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The Freshwater

Hokkaido · Japan

1-1-22 Niseko Hirafu 2jo, KutchanchoView location

8.6/10Excellent35 Reviews
Cleanliness9.2/109.2
Service9.0/109.0
Comfort9.4/109.4
Condition9.2/109.2
Neighborhood9.8/109.8
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Freshwater

With a stay at The Freshwater in Kutchan, you'll be a 3-minute walk from Niseko Tokyu Grand HIRAFU and 10 minutes by foot from Niseko-Shakotan-Otarukaigan Quasi-National Park. This ski apartment is 7.6 mi (12.3 km) from Niseko Annupuri International Ski Area and 19 mi (30.6 km) from Rusutsu Resort.

Make yourself at home in one of the 33 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and DVD players are provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers.

Conveniences include desks and separate sitting areas, and housekeeping is provided on a limited basis. Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Concierge
Laundry
Entertainment
Non-smoking
Childcare

Check-in and check-out

Check-in from 3:00 PM
Check-in until 6:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No front desk Unicode Support true Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Property uses a professional cleaning service

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • An effective city/local tax rate of 3.00 percent will be charged

    We have included all charges provided to us by the property.

  • You need to know
    • Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • The property is professionally cleaned.
  • Special Instructions
    There is no front desk at this property. The check-in location differs from the property location. Check-in location: [Intuition Niseko, 38-6 Kabayama, Kutchan, Abuta District]. If you arrive at the property after hours, you'll need to check in at an alternate location: [Intuition Niseko, 38-6 Kabayama, Kutchan, Abuta District, Hokkaido 044-0078, Japan]. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Guests can access their accommodation through a private entrance. Information provided by the property may be translated using automated translation tools. The listed optional crib/infant bed fee applies every 4 days. Guests may be required to change rooms during their stay. Room upgrades are subject to availability.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Host has indicated there is a carbon monoxide detector on the property
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher and a security system
    • This property is professionally cleaned
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Crib (infant bed) fee: JPY 7000.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

Nearby attractions

Niseko Tokyu Grand HIRAFU 0.3 km / 0.2 mi
Niseko-Shakotan-Otarukaigan Quasi-National Park 0.8 km / 0.5 mi
Shikotsu-Toya National Park 4.8 km / 3 mi
Wonderland Chair A 3.9 km / 2.4 mi
Niseko Takahashi Dairy Farm 5.9 km / 3.7 mi
Lake Hangetsu Nature Park 6.3 km / 3.9 mi
Kutchancho Asahigaoka Ski Area 6.7 km / 4.1 mi
Niseko Hanazono Resort 7 km / 4.3 mi
Asahigoaka 8.3 km / 5.2 mi
Kaributo 8.9 km / 5.6 mi
Road Station Niseko View Plaza 9.9 km / 6.1 mi
Niseko Annupuri Gondola 10.5 km / 6.5 mi
Jumbo No. 1 Quad Lift 10.6 km / 6.6 mi
Niseko Distillery 10.6 km / 6.6 mi
Kanro-sui 10.7 km / 6.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • STUDIO NON SMOKINGSTUDIO • NON SMOKINGSTU.NM

    Photos are not available for this room type.

    The Freshwater

    STUDIO NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room NON SMOKINGRoom • NON SMOKINGROO.NM

    Photos are not available for this room type.

    The Freshwater

    Room NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Freshwater

8.6
Excellent
35 Reviews
Cleanliness
9.2 /10
Service
9.0 /10
Comfort
9.4 /10
Condition
9.2 /10
Neighborhood
9.8 /10
Amenities
8.2 /10
20 reviews shown
10/10
Exceptional
19 Dec 2023
Keith

Best Value in Town

This place is amazing. Its right next to the center of the Hirafu town where all the action (food) and transportation is. Lawson also right next door. Rooms are small but smartly designed, I felt more comfortable here than in many other larger hotel rooms. Staff was friendly and wanting to go above and beyond to help me get out of a jam when there were no taxis in town.
Self
10/10
Exceptional
03 Feb 2023
Tayah
Can’t say enough good things about this property. We rented an apartment and it gave us ample room to spread out and enjoy our time there for the week. The location was absolutely perfect. Close to grocery stores, restaurants, bars, onsens and the Grand hirafu ski resort. I would recommend reserving restaurants in advance of your stay otherwise you may not get in anywhere. Happened to us a few times.
Leisure Partner
4/10
Poor
26 Feb 2020
Alicia
Apartment itself was fantastic. Lovely King sized bed, washing machine and gas fire place. Communication before check in was great but, Unfortunately the staff leave a lot to be desired when checking in at during our stay. They didn’t mention there was a free shuttle service in the morning, they didn’t mention there we’re different types of lift passes and we got stuck on the other side of the mountain and missed a whole afternoon skiing. They clearly didn’t care.. forgot to have our lift pass and lesson ready when we arrived and then couldn’t tell us where to go for our lesson. Also worth noting that the walls are paper thin. We could hear the conversation of the people in the next room and on the street.
Leisure Friends
6/10
Pleasant
09 Feb 2020
Kent
Good location, very small rooms for price, rooms are a lot smaller than photos appear
Leisure Family
8/10
Excellent
01 Jan 2020
JC
The toilet was poorly designed.. Each time we showered, the floors flooded and there was nothing to dry it with . Each time we needed to use the sink we had to walk on wet floor.
Leisure Family
10/10
Exceptional
19 Mar 2019
Verified traveler
A very nice property to stay in. Very close to all the restaurant and shops. Staff are attentive and friendly.
Leisure Friends
10/10
Exceptional
12 Feb 2019
Verified traveler
Modern apartment that is very close to everything.
Leisure Family
10/10
Exceptional
11 Feb 2019
Verified traveler
Great location and very friendly staff. Even though our buss was 30 minutes late there was someone waiting to drive us to the apartment.
Leisure Family
10/10
Exceptional
06 Feb 2019
Verified traveler
Very clean. Easy to locate. Staff was helpful from before arrival till we depart. Wonderful experience!
Leisure Family
10/10
Exceptional
03 Feb 2019
Verified traveler
Excellent location to lifts, restaurants, and shops
Leisure
10/10
Exceptional
01 Jan 2019
James

Freshwater

Great option in Hirafu
Partner
8/10
Excellent
12 Mar 2018
Verified traveler
Great location, great staff and an overall great lodging experience. Only wish there was a hot tub or sauna on the premises.
10/10
Exceptional
01 Mar 2018
Stephen

Fantastic convienient location and very comfy !!

Spacious comfortable accomodation in a great location only a few minutes walk to the family chair, bars restaurants, massage, hire shops etc. Would definately consider again.
Family
10/10
Exceptional
21 Feb 2018
Annika

A hotel close to everything

Maybe not a ski in and ski out hotel but with the shuttel bus it is not a problem and it is walking distance to everything anyway.
8/10
Excellent
16 Feb 2018
Tom

Nice functional room close to everything

We had the studio room with little kitchen, nice and clean and a very comfy bed. It’s was really close to the slopes and main intersection, the only downside was the adjoining room is really close and you can hear the neighbors talking, we had to tell them to be quite one night. Aside from that it was great
10/10
Exceptional
12 Feb 2017
Steve
Staff are fantastic, nothing was an issue, Very comfortable bed, great location, I highly recommend Freshwater to stay in Niseko.

8/10
Excellent
02 Feb 2017
Sara

Great cozy place but doors are thin

We had an excellent stay at The Freshwater, however our neighbors were VERY loud and could hear everything from their apartment. We stayed in a studio right next to an apartment (they have the same entrance which was kind of strange) and the doors were paper-thin. Be prepared to turn on a sound machine if you stay here. On a positive note, the staff however was very friendly and helped us with everything from rides to the ski resort, dinner recommendations, and onsen suggestions. They even brought us a humidifier!
10/10
Exceptional
23 Jan 2017
Verified traveler

Fantastic location, awesome staff

Fantastic location, close to everything. Feel the hustle of the village, close to everything.

Staff were fabulous, thanks Jodie for making us feel very welcome and the great tips for food, particularly JAM.

10/10
Exceptional
15 Dec 2016
Verified traveler

A gem in Niseko

Modern and clean. Free shuttle to the Gondola.
Partner
6/10
Pleasant
21 Mar 2026
Rafael
Maggi the manager was really not helpful
Friends_and_family Friends

Location & surroundings

The Freshwater
1-1-22 Niseko Hirafu 2jo, Kutchancho, Hokkaido, Japan

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