The Vale Niseko Hotel

Japan , Hokkaido
NISEKO, 166 9 Yamada Kuchan Cho Abuda Gun
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43 reviews shown

10/10

Exceptional

05 Apr 2026

Aimee

The staff were excellent. The room was fantastic. I think our hot tub but a bit dirty but other than that we loved it. Huge room, ski n ski out, incredibly help staff. The onsite restaurant food was terrible but the hotel itself was great.

Friends_and_family Family

10/10

Exceptional

11 Feb 2026

Taylor

Great staff, very friendly and knowledgeable

8/10

Excellent

02 Apr 2025

Liam James Whitley

Great onsen and ski-in/ski-out access.

Leisure Partner

10/10

Exceptional

23 Mar 2025

Kipling

Luxury at a reasonable price

The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.

Friends_and_family Friends

6/10

Pleasant

20 Mar 2025

Ozge

The hotel itself is very nice—clean, spacious rooms with all the amenities you’d expect, including kimonos for the onsen. There’s a good restaurant, a ski rental shop, and the location is ideal as a true ski-in, ski-out hotel.
However, I’m giving a low score due to the poor arrival experience. Before our trip, the guest experience team offered to help arrange rentals, transfers, and lift passes. After booking the airport transfer through them, they mentioned a complimentary shuttle from the drop-off point (5 minutes from the hotel).
At the airport, we were early enough to catch an earlier transfer, but despite the bus being half empty, we were denied boarding. By the time another staff member offered to help, the bus had already left. Once we got to Hirafu, there was no hotel shuttle waiting for us as promised. We immediately emailed the guest experience employee who had arranged everything but never received a response. Without a Japanese SIM card and no WhatsApp contact, we were stuck outside in the snow with our luggage getting soaked until another hotel from the same group called on our behalf. Eventually, the shuttle arrived.
On departure, the airport transfer also ran late, and we nearly missed our flight. We later found out there were more convenient transfer options, but the hotel likely promoted their affiliated company instead.
Overall, the hotel is good, but service felt more like a push for their group’s packages rather than what was best for us.

Leisure Partner

8/10

Excellent

05 Jan 2025

Wiki

View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.

Leisure Family_with_children

8/10

Excellent

01 Apr 2024

Siu Kuen

Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.

Leisure Friends

10/10

Exceptional

14 Jan 2023

Shaun

This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.

Leisure Partner

2/10

Poor

24 Mar 2020

Verified traveler

The worst hotel experience, rude and

Friends_and_family Friends

10/10

Exceptional

14 Feb 2020

Verified traveler

The Vale is a well run clean , and located in a convenient location. Staffs are always willing to help.

Leisure Friends

6/10

Pleasant

11 Feb 2020

Ysl

Ski in ski out

Leisure Partner

6/10

Pleasant

29 Jan 2020

Verified traveler

The restaurant let the property down , the staff were not as professional as they should have been and neither was the chef

10/10

Exceptional

23 Mar 2019

ANDREW

Best place to stay while in Hirafu

It was amazing for my daughter and me. Everything fell into place. Keep up the good work!

Family

10/10

Exceptional

20 Mar 2019

Jen

It was opened in 2009 but it looks younger because it is in excellent condition and is very clean. With good amenties eg microwave and kettle. I also like it because it is right next to one of the lift and ski school, you wouldnt want to walk back to hotel after skiing for one whole day! Overall good value for money!

Leisure Partner

10/10

Exceptional

10 Feb 2019

Verified traveler

Our stay at the Vale Niseko was wonderful. The staff was friendly, attentive and went above and beyond to make our vacation as smooth and easy as possible. They even recommended places for us to watch the Superbowl! Only negatives are that our room smelled of mildew when we checked in (they thoroughly cleaned it the next day when we asked) and the \"heated pool\" was not warm enough to comfortably swim in. Otherwise a lovely hotel with a lovely staff.

Leisure Partner

10/10

Exceptional

31 Jan 2019

Maree

Fantastic Apartment

Fantastic hotel that is so convenient to the ski slopes in Niseko. We were a group of 4 adults and 2 children and the apartment suited us perfectly. It is a truly ski in - ski out hotel. The apartment is extremely well appointed and the included lockers in the basement are perfect for storing ski gear.

Family

8/10

Excellent

28 Mar 2018

Sureen

Great

The ski in & ski out is very convenient for family with kids.

Family

8/10

Excellent

26 Mar 2018

Verified traveler

Convenient, Great Staff, Comfortable Rooms

Great hotel and super helpful staff. They organized everything from ski rentals to transfers from Sapporo which is what we would expect given the price point. The room was comfortable with great amenities. It was always just very hot in the room and we couldn’t control the temperature. Otherwise super convenient location right next to a ski lift with rentals on site.. II would definitely stay there again.

6/10

Pleasant

22 Mar 2018

Sam

Not Really 5 Star...

If you're looking for a hotel on par with the Four Seasons or the Ritz Carlton, the Vale Niseko is NOT it. The Vale leaves a lot to be desired. First of all, the front reception desk isn't even open 24 hrs a day. They go home at 10 pm.

This isn't really a ski-in, ski-out facility either. You have to climb a rather slippery slope to actually get up to the lift. It would have been very helpful to have a ski valet, but don't be looking for the ski valet. There isn't one. You have to self-serve your own skis and boots from your cramped, dingy locker. The locker room is dark and spartan. There aren't even padded seats. They only have a few scattered very hard, very tiny stools on which for you to precariously balance while you try to stuff your feet into your stiff boots.

The rooms are clean but dated. The beds are comfortable.

The Vale touts its onsite onsen, but it wasn't at all relaxing. Every afternoon, loud and obnoxious tourists would come in and totally ruin the tranquility. It was disappointing that the Vale staff didn't enforce the rules. It was quite disgusting to see these people in the onsen with bikinis and underwear on.

Unfortunately, there isn't much choice in Niseko in terms of luxury accommodations. It does seem though that there is much new construction happening. The Maples appears to be truly a ski-in, ski out facility. Hopefully it will be available by the time we visit again.

10/10

Exceptional

17 Mar 2018

Verified traveler

Great ski-in/out location, excellent in-room onsen. Big rooms, we’ll designed and convenient to many restaurants and apres ski amenities. With a ski shop and public onsen and restaurant onsight, has everything one needs.

2/10

Poor

08 Mar 2018

Yilin

Bad

Bad service, bad housekeeping

8/10

Excellent

28 Jan 2018

Natalie

Amazing location

Family

10/10

Exceptional

28 Jan 2018

Gerald

Expensive but worth it

The Vale was amazing. Very expensive but you get what you pay for. Our two-bedroom apartment was huge (circa 120 sqm I reckon) and fully self-contained. Location was super convenient and very cosy. Highly recommended if your budget allows.

Family

8/10

Excellent

13 Jan 2018

Well located hotel with ski lifts just outside

Overall a great hotel, well located with great facilities such as pool, onsen, free guest pick up and transfer around the village. The staff speaks good English and guest services are very helpful with organising transfers and restaurant reservations.

10/10

Exceptional

11 May 2017

Verified traveler

The room is fantastic. Initially booked the 3 bedroom private onsen but was undet maintenance so the hotel upgraded us to a fantastic mt yotei view 3 bedroom. It was wonderful. Will definetely return again.

6/10

Pleasant

17 Mar 2017

Yuk Yee Paul

Excellent concierge yet substandard house keeping

Check in was efficient. The room offers enough space but there was no enough surface to put your loose items. Bed and pillows are firm enough making sleep very comfortable. Best thing is there is a washing and drying machine in the room. Just 20 meters away from the chairlift.

Partner

10/10

Exceptional

26 Jan 2017

Tsz Chun

Location is extremely convenient for me to have snowboarding and overall service is excellent.

But I think the breakfast can improve a bit.

Partner

2/10

Poor

04 Jan 2023

TSz Wai gean

Very bad experience stay in vale in niesko , very disappointed! Not recommend

Leisure Family_with_children

2/10

Poor

22 Mar 2020

Verified traveler

不知變通，罔顧顧客安全

因應武漢肺炎，從旅遊警戒第二級到北海道被列為橘色警示，最後飛機停飛及日本被列為第三級旅遊警戒，一路以來寫信給飯店客服溝通，雖有回覆但都不退讓取消政策，堅持全額收取費用，對於這種全球特殊的危機也不知變通與體諒，連續兩年被列為最佳滑雪飯店卻這麼罔顧顧客健康安全，說是以顧客為優先說穿了也是營利為第一優先，即使再舒適再高級也拒絕去消費！

Partner

8/10

Excellent

06 Mar 2020

Verified traveler

hotel is nice, staffs are nice, ski rental is at the hotel, free shuttle to Hanazono is stopping at the front of hotel. everything is so convenience. only one thing has to improve is the wifi ---- soooooo weak that I cant upload or download any videos.

Leisure Partner

2/10

Poor

02 Mar 2020

Edward

武漢肺炎疫情嚴峻，竟然無法退費？！

因為武漢肺炎，北海道疫情嚴重！我長榮飛機也因為疫情嚴重而被取消。多次和旅館溝通，但是旅館竟然回覆說北海道很安全適合旅遊？！因為這樣所以無法退費！這樣無情無理的解釋本人無法接受！態度實在惡劣！說飛機雖然被取消可以改做其他航班？！這根本是請辭奪理！千萬不要再住這個集團下面的旅館了。我同行朋友原本要入住的其他旅館都可以全額退費！這家旅館實在是太惡劣！

Partner

8/10

Excellent

17 Feb 2020

Verified traveler

숙소가 깔끔하고 스키장과 가까워서 좋았습니다

Friends_and_family Family

10/10

Exceptional

14 Feb 2020

Rich

型格酒店，溫泉很有風味，酒店環境保養得非常好。如果暖水泳池可以大一點，泊車位置可以再接近一些酒店或可以泊入地庫，那就完美。

Leisure Partner

4/10

Poor

25 Jan 2020

Kun Yen

價格和品質不符，不推薦

Friends_and_family Family

6/10

Pleasant

22 Dec 2019

Verified traveler

ニセコ全般的にそうですが
フロントもほぼ英語標準です。（ひとり台湾人の日本語はなせる
スタッフいますが日本人いませんでした）
海外のホテルのようでした。
英語話せない人は避けたほうがいいかもです。
皆さん親切です。
スキー場へのアクセスは〇　裏の出口からすぐいけます。
施設はコンパクトでデザインは今風。プールは温暖化に逆行するように思えました。予想外によかったのは温泉。
コスパでみると　ニセコ全般と同様悪いです。

Friends_and_family Family

10/10

Exceptional

12 Dec 2019

Verified traveler

Very helpful staffs
Nice experience

Friends_and_family Family

8/10

Excellent

04 May 2019

あんあん

広くて清潔で過ごしやすかったです❗

ただ、事前に確認していた布団の追加がされていなくて少し不安になりましたがすぐに対応してくれたので良かったです

残念な点は、ベッドの大きさだけが布団の大きさより小さく寝返りがしにくい状態でした
あと暖房がききすぎで１日目は暑くて寝れませんでした
翌朝フロントに調整方法をきいたので２日目は大丈夫でした
夜のフロントが9時までだったので暖房に関してはチェックイン時に説明してくれるとよかったです

Leisure Family_with_children

2/10

Poor

09 Jan 2019

Kaki

First of all, I have pre-arranged the airport pickup services upon my arrival however the driver did not show up and I called the concierge and apparently they missed my confirmation email.

Secondly, I called and requested pickup services from JR Kutchan station at 6pm and again no one showed up so I called and asked and they said the driver was stuck in traffic. I waited till 6:20pm and still no one showed up and I decided to take taxi back to the hotel as I was really sick from food poisoning and I found no traffic on the way back. Vale called me back and said I made the appointment with them at 6:30pm not 6..... I told them to check if there's any voice recorder as I was pretty sure I asked for pickup time at 6pm since my train arrived at 6pm.

Last but not least, we requested airport transfer on our departure day and the trasnfer was late for 30 mins again.

I am not quite sure what more I could complain but I am sure I would never ever book Vale again.

Leisure Partner

8/10

Excellent

13 Aug 2018

Nori

スパ付きのコンドミニアム

温泉スパは、脱衣室の床が石タイルなので、びしょ濡れで不快でした。
その他はとても快適に過ごせました。

2/10

Poor

23 Mar 2018

nice guy

ホテルじゃない！