Swiss-Belresidences Rasuna Epicentrum

Indonesia , Jakarta
Jakarta, Jl. Epicentrum Bouleurvard Timur
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20 reviews shown

6/10

Pleasant

15 Aug 2025

Brian

This hotel is crying out for some maintenance and deep cleaning by caring experienced staff. The room initially offered to us was dirty especially the bathroom which should have been classed as unhygienic. The air conditioner broke down twice in 2 days before we were moved to another room. If I ran this hotel, I would be embarrassed by its condition.

10/10

Exceptional

02 Feb 2025

Hamonangan

Is clean and quiet

Self

8/10

Excellent

15 Jul 2023

Gulzar

Overall, it was nice stay and experience. Will stay here again. Very good customer service.

Friends_and_family Family

10/10

Exceptional

24 Mar 2023

Cinthia

Keep up the good work!

Leisure Self

4/10

Poor

08 Jan 2023

Issam

there is no swining pool like the picture , room was dirty and very long check in so i decide to change the hotel

Leisure Partner

4/10

Poor

02 Nov 2022

Madeline

For a property that is only 3 years old, the facilities are extremely run down. Rooms are not cleaned when serviced. Fridge does not keep even drinks cold. Unable to charge drinks or items to the room. Sent laundry out and two items came back ruined. Staff not happy to assist you or provide recommendations. Hotel is in an average area and lack of facilities means you constantly need to go elsewhere. Overall very disappointing.

Leisure Family

10/10

Exceptional

17 Oct 2022

Andrew

Was nice, staff was very friendly

Leisure Self

2/10

Poor

18 Sep 2022

Joana

Me and my sister stayed for 3 nights. On out first night, many things in the room need to be fixed. We told them in the next morning, and they were able to fix most of them, they still missed one thing. One of the hanger need to be replaced as it’s broken and has a sharp end. I told them about it, but it didn’t get changed until our last night. We also supposed to get box breakfast as we mentioned when we checked in because we have early flight, but it wasn’t prepared. We waited for 15 minutes and it’s still not ready yet. We had to leave so we don’t missed our flight. The only thing I like the most about this hotel is that the view from my room. We stayed in 17th floor and the view was great.

Leisure Family

10/10

Exceptional

04 Jun 2022

Vadym

All good

Business Self

4/10

Poor

20 May 2021

Lussy

Will never rebook this hotel ever

Old property. Poor condition e.g. AC was not cool enough, needs 2 hrs to get it fixed. Tap water was having issues at night, dirty and brownish...gross.
I regret of having booked this hotel.

Friends_and_family Family

8/10

Excellent

14 Sep 2019

A&W

It's a new property in Epicentrum area. Big room and nice breakfast.

Friends_and_family Friends

10/10

Exceptional

30 Aug 2019

Paul

Very clean and nice property. Breakfast, if you pay to have it included, is well worth the additional fee. Service at this Swiss-Bel was far better than most I have stayed at - very responsive to all requests, including a late check-out. The only uncontrollable is that there is a mosque within a couple blocks, and being a Muslim ran country, they start public prayer at 4am on a loudspeaker. I will stay here again.

Business Family

6/10

Pleasant

09 Jul 2019

Julien

OK hotel, poor food/service

A decent hotel, but the process for room service was pretty shambolic and the kitchen staff should be ashamed of themselves. The food there is awful - stale breads and largely tasteless food.

8/10

Excellent

06 Nov 2024

kenji

部屋は少し古びた感じだが十分。
しかしながら、シャワーのお湯がぬるいのと、床のタイルが排水口と逆の勾配で体当たった水がなかなか排水されない。
隣の部屋の音が気になった。

Business Self

6/10

Pleasant

17 Sep 2024

Adriaan

Op foto ziet mooier uit dan in werkelijkheid

Leisure Partner

2/10

Poor

24 Jul 2024

Juan

I dont recommend this hotel

The hotel is old and in bad condition. Needs urgently to be updated. Even the blankets were poor and not properly cleanned

Business

6/10

Pleasant

14 Dec 2023

Verified traveler

Like coming home to your (old) apartment

The bathroom door couldn’t close properly as it needed fixing. The unit was a bit dark (we stayed in a suite), lightings were not adequately positioned, though it was clean. Some of the breakfast food was gone before the time was ended. Staff were ok not rude and not friendly either.

Friends_and_family Family

10/10

Exceptional

08 Jun 2022

Luki

Perubahan service level

Pengalaman kedua, terlihat perubahan dalam pelayanan

Business

8/10

Excellent

01 Aug 2021

Hoyong

스위스 후기

출장 숙박으로 괜찮아요 샤워기 물에서 냄새가 나는 부분이 있어요

Business

8/10

Excellent

01 Apr 2021

Verified traveler

The room where I stayed was spacious and clean. Amenities were well equipped.
But, there are ants on some walls and floors. Some were creeping me up while I was sleeping, so you need to be careful about that.
My stay included breakfast and I think it was good except there’s not much variety of food.
The server whose name is Mr. Adnan was helping me a lot, so overall their service level was very satisfying.

I can recommend this hotel if you are thinking of short stay.

Business Friends