Name: Silberstein
Address: Av Charles Darwin Y Piqueros, Puerto Ayora, EC

10/10

Exceptional

03 Jan 2017

Verified traveler

Excellent location, great staff

The location is absolutely perfect. Close walking to everything, restaurants, fish market, Charles Darwin centre, and harbour. Qiuet. the staff were more than helpful.

10/10

Exceptional

29 Jul 2016

timothy

2016 galapagos

Very nice hotel for the money close to everything. Walking distance.

Partner

6/10

Pleasant

07 Feb 2016

Dawn

Not impressed

Our room and the bathroom were both on the small side. The air conditioning was very hard to regulate, basically one temperature and fan speed. It was too cold with it on and too hot with it off. While the pool area was nice, we sure wish there would have been lounge chairs. Mainly tables and chairs, plus three half loungers. I expected more for the money so was disappointed with what we got.

Partner

8/10

Excellent

12 Oct 2015

Verified traveler

Spur of the moment surprise!

My husband surprised me with a trip to Ecuador for my birthday. He booked the flights and accommodations 3 days before we left and we were pleased with our accommodations and the location of Hotel Silberstein!

8/10

Excellent

28 Aug 2015

patricia

Friendly but rusticAppropriate for Gallapagos

Friendly and clean
Staff tried hard to make as good as possible

Partner

6/10

Pleasant

26 Jun 2015

Nicholas

Expected more for the price

This hotel is quaint & cute, but overpriced for what it offers. The room we were given was very nice, but it had frustrating drawbacks. The bathroom sink water was not potable (a little creepy), so a spigoted water container was provided by the sink. Toilet paper was not to be put into the toilet, but into the trash (yuch!). The pool was a bit cold & not heated. A refrigerator was not provided, nor was there an ice bucket or ice machine.
But, by far, our biggest disappointment was the internet service, advertised as free high speed wifi, including in the rooms. In the public areas, the wifi sign-in was touchy & often failed, internet service was very slow & patchy, and, our biggest complaint, the wifi did not work at all in our third floor (walk-up) room, and we were finally told, the second day, that it never worked on that level. To use the weak internet there was, you had to sit in a hot & humid first-floor lounge. After a five-day cruise without internet, this additional two nights of poor/no service was extremely annoying, as we had business matters which needed attention.
At $191 a night plus tax (coming to $233 a night with their steep taxes), this hotel disappointed us. I had wanted to change hotels a few days prior to our stay in Puerto Ayora, but this hotel gives no refund unless you cancel over a month in advance, unlike most others on hotels.com, which you can usually cancel only 1-2 days in advance.

Partner

8/10

Excellent

17 Jun 2015

Katie

Nice Hotel in Puerto Ayora

We had a lovely stay at Hotel Silberstein. The AC was lovely in the room, the WiFi only worked in the lounge area (they said it worked in the room, but it didn't) and they tried to charge us $300 USD a night, thankfully I had the printed Expedia confirmation for $198/night and they honored that.

The location is walking distance to the Charles Darwin Research Facility and about a 15 minute walk to the harbor. I'd stay here again.

10/10

Exceptional

10 Apr 2015

Jessica

Do it. You'll thank me.

WONDERFUL place. Highly recommend.
And I thought it was perfect until I met the new chef they just hired for the hotel restaurant...who took it to a whole other level! Best meals I had during my entire Galapagos stay (I love good food!).
And they breakfast buffet is perfect. Tons of choices, eggs the way you want them, fresh juice...and all in an air conditioned room.
The hotel staff were great, helping with any and every question. And super personable.
Rooms are very nice, and the pool hits the spot as a quick refresher after a long day trip.
Bring some bug spray for when the sun goes down!

2/10

Poor

17 Sep 2018

Omar

Recomendaciones

Realmente no recomiendo este hotel , la relación precio servicio es malo , mi novia se accidentó en sus instalaciones y nunca hicieron nada por ayudarnos, no entiendo cómo ustedes pueden tener en su lista hoteles de este tipo

Partner

4/10

Poor

27 Jun 2017

Verified traveler

Limpieza de las habitaciones

Estaba en el hotel por dos noches. Segundo día, no vaciar el cubo de la basura aunque el cubo de la basura estaba lleno y no cambiar las toallas aunque las toallas estaba usadas, hubo dos problemas. Tambien pensé que el piso estaba sucio. Luego fue difícil conseguir algunos de hielo. Así que no quiro recomendar este hotel a una amiga.

2/10

Poor

16 May 2016

Verified traveler

NUNCA MAS VOLVERE

PESSIMO HOTEL PERSONAL DE RECEPTION DEPRIMENTE

4/10

Poor

25 Oct 2015

Federico

Ubicacion, pero personal desatento

La ubicacion es muy buena. La habitacion es comoda y la limpieza muy buena. Conexion a wifi muy buena. Pero siendo un hotel lindo, los servicios adicionales estan totalmente fuera de precio. Caminando 2 calles, se pueden encontrar las mismas cosas a mitad de precio. Entonces no se puede disfrutar de las instalaciones del hotel consumiendo sus servicios (cena, tragos, contratar excursiones, etc). Por ejemplo, una excursion a Isla Santa Fe que se pagaba 90 usd por persona en el local de enfrente, en el hotel la vendian a 180 por persona. Y asi con el resto de las cosas. Una pena. Ademas, nunca nos enviaron la factura de nuestra estancia y nos perjudicaron economicamente.

Partner

10/10

Exceptional

10 Sep 2015

Lismel

Visita a Puerto Ayora, Galapagos

Excelente servicio

Partner

8/10

Excellent

10 May 2013

Алексей

Неплохой отель в городе Пуэрто Аора. Мне сегодня 29, я получил лицензию на дайвинг сегодня в дайвинг-центре при отеле!! Все здорово, рекомендую. Из неудобств отмечу развеичто маленькую площадь номера. Спасибо

Family