Name: Muong Thanh Luxury Phu Quoc Hotel
Address: Group 3, Duong Bao, Duong To, Phu Quoc, 920000, VN

10/10

Exceptional

22 May 2026

Richard

We liked the hotel fine, unfortunately our neighbors decided to party late, my wife went next door to ask them to quiet down and they wanted to fight??
The staff was not very helpful in this situation. There is no bar at the hotel, the beach is terrible but you can get a golf cart ride to the store.

Partner

8/10

Excellent

21 May 2026

DANNY

Room spacious. Only my shower the sewerage not good. Took times for drain my shower water. Hopefully they can improve that. So far I really enjoyed my stay. I will come back n stay again. Hopefully my shower is better conditions in the future. Super friendly staff.

Self

6/10

Pleasant

18 May 2026

Tracey

Very noisy. Visitors can be heard easily in other rooms.

Family_with_children

4/10

Poor

15 Mar 2026

Amdy

Good

8/10

Excellent

28 Jan 2026

Kenneth

The staff were excellent, they were very mindful to our needs. The location is perfect , close to the beach and market.The breakfast set us up well for the day, with choices for everyone.

Partner

10/10

Exceptional

21 Dec 2025

KIRAN

Room was very good

Leisure Family

6/10

Pleasant

09 Dec 2025

Chau

Smell in the room

Leisure Self

10/10

Exceptional

23 Feb 2025

Trung

what i did not like: room was fine, not crazy dirty but our fridge was completely broken so we couldnt leave any drink or food in there. There is a ceiling light that doesnt turn off so whoever stayed in the room before ducktaped some instant noodle cup label over it to block the light. Almost felt like i was watching the lunar eclipse every night.

WHAT I TRULY LIKED: short distance to walking street/food market. Easy ride to the airport. Front desk and hotel staff were friendly and the best, we forgot our expensive fishing rods by the walking street and the hotel manager was driving me around to look for them and calling the police department to check the cameras. We were able to find the cleaning lady and found our items on the street and brought it back to us all within 30mins right before our flight. And for that i am forever in debt with your kindness and generosity. Thank you!!!

Business_and_leisure Friends

8/10

Excellent

13 Jan 2025

Cuc Thi Bach

Cleanliness

Leisure Family

6/10

Pleasant

04 Mar 2024

Randall

Location was okay and they had cart to take you to beach or market but the trouble was if you spoke english they ignored you. There was No customer service at all at the hotel. Nobody asked us if we wanted a drink while at the pool and we had lunch once at the hotel and we where the only one in there eating.. too bad for a hotel to have zero customer service

Leisure Partner

10/10

Exceptional

01 Feb 2024

Tien

Great

6/10

Pleasant

31 Oct 2022

Alicia

I stayed at Muong Thanh for 2 nights, they didn't clean my room after the 1st night. Breakfast on the 2nd day was VERY poor quality. They were cleaning table clothes and re-arranging chairs while serving breakfast at 7:45. A huge table cloth was placed in the middle of the restaurant while guests were having breakfast. Most of the food was empty around 8AM and didn't get refill even though breakfast time is 6:30-9AM. It's definitely NOT a 5-star hotel and service like they advertised.

Leisure Family

6/10

Pleasant

13 Sep 2022

An

Property was ok, quite run down and does not fit its 4-star rating. The foot massage palour operating within the hotel is dodgy. My 1-hour foot massage was \"normal\". However, during my husband's foot massage, the masseuse kept pushing his toes into her breasts, as if making an offer for other services. Needless to say, my husband was very annoyed and thought it a totally waste of money and that he should have been paid to service her, not the other way around. I would not come back, and neither would the other 5 couples who came with us during this stay. Had me wondering if this would have turned into a sex exchange had it been a different male patron?

2/10

Poor

12 Mar 2020

Max

Worst hotel experience! Terrible uneducated staff who were super money driven and wanted to charge for everything. The bed sheets had stains in them, the hotel management was terrible and the checkin took 45 minutes even though we were the only ones in the lobby yet they messed it up.

Leisure Family

8/10

Excellent

12 Jan 2020

Verified traveler

Great family stay

We were traveling as a family and the hotel had everything we needed. Beach is short walk away and grocery stores and various restaurants are close by. Has a free shuttle to town center.

Friends_and_family Family

8/10

Excellent

07 Jan 2020

Verified traveler

Check in and check out is a bit slow
Good location for the beaches but too far from central

Leisure Family

4/10

Poor

21 Nov 2019

Verified traveler

hotel is run down. Room is very basic, not so clean, old. Worst, there is a gap at the balcony which a young kid can squeeze through and fall down. Very unsafe!!

Friends_and_family Family

4/10

Poor

11 Jan 2019

Christopher

Reasonable but not good

hotel was reasonable I guess but the food is terrible and comunicatoin with the staff is frustrating the standard of English leads a lot to be desired. The hotel is also in the middle of a building site/ghost town with virtually no ammeneties close by and One ATM that never works also is quite far from town overall not a very good location or hotel

Partner

8/10

Excellent

27 Aug 2018

daniel

Great hotel in Phu Quoc

We had the suite with the view of the sea.
Rooms were good especially with the jacuzzi with water jets in the toilet.

Room was huge with sitting area and king size bed.

Felt the air conditioning was not too well positioned as the vents only cooled the living room area and the bedroom needs more time to be cooled.

Did not go to the beach directly from the hotel due to some construction going on.

Strongly recommend to rent a bike from the hotel to get around but have to exercise cautious riding especially at night the street lights do not turn on.

Good and quiet hotel overall.

6/10

Pleasant

22 Apr 2018

Verified traveler

Too many power outrage

The hotel room is very clean and spacious. However, during our 2 nights stay, there was at least 5 power outrage where there is no electricity and aircon was down during the period. There was once it stopped at around 7-8am when we were still sleeping. The power outrage was pretty bad and if you are planning to stay in during the day, it might be worst.

The hotel staff have limited English knowledge and it could be frustrating at times. However, they are all willing to try and help whenever needed.

Partner

10/10

Exceptional

23 Feb 2018

Thu

Great staff

The hotel is big and the room spacious with all essential amenities. The buffer breakfast has a lot of varieties but the food seem not as fresh and authentic. The major plus is their staffs dedication to the job and helping guests at their capable best. Because the staffs are so lovely, the hotel condition does work for us, despite the hotel is situated in the middle of an estate in mid-construction and not close to the beach. The hotel has a shuttle bus service to Duong Dong at 7 pm each night, an effective airport shuttle bus, renting out motobike at a very reasonable price (12 AUD a day), and transport to a very small beach (this is Phu Quoc, no immense beach, be ware) even though we had to pay 3AUD each for the beach chair (bring tower with you because none will be provided), apparently this is a beach shared by many hotels in this area.
The only one thing that bothered me is I found the stained toilet seat in our room when we first arrived. The pool area has the look of a cheap motel set up and actually spoiled the look of \"Luxury\" Muong Thanh.
In conclusion, we are happy and have high praise for the staff at Muong Thanh Phu Quoc.

Family

8/10

Excellent

19 Feb 2018

nhn

Nice but area construction is bad.

It is a nice, spacious hotel room. The hotel lobby is grand but the decoration is real bad. Too many black, grey chairs filled up the lobby for no reasons. The staff who arranges our tour is very helpful, free shuttle bus is a plus otherwise this hotel is far from central. The swimming pool is nice even sitting right in front of the hotel, staff can be more helpful by asking guests if they like to order drink...just sitting or standing there chatting or do nothing is a waste of hotel money. Breakfast is not as good as other hotel in term of quality. The contruction make the surrounding look bad but since we went with the tour at Sao beach much better condition or go to next door hotel beach to play.

4/10

Poor

11 Feb 2018

sze

Dusty construction site hotel

Nice looking hotel ..surrounded by views and noise of construction.
Used by tour companys for chinese tourists....so noise!!!
Outside and inside the hotel.
Will not return to this hotel

Partner

10/10

Exceptional

21 Jan 2018

Renee Iselin

Friendly staff, very good breakfast, big rooms, all in all very satisfied with the resort. A bit outside of the the rest (ie Duong Dong). Very quiet area. Hotel fixed shuttle from airport, one thing to mention is we waited for while before the shuttle showed up. Other than that, nothing to complain about. Gym is larger than what you normally get at hotels (at least in Europe).

Family

4/10

Poor

12 Jan 2018

Olivia

3 Star Hotel.

Upon arrival we drove through a construction site, to realise the hotel was in the middle of it. We got to our room and there was an ant infestation on the carpet and the sheets weren’t washed to a hotel standard (stained). I went to the lobby and they switched our rooms immediately. However, I still didn’t not feel the new room was as clean as it could be. The hotel itself was nice, but don’t look too close, in parts it looks very unfinished or poorly finished. The rooftop bar was closed as well as the tennis court. The pool bar was understaffed and did not have half the drinks on the menu as the Ingriedients were not in stock.
The service staff had very poor to nill English skills. They themselves were very nice people and were trying, however it is difficult when upper management has neglected both the training of staff and the upkeep or general care in creating a “4 Star” Hotel.

This hotel company needs to seriously train and provide appropriate facilities if they want to claim that star status. All in all we stayed and spent most of our time out and exploring the island: which is beautiful!

Partner

6/10

Pleasant

11 Jan 2018

david

Accommodation is ok.

This hotel is located in the middle of a construction zone, everything around it is under construction. Hotel is far from everywhere,only a couple of small restaurants nearby. A free shuttle bus to night market is available but they only have one bus per day. This hotel is listed to have 'private beach'. This is not true.
Staffs need some smiles. They only do whatever they are asked. Breakfast is average.

6/10

Pleasant

11 Jan 2018

Alline L

A lot of construction around

Our room had a nice view to the sea but we could see the construction site in between, which is not very nice specially when all you want is to be far of civilisation, resting in a paradisiac place. Not much to see in the area. WiFi was dropping off. Gym was better than average though.

Partner

2/10

Poor

10 Jan 2018

jenny

Nice hotel, Nice rooms

Even though I called expedia before I went on holiday to check if there was noisy construction work going on around the hotel (due to trip advisor reviews) i was promised there was none by the manager of the hotel and Expedia, this was a complete lie, there was construction underway all around mostly at ridiculous hours during the night, loud machines, bright lights, shouting over all pretty disgusting !!!!!

8/10

Excellent

08 Jan 2018

Nikhil

Good (affordable), but plenty to be improved

The hotel is pretty new, which is good in terms of rooms being in pretty good condition but it also has the typical new hotel problems. Staff (except reception) don't speak much English, which can get frustrating. The food menu at the restaurant is 'plain-jane' and food takes forever to arrive. My friend waited 25mins for a simple grilled chicken with rice and my mixed fried rice took 45mins (strange!).

The location of the pool is a little strange as well, right next to the driveway of the hotel in full view of arriving/departing guests/visitors/taxis.

Phu Quoc is experiencing a boom at the moment, which is seen in the amount of construction on the island. The hotel is surrounded by construction activity on all sides so you're outta luck if you were looking forward to a little peace and quiet.

Family

10/10

Exceptional

05 Jan 2018

Joe

Nice hotel

all staff there are nice & pro, especially FO team, buffer is very diverse with a lot of fresh food . From hotel to the center about 10km but that was not a problem for us because the hotel has free shuttle bus and they also have buggy to the beach. In addition, a lot of forms services like restaurant , gym center , swimming pool, spa ,tennis , karaoke.

10/10

Exceptional

05 Jan 2018

Long

Nice hotel with nice pool

Pool was really good. Room with sunset view was amazing. Staff were always nice and very helpful. Great that they have a shuttle bus to the main town close by at night so we can attend the night market for free. This is definitely a bonus.

8/10

Excellent

26 Nov 2017

Pierre

semi happy guest

it was a nice hotel. the hotel is not completed yet, so they should advise guests of this. no roof top bar etc. Tennis courts not finished. No aircon in the hallways so you are half dead by the time you get to your room. no aircon in dining till guest show up then it takes 20 mins to kick in. they charge you 30% extra if you want to eat at the pool cause they have to carry the food for 1 min from the restaurant. I dont see why this should be an add on for the guest. Never had it anywhere else. Will be a nice area once developed but all by itself at the moment. Staff were very friendly. Just the procedures need some work on.

10/10

Exceptional

11 Jun 2017

Nguyen

It was a very nice luxury hotel. The service and the people are great. I love everything about this place.

Family

8/10

Excellent

14 Feb 2026

Akira

無し

Business

6/10

Pleasant

03 Jan 2026

THIHAMYLINH

スタッフの応対がよかった。
予約した部屋はVIP部屋でとても広かったけど、しょっちゅう停電するので、エアコンはあまり効かないし、工事中の騒音やお風呂場の換気扇の騒音が酷かったのでゆっくり休めなかった。
朝食もイマイチでした。

Leisure Friends

8/10

Excellent

01 Jan 2026

KAZUHIRO

タオルがボロボロ

Self

8/10

Excellent

31 Dec 2025

Hwunsuk

아침 식사 좋았어요

Friends_and_family Friends

2/10

Poor

12 Jun 2025

kim

다신 안갈래요~~

Friends_and_family Friends

10/10

Exceptional

18 Mar 2025

MIYU

ホテルの人にタクシー頼んだらぼったくる人が来たよ
みんなgrab taxi アプリ入れよう！！
それ以外は最高！！文句なし！パクチー食べられない人でも食べられる朝食アリ

6/10

Pleasant

16 Jan 2025

Rainer

Abgerocktes Hotel

Das Hotel befindet sich südlich des Flughafens, was verkehrstechnisch (Busverbindung) nicht das Beste ist. Das Hotel selbst ist recht groß und hat schon bessere Zeiten gesehen, was am Foyer und der Zimmergröße zu ersehen ist. Nur wurde irgendwann nicht mehr viel in das Hotel gesteckt, sodass es nun auf dem Weg nach unten ist (4 Sterne sind wohl ein Wunsch).

Kurz oder in Stichworten:

Das Hotel: groß, einige hundert Meter vom Strand. Unpersönliches Personal – auf Funktionieren getrimmt. Riesiger Empfangsbereich. 4 Aufzüge. Aufgrund der übermäßigen Bautätigkeit auf der Insel kommt dieses Hotel eventuell ins Hintertreffen. Das Hotel verlangte eine Kaution! Die Busse laufen sich vor dem Hotel minutenlang warm. Das ist angenehm für die anderen Gäste – nur sind die Abgase und der Lärm nicht der Hit. Die Klimaanlage in der Lobby ist nicht eingeschaltet – wohl eine der Sparmaßnahmen.

Umgebung: Wenn man von dem Nachtmarkt in der Nähe und dem Strand absieht, herrscht hier „absolut tote Hose“.

Das Zimmer: Recht groß, nix auf dem kleinen Balkon, riesige Glasscheibe als Abtrennung vom Badezimmer – Sinn dahinter? Die Internetgeschwindigkeit hat weder nationale noch internationale Rekorde gebrochen. Die Klimaanlage funktioniert recht gut. Das Bett ist groß und gut. Relativ ruhiges Zimmer.

Frühstück: Massenabfertigung, Staus beim Eiermann / der Eierfrau und dem (!) einseitigen Toaster für mehrere hundert Gäste ...

Leisure Self

6/10

Pleasant

11 Jan 2025

pitchaya

Not impressive experience .

Big room but not in good condition, the bed was in poor quality. The breakfast is in poor quality.The egg station was the best.
Lack of light at night.
Fortunately, all staffs are friendly and helpful.

Partner

10/10

Exceptional

19 Apr 2024

CHANGSU

베트남에 여행갈때는 항상 무엉탄호텔 이용합니다 친절과 서비스 최고 입니다

Friends_and_family Friends

6/10

Pleasant

21 Jan 2024

Verified traveler

Expectations did not meet the reality

We had a 6 night visit at the hotel and it was ok, but our expectations was higher because of the description at hotels.com.

Nobody spoke english good enough so it was a bit hard to ask anything. The pool was dirty, tennis court was closed, two out of four bars (included the rooftop bar) were closed, staff was fooling around at the gym and most of the times there was no staff at the pool bar so we couldn’t get the sunbed mattress.

The hotel itself was still nice and the rooms were good. Breakfast was versatile and there was scooters to rent for only 7€/day + gas. Location was far away from the town but if you’re looking for peaceful area - this would work. The staff was very friendly (despite the language barrier) and welcoming was warm.

3/5

Partner

10/10

Exceptional

18 Jan 2023

JUOK

직원들이 매우 친절하고 객실 청소도 깨끗하게 합니다 호텔 주변 횐경도 좋고 해변이 가까워 편합니다

Leisure Partner

8/10

Excellent

29 Feb 2020

Toshiyuki

良い

息子と2人旅、綺麗なビーチも近くて最高でした。

Friends_and_family Family

10/10

Exceptional

12 Jan 2020

Elisabeth

Das personal sehr nett und hilfsbereit
Schattel servise zum Nachtmarkt und Strand war supper
Das Frühstük reichlich und genung auswahl

Leisure Partner

8/10

Excellent

03 Jan 2020

TAMIKO

清潔感もあり、快適です。

開発途中のロケーションですが、周りに幾つかのレストランやカフェ、屋台がありました。ナイトマーケットにはシャトルバスが出ています。予約が必要のようでしたが、席に余裕があったため載せてもらえました。お部屋は清潔感があり、問題ありません。アジアの方が多い気がします。
フロントのスタッフにも英語が伝わらなかった(此方の英語力の問題もあるけど)
。

Friends_and_family Family

4/10

Poor

30 Dec 2019

Mathias

Horrible service I would not recommend this hotel

To even call this a 4**** star hotel is a shame, the hotel was new and quite ok. But I have never had such a poor and bad service experience in my whole life prior to this visit at Muong Thanh Luxary in Phu Quic..

Staff couldnt speak English properly or at all.
Ordering food took way too long and getting drinks cuttlery etc was never coordinated nor on time so.

We stayed in the room 918 a suite on 9th floor, and 2 out of the 6 days they forgot the clean the room other days they didnt bring us enough towels or toilet paper.

We fighted hard to get an extra chair for the balcony and a table so we could sit out side and see the sunset. And they managed it for us.

Breakfast was ok, but the capuccino machine was out of order all week.

Check out time is 12.00 at 12.15 they called us and reqeusted us to leave the room immediately or they would charge us an extra night.

During the visit I spoke independently with other guests from London/UK, Moscow/Russia and Seoul/South Korea they all had similar issues with the staff and service grade.

They need to learn how to treat guests properly.

Happy New Year!

Friends_and_family Friends

10/10

Exceptional

27 Dec 2019

Verified traveler

值得推介

酒店環境舒適，服務周到，近沙灘，有隨時都有的shuttle 去沙灘和周邊的小夜市，食東西方便，早餐還可以，更有機埸接送，不錯。

Friends_and_family Family

6/10

Pleasant

03 Jan 2019

Pasi

Epäsiisti alue ja kielitaidoton henkilökunta

Siisti ja uusi hotelli rakennustyömaiden ympäröimällä alueella. Ympäristössä useita keskeneräisiä rakennustyömaita. Ei mahdollisuutta paikallisiin palveluihin (ravintolat, pesula) vaan käytettävä hotellin kalliita palveluja. Ranta epäsiisti, roskainen ja likainen. Viemärit valuu uimaveteen. Hotelli kyllä siisti ja hieno, hyvä allasalue. Henkilökunta täysin kielitaidotonta, 95 % työntekijöistä ei ymmärrä englantia 10 sanaa enempää. Erittäin suuri pettymys ja kertoo huonosta johtamisesta. Kaukana kaikista palveluista. Kielimuuri asiakkaan ja henkilökunnan välillä suurin tekijä, etten aio tulla uudelleen enkä suositella muillekaan.