Setsu Niseko

Japan , Hokkaido
Hokkaido, 2-6-9 1-jo, Niseko Hirafu, Kutchan-cho
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50 reviews shown

10/10

Exceptional

29 Mar 2026

Brian

Great

10/10

Exceptional

13 Mar 2026

Mark

Great location and shuttle to the lifts was awesome!

Family

8/10

Excellent

04 Feb 2026

Kennis

My husband and I had stayed here for 4 days and really enjoyed hotel facilities. Our room was perfect.
Only thing I wanted to mention about the bellboy services, may need more training . When i got dropped off and arrived with two big luggages and ski bag, no one came out to help at all and also when we left to get on transfer. No one offered to help for luggages. So I wasn’t sure the purposes for them to just stand there.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Martin

Comfort and service

10/10

Exceptional

01 Jul 2025

Adisak

Will definitely comeback, one of the best experiences I have had with my family.

Leisure Family

10/10

Exceptional

21 Mar 2025

Yu-er

Outstanding service, especially from the front desk and concierge, who are highly responsive and go above and beyond to assist their guests. Be sure to connect with them before your arrival—they proactively reach out to help arrange transportation and offer excellent dining recommendations. The breakfast buffet is fantastic, and the location is unbeatable, with easy access to restaurants, food trucks, cafes, and shops for snow gear, groceries, and essentials including drug stores—all within walking distance. I’ll definitely be returning! Huge thanks to the Setsu team for an exceptional experience.

Leisure Family

10/10

Exceptional

14 Mar 2025

Kailin

Setsu Niseko was a beautiful and very well run establishment and we loved our time here. The staff was very friendly, everything was very convenient and the rooms / facilities were stunning!!

Leisure Family

10/10

Exceptional

28 Jan 2025

Andrew

Loved everything about the hotel and Niseko ski experience. My only suggestion is to add ski racks/tubes on the outside of the buses to make it much easier to transport back and forth to the ski area. Having your skis stacked on the front seats is inefficient and causes damage to the skis. It would be so much easier if there were racks on the outside of the buses. See Aspen or most US resorts for ideas/pictures

Leisure

10/10

Exceptional

06 Oct 2024

Priscilla

Amazing stay. The entire family down to my toddler absolutely loved their stay. Room was tastefully designed and extrmeely comfortable. Kids play room was a must visit daily. Breakfast waa a sumptuous spread.

Leisure Family_with_children

10/10

Exceptional

05 Oct 2024

Teresa

This hotel is absolutely stunning and the amenities are amazing! The room was spacious and had everything we needed. The kitchen was fully stocked of your essentials. We loved the washer/dryer in the room, the pajamas for the whole family, the big fridge, We loved it so much we decided to extend our stay for another night. We will definitely come back !

Leisure Family_with_children

10/10

Exceptional

23 Aug 2024

Duncan

Lovely hotel. Immaculate luxurious room. Delicious breakfast. Great onsen.

10/10

Exceptional

27 Jul 2024

Sze Wan Devan

Excellent hotel. Will come back again

Friends_and_family Family

10/10

Exceptional

25 Jul 2024

chua

New , very clean and well thought of basic layer out of room

10/10

Exceptional

15 Jul 2024

Ricky

Best stay in Hokkaido

The hotel is fantastic. Best stay in Hokkaido thus far. Looks very new and the rooms are huge and nice! Free booking for one time at the private onsen. English speaking staffs was a bonus. Will be back in winter!

Partner

6/10

Pleasant

31 Mar 2024

Mark

Not very accessible for kids skiers and seniors

We found out during our check-in that the room given to my senior parents are too far for their comfort because they cannot walk so much, we in fact brought wheel chairs with us. The concierge doesn't want to change their room saying that its not possible because we booked in hotels.com. My parents were not happy. And when they arrived in their room, we found that the concierge accidentally switched the 3 bedroom room which supposedly for my kids to my parents. By that time my parents were tired from the walk. Later we found out that the 1 bedroom for my parents is even further. We had to complain, thankfully concierge changed my parents room to one that is closer but it was a downgrade because the room I paid for supposedly have a view of mount Yotei, this new room does not have a view at all. As for the ski area, theres a shuttle that comes around every 20mins to bring the beginner skiers to Dot Base. So if you are 1 min late , you'll have to wait 20mins. When we got there, the instructors are not in the Ace Quad Lift as was in the email & they're not wearing green, they're wearing blue & in the 2nd floor of building, you have to ask people around, guy at the counter said they get a lot of questions like that from setsu guest and told me to let Setsu concierge know and pointed the way, while the kids are all wearing their heavy gears with them. Their Italian resto melo milo is not good. their Luke's steak house is very good. Room is very complete, comfortable and clean.

Friends_and_family Family

10/10

Exceptional

15 Feb 2024

Jameson

Nice. Pricey but great quality. Will go again.

Family_with_children

10/10

Exceptional

01 Feb 2024

Jarrod

Great friendly staff, exceptional property, clean and very pleasingly and comfortable to stay at. Tasty food options

Leisure Self

10/10

Exceptional

31 Jan 2024

Verified traveler

11/10 stay

11/10. Wonderful experience all around. Kind and helpful staff, beautiful property, room was so well stocked (full kitchen, washer and dryer), unbelievably easy/walkable to get to town and skiing

Partner

10/10

Exceptional

25 Jan 2024

Monique

Amazing hotel with amazing staff in great location

Leisure Friends

10/10

Exceptional

20 Jun 2023

Verified traveler

A room which exceeds our expectations

My family has enjoyed our stay at Setsu a lot. The room is spacious for 3 of us. We love the interior decor and the view from our room. The room is very cozy and comfortable. We also love that we can leave a few windows ajar to allow natural air ventilation without turning on air conditioning.

Friends_and_family Family

10/10

Exceptional

03 Apr 2023

Verified traveler

Incredible stay

Our stay at Setsu Niseko was overwhelmingly positive. From the state of the hotel to the service and attention, everything was great. Can't really think of any remotely negative aspect. I recommend this property and their staff 100% and can't wait to be back.

Friends_and_family Friends

10/10

Exceptional

21 Mar 2023

Fred

Amazing Destination

The staff was amazing! The experience of staying at the Setsu Niseko is something that my family and I will cherish. The shuttle service for skiing is very convenient and the location makes dining very walkable. The room was in excellent condition with an amazing mountain view. We will be staying here again!

Friends_and_family Family

4/10

Poor

27 Feb 2023

Wai Ming Patrick

Overall the hardware are super great including the room design and facilities offered, however, the servicing level in reception are quite below standard.

Asked for 12pm check out and the lady said we are full, asked for booking dinning at night but i am told all full except the only one without booking needed. Hence we need to go out seeking restaurant for dinner amid the snowy season. After checked out, i want to call a taxi to drive us to another hotel but then came up with a private car without meter, the price is uncertain but the reception girl didn't mention and sent us to taxi. Nightmare!

Leisure Friends

10/10

Exceptional

12 Feb 2023

Naomi

The view from the room was great! (Mt. Yotei) Our room was two bedroom plus Tatami room with a big living dining room which was spacious and clean. Perfect for Family Gathering. Breakfast was really good. Especially coffee. The hotel staff was kind and helpful but it seems that some of them do not have much experience in hotel service. Overall it was a nice hotel. I'll come back here again!

Leisure Family

10/10

Exceptional

09 Feb 2023

Jason

Amazing property!

Absolutely amazing property.
Friendly welcoming staff. Easy to communicate in English.
Studio room was immaculate. Well furnished. Clean.
Location was convenient to everything with a hotel bus servicing Gondola and Dot base every 10-15mins. Great ski lockers. Rhythm on-site. Onsen (shared and private available). Gym. Great Restaurants. Great bar. Business centre.
Definitely would recommend this place to any traveller looking for a bit of luxury, comfort and convenience with a fantastic staff team.

Self

10/10

Exceptional

27 Jan 2023

Luis F

Brand new hotel!

Great new (2022) hotel. Great location, walking distance to gondola (grand hirafu) and they also provide a shuttle that leaves very often. The rooms were impeccable, beautifully decorated and very spacious. We booked a one bedroom suite. The staff was very attentive, the onsen and gym facilities were top notch. and having access to a ski rental shop on site was fantastic. I also loved how they offer lockers for your winter gear. The breakfast (included with our stay) was great, and we tried Afuri for ramen one night, which was tasty as well. If I go back I will stay here again.

Partner

10/10

Exceptional

15 Apr 2026

ATSUKO

最高のホテルつおもてなしでした。

10/10

Exceptional

29 Mar 2026

Hung Hsun

此次入住的房型為山景，羊蹄山盡收眼底。房間空間非常寬敞，硬體設備俱全，如公寓酒店式之配置，洗衣機、HI爐、烤箱、三層式冰箱、廚具、餐盤碗、洗碗機等等，其他公用設施像健身房、大眾湯等皆可提供給房客使用。不論是長時間入住，短期停留都是很好的選擇。唯停車位較少，房客須盡早預訂停車位（停車費須負擔）。另外，大眾湯之空間也偏小，不過大部份房客以滑雪活動為主，即使大眾湯空間較小也不至於擁擠，然仍建議選擇非尖峰時間使用。整體飯店動線以環形規劃，令人耳目一新，然較使人無法立刻理解房間位置等飯店內部配置。飯店內有外駐餐廳（如AFURI等），價位偏高，亦有滑雪人身裝備店，可提供租借使用，飯店亦有提供附近滑雪場之活動訊息，可供房客參考。最後，當然整體房間價位是較高的，但考量整體性以及體驗，價位仍算合理。

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Ka Hei

Close to the main street. View is amazing. Room is clean.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Yen-Tzu

Perfect

10/10

Exceptional

04 Mar 2026

Pei ting

交通方便地點也很便利，房間也非常大

Friends_and_family Family

10/10

Exceptional

10 Jan 2026

MIN HUEI

房間非常乾淨，

8/10

Excellent

10 Jan 2026

JEN TYH

客房寬敞乾淨

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

TSAI CHEN

客房的設計規劃風格時尚且格局很棒！

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Nina

Good service and nice environment

Partner

10/10

Exceptional

25 Oct 2025

Hsing-Chun

Very clean and comfortable environment
The Italian restaurant food is tasty

Friends_and_family Family

8/10

Excellent

20 Aug 2025

Shinobu

部屋・設備・ビュッフェ、いずれを取っても大変素晴らしかったです。
また、宿泊前にアクティビティや近隣の食事処などをご案内いただけるメールが届いた点も、とても良かったと思います。

全体的に、ニセコという土地柄もあり、日本人向けというよりは外国の方を意識したホテルだと感じました。
その前提で訪れれば、さらに評価は高まると思います。

一方で少し気になったのは、「布団を使うと追加料金」「これをするといくら」というような追加費用が目立った点です。
リネン扉に鍵をつけているように、布団入れの扉にも鍵をつけるなど、利用者の目に触れにくい工夫があれば、より印象が良くなると思いました。
（外国の方にはシンプルで分かりやすいのかもしれませんが、私にはやや細かすぎる印象を受けました。）

Leisure Family_with_children

10/10

Exceptional

13 Aug 2025

清潔感があり快適でした

Leisure Family_with_children

10/10

Exceptional

23 Jul 2025

hikki

非常高質的酒店，景觀一流（選羊蹄景），溫泉水優質，早餐一般

Leisure Family_with_children