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Chalet Ivy

Hokkaido · Japan

188-19 Yamada, Kutchan-cho, Abuta-gunView location

9.6/10Excellent380 Reviews
Cleanliness9.8/109.8
Service9.6/109.6
Comfort9.6/109.6
Condition9.8/109.8
Location10.0/1010.0
Neighborhood9.6/109.6
Amenities9.6/109.6
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  • Hotels with spa
  • Sport hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Chalet Ivy

When you stay at Chalet Ivy Hirafu in Kutchan, you'll be in the mountains, a 1-minute drive from Niseko Mountain Resort Grand Hirafu and 10 minutes from Niseko Village. This ski hotel is 2. 7 mi (4. 3 km) from Annupuri and 6. 6 mi (10.

6 km) from Niseko Annupuri Gondola. Relax and unwind with massages and body treatments. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features hot springs and a 24-hour fitness center.

Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). You'll be on the slopes in no time with the complimentary ski shuttle. Featured amenities include complimentary wired Internet access, a 24-hour front desk, and multilingual staff.

A train station pick-up service is provided at no charge during limited hours, and free self parking is available onsite. At Chalet Ivy Hirafu, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge.

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A complimentary English breakfast is served daily from 7 AM to 10 AM. Make yourself at home in one of the 78 guestrooms featuring refrigerators and DVD players. Your bed comes with down comforters and premium bedding. Rooms have private balconies.

Wired and wireless Internet access is complimentary, and flat-screen televisions with satellite programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and bidets.

When you stay at Chalet Ivy Hirafu in Kutchan, you'll be in the mountains, within a 15-minute drive of Niseko Tokyu Grand HIRAFU and Niseko Annupuri Gondola. This ski hotel is 7.7 mi (12.4 km) from Niseko Annupuri International Ski Area and 19.1 mi (30.7 km) from Rusutsu Resort.

Make yourself at home in one of the 78 guestrooms featuring DVD players and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have complimentary toiletries and bidets.

Featured amenities include complimentary wired internet access, a 24-hour front desk, and multilingual staff. A train station pick-up service is provided at no charge during limited hours, and free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Transportation services

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No elevators Parking height restrictions apply Unicode Support true LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Pets not allowed

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: JPY 150.00 per person, per night
    • An effective city/local tax rate of 3.00 percent will be charged

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for massage services, spa treatments, and private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Parking height restrictions apply.
    • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: JPY 10000 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

    Chinese (Mandarin)

Nearby attractions

Niseko Tokyu Grand HIRAFU 0.1 km / 0.1 mi
Niseko-Shakotan-Otarukaigan Quasi-National Park 0.1 km / 0.1 mi
Niseko Takahashi Dairy Farm 4.6 km / 2.8 mi
Swinging Monkey Pair 3.8 km / 2.4 mi
Shikotsu-Toya National Park 4.9 km / 3 mi
Kagaminuma 5.4 km / 3.3 mi
Lake Hangetsu Nature Park 6.8 km / 4.2 mi
Kutchancho Asahigaoka Ski Area 7.2 km / 4.5 mi
Asahigoaka 8.8 km / 5.5 mi
Kaributo 8.9 km / 5.5 mi
Road Station Niseko View Plaza 10 km / 6.2 mi
Niseko Annupuri Gondola 10.6 km / 6.6 mi
Jumbo No. 1 Quad Lift 10.7 km / 6.7 mi
Niseko Distillery 10.7 km / 6.7 mi
Kanro-sui 10.8 km / 6.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 78
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Car hireExtra charge
  • Airport Shuttle
  • Room serviceExtra charge
  • Laundry service
Show 28 more facilities & services
  • LaunderetteExtra charge
  • Babysitting service
  • Multilingual staff
  • Bellboy serviceExtra charge
  • Fireplace
  • Hotel safe
  • Lift access
  • Garden
  • Terrace
  • Concierge
  • Luggage room
  • Ski storage
  • Bar
  • Restaurant: 1
  • Smoking areaExtra charge
  • SaunaExtra charge
  • MassageExtra charge
  • Spa treatments
  • Spa centreExtra charge
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Minimum check-in age: 18
  • CanoeingExtra charge
  • Fitness
  • Horse ridingExtra charge
  • SkiingExtra charge
  • Ski pass
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE ONE BEDROOM WITH VIEWSSUITE • ONE BEDROOM WITH VIEWSSUI.B1-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    SUITE ONE BEDROOM WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    ONE BEDROOM WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.B1-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR MOUNTAIN VIEWRoom • SUPERIOR MOUNTAIN VIEWROO.SU-VN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    Room SUPERIOR MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU-VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR MOUNTAIN VIEWDOUBLE • SUPERIOR MOUNTAIN VIEWDBL.SU-VN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    DOUBLE SUPERIOR MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE WITH VIEWSTWIN • DELUXE WITH VIEWSTWN.DX-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    TWIN DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN PENTHOUSE WITH VIEWSTWIN • PENTHOUSE WITH VIEWSTWN.P6-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    PENTHOUSE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    TWIN PENTHOUSE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    PENTHOUSE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.P6-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH VIEWSDOUBLE • SUPERIOR WITH VIEWSDBL.SU-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    DOUBLE SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR WITH VIEWSTWIN • SUPERIOR WITH VIEWSTWN.SU-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    TWIN SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIORTWIN • SUPERIORTWN.SU-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    TWIN SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.SU-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE MOUNTAIN VIEWSUITE • DELUXE MOUNTAIN VIEWSUI.DX-VN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    SUITE DELUXE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE KING BEDSUITE • DELUXE KING BEDSUI.DX-KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    SUITE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE MOUNTAIN VIEWSUITE • MOUNTAIN VIEWSUI.VN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    SUITE MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXE TWO BEDSSUITE • DELUXE TWO BEDSSUI.2B-DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    SUITE DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GRAND DELUXESUITE • GRAND DELUXESUI.DX-GD

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GRAND DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    SUITE GRAND DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GRAND DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX-GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIOR WITH VIEWSRoom • SUPERIOR WITH VIEWSROO.SU-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    Room SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PENTHOUSE WITH VIEWSRoom • PENTHOUSE WITH VIEWSROO.P6-WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PENTHOUSE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    Room PENTHOUSE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PENTHOUSE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.P6-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE PENTHOUSEQUADRUPLE • PENTHOUSEQUA.P6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    PENTHOUSE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    QUADRUPLE PENTHOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    PENTHOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.P6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Chalet Ivy

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Chalet Ivy

9.6
Excellent
380 Reviews
Cleanliness
9.8 /10
Service
9.6 /10
Comfort
9.6 /10
Condition
9.8 /10
Location
10.0 /10
Neighborhood
9.6 /10
Amenities
9.6 /10
100 reviews shown
10/10
Exceptional
27 Mar 2026
Andrew
We very much enjoyed our stay at Chalet Ivy. The room was a good size and the drying cupboards were very welcome as they helped to dry out ski jackets etc. Breakfast was tasty with a good variety of choices. Staff were helpful and polite. The ski concierge and hire service was also very useful. Prices for ski hire were competitive except for helmets which were a lot cheaper to hire elsewhere eg Rhythm
Partner
10/10
Exceptional
22 Mar 2026
Kate
This was our second time at Chalet Ivy, and it did not disappoint. The staff were again so friendly and helpful. The thing I love the most the immense level of peace I feel when stay there. It is also a great location, and the ski equipment we rented direct from the hotel was in good condition.
10/10
Exceptional
18 Mar 2026
Michael
Onsen was relaxing
Partner
10/10
Exceptional
15 Mar 2026
Edward
Attentive staff and very clean. Onsen was great!
Self
10/10
Exceptional
09 Mar 2026
Christine
Close to the slopes and offer bus to the lifts.
Partner
10/10
Exceptional
26 Feb 2026
Lindsey
Room was spotless, staff was very friendly and helpful.
Love the holiday gift drinks and snacks, and the Lunar New Year celebration
Love the onsen
Love the 24/7 wine vending machine
Love the ski locker room
Love the shuttle up the hill so you don't have to walk. Love the easy access to the ski mountain by foot or shuttle.
Love the view of Mt Yotei from the room
Love the robes in the room
Love the daily cleaning so trash in the room doesn't linger
Love the recyclable water bottles

Breakfast buffet runs out of food before breakfast service is over, and breakfast area is super crowded and packed most of the morning
Partner
10/10
Exceptional
24 Feb 2026
Vitalij
Nice and clean hotel. Perfect location. On a reception friendly people. Shuttle drive you anytime.
10/10
Exceptional
22 Feb 2026
Geoffrey
This hotel was absolutely fantastic! The rooms were spotless and beautifully maintained, the staff couldn’t have been friendlier or more helpful, and the breakfast was hands down the best I’ve ever had at a hotel. The location was also incredibly convenient, making everything easy to access. I would definitely stay here again!
Friends
6/10
Pleasant
20 Feb 2026
nicholas
S
10/10
Exceptional
16 Feb 2026
Alison
What a treat to stay at Chalet Ivy. Comfortable, great location and well appointed. Staff are friendly and helpful.
Leisure Family
10/10
Exceptional
07 Feb 2026
Kyle
Everything was perfect. Did not want to leave.
Leisure Partner
10/10
Exceptional
04 Feb 2026
Troy
Very very helpful staff, and they do a great job at accommodating.
Leisure Partner
10/10
Exceptional
04 Feb 2026
Maxwell
The hotel staff and shuttle drivers were very friendly and accommodating. They did a great job offering help with ski reservations and advice for things to do around Niseko.

The rooms were clean and large for the area. The private onsens and massage services were excellent. Would recommend this hotel for anyone in the area.
10/10
Exceptional
01 Feb 2026
Adam
Staff amazing , room fantastic and amenities excellent
Leisure Family
10/10
Exceptional
30 Jan 2026
Milo
What an incredible place! Location, staff, dining and onsen were all amazing!
Friends_and_family Family
10/10
Exceptional
21 Jan 2026
Edward
Excellent facilities, clean, spacious room.
Leisure Partner
10/10
Exceptional
03 Jan 2026
Erlina
Great location! Room also had a great layout and spacious for our family of 3. Service was great, the only thing i find needs improvement was the breakfast selection. Quality and variety of food can be improved.

But overall satisfied and happy.
Friends_and_family Family
6/10
Pleasant
30 Dec 2025
Margaret
The breakfast and the entire property was absolutely beautiful!! Convenient that the shuttle brings you to the mountain. The kitchen staff for the breakfast was great and also appreciate the ski concierge desk.

My only complaint is that we had an occurrence where we were laying down in our room and our door randomly opened and quickly shut. Someone clearly had access to our room which was unsettling and we never heard more after complaining to the staff.

Our only other complaint is that sometimes the staff didn't have a sense of urgency or left the customer to take care of things themselves. We needed to return our skis to Rhythm and they would not take us in the shuttle to return everything and also were not looking to help us in any regard for that manner. I think the staff could use more proper training on how to handle client inquiries and situations like someone accessing our room. Otherwise, gorgeous hotel and wonderful onsen. Overall would come back here especially when the price is right.
Leisure Family
10/10
Exceptional
21 Dec 2025
Kevan
Excellent staff always happy to help
Great place to. Stay
10/10
Exceptional
15 Dec 2025
Jason
Very nice and comfortable. All amenities you could ask for. Breakfast was great. The staff and the management were perfect. I would recommend and stay again.
Leisure Partner
10/10
Exceptional
23 May 2025
Amy

Amazing stay

Beautiful hotel in a fantastic location. Reception staff were incredibly professional and helpful.
Partner
10/10
Exceptional
02 May 2025
David
walkable to the gondola and downtown restaurants. Friendly staff and a ride to our Sapporo shuttle was included.
Leisure Partner
10/10
Exceptional
13 Mar 2025
Tobias
Great mid price hotel for boarding at niseko, property was lovely. Beds were amazing, but after 26 hours of travelling, any bed would be!
Leisure Family
10/10
Exceptional
10 Mar 2025
Stewart Kurt
Fantastic
Leisure Self
10/10
Exceptional
06 Mar 2025
Travis

Fantastic hotel in Niseko

This hotel was fantastic! Great location, great service, and great amenities. Onsen is awesome after a day of boarding. Will definitely be coming back here in the future.
Friends_and_family Friends
10/10
Exceptional
02 Mar 2025
Seongyeon
2nd time staying at this location. Very friendly staff, clean facility, cozy spa, overall excellent experience.
Leisure Family
10/10
Exceptional
01 Mar 2025
Alex
My stay was great! Genuinely would be coming back to this place, it’s walking distance from the ace gondola/ welcome center, as well as walking distance from the downtown area, making it a solid base. Hotel staff were friendly and helpful, and breakfast was super solid too.
Leisure Family
10/10
Exceptional
01 Mar 2025
Rachael

Everything was perfect for our ski trip

Perfectly located for accessing the slopes, 2min walk to the Ace gondola or regular shuttle bus to pop you up there.
Really friendly staff, and super helpful in the ski concierge.
So easy, arrived and our ski passes waiting for us, the ski rental équipement space just by reception. It made the ski trip so incredibly easy.
The room was great, corner 1 bedroom room, super clean, really comfy beds, spacious and with a great view of mount Yotei.
It’s within easy walking distance of all the shops and restaurants and cool food truck area.
Really nice buffet breakfast too and nice peaceful onsens, which were never busy.
If we came again for skiing we’d definitely stay here. Thanks for a great stay
Friends_and_family Family
10/10
Exceptional
28 Feb 2025
Robert Kai Fu
Definitely recommended if you going for winter sports during winter season. They provide their own winter sports equipments rental and they also have free shuttle to and from few of the ski area nearby. We really enjoy our breakfast everyday when we are there.
Leisure Partner
10/10
Exceptional
27 Feb 2025
Alissa
We had a great stay at Chalet Ivy
10/10
Exceptional
26 Feb 2025
Nate
Amazing stay! Staff was incredible
10/10
Exceptional
19 Feb 2025
Yuntao
very convenient location, spacious and modern room, friendly service, onsite onsen.
10/10
Exceptional
17 Feb 2025
John
Brilliant chalet
Staff are friendly and helpful
Facilities are great - chalet is well laid out, really nice lounge area - 24 hr gym and onsen, ski concierge, well catered for breakfast, rooms are a good size and well appointed
5 min walk to the gondola, many restaurants, bars etc so close
Not sure what else you could ask for
Highly recommend
Leisure
10/10
Exceptional
16 Feb 2025
Glen
Friendly staff and a very clean and lovely hotel!
Partner
10/10
Exceptional
15 Feb 2025
Brett
Super close to slopes and food. The ski concierge was the best, lockers for all our gear and free shuttle right outside.
Leisure Partner
10/10
Exceptional
02 Feb 2025
Verified traveler

Perfect for ski trip

Amazing stay. Great location, onsite onsen was nice to have. Ski locker facility was perfect. Morning buffet was always good.
Friends_and_family Friends
10/10
Exceptional
25 Jan 2025
Paruensul
Shuttle service to the mountain, they also will schedule shuttle service to local transportation services. Super helpful getting around.
Leisure Family
10/10
Exceptional
22 Jan 2025
Michelle
Convenient and beautiful boutique hotel.
Leisure Family
8/10
Excellent
13 Jan 2025
Li
I booked three nights with half board. The breakfast was excellent, but dinner were not so great, not for the money we paid.
10/10
Exceptional
12 Jan 2025
Douglas
Really nice hotel. Clean, good facilities, great location, friendly staff. They provide a shuttle to / from the ski lifts (about 600m uphill) and you never have to wait. Would highly recommend.
Leisure Family
10/10
Exceptional
29 Dec 2024
Chen En
Absolutely amazing stay! This is our first time visiting Niseko for snowboarding and coming from Canada where visiting Banff and Lake Louise multiple times is our yearly tradition, we are completely blown away by this visit. The hotel has all the amenities required for the most wonderful stay.

Breakfast has everything you can imagine, very tasty (I especially like the miso soup and healthy options available). Hirafu snowboard base is less than 5min walk up the hill and then after you can enjoy nice onsen before bedtime.

Would definitely come stay again in the future.
Leisure Family
10/10
Exceptional
26 Dec 2024
Siak Chuan Edward
Everything is excellent here - the service, the location, the room, the onsen. One small blemish - wish they have more washers and dryers.
Leisure Family_with_children
8/10
Excellent
01 Dec 2024
Yat Pang
Everything was perfect especially the crews. They were always ready to offer their help. The breakfast was a set instead of a buffet but the variety was wide enough and it covered almost everything. No complaints. The only thing they can improve was the differences between the breakfast on the 1st and 2nd day. The breakfast was a bit cold on the 2nd day. Also, we were brought to another room for breakfast because the main room was full and the room was a bit stuffy. The staff seemed not too familiar with the set as well. I needed to tell him what was missing.
Leisure Partner
10/10
Exceptional
03 Oct 2024
MIN FERN
The dinner and breakfast were sumptuous and superb. Waiters were very attentive and provided maximum attention. Place is very clean and new.
10/10
Exceptional
17 Mar 2024
Jean-Marie
Very good breakfast and excellent location.
Shuttles to the ski lifts were abundant and available anytime. Staff and rooms were very good as well. Used ski rental right in the hotel
Leisure Partner
8/10
Excellent
11 Mar 2024
John Kang Ming
Good overall services
10/10
Exceptional
24 Feb 2024
Diana
Very impressive staff services. They go above and beyond and are proactive in being helpful. Hotel amenities are excellent including ski services food and gym. All very friendly.
Leisure Partner
10/10
Exceptional
13 Feb 2024
shing
Staff provided exceptional services beyond expectations.
Leisure Partner
10/10
Exceptional
01 Feb 2024
Jackson
Great service from staff especially the shuttle drivers, room attendants, and front staff. Clean and modern hotel. Great location close to market and food options. Nice breakfast buffet. Would highly recommend.
Leisure Partner
10/10
Exceptional
28 Jan 2024
Greg

Great Niseko ski hoyel

Great location with super breakfast buffet. Onsite onsen is WONDERFUL. Service from all staff was quick and super efficient, done with a big smile. Moi at the front desk was our all around fixer and really made our stay perfect.
Friends_and_family Friends
10/10
Exceptional
13 Jan 2024
Sarah
Great place to stay, room was large and comfy. Definitely hire the private onsen if you stay here. The shuttle to the ski fields is a bit hit and miss so we had to walk a few times. Buffet breakfast was amazing at this hotel and definitely a good way to start the day before skiing. Dinner at the hotel restaurant was also great as there are limited dining options in the area.
Leisure Partner
10/10
Exceptional
07 Jan 2024
Guanson

Perfect hotel in perfect location

The location is perfect whether you are at Hirafu for skiing or exploring the town. All the staff were very helpful and almost everyone spoke good english. My family had a half board package and food was excellent especially their brealfast. I will definitle go back to this hotel if i have to back in Hirafu. I cannot think of any negative concern because everything was perfect including the room, onsen and facilities. If i have to complain then it would be the price. But then we came in at peak season so all hotels in Hirafu are ridiculously high. Kudos to all the staff and management.
Friends_and_family Family
10/10
Exceptional
19 Nov 2023
Therese Camille
Everything and everyone were perfect!
10/10
Exceptional
07 Apr 2023
C S Teresa
The hotel is small but it has all the things that I needed. The staff are all very friendly and helpful especially Rou Hang. She’s the best :)
Leisure Self
10/10
Exceptional
31 Mar 2023
MA. MARNA
The location is great. The staff were very helpful and accomodating.
Leisure Partner
10/10
Exceptional
18 Mar 2023
ZHUIZHUI
Room is larger and newer than it looks in photos. Well maintained condition, excellent experience!
Leisure Family
10/10
Exceptional
14 Mar 2023
Shiu Tung
Excellent service & food quality, perfect location to start a ski day
Leisure Friends
8/10
Excellent
01 Mar 2023
Frank
The hotel is conveniently located and the on-site restaurant is good, considering the difficulty in getting reservations outside. The early morning snow clearing noise of the parking lot (5:30 AM) was unappreciated. Considering the price of the hotel, it is poorly managed and service needs more training.
Leisure Friends
10/10
Exceptional
16 Feb 2023
Susan
This has got to be one of the best hotels in Niseko Hirafu area. The hotel was amazingly comfortable and the staff were extraordinarily accommodating. They helped us celebrate our honeymoon by greeting us with a bottle of champagne, and then four days later, they celebrated my husband’s birthday with another bottle of champagne (unrequested! They just noticed his birthday on his check in information! Amazing attention to detail). The staff was always friendly and willing to help with whatever we needed.
The hotel restaurant is delicious and the hotel breakfast buffet (included with our room) has to be the best hotel breakfast we have ever enjoyed. I legitimately woke up excited to go to breakfast each morning, and I’m not typically a big breakfast eater!
The accommodations of the hotel were very comfortable. The beds left us with no complaints, the rooms completely black out with the curtains, and the housekeeping keeps everything spotless.
The location of the hotel can’t be beat. Literally a one block walk to the ski lift, but the hotel will happily shuttle you as well! As well as all the amazing restaurants in the Hirafu area just being steps away from your door.
Also, if you need to rent ski or snowboard gear, I can’t recommend the Ski Concierge at Chalet Ivy highly enough. The fleet of demo gear they have as an option is outstanding. Didn’t feel like rentals!!
If and when we visit Niseko Hirafu area again, we will definitely be back at the Chalet Ivy!
Leisure Partner
10/10
Exceptional
13 Jan 2023
David
The staff were so helpful. The shuttle service to the slopes made it somewhat lazy! It was only a short walk!!
Leisure Partner
10/10
Exceptional
04 Jan 2023
jaclyn
Was wow-ed the moment I stepped into the property. Small, cozy but tastefully designed. Rooms were of a decent size. Good spread for morning breakfast. Lovely, spotless in-house onsen (although it can feel a bit creepy as most times, I was the only person there. Would have been great if there was soft piped-in music, but I reckon that might not be the Japanese way).

The best parts of the property were 1) its staff especially Rou Hang. She was extremely welcoming and helpful. Our stay was made so much more pleasant and comfortable due to her. Thank you Rou Hang!;

2) the complimentary shuttle service. While close to the gondola base, it would have been tough to walk there with all our gear. The hotel also provided a scheduled shuttle service between 5.30pm-9(?)pm to the Kutchan area. This expanded our dinner options greatly as food while plentiful in Hirafu Village, was expensive and likely unavailable if you didn't make reservations months in advance!

PS: The hotel is also just a stone's throw away from Tonzanken. Best ramen in Hirafu. But be prepared to wait in line!
Leisure Family
10/10
Exceptional
23 Dec 2022
Peter
It’s amazing.
The staffs are extremely helpful and friendly.
Breakfast is the best in town!
Friends_and_family Family
8/10
Excellent
21 Dec 2022
Joanne
Good location with nice view. Staff are helpful. Nice breakfast.
Leisure Family
10/10
Exceptional
10 Dec 2022
Verified traveler

Amazing staff

It was amazing. The staff, at the front desk and the restaurant, were extremely helpful.
Friends_and_family Family
10/10
Exceptional
21 Mar 2022
Grace
We stayed two nights at Chalet Ivy Hirafu. We loved it and had an amazing stay. Thank you so much for the great hospitality. It will be our go-to choice when we visit Niseko again.

The room was spacious and there were plenty of in-room amenities that are so thoughtful. The onsen was wonderful and clean, especially loved the outdoor onsen. The service was top-notched, all the staff were super helpful and the shuttle service was so convenient to bring guests back and forth the ski area or Kutchan station, it was basically on demand and not limited to a fixed schedule. Breakfast was great too and the wine vending machine was awesome. Thank you!
Leisure Friends
10/10
Exceptional
22 Mar 2021
Verified traveler
The staff at Chalet Ivy are very helpful and friendly, so from the moment of booking, to check in, to support during the stay, it was excellent. The hotel itself is very clean well situated and has all the options to relax. It is very well equipped for the active wintersport person with individual lockers for each room for your gear.
The shuttle bus service to and from the station and the Gondola is excellent and on demand.
I am very satisfied with my stay at Chalet Ivy.
Leisure Self
10/10
Exceptional
08 Mar 2020
Verified traveler
Great location. Incredibly friendly staff. Wonderful Onsen!
Leisure Partner
8/10
Excellent
27 Feb 2020
SHAUN
We loved the location, nice staff, the Onsen was delightful and breakfast was good.
Friends_and_family Family
10/10
Exceptional
25 Feb 2020
Verified traveler
Great property snd amazing location for skiing Niseko and restaurants & bars
Leisure Partner
10/10
Exceptional
14 Feb 2020
Verified traveler
Love the 24 hr onsen, room is clean and big. Walkable to dot base, but you would need to take their shuttle to gondola base. If you are going to other 3 areas, unfortunately the hotel does not provide shuttle, but can drop you off at visitor center, where you can take other shuttles.
Leisure Family_with_children
10/10
Exceptional
09 Feb 2020
Chris
very convenient as it is located in middle of the main road in niseko, right next to a drug store with food to buy. they also offer a private onsen for 45 mins with a very reasonable price which i particularly enjoy.
Leisure Partner
10/10
Exceptional
31 Jan 2020
Verified traveler
The ski conceige on site is a huge plus. With the regular shuttle to the ski lift. Super convenient
Leisure Partner
10/10
Exceptional
28 Jan 2020
Verified traveler
The on-site onsen is awesome! Breakfast buffet is plentiful and delicious!
Leisure Friends
10/10
Exceptional
23 Jan 2020
Sean

Domo Arigato Chalet Ivy and a hui hou

What a beautiful location, nestled right at the base of Grand Hirafu with amazing views morning noon or night. Easy 5 minute walk up the hill to the lifts or a quick shuttle ride from the hotel to the lifts or Hirafu base gondola. Convenient ski concierge for quick in and out with a ski locker. Staff was very friendly and helpful and willing to make restaurant reservations. Best to call ahead to arrange airport transportation (our shuttle request got lost in somewhere in the interweb and we had to scramble the day of our arrival to arrange a taxi from the airport. Which wasn't too expensive either, but the bus is quick and easy). Onsen and Private Onsen available and both were amazing. Great masseuse as well. And the best fully loaded breakfast you can ask for. Overall, I would definitely stay here again and will do so in the near future. Niseko and the Japowpow are already calling me back. Domo arigato Chalet Ivy
Friends_and_family Family
10/10
Exceptional
27 Dec 2019
bernie

Location plus!

Loved the hotel and the location....this place is perfect!
Friends_and_family Family
10/10
Exceptional
24 Dec 2019
Wolfram O

Niseko Dec 2019

Excellent hotel: modern, clean, great breakfast, great location, real spring onsen plus free shuttle service to ski lifts and bus drop off. Room also very roomy with kitchen etc. highly recommendable hotel.
Friends_and_family Family
10/10
Exceptional
18 Dec 2019
Dharma Hardi

Great Hotel with strategic location

Amazing hotel with onsen. Laundry is also available for complimentary use , a great help as I was travelling with children. Food is just within walking distance, not to mention the famous Ramen in Niseko is just 2 buildings away.
Friends_and_family Family
10/10
Exceptional
07 Dec 2019
Michael

Wonderful hotel in Niseko

Very clean and perfect location for skiing as it is just 50m away from Niseko ski park. Very comfortable room and wonderful onsen in the hotel.
Friends_and_family Family
10/10
Exceptional
17 Jul 2019
DANIEL

Niseko week!

Great place, we will be back soon.
Family
8/10
Excellent
25 Apr 2019
Chung Yu
We were the only guests at the hotel during our stay..it's a little bit lonely but the facilities were good and cleanliness is uncomplainable
Family
8/10
Excellent
20 Apr 2019
kevinsurfer
great location and the staff was great. Only negative, dont go to niseko after 4/7 because the snow is mostly melted and all the restaurants are closed for the season. We had the only option to eat at the hotel which was okay.
Leisure Partner
10/10
Exceptional
10 Apr 2019
Marcus
Great property to stay at Niseko. Very near ski lift and excellent staff and service by the accommodation operator. The onsen is great too.
Leisure Partner
10/10
Exceptional
07 Apr 2019
Yan
Excellent location, awesome onsen, lovely staff, decent breakfast, efficient shuttle service, nice ski storage...Everything that I need for a ski trip!
Leisure Self
10/10
Exceptional
29 Mar 2019
Yip
Room nice but bit small what I expected
Family
10/10
Exceptional
27 Mar 2019
Verified traveler
The property is in excellent condition with contemporary style which we like. The staff are all very friendly. The free shuttle to dot base and gondola is a big plus. Breakfast is very good with many options. Everything at Chalet Ivy is excellent and we will definitely stay there again next time.
Leisure Family
8/10
Excellent
27 Mar 2019
Mattias

Great property in great location

Overall a great property. Room as new, decent size for Japan and immaculate cleaning. Great staff, no language issues. Didnt try restaurant but breakfast good from the view of a westerner in Japan, though not the abundance youd get in for example Scandinavia. Onsen was nice as well and not horrendously priced. Only downside was that it was tricky to fine tune the room heating. Location very good with 5min walk to the chair and at the same time lots of f&b options around the corner. Would absolutely consider this property again.
10/10
Exceptional
25 Mar 2019
Hon KIt

靚酒店之選

你識㨂呢間酒店就知佢係方便、服務態度很好、Wi-Fi時好時差但整體唔影響、早餐選擇少，最令我滿意的是shuttle bus可以話無間道放送，welcome center接送、去雪場去俱知安還是supermarke也方便，如果再去hirafu一定揀佢。
Partner
8/10
Excellent
25 Mar 2019
Yuen Fun Wendy

Good location

Good location surrounded by restaurants and shops. Enjoyed the onsen too!
Family
10/10
Exceptional
25 Mar 2019
Brandon
Rooms well kept, staff friendly and helpful. Breakfast spread was good. Shuttle bus to bring us around. Best part was the hotel location. Since hotel was opposite the newly opened Maples Niseko, I could take the slope back to the Maples' ski-slope entrance and walk over back to the hotel after a night run.
Leisure Friends
10/10
Exceptional
24 Mar 2019
JohnT
Great location near Mt Hirafu. Ski rental/consierge on site, spa and Onsen on site, great restaurants and amazing bar and bar tender who knows everything about Japanese whiskey and makes great cocktails! Shuttle that runs to the ski mountain every 15 minutes.
Leisure Self
10/10
Exceptional
22 Mar 2019
Verified traveler
The service was always great throughout the 3 times that i stayed there.
Leisure Family_with_children
10/10
Exceptional
21 Mar 2019
Yuk Yee Paul

Nice place

Good location, excellent service.
Family
10/10
Exceptional
20 Mar 2019
Sally
Excellent services and good location for ski. Shuttle bus provided.
Leisure Family
10/10
Exceptional
17 Mar 2019
Verified traveler
Good location to ski base. Good location for foods, grocery. Good for walking or travelling by public transport.
Leisure Partner
10/10
Exceptional
13 Mar 2019
Verified traveler
Lovely room (we booked the deluxe onsen suite) and good location within easy reach of the slopes, with a shuttle bus service. Included breakfast very decent even though the selection was not extensive, with both western and Japanese dishes. Ski concierge service and locker rooms were very handy. Onsen, particularly the private onsen, was excellent, with both indoor and outdoor pools. Would definitely stay here again!
Leisure Partner
10/10
Exceptional
08 Mar 2019
Luke
The hotel is in a great location near to the Hirafu Gondola and sits downtown. The shuttle to the gondola was super efficient and saved a 5 min walk with winter sports gear. Everything about our stay was very comfortable and relaxing and we’d not hesitate to stay in chalet ivy again.
Partner
10/10
Exceptional
28 Feb 2019
Tyrone

Highly recommended

Great service all around
Family
4/10
Poor
27 Feb 2019
Verified traveler
Overall the hotel has the potential to be a great hotel. Good location, good amenities, and eager staff. That said there is clearly a critical issue with management / ownership. Staff are not empowered and are clearly misguided. They are focused on things like charging for plastic key cards but don’t have the tools (and have been denied!) like a door stop to deliver luggage. Concierge was asked to book a table and we received an email saying ok no problem it’s done - only to mean they emailed the restaurant to ask - and we were then not notified the restaurant said they had no availability. The lobby bar almost made it awkward to order a drink. In short - staff tries very hard to accommodate but the underlying poor management holds them back and the result is an overall bad experience.
Leisure Friends
10/10
Exceptional
26 Feb 2019
Kurt

Sake and skiing while staying at the ivy

Very helpful and relaxed staff especially Joe the bartender who provided good information on just about everything from sake to skiing. Would say that concierge was a bit too relaxed.
Partner
10/10
Exceptional
21 Feb 2019
Verified traveler
Good location. Hotel have many services provided for the guest like free bus, free laundry and dry, onsen etc.
Leisure Family

Location & surroundings

Chalet Ivy
188-19 Yamada, Kutchan-cho, Abuta-gun, Kutchan, Japan

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Chalet Ivy

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