Name: Hotel Palace Galapagos
Address: Petrel 466 And Floereana, Puerto Ayora, EC

10/10

Exceptional

29 Jun 2026

Sonal

Definitely recommend staying here, Fernando is great , always there to help and suggest ways to spend your days!

Partner

10/10

Exceptional

14 Jun 2026

Jonas

Staff was extremely helpful. Property is well situated.

Self

10/10

Exceptional

04 Jun 2026

Yongxin

Hotel was located at convenient location and very helpful staff

Friends

10/10

Exceptional

21 Apr 2026

Quinn

This hotel is excellent! Highly recommended. The accommodations were clean and comfortable - and the service is warm and friendly. Can’t wait to come back!

10/10

Exceptional

16 Jan 2026

Nicholas

Our stay was great! The rooms were spacious and very clean! There was even has a back patio with a table and chairs. The interior courtyard was cute and I liked that our room was right off of the courtyard.They provided towels for the beach which was very nice. We would recommend this hotel to anyone and would definitely stay here again!

Leisure Family

10/10

Exceptional

01 Dec 2025

PAYTRIE

Absolutely happy with everything!!!! My room was cleaned before I back from my day out!!! Great service! Recommend to everyone!!! Close to everything !! Loved it

Leisure Partner

8/10

Excellent

29 Oct 2025

richard

Decent room in Puerto Ayora

Leisure

10/10

Exceptional

10 Oct 2025

Suzy

Great little family run hotel. 5 blocks from the main tourist area. Couldn't fault it!

Leisure Partner

10/10

Exceptional

12 Aug 2025

Beata

Everything was great. Best breakfast in Ecuador! The staff was very nice and friendly. Very convenient location.

Leisure Family

10/10

Exceptional

01 Apr 2025

Michael

The best place to stay! The staff were always helpful and they helped me keep my reservation when flight was not able to happen at last minute. They kept rooms cleaned phenomenally everyday. I did not want to leave. The location to downtown and harbor was excellent yet far enough from the noise! Never miss a chance to stay there!

Leisure Partner

10/10

Exceptional

15 Dec 2024

Spencer

Fantastic

This was a lovely hotel, within walkin distance to the main strip and the staff here are super friendly! I'd highly recommend checking out this place if you're on Santa Cruz!

Self

10/10

Exceptional

14 Oct 2024

Joe

We selected this property as a last minute, emergency option. We were absolutely blown away! Simple, convenient, clean, accommodating....we couldn't have made a better choice. We would recommend this to anyone and we would stay there again with zero hesitation.

Leisure Friends

10/10

Exceptional

12 Oct 2024

Fredrick

Excellent! Staff was very attentive. We added on breakfast and it was a great start to our day!

Leisure Friends

10/10

Exceptional

10 Oct 2024

Daniela

The staff were very attentive and welcoming anything we required they were very approachable and ensured our stay was as homely as possible

Leisure Friends

10/10

Exceptional

22 Aug 2024

MEMET

Note that this review is based on a father and 5yr old son travelling in the Galapagos Islands. We booked several nights here and it was one of the best choices we made. The hosts helped us on numerous occasions with advice, guidance, collected us from the ferry, and booked our taxi for the airport. The room provided was spacious and clean. The beds were very comfortable and firm which was just what we needed upon our return from our daily tours. It is not far from the seafront and main street. There is a laundry on the corner, which was very convenient, and a lot of local shops, and nice cafes down the road. We would definitely stay there again.

Leisure Family_with_children

10/10

Exceptional

20 Aug 2024

Malcolm

Great room, a short walk to the town centre, excellent service. Highly recommended !

10/10

Exceptional

04 May 2024

Ramesh

Excellent quiet locations, easy access to taxi and attractions. Walking distance to restaurants, shopping and pier.

Leisure Family

10/10

Exceptional

30 Oct 2023

Diana

Beautiful hotel just 10-15 minutes away from the port and all the shopping and restaurants. The room was very clean and the staff was very attentive. We got complimentary water and coffee in the lobby. The rooms are quiet, have air conditioning and the staff speak English.

Leisure Partner

10/10

Exceptional

07 Aug 2023

Sandra

Good option

Staff was amazing. Very helpful and wanted to make sure your needs were met. Always hot showers and good working air conditioning. Appreciated the water in the lobby to refill bottles and they even put a jug in each room too. Location was a bit outside the central area but we always walked it, even in dark and it was safe. It was only like a 10 - 15 minute walk. We took a cab from the ferry with our luggage and it was only $2. They booked us a cab to go to the airport ferry for us. Very prompt in responding to emails and I had a lot of questions so very patient too!

Friends_and_family Family

10/10

Exceptional

29 Jul 2023

Michael

Very well maintained small and quiet hotel. Super friendly and easily accessible staff.

Leisure Partner

8/10

Excellent

28 Jun 2023

timothy

Close to downtown, safe, nice.
Best thing is breakfast, Tonia makes it and it's very delicious

Leisure Partner

10/10

Exceptional

11 Jun 2023

Ganna

Good breakfast and staff very helpful.

Partner

10/10

Exceptional

18 May 2023

Scott

Great place to stay.

The hotel is in a nice quiet residential neighborhood, yet very walkable to restaurants and shops. The wifi was fast and dependable. The bed was very comfortable. Air conditioning worked well which was welcome each day after a day out. We chose not to spend the additional $8 a day for breakfast. The room was very clean! The staff was friendly and helpful. The only thing lacking was guidance on places worth visiting while on the island of Santa Cruz, although a recommendation was made by Julio for a travel agent we could contact. Overall, Hotel Palace is a great place to stay.

Partner

10/10

Exceptional

19 Mar 2023

MERCEDES

Lovely room with air con. Staff really helpful. Safe to walk about even at night. In easy walking distance to the town.

Leisure Family

10/10

Exceptional

18 Mar 2020

Verified traveler

The hotel stuff are very friendly and helpful. It has been in short of water for two nights after a hot day (maybe a general issue in the island). They did try to help and provided a small bucket of drinking water for us to clean the face before the water came back in the morning. The hotel is clean and quiet. The breakfast is exceptional.

Leisure Family

10/10

Exceptional

01 Mar 2020

Verified traveler

Really great place to stay, has all the comforts and cleanliness you could hope for! We will for sure come back next time we’re in Santa Cruz.

Leisure Partner

10/10

Exceptional

19 Feb 2020

Denise

Jose was excellent, he helped us get taxis, accomodated us for early breakfast, answered numerous questions. We were able to walk to restaurants, but were not in the hustle of the main tourist section. I highly recommend this hotel

Leisure Family

10/10

Exceptional

01 Feb 2020

Mary

This is a lovely hotel, located close to the Charles Darwin Centre. Jose took great pride in personally serving freshly prepared breakfast to his guests. We could avail of free water in the foyer to refill our bottles.

We were not very comfortable with the lack of privacy using the bathroom .... in our room, (Iguana) the bathroom wasn't a separate room to the bedroom

Partner

10/10

Exceptional

28 Jan 2020

Verified traveler

The property was very well maintained with good service, centrally.
It is a few blocks from the Main Street which made for a quiet stay.

Leisure Partner

10/10

Exceptional

24 Jan 2020

Robert

Walking distance, a few blocks, from many very good restaurants and activity centers. Quite neighborhood.

Leisure Friends

10/10

Exceptional

29 Dec 2019

James Allen

Great small hotel

The hotel has been remodeled and it is nicely done. Front desk Jose is awesome.

Friends_and_family Family

10/10

Exceptional

14 Dec 2019

Verified traveler

We highly recommend staying at this property for the charm, cleanliness, central location and, most importantly, the excellent hospitality. Our visit to Santa Cruz would not have been complete if we stayed anywhere else. Jose Miguel went over-and-beyond to ensure that we had the best possible time: custom-tailoring breakfast time our schedule and dietary needs, offering free bikes to ride around town, calling taxis personally on his WhatsApp. Truly, we are thankful to Jose Miguel and the team at Hotel Palace Galapagos.

Leisure Partner

10/10

Exceptional

12 Nov 2019

Jed

A really lovely experience

The hotel is a lovely small hotel, conveniently located and our room was very comfortable. But the best part about the hotel is the wonderful service- from the time we arrived and the way we were warmly greeted we were made to feel special throughout our stay- right until the time we were put into a cab for our trip to the airport. We would highly recommend this hotel.

Partner

10/10

Exceptional

28 Oct 2019

Deiadra

Perfect Home-Base in the Islands

I like small guest houses because of their attention to personal service and Hotel Palace Galapagos exceeded my expectations in many ways.

The BEST breakfast ever -- always fresh, delicious, and beautifully presented. Staff was eager to accommodate any type of food allergy or aversion; in my case, vegan and they made it so easy with several courses every morning. They even made me a breakfast sandwich to take with me when my tour left before the regular breakfast began.

My room was impeccably clean and the bed very comfortable. Hotel Palace Galapagos is perfectly located close to shops, restaurants, pier, and Darwin Research Center. All within walking distance.

In addition, staff enthusiastically helped arrange ground transportation, tours, and ferry boat tickets; he also recommended wonderful restaurants with several vegan options.

Everyone is friendly, attentive, and genuinely helpful. It is a lovely hotel, close to all kinds of activities, situated on a beautiful island with no hawkers. I strongly recommend Hotel Palace Galapagos as home-base in the Islands!

Self

10/10

Exceptional

16 Sep 2019

Tom

The owner went out of her way to makes us feel welcome. She even presented my wife with a small gift for her birthday. The room was excellent and the breakfast (and breakfast area) were great. While it seemed we were off the beaten path, the major local activities were within 5 to 15 minutes walking. My wife also liked the corner mini-mart for last minute things.

Leisure Family

10/10

Exceptional

16 Aug 2019

Humberto

The hotel is not on the shore, but all Puerto Ayora points of interest are at walking distance. On the other hand, the neighborhood is quiet. It is a new hotel with neat facilities. José Miguel is a pleasant staff member who receives his guests with a glass of fruit juice. He is indefatigable meeting the needs of his guests. The cost benefit ratio of the hotel is very attractive. The Internet is not fast, but works for essential things.

Leisure Friends

10/10

Exceptional

28 Jul 2019

Sandra

Excellent Hotel with Great Service and Location

This was an excellent hotel. The location was walking distance to the main street. The service was excellent, the hotel staff went out of their way with booking tours, information for taxis and other town information, added comfort in our rooms and daily breakfast. Our extended family is from Ecuador and we will stay again at this hotel when we return in the future.

Friends

10/10

Exceptional

04 Jun 2019

Verified traveler

Great service was provided. We were helped with an excursion to see giant tortoises and also with airport transfer.

Leisure Partner

8/10

Excellent

01 Dec 2018

Verified traveler

Staff are helpful and friendly. The room is clean but lack of basic facilities such as tea and coffee or a small table to put your tablet. The lightning is also not good as there is no bed side lamps or light switch so you have to get out of bed to switch off the light at night.

10/10

Exceptional

12 Sep 2018

François

A quick 5-10 min walk to the main street. Bicycle rental included in the stay. Staff extremely polite and helpful. Place very clean and quite pretty.

10/10

Exceptional

26 Aug 2018

Jason

It was beautiful and clean with really friendly and helpful staff

10/10

Exceptional

23 Aug 2018

Brad

Absolutely wonderful people at this hotel!! Room was great except it could have used more hot water. Overall I would definitely go back😁

Partner

10/10

Exceptional

11 Jun 2018

Verified traveler

Spent three nights in the hotel. It is a nice hotel in a quite area close to shopping and restaurants. Sonia made breakfast based on our schedule and changed menu everyday. We also get free bikes to ride around. They really tried to make our stay comfortable.

10/10

Exceptional

01 Jun 2018

Jim

Very nice hotel

8/10

Excellent

22 May 2018

Verified traveler

Lower your expectation, make your stay happier

If you Came at the bad time. Not every was working. For example, no WIFI for the entire 5 days, waited for hot water in the morning and noise and dust from street demolition work. Also, I found their room inventory was not accurate. They claimed that basic rooms were sold out and yet the hotel just had two guests while I was there. I was forced to pay for an upgraded room the last day and yet I could not upgrade room because of the room is next to the street demolition work. I ended up over paying portion of my stay. The hotel is at least 3 or more blocks from every where. If you lower your expectation, it will make your stay a lot happier. The nice and friendly services from Sonia and Jose saved my vacation. They helped me with tours booking. your expectation, it will make your stay a lot happier.

10/10

Exceptional

10 May 2018

Verified traveler

We had an excellent stay here. The room was spacious and clean. The staff members were friendly and very helpful with recommendations and booking our passage to Isabela island. We were also able to use their bicycles around town, which was nice. The area is quiet but convenient to activities. We highly recommend staying here.

10/10

Exceptional

09 Apr 2018

Amnon and Ariel

Nice Hotel, Very Personal Feel, Super Friendly

Very friendly small hotel run by a family. Rooms are nice and clean. Staff is very helpful.
Hotel is walking distance (5 min) from the water and downtown.
We recommend to communicate with hotel staff in advance since they can assist you in organizing your day-trips, boats, diving-groups, tour-guides, transportation etc.
Sonia, the owner, is available for helping you virtually 24/7: A lovely lady.
Highly Recommanded

10/10

Exceptional

03 Apr 2018

In Kwon

Best place for family trip

The hotel manager is so kind and actively helps the guests go around the area. The hotel is very cleanly maintained. The breakfast is awesome, and it is served with local fruits, fruit juice, eggs, and bread. Visitors to Galapagos may have some difficulty touring the area, but she is willing to help them out. For my family, it was a fantastic experience. The location is a bit away from the main street, Charles Darwin Ave, but not that far. I strongly recommend this hotel for family tourists.

Family

10/10

Exceptional

22 Dec 2017

Jay

Fernando the owner is the best

Fernando, the owner of the hotel, is amazing. He wants you to have an amazing experience. If you are unsure what trip to take or where to go, don't worry. Just take his advice or let him book something for you.

10/10

Exceptional

01 Dec 2017

Vincent

Comfortable Hotel with Kind and Helpful Host

The Hotel Palace Galapagos was a very comfortable hotel and Fernando, the host, was very kind and helpful. He is highly focused on being helpful and making sure you enjoy your stay. He was willing to provide plenty of advice on the best restaurants, travel agencies and experiences on the islands. He responds rapidly to any needs related to the room and the hotel facilities. I highly recommend visitors stay at this property.