Name: Hotel Royal Palace
Address: 6ta Avenida 12 66 Zona 1, Guatemala City, GT

6/10

Pleasant

05 Jun 2026

Silvia Leonora

El staff es súper pesado. No volvería ni de loca, no me gustó para nada. Tuvimos una emergencia médica y no dejan entrar a la doctora a la habitación. El personal no fue nada empatico.

Business

10/10

Exceptional

20 Feb 2026

valden

Clean and quiet room. Helpful courteous stafff

Self

8/10

Excellent

02 Feb 2026

Daniel

Room good size classic building in historical center. Rooms facing street can be noisy.

Business_and_leisure

10/10

Exceptional

14 Jan 2026

Richard

Prime location, very friendly and accommodating staff, comfortable room, and great breakfasts

Self

10/10

Exceptional

07 Jan 2026

Richard

Very nice historic hotel in great central location

Self

10/10

Exceptional

16 Jun 2025

Sandra I

Good

Leisure Partner

4/10

Poor

09 May 2025

DANIEL

Very poor location

10/10

Exceptional

10 Apr 2025

Mariluz

Nice location!

Leisure Family

10/10

Exceptional

14 Mar 2025

luis

The hotel is well located there is a lot of stores and restaurants with in a walking distance.

Leisure Family

10/10

Exceptional

11 Mar 2025

Rolando vasquez

Amazing

10/10

Exceptional

09 Mar 2025

Rosa

Great location! Walkable to shopping, restaurants to Catholic church, National Palace, museums and Metropolitan Cathedral Church. Also close to Elektra store in case you need to exchange money. Close to airport about 25 minutes depending traffic. The staff was very nice, thanks Heidi and Evone.

Leisure Friends

8/10

Excellent

17 Feb 2025

Daniel

This a real through back about 100 years and maintained well but I like to support these historic hotels. If you want to be in the centro which you may not, this is the place.

Business_and_leisure Self

10/10

Exceptional

15 Jan 2025

Ana

I enjoyed pretty much my stay. It was clean and well maintained. It only needs some bars to hold in the shower and in the toilet. The toilet is low

Leisure

10/10

Exceptional

19 Dec 2024

Ezequiel

Good

6/10

Pleasant

04 Sep 2024

gilmar

NO AIR CONDITIONER!! was the down I could not sleep because it was too hot! and nobody in the whole hotel knew about a taxy or any other transportation to go to the bus terminal I have to go outside and catch a street taxy that was very unsafe!!

Leisure Self

6/10

Pleasant

30 Mar 2024

Carlos

Poor customer service at reception

Leisure Partner

8/10

Excellent

25 Jan 2024

Fernando

Hotel histórico, la limpieza está bien, colchones normales, personal amable

Leisure Family

6/10

Pleasant

12 Nov 2023

Jessica

The hotel is located right in the middle of everything. So expect noise from the street cars and vendors from 7am until midnight. We only stayed one night, so we just dealt with it. Another thing, our toilet didn’t flush. I told the front desk about it around 2 in the morning, but they never came the next day. Also, my grandma was in a wheel chair. No one told us there was a ramp in the back of the hotel thru the garage, so we had to haul her chair and everything up the stairs thru the lobby. We didn’t know about the ramp until the next day when we were leaving already. Very sad that the front desk ladies didn’t bother to tell us, yet we were struggling. Also, they weren’t as friendly. Seemed miserable and not even a smile when we’d speak to them.

Leisure Family

8/10

Excellent

10 Oct 2023

Jorge

The location is very good, to go shopping , restaurants, and go to see the downtown

Business_and_leisure Family

10/10

Exceptional

21 Sep 2023

Jeffrey

Great central location in Zone 1. Able to walk every where and felt very safe.

Friends_and_family Family

8/10

Excellent

02 May 2023

Malcolm

Close to historic center, no breakfast,

For the price, it would be nice if they included breakfast in the price.
Our corner room was a bit Noisy due to traffic noise.

Partner

10/10

Exceptional

06 Jan 2023

Ronaldo

Nice in clean place

Business

8/10

Excellent

05 Jun 2022

Jennifer

Great location very centric. The rooms were big, clean and comfortable. Only problem was no hot water.

Leisure Family

10/10

Exceptional

11 May 2022

marvin

It's comvinience when dinning and a lot shops, I like it

Leisure Family

8/10

Excellent

28 Apr 2022

Erick

I think the staff need to ve trained to offer acuerete informaron un terms of places to visita, maps, directions. I spend half a Day los by fallowing information.
In terms of tours, maps,, places to visit and restaurant they dont have no clue. Is not like other countries that are prepare to receive tourists

Leisure Self

4/10

Poor

26 Apr 2022

Jordan

I can't say enough about how great the staff here was. They were lovely, kind, and helpful.

However, anyone staying here must be aware of one huge issue. The property is located near a busy pedestrian and auto intersection, and is extremely noisy from 6:00 AM to 10:00 PM. Drivers laying into their horns, motorcycles revving, and street vendors shouting on megaphones all day long. This is not a place for peace and quite. Also the nearby church (Iglesia San Francisco) participates in the Guatemalan tradition of bombas, or fireworks for over three hours as a call to prayer. It was ear-shatteringly and heart-stoppingly cacophonous. I, unfortunately, would never want to stay here again.

Leisure Self

8/10

Excellent

26 Mar 2022

Francisco Isidro Chiroque

I like the location. Staff is very good.

Leisure Friends

10/10

Exceptional

16 Mar 2022

Adilia

Great place to stay

Family

6/10

Pleasant

10 Feb 2022

MIGUEL

Wheels on my bed😆😆

😁 all the beds are on wheels, you try to lay down and they move. Also walls are thin and street noice and music starts early. Get a room inside the building and at the top

Friends_and_family Family

10/10

Exceptional

20 Dec 2021

Elmer

Great location and awesome service.

Partner

10/10

Exceptional

16 Dec 2021

Philip

HRP is well managed and clean. The staff is always cordial and helpful. The restaurant is good. The bar can get rowdy and too loud, but the rooms are upstairs and mostly very quiet. This is a classic place with staying power. It has an old world charm. I have been coming here for 13 years and I will plan to return regularly. Gracias!

Business Self

10/10

Exceptional

29 Nov 2021

Jason

Amazing location minutes from the cathedral and the palace of culture.

Leisure Self

10/10

Exceptional

16 Nov 2021

JORGE R

I’m so happy with customer service very professional
The property good location and very clean

Business Self

8/10

Excellent

22 Jul 2021

Verified traveler

Thank you

Leisure Partner

10/10

Exceptional

20 Apr 2021

Larry

Zone one rocks

I enjoyed the beautiful room, the location of the hotel and the warm and friendly staff!

Self

8/10

Excellent

28 Nov 2020

Ronaldo

Exelente service.

Very clean , and friendly service

Friends_and_family Family

2/10

Poor

26 Feb 2020

Edvin

Mal servicio en recepción, llegué a las 10:00 pm y la habitación no estaba lista. La red de wifi fatal sin funcionalidad, el personal de seguridad y mantenimiento fue mil veces más atento que el de recepción. Jamás lo recomendaría a un amigo o familiar para que no pasen por la mala experiencia que yo pasé.

Friends_and_family Family

6/10

Pleasant

22 Nov 2019

Vanessa

El hotel esta muy bien ubicado pero el
lobby tiene un olor raro, y la persona que cuida la puerta despues de las 10 de la noche no es muy amable . tampoco me gustó que laa visitas no pueden subir a la habitación.

Friends_and_family Partner

8/10

Excellent

19 Nov 2019

Verified traveler

Good old downtown location. Lots to do, see and eat!

Business

8/10

Excellent

17 Nov 2019

J&K

Nice old zone of the city. Lot’s of choices for food. The street is a walkway and busy at times.

Business_and_leisure Partner

6/10

Pleasant

23 Jun 2019

AbnerR

I Liked the service and staff, the location is Awesome.
I disliked: not all rooms have A/C they charge more if you Want A/C
The beds are not Confortable to my standards, and they move easly,
Guatemala has a thing against A/C everywhere you go (except For a couple of Malls) you won't find a descent Ventilation system that is probably why this Hotel charges extra For A/C ...Yes A/C is a must to me.

Friends_and_family Family

10/10

Exceptional

18 May 2019

Ronaldo

Wonderful and peaceful place!

Was good nicely and clean place

6/10

Pleasant

10 Apr 2019

DAGMAR

More guest service needed!

Had to pay extra to change rooms do to a lot of road noise because the windows would not close proberly .

8/10

Excellent

10 Apr 2019

John

If you like old downtown

NO A/C would have been tough in hot weather. Good for us it was on the cool side.
It's a classic old downtown hotel that has tried to keep up.

10/10

Exceptional

09 Jan 2019

Verified traveler

Location, bar. Excellent service and food, American breaks fast delicious

Friends_and_family Family

6/10

Pleasant

08 Nov 2018

Mitch

The free shuttle service from the airport was comforting, and well welcomed. However, apparently the the driver has Saturday’s off though and we were not made aware of this until the Friday before we left. The rooms were clean, and well maintained.. the location was great for walking. Very safe. A free continental breakfast was a pleasant start to each day. My only complaint was excessive road noise from the non pedestrian side of the hotel as cars honk their horns driving through the intersection.. everyone honks their horn. By the third night I was adjusted to this though and it barely bothered me. I would recommend requesting rooms away from this side of the hotel.

8/10

Excellent

23 Oct 2018

Siolesio

The hotel is located right in front of the pedestrian street.

10/10

Exceptional

24 Aug 2018

Heather

Nice city location, good amenities, great central location.

Family

8/10

Excellent

09 Aug 2018

James S

Give this hotel a try

Fine old hotel in the historic centre of the Guatemalan capital. The area has a bad reputation, but I always prefer to stay in the centre. Good restaurant and bar, and lots of alternatives nearby. A worthy rival to the Pan American (just a few blocks away).

10/10

Exceptional

08 Aug 2018

Verified traveler

Staff was very obliging and helpful. Great centrally located, reasonably priced, comfortable hotel in Zone 1. Perfect mix of modern facilities and service, but with a touch of historic charm. Bar and restaurant on site.

8/10

Excellent

12 Jul 2018

Heather

Nice location, beautiful hotel

Nice hotel in lovely central location. Free continental breakfast not much to speak of (2 pieces of toast and fruit), but restaurant offered other breakfast items for purchase. One sticking point is that the free breakfast is only offered to 2 members of the room. We had to pay for breakfast for the 2 kids even though they were listed on the reservation.

Family

10/10

Exceptional

18 Jun 2018

Dave

Excellent hotel, excellent location

Best hotel the Historic Zone. Nice facilities, nice reataurant, nice rooms, friendly staff, great location, right in the heart of the Historic Zone (Zona 1) Highly recommended!

2/10

Poor

04 May 2018

Anthony

well well I called you guys and you arranged everything supposedly they never pick me up from the airport the breakfast was 3 pieces a little fruit and one hard piece of bread that's about all I got to say about the place

10/10

Exceptional

04 Apr 2018

Verified traveler

A great hotel at the very historic center of the city. Very good breakfast and excelent design. The bed was a little bit loose, but you can have a nice rest.

6/10

Pleasant

08 Mar 2018

Gioconda

Perfect costumer service, prices and cleaning, will it perfect if they have coffee machine in the room

10/10

Exceptional

06 Mar 2018

Lubo

Great hotel!

Very nice hotel in a restored heritage building near the Central Plaza. Our room was clean and spacious with luxurious finishes and two little balconies. Delicious breakfast included.

Partner

10/10

Exceptional

15 Feb 2018

Angelica

Nice hotel

Nice hotel, very clean, but very loud.

Very near from the center.

10/10

Exceptional

29 Jan 2018

Verified traveler

Pretty Nice place.

Really amazing place to stay. We reserved 2 night in a triple room, it was kind of small but it wasnt uncomfortable or tight at all, we all had our space perfectly, and the bathroom was so big that i loved it.
also really cheap for the quality that gives, and the free breackfast was just amazing! Absolutely coming back again :)

Family

8/10

Excellent

19 Jan 2018

Gillian

Nice hotel. Room was a bit noisy as it looked over main street but well kept. Not much English at front desk. Good breakfast.

2/10

Poor

30 Dec 2017

frank

Desapointing

This was my fourth time in that hotel but sense last time it has changed alot.
Went to check out at lobby and finding out I was one and half our late for check out .didn't get a call on my phone or nothing.
Than I was charged for half the the price of staying . And they charged their price and not the on line prices. .end up paying twice as much as if I was in a better quality hotel.
The water presur and cold water was bad .
The beds the legs were braking off had to do a little work in fixing .
Not person available to bring luggage to the room..called the hotel the driver had gone home to pick up personal from hotel
Not a very friendly staff at hotel..
Will not recommend to vicit and I will never go there if I can help it.

8/10

Excellent

26 Nov 2017

John

Stay at Hotel Royal Palace

The hotel was well positioned in Zone 1 Central Guatemala City. Rooms were clean, good breakfast. I would recommend and I would make a return stay.

8/10

Excellent

14 Nov 2017

William

City centre good location

Colonial style hotel in historic zone - excellent location.
Staff very friendly however the big drawback is that very few (only 3 in the 5 days we stayed there) could speak very basic English. If the hotel wants international visitors, this must be addressed.

6/10

Pleasant

14 Jul 2017

Verified traveler

Safe hotel in Guatemala city, expensive drinks in downstairs bar and passable food in restaurant.
Initially refused to believe we had pre paid at check in, if you pre pay make sure to print out a receipt before you check in.
Also had trouble using US$ bills with the minutest of 'nicks' and not in perfect as new condition.

10/10

Exceptional

20 Feb 2017

NHON

Very good hotel in downtown Guatemala City

The hotel is located in a central location with nearby shops, restaurants and tourist attractions. The hotel staff is very nice and helpful. I definitely would come back to this hotel.

2/10

Poor

05 Dec 2016

GB

Foul smelling restrooms

Do not stay in the 3rd floor. They have a function room there and the party music there will keep you awake the whole night. Add to that the foul smelling restroom in our room. My friend almost got mugged too when he was walking to bus station from this hotel. The location is great though because it's near the main plaza. Lots of things happening on the street infront of it every weekend.

10/10

Exceptional

12 Oct 2016

bella

It was nice and comfort

Family

10/10

Exceptional

16 Sep 2016

Dave

Best value in Guatemala City

Love this hotel! I stay here every time I go to Guatemala City. Safe, secure, clean, reasonably priced, and conveniently located right in the heart of the Historic District, blocks from the National Palace, right in the middle of the best pedestrian walking area of the city. There are plenty of things to do, see, and eat within walking distance of the hotel. Good Wi-Fi. Walking distance to the Litegua bus terminal, which has buses every hour to all points East, all the way to Puerto Barrios, on the Caribbean Sea.

8/10

Excellent

06 Aug 2016

Verified traveler

Nice comfortable hotel

Nice comfortable hotel in a very prominent position, to get to most sights.

Partner

6/10

Pleasant

29 Jun 2016

Nebraf

Venerable hotel near city center

The good:
They provide transportation to the airport
The staff is very friendly and eager to help
Included breakfast is very good
My room was large with plenty of closet space

Tha challenges
The hotel is old and it shows its age
My shower head did not have pressure
The carpet was old and dirty

10/10

Exceptional

28 May 2016

Christopher

Great stay

Spent it in the hotel most of the time. So over all excellent

Partner

10/10

Exceptional

03 Apr 2016

luis

Nice place yo stay

Iam so glad that I spent ours vacations on this hotel everybody were so nice good and great customer service I will recomend it this place yo stay everything its very close to reach any place. Also I would like to thanks to the personal of the restaurant thank you so much for everything that you did to made us feel very confortable thank you to Wendy and kayla for been such a wonderful persons.

Family

6/10

Pleasant

02 Apr 2016

Verified traveler

The hotel was basically OK. I only stayed overnight while waiting for my flight out of Guatemala City. But it isn't in the best part of town. While I did go to the church across the street and walked to the post office, I didn't feel safe. There were plenty of police and armed security guards around, but that's the problem. Why all this firepower? I am a single woman, traveling alone.

10/10

Exceptional

22 Dec 2015

camilla

Great

Great value hotel. Right in a safe central part of the city. Thousands of people outside but you would never know it. Walking distance to bus stations and the Central Park.
Good breakfast included. Nice helpful staff.

Partner

8/10

Excellent

19 Nov 2015

Frank

A ROYAL VISIT

I enjoyed my stay because your secretary was very efficient and ready to change my room because the televetion was not function properly. The doorman was very helpful and thanks to your secretary for everything.
Grazie Franco Corsaro

8/10

Excellent

23 Aug 2015

Martita

nice hotel close to shopping centers.

It was okay, the only problem was that we had such a hard time getting in touch with the hotel to make sure they will pick us up from the airport, we had to pay a taxi to get to the hotel. WE WERE VERY UPSET ABOUT IT.

Also the AA gave us the seats for my husband and my self to far away from each other.