Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

AYA Niseko

Hokkaido · Japan

Kutchan cho,Abuta gunView location

9.4/10Excellent261 Reviews
Cleanliness9.6/109.6
Service9.2/109.2
Comfort9.4/109.4
Condition9.4/109.4
Neighborhood9.4/109.4
Amenities9.4/109.4
See all ratings
Check availability Pay with crypto or card
  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About AYA Niseko

The 2-star AYA Niseko offers comfort and convenience whether you're on business or holiday in Niseko. Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. Take advantage of the hotel's laundromat, 24-hour front desk, luggage storage, Wi-Fi in public areas, car park.

Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like television LCD/plasma screen, humidifier, linens, private entrance, slippers. Take a break from a long day and make use of ski equipment rentals, ski lessons, fitness center, sauna, hot spring bath.

No matter what your reasons are for visiting Niseko, AYA Niseko will make you feel instantly at home.

Read more about this hotelShow less

With a stay at AYA Niseko in Kutchan, you'll be 4 mi (6.5 km) from Lake Hangetsu Nature Park and 7.5 mi (12.1 km) from Niseko Annupuri International Ski Area.

This ski hotel is 0.1 mi (0.1 km) from Niseko Tokyu Grand HIRAFU and 18.9 mi (30.4 km) from Rusutsu Resort. Make yourself at home in one of the 79 guestrooms featuring refrigerators and flat-screen televisions.

Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and bidets. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.

Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Concierge
Laundry
Spa
Gym
Entertainment

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 10:00 AM
Minimum check-in age 13

Hotel policies

Unicode Support true LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are allowed

Cleaning and safety

Sanitization
Cashless transactions are available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: JPY 150.00 per person, per night
    • An effective city/local tax rate of 3.00 percent will be charged

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
    • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
    • Cashless payment methods are available for all transactions.
    • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Bookings in the 1.5 Bedroom, Non-smoking and Studio, Non-smoking room types will receive a rollaway bed for bookings of 3 or more people.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve high chair
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    13
  • Optional fees
    • Crib (infant bed) fee: JPY 3000.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Japanese

    English

Nearby attractions

Niseko Tokyu Grand HIRAFU 0.1 km / 0.1 mi
Niseko-Shakotan-Otarukaigan Quasi-National Park 0.2 km / 0.1 mi
Niseko Takahashi Dairy Farm 4.2 km / 2.6 mi
Swinging Monkey Pair 4.2 km / 2.6 mi
Shikotsu-Toya National Park 4.7 km / 2.9 mi
Kagaminuma 5.8 km / 3.6 mi
Lake Hangetsu Nature Park 6.5 km / 4 mi
Kutchancho Asahigaoka Ski Area 7 km / 4.4 mi
Niseko Hanazono Resort 7.1 km / 4.4 mi
Kaributo 8.6 km / 5.4 mi
Asahigoaka 8.6 km / 5.4 mi
Road Station Niseko View Plaza 9.7 km / 6 mi
Niseko Annupuri Gondola 10.4 km / 6.4 mi
Jumbo No. 1 Quad Lift 10.4 km / 6.5 mi
Niseko Distillery 10.4 km / 6.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 79
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • LaunderetteExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
Show 17 more facilities & services
  • Bellboy service
  • Fireplace
  • Lift access
  • ShopExtra charge
  • Luggage room
  • Ski storage
  • Restaurant
  • Conference room
  • Meeting room
  • Business centre
  • SaunaExtra charge
  • MassageExtra charge
  • Non-smoking establishment
  • Minimum check-in age: 13
  • Fitness
  • SkiingExtra charge
  • Ski pass
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT MOUNTAIN VIEWAPARTMENT • MOUNTAIN VIEWAPT.VN

    Photos are not available for this room type.

    AYA Niseko

    APARTMENT MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room MOUNTAIN VIEWRoom • MOUNTAIN VIEWROO.VN

    Photos are not available for this room type.

    AYA Niseko

    Room MOUNTAIN VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    MOUNTAIN VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.VN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PENTHOUSE WITH VIEWSDOUBLE • PENTHOUSE WITH VIEWSDBL.P6-WV

    Photos are not available for this room type.

    AYA Niseko

    DOUBLE PENTHOUSE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PENTHOUSE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.P6-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH DOUBLE BEDSTUDIO • WITH DOUBLE BEDSTU.DB

    Photos are not available for this room type.

    AYA Niseko

    STUDIO WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN FIVE BEDROOMSTWIN • FIVE BEDROOMSTWN.B5

    Photos are not available for this room type.

    AYA Niseko

    TWIN FIVE BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    FIVE BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.B5

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    AYA Niseko

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    AYA Niseko

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BEDSTU.KG

    Photos are not available for this room type.

    AYA Niseko

    STUDIO KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMS WITH VIEWSAPARTMENT • TWO BEDROOMS WITH VIEWSAPT.B2-WV

    Photos are not available for this room type.

    AYA Niseko

    APARTMENT TWO BEDROOMS WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT FOUR BEDROOMSAPARTMENT • FOUR BEDROOMSAPT.B4

    Photos are not available for this room type.

    AYA Niseko

    APARTMENT FOUR BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    FOUR BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PENTHOUSERoom • PENTHOUSEROO.P6

    Photos are not available for this room type.

    AYA Niseko

    Room PENTHOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PENTHOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.P6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    AYA Niseko

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN INNERTWIN • INNERTWN.IN

    Photos are not available for this room type.

    AYA Niseko

    TWIN INNER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    INNER

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.IN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT RESORT VIEWAPARTMENT • RESORT VIEWAPT.RE

    Photos are not available for this room type.

    AYA Niseko

    APARTMENT RESORT VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    RESORT VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.RE

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDROOMS WITH VIEWSRoom • TWO BEDROOMS WITH VIEWSROO.B2-WV

    Photos are not available for this room type.

    AYA Niseko

    Room TWO BEDROOMS WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDROOMS WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B2-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO BEDSSTUDIO • TWO BEDSSTU.2B

    Photos are not available for this room type.

    AYA Niseko

    STUDIO TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG-1

    Photos are not available for this room type.

    AYA Niseko

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOMAPT.B1

    Photos are not available for this room type.

    AYA Niseko

    APARTMENT ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWS NON SMOKINGRoom • WITH VIEWS NON SMOKINGROO.NM-WV

    Photos are not available for this room type.

    AYA Niseko

    Room WITH VIEWS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.NM-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about AYA Niseko

9.4
Excellent
261 Reviews
Cleanliness
9.6 /10
Service
9.2 /10
Comfort
9.4 /10
Condition
9.4 /10
Neighborhood
9.4 /10
Amenities
9.4 /10
100 reviews shown
10/10
Exceptional
03 Jul 2026
CATHERINE
Great staff very helpful
Partner
10/10
Exceptional
25 Jun 2026
Kevin
Very nice view of mount yotei, spacious room
10/10
Exceptional
02 May 2026
Tatiana
Wonderful property. The only disappoitment was their restaurant which had a few menue items unavailable.
Friends_and_family Family
10/10
Exceptional
09 Apr 2026
Aaron
Great location and amazing rooms. Ski in and ski out on the family hill but leads to the gondola. Good private onsen. Convenient location. Would definitely stay here again.
Family_with_children
10/10
Exceptional
27 Mar 2026
Jason
The staff was incredibly helpful. They went out of their way to help arrange transport to and from the area when other resorts would not. I would stay here again for sure
Friends
10/10
Exceptional
25 Mar 2026
Tae
We had a wonderful time staying at Aya Niseko!
Family_with_children
10/10
Exceptional
20 Mar 2026
Andrew
Great stay!
10/10
Exceptional
05 Mar 2026
Benjamin
Great location at the base of the slope, easy to walk up to the first lift. Ski valet included makes life so much easier - pick up skis then walk up the slope in the morning. Easy access to the town and all it has to offer. Staff were professional, courteous, and always helpful. The onsen (spa) is not huge but it is sufficient. The breakfast buffet, though not luxurious, offers a variety of tasty options. Decent value for money. Overall a very good stay.
Friends_and_family Friends
8/10
Excellent
04 Mar 2026
Mark
Great hotel great location for ski in ski out. The staff were exceptional in all areas. However breakfast not up to the standard and Gym could do with up grade.
Family
10/10
Exceptional
02 Feb 2026
Casey
Great ski in / ski out location, nice spacious and well appointed rooms, staff were extremely friendly and helpful, spa was great. Worth noting - beds were very firm.
10/10
Exceptional
26 Dec 2025
Sunghoon
Family friendly!
Leisure Family
8/10
Excellent
25 Dec 2025
Wiki
Rooms are big and amenities are really great, free parking at hotel if you drive. Staff are helpful and friendly. Overall a great stay.
Leisure Family_with_children
10/10
Exceptional
30 Nov 2025
Li Hua
Room was clean , staff was friendly
Friends_and_family Friends
10/10
Exceptional
04 Apr 2025
Andrew
Excellent
Leisure
10/10
Exceptional
10 Mar 2025
Christopher
Great property and close to lifts - would stay again
10/10
Exceptional
23 Oct 2024
David
Perfect Family Getaway at AYA Niseko
⭐⭐⭐⭐⭐

Our family of four, including two energetic kids (9 and 6), had an amazing stay at AYA Niseko during the low season. While many places in the surrounding area were closed, we actually loved the peaceful and quiet atmosphere. It gave us a chance to fully enjoy the tranquility of the area and take in the beautiful natural surroundings.

We spent a lot of time walking and hiking up the mountains, which was a fun and adventurous way to keep the kids active. After a long day of exploring, relaxing in the hotel’s onsen was just what we needed to unwind.

Our room was absolutely stunning—spacious, modern, and with all the comforts we could ask for. It really felt like a luxurious home away from home, which made our stay even more special.

AYA Niseko was a perfect base for our family trip, and we would love to come back again!
10/10
Exceptional
15 Aug 2024
Alice
Fully equipped, clean and new.
Not many restaurants around for dining in summer time.
Leisure Family
10/10
Exceptional
17 Jun 2024
Mr Barry
Exceptionally good quality property. Good staff. Good private onsen facilities. Very quiet and peaceful in the “green season”. Highly recommended.
Leisure Partner
10/10
Exceptional
01 May 2024
jonathan
Probably the best hotel in Niseko…
We had the best time
Leisure Family_with_children
10/10
Exceptional
16 Apr 2024
Chiew Hoong
This hotel is excellent and good amnesties with great onsen facilities . Denfinitely value for money
Leisure Family
10/10
Exceptional
14 Apr 2024
Swat Hong
Modern and clean studio unit that made us feel at home. Will book again.
Leisure Family
8/10
Excellent
04 Apr 2024
Jack H
Very conveniently located. You can just walk under 10 minutes to a number of restaurants for dinner
Breakfast could be a lot better. It is very average.
The room was very sizeable (2br 2ba) and clean. We liked the washer dryer in unit, as well as the fridge .
Car service to and from hotel was comfortable and on time. 4 of us sat comfortably in an Alphard- 3 big suitcases 1 snowboard bag.
Leisure Family
10/10
Exceptional
29 Mar 2024
Jeremy
Super helpful staff and rooms are spacious.
Leisure Family_with_children
10/10
Exceptional
25 Mar 2024
Christopher
Love the location and the service! Will definitely be back again
Leisure Family_with_children
8/10
Excellent
28 Feb 2024
Winston
Great location, attentive staff, well appointed and large rooms, good for ski in & out
Negatives: had to pay extra for cleaning services, very small and basic gym, 10 am check out
Leisure
10/10
Exceptional
24 Feb 2024
Tharinee
Its a perfect location for family with little kids who just start to ski, very convenient!
Leisure Partner
10/10
Exceptional
08 Dec 2023
TSZ FOON
Ski valet is good. Ski-in and out facilities are convenient!
Leisure Partner
10/10
Exceptional
30 Oct 2023
Choongsup
Impressed with the service of staff
Friends_and_family Family
10/10
Exceptional
17 Dec 2021
Verified traveler
One of the best ski hotels at which I have stayed. Ski valet is awesome. Beds were great. Showers were great. Kitchen was well stocked. Location is perfect.
Friends_and_family Family
4/10
Poor
23 Mar 2020
Verified traveler
Property was really good but staff was very inflexible with room stay and late checkout even though the hotel was at 10% capacity. It was sad that this was the case as it was a really nice place.
Leisure Family_with_children
10/10
Exceptional
03 Mar 2020
Edna
Everything was excellent besides the fact that Front Desk was a bit inflexible when giving us a late check out of an hour and half later than the specified time. They did give us the extension but staff was not particularly friendly.
Friends_and_family Family
10/10
Exceptional
16 Feb 2020
Jenny
We all love this place !!
Friendly staff , great place , very clean and neat !
Leisure Friends
10/10
Exceptional
13 Feb 2020
Verified traveler
We loved everything about this property, we did not want to leave.
Leisure Family
10/10
Exceptional
11 Feb 2020
Verified traveler
Beautiful property. Conveniently next to a lift. Would stay again
Leisure Self
6/10
Pleasant
20 Jan 2020
Verified traveler
My friends and I go to this hotel every year during ski season. I have been stayed in this hotel for past consecutive four years. This is my first time to drop comment because I have to do it this time. I do like this hotel in terms of location and property condition. Service is overall good. EXCEPT.... the hot spring spa... that's getting worse, worse and worse every year. The first time of the case was that my wife/friend was enjoying hot spring but suddenly two female wearing swimming suit going into the hot spring. My wife told them it's not allowed in Japan hot spring but they insisted and my wife had no choice to leave and told the hotel staff. The recent cases were really shock - one female was bringing her mobile phone inside the hot spring (remember that all other female were wearing nothing) and keeping to watch her mobile; one girl was wearing underwear going into the hot spring. This time... my wife had no choice to report the cases to hotel staff. What the staff response was they had put the user's guide inside the hot spring and they could do nothing if their guests didn't follow to do. I don't agree with that. Actually, who will see the user's guide (a small piece of paper) in case if it's noticeable before using the hot spring!!! I have stayed over 50 different hot spring hotels in Japan and most of the hotels will give me the hot spring guide during check-in so that I can be reminded about this. So AYA must bear a lot of responsibility about aforementioned.
Leisure Family
8/10
Excellent
15 Dec 2019
Verified traveler
Fantastic stay with excellent customer service. Rooms could use a mirror though! Besides the one in the bathroom
Leisure Partner
8/10
Excellent
09 Dec 2019
JY
Nice and new. King size bed is super big. Great!
Except the bathroom roller blind have a damp and unpleasant smell. Bathroom floor tiles sticky and look dirty which is the downside.
Prefer individual seal packed shampoo, conditioners and bath lotion.
No body lotion is provided especially during cold weather.
Too early for check out at 10am. Maybe 11am will be better.
Leisure Family
10/10
Exceptional
05 Dec 2019
Andrew

Good. Recommended!

Nice apartment, friendly international stagg
Friends_and_family Family
10/10
Exceptional
22 Nov 2019
Jonathan

Value stay

Beautiful property, great value during off season
Business
8/10
Excellent
21 Nov 2019
Verified traveler
All staffs are very helpful and friendly. Will come again.
Leisure
10/10
Exceptional
13 Aug 2019
Amber

A pleasant surprise!

Fabulous hotel - very clean and the room that we stayed in was huge by Japanese standards. Having the onsen at the hotel didn't hurt either. Would love to stay here again if we are in Niseko as the hotel has surpassed our expectations. All the staff could speak english too!
Family
10/10
Exceptional
12 Aug 2019
Karen
The concierge was very helpful in booking activities and restaurants

Very nice rooms and very convenient location
Family
10/10
Exceptional
10 Aug 2019
Julie
My family appreciate the thoughtfulness of the staff and the nice apartment. Our only compliant is the coffee pods could use a bit of upgrade, but other than that we are very satisfied with our one night stay.
Family
10/10
Exceptional
12 Apr 2019
Bernard

White Christmas in spring..

Absolutely the best experience we’ve had in years!
Awesome location! Beautiful hotel and beautiful staff! Warm and friendly environment! We are planning our return for next year as I write this...
Family
6/10
Pleasant
06 Apr 2019
Verified traveler
The hotel staffs are friendly and helpful. Hotel condition is very good but one thing I don’t quite like is their policy for housekeeping. I stay there 4 nights. On the first 3 nights, they do minor cleaning only. Means toilet cleaning only. The rest of the room, they won’t touch. On the 4th day, they will do major one which includes fixing your bed and clean the floor. The king size bed is comfy of course but leave you almost no place to walk and no place to put your stuff besides on the floor. There are just two bedside tables (very small) and one corner table for amenities and teapot and cups. In the toilet, no space for you to put any amenities.
Partner
10/10
Exceptional
23 Mar 2019
Glenn
Totally enjoyed our stay at AYA. Very clean, staff very friendly. Highly recommended.
Friends
6/10
Pleasant
07 Mar 2019
Verified traveler

Disappointed

I have email the resort in advance that we would have 5 people staying in our room, and we agreed to pay in addition for 5 people in total, however, upon checked in, the futon was not ready, the amenties were not ready. We stayed there for 4 days, the refill for the used amenties were not 5 sets in total. We were disappointed with the arrangment.

Otherwise, the overall impression about the resort facilities were good.
Friends
10/10
Exceptional
07 Mar 2019
Verified traveler
We (3 ppl) stayed here for 4 nights. Everything is beyond expectation. This is the first hotel that the sample picture on Expedia did not do the room justice. It is HUGE. Almost all staff speaks English and were very helpful.
The lift chair is 3 min away and you can really ski all the way to the hotel door. Will definitely stay here again next time I visit Niseko.
Leisure Friends
8/10
Excellent
04 Mar 2019
Verified traveler
Didn’t like that we are unable to control the temperature
Leisure Partner
8/10
Excellent
04 Mar 2019
Verified traveler
The Staff was very helpful, the property is in a great location and very clean.
Leisure Family
6/10
Pleasant
31 Jan 2019
Verified traveler

Great location, decent design, but overall poor

Design of the units are great, and location is excellent, but the sheets, pillows, and towels are incredibly cheap, the unit itself was not in good condition (seems to be a leak in the ceiling above the bed, peeling veneer in places, stained chair, etc.), and cleaning service is not regular or of premium class as-is in a normal hotel of this level. Having just come from multiple incredibly nice stays at The Peninsula in Tokyo, The Ritz in Osaka, and a boutique hotel in Kyoto where the cost of the rooms was less but the service, amenities, and room conditions were far superior, it's hard to have a favorable impression of the Aya. Without the location, this hotel is nothing special.
Partner
10/10
Exceptional
16 Dec 2018
pamela

Excellent!!!!

Excellent since the first pick up from hirafu, first class service from ski valet and attentive nursery for my 2 year old. Strongly recommend, would definitely come again 😊
Family
10/10
Exceptional
09 Dec 2018
JOANNA

Awesome huge room!!

The room was absolutely awesome! It was huge! Great for my family of 2A and 2C! It would still be enough if you were to add 1 more adult too as the bed was so big. Me and my husband and my 2 child actually slept on the king bed and there was another queen bed in the living area! Came with a fully equipped kitchen with washer and dryer and even oven! The room looked like a house instead of a room! Love it!!
Family
10/10
Exceptional
07 Dec 2018
Verified traveler
It will be good if they have international channel and more frequent shuttle bus service to other area
Friends_and_family Family_with_children
10/10
Exceptional
26 Nov 2018
Verified traveler
One of the best customer service
8/10
Excellent
27 Aug 2018
Timothy

Aya

Was a really nice room. Very new. Decent location. Maybe a little over the top with security for entry, lifts, floor entry etc...
Family
8/10
Excellent
26 Aug 2018
Verified traveler

Nice condo-hotel in Niseko.

Stayed one night in preparation to climb Yotei-zan during the summer. Hotel was very quiet, there may have only been a few guests. Check in and out is easy. Staff is friendly. Food is a short drive away. Room was nice but it's an condo-hotel so there are owner's closets in the room. My room was small and interior facing but fine for a one night stay. Small onsen onsite is nice when you are the only guest.
8/10
Excellent
08 Apr 2018
Henry

Super convenient location

It's my 5th year straight to Niseko and my first time staying in anywhere else from the previous apartment, which was ~5mins walk to the Family lift. Aya's location was excellent. It was really a ski-in, walk out location but it was just a walk of 20 metres up to the Family chair lift, maybe less. I was in a 2 bedroom and it was very nicely appointed. Couldn't figure out how to control the air-con temp so I simply just opened the windows a little so that it wasn't too warm. TVs had Netflix access, so that was nice. Ski-valets was a great plus and it was trouble free to retrieve and check-in equipment each day. Staff were all friendly.
Family
10/10
Exceptional
24 Mar 2018
Mihai

Niseko Ski Foodie trip

The hotel was awesome, excellent onsen / hit spring and spa with massage, ski in ski out with equipment concierge, cheap private transportation to airport. Not great food choices, only one smalk restaurant, but there are plenty great places within 5 minutes walking. Cheap ski tickets, no lines at lifts. Well, it is post season
Family
10/10
Exceptional
22 Mar 2018
Verified traveler
Fantastic hotel! Family of four with a view of the chair lift area. Wonderful staff. Will come here again.
4/10
Poor
16 Feb 2018
Verified traveler
- No TV channel network choices (no CNN, no sport TV or movie channel) just BBC ... for an international hotel
- don’t choose the 3 bedroom 2nd floor (noisy and view on the entrance roof)
- heater system unbalanced leading to very hot and very cold room
- small Fitness Center
- equipment hasn’t been checked (diswasher door couldn’t close, safebox not working, wine bottle opener broken...)
8/10
Excellent
30 Jan 2018
lynn

Exceptional service experience

I have stayed in several high end places in the area, including zaborin, vale, suiboku and setsumon, and must say Aya tops in overall service experience. Concierge and valet service were exceptional - they took care of my transport from Zaborin and even made arrangements to pay for my izakaya meal at Kutchan when I discovered only on arrival that cash payments were accepted. Will be back to AYA for sure. One area of improvement though - beds are too hard and linens too rough.
Family
10/10
Exceptional
15 Dec 2017
DR PATRICK

A GEM in NISEKO

AYA was great!. Very well located, fully equipped, well appointed and excellent staff! Located just next to the family ski lifts, it is a literally ski-in, ski-out. Ski valets/rentals located in the hotel are so very convenient. Our first visit to Niseko and certainly won't be our last to AYA. Full range of room sizes to cater to any family size. A true GEM!
Partner
10/10
Exceptional
15 Dec 2017
Cheryl

Friendly service, great hotel

Spacious studio room. Free pick up to & from Kutchan Station for check in & check out. All staff are very friendly and help to book ski lessons. Pity ski lift near hotel was closed when we were there & reopened further up after we left. But hotel do send us & pick us from Dot base & Grand Hirafu welcome centre. Onsen is great. As we were there before ski season starts on 1 Dec, hotel restaurant & sauna were not open yet, but location of hotel is pretty convenient so no issue looking for food
10/10
Exceptional
14 Dec 2017
Joe
Very nice hotel with big rooms. We really enjoyed our stay during the winter holiday. It’s in a very convenient location for skiing, close to the ski slopes.
10/10
Exceptional
18 Jul 2017
Verified traveler

New & nice hotel

New, clean & comfortable hotel
Family
10/10
Exceptional
05 Apr 2017
Verified traveler

A great ski-in ski-out location

Overall, it's an excellent location; apartments are clean and spacious. The biggest downside is the lack of heating closet to dry our gloves and other ski wear. Another improvement that can be made is to provide more pots and dishware.
Family
10/10
Exceptional
02 Apr 2017
Verified traveler

Nice ski-in/out hotel

Great experience. Wonderful staff, close to restaurants, clean, great onsen in house.
8/10
Excellent
01 Apr 2017
Verified traveler

Great location for ski in/out

Only criticism is the evening meal options in the hotel- poir choice and quality. Otherwise excellent hotel and onsen.
10/10
Exceptional
10 Mar 2017
Jean-Marc

Great location close to the pistes and restaurants

Likely one of the best location in Grand Hirafu; the only drawback is the distance from the gondola base but the hotel provides a shuttle to get there quickly. The hotel is brand new and has great facilities. The only disappointment came from the room furniture which is not even \"IKEA standard\", non acceptable for a 4 or 5 star hotel; the dinning table was so unstable we had to hold our wine glasses vs the risk of them spilling over.

The frequent and abundant snowfalls are the trademark of Niseko and we were lucky to have plenty, if not too much, during our stay as the top of the mountain and the gates to out-of-bound areas were closed 4 days out of 7 because of the avalanche risks (snow and strong winds).

The ski resorts (Grand Hirafu and Niseko Village) however require a serious upgrade in terms of ski lifts, both capacity and speed. It is not uncommon to face 40 minute queues early in the morning or when the top portion of the mountain and the gates are closed. This is really frustrating when you were \"down\" 4 days out of 7 and when you have a ski guide that you pay 55,000 yens for 6 hours...

10/10
Exceptional
05 Mar 2017
ji

Good location

Aya is very good location for ski ! Only one thing during stay 7days they only clean the room two times and for this price hotel I think it was too less ! When I checked in I found out the glass and wash tap not very clean I asked two times to clean up but until I left still dirty !
Family
4/10
Poor
04 Mar 2017
Jeannie

Overpricing

Hotel staff will not take care of you even you carry large luggage. I stay in 2-bedroom apartment for 4 nights. Only minor cleaning is provided. Coffee capsule refill require additional charge. Room ventilation is not sufficient. Not equivalent to what you have paid
8/10
Excellent
28 Feb 2017
Christopher

Great ski in ski out location with friendly staff

Stay was great. The hotel should review their valet ski service as they had trouble locating items and lost ski poles. Restaurant had slow service.
Family
4/10
Poor
19 Feb 2017
Guillermo

Charges people for lost room keys.. penny foolish.

Owners and management of this place seriously need to ask themselves: are they willing to tarnish its reputation as a luxury stay by being penny foolish on key cards, gym card deposits, trivial fees on cleaning, and odd hour openings for onsen. Seriously, Managers do not blame your staff, which was generally helpful and nice. Management should stop its ridiculous policies: 3pm check-in and 10am check-out with a phone call at 8:30...!!! Cmon.
10/10
Exceptional
17 Feb 2017
Lady of Leisure

Excellent place to stay in Niseko

Love everything about this accomodation. Location is great near to town and chair lift, ski vallet in particular is fantastic. the onsen is to die for, room is better than expected - too bad we are at the level 2 so can be a bit noisy but not a problem at all. Still very nice place to stay. Wish we could stay longer.
10/10
Exceptional
17 Feb 2017
maggie

V smooth even just open for 2 mth excellent servic

Nothing you can critique! 6 star care for clients and really put client first priority as their service! The only small pt for improvement is our 2 bedroom , the twin room has no window and can't adjust temp making us too hot to sleep!
10/10
Exceptional
04 Feb 2017
Verified traveler

Modern new hotel apartments

Newly built apartments with excellent amenities. Apartments were modern and comfortable.
Access to hotel onsen and sauna. Facilities for ski/boots storage at the hotel ski valet. Convenient location and close to the main intersection where there is access to bus stops. Ski in/ ski out also which is close to the Ace Family Pair Lifts. Hotel staff were informative and helpful on assisting in ski hire and transfer bookings. Highly recommend AYA Niseko!
Family
10/10
Exceptional
18 Jan 2017
Verified traveler
Maid Service is not included
Partner
2/10
Poor
15 Mar 2026
Kieron
3bedroomの部屋に3泊滞在しましたが、チェックイン時からバスルームが下水の悪臭が酷かったです。何度も部屋にメンテナンスな方が来て、何かされていましたが、結局はまた悪臭が戻るという状況。他の部屋に移動を希望したところ、案内された部屋はどこもグレードダウンの部屋だったので、結局悪臭のバスルームは滞在中使用せずに我慢しました。五つ星ホテルの値段ですが、サービスは1つ星です。ガッカリな滞在でした。
Family
6/10
Pleasant
16 Jan 2026
Haruka
客室はとても綺麗でキッチンには自宅レベルの家電と皿があり料理にも困ることはなかった。朝ごはんは普通のビジネスホテルくらいだった。日本語が話せるスタッフが一部だけなので滞在について細かいことを聞く時がストレスだった。スキーインスキーアウトの宿だが、リフトが強風で止まった影響であまり意味がなかったのが残念だったがリフト状況に問題がなければとてもいい立地だったと思う。
Leisure Partner
6/10
Pleasant
14 Dec 2025
David
Food was really bad
10/10
Exceptional
17 Oct 2025
タケシ
羊蹄山がキレイでした
Leisure
6/10
Pleasant
16 Oct 2025
shunsuke
値段の割に施設は小さい。
サウナは良かった。がコレも小さい。
混雑時は入れなそう
Leisure Self
10/10
Exceptional
22 Aug 2025
Misuzu
素晴らしいコンドミニアムでした
キッチンは何から何まで揃っていて、部屋も広くて綺麗
お掃除のスタッフさんもキビキビ働いててとても感じが良かったです
もちろん、フロントの方も良かったです
大浴場は温泉♨️だし、また来年来たいです
Leisure Friends
8/10
Excellent
05 Jul 2025
Shu Chiu Franky
Great Hotel! Location is good!
Friends_and_family Family
8/10
Excellent
01 Mar 2025
Shogo
朝食のラインナップが少なかったのが残念です。
Leisure Family_with_children
10/10
Exceptional
04 Nov 2024
Sunisa
Good
10/10
Exceptional
04 Oct 2024
King Ying
秋天去二世古旅遊值得入住的一間service Apartment,地方乾淨環境清幽,可以望到羊蹄山或登山纜車風景,相信冬天景色更加漂亮,員工服務周到當我們駕駛到酒店即有幾個員工跑出來為我們安排車位搬行李真的非常讚,其中一位講普通話的男職員Mr Ki 很有禮貌地為我們解決客房的一切問題超級讚👍🙏下次再來二世古都會再次入住!
Friends_and_family Family
10/10
Exceptional
28 Sep 2024
??
部屋もスタッフの対応もとても満足でした。
Leisure Partner
10/10
Exceptional
11 Jul 2024
TAI FAI
A very enjoyable stay in this hotel.
Friends_and_family Family
10/10
Exceptional
08 May 2024
akane
全てがとても良かったです。
10/10
Exceptional
04 May 2024
CHIH HUNG

豪華、景觀佳、安靜、物超所值。

整體非常舒適,空間大,設備齊全,淡季入住非常划算,能體驗這麼棒的房間,非常非常滿意,待到退房時間到才依依不捨離開,很適合度假。
Partner
6/10
Pleasant
03 May 2024
Chia Ying

Breakfast was not good at all

With this price. The breakfast is really unsatisfied. Everyday the same food and they start to clean up at 9:30. If you go a bit later there were not too much left. They do not fill in the empty dishes. Also run out of coffee no one to fill in. I think they have limited staff to service.

Other than that, the service was ok
The shuttle bus arrangement is also very good. Just not very flexible sometimes. Overall is good. But not like japanese style service.
Friends_and_family Friends
8/10
Excellent
02 May 2024
Yuching
各方面都很棒,房間也很新也非常大,但是早餐的用餐環境不太好,很難想像是在這樣的一家飯店裡面,也可能是我們來的是季末,客人少,早餐的種類非常少
Partner
10/10
Exceptional
11 Apr 2024
ともみ
Wonderful view of Youteizan. Excellent rooms making every family member happy. Kitchen well equipped.Nice coffee machine. Good onsen.

Would love to visit again in best snow weather.

Highly recommended!
Leisure Family_with_children
10/10
Exceptional
23 Mar 2024
praisak
บรรย่กาศดีมาก ราคาสูงแต่สิ่งที่ได้รับดีมาก เดินทางมีรถรับส่งไปยังสถานีรถไฟ
Leisure Family_with_children
10/10
Exceptional
30 Oct 2023
Verified traveler
駐車場のスタッフの対応、フロントの対応もとても良かった。全体的に綺麗で清潔感があり、アメニティも良かった。
部屋の窓からの景色も良く、全てが満足でした。また是非行きたいです。
Friends_and_family Family
10/10
Exceptional
15 Oct 2023
Verified traveler

Cannot ask for

A great stay
Self
10/10
Exceptional
11 Oct 2023
Hsin Chen
Will come back again!
Leisure Partner
10/10
Exceptional
24 Sep 2023
CHEN YU
一到飯店,飯店人員就會幫你下行李並送到房間
停車位為專屬格,在check out之前都停同一格
我們這住的是公寓式的,空間非常的大,配備也一應俱全,餐盤、酒杯、洗碗機、咖啡機等都有,非常方便
大浴場小而巧,水質乾淨,跑起來非常舒服
Leisure Family

Location & surroundings

AYA Niseko
Kutchan cho,Abuta gun, Niseko, Japan

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

AYA Niseko

191 hotel photos