Name: Country Inn Suites By Radisson London Ky
Address: 2035 West Hwy 192, London, 40741, US

6/10

Pleasant

01 Aug 2026

Sarah

When we arrived we learned the pool was closed and had been for a few weeks. We specifically booked this hotel for the use of the indoor pool at night with two kids, they were really excited. If we would have known before arrival, we would have booked somewhere else. The staff were really friendly and kind.

6/10

Pleasant

01 Aug 2026

Tracy

My room was clean but the overall appearance of the hotel was very poor. Dirty carpets in the hallway. Parking lot
In need of repair. Very dark and dingy looking

6/10

Pleasant

01 Aug 2026

Jennifer

Bathrooms need updating. There was mold around the tub. Little difficult to get in and out of properly.

10/10

Exceptional

27 Jul 2026

Tammy

Front desk girl was very friendly and helpful on guiding us to your hometown restaurant.

2/10

Poor

25 Jul 2026

Tori

The room wasn’t clean. We had to switch. Things were broken. It was just GROSS.

6/10

Pleasant

22 Jul 2026

Shelia

They need to get the elevator serviced/updated. Would not work for hours. The swimming pool was closed the entire time. They need to upgrade their breakfast menu.

Family_with_children

10/10

Exceptional

21 Jul 2026

Brette

Room was nice and clean when we arrived. No strange smells.

Family_with_children

10/10

Exceptional

19 Jul 2026

John

Beautiful room. I would stay there again. Several restaurants in the area. Good selection of items for breakfast. Very quiet location.

Self

10/10

Exceptional

15 Jul 2026

Michael

Great location, breakfast was good, everything was clean. You could smell the remnants of people’s pets

10/10

Exceptional

13 Jul 2026

maria

Good price, clean and comfortable hotel to stop when you’re passing through.

10/10

Exceptional

11 Jul 2026

DEBBIE

Large rooms and clean

8/10

Excellent

09 Jul 2026

Lisa

Room had plenty of space, comfortable bed and variety of pillows and was clean. This was just a late night road trip stopover for us, but I'd recommend this hotel!

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Colette

It was very clean and staff was amazing

Pet

4/10

Poor

06 Jul 2026

Gary

You have to fix the outside trash service emptying the dumpsters at 4:06am. Horrific.
Ratings did not match the hotel.

Partner

6/10

Pleasant

06 Jul 2026

Joseph

Breakfast proteins varied, front staff was dry and unfriendly, cleaning staff was friendly and helpful. Room had a dirty corner but was otherwise great. Curtains had holes. Phone had cord missing. Ac intake had door unlocked.
Had lots of hangers. Loved that under beds was blocked so we couldn't lose anything there.

Family_with_children

8/10

Excellent

06 Jul 2026

Michael

They do not freshen up your room daily. Only every three days. They do not check your towel supply daily.

Self

6/10

Pleasant

03 Jul 2026

Merle

First thing, I got room # mixed up, mine was 209, I turned around and opened room 206, people were pissed and I don't blame them. But my 209 fob opened room 206. Enough said.

10/10

Exceptional

02 Jul 2026

Beverly

Clean rooms,staff,breakfast and parking

Family

10/10

Exceptional

01 Jul 2026

Kaye

I made my reservation online, there wasn’t a place to select bringing dog, I called the hotel to give them a heads up, on bringing our dog. Upon arrival, the clerk stated she had corrected the reservation & added my dog fee on to the bill.(we knew there was a fee for dog) They put us in a room on 1st floor & close to the door where we can take the dog outside. The room was very clean, had towels for 2 & plenty of areas to charge devices. They had a chair & a desk chair in the room. Staff were so nice & easy to talk to. They welcomed my husband, myself & our dog. HIGHLY RECOMMED!!!!

Pet

6/10

Pleasant

28 Jun 2026

Robin

Needs updating but was clean

10/10

Exceptional

28 Jun 2026

Maria

Good service is the best

Family

10/10

Exceptional

28 Jun 2026

Ann

Very nice hotel for overnight with a service dog. Friendly staff and very clean. Would stay here again

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Edward

Every thing was great staff was very helpful and nice

Family

8/10

Excellent

24 Jun 2026

Karen

Wonderful breakfast clean quiet room

Partner

8/10

Excellent

19 Jun 2026

Jarrod

The staff was very friendly.

2/10

Poor

18 Jun 2026

Mayme

It was dirty socks had to be thrown away and no phone service for at least 2 weeks. Shower had snot on the wall and dirty dispensers

Family

6/10

Pleasant

16 Jun 2026

Robyn

Cleanliness of the room left a lot to be desired - I found a used bar of soap in the shower, my dog found Starbucks trash under the bed.
It is nice to have a dedicated dog area, however it is not fenced and an overflowing garbage can was in the same area.
Stairways are carpeted entry areas had not been vacuumed in an extended period of time.

Pet

2/10

Poor

16 Jun 2026

Mayme

Lazy workers, dirty floors threw away socks, shower had snot on the wall, didn’t have phone service for at least 2weeks. Paid more through Expedia than what I could have walked in and paid. Customer service wasn’t interested in my complaint.
Parking was good and sitting outside.

Family

10/10

Exceptional

12 Jun 2026

Mary

We had a very good stay. Thank you!

6/10

Pleasant

08 Jun 2026

John

Room was clean and comfortable. Ice machine did not work on our floor. Had to go from third floor to the first floor to get ice. Accessibility to the hotel was not simple, had to make a U-turn at a stop light. Hotel was noisy. We could hear room doors closing all night from several rooms down the hall. Traffic noise in parking lot was loud, especially the motorcycle that started up at 4:30 in the morning. We were on the third floor and would guess many rooms were awakened by the noise, even with a very loud air conditioner running. Breakfast was average and two of the three juice dispensers were not working. We did not feel the hotel met the typical standards of a Country Inn and Suites. Room was ok, but rest of experience was below par. I would not recommend this hotel.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Catherine

Very nice clean hotel. Amenities were nice. Breakfast was ok

Family_with_children

4/10

Poor

07 Jun 2026

Christi

Upon checking in, the staff was not very friendly. It did not feel like we were in a safe neighborhood or location. It was right by the freeway, so it was pretty noisy. We left too early for breakfast. I would not stay here again.

Family

6/10

Pleasant

03 Jun 2026

Kerry

Traveling through for the night and stay was okay. Handicap accessible room would be better with having a walk in shower vs having to climb over the tub. Breakfast was limited, beds were hard, ice maker didn't work, fridge door didn't open properly. Otherwise, location was great, right off the freeway, room was quiet.

Partner

6/10

Pleasant

01 Jun 2026

Paul

Great location. Great price. Breakfast below average.

Family

2/10

Poor

27 May 2026

Roy

breakfast was terrible. staff was always awol. we will never go back.

Partner

8/10

Excellent

18 May 2026

sudheer kumar reddy

Over all it was good, room sand furniture looked old but works fine. Breakfast was not great compared to the price paid and may be this is something someone needs to know

Self

10/10

Exceptional

16 May 2026

Brandon

Very clean and very friendly knowledgeable staff

4/10

Poor

11 May 2026

Doris

Pool was closed down. Breakfast was literally a crockpot of gravy with biscuits. Bathroom sink clogged and tub was dirty with hairs in it. Not happy!

Friends_and_family Family

6/10

Pleasant

07 May 2026

Lou Ann

Breakfast was ok. Room was clean. No reg coffee in room. Parking was good. Hard to maneuver in around a Starbucks. Bed was good. Pillows good. Staff hard to find.

Self

8/10

Excellent

07 May 2026

Christine

Great, friendly staff. Good breakfast. Loved the warm freshly baked cookies in the afternoons.
Bathroom in room could use a new caulking.

Partner

10/10

Exceptional

07 May 2026

Denise

Just used for an overnight stay and everything was great! I liked that they had two chairs in the room.

Friends_and_family Family

2/10

Poor

04 May 2026

Jacqueline

This was the filthist hotel I've been in. They made me sign a paper forcing me to pay any chargers before they would show me the room. Room 222 nasty torn carpet dingy overall, the bedding, the drapes, the carpet were totally unacceptable. There was a stench in the hotel & it was worse in the room. If an asthmatic would have to sleep in this room, they would have an ashma attach. I only saw 2 employees. One girl at the desk & another who took me to the room. They neither were pleasant because I was asking questions. Both appeared to me to be unkept.
There was also a group of people gathered outside in front of the hotel. Very loud smoking & language? I told the girl who escorted me up the elevator & to the room that there was no way we could take the room. The girl at the desk said, you know they are going to make you pay anyway!
I booked the room through Expedia.
EXPEDIA pur pressure on me to buy Assistance & Insurance through General Global. I bought it because the communication threatened to know that something was going to go the wrong way and I would need this policy to help me get out of a problem. Well, I better not get billed for anything!
What a mess! We hadn't where to
stay. It was 9:45 pm. To sleep in the car was the only thing to do!
TERRIBLE PEOPLE & TERRIBLE COMPANIES. WE ARE IN OUR 80's. Expedia is TERRIBLE!

Partner

8/10

Excellent

03 May 2026

Steven

Was pretty good. Helpful staff. Room was clean. Breakfast was good. Coffee was terrible. Like mud. Outside grounds are not very pet friendly.

Pet

10/10

Exceptional

02 May 2026

Kathy

Clean room, nice staff, breakfast was ok but not very keto friendly. Amazing parking.

10/10

Exceptional

30 Apr 2026

Josephine

Great breakfast

Partner

8/10

Excellent

29 Apr 2026

Ben

Ok

Friends

8/10

Excellent

28 Apr 2026

Edward

They didn’t seem to busy but we were placed on the 3 floor and the end of the hall. When I was younger it didn’t bother me but now at 77 it made getting to the room loading and unloading our possessions little more difficultz

Partner

6/10

Pleasant

27 Apr 2026

linda

Middle of the road property. Front desk gal was excellent on ck in.

Partner

2/10

Poor

24 Apr 2026

Steve

Absolutely disgusting room and bathroom. Pubic hair all over the toilet and hair in the shower. Will never stay here again.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Selene

Place was clean and comfortable

Family

8/10

Excellent

23 Apr 2026

Gregory

Clean, reasonably priced. Friendly, helpful staff. Good place to stay if you’re traveling with your dog. See my review from 4-16-26 for more information.

Pet

8/10

Excellent

23 Apr 2026

Gregory

This is our go-to hotel when traveling with our dog and visiting family in the area. The staff is friendly and helpful Our room was clean. It had hard surface floors since it is a pet-friendly hotel, which I like. The fixtures in the room were mostly new. The hotel is older so it is in need of renovation here and there and it is obvious they are working on it. Good to see some management that puts money into upkeep.
I didn’t have any breakfast, so I can’t speak on that. There was plenty of parking and it seemed safe.
As I said, it is our go-to place to stay when in town. I recommend it if you are traveling with your dog.

Pet

6/10

Pleasant

21 Apr 2026

Patti

THE breakfast was not ok,The housekeeping were friendly and helpful.The place need up a refresh. Children running in the halls hours of the night. I believe they put us in an area where dogs were cause they were barking. Not a pleasant stay

Friends

4/10

Poor

20 Apr 2026

Cathy

There are 4 signs on the Front Doors warning guest that for their safety the doors are locked at 11pm. I understand why as in the middle of the night during our stay vehicles pulled into the parking lot with load music playing, engines running and people going to and from the cars. Not sure what they were doing but they did not seem to have any reason to be on the property. Possibly need some security to go with the signage.

Friends

8/10

Excellent

19 Apr 2026

Sandra

Apples were not good, would suggest bananas to be added to the breakfast. Great stop with our golden retriever, exactly what we expected and needed. Thanks and see you in the fall/spring!

Pet

2/10

Poor

16 Apr 2026

Ashley

Room sheets were stained and dirty room, crumbs on pull out couch and the couch was brike. We checked out and ghe hotel receipt was cheaper than what I paid on Expedia by over $30.00, which was disheartening. Would not recommend.

Family_with_children

4/10

Poor

15 Apr 2026

Cordellya

The staff at the hotel was nice, but that was the only thing going for it. This property has not been well maintained. There was a smell in our room that was odd, one wall in our suite was covered by the dust blowing from a ceiling a/c vent, the floor was so sticky we couldn't take our shoes off without socks sticking to it, and the bathtub had a line of hardened dirt around it that was absolutely disgusting. A really deep cleaning could have greatly improved the cleanliness of the facility. Additionally, the pillows were flat and needed replacing. For breakfast, the hotel had only two \"warm\" options: bacon and premade omlets filled with peppers. If you are looking for a great place to stay, this is not it.

Family_with_children

8/10

Excellent

13 Apr 2026

Jessica

Clean and spacious room. Friendly staff. Breakfast was alright, mostly continental. They did have biscuits and gravy but the biscuits were burnt

Partner

10/10

Exceptional

08 Apr 2026

Laura

Very clean and nice breakfast!
Easy to get of and on the highway.

8/10

Excellent

05 Apr 2026

JoAnne

Nice stay. Under some construction. Ice machine broke. Had to have help using tv remote.

Partner

6/10

Pleasant

05 Apr 2026

Claudia

not impressed with this property hard to get to

Pet

8/10

Excellent

04 Apr 2026

Kristina

Our room was clean, the front desk was friendly and helpful, and overall this was a good place to sleep while traveling.

Partner

4/10

Poor

04 Apr 2026

Vickie

Hotel gives appearance of nice until you go inside. Room was very clean and I stayed 3 nights and no one cleaned my room. I actually asked for the last night and still didn’t happen. My family came over to use pool and the lights in pool were off. I went to front desk 3 times as the pool got more and more people for the fear of safety. The hotel was sold out and they basically have no staff to support the customers. I would not stay here again.

Self

2/10

Poor

04 Apr 2026

Kathleen

Both ice makers broken, sign up all over “yelling” at guests like we were children, don’t do this, don’t do that!!! Workout room awful, breakfast poor

10/10

Exceptional

03 Apr 2026

howard

Great place to stay while travelling through

Pet

6/10

Pleasant

02 Apr 2026

David

Front desk staff were not present. Morning breakfast quality was poor. Waffle batter was empty. No staff around to ask to refill.

Partner

6/10

Pleasant

29 Mar 2026

Lisa

Not great for the rate. Breakfast just okay, coffee terrible but there's a Starbucks next door. Mold in the tub. Pillows awful and bed sagged in the center. Expected more for the money.

Partner

4/10

Poor

28 Mar 2026

Cassandra

It is a pet friendly hotel and you notice it as soon as you walk in the strong smell of I guess pesticide or flea repellent and caked dog hair everywhere dogs barking all night long the furniture in the room dirty chewed up floors scratched up and everything was broken all the ice machines vending machines and the pool was broken! The odor of the flea repellent or whatever they used was so strong in the room we had to leave the door open. The elevator floor Matt’s caked in dog and cat hair, there was hairs in our “clean” towels and in the sheets. The breakfast was good but they don’t refill it so you have to get to it quick then they left the mess in the dining room area and didn’t touch it until around 2 pm had boiled eggs left out from breakfast until then.. spilled coffee food everywhere while the one staff was sitting in the breakfast area on his phone instead of cleaning and it was like that both mornings and they had boiled eggs the next day we didn’t touch them in case they were the ones left out all day the day before and reused. I usually love Courtyard hotels but I would NEVER STAY HERE AGAIN AND WOULD NOT RECOMMEND.

Family_with_children

6/10

Pleasant

28 Mar 2026

Gloria

Dirty bed covers

6/10

Pleasant

28 Mar 2026

Stephen

Not as clean as I would like and somewhat aged.

Partner

10/10

Exceptional

23 Mar 2026

Susan

Our stay was pleasant. Our only complaint is that we couldn’t watch sports channels during March Madness (what???). They didn’t have espn and other “premium” channels, the tvs would not accept casting and the staff knew it was an issue.

Pet

10/10

Exceptional

19 Mar 2026

Lisa

We really enjoyed our stay. Was traveling from Ohio to TN due to a death in the family, pulled in at 2am, warm welcome, nice clean room, spacious. Beds were comfortable!

Family

8/10

Excellent

12 Mar 2026

Deborah

We had an enjoyable stay here, though not feeling like it was exactly up to par with what I would’ve expected from them. Hotel was clean enough, and the staff was very helpful. Our first room‘s air conditioner was obnoxiously loud, but they were kind enough and quick to switch us to another room not a fan of the top sheet and bottom sheet sandwich over top of a blanket type thing so the bed felt sloppy and cheap for this particular brand of hotel. The slightly better than average beds were hard pillows were great. Breakfast was included, but the bare minimum. Great location OK for the money.

Friends_and_family Family

10/10

Exceptional

11 Mar 2026

Robert

The whole place seems cleaner than the last time very nice

4/10

Poor

09 Mar 2026

David

You get what you pay for. Not a clean place. Staff was friendly though.

10/10

Exceptional

02 Mar 2026

Shelly

Very nice pet-friendly hotel for a reasonable price.

Pet

4/10

Poor

02 Mar 2026

Amy

Both ice machines were broken and could hear door’s slamming closed all night.

Partner

4/10

Poor

01 Mar 2026

Paula

There were dirty knives on the dresser and also clothes in the drawer and dirty floors

Family

8/10

Excellent

28 Feb 2026

Ann

Spotless room, staff was friendly

Friends_and_family Friends

8/10

Excellent

27 Feb 2026

Karl

Hotel was nice and well maintained. It was a little difficult to access off a busy street with entry from only one side of the highway. The breakfast had no meats (bacon or sausage) which was a little lacking. Hotel was in a good spot near restaurants.

Family

10/10

Exceptional

27 Feb 2026

Kyle

Room was great and we had a nice selection at breakfast.

4/10

Poor

23 Feb 2026

Richard

Dog barking for 40 minutes didn’t help my review.

Self

6/10

Pleasant

21 Feb 2026

Gregory A

No working ice machines, breakfast was good, location good.

Partner

10/10

Exceptional

14 Feb 2026

kelsie

5 star as always

8/10

Excellent

13 Feb 2026

Robert Stephen

It was quiet and clean. Breakfast so so. Coffee was ugh

Leisure Family

6/10

Pleasant

10 Feb 2026

Richard

Both ice machines and soda machine were out of order. Breakfast had no fresh fruit, eggs or yogurt to names items most motels consider standard fair.
Staff were nice.

4/10

Poor

10 Feb 2026

Thomas

Room was fine. TV very difficult to navigate between stations, frustrating. Breakfast very poor…. No fruit, no pastry’s, no eggs, only biscuits and no so good gravy plus the usual waffles. Probably will not stay here again even tho I have stay here on all my business trips. Front desk was fine.

Business Self

8/10

Excellent

08 Feb 2026

Amy

Great location right off of highway. Breakfast was decent. Fridge in room was not working-small inconvenience, but overall room was decent and clean. Nice detail for us was no carpet in the room. Floor was laminate and in good condition.

Partner

6/10

Pleasant

07 Feb 2026

Bethany

The receptionist kindly upgraded our room to a suite. The suite, however, did not have either a microwave.or coffee maker that worked. Also, the TV was not set to the proper input to receive hotel channels which required a visit to the desk to get a second remote.

Leisure Friends

2/10

Poor

06 Feb 2026

Crystal

No vending machines, kept having power surges, a bottle of water was almost 4.00, breakfast was terrible, nothing stocked and the person who was suppose to be working sat in the breakfast area on his phone the whole time. Eggs were nasty and only one juice was working.

Family

4/10

Poor

03 Feb 2026

D. Mark

Room had huge hole in wall hidden by a large nightstand. Noise came up through the wall, like slamming doors. The Lobby and Breakfast areas were frigid and staff didnt seem to give one hoot. Food was cold 2 minutes after placing on plate. Overpriced for what you get!!!

Leisure Family

8/10

Excellent

02 Feb 2026

Kandi

Very friendly staff, clean room and good breakfast.

Partner

8/10

Excellent

31 Jan 2026

Rick

Room was fine. Staff fine

Leisure Family

10/10

Exceptional

27 Jan 2026

Rusvel

Bien todo

10/10

Exceptional

18 Jan 2026

Paul

Room was super clean. Nice location right off the highway with multiple restaurants real close. Simple but nice breakfast. It was kept well stocked and clean. Staff was very friendly and helpful. We will definitely stay there again when we travel South. I recommend this hotel.

Leisure Family

10/10

Exceptional

13 Jan 2026

Frank

Stayed one night and we were very happy with our choice to stay here. Room & the entire business was very clean. Parking lot well lit & clean, lots of areas to park. Breakfast was good, had fresh items to choose from and well stocked. Besides the typical waffle maker, there was hot biscuits, patty sausage, hard boiled eggs, pastry's, muffins, bread, cereal, juice, coffee & tea. I think there was fruit too. Something for everyone, much better selections than other places we have stayed. Had a very hard time hearing & communicating with the clerk due to the plastic shield at the desk. Could barely hear her but we managed. Check in/check out easy. Room supplied with nice towels, enough for 2 of us. Very happy with everything and will stop here again if in the area.

Leisure Partner

8/10

Excellent

12 Jan 2026

Frank

The only thing I did NOT like about check in is I could NOT hear the clerk behind the counter with the germ barrier wall in place. Check in was fine, friendly clerk. Property inside & outside was clean. Room was very nice. Spacious, clean, nice bath towels. Breakfast was ok. Had the typical waffles. Biscuits and sausage but no gravy, eggs or potatoes. Nice variety of muffins, danish, bread for toast. Area clean. Water for tea wasn't hot but microwave available to heat up. Parking was plentiful and the lot was clean. Would definitely stay here again.

Leisure Partner

6/10

Pleasant

08 Jan 2026

Jim

Nice clean room, breakfast was just ok. It is very loud, was woken up both days very early. The fridge in the room froze everything I put in there even after I turned it down.

6/10

Pleasant

04 Jan 2026

Genesis

Was cool in the break room, and the break fast don't like. It's expensive for what they offer.

Leisure Family

10/10

Exceptional

04 Jan 2026

Douglas

All ok

Leisure Partner