Name: Comfort Suites (London)
Address: 1918 West Hwy. 192 By Pass, London, 40741, US

10/10

Exceptional

26 Jul 2026

Fred

Very nice and responsive management.

6/10

Pleasant

18 Jul 2026

Torrey

The smell of the entire place was dissatisfying which then put a bad vibe for my family, causing them to point everything out that was off.. the hall carpet was very dirty. Place is under some construction but the side doors of the building had no locks allowing anyone to enter. along with a bunch of ants crawling inside the building.. extension cords ran across the floor at 9pm with no workers around. Back parking was all that was left for us. Kids pointed out all the shopping carts with garbage in them. As for the room it was clearly just remodeled. 1 piece of tile was laying off the wall. All bathroom light switches were installed upside down. With my wife and kids on high alert they pointed out the stains on the sheets along with some long hairs!! Thank fully no bugs were spotted in our room or we might have been leaving! Breakfast was good.

Family_with_children

8/10

Excellent

02 Jul 2026

Yovanis

Pretty good for the price

4/10

Poor

29 Jun 2026

Brandon

Place was terribly dirty. Pool was out of service and the entire place had a musty smell. Thought about leaving and finding another place but after 18 hours of driving I just decided to deal with it.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Wendy

Very nice room, very clean and a good breakfast.
Great place to stay off of I-75 when doing a road trip up and down.

Family

2/10

Poor

31 May 2026

Hunter

All around a terrible experience
Upon arrival the assistant manager checked us in and didn’t care to get off of a personal phone call while doing so
We were here for an event so prices were high everywhere but we spent $190 a night for the room
The A/C unit was extremely loud all night long and never got the room very cool, the tub for the shower wouldn’t drain, and the room needed a better cleaning job
The next two days while we were at our event there was no “do not disturb” sign in our room, so the cleaning service came in. Both days the only thing that was done was the AC unit was turned completely off and the room was 85+ degrees when we returned. We have a 4 month old baby with us and this made it miserable as it took the unit at least 6 hours to cool the room back off
When I went down to talk to the assistant manager about this, she again didn’t care to get off of her personal phone call and didn’t offer to do any action about it other than “I’ll try to figure out who it was”
I would expect substantially more out of a 50 dollar hotel much less 200 a night, absolutely unacceptable

Family_with_children

10/10

Exceptional

24 May 2026

Delilah

the pictures look just like the place , it’s clean quiet and very nice. sometimes you get to the hotel and it’s nothing like you imagined or was shown in photos but the comfort inn suites is exactly as I thought!!

Partner

10/10

Exceptional

12 May 2026

Debra

Breakfast great. Room quiet and clean.

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Lindsey

The breakfast was good.

10/10

Exceptional

06 Apr 2026

Daniel

Very comfortable stay in all aspects.

Partner

2/10

Poor

04 Apr 2026

Tina

Some sort of blood stain on the pull out couch. Food was found in the microwave when we went to put something in there to warm up.

Family_with_children

6/10

Pleasant

28 Mar 2026

Scott

Ok

Family_with_children

6/10

Pleasant

23 Mar 2026

Dustin

Pool area was ok, needed to have more chlorine to keep it cleaner. The room floors were sticky and dirty. There wasnt any extra blankets in the rooms so my husband ended up having to walk down to the front desk after trying to call down twice. The breakfast was alright, although the drink machine was broken. The area outside was outdated and needed some TLC.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

pranaykumar

Good parking

Family

10/10

Exceptional

21 Mar 2026

Linda

Room was clean and comfortable. Very good location.

Self

2/10

Poor

18 Mar 2026

Diana

Pool dirty and pool heater broken. Safety board for injuries at pool was an old wooden board with splinters. Some things were updated but other things old and dirty. Dead plants by the pool. Doors and elevator walls old and/or dirty. Hallway smelled horrible like old shrimp as if someone cooking in a room. Bathtub stained. Some things looked updated like the carpet in halls and lobby itself was nice.

Family_with_children

8/10

Excellent

10 Feb 2026

Laura

Room and bathroom were clean— both times I was at the desk (for check in and check out) I had to wait because they had “stepped away”. It was a bit inconvenient with my arms full of luggage. Breakfast was pretty solid, typical of a hotel breakfast, but breakfast staff was super friendly. Lastly, not sure if it was the location of my room, I was the last door on the hall, but multiple times in the early morning I heard doors slamming and loud noises in general— maybe because I was by the stairwell, but this did affect my sleep during the night.

Business Self

10/10

Exceptional

21 Jan 2026

Larry

Overall the hotel is very contemporary and clean.

Leisure Family

4/10

Poor

04 Jan 2026

Nicholas

Pool was closed. So much trash outside the hotel. Trash from previous person was still in the room. Staff member had a headphone in his ear talking to someone while checking us in. He was mumbling to the point where we would have him repeat information. Laundry was being done in the middle of the night. Our room was right across from it plus the ice machine.

Leisure Partner

10/10

Exceptional

29 Dec 2025

John T

We have stayed at this motel before. They have updated and remodeled everything. Our room looked great.

Partner

8/10

Excellent

19 Dec 2025

James

The staff was nice but the rooms looked tired and not as nice but was very quiet

Leisure Family

8/10

Excellent

12 Dec 2025

Michele

Yes

Friends_and_family Family

10/10

Exceptional

29 Nov 2025

Dave

Great stop

Leisure Partner

8/10

Excellent

28 Nov 2025

Brenda

All the staff are extremely kind.
Breakfast was good, but I think it would’ve been better served in the larger area, not in the makeshift room:( the bed was actually comfortable! Pool area was a little sad but I know they’re doing renovations!

Leisure Family_with_children

10/10

Exceptional

24 Nov 2025

Lee

Nice place

Leisure Family

2/10

Poor

22 Nov 2025

Layne

The room was not wheelchair accessible as requested - nor did it have the beds requested (it had one king rather than the two queens we reserved). The person at the desk threatened to call the police on us when we disputed the reservation.

Business

8/10

Excellent

21 Nov 2025

Dolores

Good variety but buffet breakfast items were not hot.

Self

10/10

Exceptional

18 Nov 2025

Tina

Room was clean and comfy

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Martin

great for a quick overnight stay

10/10

Exceptional

09 Oct 2025

James

Clean room, friendly staff

Leisure Family

10/10

Exceptional

04 Oct 2025

Wayne

The renno was TERRIBLE!!! Obviously bid to the Lowest contractor!!! They didn't change the ugly brown doors. The tile and bath fittings \"fit n finish\" was ridiculously off. Drawers rubbing walls, switches upside down. The surroundings were a mess, I mean they were still mid renno but if you're a working business, maybe hire a contractor who understands that the public, aka paying customers, will be in the facility? We didn't go into the pool area, but from outside looking in, it was not appealing. Staff was helpful and kind but that's the only good thing I have to say at this time.

10/10

Exceptional

29 Sep 2025

Vanessa

Parking was a little tough but everything else was great.

Leisure Family

10/10

Exceptional

12 Sep 2025

Debra

They were doing some remodeling at this location. Our room was very nice ! Front desk staff very friendly and helpful.
Would stay here again.

Leisure Partner

4/10

Poor

09 Sep 2025

Sandra

The room was clean but the noise was terrible. They are obviously remodeling (which i wasnt aware b4hand) and they drilled and banged way after dark when all we wanted was some rest from driving 22 hrs. Im very disappointed as we didnt even stay the whole night.

Partner

4/10

Poor

08 Sep 2025

Wende

Did not know they were under a total renovation. We would have stayed at a different hotel in the location.

2/10

Poor

04 Sep 2025

Daniel

Nope

Catastrophe. Lobby under construction. Stink everywhere. No breakfast bar as Idicated . Beds..... should have slept on the floor. Shame on you hotels. Com. Should have done your homework. Never coming back here and truly questioning the integrity of hotels com and also an Expedia derivative.

Partner

6/10

Pleasant

23 Aug 2025

Rick

Hotel under renovation 1st floor rather dusty from drywall work and replacing floor tile. People were very friendly

Friends_and_family Family

6/10

Pleasant

06 Aug 2025

Lori

I was not aware ahead of time that they were doing construction within the building. So, it was very dusty all around (including where food was being served) and the noisy work would start as early as 7 am. The staff was fine. They seemed pleasant enough. They just didn't speak much while assisting you, very quiet. Bed was comfy and room looked nicely updated. However, it was like the room wasn't finished. We had no dresser or anywhere to put our clothing. And although the phone shelf was a nice touch, it should've been placed by the bed. We also had no toilet paper when we checked in but was able to get some with no issues.

Leisure Family

10/10

Exceptional

30 Jul 2025

Jacob and Patricia

Staff excellent and was quick in getting extra blankets for our room. Property is clean. They are renovating but they made sure our room was on a different floor to not have the noise of renovation. Would stay again

Leisure Family

6/10

Pleasant

14 Jul 2025

Michael

This hotel was listed as no pets ,but the room across from me had two barking dogs that woke me several times. The young man at the desk was uncaring and rude. Very limited breakfast.
I won’t stay here again.

Business Partner

6/10

Pleasant

24 Jun 2025

Christopher

Undergoing a much needed renovation. Room was fine, but the common areas are very worn. Breakfast was surprisingly good.

6/10

Pleasant

07 Jun 2025

Carla

This hotel is in dire need of a remodel. But the construction noise indicates they are possibly in the process of that. The lobby had holes in the floor. No one was at the desk when I arrived at 3:00 pm. I had to wait almost 15 minutes to check in. The room smelled musty. There was dust everywhere in the room and food wrappers on the floor near the bed. The desk chair was broken. The bathroom was clean. The bedspread was stained

Self

8/10

Excellent

01 Jun 2025

Jane

Overall everything was good. The breakfast was really nice. The staff was friendly. The amenities were also very good.

Leisure Partner

6/10

Pleasant

26 May 2025

Teresa

The 2nd floor was being renovated, so it was loud and messy. Also, lots of building materials were laying outside. The bottom floor had not been updated. The halls smelled so bad. I don't know if there were bedbugs, but I had welts on my legs and back.

Leisure Partner

10/10

Exceptional

25 May 2025

Adam

This particular hotel was collecting donations for all the tornado victims in London Kentucky and surrounding areas. Locals were bringing in meals for those staying at the Hotel who lost their homes. This felt personal and we enjoyed our stay. The employees were very friendly and helpful

Leisure Family

6/10

Pleasant

19 May 2025

Robert

The carpets had a bad smell and the property was under construction.

Leisure Family

2/10

Poor

03 May 2025

Ann

It was under construction without our knowledge until we arrived. The crew worked late hours and through the weekend so we couldn’t get rest. The pool water was green. We have picture.

Leisure Family

6/10

Pleasant

07 Apr 2025

Frances

Everything was great but I got the room bc I thought you guys had a nice pool and I end up paying same price pool shut down

Friends_and_family Friends

10/10

Exceptional

06 Apr 2025

Ricky L

Staff was over the top wonderful. Thank you

8/10

Excellent

05 Apr 2025

Sherry

They were renovating so, it was a little messy. Our room was okay. The bathroom tile was missing pieces of grout, so it wasn't great to walk on and the toilet wouldn’t stop running. The beds were comfortable and we had a nice seating area.

The breakfast area was very clean and the food was good.

Leisure Partner

2/10

Poor

03 Apr 2025

Michelle

I have a video of piled up disgusting mattresses on the side of the hotel, open doors on the floor, doors off the hinges and leaning on the walls, with major construction and a strong smell of the Middle East. Gross. Run. Not safe!!!

Business Self

2/10

Poor

01 Apr 2025

Staycee

This is the first time we have had an issue with Comfort Suites. The London KY location demonstrated poor service, lack of respect for customer, and did not honor our reservation details.

Leisure Family

6/10

Pleasant

28 Mar 2025

Kerri

Decent hotel but could use some updating.

4/10

Poor

26 Mar 2025

Stephanie

We booked this hotel because it had an indoor pool for the kids. The pool ended up being out of order when we got there. The hotel room was dirty and gross.

8/10

Excellent

20 Mar 2025

Jose

Good breakfast, parking, staff attention

Business Self

2/10

Poor

14 Mar 2025

christopher

I was very upset to find the swimming pool out of order. We travelled 13 hours with kids and arrived here to find the pool closed. There was many cheaper hotels in the area with a pool but wanted to use this one .

Leisure Family_with_children

10/10

Exceptional

10 Mar 2025

Sue

Very nice place. They were in the middle of updating so I'm sure it will be better.

Leisure Partner

4/10

Poor

02 Mar 2025

Joe

Pool was broken, signs of water damage and structural settlement throughout the building (cracked drywall, wavy floors, water stains), ongoing renovation mess not contained, our suite door didn't latch and shower was so moldy I couldn't imagine going in it. Really regretted booking this hotel and would never go here again. Disgusting and potentially unsafe.

Leisure Family_with_children

4/10

Poor

27 Jan 2025

Dorothy

Mold in the shower, hallways were cold and breakfast was minimal.

Leisure Family

6/10

Pleasant

24 Jan 2025

Norbert

Good for highway overnight

Budget inn with typical pealing wall paper and dirty grout.
Bed was clean and comfortable. Breakfast average (some fresh fruit, the rest was all processed). Breakfast area was clean. Plenty of parking, easy access to highway.

Self

8/10

Excellent

22 Jan 2025

Jack

Nice comfortable room. Great value. Bathroom needed a little attention.

Leisure Family

2/10

Poor

10 Jan 2025

Katie

The lobby smells like vomit, mold in rooms

Comfort Suites should be ashamed to have their name on this hotel. It is so dirty and grimy. Fixtures are falling off walls and ceilings. There is mold in the bathroom- not just the tub but on the walls and corners of the ceiling. Black mold. The beds are old school just uncomfortable mattresses from 1994. You can feel the springs. Things are just falling apart. The hall on the second floor is hard to describe. Other than filthy it is uneven and you can feel the boards moving beneath the carpet. There is a terrible smell. The pool had cigarette butts in it (see photos). The chairs at the pool have been torn apart by mice. (See photos). There was no where to sit and watch my kids swim that wasn’t destroyed. The paint and wallpaper are peeling all over the place and water damage down the walls of the room. We actually stayed in two different rooms in one night because the first one was so gross. The second is just as bad, but add in a door handle to the room next door that just falls off and a broken lamp shade, along with a mysterious white substance all over the couch and table. I will give them credit that there was less black mold in this one (pictured). I wish I had gotten photos of the black mold in 202. That was a doozie. They also gave us no warning that they are doing heavy construction on the floor above us. At 8:00 it was still going on. After the construction was done we got to listen to loud music and grown men hanging around outside our door speak loudly.

Friends_and_family Family

8/10

Excellent

27 Dec 2024

Christopher

Very convenient and cheap and clean.. it needs updating which they are doing as of now.. i would give 5 across the board once it gets renovated

Leisure Family

6/10

Pleasant

21 Nov 2024

William

The shower stall appeared to have black mold along the base of the entry. There was a discarded muffin wrapper on the floor of the suite area. Advertised as having restaurant, thankfully there is a Mexican within walking distance.

10/10

Exceptional

17 Nov 2024

Rebecca

Perfect stay! Really clean room and friendly staff

Leisure Friends

10/10

Exceptional

17 Nov 2024

Krista

Hotel is under construction so is going to be really good soon. But staff was exceptional, breakfast was wonderful, love the spacious suite. Pull out could be more comfortable though. Thinking the renovation will take care of that

Leisure Family

10/10

Exceptional

08 Nov 2024

Jerome

The evening manager is very polite and helpful,

8/10

Excellent

02 Nov 2024

Paul

Perfect property for I-75 travel

Needed a place along I-75 going from Georgia to Ohio. This hotel was in the perfect location. This property itself was perfect. The room was clean and comfortable, the parking lot (despite much of it being marked off as they painted the exterior) was ample, and the breakfast was typical. Very easy on and off highway access.

One disappointment was the advertised \"EV charging\" availability. In the end, it was a single tesla charger (not compatible with non-tesla cars) and blocked in by the overnight painting truck.

Having said that, the desk agent went above and beyond to help us tap into a 110 volt outlet, so our trickle charger could add a few miles overnight. She gets five stars!!!

We would definitely stay here again but would not rely on their \"EV charging\" availability.

Partner

4/10

Poor

25 Oct 2024

Nicholas

The place is in poor condition. Access is very strange. As always, comfort inn has good breakfast. But I have never stayed in one of their facilities that I would rate so poorly. Everything in this hotel needs repair! On that note, we thoroughly enjoyed the area

Leisure Partner

4/10

Poor

23 Oct 2024

Karl

This is an old property and it shows. The first room we were given stunk. Of what we couldn’t quite figure out. Second room was tolerable. Vanity in the bathroom was so high I had trouble getting my face over the sink. (I’m 6 ft.) Caulking around the bathtub was mottled with black. Floor in the room was uneven. The exterior is being renovated but it is like putting lipstick on a pig.

10/10

Exceptional

21 Oct 2024

Karen

friendly, safe, quiet, easy parking -- tho outside parking lot construction. very satisfying

Business Self

6/10

Pleasant

04 Aug 2024

Lori

Unfortunately the location wasn't the cleanest. The carpet up the stairs had food on it for the entire time we were there; obviously not getting cleaned. Our key to the room didnt work properly-we had to \"finagle\" it to work every time. When our rooms were 'cleaned', our beds were never made. And the floors were like being in a funhouse. But the people were nice and the area was nice.

Leisure Family

10/10

Exceptional

01 Aug 2024

Aaron

Have stayed here a lot over the past few weeks for travel, always been what I’ve expected 👍 nothing too much more but certainly no less. Always a good stay, quite and convenient to the areas main drag!

Business Self

6/10

Pleasant

30 Jul 2024

Alan

Building was old and dark. Bed was good. Breakfast was pretty good.

6/10

Pleasant

29 Jul 2024

Nathan

walls were quiet but the ceilings were paper thin...

Leisure Family_with_children

8/10

Excellent

19 Jul 2024

Larry

Unfortunately we had some guests above us that were very noisy.

Leisure Partner

8/10

Excellent

14 Jul 2024

Keith

Hotel Condition 7/14/2024

very nice hotel and room was more than adequate.
Only negative to mention is the pool water/pool sides were not the cleanest.

Partner

10/10

Exceptional

16 Jun 2024

David

Everything was ok except the room had a musty smell

Leisure Self

10/10

Exceptional

30 May 2024

Samantha

It felt very safe and was quiet. Accommodating to having a trailer to park safely.

Leisure Family

6/10

Pleasant

23 May 2024

Moe

The Jacuzzi wasn't working inside the room, other than that its not that bad

Business Self

8/10

Excellent

10 May 2024

Charles

Service great, noted there needs to be some updating

Friends_and_family Friends

10/10

Exceptional

06 May 2024

Raymond

Very quiet to sleep

Leisure Partner

4/10

Poor

27 Apr 2024

Veronika pokomandy

Mold in bathtub. Wallpaper peeling in bathroom. Throw pillow sized pillows to sleep with , they are not full size NORMAL. Smell of bleach everywhere. It said restaurant and bar in hotel, misleading, there is not, its across the parking lot.

Partner

2/10

Poor

05 Apr 2024

Laurie

It smelled of water damage when you walked into building. The bathroom attached to our room smelled of marijuana and cigarettes. And in the morning we found a German roach crawling on tv stand

Leisure Family

2/10

Poor

05 Apr 2024

Patrick

DIRTY AND DILAPIDATED. Toilet broken. Drapes falling down, door handles loose. Counter lifts entirely off the support. Holes in the floor. Mold. Overall disgusting. The worst I’ve ever seen. I am not sure how this place has not been shut down for being uninhabitable.

Leisure Family

4/10

Poor

31 Mar 2024

Verified traveler

Dirty hotel in poor condition

I felt like I was in a poor foreign country quality hotel. Black mold on the walls, large gap under room door, I could put my toes into hallway, chipped floor tiles in bathroom, water damage on ceiling and walls, white stains on wall, carpets sofa. No security in place, walk in whichever exterior door without a key. Only plus was the pool being large and warm, bed and bedding was comfortable. The bedding, however, smelled musty. Breakfast was decent, not much variety. There was candy and other things under the bed and sofa. The gap under the door allowed for the marijuana smell in the hallway to creep into my room. It was an educational moment for me as a parent to teach the kids about pot. The bathroom had different shades of mold, I have a number of pictures but cannot upload for some reason. Toilet seat was high and I could swing my feet off the floor, which I guess was a cute memory from childhood... Overall, I would not recommend this place to anyone wanting to be safe or healthy. $40 worth night

Friends_and_family Family

10/10

Exceptional

18 Mar 2024

Cyndi

We had a wonderful stay. The breakfast was good and filling. The inside pool was okay. A little chilly for the kids but that did not stop them. Need more seating and maybe some floatation toys for kids. Housekeeping was wonderful. Stocked what we needed and left us be when we wanted. There a choices of restaurants you can easily walk to and a gas station for last minute snacks. Pretty quiet too.

Friends_and_family Family

4/10

Poor

14 Mar 2024

Ryan

Definitely had a smell in the lobby, and the shower was moldy

Leisure Family_with_children

8/10

Excellent

13 Mar 2024

John

Everything good. Probably due for room to be refurbished.

Leisure Partner

6/10

Pleasant

11 Mar 2024

Michelle

Overnight

Had a dirty towel in the bathroom as well as soap leftover. The pillows were awful! We had a burnt out lightbulb that was left as well. The staff was fine, as was the breakfast. But, things could have been cleaner

Friends_and_family Family

10/10

Exceptional

19 Feb 2024

Angela

Would Definitely stay again and will recommend

Leisure Family

6/10

Pleasant

18 Feb 2024

rolando

The BLDG was old and needs an update. Staff was great. the unsafe part was Vehicle rolling into the parking lot and just sitting there and as soon as I move my vehicle it left too. So did I just prevent something we will never know. Needs security or something.

Business_and_leisure Family

6/10

Pleasant

09 Feb 2024

Timothy

Lacking in maintenance of the room and facility

Leisure Partner

8/10

Excellent

13 Jan 2024

Mary

Good

Good value for price… overall the cleanliness was good & it was comfortable. Definitely needs some upgrades/maintenance/cosmetic improvements & breakfast needs to be switched up during the week bc ya get tired eating same over & over everyday (egg & sausage). However for the price it was worth it.

Friends_and_family Family

4/10

Poor

03 Jan 2024

Verified traveler

Gross

Very disappointed! Walking in the hotel it looks to be in decent condition, but the rooms are filthy. Carpets are covered in stains and grime, mold in the shower, the heat stank horribly, stain on comforter, fridge smelled and made an annoying buzzing sound, walls are literally peeling apart, dresser drawers were falling apart. The bed skirt was all stained and had crusty white residue dripping down it! Absolutely disgusting.

Friends_and_family Family

10/10

Exceptional

30 Dec 2023

Judith

Everything was wonderful but the cookies were out of a cheap package instead of freshly baked

Leisure Partner

8/10

Excellent

29 Dec 2023

George

Family vacation. Pool operating but heater was broken. Children very disappointed. Breakfast not adequate. Staff very friendly.

Leisure Family

8/10

Excellent

15 Dec 2023

Harold

Room was clean. Staff was friendly and courteous. Pool was out of order, but arrangements were made to access a partner hotel pool. A foul odor would emanate from the bathroom sink drain if left open.

Leisure Family

8/10

Excellent

09 Dec 2023

Jamila

Property could use some TLC. Wall paper was falling off and bathroom looked like it hadn’t been kept up.

Leisure Family_with_children

6/10

Pleasant

05 Dec 2023

Verified traveler

Meh

For what I paid, I was expecting a little more. The bed was fairly comfortable; but shoved in a space so tightly, i had to shimmy sideways to get to the side that was right on top of the air conditioner unit. The freezer part of the refrigerator was taken up by a solid block of ice; so completely unusable. The facial tissue was in a broken container and felt like sandpaper.

Partner