AC Hotel Palacio del Carmen Autograph Collection

10/10

Exceptional

09 Dec 2025

Kelvin

Loved the historical and authentic feel of this place.
Great breakfast and service.

Leisure Partner

10/10

Exceptional

12 Nov 2025

Robert

Great hotel. Air conditioning worked well in November to keep my wife cool for sleeping. Bed was really comfy and the property was lovely. Enjoyed the delicious breakfasts and coffee as well as the dinners. The short walk to the historic center and Cathedral de Santiago was great. It rained the entire time we were there but the service, food and comfortable room made up for not being to explore as much of the town as we wanted. Excellent and friendly service. Also great on site underground parking garage. Would highly recommend staying here.

Leisure Partner

8/10

Excellent

04 Oct 2025

Simon

Pleasant location an easy walk from the centre of the city. The hotel is nice but the rooms need a refurb.

Self

10/10

Exceptional

22 Sep 2025

Mr S M

Excellent location, friendly staff, food was good and so was the room.

Partner

4/10

Poor

17 Sep 2025

Alberto López

Overpriced; got mixed feelings on quality of staff's attention. My room was not made / cleaned for two days, first day was my fault, as I left the do not disturbed sign by mistake, but second day I made sure not to leave it, left at 9 am and came back 10 pm just to find my room exactly the same.

A/C did not work well, had to open the three windows wide open.

Room is noisy, wood floor, and I can tell staff cleans the rooms as the first day I stayed long in the morning I could hear the cleaning staff moving beds and stuff on the room above me.

Our group booked three rooms, two of my friends got a courtesy Santiago cake on their rooms, which the Hotel if famous for, I did not really care about it, but when we were going out and passed by the front desk I told them that I did not get any, as a joke, and they apologized and said they were sending some so I would hae it by my return. Got to the room at night, nothing, this is what bothered me, the failure to make it right.

Breakfast was very good, and restaurant and bar staff were very cordial and attentive.

Bed was comfortable, bedsheets clean and relatively new. Plenty of hot water, boiling if you like, this is a plus.

For what I paid, I did not feel the hotel was worth it, I have stayed in better places for less $.

Not what you expect from an AC by Marriott hotel.

Leisure Friends

10/10

Exceptional

30 Aug 2025

Dany

Amazing property.

Leisure Partner

10/10

Exceptional

15 Aug 2025

Susan

Very nice hotel near Santiago's attractions. Staff was very helpful with retrieving taxis throughout stay. Use of Keurig (only with an upgraded room apparently, otherwise there's coffee service in the lobby) was nice though we could have used a kettle as well (or in lieu of). The room was very well appointed with nice touches with two doors overlooking the garden. The small metal light next to bed runs very hot (I burnt my finger) so be careful not to touch it directly to move it around (there's a small metal attachment on the lamp I didn't see in time), but even still keep children completely away from it (imo).

Leisure Partner

4/10

Poor

14 Aug 2025

DAVID

Disappointing

The pictures of the hotel do not reflect the reality. The rooms are dark and not pleasant. No shower cunicle as shower is in bath. Breakfast was o.k. nothing special.
No help with cases or luggage.
The man behind the desk was very helpful and very pleasant..

Friends_and_family Family

8/10

Excellent

29 Jul 2025

Elsa

Great location

Beautiful hotel in a great location, just a short walk to the cathedral. The staff was friendly and welcoming. The room was charming, though the bed was a bit uncomfortable and it felt a little humid. Aside from that, everything else was great and I really enjoyed my stay.

Partner

8/10

Excellent

27 Jul 2025

Nikole

Everything about the hotel was great. The only issue was that there was no coffee provided in the room

Leisure Friends

8/10

Excellent

22 Jul 2025

JUAN

Too expensive for what it is. Overall had a great stay.

Leisure Family_with_children

8/10

Excellent

17 Jul 2025

Ana

Good location. About 10 mins walking to the Santiago church. Staff was friendly and nice. Room was spacious. Parking in property is included.

Leisure Partner

4/10

Poor

13 Jul 2025

Jake

Room wasn’t available straight away even though we arrived after 3pm. Dusty rooms, dark, hair in bathtub, came back to the room to find a bug crawling in my suitcase. Just didn’t feel like a 5 star establishment. Terrible nights sleep, the noise from 5am was awful, furniture dragging, things being dropped, no soundproofing, heavy footed people upstairs. Away for 2 weeks driving across northern Spain, here for just one night and this was the most expensive per night, by far the worst. We had a small car so parking was easy, just be wary it gets busy and many people have big cars so it can be tight squeeze.

Leisure Partner

10/10

Exceptional

06 Jul 2025

Arfon

Very helpful at check-in. Room was a good size, a/c worked well and plenty of light in the bathroom. Complementary water was a nice touch. Mattress on bed was very comfortable but the bed frame squeaked when either of us turned over, my only criticism, better bed frames needed.
Breakfast was OK, warm food tended to be a bit tepid and scrambled eggs had a hard top on them due to standing under a heat lamp for too long.
Nice swimming pool although I didn’t use it
Overall a very comfortable pleasant stay.
Thank you.

10/10

Exceptional

05 Jul 2025

Jorge

Nice place to stay.

Partner

10/10

Exceptional

03 Jun 2025

Mary

Beautiful spacious room with a soaking tub. Just what I needed after walking the Camino.
Awesome breakfast too.

Friends

10/10

Exceptional

23 May 2025

Sean

Great place. Close to Cathedral.

Leisure Family

10/10

Exceptional

15 May 2025

Aile

Excellent

Leisure Family

6/10

Pleasant

12 May 2025

Barbara

Too much money for nothing special

The hotel was ok but for $400/night we expected more. Rooms were small & beds were queen size. Breakfast was the highlight and servers in the dining room were very nice. People at the front desk.- some were nice, and others had an attitude so not so muc. They weren’t able to provide a lot of information or suggestions of what to do and where to go. Bellman was very nice.

Partner

10/10

Exceptional

23 Apr 2025

Helen

Charming with beautiful garden at a quiet edge of Santiago. Would come again

Leisure Partner

10/10

Exceptional

23 Apr 2025

Jorge

Muchas gracias por sus atenciones, la propiedad es muy bonita.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Andrew

Beautiful hotel in a brilliant location. 5 mins walk to heart of Santiago

Partner

10/10

Exceptional

08 Apr 2025

Aldey

Beautiful hotel, close to everything.

Leisure Family

6/10

Pleasant

07 Apr 2025

Lena

The hotel is far from a five star property. The common areas are very nice and the restaurant had great food. The location is slightly outside the center, which makes for a quiet location. Unfortunately, the rooms are dated. The bed was rackety, the pillows hard synthetic material and the bathtub/shower builder grade cheap materials, and not that well cleaned at that. We arrived late and had a restaurant reservation, so the person at the desk suggested we leave our luggage at the desk and go eat first - a reasonable suggestion, however, in most hotels of this caliber, they would bring the luggage to your room for you. Overall, we would not stay there again.

Leisure Friends

10/10

Exceptional

30 Mar 2025

Lene

Lovely and spacious room and super friendly staff. Food in the restaurant was delicious

Partner

8/10

Excellent

24 Mar 2025

Verified traveler

Luxury with greed

Hotel was excellent. However every hotel (from simple to luxurious) has a tea or coffee setup in the room. This hotel does not. And if you make the trip down to pick up a cup of tea they charge you $3.00. That’s GREEDY.

6/10

Pleasant

13 Mar 2025

FRANCIS

O

10/10

Exceptional

13 Mar 2025

josé

Bello, facil de llegar y serca de la catedral

Leisure Family

10/10

Exceptional

11 Mar 2025

Roberto

Excellent

Leisure Family

10/10

Exceptional

07 Jan 2025

LAIDEL

Excellent hotel! The staff is incredibly friendly and professional. Highly recommended!

Family_with_children

10/10

Exceptional

31 Dec 2024

Travis

Excellent service and close to the Cathedral for easy access.

Leisure

10/10

Exceptional

10 Dec 2024

aline

Great

10/10

Exceptional

16 Nov 2024

Albert

Great

10/10

Exceptional

04 Nov 2024

sandra

Property and room was great. Staff were wonderful. Food un restaurant was outstanding. I didn’t like that the price doubled because there was a conference in town

Partner

10/10

Exceptional

24 Oct 2024

Lunguang

Breakfast buffet is very good. Hotel layout, cafe and hallway are neat. Garden will be good to relax in warm weather.

8/10

Excellent

09 Oct 2024

ALEJANDRO

Karel great help, a professional

Leisure Self

4/10

Poor

07 Oct 2024

Ramon

Good location walking distance to the cathedral. Not as advertised as a 4 star.

Leisure Partner

10/10

Exceptional

16 Sep 2024

Richard

Wonderful hotel in a quiet area but just 7 minutes walk to the amazing cathedral and square . Great room overlooking the gardens with a side view of the cathedral. Spacious room with great facilities and very comfortable bed. Staff were amazingly friendly and helpful. Great food.

Partner

10/10

Exceptional

10 Sep 2024

mulli

Good

8/10

Excellent

25 Jul 2024

Christine

Celebrations in Santiago de Compostela

Comfortable stay and free parking in Santiago de Compostela on the eve of the Apostle celebrations. Hotel was well located - slightly outside the city with a 10 min walk to the cathedral. Room was comfortable - though a bit dated.

Friends_and_family Family

6/10

Pleasant

20 Jul 2024

Jason

Property is nice enough with a good location, but for an autograph you would expect a bit more.

Partner

8/10

Excellent

18 Jul 2024

Leanne

Santiago Short Stay

We stayed for 3 nights. The hotel had an underground garage for parking. The common areas including gardens were well presented and staff helpful. The room was average size. Short walk in to the centre. The only downside was the noise from the service stairs adjacent to Room 120.

Partner

10/10

Exceptional

17 Jul 2024

Verified traveler

Excellen

Wonderful people beautiful place

Business

10/10

Exceptional

01 Jul 2024

Pablo

Excellent restaurant and drinks. Comfortable room.

Leisure Partner

10/10

Exceptional

27 Jun 2024

Maria

Great customer service and nicely maintained hotel with lots of character. Very helpful staff

Friends_and_family Family

10/10

Exceptional

05 Jun 2024

antonio

Muy bonito

Leisure Friends

8/10

Excellent

01 Jun 2024

Penny

Excellent location- intriguing/interesting historical hotel. Short walk to the town square and church.

Leisure Friends

10/10

Exceptional

31 May 2024

Howard

Excellent staff, facilities and decor

Leisure Partner

8/10

Excellent

14 May 2024

Verified traveler

A bit dated and worn but clean and friendly. Excellent breakfast.

Friends_and_family Friends

10/10

Exceptional

06 May 2024

Maribella

Good location,quiet, nice rooms

Leisure Family

8/10

Excellent

29 Apr 2024

Ingrid

We enjoyed our stay. There were a couple of touches missing for a 5 star hotel.

Leisure Family

8/10

Excellent

11 Apr 2024

Anthony

Less than 10 minutes walk from all the tourist sites yet a very quiet location right next to a peaceful river walk

Leisure Self

10/10

Exceptional

27 Mar 2024

Maximilian

Great and friendly staff. Good location. Great restaurant. Amazing service staff. Restaurant servers were amazing! Well done

Leisure Family

10/10

Exceptional

10 Mar 2024

John

Our room was beautiful and spacious with garden view, bed was very confortable, bathroom has everything you need including robes. Due to the weather we didn’t enjoy propriety grounds much, there are many restaurants nearby, and walking to Santiago de Compostela Cathedral was easy and beautiful.

Leisure Partner

10/10

Exceptional

28 Jan 2024

ALVIN

Great property close to the Cathedral but not on the noisy areas

Leisure Friends

10/10

Exceptional

12 Nov 2023

Albert

We have stayed here numerous times, and the quality of service and cleanliness has always been superb

10/10

Exceptional

24 Oct 2023

Aracely

Beautiful hotel, excellent service by the staff.

Partner

8/10

Excellent

14 Oct 2023

kamelia

It’s was in a good location, safe & clean

Leisure Friends

4/10

Poor

10 Oct 2023

Verified traveler

Overpriced property

Overall, a tired property. Exceptionally hot in the hallways. Mold in the bathroom. A broken electrical outlet that did not recharge our phones. It was not worth the money.

Partner

10/10

Exceptional

04 Oct 2023

Susan

Very nice stay after four weeks on the Camino. Highly recommend.

Leisure

10/10

Exceptional

24 Sep 2023

J Kapland

The staff was great.

10/10

Exceptional

15 Sep 2023

Anibal

Nice quality hotel in a great location to explore Santiago on foot. Very convenient to have on site parking.

Partner

10/10

Exceptional

03 Sep 2023

alexandra

Absolutely stunning hotel in great location in an old convent . Great room, swimming pool, garden and restaurants. Delightful breakfast buffet with local cuisine included in the price. What a nice surprise. Courteous staff. Recommend to every one !

Leisure

8/10

Excellent

19 Jul 2023

Eva

Lovely hotel located very central. Staff were very professional and friendly. Rooms nice, quiet and cleaned daily. Only negative would be the pool was closed during our stay.

Leisure Friends

10/10

Exceptional

07 Jul 2023

Maria R

BEST PLACE TO STAY IN SANTIAGO DE COMPOSTELA!

Exceeded my expectations in every way. Great place to stay while visiting Santiago de Compostela.

Friends_and_family Family

10/10

Exceptional

24 Jun 2023

Ian

Perfect location

Wonderful room and perfect location

Partner

10/10

Exceptional

13 May 2023

rebecca

Excellent breakfast buffet. We were upgraded to a suite, which was wonderful. Very helpful staff. Had a delicious dinner at their restaurant.

Leisure Partner

10/10

Exceptional

16 Apr 2023

Mary

Fabulous

Great hotel and restaurant!

Partner

10/10

Exceptional

10 Apr 2023

Christine

Beautiful property in the heart of Santiago. All staff were so very helpful. We loved our room with the view of the cathedral and a bonus full moon. Food was great in the bar/cafe. Couldn’t have been better.

Leisure Partner

10/10

Exceptional

07 Feb 2023

Vernon

Great Hotel and Staff

Very nice place with helpful and friendly staff. A 10 to 15 minute walk to the historic district. We didn't bother with the breakfast which did seem expensive. But a very nice hotel and highly recommend.

Partner

10/10

Exceptional

09 Jan 2023

Ana

A hidden gem in Santiago

It was a beautiful, historical location. The decir is simple but comfortable. The location is well situated and accessible to the center if historic city.
The hotel director left us a wonderful welcome letter, explaining the history of the hotel. Along with the letter we received a wonderful small “Tarta De Santiago,” the hotel’s special version of the local specialty. The staff is friendly and helpful with any request. The restaurant had a nice buffet breakfast. The dinner menu could use some daily variations.

Friends_and_family Family

10/10

Exceptional

20 Oct 2022

jaime

The hotel have enough room to install pool tables or any other activities. The hotel need to get football tv rights to see the games feom la liga

Leisure Family

10/10

Exceptional

02 Oct 2022

IDANIA

Beautifull hotel
Excellent service

10/10

Exceptional

23 Sep 2022

Hamid

It is a 5 stars hotel with excellent frontdesk staff. Friendly with welcoming smile.
It is about 10 minutes walk from the cathedral which is not too bad as you will not have to worry about loud music that can happen some nights in the main square

Leisure Friends

4/10

Poor

22 Sep 2022

Graham

Very disappointing stay, Hotel did not respond to requests made by Expedia, room allocated when arrived opposite from what I asked for and request to meet Manager to discuss never fulfilled. They did manage to wake us up later to offer a different room but too disoriented then to progress further. Dog mess reported in underground garage was not cleared up in 2 nights we stayed. Room was dated. A points Hotel aimed at high turnover guests not at all in keeping with its grand name (or pricing).

Leisure Partner

10/10

Exceptional

14 Sep 2022

Guillermo Valdes

Es un hotel muy bien ubicado con muy servicios de primera y gente muy amable en todas sus areas

Leisure Friends

2/10

Poor

29 Aug 2022

Mohammad

We didn’t enjoy our stay !

Positive : nice and friendly staff, nice view from the room.

Negative: room too noisy, couldn’t sleep at all. Anyone walking in the corridor could be heared in the room, and even from other room can be heared very loudly. No 24hours room service, it’s not a five star hotel standard at all. Maybe good 4 star.

Friends_and_family Family

10/10

Exceptional

21 Aug 2022

Pedro

Very nice hotel located in a very quiet part of town but less than 10 minute walk from Plaza de Obradoiro.
Attentive staff, not overly friendly but correct. Spacious room, nicely decorated, comfortable with sizeable bathroom. Overall a nice experience.
I wished they would have been a bit more helpful when i asked for restaurant reservations. I would expect a concierge or staff to take care of that at a 5 star hotel. They simply provided some names.

Leisure Friends

8/10

Excellent

30 May 2022

STEVEN

Convenient location, good breakfast. Parking is available.

Leisure Partner

8/10

Excellent

11 May 2022

Esteban

Good value.

Very nice. It’s just that they call themselves a 5-star hotel and it’s not. Good value though. Somehow, the decrepit furniture in the garden lounge gave us the impression that management doesn’t care. If you are driving, parking is very convenient and it’s only about a 10-minute walk to the Cathedral. We enjoyed going to dinner in modern Santiago which is very vibrant (take a taxi).

Partner

10/10

Exceptional

04 Apr 2022

Bernadette

The location of Hotel Palacio del Carmen was so convenient for us. It was a short distance to the Pilgrim's Office and the Santiago de Compostela Cathedral. The staff was extremely nice and accommodating. Bravo!

Leisure Partner

10/10

Exceptional

27 Mar 2022

Bernadette

Loved our stay here!

Leisure Partner

10/10

Exceptional

03 Dec 2021

Andrew

10 minutes from the cathedral

Friendly helpful staff

Would recommend

Leisure Partner

10/10

Exceptional

17 Nov 2021

Cynthia

Nice hotel with good onsite parking

This hotel is in an old convent and brings a unique experience. It is in a good location slightly outside of the ring road, but still an easy walk. This is a great location if you are driving - the onsite parking is a great asset. It was pretty quiet when we were there, not a lot of activity on the property. Property is clean and well maintained.

Partner

10/10

Exceptional

11 Nov 2021

Stanley

Great Hotel in Santiago de Compostela

Terrific hotel. Would highly recommend it.

Partner

10/10

Exceptional

09 Nov 2021

yvonne

Very nice hotel

It was a very good and nice hotel! really liked it!

Partner

10/10

Exceptional

15 Oct 2021

Manuel Jesus

Everything was perfect.

Leisure Family

10/10

Exceptional

06 Oct 2021

Roger

Lovely old world vibe, but don’t use Google Maps!

Wonderful old world feeling. Very quiet and peaceful — just a lovely property. The free parking in a spacious on- site underground garage was awesome. WARNING: do not use Google maps to get here — you will think you are lost. Your car navigation or looking at a map before you come, would be better choices.

Friends_and_family Friends

10/10

Exceptional

19 Jun 2021

Sonja

Lovely hotel

Very clean and comfortable rooms, friendly staff, great location

Friends_and_family Family

4/10

Poor

04 Jan 2020

Herman

It’s so mediocre. No frills. Nothing was impressive or overly comfy.

Leisure Family

10/10

Exceptional

19 Oct 2019

Shannon

Staff are very nice. Rooms are very roomy, clean and quiet. Less than a 10 minute walk to the cathedral.

Leisure Family

10/10

Exceptional

04 Oct 2019

Verified traveler

We spent a good night at hotel. Helpful staff, lovely room, pleasant grounds and short easy wall to Cathedral and old town

Leisure Partner

10/10

Exceptional

03 Oct 2019

John

Stay after the camino

We stayed here after completing the Camino. We went to use the indoor pool but it was freezing. Our stay was pleasurable otherwise.

Partner

8/10

Excellent

27 Sep 2019

Jacqueline

A pleasant stay.

This former tannnery/convent has been converted into a very comfortable hotel with ample on-site parking and a great little restaurant. The local degustation menu is highly recommended. It is a bit of a walk to the cathedral and external restaurants but nothing too troubling for the able bodied. It is located in a quiet, residential area which is ideal for those seeking a measure of tranquility. Be wary of your car’s GPS directions to this location.

Partner

10/10

Exceptional

18 Sep 2019

Lesley

Lovely hotel

Lovely hotel in an excellent location only a 10 minute walk from the cathedral. Complementary parking was a bonus. Breakfast was very good too. Staff very helpful. Would definitely recommend this hotel.

Friends_and_family Friends

6/10

Pleasant

11 Sep 2019

Verified traveler

Hotel was clean and looked very nice. Hotel staff was helpful and professional. The bath was a problem getting into. I think it has the potential to be a real risk. Breakfast was just fair.

Leisure Partner

8/10

Excellent

09 Jun 2019

Verified traveler

The hotel was a nice distance from the city centre. It was an easy walk. The staff were all efficient and friendly and helpful. The 'fitness centre did not warrant the title. One exercise bike and a few weigh5ts do not make a fitness centre. The pool was very small, very shabby and the water extremely cold. There were not always large towels available. The staff seemed surprised that anyone one wanted to swim - I do so daily. We were told we could sit in the garden accessible by the pool but there were no seats there and it is not possible to get a drink whilst out there. Although it rains there is plenty of opportunity to sit outside.

Leisure Partner

8/10

Excellent

02 Jun 2019

James

Hotel Palacio del Carmen

Charming and quiet in a good location

Friends

10/10

Exceptional

22 May 2019

Verified traveler