Name: Quality Inn London Area
Address: 400 Gop Street, London, 40741, US

2/10

Poor

20 Jul 2026

Sonia

Unfortunately, the motel room was dilapidated and filthy. The microwave didn't work, the furniture was all torn up and nasty, and the blow dryer sparked and caught on fire. The only positive I can say is that the bed was comfortable and the towels were nice. The owner was there and he reimbursed me for my room.

Self

2/10

Poor

04 Jul 2026

Kysha

The pool and hot tub were ok but my cable didnt work nor the fridge

6/10

Pleasant

28 Jun 2026

Megan

Hotel was fairly clean, was patched damage it the room and bathroom that didn't even get painted. We lost the TV at 11:30 pm and couldn't watch it anymore so was forced to go to bed. Pillows were really small and went flat. People outside were pretty loud threw out the night.

Friends_and_family Family

2/10

Poor

27 Jun 2026

Brian

The pool steps have a huge spot of broken concrete. So dangerous. The door to our room was broke so we had to swipe the card, pull the handle and kick the bottom door then it would open. We paid for a room with a jacuzzi tub In the room and didn’t get it. They were all sold out. Hot tub needed a lot more water in it. Do not go by the pictures of the room you want to pay for. You won’t get it. Staff was friendly. No towels in the pool, hot tub area. The hotel staff brought us 2. We did not eat the breakfast. Was kind of afraid to after my husband seen the ice bin.

Pet

2/10

Poor

24 Jun 2026

Emily

If I could give a 0 star, I would. This hotel was gross. The room smelled heavily of cigarette smoke even though we had requested a non smoking room. The bed sheets were dirty and the carpet had not been cleaned. Absolutely disgusting. We left about 10 minutes after entering the room. We did not stay here.

Partner

8/10

Excellent

19 Jun 2026

Jessica

Overall stay was good, the staff was helpful

Friends_and_family Family

4/10

Poor

15 Jun 2026

Becky

Room had been flooded, couldnt close bathroom door bottom all rotten, smelled very mildew, not clean, coffee maker & coffee packets were not made for each other. Not a nice place

Partner

10/10

Exceptional

14 Jun 2026

Marissa

Very friendly staff. Clean room. No loud noises.

Partner

6/10

Pleasant

07 Jun 2026

Victoria

Pool was nasty and people lived there lots of kids knocking on doors for no reason late night

Family_with_children

8/10

Excellent

03 Jun 2026

Linda

A bit of an older inn but rooms, while dated, were clean and comfortable. Staff was friendly. Location was convenient. Good price!

Friends_and_family Family

6/10

Pleasant

21 May 2026

Karen

Asked for towels never got them. Asked again never got them. Finally the next night went back to ask for towels for 4 of us was given 2 rags and 2 towels. Guess there thought we should share

Friends_and_family Family

4/10

Poor

19 May 2026

Bryan Scott

Lynn, the desk person was wonderful and helpful, especially when the first door room key didn't work nor the tv remote. The breakfast that I found was the waffle, usual white bread/bagel and the usual blueberry muffin. The property is old and needs updating.

Self

6/10

Pleasant

04 May 2026

Wendy

Its ok place hot tub was warm pool was dirty .the room was ok bed was very uncomfortable. Peace quite.

Partner

6/10

Pleasant

02 May 2026

Brooklyn

After driving for 7 hours we arrived around 2am, when we walked in there was no one at the front desk to greet us. There was a sitting area with the tv on and what looked like blankets and food. After about 5 mins, a lady came from the back. She wasn’t rude but not pleasant either really, just kind of there. Be aware they charge a $40 incidental fee, which I was not aware of at the time of booking. It does not state that anywhere when booking. When we got in our room, it smelled nice but after upon looking more, the room was in horrible condition. Broken drawers, burn holes in the blankets, the shower curtain was stained, exposed wires & the TV would NOT turn on. My husband messed with it for about 15 mins and we finally got it to turn on but no channels. Considering it was almost 3am this point we gave up & went to sleep. That’s when we seen a ROACH on the dresser! At that point we decided we were gone! I informed the front desk & she stated I’d get the incidental fee back in 24/72 hours! I want the entire thing refunded! Just horrible.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Eva

They are rude and unprofessional! The place is nasty and run down. The breakfast sucks. The pool and hot tub was needing a good cleaning and good luck on extra towels and rags! They won’t do the laundry because so many was coming and getting new and not reusing the ones in there room which is what they expect you to do. Most good motels have plenty but not this one! We was constantly watched just because we had 5 teenage girls and two of them was actually just coming to hang out. They left and the next morning they was trying to keep my depot just because they accused me of keeping the 2 extra teens over night and we didn’t! She was rude and disrespectful and highly unprofessional. She accused me of having a party there and I didn’t. The people that actually had a party was having pretty heated argument with another person staying there because of his teens was knocking on doors and running off. They was outside our door at 11:30pm the rude receptionist was talking to them and not one time when we opened our door did she apologize for it! She seemed to be completely stressed and not able to handle it at all! Next day we got into it because of her saying I done those things but I actually was seen

2/10

Poor

18 Apr 2026

Laura

Dirty and dingy. No evidence of maintenance inside and out. Tv was not user friendly. Had to call to get convoluted instructions. Husband nearly fell in shower because of slippery tub. Only thing good was coffee.

Partner

4/10

Poor

13 Apr 2026

Jack

Run down. No smoke detector-broken. Broken microwave handle. Hole in wall. 1 lamp didnt work unless it was plugged in. Then to turn it off you needed to unplug it. Overall in need of remodeling.Dismal breakfast. Pool area had 1 light and no towels. Grimy oily tiles. Just somewhere we wouldn't go again.

Family_with_children

10/10

Exceptional

11 Apr 2026

Chelsey

Staff was great and I loved that they had a cat who wonders the property and is well taken care of. So sweet! There werent many options for breakfast The pool and hot tub were nice!

8/10

Excellent

10 Apr 2026

Tony

Coke machine inop

Partner

10/10

Exceptional

08 Apr 2026

Herbert

It’s a very nice place to stay

Friends

10/10

Exceptional

24 Mar 2026

Mollie

This was a amazing place to stay, very kind staff, great location and the waffles are so good hottie area is nice. It's clean I loved it

Friends

2/10

Poor

22 Mar 2026

Clark

We just spent the night at your hotel/ motel. It was deplorable, in such despair.
Our room wasn’t even suitable for anyone to enter. We checked in a bit before 2AM and entered into a war zone/ under construction or something worse!
Which stated that we got the last room at $120.00 a night.
No refrigerator, dirty walls, bad light to enter, it flickered, no mironing and board, no blowdryer.
Holes everywhere with toilet paper filled in, smelled of smoke(for a non-smoking room) everyone at hotel seemed to be smoking, toilet seat was hanging on by a thread, no basis standard essentials, except soap.
Bathroom door did not stay closed, rust everywhere, broken tile, etc. The room (s)
need attention desperately!
Even the continental breakfast was a joke, messy and nothing to offer as food. Would not eat there!
So, after all that, we do expect a full refund! We travel often and never have experienced this kind of accommodations anywhere. We will be following up with your manager and better business bureau if this doesn’t get resolved in a timely matter.

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Trisha

Only reason I gave it a three star is because of the water. I had trouble finding a comfortable temperature. It was is either scolding hot or freezing cold. When I did find a comfortable temperature after adjusting the knob for several minutes it only stayed that way for a couple of minutes and then it went to freezing on its own. I was unable to wash my hair and fully shower.

Self

10/10

Exceptional

20 Mar 2026

Larry

Great price, nice pool and hot tub

10/10

Exceptional

09 Mar 2026

Megan

Everyone was nice and helpful. The room was clean and comfortable.

Partner

6/10

Pleasant

06 Mar 2026

Dusty

Breakfast was crappy. Stay was okay. Probably won’t stay her again

Partner

6/10

Pleasant

23 Feb 2026

Sara

The pool closed early.
The room phone and blow dryer were both broken. Clean for the most part, breakfast closed at 9am when check out is 11am. Not impressed with that.

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Michael

Staff very good. Room ok

Business Self

2/10

Poor

15 Feb 2026

caitlin

It was horrible, unclean, and they were rude to us. They didn’t want us there.

Leisure Family

2/10

Poor

03 Jan 2026

Schaunelle

Door to bathroom so warped it didn’t close. Light fixtures rusted. Lock on door missing. Didn’t stay. Kid had been sick in the car. Cleaned him up and checked out. Didn’t feel clean or safe. Not as described at all!

2/10

Poor

19 Dec 2025

Christine

The front desk staff was friendly, the rest of my stay was terrible. I couldn't open the hotel room door, there was a bug in my room that kept flying around. When I went to look for the vending machine, it was in a dark corner of the pool area. This was in the evening and it was dimly lit, I couldn't see anything in the snack machine. The lobby area had a place to sit down, it was very disorderly because it appeared that somebody's items were all over. A fast food drink, clothing Etc.

Leisure Self

10/10

Exceptional

07 Dec 2025

Megan

The room was great and the staff was very friendly.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Leigh

The lady behind the counter was super nice and the place looked cool. Bummed we checked in after pool hours because the pool looked really cool!

Friends_and_family Family

4/10

Poor

05 Dec 2025

Matthew

Front desk person looked like was living in the lobby. Try to ise the hot tub it overflowed and flooded part of the lobby. Holes in walls in room. Pool area just looked like it needed lots of work and was dark.

Business

6/10

Pleasant

23 Nov 2025

Lisa

Staff was friendly and helpful

8/10

Excellent

13 Nov 2025

Brian

Nice hot tub clean rooms

10/10

Exceptional

04 Nov 2025

Brittany

Very clean rooms great air quality friendly staff and very accommodating for my family. Will be back Everytime!

Leisure Family

10/10

Exceptional

03 Nov 2025

Bruce

Very clean room and friendly staff

Leisure Pet

6/10

Pleasant

02 Nov 2025

Dawn

Cleanliness of the rooms. Walls and floors were filthy.

Friends_and_family Family

8/10

Excellent

29 Oct 2025

Charlie

Door wouldn't open often from outside when returning

Self

6/10

Pleasant

26 Oct 2025

Luann

The toilet was disgusting. It appears to have a lot of new paint and a beautiful new bath tub, but the lampshades looked damaged. If you want to update and look better, don’t skimp. Lobby restroom should have a new ceiling. Looks like a child painted it. Just a bit disappointing, for a quality inn.

Friends_and_family Family

8/10

Excellent

25 Oct 2025

allen

Friendly and helpful staff. Clean room.

Leisure Family

6/10

Pleasant

12 Oct 2025

Gene

Property was dated and in inconvenient location, room had strong cigarette smoke smell.

Leisure Partner

10/10

Exceptional

11 Oct 2025

Shelley

Clean rooms

Friends_and_family Family

10/10

Exceptional

10 Oct 2025

Laurel

Nice room. Good bed & pillows. Outside entrance to 2nd floor. Nice pool area

Leisure Family

10/10

Exceptional

10 Oct 2025

Sandra

Did use the pool or hot tub

6/10

Pleasant

28 Sep 2025

Jason

Decent hotel for the price. Room was hot when checking in, but cooled down quickly. TV remote didn’t work.

Partner

6/10

Pleasant

28 Sep 2025

Lori

Check in person was rude and sounded angry that I booked through a third party. She said I had to give her $100 cash or I could use a credit card. Then she didn’t return my card to me. Thankfully a friend brought it to me after they checked in.
There was no way to know what channels were on the tv except to go through each one and it was very slow to respond. Watched my phone instead.

Leisure Friends

10/10

Exceptional

14 Sep 2025

Steve

Nice staff!

Leisure Self

10/10

Exceptional

14 Sep 2025

Dr. June

Very nice

6/10

Pleasant

03 Sep 2025

Kathleen

The room smelled really bad and the frig made a train noise all night.

10/10

Exceptional

31 Aug 2025

Christy

Great hotel costly though

8/10

Excellent

28 Aug 2025

Shannon

Good place to stay

The stay was great, room was clean and bed and pillows were comfy. Check in was ok. The only reason i dont say that check in was great, is because they required a 100 cash deposit for people with a local address. That was not posted on any door or other location where it might be made known

Partner

6/10

Pleasant

26 Aug 2025

Sean

Pretty tired and wore out. Served its purpose.

Leisure Family

4/10

Poor

22 Aug 2025

Richard

The property was dirty pool was not clear. Hot tub broken, front lobby no a/c, front desk worker sitting in lounge feet up. Watching tv. Door to bathroom didnt shut.

Leisure Family

6/10

Pleasant

13 Aug 2025

Lou Ann

Old property but remodeled. Breakfast wasn't much.

Business Family

2/10

Poor

11 Aug 2025

Ricky

Card reader did not work. Couldn't check in. They canceled my room. I had to find another place to stay.

Family

10/10

Exceptional

11 Aug 2025

Roy

The staff are super nice and helpful.

Leisure Self

8/10

Excellent

04 Aug 2025

Joyce

Nice

It was a nice hotel. If you needed anything they worked with you.

Friends_and_family Family

6/10

Pleasant

04 Aug 2025

Arthur

People who smoke will appreciate the ability to relax in your room and light up without having SWAT called on you. Almost all motels shun smokers, so finding this one was a surprise. The motel is older but clean, and the staff is friendly. It's a budget motel with all the basics PLUS an actual option of smoking or non-smoking. WOW what a concept.

Leisure Partner

10/10

Exceptional

03 Aug 2025

Roy

Fast courteous service.

Leisure Self

2/10

Poor

29 Jul 2025

James

Just an overall gross experience....the lobby had no a/c...the front desk lady was nice but said it has been that way thru last summer...our room was worse..a/c wasnt on initially and mind u this is July..thats not the grand finale...blood stained matress, wish i could post the pics, room 223...and then the other one was just filthy....the best part about it is the refund refusal bc of their unsatisfactory facility...smh lesson learned and be warned. AVOID

4/10

Poor

21 Jul 2025

Karrie

It was okay and the people was friendly but I could have paid the same amount of money and actually got some sleep somewhere else the beds where horrible

Family

6/10

Pleasant

21 Jul 2025

Christi

well, I went by the reviews on Expedia and I don’t know who did those but definitely not someone who stayed there those giving a 7-10. rooms were rundown. I kept my flip-flops on in the room the whole time because the carpet just seemed cruddy. The continental breakfast had no fruit definitely can’t go by the pictures overall the room served its purpose. We just needed for the night to sleep pool was dirty and the hot tub didn’t work

Leisure

2/10

Poor

21 Jul 2025

Tarra

I would not recomnend this hotel. Light bulb missing, no coffee maker, refrigerator didn't work, room phone didn't work, the toilet in the first room I was assigned would not stop running so I had to change to another room. And that's the room with all the problems above. No good internet signal, even though it was a non-smoking room, there was a burn hole in the bedspread on one of the beds. Lots of people hanging out of their rooms, loud music playing while their doors were open,

2/10

Poor

19 Jul 2025

Verified traveler

No thank you

Old, broken down, bad shape, bugs

Friends_and_family Family

2/10

Poor

17 Jul 2025

Christy

Dirty pool no hot tub no Ice an tv don’t work

8/10

Excellent

16 Jul 2025

jamie

Satisfied

The only complaint I have is the hot tub was not working.

Friends_and_family Family

2/10

Poor

14 Jul 2025

Luz

Room was really dirty, we had a long day travelling from Savannah, so we need to stay, but we wanted to run away!

Business_and_leisure Family

10/10

Exceptional

02 Jul 2025

Niki

it was cozy

Friends_and_family Family

8/10

Excellent

27 Jun 2025

Candace

Pool area is very nice, rooms were clean and beds comfortable. Staff was very nice, the only thing that could be improved is the breakfast, not much to offer in that aspect and what was there was gone within an hour of start of breakfast times.

Leisure Family

10/10

Exceptional

26 Jun 2025

Felicia

This is a nice property!

6/10

Pleasant

21 Jun 2025

Robin

TV didn't work so they moved us into another room. Comfy bed but the hair dryer didn't work. Pool was nice but the jacuzzi was cold. Maybe they shut it down for the summer.

Leisure Partner

6/10

Pleasant

14 Jun 2025

MICHAEL P.

Clean

Leisure

10/10

Exceptional

07 Jun 2025

Bryan

The room was clean and breakfast was good

Partner

10/10

Exceptional

06 Jun 2025

Casey

Was great

10/10

Exceptional

05 Jun 2025

Michael

Room was a great value with plenty of food options available

Partner

10/10

Exceptional

01 Jun 2025

Ronnie

Nice place with very comfortable beds.

Leisure Family

8/10

Excellent

31 May 2025

Michael

Staff was very attentive friendly easy check in

Leisure Partner

8/10

Excellent

27 May 2025

Bruce

My daughters room was not right

Business_and_leisure Family_with_children

6/10

Pleasant

05 May 2025

Verified traveler

DISAPPOINTED

The facility was clean & in a off the beaten path so it was fairly quiet. I had just drove 9.5 hours and I reserved this motel because it had a whirlpool hot tub. Checking it out, I found it was a tub & hot, but that was it. The desk told me the jets don't work, but it heats up. There were Flies, Mosquito eaters, beetles, pollen, and other bugs floating around in it. The pool was not much better. EXTREMELY DISAPPOINTED!!!!!!!!! The breakfast was a waffle or muffin & coffee. If that's what you call a continental breakfast. SAD!!! never again

Partner

6/10

Pleasant

04 May 2025

Amy

I have stayed at this hotel twice. The hottub didnt work either time. This time i even called a head to ask if hotub was working. I was told yes however when i checked in i was told the water was hot but the jets didnt work. So the hotub didnt work after all. The room i stayed in 208 the air conditioner did not cool veey well the door was very hard to open and close. I will not be staying here again

Leisure Partner

10/10

Exceptional

02 May 2025

Nina

Clean

Leisure Partner

10/10

Exceptional

30 Apr 2025

Amanda

All i can say is i loved it.

Business_and_leisure Partner

6/10

Pleasant

26 Apr 2025

Darrell

Need clean towels

The room was fine, I like the location but no maid service any day.

Self

10/10

Exceptional

10 Apr 2025

Laurie

Staff was great. Super helpful and friendly.

Leisure Family

4/10

Poor

04 Apr 2025

Jorge

Hard noisy old nights

Family

4/10

Poor

30 Mar 2025

Ronald

Check in process was long even with having already made a reservation. The lady at the front desk was kind but very disheveled looking. She never informed me of the deposit policy but based on the sloppy hand written note on the counter, I assumed it was 100.00.
The area seems scratchy, at best. The check out process was worse, the girl was sitting on the couch drinking coffee. Whe. Asked bout the “deposit” she was not sure if it was a hold or a charge or when it would be credited back. Telling me over and over, “I don’t know I haven’t been here very long”. It took 10 min to check out and give me two receipts for the two rooms I reserved.
The room was clean but we couldn’t use the a/c because of a constant loud clicking noise from the register.

Leisure Family

6/10

Pleasant

27 Mar 2025

Krys

Worn out. Room was dirty

Leisure Partner

6/10

Pleasant

14 Mar 2025

Megan

We checked in for a 3 day stay. And was immediately realizing that we had got a not so great property. The staff was nice but unhelpful to all questions and requests that were given. Unfortunately they only have two outside floors with no elevator. The stairs are metal and far apart which made it hard for children to walk up. We left our trash outside our room every morning. Just to find it still there so we ourselves discarded it. Upon asking for fresh towels the worker went to the pool and grabbed pool towels for us. Which was odd. Overall it was a place to lay your head but not for anything more. The vending machine only took coins. And no coin laundry on site.

Friends_and_family Family

2/10

Poor

28 Feb 2025

Verified traveler

KEEP DRIVING

The bedding, towels & bathroom surfaces were, as far as we could tell, clean. The woman who checked us in was friendly. Beyond that…i cannot believe this place is even in business. The hot tub didn’t turn on, there was very poor lighting, but surely this area looks even worse in the daylight

Partner

6/10

Pleasant

08 Feb 2025

Jessica

Needs a lot of work done in the pool area not many options for breakfast in the rooms are poorly kept maintain

Business_and_leisure Family_with_children

10/10

Exceptional

01 Feb 2025

Larry

Location

4/10

Poor

31 Jan 2025

Timothy

Breakfast made me extremely sad.

10/10

Exceptional

28 Jan 2025

Claudia

Property was nice and staff very friendly. Only thing we didnt like, hot tub jets didnt work.

Leisure Friends

10/10

Exceptional

12 Jan 2025

Peter

Nicely remodeled hotel

Nice hotel. Good value for $ spent. Easy access, secure room, good neighborhood. Very quiet, got a good night sleep. Heat worked well, nice shower, good free hot breakfast. Nice indoor pool and hot tub, only negative thing I could say is that it's not connected to the building the rooms are in so you have to go outside to get to it, a heated connecting hallway would be a nice addition.Highly recommended, AAA+

Self

8/10

Excellent

29 Dec 2024

Vickie

Needed more access to linens

Leisure Family

8/10

Excellent

21 Dec 2024

Kathy

Nice room

The room was very nice. The bathroom was quite large and handicapped accessible. The only problem I had was with the TV. It took me awhile to even get it to come on, and I had to ask staff to get it to change channels.

Friends_and_family Family

8/10

Excellent

19 Nov 2024

Randall

Hot tub and pool

Leisure Partner

8/10

Excellent

11 Nov 2024

David

Motel was pretty tired. Some maintenance issues (leaky showerhead). Road noise from the highway was VERY apparent. Breakfast was not worthwhile at all. Staff was exceptionally nice.

Business Self