Name: Renaissance Hoi An Resort & Spa
Address: Block 6, Phuoc Hai, Cua Dai, Hoi An, Quang Nam, Hoi An, 560000, VN

2/10

Poor

27 Jul 2026

BAR

Terrible Experiance for a resort in Vietnam/ HoiAn;
we have been travelling in various places in Vietnam for over a month, and Renaissance HoiAn was our last stop. the property is very badly maintained, the stuff is not well trained, the common areas are not clean, the food is a really shame, and the overall experiance is really poor;
the only good point of the resort is the rooms- spacy, quite, and confortable.
We would not recomend anyone to experiance this proprty, and would not beleive that the property is a 5 stars level (maybe 3 stars in a good day...).
without complete review of the conditions of the property and the managment - this property should be off the market;

8/10

Excellent

07 Jul 2026

Richard

Lobby and staff were very nice. 4th floor hallway had carpet stains, peeling paint and cots against the walls. Disappointing for a renaissance property.

Partner

10/10

Exceptional

26 Jun 2026

Jennifer

Staff were very friendly and helpful. The breakfast buffet is amazing with a variety of choices. Our suite was very spacious and house keeping did a fantastic job supplying fresh towels and water bottles daily.

Partner

8/10

Excellent

12 May 2026

Matt

Nice facility with several notable issues. The service in the restaurant is poor to say the least. The Wi-Fi is continuously unstable. I had some hot water issues the first day but they eventually improved. My room itself was spacious and gorgeous - it's worth splurging for the suites or villas here. It's just unfortunate that an otherwise nice property has so many glaring issues.

Self

10/10

Exceptional

11 May 2026

John

Everything as you would expect of a 5 star resort, however the Staff are above the normal, they are fantastic.

Partner

8/10

Excellent

10 Apr 2026

Timothy

Fantastic Staff, great private and shared pools, okay gym.
Our villa was lovely although some of the decor was a bit tired and the fridge was not cold at all. It might as well have just been a cupboard.
Breakfast was good.
Overall value for money was really good.

Family_with_children

10/10

Exceptional

07 Apr 2026

Anna

Highly recommend this resort. Our young family had the most amazing stay in one of the 3 bedroom beachfront villas...the private pool & views were beautiful. Excellent buffet breakfast. Such a treat!

Family_with_children

10/10

Exceptional

31 Mar 2026

NA

Fantastic stay at the Renaissance hotel, the staff were warm, welcoming, polite and always lovely to speak with, special shout-out to Nguyen, Hannah and Mark. Our Junior Suite room was spacious and comfortable with a fantastic view over the pool and beach. The pool and beach themselves were calm and relaxing even when the hotel itself was busy, and breakfast had plenty of options catering for all cuisines.

Friends_and_family Friends

10/10

Exceptional

27 Mar 2026

Sofia

This hotel is amazing! Really luxury hotel. The swimming pool is big and clean. Beach is next to the swimming pool. Great breakfast. We travel a lot and stayed in many different hotels with similar set up. This one is one of the best. It is quite at night, not like most hotels in Danang. If I could give more than 10 points, I would do it.

Partner

8/10

Excellent

25 Mar 2026

Sascha

All good, but some amnesties were missing in the room like free water and house shoes

10/10

Exceptional

23 Mar 2026

David

Staff were exceptional, went above and beyind to make you feel welcome....and always greeted by name!!
10 out of 10 from us on all aspects.
One word of caution, we had booked as it had come up as a hotel with an indoor/outdoor pool and that really isnt the case, there's a large bath half in and half out on the roof space.
A fantastic hotel with great food, excellent roof top bar and restaurant, all very reasonable but the stand out features were definitely the staff....thanks for a great stay 👌

6/10

Pleasant

22 Mar 2026

Phillip

The resort is in Cua Dai which is about 15-20 min from Hoi An ancient town. On the weekend it may be tough to get a Grab/taxi during dinner time.
The resort is very nice however the rooms are not well insulated as you can hear people in the next room especially if they have kids.
Restaurants are below par, services are slow as they are very busy during breakfast. Food are average hence you will be prone to venture out for foods.

Family

10/10

Exceptional

21 Mar 2026

Fabien

Staff are amazing. Food is fabulous

Family_with_children

10/10

Exceptional

18 Mar 2026

Sascha

Everything as it should be. Great to have the ocean and a pool for your convenience.

10/10

Exceptional

13 Mar 2026

Lee

The room, staff, pool and spa were great, the only issue was the carpet on the 2nd floor walking to our room was really bad, smelly, dirty. Also the shuttle was always booked, could have been solved by running more runs to old town. Other then those two issues it was a great stay and we would definitely go back.

Family

8/10

Excellent

12 Mar 2026

Kiewitt

We booked the junior suite and it was beautiful! The staff were always very helpful and attentive whether if it was at the pool, restaurant or room. The room had so much room and was very clean. The only downside was that the ceiling had a bit of mold.

Partner

10/10

Exceptional

01 Feb 2026

Viet

Amazing room and views
Lovely and very attentive staff
Will definitely be back

Leisure

10/10

Exceptional

01 Feb 2026

Maria

The room was very clean and the staff were always so helpful and courteous especially Hannah and Yuri!! Thank-you so much to you both!!

10/10

Exceptional

17 Jan 2026

Steven

The room was perfect and always cleaned to the highest standard. All the staff throughout the hotel were very courteous and friendly. The pool and beach area was excellent. The breakfast and dinners food was of the highest standard and with a great variety of choice at affordable prices

10/10

Exceptional

09 Jan 2026

TERESA

Wow absolutely the best buffet breakfast you could ever imagine. They cater for many cultures and they go out of their way to please you. The food is amazing could not fault it. There is just wayyyy to much of it

Leisure Friends

8/10

Excellent

22 Dec 2025

Jose

Our room and amenities were excellent! The only thing we noticed were the carpets in the hallways weren't very clean.

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Harshvardan

The stay was fabulous. I spent 4 nights and 5 days with my wife. The staff was superb and the stay was very warm. Thank you!

Leisure Partner

10/10

Exceptional

06 Dec 2025

Colm

Front staff were very accommodating when we needed help. The breakfast is fantastic. A spa was undergoing repairs, so I can't rate that right now. All in all and wonderful time, even though it was raining several days. The staff is across the board eager to make your stay pleasant. Such wonderful people. Special call out to Cherry and Ann at the front desk and Ms Ily, Mr Hoa, and Ms Than Thao who helped us with dinner.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Aldo

Fantastic hotel! By far our favourite breakfast so far. So many options to choose from and very accommodating to other dietary restrictions. We had the pleasure of helping the crew clean the beach one afternoon (a typhoon had just passed), and it was definitely a highlight. They allowed us to use the sauna, steam room, and jacuzzi free of charge which was very nice, highly recommended.

Although the hotel might feel a bit distant from old town, the staff recommended a motor bike rental company and we were able to rent motorbikes for extremely reasonable prices.

Overall highly recommended!

Leisure Partner

10/10

Exceptional

18 Nov 2025

roshni

Great room, great breakfast and great amenities. Sadly, Hoi An was recovering from the flooding and bad weather but it was still just as charming as I hoped it would be

Business Family

10/10

Exceptional

08 Nov 2025

Johnathan

Great place and staff were extremely helpful and easy to deal with. We had bad weather but still had a great time due to the great staff and fantastic buffet. Special mention to Duyen Nhi and Helen for making us feel like our family was never in need and providing us with great service. Also the head chef at the buffet giving us options and requests was a real treat.

Leisure Family

10/10

Exceptional

06 Oct 2025

David

This is our third trip to Danang this year, and since we stayed at the Marriott Danang the last two times, so we decided to stay in Hoi An at your resort this time.

This resort is better than Marriott Danang in terms of facility, food, cleaniness, and the amazing/caring staffs who went out of their way to help us! We thoroughly enjoyed our stay here.

We stayed in the Ocean-view suite on the 4th floor, and the room was roomy, clean and the view was spetacular overlooking Danang and the beach.

But we have a small issue. The hallway leading from the elevator to our room had an \"odor\". It was like an \"ammonia\" smell? Not sure how to decribe it. Maybe someone pissed or threw up in the hallway, and although the hotel clean up the carpet, but the smell was still there. And there were \"SCENT OIL\" lamps in the hallway (I even have photos of this interesting decor). I think maybe a new carpet may do the job.

Again, we really enjoy our stay and will be back again in a few months, and we will stay in the same suite. But I hope the \"smelly\" issue will be remedied when we are back in a few months.

Leisure Family

10/10

Exceptional

29 Sep 2025

Abrar

Amazing views

Business_and_leisure

10/10

Exceptional

28 Sep 2025

Abrar

Amazing views and excellent spa

Business_and_leisure

10/10

Exceptional

14 Sep 2025

Colleen

The Highlights: Outstanding staff service made our stay truly memorable. Hannah expertly resolved a first-night room issue by coordinating with the Manager for a seamless room change. Thao provided exceptional help at both the R Bar and buffet breakfast service.
Our spacious room featured a separate bedroom, main bathroom, lounge area, visitors’ toilet, and two balconies – one overlooking the pool, another with stunning ocean views to Cham Island. The complimentary shuttle to Hoi An town (20+ minutes away) was very convenient, and the extensive breakfast buffet was excellent.
Minor Notes: Resort dining runs slightly higher in cost than expected, though quality justifies the pricing.
Bottom Line: Exceptional accommodation with outstanding staff who go above and beyond. The beautiful room, convenient amenities, and extraordinary service easily outweigh any minor cost considerations.

Leisure

10/10

Exceptional

12 Sep 2025

Bhapinder

A great resort about 15 minutes from Hoi A with a complimentary shuttle service into town. Really attentive staff that help with all your requirements. Top tip there is a small store and a great restaurant right opposite the hotel.

Leisure Family

10/10

Exceptional

11 Sep 2025

Alison

Our stay at the Renaissance was for 7 nights and when we first arrived the reception was warm & welcoming after our flight to Denang was delayed numerous times. We stayed in a suite with a seaview and it was spacious and really exceeded our expectations. We were tired but hungry so we tried the dinner buffet the first night but I was not impressed with the food. Consequently, the next day the breakfast buffet was also not a great experience as we found out this period was a local holiday and there were too many families with kids screaming in the dining area and many stations were not refilled and looked untidy. The gym also had children under the age of 12 using the equipment which I have never seen in a 5 star hotel. So I do not recommend that you go in the busy times.

However, after the holiday everything improved, the resort was quiet and peaceful and we really enjoyed our stay there because of the exceptional staff who went out of their way to make our stay as comfortable as possible. We really wanted a break from the hustle and bustle of Ho Chi Minh and this resort really has it all with a huge pool, beach and also tennis courts.

Big shoutout to Cherry and Yuri who helped me naviagate my shopping in Hoi An and the spa was also a lovely experience with my facial and massage which I had there. Finally, Cherry also arranged a late checkout for us as our fight was in the late afternoon and that was really icing on top of the cake. I would go back again in a heartbeat!

Leisure Partner

2/10

Poor

19 Aug 2025

Bernadine

The hotel is very nice, the breakfast is good but the problem was staff, it was all ok until check out when the hotel staff overcharged me for my stay despite me having an invoice from my booking, they increased the room rate on checking out, absolute rubbish for a big organisation this should not happen, no customer service at all and no transparency.
I am currently disputing.
Be careful when booking.

Partner

8/10

Excellent

18 Aug 2025

Thi Huong Tra

M

10/10

Exceptional

07 Aug 2025

Raymund Sarmiento

Good Place to stay, property shows signs of aging but overall better than many. Clean, staff are great, its a good place to relax knowing its at the end of Hoi An which there are no more tourist spots around, not a lot of people outside and its secluded. Has a private beach so no need to go to An Bang

Leisure Family

10/10

Exceptional

07 Aug 2025

Bruce

Beautiful property, great pool, the beach is nice and the water is shallow, great for young kids but adults can’t swim.

Leisure Partner

10/10

Exceptional

29 Jul 2025

Richard

Nice beachfront property

Leisure Partner

10/10

Exceptional

17 Jul 2025

Raviv

Very nice and comfortable resort

Business_and_leisure Family_with_children

10/10

Exceptional

13 Jul 2025

Tarsem

Quite and well maintained property away from hustle and bustle of hoi an old town

10/10

Exceptional

21 May 2025

Trong Linh

Good service, great location

Business Self

2/10

Poor

21 May 2025

Niyant

Poor service/hygiene/safety, A/C not working!

We had a horrible experience at this hotel. While the overall property itself is great, the service at their restaurants was incredibly slow, and the food and beverage team was extremely disrespectful towards us.

The management went out of their way to try and make it up to us by providing us with s complementary in-villa BBQ (which we thoroughly appreciated), but unfortunately the negative device experience continued and we had to often wait up to 1.5 to 2 hours for our food to arrive, for a basic order even.

We also found a spider in our glass, and another glass had broken glass pieces in there - which is extremely disappointing from a basic safety and hygiene perspective.

In addition to the above, the air conditioning in one of our rooms was not working throughout our 5 day stay - in spite of numerous attempts and us being patient, this never got resolved, which is quite frustrating given how much we paid for this trip.

Overall our family was quite disappointed with our experience at this hotel and do not see this as a hotel that is set up to set up to accommodate families.

Friends_and_family Family

10/10

Exceptional

16 May 2025

TuongMy

Beautiful view

Leisure Family

10/10

Exceptional

22 Apr 2025

Xesh

Simply stunning

Simply amazing! Very friendly and attentive staff, very helpful and knowledgeable about what to do in the area. Food was very nice, had a dinner bed and breakfast option. The decor in the hotel is exquisite. Very nice pool area and the spa is really good as well

Friends_and_family Family

4/10

Poor

03 Apr 2025

Ronan

Disappointing experience despite the friendly staff.
- Entire floor smelt damp and must have been recently water logged given the different carpet and uneven surface
- Snacks in the mini bar were expired by 6 months
- Room service limited to main meals only (no snacks despite being available in the bar lobby)
- No power outlet in the bathroom made getting ready for my wife difficult
- Bread/pastry items at the buffet breakfast tasted stale or days old
- areas around the room and breakfast area were dated or dirty
- jacuzzi facility looked really nice but they don’t leave you in as a married couple, each gender must stick to their own jacuzzi

Leisure Partner

10/10

Exceptional

21 Feb 2025

Niv

Staff and facilities very impressive

Leisure Friends

8/10

Excellent

06 Feb 2025

Annie

Beautiful hotel with excellent services and right on the beach. Like the free shuttle to Hồi An. Staffs were friendly and attentive. Spa was clean and spacious. Room - suite has the sunrise view of Cua Đại. Nice big infinity pool. Quiet area for relax and unwind.

Leisure Partner

10/10

Exceptional

08 Jan 2025

Toral

Amazing service. Great views of the ocean. Good breakfast. Clean and wonderful people.

Friends_and_family Family

8/10

Excellent

30 Dec 2024

Clech

Very nice hotel with helpful staff, but a bit far and nothing around..

Especially the week we stayed was raining ☔️ nonstop😢

Leisure Family

10/10

Exceptional

06 Dec 2024

Poh Kow

Very personalized and attentive service rendered by Hanh and her team. Good suggestions for visits to attractions and assistance for transport arrangements. A wide spread at breakfast buffet, catering a a range of preferences and includes local delights.

Leisure Family

10/10

Exceptional

12 Sep 2024

George

We had a fantastic stay, staff were awesome and such a beautiful place. Very reasonably priced for a fantastic room too!

Leisure Partner

10/10

Exceptional

19 Aug 2024

Ben

This was our 2nd stay at Renaissance (formerly Vinpearl Resort). We had an awesome time, with 20 people spread across 3 villas.

Villas are luxurious and massive. Private pool is clean. Public pool is a great place to hang out but can get very hot due to no shade. A few cold beers at the pool bar will sort that out!

Breakfast buffet is a bit expensive if it wasn’t included in your room rate - but worth it if you are hungry. Great selection of food.

We also indulged in the private BBQ buffet on the front lawn in front of our villa. Really nice experience and food.

Getting to and from Hoi An is easy with a approx 15 min taxi ride, or the free shuttle bus that goes every hour or so.

The only improvements that I would appreciate at this place are some form of marine carpet around the main pool (the red tiles are super hot to walk on). And some general maintenance on the decking of the villa pools (some deck pieces coming detached).

Overall if you want a 5 star resort closer to Hoi A rather than Danang, I would highly recommend this place.

Leisure Family

10/10

Exceptional

15 May 2024

Cain

The best value hotel I have ever stayed at, we got the suite the room to value is phenomenal, we ended up staying another night, the staff are so attentive and the place is prestine definitely book here if you are looking

Friends_and_family Friends

10/10

Exceptional

07 Apr 2024

Michael

This is a fantastic property, especially from the villas. Well spaced, great views, good rooms and facilities. Outstanding. Easy access (25 mins) to Hoi An, but peaceful on its own. Great gym and spa; food was high quality with an outstanding breakfast

Leisure

10/10

Exceptional

20 Feb 2024

Keith

The Staff is ABSOLUTELY AMAZING!!!

Business_and_leisure

10/10

Exceptional

24 Jan 2024

Krystle

The resort was an absolute delight for my family and I. We enjoyed the Pool Villa very much with the facilities and privacy. We will definitely recommend and come back here to stay if we have the chance

Leisure Family_with_children

10/10

Exceptional

19 Dec 2023

Tina

Had a fabulous stay at the Renaissance . Staff and service were great and the view from pool and beach was spectacular
Not so easy to get into town for other dining options but easy and so cheap to use Grab
Booked a suite which was enormous and worth the extra money

Leisure Partner

10/10

Exceptional

10 Oct 2023

nghia

Excellent top notched staff, from assistant GM Ms. Hồng, M. Tâm, Trâm, Hoa, Mr. Tuấn,.. front desk, Mr. Vũ, Tuấn, Truờng, Tịnh of Bellboy department, Chef Nguyện, Mr. Sang, Ms. Huệ, Lanh, Hồng of kitchen and Dining room to Mr. Thái, Rin of Lobby bar, kudos to their friendly working attitude, professional manners and knowledgeable skills. Definitely we'll come back to this Hoian Renaissance many more.

Leisure Partner

10/10

Exceptional

10 Sep 2023

Zoelle

We utilized the spa and amenities 5 stars. The breakfast was the best breakfast we had in Vietnam, it was AMAZING! Loved the room, very modern and clean. The staff was great as well.

Leisure Friends

10/10

Exceptional

09 Aug 2023

Kyeonghan

Friendly staff, good dining and bbq experience, clean property

Leisure Family

10/10

Exceptional

07 Aug 2023

Belinda

Great relaxing stay!

We had a wonderful stay at VinPearl Resort and Spa. The reception staff, room sea view and appointment were superb as was the swim in the ocean and pool! The wait/bar staff are friendly and amazing and try very hard to understand your requests. We had a beautiful
Massage which was very good and relaxing. Breakfast is varied and fresh - can be busy and noisy on weekends but manageable. We had room service and cocktails at bar which was great! We used Grab a bit to eat out although taxis are available- concierge very obliging!

Partner

10/10

Exceptional

26 Jun 2023

Justine

Amazing hotel

This is one of the most amazing hotels we have ever stayed at. We were upgraded to a suite and the views were spectacular. Full gym and huge pool. The staff were so friendly and helpful. Highly recommmend!

Partner

8/10

Excellent

19 May 2023

Vinh

Beautiful hotel with friendly staffs …a 5
stars rating.

Leisure Family

4/10

Poor

14 Apr 2023

Jean Pierre

For 2 days in a row we had to ask for clean towels. They took the dirty ones but not replacing them. When we asked what was the reason, they said that because there are too many customers they didn't have time to clean and replace them. Unacceptable for a 5 stars rating hotel. Food quality and choice are at a 4 stars hotel at best!

Leisure Family

8/10

Excellent

08 Feb 2023

David

The hotel itself is very out of the way meaning you need to rely on

10/10

Exceptional

30 Jan 2023

Sherry

Awesome view

Awesome location with very polite and helpful staff…just loved this location

Friends_and_family Family

10/10

Exceptional

13 Jan 2023

Long

There is excellent service at this hotel.

Leisure Friends

10/10

Exceptional

30 Nov 2022

The

Excellent location for people looking for quiet and relaxing, very good continental breakfast with nice service staffs.
Beautiful breathtaking ocean view rooms and 5 stars swimming pool. Excellent massage service with free steamed and sauna rooms.
Overall, highly recommend this hotel to anyone who looks for a relaxing place.

6/10

Pleasant

08 Apr 2021

Petra

Noisy \"neighbors\"!!!

The staff are friendly, unfortunately we had no rest as we were put next to very noisy \"neighbors\". We have a 3y old child and needed a break away. We had to phone reception at midnight to deal with the situation, but it only got sorted out later. The manager apologized, but it didn't fix the problem of us wasting money and time there. Sad but true...

Friends_and_family Family

10/10

Exceptional

17 Oct 2019

Louise

Fantastic stay for our honeymoon!

We spent 5 days at the Vinpearl hotel on honeymoon. We can’t rate this hotel high enough. Service was fantastic. Great facilities, fantastic pool area and great shuttle service into nearby Hoi An. Highly recommend the Vinpearl.

Partner

10/10

Exceptional

10 Oct 2019

Joanna

Perfect place!

The stay here was perfect from
Beginning to end!! We loved every second and hated to leave. We will definitely return when we get the opportunity!

Friends_and_family Friends

10/10

Exceptional

08 Oct 2019

Victoria

Great resort! Its facilities were very variety,

Partner

6/10

Pleasant

30 Aug 2019

Thuy tien

Beautiful villas and resort, bad service.

We booked the villa which is beautiful but the foods at the restaurant for room service was bad, all services were not good, cleaning crew did not clean well, bathrooms was not clean, breakfast was self serve, no one take us to the table, no one removed the dirty plates. Check out was long, they charged us 1 bottle of water Evian for 120,000 dong which we did not use. No good restaurants around, far of everything.

Family

10/10

Exceptional

30 Aug 2019

JJ

The pool was good.
The all staffs are very kind ;)

Leisure Family

8/10

Excellent

06 Aug 2019

Amanda

Beautiful villa with a big pool

The 3BR Villa we stayed at was beautiful, and the private pool is a lot bigger than I imagined. However, the cleanliness could be improved - we found a live cockroach in the bedroom upstairs on the 2nd day and another dead one in the living room on the 3rd day. The fixtures in the rooms should be properly maintained as well - we've got a leaking ceiling in both the rooms on level 1 on separate occasions, and spoilt plugs and etc. The wall separating our villa and the next one was too low so we often hear partying noises from our neighbours at night after 10pm as they were partying in the pool.
Nevertheless the staffs working at Vinpearl were very friendly and helpful, they definitely made the stay more enjoyable.

Family

10/10

Exceptional

19 Jul 2019

William

Great resort!

We loved this place! Excellent service and staff. On site food was great! We would love to come back.

Family

10/10

Exceptional

15 Jul 2019

Martin

Great place great staff

Out of town a little bit but that is not a bad thing. Great place. The best buffet breakfast ever!

Friends

10/10

Exceptional

18 Jun 2019

Verified traveler

.....................................................................................

Leisure Family_with_children

8/10

Excellent

20 May 2019

Verified traveler

Although we were a little annoyed about extra charges for using tennis rackets and expensive prices for food n what not, the staff were extremely helpful and very accommodating. The rooms were exceptionally clean and the breakfast buffets was the best we had in Vietnam. We made the mistake of not realizing the beach wasn’t accessible and that would be the only reason we wouldn’t come back. Other than that our stay was very nice. It’s a beautiful resort with a grand lobby, with very well manicured grounds. There’s a clinic here too which was convenient

Leisure Partner

8/10

Excellent

14 May 2019

Verified traveler

Rooms looks bit tired , Restaurant meals ( buffet) are ok. No beach access, bus transfer to a nearby beach. No shops or restaurants near the hotel

Leisure Self

10/10

Exceptional

25 Apr 2019

Verified traveler

The spa is amazing. Hotel staff attentive. The food was amazing. Pool delicious.

Bummer- no beach access but there is a free 15 minute shuttle to beach near by. And a free shuttle into Hoi An.

Leisure Family

10/10

Exceptional

24 Mar 2019

Verified traveler

The staff were very friendly and accommodating to all of our requests. Great facilities and the courtesy bus into town was excellent

Business_and_leisure Family

8/10

Excellent

11 Mar 2019

Verified traveler

The sea front villa was spectacular. I will definitely recommend it. I would have like the villa better stocked. Outside of 4 cups, there was nothing else. Should have glasses, wine glasses, corkscrew, some plates and tableware at minimum. There needs to be a dish cloth and dish soap.
The rest of the condo was lovely and the seaside pool spectacular.
Buffet breakfast at the hotel dining room was very good with nice international selection of food. All in all, I would recommend for friends or families with children.

Leisure Friends

10/10

Exceptional

19 Feb 2019

Manish

Outstanding

Outstanding resort. Loved our stay here stay were so helpful and friendly. Whole resort was immaculate. Breakfast offering was good. Free shuttle to Hoi An ancient town was a nice touch as not much to do in the evenings although they had movie night a couple of nights a week in the restaurant. Can’t wait to return

Partner

10/10

Exceptional

22 Oct 2018

Jane

All staff was very attentive and friendly. We found that the pool villa to be in excellent condition for two families.
Only thing we found was that there was no pots, pan, cutlery and glasses in the cupboards even though it was a very nice kitchen with stove and oven. It would be better to have these pre-stocked up w/ these general items as we had to request and wait for them to be delivered.

10/10

Exceptional

29 Aug 2018

Verified traveler

Great pool villa

The 3 bedroom pool villa was great. If you are looking for total relaxation with your family, and would like to spend the whole day swimming, eating, and relaxing, this is the place to be. Close to the old town with free shuttle is a plus.

Family

10/10

Exceptional

26 Aug 2018

Verified traveler

nice hotel & comfortable room,friendly people, I hand good experience.

10/10

Exceptional

24 Aug 2018

Devarajan

Fantastic stay

Wonderful stay. The Hotel location very scenic and visusally pleasing. The service was really great. Superb hospitality. Lily at the concierge welcomed us and was very helpful and friendly. Ugras (pronounced Urash) took good time to talk to the guests. Chef Vlad took special care to understand our vegetarian requirement and cooked some customized dishes for us. Overall loved the stay and enjoyed the treatment. Not to forget the spa, very convenient and lots of treatment choices. Will definitely come again to Vinpearl

Friends

10/10

Exceptional

22 Aug 2018

Verified traveler

nice hotel & comfortable room,friendly people, I hand good experience.

8/10

Excellent

13 Aug 2018

jack

good, I had nice stay and want to visit again soon,

6/10

Pleasant

12 Jul 2018

Marissa

Family holiday at resort. 8 adults.

A quick overview of our stay:
-The staff are friendly however lack experience and training. They seem they have been thrown in the deep end and are doing their best to cope with a range of different tourists and languages.
-The pool side food choices are limited, however the service is friendly. Breakfast buffet has a range of options and very delicious food and beverages.
-The spa section of the resort is professional and relaxing, the services were of a high standard.
-Buses to and from Hoi An Old town do not run frequently and often are overbooked.
-Pool is lovely and there are plenty of sunbeds for all guests.

Stayed at VinPearl Phu Quoc in 2014 was very impressed with service, food, activities and staff. Unfortunately my expectations did not match up when booking VinPearl Hoi An Spa and Resort. I booked a 7 night stay for my Mum's 60th birthday in January this year. When we arrived we were told 1 out of 4 rooms did not have a balcony (although we paid for it). We were then told 1 room would be on the opposite side of the complex rather than on the same level as promised when booking. Furthermore we waited over an hour past the check in time for one of our rooms. Not something you expect for a 5 star resort.

6/10

Pleasant

06 Nov 2017

Emily

Nice hotel near to the sea

There was typhoon hitting Vietnam by the time i stayed and all shuttle buses to city center are cancelled, yet the hotel offered us a late check out since we couldn't visit anywhere to the destinations.

Family

4/10

Poor

08 May 2017

Edouard

Hotel not ready to receive guests

This hotel opened on May 1st 2017 and is probably not yet ready to receive guests and provide a good service. Air con was stuck on 19 degrees, there was no hot water in the morning, the TV had no sound, nobody in the hotel could speak or understand English properly. It will become a good hotel once they sort out all those problems.

10/10

Exceptional

15 Jul 2026

KATO

朝食がとても良かった！会場も広くゆったり過ごせる環境で、豊富なメニューに大満足！とくに大好きなパンとコーヒーは、種類が多く選ぶのに迷ったぐらいです。特に塩コーヒーは最高でした！

Friends_and_family Family

6/10

Pleasant

15 Jun 2026

Sindre

We rented a three-bedroom villa, and the luxury of having a private pool was one of the highlights of our stay. Unfortunately, the pool’s cleaning system was not functioning properly, so the water became dirty and unpleasant after a few days. The issue was repaired after we complained, but given that staff visited the villa several times each day, it was disappointing that the problem was not identified earlier.

The overall cleanliness of the villa was also below expectations for a property of this standard.

Breakfast was quite chaotic. The staff struggled to keep tables clean, replenish food, and maintain the coffee machine. While the breakfast selection itself was good, the room service food was bland and overpriced. I would recommend dining elsewhere whenever possible.

Another disappointment was that there was ongoing construction work on the beach during our stay. This was clearly not the resorts fault but the hotel did not inform us about this in advance, despite clearly being aware of it before our arrival. Had we been notified before the cancellation deadline passed, we would have had the opportunity to reconsider our booking.

Partner

8/10

Excellent

15 May 2026

KAORU

な

Family

4/10

Poor

01 May 2026

Ling

We stayed in a 4-room villa for 4 nights (about
500 USD per night) and the experience was very disappointing.

We arrived around 14:30 and were told to wait until the official check-in at 15:00, which was fine. But at 15:00 the villa was still not ready, with no estimated time and no complimentary gesture. By 15:30, after I asked again, they then informed us only the first floor was ready, so we went there as my elderly family members needed a nap.

The staff who showed us the first floor stayed in the room clearly waiting for a tip and did not leave for several minutes until we gave one. Around 16:00, when the cleaning staff finished the second floor, they also came downstairs and again waited in the room for a tip. This tipping pressure happened every day — if we did not tip immediately, staff would stand there for several minutes and not leave. I understand tipping is part of their income, but this behavior created a lot of stress and made us want to avoid staff rather than enjoy the resort.

Transportation was another major issue. The hotel advertises a shuttle bus, but it has only about 14 seats and runs 6 times a day. During our stay, we managed to reserve seats only once. The resort is about 30 minutes from Hoi An city center and in a remote area, making it hard to get a Grab; even when we did, we usually waited around 15 minutes for the car.

Overall, for the price we paid, this stay was very unpleasant. there are many other options that likely offer better value.

8/10

Excellent

06 Apr 2026

Yann Jean

La navette pour changer de terminal était d'autant plus difficile à trouver que vous n'aviez donné aucune indication à son sujet. Avis partagé par tous les voyageurs dans le même cas.
Climatisation de la chambre tout à fait convenable.

Self

6/10

Pleasant

20 Mar 2026

Cengizhan

Wir waren für 8 Nächte dort und hatten eine 3 Bett Villa. Die Villa ist zwar schön und der eigene Pool macht es angenehm, aber wenn man genauer schaut ist es nicht mehr so schön. Teilweise bröckelt die Wand, Vorhänge gerissen und kaputte Toiletten. Dies ist eins der Premium Zimmer und da erwarte ich auch mehr. Selbst nachdem Cleaning fertig war, war es nicht sauber. Wie soll auch so eine Villa in 20 Minuten sauber sein? Musste drauf hinweisen das unter dem Esstisch noch Soße von unserem Vorgänger liegt oder das der Teppich auch mal gesaugt werden muss. Auch den Pool muss man mal sauber machen, in den 8 Tagen hat keiner den Pool vom Blättern etc. weg gemacht.
Sauberkeit zieht sich für mich komplett durch, auch beim Frühstück ein Problem! Nicht nur das die Teller teilweise dreckig waren, sondern auch das der Frühstücksraum sehr träge aufgeräumt wird. Man sitzt vllt neben leeren Tischen, aber alles ist noch auf dem Tisch. Sucht man nach einem Tisch, findet man die hinteren. Die vorderen sind zwar nicht mehr belegt, aber die Tische sind noch dreckig. Habe mal gebeten mein Tisch sauber zu machen, da nahm die Kellnerin die alte Serviette und hat es „sauber“ gemacht. Habe nur den Service beim Frühstück mitbekommen und das war wirklich sehr schwach. Aber wenn schon Männer im Sakko (schätze Managment) nicht lächeln oder Grüßen können, was will man von den Mitarbeitern erwarten? Es ist okay aber mehr auch nicht. Da muss einiges noch geändert werden, damit es SCHÖN ist.

Partner

10/10

Exceptional

05 Mar 2026

Sabine

Große schöne Zimmer, hervorragendes Frühstück und schöner großer Pool. Leider am Strand kein Kiosk oder Ähnliches und um die Ecke sollte man nicht laufen, da dort viel Müll am Strand liegt. Preise für vietnamesische Verhältnisse für Essen und Getränke eher teuer, das Essen abends aber prima.

Friends

8/10

Excellent

22 Feb 2026

Erik

Mooie kamer, vriendelijk personeel, heerlijk ontbijt!

Partner