Chalet Ivy

10/10

Exceptional

27 Mar 2026

Andrew

We very much enjoyed our stay at Chalet Ivy. The room was a good size and the drying cupboards were very welcome as they helped to dry out ski jackets etc. Breakfast was tasty with a good variety of choices. Staff were helpful and polite. The ski concierge and hire service was also very useful. Prices for ski hire were competitive except for helmets which were a lot cheaper to hire elsewhere eg Rhythm

Partner

10/10

Exceptional

22 Mar 2026

Kate

This was our second time at Chalet Ivy, and it did not disappoint. The staff were again so friendly and helpful. The thing I love the most the immense level of peace I feel when stay there. It is also a great location, and the ski equipment we rented direct from the hotel was in good condition.

10/10

Exceptional

18 Mar 2026

Michael

Onsen was relaxing

Partner

10/10

Exceptional

15 Mar 2026

Edward

Attentive staff and very clean. Onsen was great!

Self

10/10

Exceptional

09 Mar 2026

Christine

Close to the slopes and offer bus to the lifts.

Partner

10/10

Exceptional

26 Feb 2026

Lindsey

Room was spotless, staff was very friendly and helpful.
Love the holiday gift drinks and snacks, and the Lunar New Year celebration
Love the onsen
Love the 24/7 wine vending machine
Love the ski locker room
Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle.
Love the view of Mt Yotei from the room
Love the robes in the room
Love the daily cleaning so trash in the room doesn't linger
Love the recyclable water bottles

Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning

Partner

10/10

Exceptional

24 Feb 2026

Vitalij

Nice and clean hotel. Perfect location. On a reception friendly people. Shuttle drive you anytime.

10/10

Exceptional

22 Feb 2026

Geoffrey

This hotel was absolutely fantastic! The rooms were spotless and beautifully maintained, the staff couldn’t have been friendlier or more helpful, and the breakfast was hands down the best I’ve ever had at a hotel. The location was also incredibly convenient, making everything easy to access. I would definitely stay here again!

Friends

6/10

Pleasant

20 Feb 2026

nicholas

S

10/10

Exceptional

16 Feb 2026

Alison

What a treat to stay at Chalet Ivy. Comfortable, great location and well appointed. Staff are friendly and helpful.

Leisure Family

10/10

Exceptional

07 Feb 2026

Kyle

Everything was perfect. Did not want to leave.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Troy

Very very helpful staff, and they do a great job at accommodating.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Maxwell

The hotel staff and shuttle drivers were very friendly and accommodating. They did a great job offering help with ski reservations and advice for things to do around Niseko.

The rooms were clean and large for the area. The private onsens and massage services were excellent. Would recommend this hotel for anyone in the area.

10/10

Exceptional

01 Feb 2026

Adam

Staff amazing , room fantastic and amenities excellent

Leisure Family

10/10

Exceptional

30 Jan 2026

Milo

What an incredible place! Location, staff, dining and onsen were all amazing!

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Edward

Excellent facilities, clean, spacious room.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Erlina

Great location! Room also had a great layout and spacious for our family of 3. Service was great, the only thing i find needs improvement was the breakfast selection. Quality and variety of food can be improved.

But overall satisfied and happy.

Friends_and_family Family

6/10

Pleasant

30 Dec 2025

Margaret

The breakfast and the entire property was absolutely beautiful!! Convenient that the shuttle brings you to the mountain. The kitchen staff for the breakfast was great and also appreciate the ski concierge desk.

My only complaint is that we had an occurrence where we were laying down in our room and our door randomly opened and quickly shut. Someone clearly had access to our room which was unsettling and we never heard more after complaining to the staff.

Our only other complaint is that sometimes the staff didn't have a sense of urgency or left the customer to take care of things themselves. We needed to return our skis to Rhythm and they would not take us in the shuttle to return everything and also were not looking to help us in any regard for that manner. I think the staff could use more proper training on how to handle client inquiries and situations like someone accessing our room. Otherwise, gorgeous hotel and wonderful onsen. Overall would come back here especially when the price is right.

Leisure Family

10/10

Exceptional

21 Dec 2025

Kevan

Excellent staff always happy to help
Great place to. Stay

10/10

Exceptional

15 Dec 2025

Jason

Very nice and comfortable. All amenities you could ask for. Breakfast was great. The staff and the management were perfect. I would recommend and stay again.

Leisure Partner

10/10

Exceptional

23 May 2025

Amy

Amazing stay

Beautiful hotel in a fantastic location. Reception staff were incredibly professional and helpful.

Partner

10/10

Exceptional

02 May 2025

David

walkable to the gondola and downtown restaurants. Friendly staff and a ride to our Sapporo shuttle was included.

Leisure Partner

10/10

Exceptional

13 Mar 2025

Tobias

Great mid price hotel for boarding at niseko, property was lovely. Beds were amazing, but after 26 hours of travelling, any bed would be!

Leisure Family

10/10

Exceptional

10 Mar 2025

Stewart Kurt

Fantastic

Leisure Self

10/10

Exceptional

06 Mar 2025

Travis

Fantastic hotel in Niseko

This hotel was fantastic! Great location, great service, and great amenities. Onsen is awesome after a day of boarding. Will definitely be coming back here in the future.

Friends_and_family Friends

10/10

Exceptional

02 Mar 2025

Seongyeon

2nd time staying at this location. Very friendly staff, clean facility, cozy spa, overall excellent experience.

Leisure Family

10/10

Exceptional

01 Mar 2025

Alex

My stay was great! Genuinely would be coming back to this place, it’s walking distance from the ace gondola/ welcome center, as well as walking distance from the downtown area, making it a solid base. Hotel staff were friendly and helpful, and breakfast was super solid too.

Leisure Family

10/10

Exceptional

01 Mar 2025

Rachael

Everything was perfect for our ski trip

Perfectly located for accessing the slopes, 2min walk to the Ace gondola or regular shuttle bus to pop you up there.
Really friendly staff, and super helpful in the ski concierge.
So easy, arrived and our ski passes waiting for us, the ski rental équipement space just by reception. It made the ski trip so incredibly easy.
The room was great, corner 1 bedroom room, super clean, really comfy beds, spacious and with a great view of mount Yotei.
It’s within easy walking distance of all the shops and restaurants and cool food truck area.
Really nice buffet breakfast too and nice peaceful onsens, which were never busy.
If we came again for skiing we’d definitely stay here. Thanks for a great stay

Friends_and_family Family

10/10

Exceptional

28 Feb 2025

Robert Kai Fu

Definitely recommended if you going for winter sports during winter season. They provide their own winter sports equipments rental and they also have free shuttle to and from few of the ski area nearby. We really enjoy our breakfast everyday when we are there.

Leisure Partner

10/10

Exceptional

27 Feb 2025

Alissa

We had a great stay at Chalet Ivy

10/10

Exceptional

26 Feb 2025

Nate

Amazing stay! Staff was incredible

10/10

Exceptional

19 Feb 2025

Yuntao

very convenient location, spacious and modern room, friendly service, onsite onsen.

10/10

Exceptional

17 Feb 2025

John

Brilliant chalet
Staff are friendly and helpful
Facilities are great - chalet is well laid out, really nice lounge area - 24 hr gym and onsen, ski concierge, well catered for breakfast, rooms are a good size and well appointed
5 min walk to the gondola, many restaurants, bars etc so close
Not sure what else you could ask for
Highly recommend

Leisure

10/10

Exceptional

16 Feb 2025

Glen

Friendly staff and a very clean and lovely hotel!

Partner

10/10

Exceptional

15 Feb 2025

Brett

Super close to slopes and food. The ski concierge was the best, lockers for all our gear and free shuttle right outside.

Leisure Partner

10/10

Exceptional

02 Feb 2025

Verified traveler

Perfect for ski trip

Amazing stay. Great location, onsite onsen was nice to have. Ski locker facility was perfect. Morning buffet was always good.

Friends_and_family Friends

10/10

Exceptional

25 Jan 2025

Paruensul

Shuttle service to the mountain, they also will schedule shuttle service to local transportation services. Super helpful getting around.

Leisure Family

10/10

Exceptional

22 Jan 2025

Michelle

Convenient and beautiful boutique hotel.

Leisure Family

8/10

Excellent

13 Jan 2025

Li

I booked three nights with half board. The breakfast was excellent, but dinner were not so great, not for the money we paid.

10/10

Exceptional

12 Jan 2025

Douglas

Really nice hotel. Clean, good facilities, great location, friendly staff. They provide a shuttle to / from the ski lifts (about 600m uphill) and you never have to wait. Would highly recommend.

Leisure Family

10/10

Exceptional

29 Dec 2024

Chen En

Absolutely amazing stay! This is our first time visiting Niseko for snowboarding and coming from Canada where visiting Banff and Lake Louise multiple times is our yearly tradition, we are completely blown away by this visit. The hotel has all the amenities required for the most wonderful stay.

Breakfast has everything you can imagine, very tasty (I especially like the miso soup and healthy options available). Hirafu snowboard base is less than 5min walk up the hill and then after you can enjoy nice onsen before bedtime.

Would definitely come stay again in the future.

Leisure Family

10/10

Exceptional

26 Dec 2024

Siak Chuan Edward

Everything is excellent here - the service, the location, the room, the onsen. One small blemish - wish they have more washers and dryers.

Leisure Family_with_children

8/10

Excellent

01 Dec 2024

Yat Pang

Everything was perfect especially the crews. They were always ready to offer their help. The breakfast was a set instead of a buffet but the variety was wide enough and it covered almost everything. No complaints. The only thing they can improve was the differences between the breakfast on the 1st and 2nd day. The breakfast was a bit cold on the 2nd day. Also, we were brought to another room for breakfast because the main room was full and the room was a bit stuffy. The staff seemed not too familiar with the set as well. I needed to tell him what was missing.

Leisure Partner

10/10

Exceptional

03 Oct 2024

MIN FERN

The dinner and breakfast were sumptuous and superb. Waiters were very attentive and provided maximum attention. Place is very clean and new.

10/10

Exceptional

17 Mar 2024

Jean-Marie

Very good breakfast and excellent location.
Shuttles to the ski lifts were abundant and available anytime. Staff and rooms were very good as well. Used ski rental right in the hotel

Leisure Partner

8/10

Excellent

11 Mar 2024

John Kang Ming

Good overall services

10/10

Exceptional

24 Feb 2024

Diana

Very impressive staff services. They go above and beyond and are proactive in being helpful. Hotel amenities are excellent including ski services food and gym. All very friendly.

Leisure Partner

10/10

Exceptional

13 Feb 2024

shing

Staff provided exceptional services beyond expectations.

Leisure Partner

10/10

Exceptional

01 Feb 2024

Jackson

Great service from staff especially the shuttle drivers, room attendants, and front staff. Clean and modern hotel. Great location close to market and food options. Nice breakfast buffet. Would highly recommend.

Leisure Partner

10/10

Exceptional

28 Jan 2024

Greg

Great Niseko ski hoyel

Great location with super breakfast buffet. Onsite onsen is WONDERFUL. Service from all staff was quick and super efficient, done with a big smile. Moi at the front desk was our all around fixer and really made our stay perfect.

Friends_and_family Friends

10/10

Exceptional

13 Jan 2024

Sarah

Great place to stay, room was large and comfy. Definitely hire the private onsen if you stay here. The shuttle to the ski fields is a bit hit and miss so we had to walk a few times. Buffet breakfast was amazing at this hotel and definitely a good way to start the day before skiing. Dinner at the hotel restaurant was also great as there are limited dining options in the area.

Leisure Partner

10/10

Exceptional

07 Jan 2024

Guanson

Perfect hotel in perfect location

The location is perfect whether you are at Hirafu for skiing or exploring the town. All the staff were very helpful and almost everyone spoke good english. My family had a half board package and food was excellent especially their brealfast. I will definitle go back to this hotel if i have to back in Hirafu. I cannot think of any negative concern because everything was perfect including the room, onsen and facilities. If i have to complain then it would be the price. But then we came in at peak season so all hotels in Hirafu are ridiculously high. Kudos to all the staff and management.

Friends_and_family Family

10/10

Exceptional

19 Nov 2023

Therese Camille

Everything and everyone were perfect!

10/10

Exceptional

07 Apr 2023

C S Teresa

The hotel is small but it has all the things that I needed. The staff are all very friendly and helpful especially Rou Hang. She’s the best :)

Leisure Self

10/10

Exceptional

31 Mar 2023

MA. MARNA

The location is great. The staff were very helpful and accomodating.

Leisure Partner

10/10

Exceptional

18 Mar 2023

ZHUIZHUI

Room is larger and newer than it looks in photos. Well maintained condition, excellent experience!

Leisure Family

10/10

Exceptional

14 Mar 2023

Shiu Tung

Excellent service & food quality, perfect location to start a ski day

Leisure Friends

8/10

Excellent

01 Mar 2023

Frank

The hotel is conveniently located and the on-site restaurant is good, considering the difficulty in getting reservations outside. The early morning snow clearing noise of the parking lot (5:30 AM) was unappreciated. Considering the price of the hotel, it is poorly managed and service needs more training.

Leisure Friends

10/10

Exceptional

16 Feb 2023

Susan

This has got to be one of the best hotels in Niseko Hirafu area. The hotel was amazingly comfortable and the staff were extraordinarily accommodating. They helped us celebrate our honeymoon by greeting us with a bottle of champagne, and then four days later, they celebrated my husband’s birthday with another bottle of champagne (unrequested! They just noticed his birthday on his check in information! Amazing attention to detail). The staff was always friendly and willing to help with whatever we needed.
The hotel restaurant is delicious and the hotel breakfast buffet (included with our room) has to be the best hotel breakfast we have ever enjoyed. I legitimately woke up excited to go to breakfast each morning, and I’m not typically a big breakfast eater!
The accommodations of the hotel were very comfortable. The beds left us with no complaints, the rooms completely black out with the curtains, and the housekeeping keeps everything spotless.
The location of the hotel can’t be beat. Literally a one block walk to the ski lift, but the hotel will happily shuttle you as well! As well as all the amazing restaurants in the Hirafu area just being steps away from your door.
Also, if you need to rent ski or snowboard gear, I can’t recommend the Ski Concierge at Chalet Ivy highly enough. The fleet of demo gear they have as an option is outstanding. Didn’t feel like rentals!!
If and when we visit Niseko Hirafu area again, we will definitely be back at the Chalet Ivy!

Leisure Partner

10/10

Exceptional

13 Jan 2023

David

The staff were so helpful. The shuttle service to the slopes made it somewhat lazy! It was only a short walk!!

Leisure Partner

10/10

Exceptional

04 Jan 2023

jaclyn

Was wow-ed the moment I stepped into the property. Small, cozy but tastefully designed. Rooms were of a decent size. Good spread for morning breakfast. Lovely, spotless in-house onsen (although it can feel a bit creepy as most times, I was the only person there. Would have been great if there was soft piped-in music, but I reckon that might not be the Japanese way).

The best parts of the property were 1) its staff especially Rou Hang. She was extremely welcoming and helpful. Our stay was made so much more pleasant and comfortable due to her. Thank you Rou Hang!;

2) the complimentary shuttle service. While close to the gondola base, it would have been tough to walk there with all our gear. The hotel also provided a scheduled shuttle service between 5.30pm-9(?)pm to the Kutchan area. This expanded our dinner options greatly as food while plentiful in Hirafu Village, was expensive and likely unavailable if you didn't make reservations months in advance!

PS: The hotel is also just a stone's throw away from Tonzanken. Best ramen in Hirafu. But be prepared to wait in line!

Leisure Family

10/10

Exceptional

23 Dec 2022

Peter

It’s amazing.
The staffs are extremely helpful and friendly.
Breakfast is the best in town!

Friends_and_family Family

8/10

Excellent

21 Dec 2022

Joanne

Good location with nice view. Staff are helpful. Nice breakfast.

Leisure Family

10/10

Exceptional

10 Dec 2022

Verified traveler

Amazing staff

It was amazing. The staff, at the front desk and the restaurant, were extremely helpful.

Friends_and_family Family

10/10

Exceptional

21 Mar 2022

Grace

We stayed two nights at Chalet Ivy Hirafu. We loved it and had an amazing stay. Thank you so much for the great hospitality. It will be our go-to choice when we visit Niseko again.

The room was spacious and there were plenty of in-room amenities that are so thoughtful. The onsen was wonderful and clean, especially loved the outdoor onsen. The service was top-notched, all the staff were super helpful and the shuttle service was so convenient to bring guests back and forth the ski area or Kutchan station, it was basically on demand and not limited to a fixed schedule. Breakfast was great too and the wine vending machine was awesome. Thank you!

Leisure Friends

10/10

Exceptional

22 Mar 2021

Verified traveler

The staff at Chalet Ivy are very helpful and friendly, so from the moment of booking, to check in, to support during the stay, it was excellent. The hotel itself is very clean well situated and has all the options to relax. It is very well equipped for the active wintersport person with individual lockers for each room for your gear.
The shuttle bus service to and from the station and the Gondola is excellent and on demand.
I am very satisfied with my stay at Chalet Ivy.

Leisure Self

10/10

Exceptional

08 Mar 2020

Verified traveler

Great location. Incredibly friendly staff. Wonderful Onsen!

Leisure Partner

8/10

Excellent

27 Feb 2020

SHAUN

We loved the location, nice staff, the Onsen was delightful and breakfast was good.

Friends_and_family Family

10/10

Exceptional

25 Feb 2020

Verified traveler

Great property snd amazing location for skiing Niseko and restaurants & bars

Leisure Partner

10/10

Exceptional

14 Feb 2020

Verified traveler

Love the 24 hr onsen, room is clean and big. Walkable to dot base, but you would need to take their shuttle to gondola base. If you are going to other 3 areas, unfortunately the hotel does not provide shuttle, but can drop you off at visitor center, where you can take other shuttles.

Leisure Family_with_children

10/10

Exceptional

09 Feb 2020

Chris

very convenient as it is located in middle of the main road in niseko, right next to a drug store with food to buy. they also offer a private onsen for 45 mins with a very reasonable price which i particularly enjoy.

Leisure Partner

10/10

Exceptional

31 Jan 2020

Verified traveler

The ski conceige on site is a huge plus. With the regular shuttle to the ski lift. Super convenient

Leisure Partner

10/10

Exceptional

28 Jan 2020

Verified traveler

The on-site onsen is awesome! Breakfast buffet is plentiful and delicious!

Leisure Friends

10/10

Exceptional

23 Jan 2020

Sean

Domo Arigato Chalet Ivy and a hui hou

What a beautiful location, nestled right at the base of Grand Hirafu with amazing views morning noon or night. Easy 5 minute walk up the hill to the lifts or a quick shuttle ride from the hotel to the lifts or Hirafu base gondola. Convenient ski concierge for quick in and out with a ski locker. Staff was very friendly and helpful and willing to make restaurant reservations. Best to call ahead to arrange airport transportation (our shuttle request got lost in somewhere in the interweb and we had to scramble the day of our arrival to arrange a taxi from the airport. Which wasn't too expensive either, but the bus is quick and easy). Onsen and Private Onsen available and both were amazing. Great masseuse as well. And the best fully loaded breakfast you can ask for. Overall, I would definitely stay here again and will do so in the near future. Niseko and the Japowpow are already calling me back. Domo arigato Chalet Ivy

Friends_and_family Family

10/10

Exceptional

27 Dec 2019

bernie

Location plus!

Loved the hotel and the location....this place is perfect!

Friends_and_family Family

10/10

Exceptional

24 Dec 2019

Wolfram O

Niseko Dec 2019

Excellent hotel: modern, clean, great breakfast, great location, real spring onsen plus free shuttle service to ski lifts and bus drop off. Room also very roomy with kitchen etc. highly recommendable hotel.

Friends_and_family Family

10/10

Exceptional

18 Dec 2019

Dharma Hardi

Great Hotel with strategic location

Amazing hotel with onsen. Laundry is also available for complimentary use , a great help as I was travelling with children. Food is just within walking distance, not to mention the famous Ramen in Niseko is just 2 buildings away.

Friends_and_family Family

10/10

Exceptional

07 Dec 2019

Michael

Wonderful hotel in Niseko

Very clean and perfect location for skiing as it is just 50m away from Niseko ski park. Very comfortable room and wonderful onsen in the hotel.

Friends_and_family Family

10/10

Exceptional

17 Jul 2019

DANIEL

Niseko week!

Great place, we will be back soon.

Family

8/10

Excellent

25 Apr 2019

Chung Yu

We were the only guests at the hotel during our stay..it's a little bit lonely but the facilities were good and cleanliness is uncomplainable

Family

8/10

Excellent

20 Apr 2019

kevinsurfer

great location and the staff was great. Only negative, dont go to niseko after 4/7 because the snow is mostly melted and all the restaurants are closed for the season. We had the only option to eat at the hotel which was okay.

Leisure Partner

10/10

Exceptional

10 Apr 2019

Marcus

Great property to stay at Niseko. Very near ski lift and excellent staff and service by the accommodation operator. The onsen is great too.

Leisure Partner

10/10

Exceptional

07 Apr 2019

Yan

Excellent location, awesome onsen, lovely staff, decent breakfast, efficient shuttle service, nice ski storage...Everything that I need for a ski trip!

Leisure Self

10/10

Exceptional

29 Mar 2019

Yip

Room nice but bit small what I expected

Family

10/10

Exceptional

27 Mar 2019

Verified traveler

The property is in excellent condition with contemporary style which we like. The staff are all very friendly. The free shuttle to dot base and gondola is a big plus. Breakfast is very good with many options. Everything at Chalet Ivy is excellent and we will definitely stay there again next time.

Leisure Family

8/10

Excellent

27 Mar 2019

Mattias

Great property in great location

Overall a great property. Room as new, decent size for Japan and immaculate cleaning. Great staff, no language issues. Didnt try restaurant but breakfast good from the view of a westerner in Japan, though not the abundance youd get in for example Scandinavia. Onsen was nice as well and not horrendously priced. Only downside was that it was tricky to fine tune the room heating. Location very good with 5min walk to the chair and at the same time lots of f&b options around the corner. Would absolutely consider this property again.

10/10

Exceptional

25 Mar 2019

Hon KIt

靚酒店之選

你識㨂呢間酒店就知佢係方便、服務態度很好、Wi-Fi時好時差但整體唔影響、早餐選擇少，最令我滿意的是shuttle bus可以話無間道放送，welcome center接送、去雪場去俱知安還是supermarke也方便，如果再去hirafu一定揀佢。

Partner

8/10

Excellent

25 Mar 2019

Yuen Fun Wendy

Good location

Good location surrounded by restaurants and shops. Enjoyed the onsen too!

Family

10/10

Exceptional

25 Mar 2019

Brandon

Rooms well kept, staff friendly and helpful. Breakfast spread was good. Shuttle bus to bring us around. Best part was the hotel location. Since hotel was opposite the newly opened Maples Niseko, I could take the slope back to the Maples' ski-slope entrance and walk over back to the hotel after a night run.

Leisure Friends

10/10

Exceptional

24 Mar 2019

JohnT

Great location near Mt Hirafu. Ski rental/consierge on site, spa and Onsen on site, great restaurants and amazing bar and bar tender who knows everything about Japanese whiskey and makes great cocktails! Shuttle that runs to the ski mountain every 15 minutes.

Leisure Self

10/10

Exceptional

22 Mar 2019

Verified traveler

The service was always great throughout the 3 times that i stayed there.

Leisure Family_with_children

10/10

Exceptional

21 Mar 2019

Yuk Yee Paul

Nice place

Good location, excellent service.

Family

10/10

Exceptional

20 Mar 2019

Sally

Excellent services and good location for ski. Shuttle bus provided.

Leisure Family

10/10

Exceptional

17 Mar 2019

Verified traveler

Good location to ski base. Good location for foods, grocery. Good for walking or travelling by public transport.

Leisure Partner

10/10

Exceptional

13 Mar 2019

Verified traveler

Lovely room (we booked the deluxe onsen suite) and good location within easy reach of the slopes, with a shuttle bus service. Included breakfast very decent even though the selection was not extensive, with both western and Japanese dishes. Ski concierge service and locker rooms were very handy. Onsen, particularly the private onsen, was excellent, with both indoor and outdoor pools. Would definitely stay here again!

Leisure Partner

10/10

Exceptional

08 Mar 2019

Luke

The hotel is in a great location near to the Hirafu Gondola and sits downtown. The shuttle to the gondola was super efficient and saved a 5 min walk with winter sports gear. Everything about our stay was very comfortable and relaxing and we’d not hesitate to stay in chalet ivy again.

Partner

10/10

Exceptional

28 Feb 2019

Tyrone

Highly recommended

Great service all around

Family

4/10

Poor

27 Feb 2019

Verified traveler

Overall the hotel has the potential to be a great hotel. Good location, good amenities, and eager staff. That said there is clearly a critical issue with management / ownership. Staff are not empowered and are clearly misguided. They are focused on things like charging for plastic key cards but don’t have the tools (and have been denied!) like a door stop to deliver luggage. Concierge was asked to book a table and we received an email saying ok no problem it’s done - only to mean they emailed the restaurant to ask - and we were then not notified the restaurant said they had no availability. The lobby bar almost made it awkward to order a drink. In short - staff tries very hard to accommodate but the underlying poor management holds them back and the result is an overall bad experience.

Leisure Friends

10/10

Exceptional

26 Feb 2019

Kurt

Sake and skiing while staying at the ivy

Very helpful and relaxed staff especially Joe the bartender who provided good information on just about everything from sake to skiing. Would say that concierge was a bit too relaxed.

Partner

10/10

Exceptional

21 Feb 2019

Verified traveler

Good location. Hotel have many services provided for the guest like free bus, free laundry and dry, onsen etc.

Leisure Family