Name: Hotel el descanso del Guia
Address: Calle Delfin, Barrio el Mirador, Puerto Ayora, 200350, EC

8/10

Excellent

25 Jul 2026

Jacques

Na

8/10

Excellent

16 Jul 2026

Mohankumar

Clean room and friendly staff, breakfast quality needs improvement.

Family_with_children

10/10

Exceptional

15 Jul 2026

Jennifer

We loved this hotel! Great value!

The room was clean and spacious. The air conditioning worked great.

The staff were exceptional! They were kind and helpful and very welcoming.

The kids loved the pool and hot tub.

The breakfast was good. Drinking water was provided in the hallway.

We liked being a few minutes outside of town to escape the busy tourist strip. It was a 7 minute taxi ride ($2 one way) to the downtown strip and taxis were very easy to catch.

There are fancier options out there, but for the price, this hotel was an excellent choice for us!

Family_with_children

10/10

Exceptional

14 Jul 2026

Lilian

Loved Descanso del Guia. It was super clean , the rooms were comfortable. the pool and the Jacuzzi were very clean. the staff was always kind, helpful and very respectful. The owner is vey sweet and caring. They made us feel safe and the environment was family like making us feel at home. We loved the hotel and highly recommend it. We will also return there in the future.

Family_with_children

10/10

Exceptional

13 Jul 2026

Cancan

Very helpful staff

Family_with_children

10/10

Exceptional

09 Jul 2026

Mayra

Un lindo lugar, muy cerca del terminal.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Chechi

Todo 10/10

Family_with_children

10/10

Exceptional

27 Jun 2026

Iuliia

We had a wonderful stay at this hotel! Everything was excellent from the moment we arrived. The staff was very friendly and welcoming, the room was clean and comfortable! Thank you!

Family_with_children

10/10

Exceptional

26 Jun 2026

Shannon

This hotel was great. The room was spacious and the breakfast was plentiful and delicious. The water refill stations were great as well.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Sinikiwe

We dropped our baggage and left for another island

Staff was extremely helpful

Hotel is not responsible for power outages but the n the few days we were there .. yes we had power outages

10/10

Exceptional

07 Jun 2026

Odalia

Nice and clean hotel, nice and professional staff love my staying at el descanso del guía

Family_with_children

10/10

Exceptional

02 Jun 2026

marcilene

Clean room
Good breakfast
Very helpful staff

Friends

10/10

Exceptional

02 Jun 2026

Jimmy

The room was very clean, and the staff was very helpful and friendly. The hotel was very quiet at night, which was really good for sleeping. The continental breakfast was good. The distance from the hotel to Puerto Ayora is about 1.4 miles; about a 6-minute drive (the cost is $2 one-way) or a 15-minute walk. The front desk can coordinate a taxi for you if needed. Walking at night was very safe from Puerto Ayora to the hotel.

Family_with_children

8/10

Excellent

02 Jun 2026

jonathan matthew peralta

Away from loud noise. Rooms are always cleaned. Staff are very helpful, courteous, friendly. Breakfast choices are simple , good and healthy. Amenities are minimal,
Just no elevator, but tolerable. 3-5 ninutes to town by taxi $2.00 (yes $2.00).
This would have cost me $5-7 in L.A.
I will definitely stay here again.

Partner

6/10

Pleasant

17 May 2026

William Q Judge,

Breakfast was fresh, but skimpy and only offered during narrow 90 minute window. Place is not convenient to downtown. Staff doesn’t speak English, but eager to help.

10/10

Exceptional

06 May 2026

Maria Pilar

Me he quedado 3 veces y siempre volvería. La atencion es super buena, el desayuno es bastante completo, las instalaciones siempre limpias e iluminadas. Muy buen Internet y cuando necesitas un taxi lo consiguen al segundo. Precio calidad 10/10. Y las camas son deliciosas RECOMENDADISIMO!!!

Partner

10/10

Exceptional

11 Apr 2026

Maritza

Breakfast was fine. Pool was great.

Self

10/10

Exceptional

02 Apr 2026

George

Great place with a great staff.

Family_with_children

10/10

Exceptional

01 Apr 2026

Isil

Only $2 and 3minute taxi ride to downtown, this hotel wowed with its cleanliness, friendly staff, amazing free breakfast, free water jug, a couch to sit on and relax right outside every room and an amazing pool. Not to mention a great value!

Family

10/10

Exceptional

24 Mar 2026

Alice

We stayed here for 3 nights and everything was great. The room was spacious and clean, the pool and jacuzzi area were always clean with towels. They had a nice breakfast in the mornings. There are 2 mini markets nearby for your essentials, and its a short taxi ride to town. Oscar and Ronal were very attentive in helping me book a tour, give recommendations of places to eat and even help me book a ferry on my last day. Overall, I would 100% recommend this hotel to family and friends.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

lisa

Staff was very helpful. Simple boutique hotel with clean, modern rooms. Wonderful breakfast daily. Highly recommend. Located on the edge of town but only $2 taxi or 20 minute downhill walk to central area of town. Other amenities - assistance with tours, pool, hot tub, bottled water on each floor, fridge in room, evening coffee and tea.

Family

8/10

Excellent

25 Feb 2026

Shelby

The staff was amazing, so attentive and kind!

Friends

8/10

Excellent

21 Feb 2026

Lois

When we arrived for check in, we we’re greeted by Oscar. He is a very friendly and knowledgeable. He suggested restaurants and arranged taxis and tours for us. Our room was very clean and spacious. Towels were provided for the pool and beach. Breakfast was served made to order and hot. The hotel is a 30 min walk to town or a 5 min taxi drive.

Family

10/10

Exceptional

06 Feb 2026

Michael

Rooms were clean and spacious. Staff were friendly and very accommodating. Price was very reasonable. Pool was great.

Leisure Partner

10/10

Exceptional

30 Jan 2026

Dennis L

Beautiful room. Comfortable balcony. Wonderful staff. Fresh breakfast. Very clean hotel.

10/10

Exceptional

30 Jan 2026

Marco

Staff very cortegeus

10/10

Exceptional

20 Jan 2026

Sandra

The staff were helpful, friendly and caring. Breakfast was just right, we definitely made use of that amenity. The rooms were very basic but must say very clean with good enough space for our family.

10/10

Exceptional

08 Jan 2026

Foo

We are extending our stay by one day. Excellent hotel if you are prepared for the 25 minute walk to the dock Charles Darwin Ave. It is USD2 per taxi otherwise.

Partner

8/10

Excellent

08 Jan 2026

binu

Pros
1. Clean room
2. Excellent and friendly staff
3. Simple but freshly prepared lovely breakfast
4. Spacious and comfortable room- well priced
What could be improved
1. The contact number listed was incorrect and Expedia hides the phone number and email the property sent via message. The front desk closes at 6 pm so if you come in after those hours it's impossible to contact the property to make arrangements ahead of time. The number mentioned on the listing was wrong and we kept calling this lady before we finally realized it was a wrong number
2. The air conditioner in the master bedroom of the two bed room unit was not working. It was hot. The staff were not able to fix it. It appears that another two bed room unit was available for booking on Expedia but it was not offered.
3. Property was a 10 minute drive from the city center and involved getting a taxi every time. We stayed only for one night because our lovely Airbnb was not available on the night of our arrival, and moved closer the next day so it was not a big issue for us. Getting a taxi to go downtown was not easy especially late evening (for dinner) but getting one to come back was quick.
Overall, the pros of this place significant out weigh the negatives and we would not hesitate to stay here again, especially as a bridge for a night. The friendly staff, clean room and amenities were all things we enjoyed.

Leisure Family

4/10

Poor

05 Jan 2026

Paul

Booked superior double king bed, at check-in the guy went to get the key for the correct room (we’ve stayed before and know the room types) but the were no keys left for that room type so gave us a deluxe double with queen, pretty much half the size. I pointed this out but he just said that’s what Expedia had reserved so argue with them. Expedia no help either.

8/10

Excellent

05 Jan 2026

Paul

It’s all about cost versus location . Hotel is clean and comfy with pool, games room, decent rooms and good aircon and hot water, but it’s a 20 minute walk down to the port. We did it twice and it’s absolutely fine, and taxis are $2 flat fare, so not expensive, but you are away from the action. Which is why it’s so much cheaper than the similar hotels in town.

8/10

Excellent

31 Dec 2025

Devlin

Nice hotel and room with friendly staff. location out of town so $2 taxi each time. Not a deal breaker by any means for the quality and price.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Sasikaran

Friendly staff, very nice service, clean room, different fresh made breakfast every day. Hotel itself was very good and worth the stay even though it was in a bit of outskirt of the main town.

For VIP access we meant to receive free airport transfer and room upgrade if available but didn’t receive it. Hotels.com displayed incorrect information and the hotel itself couldn’t assist with that.

Partner

10/10

Exceptional

26 Dec 2025

Neville

Great 2-bed room with 2 bathrooms .. perfect for our family of 4 especially with early starts every day. Their staff was kind enough to pack us a breakfast each day too. The hotel is a good 30 min walk from the main downtown area so you will need a cab to move around.

Leisure Family

10/10

Exceptional

19 Dec 2025

Gustavo

Pool needs a ladder on the deep side

Leisure Partner

2/10

Poor

01 Dec 2025

Maribel

To start…I was offered free round trip from airport to hotel and hotel to airport. Hotel failed to transfer me from the airport to the hotel. The hotel just said they will pay $5 for the bus. I wasn’t told I had to take a bus from the airport, a ferry to cross the channel and another bus to take me to town. Someone sent me vague directions and I almost got stranded at the pier. So, I had to take a taxi to take me to the hotel. However, when I asked for the $30 for the taxi fare, the hotel person, Christopher, who I was communicating with earlier, went silent and I never heard from him for the whole duration of my stay. He sent $20 for the whole ordeal including my return.
Advertisement says, property has access to beach. BIG LIE! Only a taxi will take you to the beach because it’s way too far. Also NO RESTAURANT. Breakfast is limited, juice mixed with water, tea, instant coffee, no cream or milk. A ridiculously small bowl of fruit, 2 warm slices of bread, NO REALLY TOASTED, some drinkable yogurt, and 1-2 eggs. Nothing around the hotel, no bars, no restaurants, too far from downtown, no beach nearby.
Front desk goes dark after 6-7pm. Nobody can help you after that if there’s any problem.
The sink faucet water flow was just drops of water.
On my last day, it was a power outage and no water. I had to brush my teeth and rinse with my own bottled water.

Leisure Self

10/10

Exceptional

21 Nov 2025

Monica Patricia

What really stood out was the exceptional customer service. Everyone was friendly, professional, and always willing to help with anything I needed. The location was perfect, and the atmosphere made my stay
Monica

Leisure Self

8/10

Excellent

18 Oct 2025

Marcelo dos

Considerando que você não vai à Galapagos para curtir o hotel e sim os passeios e as belezas naturais, o hotel tem ótima relação custo x benefício. Fica um pouco mais afastado do centrinho de Puerto Ayora mas 2 dólares de taxi não é um problema

Leisure Partner

8/10

Excellent

11 Oct 2025

Oly

Room was clean but had no spare plugs room 12, hotel is very basic. The breakfast is served between 7am and 8.30am. It's very noisy as on the main road and scooters and trucks are up and about at 6am and there is a cockerel next door that crows early too.

Friends_and_family Friends

2/10

Poor

08 Sep 2025

Kishan Rao

Hotel Manager has to go.

Business_and_leisure Family

6/10

Pleasant

01 Sep 2025

Sonia M

The hotel offered jacussy but the jacussy never was on. If We asked for it we need to wait two hours to be hot.
The \"clean\" towels smell like popcorn.
For me they give us dirty towels.

10/10

Exceptional

18 Aug 2025

Michelle

Muy lindo todo <3

Partner

10/10

Exceptional

18 Aug 2025

Fidelia

Lugar tranquilo y limpio muy recomendado

10/10

Exceptional

14 Aug 2025

Susanna

Beautiful and spacious family room. Good breakfast and the staff is courteous. I highly recommend this hotel.

2/10

Poor

11 Jul 2025

Marien Segura

This place promises things that it does not fulfill, it offered me round-trip transportation and when I sent them the email with my data to coordinate the shuttle, they simply told me that they were not going to do it, I asked for an answer, talking to the administrator, it was never possible, the place where the hotel is located is in the middle of nowhere. I attach photos so that what happened to me does not happen to them

Leisure Friends

8/10

Excellent

29 Jun 2025

SONNIA

I only leave a 4 star review because I stayed for 5 days and the breakfasts were boring. Every day they offered the same thing, eggs, toast, or pancakes, cereal and strawberry yogurt. They don’t have a restaurant in the hotel and everything is far away. After the second day I was bored with the breakfast and started buying croissants next door in the bodega to have it with my coffee. The bodega next door to the hotel sells water, beers, drinks and ice creams. The staff were very friendly and helpful. Just a thought maybe the manager could buy “fresh bread” from the bakery the bodega was charging .25 cents per bread it’s probably cheaper to buy in bulk. Also an omelette would be better than fried eggs every day!

Leisure

10/10

Exceptional

14 Jun 2025

JIANYI

The hotel and the room was clean. Staff was friendly and very helpful. The breakfast was very good. This hotel is not located in the town so you need to take a taxi to restaurant , shopping, and other activities

Leisure

10/10

Exceptional

09 Jun 2025

Sharon

Spotlessly clean. Hairdryer in bathroom comfortable bed.
Breakfast was excellent. Nice swimming pool. Cab ride into town $2 or a half hour walk.

Leisure Partner

10/10

Exceptional

09 Jun 2025

Kevin

Awesome location.

10/10

Exceptional

08 Jun 2025

Rajiv

Excellent value and a great location

This propety is an amazing value. It is well maintained and in good condition. Breakfast is excellent and the host goes above and beyond to take great care. Compared to the properties in the city center. I recommend tbis strongly with no reservation.

Self

10/10

Exceptional

25 May 2025

Xavier

Great services and beautiful matrimonial room. Big space and great staff.

Leisure

10/10

Exceptional

20 May 2025

Manuel

Very quiet and family feel safe
Excellent breakfast and service
Very clean place

Family

10/10

Exceptional

10 May 2025

Verified traveler

Great hotel with a long to the beach

Extremely comfortable beds and very nice staff! The room is well appointed and the ping pong table is a nice addition that we've enjoyed using. It is 2km from the beach so it's a 15min walk each way.. Which in the hot sun seems like a long time even if you are very fit. However it's much cheaper due to its location so it's great value for a long walk..

Friends_and_family Family

8/10

Excellent

09 May 2025

Yvonne

Only there for a night but was comfortable and had no problems

Leisure Partner

10/10

Exceptional

25 Apr 2025

Maria Clara

About a 20 minute walk from downtown, has a couple mini markets right next to it. Nice pool, morning breakfast and quiet rooms.

Leisure Friends

10/10

Exceptional

13 Feb 2025

Diego

The stay in El descanso del guía was excellent due to Oscar’s help and attention ! He really made the différence! Thanks Oscar for your help in Galapagos !! It was a pleasure to meet you!

Leisure Self

8/10

Excellent

03 Feb 2025

Billie- jo

Great hotel for family to use as home base for land based Galapagos visit. The rooms are very clean and modern - comfortable beds and cleaning service each day.

Breakfast is provided and made fresh everyday which is nice if you are heading out on your.

Pool area is very well maintained and a nice amenity from the heat of the islands!

Staff very prompt and helpful.

It is a bit far from town and restaurants - not really walkable due to hills and heat) but taxis are very affordable ($2 each way). Some street noise but I think that is hard to avoid in the town.

Overall would recommend as a great option.

Leisure Family

10/10

Exceptional

02 Feb 2025

wellington

It was all good

Partner

10/10

Exceptional

26 Jan 2025

Ying

It’s a little far from the center.

Leisure Self

8/10

Excellent

26 Jan 2025

Brian

Very nice, more modern property with pool, but in an area a little further away from most dining, shopping, and water options. Pool looked very nice but did not use. Staff was very friendly and helpful, especially in arranging taxis.

The VIP amenities mentioned free roundtrip transfer from the airport for two. I only needed it one way for one, but when I asked to arrange it for my departure, I was offered $5 to go down to the bus stop to buy a ticket. That's not what a transfer is. The language should be more specific.

Leisure Self

8/10

Excellent

25 Jan 2025

David

Hotel was great. Good room with a view, solid breakfast included. I would deduct one star for the location as it is about a 15 minute walk to town. Super shout out to Oscar, who is amazing. Great English skills (which are in short supply in Ecuador) who helped to book several tours and arrange cab rides and even laundry

Leisure Self

10/10

Exceptional

24 Jan 2025

Paul

Kkkk

Leisure Partner

10/10

Exceptional

08 Jan 2025

Yesenia

I have stayed here twice while visiting Galapagos. It is not located in the main shopping/ dining area but they get you a taxi which only costs about $2. I especially appreciated Roland who took care of all our tours and checked on us to make sure all was well with our excursions.

Leisure Family

10/10

Exceptional

07 Jan 2025

Lana

The property was great! The room was spacious and modern. The property was very clean and comfortable. The staff were super attentive! The breakfast included eggs to order, carb (toast, pancakes, or cheese empanada), small fruit, and some juice. There was also coffee, tea, hot cocoa. The hotel isabout 20 min walk or few minutes taxi ride ($1.50) from the main area. It was nice as it was much quiter, other than some animals (chickens, dogs, etc) making noises. The hotel does not have a restaurant on site. There is a convenience store next door which also sells alcohol (wine, beer, liquor). The hotel has a nice pool, jacuzzi, and a small exercise room.

Leisure Self

8/10

Excellent

08 Dec 2024

Christian

Nice big and new rooms.

Leisure Self

8/10

Excellent

05 Dec 2024

Boris

Staff is super friendly and helpful. The hotel itself is surrounded by not so nice areas and it can get loud first thing in the morning from the traffic. The building is open concept and there is lots of natural light and fresh air. The hotel is about a 15-20 minute walk to the downtown area and although you walk through very sketchy-looking streets, it is very safe.

Leisure Family

10/10

Exceptional

12 Nov 2024

Sheilah

Staff was excellent. Good breakfast. Excellent room with very comfortable bed.
Oscar was so helpful to us

Leisure Partner

8/10

Excellent

08 Oct 2024

Jennifer

Clean, comfortable, good breakfast

This hotel is in a quiet residential area away from the town; it's about a 15-20 minute walk downhill to reach restaurants and shops in the town (or $1.50 in a taxi). I highly recommend dinner at Dimati - good Italian food and lovely staff. The hotel is clean and comfortable, and breakfast is great with some variety across the days. The jacuzzi is only available for a couple of hours in the evenings... ecofriendly :-) Oscar was very helpful and speaks good English.

Self

6/10

Pleasant

30 Sep 2024

Dipak

People are nice. Place is noisy.

Leisure Self

10/10

Exceptional

17 Aug 2024

Carlos

After you cross the ocean the cheapest way to get to the hotel is, buy a bus ticket to take you to bus terminal, hotel is 5 minutes walk.

Location of hotel is on a hill with a terrace and great view of the island

Mr. Oscar Ramirez as a welcome host and his service, fantastic.

Rest of staff like breakfast cook and server/s great also.

Pool facilities and spa pool great

Overall for such a great low accommodation rate, I felt like I was in a five star hotel/resort

Finally, to waterfront a fifteen minutes walk or a cheap taxi ride.

At waterfront you have already live SEALS and IGUANAS waiting for you to take pictures.

For everyone please be careful, each person has to pay a very expensive entrance fee to Galapagos at airport of Quito or Guayaquil then another fee when you enter Baltra Island, which is horrible way expensive.

Leisure Self

2/10

Poor

30 Jul 2024

fabian

Staff member wouldn’t stop staring at my girlfriend. We felt very uncomfortable.

Leisure Partner

8/10

Excellent

22 Jul 2024

Mildred

Nice little small spot. A bit away from the center.

10/10

Exceptional

19 Jun 2024

Dominic

Great time , Oscar was the best!!!

Leisure Self

8/10

Excellent

05 Jun 2024

Yesenia

Enjoyed our time in Galapagos by staying at this place with a great breakfast and wonderful hospitality. Ronald was great helping us organize all our tours and taxi needs. It’s not quite walking distance to the main area but taxi is only $1.50-$2 and the hotel can help you get a taxi right away.

Leisure Friends

10/10

Exceptional

02 Jun 2024

Rajiv

Our large group found the hotel quite comfortable. Only a few minutes ride away from central downtown so area is more quiet. Easy to get taxi.

Leisure Family_with_children

8/10

Excellent

18 May 2024

Reyna

Property is clean and well maintained, l liked the kind staff service specially Angel, who was always friendly and ready to help.
I didn't like the noisy specially in the early morning because the breakfast set up and the cars passing by the hotel.
Our last afternoon at the hotel we couldn't use the hot tub since it was supposedly under maintenance or at least that's what the front desk agent told me in addition to other excuses, I wonder if that was just a bit of laziness, either way it was a bit disappointing.
I didn't receive any benefit as Expedia Gold member, at the end of my stay l requested a late check out, once again the same front desk agent asked me for proof that I was a Gold member and the benefit I have, I had to log into my Expedia account and show him so he would believe me.
Once more disappointed.
It needs to improve.

Leisure Family

10/10

Exceptional

23 Apr 2024

ASSA

The stuff very kind

Leisure Family_with_children

10/10

Exceptional

18 Mar 2024

dietlinde

Very helpful

Very helpful concierge.

Partner

10/10

Exceptional

07 Mar 2024

Victor

Excellent hotel! The staff is incredible. Such wonderful young people running the hotel. The rooms are huge and spotlessly clean. The free breakfast was made to order eggs with juice, toast and coffee. I haven’t a single complaint about my stay.

Leisure Self

10/10

Exceptional

25 Feb 2024

Victor

Excellent hotel! The staff could not be any friendlier and the hotel is beautiful and sparkling clean. Large rooms, great air conditioning and nice hot showers. The only complaint…the hotel does not respond to messages sent through Expedia and they also never answer the phone. I was not able to schedule my free transportation from the airport because I couldn’t ever get a hold of anyone. The hotel clearly needs to update their contact information.

Leisure Self

10/10

Exceptional

23 Feb 2024

Julio

It was friendly

Leisure Family

8/10

Excellent

18 Feb 2024

Aleks

Party started, very loud, and didn’t end until 730 am. Not much sleep. The room is very nice. Bedding and bed very nice. The room we booked was being serviced so they gave us a different room which was fine.

Leisure Partner

4/10

Poor

08 Feb 2024

Barbara

Not recommended

The description of this hotel is totally inaccurate. There is no restaurant of deli on site. Also, when we booked it stated they provided airport transportation. We requested it multiple times and got the run around. Also, it is on a busy road with trucks and motorcycles going by all night.

Partner

10/10

Exceptional

04 Feb 2024

Emily

Very nice stay

Staff is super friendly and attentive, rooms are nice with air conditioning, and yhe provided breakfast each day was nice. Even yhough its a but up grom the main tourist center its very essy to get there either a 15 minute walk or a 5 min taxi ride. The tacod have a set price so you dont have to worry about negotiating or being ripped off.

Partner

8/10

Excellent

20 Jan 2024

Serge

Excellent staff and very clean. Nice pool and breakfast was very good.

Leisure Friends

10/10

Exceptional

05 Jan 2024

Jordon

Just awesome!

Stayed for six nights, can’t think of one really negative thing to say about this place or the great people that work there! It is a little ways out of town, but you never have to wait more than a couple minutes for a taxi ($2) either to or from the hotel.

Leisure Family_with_children

10/10

Exceptional

26 Dec 2023

Verified traveler

Great olace

Very good, Oscar and his entire team were friendly, courteous and professional. Very nice location and experience.

Partner

8/10

Excellent

04 Oct 2023

Mike

The room was nice. The staff was great. Oscar and Angel were very helpful. They recommend restaurants and a tour with a taxi driver that turned out to be very good. They helped us with our bags. They made a great effort to communicate with us in English even though they had some limitations. They deserve an increase in their wages. The property is a little distance from the main strip. The $1.50 taxi ride is very cheap but it can be a problem when you start to run out of small bills.

Leisure Family

10/10

Exceptional

19 Sep 2023

LK

The hotel is good; Oscar Angel are great!

Leisure Self

8/10

Excellent

04 Sep 2023

Eudoro Jorge

Very comfortable stay.

We got off on rough start. The number provided by hotels.com always sent straight to voicemail. I went online to find a way to contact the hotel for the included gold status airport transfer that was not given as they said they were unable to acomódate three days before arrival but they could send a taxi at normal cost of 25 usd. The hotel itself was very clean, great service at the front desk, very helpful. A little from the docks if you plan to walk but doable. .

Partner

8/10

Excellent

31 Jul 2023

Mark

Friendly staff, wonderful room and excellent breakfast

Leisure Partner

10/10

Exceptional

26 Jul 2023

Tyler

We enjoyed our stay here, the staff made our time enjoyable as they were very friendly and helpful when booking taxis to where we needed to go, the room was as expected, breakfast in the morning was quick and easy so you could be on your way. No complaints at all, thank you to the staff at Hotel el Descanso del Guia for making our Galapagos visit a great one.

Leisure Partner

10/10

Exceptional

17 Jul 2023

Marianela

The best thing about El Descanso del Guia is the staff. They were attentive and kind and very helpful. The hotel is on the outskirts of the town but it is very clean, has a pool and a great breakfast.

Leisure Family

6/10

Pleasant

01 Jun 2023

Jason

The property condition was decent but located on a busy road so you might need ear plugs or white noise (i.e. air conditioner running) to drown out the road noise at night to sleep. Breakfast is good and was served at a dining area near the pool, unfortunately the rooftop restaurant was closed for remodeling. If you're an Expedia VIP member expecting to receive VIP included perks like a free round trip airport shuttle, please note they did not honor that perk when requested in the original booking and closer to check in on both Expedia messaging and the hotel's own reservation system which they send you a link for asking you to access and provide information after booking. Though they sent a couple of template messages through Expedia they never responded on either site and upon arrival no shuttle was waiting (a taxi is $25 USD each way) which they claimed at check in was a misunderstanding but then prior to checkout when I reminded them of the free shuttle request back to the airport they claimed I would have had to email them directly in advance to request (I've re-reviewed everything and nothing actually stated an email was required) and offered me $10 USD instead which I did accept but that leaves $40 USD in shuttle perks they did not provide claiming I did not properly request them. That said, the employees on-site were otherwise friendly and helpful, in particular with calling taxis for guests whenever on demand which arrive promptly and only cost $2 USD to port Arroyo.

Leisure

8/10

Excellent

29 May 2023

Sarah

Overall this is a nice hotel. Rooms are small and bathroom was tiny. Several advertised amenities were not evident (BBQ grills, rooftop terrace). Staff is not bi-lingual as advertised. If you don’t speak Spanish communication can be challenging. However the staff DOES try very hard to understand what you need. Tour assistance though - was not really available, so “concierge” service is limited to calling for taxis. There was absolutely NO WiFi, they should not be advertising it at all. No laundry facilities - they will do laundry for a fee, but you cannot do your own. Continental breakfast is really “eat what we’re serving today”. Food was good - but choice is limited to non-existent. There is no snack bar/deli at all so I don’t understand why it’s advertised to have one. Also no poolside bar and no restaurant. Definitely no room service. The pool is nice - but it’s not heated and was pretty chilly.

Note this hotel is not near the pier or any restaurants, etc. Taxis are cheap, but being closer to town would be nicer. Also the area around this hotel is not nice at all. Unfinished construction projects that are now overgrown abound.

The staff is great-the hotel itself is nice, but it is not as advertised…..

Leisure Family

8/10

Excellent

25 May 2023

Pedro

Great staff

I recently had the pleasure of staying at this hotel, and I am delighted to share my wonderful experience with the staff. From the moment I arrived, it was evident that their commitment to excellent customer service was unwavering.

Every staff member I encountered was not only incredibly helpful but also genuinely polite. They went above and beyond to assist me with various tasks, ranging from scheduling tours to providing detailed explanations about the activities and attractions on the islands. Their extensive knowledge and willingness to share information made my trip even more enjoyable and stress-free.

The staff's dedication to ensuring that guests have a remarkable stay was evident throughout my time at the hotel. They took the time to listen to my needs and preferences, offering personalized recommendations that suited my interests. Their attentive nature and proactive approach truly set them apart.

I cannot emphasize enough how appreciative I am of the staff's efforts. Their commitment to customer satisfaction is commendable and undoubtedly made a positive impact on my overall experience. If you're looking for a hotel with exceptional staff who will go the extra mile to make your stay memorable, I highly recommend considering this establishment.

Self

10/10

Exceptional

06 May 2023

Spring

Amazing stay! Oscar, Christopher and the rest of the staff were wonderful.

Leisure Family_with_children

10/10

Exceptional

02 May 2023

Wilson

Excelente hotel, muy buena habitación. La habitación limpia y cómoda.

Leisure Family

10/10

Exceptional

01 May 2023

Catherine

Lovely staff, extremely friendly and attentive. Property very clean and well maintained. Loved the pool at the end of a hot day. 20 minute walk into town or a $2 taxi. Good breakfast every morning.

Leisure Partner

10/10

Exceptional

05 Mar 2023

Logan

Dive lessons in the pool, not near the strip and internet didn’t really work(which is ok but I wouldn’t say has working wifi) staff went above and beyond and are great and was a really nice hotel

Leisure Family