Name: Fivitel Hoi An Hotel
Address: Au Co, 6, Hoi An, 560000, VN

8/10

Excellent

09 Apr 2026

Anthony

Room was decent, you get what you pay for here. The thing that bothered us was the pool that looked amazing in the picture but is actually tiny and overlooks a dumbing site on the beach. Staff were friendly but 1 incident we had was about bike rental and the price. He told us half day charge would be 75VND and when we returned it he had changed to 100VND. Breakfast is also mediocre. Overall not a bad place to stay for the price, especially if you’re planning to be in town all day.

Partner

6/10

Pleasant

12 Mar 2026

Germaine

Kitchen staff loud. Breakfast buffet. Big. But. Cold . Egg bar. Good. Lots of fresh fruit. Restaurant. Ok.

Partner

10/10

Exceptional

18 Jan 2026

Chelsie

Sen and Mao levied the best customer service I’ve ever experienced at a hotel. This was my first of several hotels during my time in Vietnam and by far my favourite due to the way I was treated, the affordability, and the view!

Leisure Family

8/10

Excellent

13 Sep 2025

stanley

Good hotel for the price

8/10

Excellent

01 Sep 2025

Ronnie Jeffrey

The staff went over and beyond for my birthday. Upon coming down for their amazing buffet breakfast they hit a song and starting singing happy birthday to me and even brought out a cake for me. This was so thankful and greatly appreciated. Never had a more tenetive and thoughtful hotel staff before.
The buffet breakfast was amazing. Each day was something different so you continuously got to try new foods each day. It was always very fresh and nothing processed.
The cleaning staff was accommodating to our schedules and made sure to swing back around to clean our rooms.
The pool had a nice view of the beach.
The only think that could need improvement was the gym. Very small and equipment was not in the best condition, however my husband and I were able to still workout.

Leisure Family

10/10

Exceptional

23 Jul 2025

Karen

Nice, clean property and room was perfect. The front desk staff was wonderful! They were so kind and helpful with everything. Great location and easy to get a grab.

Leisure Family

4/10

Poor

17 Jul 2025

Janine

The property is dilapidated, the staff don't seem to care.
The only thing going for it, is the view from the pool, but sadly tiles are falling off and very sharp edges on pool floor and surrounds

Well below average.

We also had to wait for almost 1 hour on arrival at the airport for the transfer that we had made sure to book in advance, Hotel staff blamed driver, driver blamed Hotel. not good enough after a 12 hour journey, had to make 2 phone calls to get someone to pick us up.

Leisure Family_with_children

8/10

Excellent

18 Apr 2025

Tania

The staff and service were lovely! Very friendly and helpful! The complimentary foot massage was also really good.
The biggest downside was that from the moment we walked into our room (also corridors outside our room) we could smell mould - having had major health concerns previously from mould this wasn't great. We left our door open at any time we were in the room to improve air exchange. With the climate there is probably little the hotel can do to truly remedy this, but for that reason we wouldn't recommend this property to people with health concerns.

Leisure Partner

6/10

Pleasant

24 Mar 2025

Kayla Maree

Rooms were nice enough, but dining/room service was constantly closed. There is no spa as mentioned only a day spa. There is construction next door that starts from as early as 6am until 10pm at. Staff were very unfamiliar with their own facilities and when or what was open. But very friendly. Overall wouldn’t be likely to return

Leisure Family

10/10

Exceptional

07 Mar 2025

Melissa

Lovely hotel with great staff and views of ocean

Lovely hotel with very friendly staff. Beautiful ocean view from room.

Partner

10/10

Exceptional

10 Feb 2025

Helen

3 night stay in Fivitel hotel

All the staff at this hotel are wonderful. Nothing is too much trouble. Breakfast was good with egg station and fruits together and toast with many other more typical Asian choices. I had a sore throat and cough and the lovely girls in the restaurant maid me honey and lemon tea each morning.

The hotel is near the beach but unfortunately the weather was not beach weather so we didn’t use that or the pool.
We hired a motor bike which Sen at reception organised for us.

Although the hotel is not in the centre the hotel runs a regular bus service to Hanoi old town. There are also free bicycles you can use to explore.

Partner

8/10

Excellent

21 Nov 2024

Kerryn

Wonderful staff very helpful & friendly, facilities, service, breakfast & spa were all very good. Only downside was location away from shops but ran a great shuttle bus to markets & old quarter

Leisure Self

10/10

Exceptional

29 Aug 2024

Cherie

The staff couldnt have been any more helpful and accommodating xx nothing was an issue or trouble. We will definately stay there again next tume in Hoi an xxx

Leisure Partner

10/10

Exceptional

05 Jul 2024

Elena

Excellent hotel. Good location by the beach. Close drive to Hoi An old town.
Wonderfully staff.
Thanks Sen, Nhi and the team for all the help, tips, and excellent service!!!!
Wholeheartedly recommend this hotel!

Leisure Family

8/10

Excellent

10 Jun 2024

Stephanie

Nice hotel. It’s out of the city. The hotel offers a shuttle service but is unreliable.

Leisure Friends

6/10

Pleasant

28 May 2024

J

Outdated property.

Leisure Family

10/10

Exceptional

17 May 2024

Sebastien

Great location

Very nice hotel situated in a quiet area very close to the beach. Got a very warm welcome from Ms Sen upon my arrival which made check-in a breeze. I would recommend this hotel if looking for some quiet time.

Self

10/10

Exceptional

06 Aug 2023

Danielle

Fivitel Thank you!

From the time we stepped into the foyer we knew we had picked the right hotel.
Sen and the team at reception could not be more helpful and they are a credit to this hotel. The room was cleaned daily, the breakfast has a wide variety for all tastes. The hotel has a private beach across the road where we spent many days. They have a rooftop pool which has an amazing view. They have a complimentary shuttle to The old town centre at 4:30 daily. We used the push bikes regularly to dinner 5 minutes down the road there are an abundance of restaurants. We even extended our time at the hotel twice. Again thank you Sen and the team for a memorable stay. We will be back!!!!

Partner

10/10

Exceptional

03 Jul 2023

crystal

Staff nice and friendly, buffet breakfast beautiful and close to beach

Leisure Family

8/10

Excellent

15 Mar 2023

Patrick

Staff and management were professional and with good language skills. Obliging and attentive at all times. Good breakfast buffet and free outbound taxi supplied to town centre daily.Distance to Hoi An was considerable and not an easy walk. Hotel itself seemed to be in an empty redevelopment area with not much going for it but a small pleasant beach. I had to complain about some very annoying plumbing noises that had obviously been ongoing for some time .Notwithstanding all this, it was a comfortable stay and the rooftop pool, though small was a treat.

Leisure Partner

8/10

Excellent

16 Mar 2020

Danny

Friendly helpful staff , nice breakfast, nice facilities,nice pool, nice beach across the road. Area around the hotel is still developing so not a lot around the area, a few small restaurants.

Leisure Partner

8/10

Excellent

14 Feb 2020

Terence

Overall good experience

The front desk does a great job making sure everything is taken care of. The continental breakfast is decent, especially if you like fresh fruit. The views from the roof top pool are spectacular. A bit of a distance from the market, but still pretty easy to get to.

We would stay there again

Friends_and_family Family

6/10

Pleasant

01 Nov 2019

SonMichael

Friendly staff. Average facilities and amenities for the reasonable price. Higher rooms on ocean side would be recommend. Beach is across the street about 700 feet walk. New hotel is being built across the street. Very cute little swimming pool on rooftop with nice view of the ocean and sunrise.

Business_and_leisure Friends

10/10

Exceptional

29 Oct 2019

Verified traveler

Fantastic value

Really enjoyed my stay here... Quiet location, with short walks to beach/restaurants/shops; free area shuttle & bicycles also offered... Lovely rooftop pool with ocean view... Great breakfast spread (but could do without the massage/spa sales-push while eating!?)... Many thanks to the very friendly & attentive lobby staff-- I especially miss Lotus' warm welcomes!

Self

10/10

Exceptional

20 Oct 2019

Tom

Amazing hotel

Great place wonderful value for money

Partner

8/10

Excellent

09 May 2025

Heiko

Zimmer geräumig, Bett bequem. Alles hat funktioniert. Lage über die Straße zum Strand ca 2min zu Fuß, die Innnenstadt ist nur mit Fahrzeug zu erreichen, es gibt aber einen kostenlosen Shuttle service. Frühstück ist auch gut, gerne wieder.

Partner

8/10

Excellent

09 Mar 2025

Damian

Ein kleines aber nettes Hotel etwas abseits des Zentrum gelegen. Das Zimmer was wir hatten war ausreichend groß alles war sauber und gepflegt. Das Frühstück war gut. Das Hotel bietet ein Kostenlosen hin und Rücktransport in die Innenstadt was sehr praktisch ist. Das Personal war immer freundlich und hilfsbereit. Was uns weniger gefallen hat war die etwas zu harte Matratze und die Tatsache, dass das Zimmer sehr Hellhörig war. Der Lärm der Baustelle in direkter Nachbarschaft war auch nicht schlaffördernt aber dafür kann das Hotel nicht. Das Hotelrestaurant ist nicht schlecht es gibt aber genügend alternativen in der Nähe.

Leisure Partner

10/10

Exceptional

14 Aug 2024

Thi Huyen Tran

War alles bestens.

Leisure Family

10/10

Exceptional

11 Jul 2024

Ida-Helen F.

Nydelig opphold.

Nydelig opphold i Hoi An.
. Nært strand og shutteltraffikk inn til gamleby1 på bare 10 min unna. Spesielt vennlig personal som hjelper til med alt mulig en har behov for. Rengjøring hver dag. Basseng med nydelig utsikt. Godt utvalg av mat tll frokostbuffe.

Friends_and_family Family

6/10

Pleasant

29 Jun 2024

tadashi

従業員のサービスは良い

Leisure Self

10/10

Exceptional

02 Apr 2024

Karine

Je recommande

Excellent, super équipe dispo,agréable et souriante. Un vrai coup de cœur avec s’en la personne de l’accueil qui nous a aidé pour les déplacements et visites de toi an

Friends_and_family Family

8/10

Excellent

28 Mar 2024

Iino

スタッフの方々がとても良くして下さりました。
自転車、バイク、シャトルバスなどの利用が出来ました。屋上からのプールの眺めはサイコーでした

Leisure Partner

10/10

Exceptional

21 Mar 2024

Mikael

Fivitel and Sen

Very nice hotel with a great staff. We stayed four nights and Sen was our very helpful ”hotell guide”. Perfekt to borrow bicycles and go to An Bang Beach or Cua Dai beach.

Friends_and_family Friends

10/10

Exceptional

03 Dec 2023

Hedvig

Hyvin ystävällinen ja avulias henkilökunta, Sen ja Vy palvelivat meitä majoittumisen ajan. Erityisesti infinity pool teki vaikutuksen! Sijainti kiva meren rannalla, vanhaan kaupunkiin kuitenkin pääsee näppärästi taksilla tai pyörällä.

Partner

8/10

Excellent

18 Mar 2020

Verified traveler

Tout était bien mais nous avons été obligés de changer de chambre a cause de la literie qui est à améliorer.

Leisure Partner

8/10

Excellent

11 Jan 2020

Jiae

조용하고 무료셔틀이용에 수영장도 좋았습니다. 전용비치에서 아이들과 놀기도 좋았고 다만 수압이 약했습니다.

Friends_and_family Family

6/10

Pleasant

09 Dec 2019

Verified traveler

ดีแต่ต้องปรับปรุงอาหารเช้า น้ำในห้องค่อนข้างเบาพนักงานให้คำแนะนำดี อยู่ก่างจากตัวเมือง 5กิโลเมตร แต่มีบริการรถรับส่ง

Leisure Family

10/10

Exceptional

11 Nov 2019

Aage-Henning

Heidi og Aage Henning Ahlgren

Utrulig vennlige ansatte. Blide, godt humør. Storkoste oss. I nærheten grei strand og en skredder som fikset det meste til ok priser. Tidligere lå vi p Hoi An Resorts, men trives bedre her. Luzzie i resepsjonen var i veldig godt humør, men egentlig var alle det. Kjempe plass. Gratis sykler. Ps. Ikke bestill biff, sei som juling, men resten er bra.

Partner

8/10

Excellent

11 Nov 2019

Verified traveler

위치만 빼면 좋아요~^^

Friends_and_family Family

8/10

Excellent

15 Oct 2019

Verified traveler

Alles bestens

Die Zimmer sind sehr schön und das Personal sehr freundlich.
Allerdings wurde ich immer wieder morgens von schreienden kindern und lauten gästen geweckt!
Der Pool ist klein aber fein!

10/10

Exceptional

09 Oct 2019

Nicole&Andreas

This was superb. Actually we planned to stay just 4 days but because the hotel was so nice and the staff so friendly, especially Lotus and Thy Thy :) we decided to extend our stay.
It was so relaxing and perfect. Far away from then hustle and bustle of Vietnam.
Breakfast was really good, the pool and private beach area as well.

Just one small thing: please don’t change towels every day for economic reasons. Just let the guests decide when it’s time to change :-)

If ever again in Hoi An we would definitely stay again.

Leisure Partner