Universal

10/10

Exceptional

24 Jun 2026

Nereida

Excellent stay!!!

Friends

10/10

Exceptional

24 Jun 2026

Azia

Spacious and convenient

Family_with_children

6/10

Pleasant

24 Jun 2026

Nancy

I wasn't told I had to pay for parking. The building names are hard to find and the complex is huge I drove around the entire complex before I found my building. Parking was horrible and I did not always feel safe at night when I had to walk from the 2nd floor of a parking deck and all gates to my building were standing wide open. You need to be able to walk a lot in this complex. Prices were high for toiletries (Zest and VO5 only provided). Sunscreen was $18 small selection - so Instacart again. Pool area was great but out of control. Had one kid tell me after I had ask him to stop splashing me in a pool that was not that busy, very politely, at least five times that maybe I didn't belong there. I was only there for pain management (floating in a pool is the only time I can be pain free). I was just on the edge of the pool by myself. Bring your own float or use Instacart $18 to rent a float for the lazy river. Towels were provided. Complex is dated and not in the 50's Americana way they want, needs new bedding, carpeting - some halls appeared to smell like smoke still. Management was not helpful. I went to the front to get a user name and password as that wasn't provided for internet (I was there for a conference). I called on the phone and got connected to another country for 20 minutes and gave up. I inquired about the parking costs and she told me I should have read my contract as it was in there, not told at check-in and it took 1/2 hr one night to find a spot.

Self

10/10

Exceptional

24 Jun 2026

Dalia

Everything was great. The staff was friendly and helpful. Live the buses to the parks. The lazy river was excellent for little and big kids alike. Not to mention the bowling alley.

Thank you for the memories!!

Family_with_children

10/10

Exceptional

24 Jun 2026

Juan

Is amaizing, everyrhing
is good!!

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Eleanor

Very nice love the theme
Everyone there is friendly
Would stay here again

Family_with_children

10/10

Exceptional

23 Jun 2026

Anyanis

Me fascinó el hotel súper recomendado, la limpieza y confort de sus habitaciones es impecable, la calidad de la comida espectacular, en general le doy un 10/10, volvería a visitarlo sin dudas

Family_with_children

10/10

Exceptional

23 Jun 2026

Jose

front desk was amazing and property was great for my family

Family_with_children

10/10

Exceptional

23 Jun 2026

Min

Resort pools and room were clean. Shuttle to Epic Universe and early access to the parks is great!

Family_with_children

10/10

Exceptional

23 Jun 2026

melissa

The room was great, the amenities were top notch. But the staff was amazing. The shakes were the best I’ve ever had. The only 2 things I would suggest, 1 - more pillows and 2 - the comforters were a little like curtains than comfy blankets. Other than that 100% we will be back. Thanks for an amazing stay

Family_with_children

10/10

Exceptional

23 Jun 2026

Julio

Todo exelente 10/10

Family_with_children

6/10

Pleasant

23 Jun 2026

miguel

Just 👎

Family_with_children

10/10

Exceptional

23 Jun 2026

Daniel Dwain

We had great bartenders, worked to make the non alcoholic drinks very appealing for the children in our family with great excitement.
Front desk upgraded some of our party so we had joining rooms.
The buses straight to the attractions was such a plus.
Also a great gym for those who work out on vacation.
Third visit to Cabana Bay.

Family_with_children

10/10

Exceptional

22 Jun 2026

edward

Great for families and kids

Family_with_children

10/10

Exceptional

22 Jun 2026

Laurie

Very nice and clean . Helpful staff

10/10

Exceptional

22 Jun 2026

Veronica

The hotel was good. We enjoyed staying there. The only thing we didn’t like was the parking. It was difficult to find parking anywhere near our room. The staff was great and housekeeping did a wonderful job! I’d stay again.

10/10

Exceptional

22 Jun 2026

Kelli

Very happy with my stay there.

10/10

Exceptional

21 Jun 2026

Eduardo R.

Perfect place for enjoy with the family.

Family_with_children

8/10

Excellent

21 Jun 2026

Andrew

Felt like our room was not properly cleaned. There was trash sticking out from under one of the beds and the room had a smell. They offered to come reclean it quick for us but it was late at night and my kids had already fallen asleep

Family_with_children

10/10

Exceptional

21 Jun 2026

Magdalena

It was excellent and we loves it.

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Matthew

This was our first trip to Universal. We have stayed on Disney property many times prior to this so that was what we were use to. Our girls are both at an age where they wanted to conquer some more thrilling attractions. So with that being said we figured it would be best to stay on property for the bus transportation, amenities, etc.

Cons:
- Overall the staff was not friendly. They rushed you often when checking in, checking out at gift shop and diner. And again never smiling, just seemed like they were miserable.
- You have to pay for parking for each night you are staying at the resort. (Could have stayed off site for much less and drove to the parks for the same price of parking)
- The room had urine stains around the toilet on the floor.
- Closet door was off hinges and laying over.
- Rooms were much smaller than even those of all stars resorts at Disney.
- The majority of the cleaning staff seemed unfriendly. Rarely ever smiling when passing and saying hi.
- When at the pool there were two days when towels didn’t get stocked while swimming.
-The prices at the food court (Bayliner Diner) are very inflated. Do yourself a favor and eat off site or go to city walk.

Pros:
- Close enough to City Walk, Islands, and universal that you can walk. (Says 30min walk but only took us 17min)
- Two pools
- Self laundry on 3rd and 6th floor of buildings.
- Bus transportation (doesn’t run as frequently as Disney) Lines for buses can get very long at end of night.

Family_with_children

10/10

Exceptional

20 Jun 2026

MIKE

All good. Thank you

10/10

Exceptional

20 Jun 2026

Agatha

One of my favorite getaways!!!
Lazy river is fabulous & the staff is super lovely!!!!

Family

10/10

Exceptional

20 Jun 2026

Marleny

Great service and easy check in

Family_with_children

10/10

Exceptional

20 Jun 2026

dulce

Service was amazing! Everyone was very helpful! Getting to the parks was a breeze! Totally recommend!

Family_with_children

8/10

Excellent

20 Jun 2026

Luis

Be good

10/10

Exceptional

20 Jun 2026

Ivan

Amazing!!!!!!!!!!!!!!!!!!!

10/10

Exceptional

19 Jun 2026

Hildelisa

Great place to stay for vacation

Partner

8/10

Excellent

19 Jun 2026

Noe

We went for Universal Studios and loved the shuttle and early park entry. The hotel was clean and the staff fantastic. Only downside was that some of the door handles were broken or missing and the cards didn’t always work at the gates when moving between buildings. We enjoyed the lazy river and the pools.

Friends_and_family Family

6/10

Pleasant

19 Jun 2026

Stacy

Didn't like ANY of the food. Everything was overpriced, boring and bland.

Partner

8/10

Excellent

19 Jun 2026

Shawna

When doing research on places to stay this one kept showing up as “walkable” to Universal so I chose this one over others specifically to avoid long shuttle lines. Upon check-in we were told that it is walkable but is a little over a mile, and were told the shuttle is a much better option, so it wasn’t what I expected. The shuttle services did work great, and the lines were manageable so it all worked out. The common areas were fun, the restaurant food was acceptable, the staff was incredibly friendly, but the rooms were very small/tight and ours was kinda grungy.
The rooms next to us had a room service tray with a lot of uneaten food sitting outside the door for atleast a day and half before it was picked up and we saw a decent number of roaches which I know are common in the area, but I have a feeling that regularly picking up food on the ground floor might help lessen the roaches.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Jasmine

Great stay beautiful hotel

6/10

Pleasant

18 Jun 2026

Tiesha

Eggs were terrible and staff staff were rude.

Family_with_children

10/10

Exceptional

18 Jun 2026

Pablo

Everything was 👍

Self

8/10

Excellent

18 Jun 2026

Ella

Basic gym set up. Good proximity to parks. Retro themed and slightly outdated but nice pool

Self

6/10

Pleasant

17 Jun 2026

jamie

Not the 4.50 cup of coffee

Family_with_children

10/10

Exceptional

17 Jun 2026

Scott

Very clean room

Family_with_children

10/10

Exceptional

17 Jun 2026

Yasmani

Buena experiencia

10/10

Exceptional

17 Jun 2026

Christina

Great resort, great location, great trip!

Family_with_children

10/10

Exceptional

17 Jun 2026

Brandon

Huge property with a lot of amenities and things to do.

Family_with_children

10/10

Exceptional

16 Jun 2026

Hanbo

Nice pool clean toom

Family_with_children

4/10

Poor

16 Jun 2026

Maria

Lo mejor fue la piscina y el cuarto. Lo que no me gustó fue q no se como una agencia de renta de auto q se llama avis tiene una sucursal en el hotel me agregó un cargo por renta de auto q nunca se hizo y otra cosa te piden le pongas dinero a la targeta del cuarto del hotel y eso trae confucion q ni ellos mismos saben explicar cómo funciona no lo recomiendo lo q disfrutamos al final no fue agradable!!

Family_with_children

8/10

Excellent

16 Jun 2026

WILFREDO

It is very convenient as volcano bay is of walking distance. The rooms and the hotel itself are pretty. But is is overpriced.

Family_with_children

10/10

Exceptional

16 Jun 2026

Yadira

Muy bueno todo, la piscina hasta bien tarde, que te da la opción de ir al parque y después estar en el hotel, el trato maravilloso

Partner

10/10

Exceptional

16 Jun 2026

Walter

El hotel es excelente. El cuarto siempre estuvo limpio, el staff fue super amable y servicial, el desayuno, almuerzo y cena exquisitos, y las piscinas me parecieron de lo mejor, muy limpias con los lifeguard siempre al pendiente y muy divertido. 100% recomendado.

Family_with_children

8/10

Excellent

16 Jun 2026

Timothy

Great stay

Family_with_children

10/10

Exceptional

16 Jun 2026

Andria

Love staying here! Staff is amazing!

Self

8/10

Excellent

15 Jun 2026

Courtney

Lizzy was amazing! She checked on us through out the trip and made sure we settled in.

Beware of the ducks in the pool. Make sure your kids do not drink the water and wear googles.

Fun things were the nightly movie on the grass at the pool by main lobby. They had popcorn is good selection while we were there. They post in the Lobby.

The bus was very convenient for the trip as we were there for a cheer comp at universal.

Food was not terrible but very over priced. I got dinner for 3 adults and a child and it was a little over $200.. we stayed for 6 days and ordered out majority of the other days.

Starbucks is onsite which was great.

Overall stay was great. Family was happy and all had a good time!

Family_with_children

10/10

Exceptional

15 Jun 2026

Nicholas

All around excellent experience! Staff was top notch, hotel was great and amenities were worth the $!

Family_with_children

6/10

Pleasant

15 Jun 2026

Amanda

Staff was friendly. Great location and amenities. The rooms are just outdated, visible ware and tear on the beds.

Family_with_children

8/10

Excellent

15 Jun 2026

Tyler

Hotel was fun with cool vibes

Family_with_children

8/10

Excellent

15 Jun 2026

Matt

Everything was excellent.
The only downside was the long 30 minutes line and check in process. You see a lot of workers there but it seems like they are just talking to each other, not really paying attention to the line and the customer.

Family_with_children

10/10

Exceptional

15 Jun 2026

Erika

No microwave anywhere on the property. My son only eats very specific foods that are microwaved. Needless to say, he didn’t eat much on this trip.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Luis Gerardo puente

Excellent atmosphere and clean pools. The pools are open until 11 PM, and the shuttle service to the parks is very good—buses run every 10 minutes.

Family_with_children

10/10

Exceptional

14 Jun 2026

Katie

Nice pools that stay open till 11:00 and the free park shuttle make it worth it ! Oh and the free early park admission !

Family_with_children

10/10

Exceptional

14 Jun 2026

Ramon

We are a family of four and we had the best 4 day weekend in years. Great place, really fun and great ambiance

Family_with_children

10/10

Exceptional

14 Jun 2026

Roberto

A shout out to DJ Hernandez. She was one of the young ladies who took care of us as soon as we walked in to check-in. What a gem.

8/10

Excellent

14 Jun 2026

Spencer

It's the typical Orlando hotel they charge for everything

Family_with_children

8/10

Excellent

14 Jun 2026

Mariane

The room is very nice with a view to the pool. The staff members are friendly and helpful.

The Bayliner Diner could improve in terms of the quality of food.

Theres a Starbucks on site so that was greatly appreciated.

Self

6/10

Pleasant

14 Jun 2026

Paul

Great staff and amenities. Poor room maintenance and other services.

Dead roaches in room. Pleather peeling off headboards. Sheer window curtains sagging, dingy, stained, and ripped. Outlets on nightstands did not work and not fixed the entire week. Permanent stain on powder room floor.

We paid extra for a pool view in the Continental section, and received a great view of a patch of bamboo growing and a bit of a walkway. Was told we paid for a room facing the pool, and we got that so no refunds or moving of rooms. Boy we could hear the pool while we tried to sleep though. You have to purchase your own float for the lazy river. Ducks were pooping in the splash pad.

Lots of smoking around the resort outside of the designated area, despite signage prohibiting this. I literally watched an adult light up a joint and smoke it at the resort bus stop to Epic Universe while I was standing there with my kids, The smell was terrible,

Again, the staff were friendly and kind. The food and other resort amenities were great. But for the price, what we received was less than expected for a Universal affiliate hotel.

Business Family

10/10

Exceptional

14 Jun 2026

Laurie

Great stay started with Gabby at check in. Had to wait in line for about 20 minutes to get to desk. Someone brought little bottles of water to us while in line. Gabby was sweet, efficient & informative.
Our room was nice. During our stay we experienced car trouble & were assisted by Mason who was a very nice young man who went out of his way to aid us.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Mary

Todo

10/10

Exceptional

13 Jun 2026

Amy

Good location

10/10

Exceptional

13 Jun 2026

Vaneska

Excelente muy familiar my hijo le encanto sin duda volveria

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Patrick

Its a very large resort your room may be far away, like every other place in orlando. Resort is very clean pools were clean and fun. Food was ok although very expensive. Best meal was breakfast.we met 2 characters at the resort. Busses to parks was like a 5 minute ride.plenty of busses. As far as tubes for lazy river we ended up buying 2, like $14 each. They will exchange them daily and give you flat ones to take to room.
For the price its excellent, also the convenience of the busses and food and pool make it worthwhile.

Family

10/10

Exceptional

13 Jun 2026

Jemiah

Check in was easy. The staff are fun and friendly. The overall theming of the hotel really adds to the vacation relax mode. I’m excited to stay here again.

Friends

6/10

Pleasant

12 Jun 2026

Gary

Staff were very nice,

8/10

Excellent

12 Jun 2026

Daniel

Rooms are somwhat bland but your paying for the pools.

Family_with_children

10/10

Exceptional

12 Jun 2026

Samantha

Fun environment my 7 year old son had a blast and it has everything we needed and more for the entire family!

Family_with_children

10/10

Exceptional

12 Jun 2026

Dayana

El trato fue muy bueno ,el unico inconveniente fue que nunca recibi el mensaje cuando mi habitacioon estuvo lista,y el check-in lo hice temprano.Muy buena limpiaza y buen trato.

Family_with_children

8/10

Excellent

12 Jun 2026

Latoya

Overall, this was a good resort to stay at. One thing to note is that the volcano attraction that many people feature on TikTok is not actually located at this resort—it is part of the neighboring water park. If having that view is important to you, you will need to stay on that side of the property.

The resort has a diner, and the food was decent. It was a little pricey, but not unreasonable. There is also a Starbucks and vending machines on-site. If needed, there are additional dining options nearby that are easily accessible by car.

The resort is conveniently located near Disney World. During our stay, we visited Magic Kingdom. It is important to note that the resort's transportation service only provides transportation to Universal parks, not Disney parks.

There are some areas of the property that could use updating. The beds were a bit firm, and the bathrooms felt somewhat outdated. Our key card did not work at serval gates. However, overall, we had a pleasant stay. My son especially enjoyed spending time at the pool, which made the trip enjoyable for him

Friends_and_family Family

10/10

Exceptional

12 Jun 2026

Ashley

The stuff and the facility were absolutely perfect my little one had a great time!

Friends_and_family Family

10/10

Exceptional

11 Jun 2026

emily

Good hotel

Family_with_children

10/10

Exceptional

11 Jun 2026

Andrew

Ideal for family holiday with plans to access the theme parks, the early entry does help massively as well as the bus service if you didnt want to hire a car and the food options in the dinner give multiple choices to keep kids interested. We had a 4yr old and a 1yr old and the hotel helped us manage both of these with activities like the pool, bowling and the arcade. Great hotel was our 2nd visit and hope happily return anytime

Family_with_children

10/10

Exceptional

11 Jun 2026

Jason

Wonderful experience! Staff was extremely friendly and helpful. They even upgraded our room for our honeymoon!!

Partner

6/10

Pleasant

11 Jun 2026

Brenda

This resort is great for children and families not so much for two adult adults, wanting to relax. The food was delicious. The housekeeping staff was absolutely horrible. They never stopped by to clean our room and we were gone for hours during the day and we’d come back to a dirty room with no towels. The walls were paper thin you could hear everything that was going on in the room next to you the doors slamming at all hours during the day and night was absolutely ridiculous. Definitely not going back there and would not recommend it to anyone.

Friends

10/10

Exceptional

11 Jun 2026

FELICIA

My kids and I LOVED our stay! The staff, the room, the food, the atmosphere, etc.

Family_with_children

2/10

Poor

10 Jun 2026

Helen

Muy mal servicio sobre todo en el servicio no te ayudan llevar maleta no te cambian sábanas horrible

Family_with_children

10/10

Exceptional

10 Jun 2026

Lianette

We enjoyed our stay at Cabana Bay. We stayed in building 7, right next to Volcano bay entrance. Though it was further from check in, it’s still not a bad walk over to grab coffee or a snack from the diner until 11pm. We also enjoyed the pool with the lazy river, which also provides warm towels. Our room was on the 7th floor. It was spacious for the four of us, the beds were comfortable and the shower pressure was amazing!
I would say the room did need a deeper clean but nothing to be mad about. All in all, we had a great stay.

Family_with_children

6/10

Pleasant

10 Jun 2026

James

So overall it was a great time. Didn’t give much information about the different pools they had. I had trouble sleeping bc the curtains were broken and automated. So they randomly would open and close all throughout the day and night. Then trying to relax in the middle of our last day in our room to recharge. They were upgrading tvs so they woke my son and I up from our naps to install the tv. Then left and we finally got back to sleep and they knocked again to program it. So we didn’t get any time to relax bc of that. But overall it’s a cool place to stay and the pool they have is cool and it’s nice to literally walk 500ft to go to volcano bay.

Family_with_children

6/10

Pleasant

10 Jun 2026

Felix

I did not enjoy the breakfast selection.
I would not recommend the resort base on the breakfast.

Family_with_children

10/10

Exceptional

10 Jun 2026

jesus

Servicio condiciones de la propiedad excelente lo recomiendo

Family_with_children

10/10

Exceptional

10 Jun 2026

Kalub

This is going to be our go to stay when we go to Orlando. The hotel room was perfect for me and my family. And the pool stayed open till 11 o’clock. Would recommend this property to anybody that wants to go there.

Family_with_children

8/10

Excellent

10 Jun 2026

Nery

We booked two rooms and there were issues with the AC in one of them. The bathrooms were spotless and the beds were comfy.
This was a business trip so there was no time to enjoy any ammenities.

Business

10/10

Exceptional

10 Jun 2026

Jacqueline

Great resort w a lot of amenities and the Volcano Bay next door. The hotel is a bit outdated and needs to either repair or update. Overall, good experience.

Family_with_children

8/10

Excellent

10 Jun 2026

Ethan

Very good experience, just had some errors checking in. But, staff apologized and they’re very very neat and know what they’re doing

Partner

10/10

Exceptional

10 Jun 2026

Rebecca

Great location! Walk to Volcano Bay. Bus line to other parks moves very quickly. Well organized.

Family_with_children

10/10

Exceptional

10 Jun 2026

Lawren

Perfect

10/10

Exceptional

10 Jun 2026

Jordan

The amenities are fantastic for a family holiday. The frequent buses that took us to Universal were great. The atmosphere was just wonderful

Family_with_children

10/10

Exceptional

09 Jun 2026

Jonas Luke

We were a family of four on the vacation. Resort was very nice and clean. Enjoyed the variety of food at the food court, and the Shake/malt shop was great too.

Family_with_children

10/10

Exceptional

08 Jun 2026

Donna

This hotel was wonderful, we had a great room and it was very comfortable!

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Belen

Everything was great