Ramada Encore Makati

Philippines , Metro Manila
Makati, 9630 Kamagong Street,San Antonio Village
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50 reviews shown

8/10

Excellent

13 Mar 2026

John t

Breakfast was OK with choices. Wish you had microwaves in the rooms or available.

Self

2/10

Poor

08 Mar 2026

Febie

I booked this hotel for my mum as one of my birthday presents. Upon arrival, the staff were already rude and non attentive. They had told my mum that they can’t see her on their reservation list, my mum had to ring me to confirm and when I tried to speak to them they said it’s all okay. My mun had just flown and travelled hours just to be treated like that!! Absolutely horrendous costumer service. Additionally, the place isn’t how they advertised it in their photos. I will atach photos of the actual hotel. Had I known I wouldn’t have booked this hotel, and will never ever book again! Staff needed training on how to perform their hospitality role.

Self

10/10

Exceptional

05 Mar 2026

Kristine

Convenient

Business

10/10

Exceptional

26 Feb 2026

Kristine

Clean room and amenities

Business

8/10

Excellent

20 Feb 2026

Kristine

We had a great stay but noticed that the slippers aren’t the same as before. Breakfast was also good and the staff are attentive.

Business

10/10

Exceptional

02 Feb 2026

Lovella

Comfortable, Love it

10/10

Exceptional

21 Jan 2026

Lovella

Love this place

10/10

Exceptional

15 Jan 2026

Miranda

Really good location to be able to walk to multiple fun places. Quiet, staff was friendly and helpful.

6/10

Pleasant

26 Dec 2025

Rhylen Mae

Internet was really slow.

10/10

Exceptional

02 Dec 2025

Bobby

Love it

8/10

Excellent

16 Nov 2025

Manpreet

The room was clean with clean bedsheets

Business

6/10

Pleasant

05 Oct 2025

Ryan Rock

Front desk clerk was not so accomodating during the check in process. We arrived at the hotel at 9 in the morning and asked if we coud check in early. The front desk informed us that we need to pay 1k pesos and we told her that we were willing to pay for it. She said that a room will be available at 11 AM. We followed up at 11 AM and we were told to wait for another 45 minutes. After the time for us to wait was finished we made another follow up and again told to wait for few minutes. At this point we already out of patience of waiting that is why the front desk clerk prompted her to check us in. Why did the front desk clerk checked us in since there were rooms that arw already available. We were not treated nice because the front desk clerk waited at the last moment to lose our patience.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Lovella

Comfortable Bed and staffs are friendly...

Leisure Partner

4/10

Poor

24 Aug 2025

Ruby Ann

I do not recommend this place, the pictures in the website are too nice but not in the actual. One of the staff has a terrible customer service. i asked for a room key since I forgot my key in the room and she asked me why I need a key? She told me to wait for someone for key assist however no one came and when I came back at the desk to ask for a new key, she told me that there is a fee for another key, what a shame. And only 2 towels in the room, and if you request another towel, there’s a fee. The bad reviews I read in the website are all true.

Leisure Family

8/10

Excellent

17 Aug 2025

Alvin Jesus

Weekend stay

Rooms were big. Plenty of space for the luggage. But wall were a bit thin, can hear coughing from the other room. Location is ok if your intent is to go to the samsung theater. But otherwise its on the edge of the cbd.

Friends_and_family Family

2/10

Poor

03 Aug 2025

Gemma

I was charge ₱3000.00 for 30 minutes early check-in higher than what I paid for a night, its ridiculous. Internet connection is really bad.

Business Family

8/10

Excellent

16 Jul 2025

Maria Rizalita

Great staff, breakfast buffet

8/10

Excellent

04 Jul 2025

gene crest

Clean

Leisure Family

8/10

Excellent

30 May 2025

Frances

Noisy hallway

6/10

Pleasant

20 May 2025

Jenny May

aircon not working welwarm reception area

Partner

10/10

Exceptional

11 May 2025

Peter

Good experience and checked all the boxes for our travel needs

Friends_and_family Family

10/10

Exceptional

10 May 2025

MADAWNA B

Very nice.

Leisure Family_with_children

6/10

Pleasant

23 Apr 2025

Charlie phong

Staff was very nice. Room was very dark. The room needed minor repair on doorknob being loose, cabinet hinges not closing correctly, some new caulking in the bathroom. I also did not like the shower design. After showering a part of the bathroom get wet because the glass partition did not extend far enough so water is able to get out. You also only get a bath towel here and no face towel.

Leisure Partner

10/10

Exceptional

16 Apr 2025

Josephine

Good service

Amazing

Friends_and_family Family

10/10

Exceptional

05 Apr 2025

WIlliam

Staff was excellent. Breakfast was surprisingly good and fresh.

10/10

Exceptional

02 Apr 2025

Brian

Ramada encore was great. My stay in Manila was short but in my time at the hotel it was clean, quiet and had all the amenities needed. The staff was fantastic. All were nice and helpful. My room was spacious, clean and quiet. Had a nice view of the city. The area nearby was walkable to shops and food. There was a brewery and noodle place across the street. Although I did not utilize, there was a restaurant and bar at the hotel as well I was told. I did not use the parking, so unsure to review that, I did not see a lot, but there were spaces in the front driveway available. Hotel was about 20 minutes from the airport. I would certainly stay here again and plan to when I return. I would recommend.

Business Self

6/10

Pleasant

22 Mar 2025

John

In a nice quiet area, however felt like the bed had bed bugs. Noted to wake up with little bit marks.

Leisure Friends

10/10

Exceptional

27 Feb 2025

Randy

Nice hotel and friendly stuffs

Family

10/10

Exceptional

26 Feb 2025

Paul

The hotel was very clean. The rooftop dining was a bonus. The only negative review was the shower water wasn’t hot enough. Overall a very nice stay for one evening.

Leisure Family

8/10

Excellent

25 Feb 2025

Eloisa

Friendly staff

Leisure Partner

8/10

Excellent

22 Feb 2025

Vinod

Comfortable hotel

The Ramada is a nice hotel with comfortable rooms. It is conveniently located in Makati. The beds were super comfy and the room was quiet. The breakfast was also very good . Thank you

Friends_and_family Friends

8/10

Excellent

20 Feb 2025

Jonathan

The Jazz Mall is within walking distance to the hotel but the Glorietta Malls are more accessible with a cab or Grab.

Leisure Partner

8/10

Excellent

19 Feb 2025

Loida

The rate above is for the stay we had but not booked via Expedia. This reservation was apparently canceled but was recorded as booked in Expedia. Not sure where the miscommunication started.

Leisure Family

10/10

Exceptional

15 Feb 2025

Verified traveler

Good place to stay in Makati. Clean room, big and comfortable beds and friendly staff. Breakfast was alright, we loved the fruit selection. Only negative comment I had was the shower, seems like the drainage was not properly planned as it floods when you shower.

Friends_and_family Family

10/10

Exceptional

09 Feb 2025

Ryan Rock

Decent place.

Leisure Partner

10/10

Exceptional

07 Feb 2025

Andrew

A lovely place to stay in Makati. We were initially put in a room at the front of the hotel, but the noise of traffic in the street was a nightmare and we didn't really sleep much at all despite being really tired after flying from the UK,. We asked to move to a different room and what a contrast. The view was stunning and although there is pretty much no soundproofing at all it was still very quiet at the back. We were next to the lift and didn't hear it at all. I think that is due to no unnecessary dings or floor announcements so was great. Breakfast is OK but we ended up ordering McDonald's, which was a bit better but not much lol

Leisure Partner

10/10

Exceptional

29 Jan 2025

luz

Hospitality

Business_and_leisure Friends

4/10

Poor

23 Jan 2025

RIYAS

Very bad stay

The hotel is totally run down. We were shocked to see the condition of the room. The curtains were falling, window was dirty, It was like a junkyard attached to the window. The flooring is torn out. We had difficulties with switching on the room power. There was no shampoo, no shower gels provided. Despite these, the bed was comfrotable. We fortunately only stayed for a night and its still ok if you are Manila for work. But defenitely not for your holiday, honeymoon etc. This Hotel doesnt represent Ramada standards or Ramada chain itself torn down totally. Breakfast was ok just ok! The wifi was too slow! Despite these, the bed was comfrotable, receptionist and conceirge staff were friendly and helpful.

Partner

10/10

Exceptional

11 Jan 2025

Richard

Staff friendly

Leisure Friends

4/10

Poor

10 Dec 2024

Erica

Booked 3 rooms with this property for my whole family total of 8, read through details of property so we could expect if there we be any additional charges. 2 of the rooms were double beds so we expected that we could sleep at least 3 in each room and then me and my wife in our own. Upon arrival only then were we made aware that there was an additional payment needed per extra person when the room was already booked and can clearly sleep 4 in each room. Aside from that we were very tired from our long haul trip from the US and were extremely exhausted. When we had the chance to actually check out the room it was extremely disappointing to see mold around the sink and shower area, not juat that but we also were put in a room that looked like had a water leak issue and black mold stains on the ceiling. Due to availability that night none was available for a swap and i had to call the next morning to get a room exchange set up. The next room we were placed in was in better condition but still mold growing in the restroom. A deep cleaning is most likely needed in these restrooms.

The staff were great and food was delicious.

Leisure Family

10/10

Exceptional

23 Nov 2024

dundee

Friendly and courteous staff. Clean rooms and good for the budget.

Leisure Family

8/10

Excellent

19 Nov 2024

Paris

It was ok

Leisure Self

8/10

Excellent

13 Nov 2024

Crisfel

I like the location and cleanliness.
I did not like the breakfast option

Leisure Family

8/10

Excellent

05 Oct 2024

Dr Aaron

The overall option was very comfortable.

Leisure Self

2/10

Poor

26 Sep 2024

MARICAR

I like the room but my overall customer experience was so bad. Arrived on the 22nd at 4pm i think unfortunately the room was not ready yet accdg to the girl on the front desk but when i was about to go to the mall upon hearing that they said the room was ready. The aircon was dripping but there was no one from housekeeping who can fix it. A staff rang the bell and gave me a bath mat so i asked what was it for. He said i dont know they just asked me to send it to you.(?) they also asked me to transfer but i declined because it would be a hassle for me to fix all of my stuff again. There was nothing to watch on TV. Next day (23) a staff asked me if i wanted my room to be cleaned which i said yes immediately only to find out when i got back from work, the room wasn’t cleaned so i had to go to the front desk to complain but they didn’t say anything and was just staring at me. A staff from housekeeping went up to me and said that their IT said there was a problem on the lock which i didnt buy at all because i was able to get inside. I guess they just wanted me to transfer to another room which they said is ready. They could have messaged me ahead that they encountered a problem on the door unfortunately nobody informed me ahead. I had to transfer because they didnt give me any choice. Next day (24) i requested that my room be cleaned, again it wasn’t cleaned so i called the front desk and said there was no one from housekeeping who can clean the room. I was so mad that i said i

Leisure Self

2/10

Poor

09 Aug 2024

Mary Rose

It's not worth the stay. I will not recomend this hotel and will now be staying here again. The bad smell and the ac was not even cold.

10/10

Exceptional

05 Jul 2024

Jeanelyn

Great

Business Partner

10/10

Exceptional

29 Jun 2024

Alexandru

Good stay

Really good stay, comfy, staff cheerful and helpful, location close to everything that matters. Beds comfy, pillow comfy, aircon powerful

4/10

Poor

30 Apr 2024

Sershin

Poorly advertised

Never never again. This is at best an average 3 star and not 4 as advertised. From no hot water to broken ac to just old and badly maintained. They did change my room when I complained but was similar quality.

Friends_and_family Friends

10/10

Exceptional

18 Mar 2024

annabelle

Staff ad cleaners are all great.
Area for me not good, not safe and not good to walk at night.

Leisure Self