidad del Valle de Guatemala. Make yourself at home in one of the 114 guestrooms featuring refrigerators and flat-screen televisions.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
Planning an event in Guatemala City? This hotel has 2659 square feet (247 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Parking height restrictions apply
Professional property host/manager
Pets allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Parking height restrictions apply.
- Guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately USD 16 for adults and USD 16 for children
- Pet fee: USD 50 per accommodation, per night
- Crib (infant bed) fee: USD 30.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Paseo Cayala
0.1 km / 0.1 mi
Universidad del Valle de Guatemala
1.1 km / 0.7 mi
U.S. Embassy in Guatemala
1.4 km / 0.8 mi
Kanajuyú Ecological Park
3.2 km / 2 mi
Medical Center
5 km / 3.1 mi
Botanical Garden
5.9 km / 3.7 mi
Avenida La Reforma
6 km / 3.7 mi
Estadio Nacional Mateo Flores
6.4 km / 4 mi
Hospital Herrera Llerandi
6.6 km / 4.1 mi
Sixtino II
6.7 km / 4.2 mi
Aldawa Mosque
6.7 km / 4.2 mi
Torre del Reformador
6.8 km / 4.2 mi
Centro Cívico
6.9 km / 4.3 mi
Bank of Guatemala
6.9 km / 4.3 mi
Popol Vuh Museum
6.9 km / 4.3 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 114
- hotel
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Car hireExtra charge
- Airport Shuttle
- Room serviceExtra charge
- Laundry service
- 24-hour securityExtra charge
Show 21 more facilities & services
- Hotel safeExtra charge
- Lift access
- Shop
- Garden
- Terrace
- Luggage room
- Clothes dryer
- Library
- Towels and bed linenExtra charge
- Café
- Bar
- Restaurant
- Poolside snack barExtra charge
- Conference room
- Meeting room
- Business centre
- Breakfast
- Snacks
- Non-smoking establishment
- Minimum check-in age: 18
- Fitness
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
B2
Breakfast For Two Guests
This meal plan may be available depending on the selected room/rate.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 26 m²DBL.KG
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAC Hotels Guatemala City
DOUBLE KING SIZE BED
Room photos
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 26 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAC Hotels Guatemala City
DOUBLE TWO DOUBLE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2D
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAC Hotels Guatemala City
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room DELUXERoom • DELUXEROO.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAC Hotels Guatemala City
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAC Hotels Guatemala City
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE GUEST ROOM KING BEDDOUBLE • GUEST ROOM KING BEDDBL.GR-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAC Hotels Guatemala City
DOUBLE GUEST ROOM KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- GUEST ROOM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.GR-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE WITH BALCONYDOUBLE • DELUXE WITH BALCONYDBL.BL-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAC Hotels Guatemala City
DOUBLE DELUXE WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: DBL.BL-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE TWO DOUBLE BEDSQUADRUPLE • TWO DOUBLE BEDS • 1 Bedroom • 37 m²QUA.2D
Room overview
Non-smoking room- Room size
- 37 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAC Hotels Guatemala City
QUADRUPLE TWO DOUBLE BEDS
Room photos
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 37 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2D
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE GUEST ROOMQUADRUPLE • GUEST ROOMQUA.GR
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- GUEST ROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAC Hotels Guatemala City
QUADRUPLE GUEST ROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- GUEST ROOM
Adult and child limits apply within the room's total guest limit.
Room code: QUA.GR
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BED • 1 Bedroom • 28 m²DBL.DX-KG
Room overview
Smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Balcony
- Safe
- Centrally regulated air conditioning
- Internet access
- Ironing set
- Tea and coffee making facilities
- Cable TV
- Desk
Show all 16 amenities
- Fridge
- Toiletries
- Disability-friendly bathroom
- TV
- Direct dial telephone
- Housekeeping
- Soundproof room
- Hairdryer
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAC Hotels Guatemala City
DOUBLE DELUXE KING BED
Room photos
18 photosSelect a photo to open the full-screen viewer.
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Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 28 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Room amenities
- Balcony
- Safe
- Centrally regulated air conditioning
- Internet access
- Ironing set
- Tea and coffee making facilities
- Cable TV
- Desk
- Fridge
- Toiletries
- Disability-friendly bathroom
- TV
- Direct dial telephone
- Housekeeping
- Soundproof room
- Hairdryer
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE DELUXE WITH BALCONYQUADRUPLE • DELUXE WITH BALCONYQUA.BL-DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAC Hotels Guatemala City
QUADRUPLE DELUXE WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: QUA.BL-DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE DELUXE TWO DOUBLE BEDSQUADRUPLE • DELUXE TWO DOUBLE BEDS • 1 Bedroom • 37 m²QUA.2D-DX
Room overview
Non-smoking room- Room size
- 37 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityAC Hotels Guatemala City
QUADRUPLE DELUXE TWO DOUBLE BEDS
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 37 m²
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Bed setup
- 2 × Double bed 131-150 width
- Bedrooms
- 1
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2D-DX
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about AC Hotels Guatemala City
100
reviews shown
Marcel
Excelente hotel, personal amable y servicial, gran seguridad de sus alrededores, con múltiples actividades y restaurantes a unos pasos
Robert
Buena experiencia en este hotel! Volvería a repetirla, y la recomendaría!
Ivan
Pense que era mejor
Kimberly
Clean room, place was good
Albert
Clean room
JAVIER
Ok
FERNANDO
I rarely leave negative reviews, but future guests should know about my experience.
During our 13-night stay, several aspects of this AC Marriott fell well below Marriott standards.
The hotel has two guest towers, each with two elevators. During our entire stay, one of the two elevators in our tower was out of service. We often had to use the emergency stairs or walk through the lobby to the other tower, where the only working elevator also served housekeeping and deliveries, causing frequent delays.
The lobby was left dark every night. The restaurant was a major disappointment: poor food quality and waitstaff who appeared inadequately trained. The parking gates repeatedly failed to open automatically, requiring assistance almost every time we entered or exited. Some carpets and floors throughout the hotel were also dirty and in need of maintenance.
I contacted hotel management before posting this review. They apologized, which I appreciate, and I hope they take meaningful action because this hotel has an outstanding location in Cayalá and the potential to deliver the quality experience guests expect from the Marriott brand. Unfortunately, these were not isolated incidents—they were consistent throughout our entire stay.. I WILL STAY AT THIS HOTEL NEXT TRIP TO GUATEMALA. It is the only one in Cayala which is the best sector to stay in Guatemala City. I accept their apology, sure they will improve soon.
During our 13-night stay, several aspects of this AC Marriott fell well below Marriott standards.
The hotel has two guest towers, each with two elevators. During our entire stay, one of the two elevators in our tower was out of service. We often had to use the emergency stairs or walk through the lobby to the other tower, where the only working elevator also served housekeeping and deliveries, causing frequent delays.
The lobby was left dark every night. The restaurant was a major disappointment: poor food quality and waitstaff who appeared inadequately trained. The parking gates repeatedly failed to open automatically, requiring assistance almost every time we entered or exited. Some carpets and floors throughout the hotel were also dirty and in need of maintenance.
I contacted hotel management before posting this review. They apologized, which I appreciate, and I hope they take meaningful action because this hotel has an outstanding location in Cayalá and the potential to deliver the quality experience guests expect from the Marriott brand. Unfortunately, these were not isolated incidents—they were consistent throughout our entire stay.. I WILL STAY AT THIS HOTEL NEXT TRIP TO GUATEMALA. It is the only one in Cayala which is the best sector to stay in Guatemala City. I accept their apology, sure they will improve soon.
Carmen
I have being Staying at The AC Marriott in Guatemala for the past 6 years, I think the rooms need improvement, the mattress in the sofa bed was horrible, but the staff help us by putting a mattress cover on top
Josselyn Samantha
Breakfast its good, everything its good
Sebastian
Great place and staff.
Mercy
Excelente atención y tiene una ubicación perfecta.
Oscar
Great location at Ciudad Cayalá!
Rooms are modern and clean but in the smaller size for sure.
Breakfast was great and staff was always attentive.
Rooms are modern and clean but in the smaller size for sure.
Breakfast was great and staff was always attentive.
Ingrid
No tengo ningún mal comentario de ellos me parece muy bien todo
Astrid
The staff at the hotel is very friendly and helpful. Location is great and has access to great restaurants and stores without having to drive. Beautiful view of the city.
Parking was included and very easy to get to. Overall, a great hotel.
Parking was included and very easy to get to. Overall, a great hotel.
Timothy James
We did not eat breakfast.
Tathiana
En este hotel siempre nos va lindo! En esta ocasión ocurrió que el teléfono de la habitación no funcionaba y necesitaban hacer un cargo a la tarjeta que por un error a la hora del check in, no se hizo completo. Me di cuenta de esta transacción por una alerta de mi banco. Sin problema que hicieran el cargo, pero por temas de seguridad, se agradece una llamada o en su defecto un mensaje a mi correo o WhatsApp. Todos estos datos son proporcionados cuando uno hace la reservación, no veo por qué no fue posible contactarme.
Tiphon
The property was in a well centralized area walking distance to a majority of shops, restaurants, and ice cream shops. Very modern and clean hotel rooms. Staff was very nice!
Jerry
Clean room!!!
Rufino
El desayuno es Regular le falta sazón a la comida mala calidad y el servio de limpieza llego abrir la habitación sin permiso mientras yo dormía aun habiendo puesto el cartel de no molestar. Las chicas de recepción muy amables excelente servicio. En el parqueo no podía salir el tiket me daba invalido hasta q llego 10 minutos después el vigilante a habrír la pluma . La habitación muy bonita limpia y agradable.
Jose
Elevetors where too slow
Patrick
Everything was clean and very organized z
Manuel
Best Hotel in Guatemala City!
The food was very delicious and rooms are very clean.
The food was very delicious and rooms are very clean.
Ricardo
Yes
Ramon
Nice food
Brian
The parking was very confusing. You have to scan multiple tickets. And
Lisa
Check-in process and corridor carpets are dirty
Adrian
Excelente servicio, las habitaciones muy bien. El servicio de limpieza muy bueno, la ubicación excelente!!!!
Ana
Hallways are dirty and they don’t clean the rooms properly
Carla
They hotel is nice but it’s poorly maintained , not clean
Sybil
The parking was a little confuse. But finally we got it. In Guatemala everybody is very friendly so you asked they help you.
Patricia
Convenient
Great location
Great for business travel
Great location
Great for business travel
Beth
Beautiful place!
Jonathan
The place was great, and so was the staff
YuniA
Habitación pequeña. Hotel bien ubicado.
Julio
De los únicos hoteles y hospedajes en Guatemala en que las habitaciones son herméticas y no se escucha ningún ruido.
Si se puede descansar. El personal muy amable.
Si se puede descansar. El personal muy amable.
Maritza
Great location, great views
JULIO
Great location and pricing.
Cynthia
Location, cleanliness, good beds
Claudia
Rooms are very nice
Sayra
It was clean and a relaxing stay
Annette
Really friendly and helpful staff
Wonderful location
Wonderful location
JOE
The Staff it wasn't very nice for Guatemalan Standards, crowded check in, the room wasn't ready at 3pm.
Manuel
The staff was amazing.
mirian
The service in the restaurant very bad we ordered à la cart they took 1/2 hour to bring the food, they did not ask if we need something like water or more coffe it looks like the waitress did not know the men well. Also, when we arrived at the hotel they did not have someone to help us with the luggage’s they did not have bell boys very disappointed I give a 3 maybe 4 for service
Mario
Yes excellent everyting
Victor
No the parking was not easy so complicated I doesn’t have a nice view but the area was really nice and beautiful.
Annette
Helpful staff, comfortable bed and clean room. Amazing view of the whole city.
vicky
Great place, great location
Gonzalo
Very nice
MOISES
parking access is terrible do not work the QR provided by the reception desk and to return twith to the lobby was impossible with the QR also.
Luis
Nos gustó mucho, el cuarto estaba frío y silencio, ideal para descansar!!!
Fabiola
Room clean. Staff very kind. Excellent location.
Kandy
This locale dont have no pool
Alejandro
Well lo located, Clean room, great service.
I didn’t like room bathroom. It has zero privacy….crazy
I didn’t like room bathroom. It has zero privacy….crazy
Dylan
Our stay was great. The staff is very very helpful. They set up transportation for us everyday and gave us great advice on when to go to places. The food was good. The only reason they didn’t get 5 star was the cleanliness. The carpet in the halls was stained and dirty. They need to get a little more particular with cleaning. But I highly recommend the hotel it’s in a great area and the customer service is 5 star.
Astrid
Great hotel with amazing views from the restaurant. The location is amazing, easy access to restaurants and shopping. Safe and convenient.
Astrid
Clean and spacious room. Family friend. Beautiful views and easy access to shopping and restaurants.
JORGE
TV did not work! It created a lot of issues as I wanted to sleep but the kids could even turn on the TV. Terrible!
Walter
Internet access was pretty slow (10 Mbps only)
Shower had a problem with water leaking to the bedroom
Shower had a problem with water leaking to the bedroom
Oscar
The TV in my room did not work and we called for service and nobody showed up
Michele
Very nice property and convenient located
Jacqueline
Stunning
Josue
Wow, what a place to stay. All the employees were very polite and professional. The breakfast buffet had a great variety that we enjoyed. The hotel is located in the middle of a shopping district. Great variety of restaurants and stores.
Fernando
Extremely comfortable room in a great neighborhood
Sergio
Good place to stay
PAULA DIAZ
excelente ubicación, ideal para descansar
muchas facilidades cerca: restaurantes, gimnasio, cines, cafeterías, tiendas
puede mejorar sus almohadas
muchas facilidades cerca: restaurantes, gimnasio, cines, cafeterías, tiendas
puede mejorar sus almohadas
Neda
We stay here every time we are in the capital, love it.
Mariely
Better Experience Elsewhere for this Price Point
The hotel itself is situated in the center of Cayala which made it easy to navigate. However, the restroom door does not close all the way and it made it uncomfortable for everyone to use the restroom as you can see when someone is sitting on the toilet. The shower door also didn't close all the way so a lot of water and ended up leaking out. The elevators shut off and you can get stuck for up to 30 minutes depending on how long it takes for staff to reset it. The staff was amazing. They were so helpful and courteous. The only reason I would come back is for the staff.
Dubraska
Beautiful place
Maria
The hotel was nice, but our bedsheets were not clean, everything else was great. Very convenient for places to eat and close to the airport
Deborah
Awesome!
Blanca
Marriott was a total let down, even though, is located on a beautiful part of town, is overpriced, parking is a nightmare, like being in a maze, and staff were not friendly, or give cero help to assist you in ways to navigate, around the place.
Breakfast was Not that good, and very expensive.
I will never choose them again.
Breakfast was Not that good, and very expensive.
I will never choose them again.
Monica
Amazing
Oscar
AC Marriot is a good choice for me whenever I visit paseo cayala, the staff is always friendly check in as quick and easy, you walk everywhere, there's parking on property for free, the amenities in the room are very comfortable.
Henry
My room floor was not clean, and there were stains all over the carpet in the hallway. Parking was complicated, and the reception was located in a different building from my room. The staff appeared unprofessional and were not very helpful.
GUILLERMO
Location
mario
Will stay again during my trip.
Andres
great service great staff
Marcia
Perfectamente ubicado. Lo unico malo es el baño que no tiene privacidad.
MAYRA
Amazing stay. I will defenectly come back
Juan
Problem with water leak and then had to sleep with a very bad odor
Daniel
Problema con lava manos, mala atención y falta de amabilidad en recepción,
Johanna
Fuimos la familia para Semana Santa y el hotel tenia una alfombra de aserrin hermosisima hecha por los mismos empleados! Una belleza de tradicion!
Camas muy comodas. En el desayuno no tienen incluido chocolate pero el resto genial.
Camas muy comodas. En el desayuno no tienen incluido chocolate pero el resto genial.
Julian
Amazing location and amenities all around. Great place to stay!
Marvin
Expedia is the worst app
Mainor
Good place to stay
Veronica
Ill like to have better
Tim
We have stayed here in the past. It is always clean and quiet. The staff is always friendly.
Luis
Excellently located with a professional and friendly staff.
Roxana
Nice hotel located in the heart of Cayala
Derek
The property was absolutely beautiful. Availability was great, the only thing that I will remark on is that there is not a pool in the hotel or any other surrounding hotels. I went searching for an outdoor pool and could not find one in the area of Cayala. That is the only thing I would recommend. Any pool that could be shared by that hotel and others would be great. Not the AC hotel's fault, will always choose this hotel line.
Oscar A
Well, difficult to communicate by phone or from room to front desk. Ah, low WiFi.
JORGE
El hotel esta en una zone exclusive de la cuidad de Guatemala muy Limpopo y como lessor Tiene cinemas y carried de restaurants y tiendas de marca y cayala es lo mas Nuevo y modernist.
Luis
Very good hotel
Leydi
It was very pleasant the staff was very friendly and willing to help with any questions the rooms were very clean and comfortable beds loved it will definitely come back and stay again.
Gilberto
The room
Sandra
Me encantó hermosa vista y el personal muy amable
Gilberto
The place little rundown not what I was expecting
NESTOR
The property is OK, nevertheless there are some issues, TV not working during all the stay this is an issue as I like to watch local news.
Willie
4 stars
The hotel was great, in our favorite area of cayala. The restroom just needs to be cleaned up a bit. Lots of mold around the shower and shower was leaking lots of water into the bathroom floors. I let maintenance know right away.
Location & surroundings
AC Hotels Guatemala City
11 Avenida 35-02, Paseo Cayala Zona 16, Ciudad De Guatemala, Guatemala
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AC Hotels Guatemala City
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